Innovations in Mobility Management

A partnership of

IInnovationsnnovations are happening faster are happening faster and faster . . .and faster . . .

. . . and quickly affecting our daily . . . and quickly affecting our daily liveslives

Sky Cycle

Road that charges electric buses?

30 lbs

vs.

200 lbs

"Considering that not only Google, but also automakers, such as Nissan, Audi and Toyota, are intensifying their efforts to develop advanced autonomous-driving technology, it's safe to say that driverless cars could go mainstream in about 10 to 15 years.” Google is confident that it will be able to launch a self-driving car by 2025, and Nissan is even more optimistic, saying that it will bring an autonomous car to the market by 2020."

Bringing an

Innovative Approach to

Mobility Management

TCRP Report #97: “Paradigm Shift”:

•Quality of customer’s experience as the strategic mission of the transportation provider

•Operational issues are important, but subordinate

•Quality of the experience is of greater importance to the customer than whose equipment is being used to provide the service

Premise for Mobility Management

A A mobility management mobility management approach approach

gives you the flexibility togives you the flexibility to

integrate new integrate new developmentsdevelopments

Managing mobility-related resources

to provide

maximum access

within your

community

Just What are we

Managing?____________________

The Real Mobility Management – so much more than just the trip

One-Call Center (Ride Connection)One-Call Center (Ride Connection) “Service Center” Roots: I&R w/whiteboard, paper binders Coordinated driver training, insurance, vehicle

maintenance 1st active partner: Am. Red Cross (call center,

scheduling) Now over 30 partners

“bring them in at their comfort level”archived webinar: www.onecalltoolkit.org

One-Call/One-Click Center One-Call/One-Click Center (OUTREACH, Santa Clara Co., Calif.)(OUTREACH, Santa Clara Co., Calif.) Roots: 1970s, anti-poverty community action agency Mobility Management Center: over 2 million calls/year Brokerage w/third-party, volunteer drivers, discount taxi,

travel training, HSA transportation, OUTREACH vehicles “Pay-as-you-Go” accounts (no fare card equipment) Automated distribution of rider fares from 3d-pty

payors/billing to funders Coordinated eligibility across programs Employment: car repair, bike-to-work, car seats, gas card, taxi

debit cards, bus passes Emergency management system

Began w/dialysis trips; lack of volunteer drivers from rural to small urban

Paid .5 FTE at DHS to coordinate rides Helped recruit members to local time

bank Averaged 60 rides/month Loosely organized on neighborhood

basishttp://timebanks.org/

LYNX: Real-Time DR ServiceLYNX: Real-Time DR Service Internet or phone app. interact directly with scheduling

system. Cloud based system, directly query system Customer queries a specific time, or takes next available Trips refreshed on driver tablets every 5 sec.. If available,

immediate pick-up; if not, add to routing; probably deploy w/1 vehicle w/in 5-sq mile

In simulation, 55% of trips scheduled to arrive w/in 12-min of request

Once dispatched, if app open, can track in real-time Multi-load if possible

Time Bank Dialysis ProjectTime Bank Dialysis Project Dane County One-Call Center manages project Call Center trains Dane County Time Bank (DCTB)

staff and dialysis center social workers in Mobility Management principles

DCTB recruits, screens and trains Time Bank members as volunteer drivers

Dialysis center social workers refer clients needing transportation to Call Center

Social workers also refer families who may be interested in ridesharing to Call Center

Call Center coordinates between DCTB, dialysis centers, rideshare families and prospective riders

Lane Transit: Point-in-Time BillingLane Transit: Point-in-Time BillingRideSource: Call center for ADA paratransit and 10-12 other HSA programs, in 2006 expanded to include Medicaid brokerageImplemented a random-moment sampling engine to randomly sampling active work hours, factored into admin costs across different programsFor Medicaid: as “business associates” under HIPAA, needed to implement data security with all providersFor Medicaid: identity security of customers (e.g., ask "Excuse me ma'am is this your address?" or "Can I have your address please?" and then validate it? Identity security important especially clients may be vulnerableCompleteness of information back from third party providers

MCH, Inc., Rockland, MEMCH, Inc., Rockland, ME Ltd FR service+ taxi (only option for

expanding service) Negotiated contracts, established coupon

program (paper-based) Set up client accounts on-line, matched

client/other contrib. w/ New Freedom (50%)

Added debit/credit card access