inside: free a-z guide to council services spring 2009 - cumbria · inside: free a-z guide to...

Inside: Free A-Z guide to council services

visit yourcumbria.org.uk for regular updates on the issues affecting you

Together we canHighways Stewards work

with Parish Councils

Inside this issue Useful emergency numbers

for your wallet

Inside: Free A-Z guide to council services Spring 2009

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Your Cumbria on CD!If you would like an audio CD of this magazine call 01228 226304

YourCumbria produced by

What’s the cost? Each YourCumbria costs around 18p to produce and deliver to your door.We print on recycled paper. Please recycle the magazine when you have finished reading it.Any comments? Please contact the editor on 01228 221008 or email [email protected]

04 Learning that’s fit for the future Dual campus approved for

Barrow

05 Is the council doing a good job? Who measures the council’s

performance?

08 What if..? What should you do in an

emergency situation?

12 Out with the old State of the art archives for Carlisle

14 Open for business Work starts on a new business centre for Maryport

16 Together we can Highways Stewards work with Parish Councils

20 Your diary Your guide to events around

the county

23 Your A–Z Your complete guide to

services around the county

31 Reader survey Tell us what you think of

YourCumbria magazine

Contents

Welcome toYourCumbria magazineI am pleased that this issue includes an update on the new county archive which will soon start construction in Carlisle. Tracing my family’s ancestry is a passion of mine – and I am really pleased that we will soon have a state of the art facility which will benefit the whole community.

The archive will make sure that important records are safe from fire, flood and other disasters – and you will find more in this issue about how you can get prepared for such emergencies.

There’s also news on Maryport’s new business centre - proving that there is room for economic optimism on the west coast despite the credit crunch!

We have also taken a look at the plans for a new academy in Barrow which will be vital to the education of young people in the town for years to come. It has provoked huge interest in the town and we have listened to what local people have told us.

So there you have it – a magazine which covers Cumbria’s past, present and future. Enjoy the read.

Stewart YoungLeader of Cumbria County Council

YourNews

YourCumbria 3

LOCALlinksCongratulations to the lucky competition winners from our last issue. All five received ‘Cumbria at work and play’ calendars. The winners were Mrs Dixon from Workington, Mrs Baker from Barrow-in-Furness, Mrs Cartmell from Keswick, Mr Steel from Carlisle and Ms Warren from Cockermouth.

1,152competition

entries

received!

More

Alston• Tourist information. • Longer opening hours.• A modern new library with

improved facilities for children, teenagers and adults.

• Improved access to county council and Eden District Council Services.

• Access to photocopying and internet services.

• General council information. • Video conferencing facilities. • Meeting room hire.

Wigton• Information on council services. • Pay your council tax.

• Residential car parking permits and “blue badge” parking permits.

• Report fly tipping and arrange refuse collections.

• Request help with pest control. • Report faulty street lights and

problems with roads.

Soon there will be even more centres open to the public including:

Ambleside• Library. • South Lakeland District Council.

• Cumbria County Council. • General enquires. • Internet access. • Community Development Centre. • Surestart Children’s Centre.

Aspatria, Grange over Sands,Kendal and Milnthorpe • Library. • District council.• Cumbria County Council. • General enquires. • Internet access.

To find out more visit locallinks.org.uk

Cumbria County Council together with the county’s six district councils, the Lake District National Park, the Police and the Primary Care Trust are working together to deliver improved customer services across Cumbria. ‘Local Links’ centres give access to a wide range of services provided by trained advisors. Centres currently open in Cumbria include:

On Thursday 4 June 2009 there will be elections for Cumbria County Council and for the European Parliament.

To be able to vote at these elections you must be on the Register of Electors. If you believe that you are not registered please contact your local elections office and a registration form will be sent to you.

Anyone wishing to vote by post must apply on a form available from the elections office. The deadline for receipt of applications for the June elections is 19 May 2009. Who do I contact?There are six local election offices in Cumbria, one for each district. Allerdale 01900 702550Barrow 01229 876318Carlisle 01228 817555Copeland 01946 598531Eden 01768 817817South Lakes 01539 797535

Attention Voters!Calendar competition

Coming soon...

The new centre now open at Wigton.

8 Watch it online at:

cumbria.gov.uk

4 YourCumbria

YourNews YourNews

Letters which tell older and disabled people living in the Border ITV area how they can get help to switch to digital TV in time for switchover this June will soon be dropping on doormats.

Most people should have received information about the Switchover Help Scheme. This has been designed to offer practical support to eligible older and disabled people to make the move to digital TV as simple as possible. Anyone who has not received information by June 2009 should call the Help Scheme for free on 0800 40 85 901.

People are eligible if they are aged 75 or over, if they get (or could get) attendance or constant attendance allowance, mobility supplement, disability living allowance, or have been resident in a care home for six months or more, or are registered blind or partially sighted.

For more information visit helpscheme.co.uk

One of the reasons for the review is that in Cumbria there is a trend

of falling pupil numbers, and this trend is expected to continue for at least the next 20 years. This means that a quarter of school places will become empty within the next decade.

This review is also giving us a once-in-a-generation opportunity to improve young people’s education and life choices. This will ensure we have the right number and type of schools of the right size and in the right locations.

The schools review has already seen the opening of the Richard Rose Morton and Central Academies in Carlisle and the West Lakes Academy in Egremont. In 2008 the Cabinet also approved the development of an Academy in Barrow to replace Alfred Barrow, Parkview and Thorncliffe schools. This Academy is being sponsored by Barrow Sixth Form College, Furness College and the University of Cumbria.

The academy, which is set to open on 1 September 2009, will be permanently based at the Parkview and Thorncliffe school sites. The decision for a dual campus followed feedback from the recent public consultation process, which showed that 68 per cent of local residents who responded preferred an academy based over two sites instead of one main location.

Public meetings were held to give the public, parents, students, staff and governors as much information as possible regarding the one site or two site options. Most people preferred two sites because they said it would offer greater choice with facilities being retained and mean students would be closer to their homes.

In August, the Government agreed to fund the dual campus, instead of a one site option, at a cost of around £40-45 million. The brand new buildings are expected to be up and running in 2012.

For more information on the schools review visit cumbria.gov.uk/childrensservices

Is the council doing a good job?

That’s where the Audit Commission come in. They are the central government agency with responsibility

for assessing and inspecting the council and its services. Every year their inspectors visit the council to check that we’re meeting the required standards. On the basis of their inspections they make a judgement on how we’re performing. We are pleased to say that these judgements have been getting steadily better over the past 3 years.

One aspect they measure is how much improvement has been made over the past year. The council is delighted that it has been judged to be the 5th most improved out of 388 local councils in England. This massive leap reflects a lot of hard work over the past year.

Working with our partnersImportantly the council and its partners are also on track to meet key performance targets. These targets are set out in something called the Local Area Agreement. This is a list of key priorities for action agreed jointly by public authorities in Cumbria. They aim to deal with some of the big issues in Cumbria. We are confident that we are going to hit 11 out of 12 of these targets. So not perfect, but still good going.

Help is at hand to switch to digital

In recent issues of YourCumbria we’ve been keeping you informed on all the latest news surrounding the schools review that was launched by Cumbria County Council in 2005. Over the past two and a half years the council has been reviewing all the county’s primary, secondary and special schools as well as other services for children such as Pupil Referral Units and extended schools.

68 per cent of local residents

who responded preferred an

academy based over two sites

instead of one main location.

On track to meet 2010 target?

1 Reduce the number of 16-18 year olds not in education, training or jobs.2a Support more vulnerable people to live independently.2b Reduce the time disabled people have to wait for adaptations to their homes.3 Reduce the number of smokers in Cumbria.4 Increase the number of people taking physical exercise.5 Get more people off incapacity benefit and into work.6 Reduce domestic violence and increase convictions.7 Reduce the number prolific and priority criminals.8 Reduce the number of young people entering the criminal justice system.9 Increase the number of people who feel they can influence decisions that affect their

neighbourhood.10 Reduce the number of people killed or injured in fires.11 Reduce the number of young drivers killed or injured on our roads.12 Increase the amount of waste we recycle and compost.

Here’s a list of 12 key targets in the Local Area Agreement

Everyone uses a council service at some point, and we know everyone’s got an opinion on them! But no-one uses every single service the council provides. So how can you know whether the council is doing a good job overall?

Priority 1: Reduce the number of 16-18 year olds not in education, training or jobs

Jack is typical of the type of people we’re working with to achieve our target. He contacted Connexions Cumbria looking for help after he had left home and became homeless. His Personal Adviser worked with him, encouraging him to move back home with his parents and supporting him to make applications for employment and training. He was successful in securing a place on Entry to Employment; a work taster course allowing him to develop his employability skills. During this time he achieved level 2 in literacy and numeracy and has now been offered full time employment with a local employer.

Priority 12: Increase the amount of waste we recycle and compost

Cumbria County Council’s Waste Management Team, together with Barrow Borough Council and through the Cumbria Strategic Waste Partnership are about to relaunch recycling services across Barrow. The new service will introduce a kerbside collection for plastics and card to complement the other materials which are currently collected (paper, glass, cans, tins, garden waste) meaning 32,000 households will receive a fully integrated recycling service. This will result in a huge reduction in waste going to landfill significantly helping us meet our target.

YourCumbria 5

Learning that’s fit for the future

YourPolice

6 YourCumbria

Cumbria Constabulary launched a campaign at the end of last year to raise awareness of the long

lasting effects of violent crime. Violence Scars 4 Life highlights the traumatic and distressing effects violent incidents can have on victims and the wider community.

Nearly one quarter of crime reported in Cumbria is violence related and the Constabulary is committed to working with the public to reduce offences. Thanks to the hard work of officers and staff, violent crime has fallen by more than 11 per cent in Cumbria in 2008. The Constabulary is now focused on achieving similar results for 2009.

Assistant Chief Constable Graham Sunderland said: “Reducing violent crime is one of our top priorities. Our officers have been working hard over the last year to reduce incidents of this nature through early intervention and targeted, intelligence-led policing in a bid to stop incidents escalating into violence.

“We are proud of this success but recognise that there is still more work

to be done. Reducing violent incidents is not the job of police alone and we need to work together with partner agencies and local communities to help change the behaviour patterns which lead to violence in the first place. It is about everyone working together to build respect in our communities. Nearly half of all violent incidents are alcohol related so we are asking everyone to examine their drinking behaviour and ensure they keep hold of their senses at all times.

“Whether a violent incident is low level or something more serious - it can take victims a long time to

recover and move on with their lives. Violent behaviour of any form undermines public confidence and this is unacceptable. “Cumbria is one of the safest places to live, work and visit and we need to work together to make sure it stays that way. The message to offenders is that if you commit a violent crime in Cumbria you will be caught and you will be brought to justice – violent incidents carry weighty prison sentences and will be on your record for life.”

If you’d like more information visit Cumbria.police.uk. To contact your local officers call 0845 33 00 247.

Violence...Scars 4 Life Campaign

YourCumbria 7

YourPolice

Neighbourhood Policing in Cumbria is all about working with members

of the community and partner agencies. A Neighbourhood Policing week will run in February and local people are encouraged to get to know their local police and community support officers. They’ll also be able to attend community meetings so that they can identify problems and share ideas to work towards finding a solution.

Temporary Assistant Chief Constable Andy Davidson said: “Neighbourhood Policing is an integral part of how we deliver quality local service across the whole county. We want to ensure that everyone living and working in Cumbria gets to know who their local officers are, how to contact them, and what the policing priority is in their area.

“The Neighbourhood Policing week will include marketing promotions on local radio, billboards and posters. It will also see Neighbourhood Policing Teams organising events and forums in areas to provide further opportunity to meet members of local communities and to hear what they have to say.

“Cumbria Constabulary is committed to building confident communities. By sharing information and ideas, communities can work with neighbourhood officers and partner agencies to directly improve the quality of life on our streets.

“The initiative will also continue to highlight the Constabulary’s Respect message which is an underlying factor of all our campaigns reminding people that the only person who can start the cycle of Respect is you.”

Neighbourhood Policing

Get in touch with your local officerYour local neighbourhood policing team wants to work with you to find out what problems you face in your community and to hear any ideas you may have to improve the quality of life in your area.

To contact your neighbourhood officer phone Cumbria Constabulary on 0845 33 00 247, visit your local police station, or visit our website at cumbria.police.uk

The police have established a number of third party hate crime reporting centres.

The purpose of these reporting centres is to give victims of hate crime a choice about where they can go to report. Some people do not feel confident going straight to the police, so third parties are trained to take the details and report them to the police.

Examples of third party hate crime reporting centres include a number ofcharities and community organisations.

In the county council the Cumbria Multi-Cultural Service is a thirdparty hate crime reporting centre. Anyone who witnesses or is a victim of hate crime can contact the Multi-Cultural Service on 01229 894401.

YourSafety YourSafety

8 YourCumbria YourCumbria 9

Imagine the scenario, it’s 8.10 in the morning and once

again there’s been heavy rain overnight – as there has been

for the last four or five days.

a power cut? Answer, many home cordless phones and answerphones are reliant on an electricity supply so it’s a good idea to keep one home phone that doesn’t need mains power.

The radio show also highlighted some simple steps that everyone can take including finding out if your home is in a flood risk area. You can do this by calling floodline or visiting the environment agency website. If you do live in a flood risk area, register for alerts and prepare a flood plan, it’s important to be prepared.

In fact creating a personal or household emergency plan could help you in any type of major emergency. Having a plan for you and your family will help ensure their safety and comfort during difficult times. Your safety is very important and not being prepared can make emergencies harder to cope with. It is also a good idea to prepare an emergency grab bag for use in all types of emergency.

What if..?BREAKING NEWS. . .BREAKING NEWS. . . 999

In this edition of YourCumbria we’ve included a card for you to keep in your wallet or purse. It features useful contact details but also includes some blank spaces for you to add your own useful contact details. Why not take five minutes to fill it in? It’s one less thing to worry about if you find yourself in an emergency situation.

To help you plan for an emergency...

Radio Cumbria also interviewed Cumbria’s Head of Resilience, Mike Smyth at the county’s emergency control room. The room has maps on all the walls with computers and phones on all the desks ready for action in times of emergency.

It’s quiet in here today but what’s it like in the height of a crisis?

“Very busy, but an ordered calm. We need to deliver key services around the county no matter what’s happening around us. It’s important for us to get information out to the public to help and support them if something does go wrong.”

You should have received a leaflet ‘We’re ready, are you?’ in the last edition of YourCumbria, if you’ve mislaid that then ask Cumbria County Council for a copy.

For more information visit cumbria.gov.uk/emergency

Unfortunately more rain is forecast and there’s expected to be a cold snap tonight. You’re trying to get the kids to hurry up and start the journey to school. You open the front door to go out and there’s a real shock – the road outside your house is flooded! There’s been nothing on the radio about this – a warning that river levels were high in other parts of the town and authorities were monitoring the situation, but nothing to say your street was under water.

Luckily this is a made up scenario and part of BBC Radio Cumbria’s ‘What if ? ’ campaign. Last month presenter Liz Rhodes was joined by experts from Cumbria’s Local Emergency Planning Departments who provided some measures that could help you cope in times of emergency.

The panel of experts answered questions including why does the phone go dead just because there’s

A great deal has been learnt in Cumbria since the 2005 floods. There is now more partnership working between local authorities who regularly test scenarios and make plans to keep business moving and there are now more flood defences in place than ever.

For more information visit cumbria.gov.uk/emergency

Whether you need to evacuate or stay in your home you should prepare a grab bag with the essentials you will need – these include:

• A torch with spare batteries. • A wind-up or battery

powered radio. • Bottled water. • Mobile phone with charger. • Money and bank cards. • Any medication or tablets

you need. • Home and car keys. • Insurance documents. • Essential phone numbers – family, friends, emergency services, utility companies. • Basic toiletries. • First aid kit.

What should be inyour grab bag?

The emergency control room

A household plan will also help

you be better organised in the

event of a major emergency.

Reporter Belinda Artistol

with people whose homes were flooded

in Denton Holme and Warwick road in 2005.

Paul Shakesby (blue jacket) Paul Pearson (black jacket).

In the studio with BBC Radio Cumbria’s Liz Rhodes

Sergeant Joanne Caffrey (Cumbria Constabulary) and Bruce Wilson (Cumbria Fire and Rescue Service)

Just 6 inches of water can sweep you off your feet, don’t compromise your safety

Glynn Vorn from the Environment agency

Ring floodine on 0845 988 1188

John Mallinson from Carlisle City Council

Go in, stay in and tune in. Radio Cumbria will have all the latest information

William Miskelly, a 52-year-old Workington resident, was one

of the first to trial the new system and ordered a bath and shower seat as he has mobility problems.

The occupational therapy self assessment system is now available online at and is designed to be a quick and easy alternative to waiting for an appointment to see an occupational therapist.

The service doesn’t replace direct contact with Cumbria County Council’s Occupational Therapy Services, but recognises that some people have relatively straightforward needs and don’t need an appointment to source the equipment they need. It also offers independent advice and information

YourHome

about equipment needs for service users or their representatives.

After logging on, people can browse equipment catalogues, pursue a specific problem or complete a full assessment online. The system offers solutions that take account of individuals, their capabilities and their specific environment. Hints and tips on safety advice are offered alongside signposting information to local retailers and organisations that may be able to provide additional help or allow online purchasing.

The system, which has been developed by the county council and ADL Smartcare, has already been piloted with service users through local disability associations. A feedback button that

Expert online help for people with disabilities

A new online self-assessment service has been made

available in Cumbria so that disabled and older people can

get the right equipment and care to suit their needs.

10 YourCumbria

allows users to comment on their experiences of using the system will help develop it further.

Cllr Barbara Cannon, Cumbria County Council’s Cabinet member responsible for adults and culture, said:

“Equipment to help with daily living tasks is an essential part of helping disabled people remain safe and independent in their own homes. This service makes life easier for those people wanting to choose the online option and offers independent advice on the range of equipment available.”

Visit the online self assessment

system at self-assess.co.uk/Cumbria Or contact your local Adult Social

Care office call: Carlisle 01228 227000Penrith 01768 242242Workington 01900 706325Whitehaven 01946 852852Kendal 01539 713377Barrow 01229 407894

10 YourCumbria

YourHorticulture

This year Cumbria County Council have sponsored Cumbria in Bloom.

Cumbria in Bloom is a charitable

organisation whose aim is the promotion, improvement and understanding of horticulture, floriculture and environmental issues for everyone in Cumbria. Each year communities compete in Cumbria in Bloom, entering their floral efforts and arrangements. Last summer, Cumbria County Council asked the people of Cumbria to send us their designs and ideas for their 2009 gardens, for a chance to win up to £100 worth of plants, bulbs and seeds. We received many designs, including drawings, paintings, sketches and some very different ideas! County council chairman Tom Clare judged the designs and here are our lucky winners!

The home submitted their painted designs, showing to scale how they hope the carpet beds

to look. Well done for all their efforts, they have been awarded

£100 towards the scheme. Best community/street gardeningWinner: Kirkby StephenKirkby Stephen submitted their sketches for the renovation of the town’s Masonic Gardens. After picking up 4 awards in the Cumbria in Bloom 2008 competition, and also a silver medal in Britain in Bloom, they plan to have a native birch tree in the gardens for next year’s competition. They were awarded £100 towards their entry. Best hanging basket/container/window boxWinner: WetheralWetheral submitted their design ideas for containers to stand either side of the village hall doors. This included in it yellow cannas, begonias, geraniums lusimachias and other wild flowers. Wetheral have received £100 towards making their container design come to life.

winners!

in bloomCumbria

Schools CategoryWinner: Moresby Primary School, Whitehaven.

Special Category – Wordsworth awardWinner: Dalston train StationThe voluntary carers of Dalston Station submitted their ideas and plans for renovating the station, which is currently in much need of refurbishment. Their plans included a garden of wild daffodils and native ferns. Congratulations to the winners, who have received £100 to spend on the station, and good luck with the renovations!

Residential Homes categoryWinner: Inglewood Residential Home, WigtonTo mark Inglewood’s 40th anniversary, the residential home plans to create a carpet bedding scheme beside the front entrance.

YourCumbria 11

To find out more about Cumbria in Bloom visit cumbria-in-bloom.org.uk

William Miskelly checks out the online self-assessment.

YourHistory

YourCumbria 13

YourEvents

12 YourCumbria

The new archive office is being built thanks to a £4.8 million grant from

the Heritage Lottery Fund, the largest grant ever awarded in Cumbria.

Building work on the new site began in January 2009, with a view to opening the new facility in the Autumn of 2010. Once opened, local people will be able to access some of Cumbria’s irreplaceable historical documents, some of which date back over 800 years.

Cumbria County Council has confirmed Quarmby Construction as the approved contractor. Quarmby bring over 35 years’ experience in delivering cultural landmark buildings in the UK. The project will involve renovating and restoring the existing Lady Gillford’s House – opening up a disused historic building to public access, and building a brand new structure alongside to hold the archives and records currently stored at Carlisle Castle. The grounds

The new, state of the art archives office that is being

built at Petteril Bank in Carlisle has taken a step closer to

opening its doors.

Why visit the event?• Find out more about the Social

Care Profession. • Find yourself a great and rewarding

new job. • Opportunity to meet team

Managers and other key staff. • Attend free seminars on innovative

practices within social care. • Discover more about living,

working and playing in Cumbria.

Register online now by visiting cumbria.gov.uk/careerfair or call 01228 227190 for further details.

Opportunities to take up a ‘caring

career’ in Cumbria will be showcased at a major

recruitment event in Penrith next month. The event has been organised by the county council and will provide an opportunity for staff to talk to experienced social workers from other areas, social work students or any other people looking to enter a career in social care in Cumbria. The event will be held at Rheged Discovery Centre, Penrith on Saturday 14 March 2009 between 10am and 4pm.

2009Plans for the new archives centre in Carlisle.

Out with the old, in with the older

If you would like to volunteer and help our archive offices, contact David Bowcock on 01228 227283.

of Lady Gillford’s House will also be landscaped along with improved cycle and pedestrian links to the Petteril valley.

When the building is complete, it will take around six months to relocate the archives from Carlisle Castle. Once in their new home, the new high tech facility will be able to store documents in a weather-proof concrete strong room at a constant temperature of 13oC, whilst also maintaining the right levels of humidity required to best preserve historical documents.

From the new archives office, local people will be able to access educational facilities for young people, adults, temporary and permanent exhibitions, a bookshop and community spaces for the public to get involved in all sorts of cultural and learning activities. The restored billiards room in Lady Gillford’s House will also be licensed for weddings.

Councillor Stewart Young, Leader of Cumbria County Council and local Councillor for the ward of Upperby, said: “As well as creating a new landmark building that everyone in Cumbria can be proud of, this mult-million pound project will also bring vital jobs and investment to Carlisle.”

BBC News Presenter George Alagiah will return to Cumbria for a unique occasion in his role as Patron of the Fairtrade Foundation. On Friday 27

February, during Fairtrade Fortnight, he will attend the Fairtrade Business Conference promoted by Carlisle City Council giving a further boost to Fairtrade amongst businesses in Carlisle and Cumbria.

Plans are underway for a developing country producer to attend to talk personally about the benefits to small farmers. There will also be trade stands for organisations and businesses which promote Fairtrade.

The morning session of the conference will look at Fairtrade from different perspectives: what it is; how it works; and how both businesses here and producers in developing countries can benefit from Fairtrade.

In the afternoon there will be workshops on different aspects of Fairtrade in business: Fairtrade procurement; Fairtrade in the hospitality and catering sectors; Fairtrade in the workplace: Fairtrade in the retail and wholesale sectors; and Fairtrade non-food items.

Any business that wishes to attend the conference, can call Gill Forster-Spratt on 01228 817156.

Fairtrade Business Conference

Stephen and colleague Bridget

Stephen Wright is a self employed historical researcher and also an active volunteer helping with preparation for the big move. Stephen explained “there is simply no capacity left at the current record office and the archivists are finding it increasingly difficult to findspace for additional accessions of records. The new premises will bring together archives currently held in different locations and provide additional capacity too. Although the current location at Carlisle Castle is very atmospheric the new premises will be custom built for the job and much more user friendly.”

The Wednesday morning group

YourCumbria caught up with agroup of volunteers who are carefully packaging Cumbria’s archives ready for the move. It’s an important job and very interesting too, but how do the ‘Wednesday morning group’ feel about the plans for the new building? Some of the group have been very impressed by similar purpose built archive offices that they’ve visited elsewhere in the country, others will be a little sad to be leave the current location in the old mess block at Carlisle Castle.

Watch it online at:

cumbria.gov.uk

YourBusiness

14 YourCumbria

Council will jointly project manage the development.

West Lakes Renaissance and Cumbria County Council stepped in to first carry out significant visual improvements to the exterior of the West Coast Indoor Karting, and then demolish the remainder of the factory site in preparation for the development of Maryport Business Centre.

The centre is one of many projects underway to transform Maryport into a hub for business and high quality tourism. Other projects include the £1.7 million redevelopment of Maryport Marina to create new offices and more pontoons; The Wave performance and exhibition centre, which opened in summer 2008; improvements to Maryport allotments and the building of iconic Ellenfoot Bridge at Maryport Harbour. A Masterplan is currently being drawn up to outline future developments at Maryport Harbour.

To find out more about the Maryport Business Centre call 01228 226628.

Work is underway to create a high quality managed workspace on

the site of the former British Industrial Plastics (BIP) factory on the Solway Trading Estate. The new centre will provide 1,421sqm of lettable space for a wide variety of small and medium sized businesses at an ideal location on the A596 south of Maryport town centre.

The centre is being made possible thanks to £650,000 worth of funding from West Lakes Renaissance, via the Northwest Regional Development Agency, £950,000 from the European Regional Development Fund and a further £300,000 from the West Cumbria Development Fund. Cumbria County Council, who previously bought the land, will own the centre and seek a partner organisation to manage the workspace which will include studios and a small workshop.

The centre has been designed by Capita Symonds and construction will be carried out by Stobbarts. West Lakes Renaissance and Cumbria County

Open for business

Work has started on a new £1.9 million business centre in Maryport which it is

hoped will create up to 40 new jobs and provide much-needed space for small to

medium enterprises.

Penrith based Juniper Events is an event management

and marquee hire company, and owner Julie Prior was keen to build on the success she had achieved.

Julie contacted Business Link Northwest in April 2008. She explains: “I think that Business Link should be the first point of contact for anyone either starting up a business, wanting to develop it or needing some support during the current economic climate. They helped me consolidate my thoughts, put me in touch with the right people quickly and guided me in making the best decisions for the future success of my business. They helped me identify my strengths and weaknesses and evaluate my competition which enabled me to define what I should be doing.

“Being involved with Business Link has increased my turnover by at least 30 per cent. They helped me see the true value of my business and have given me the confidence to make the right decisions – you really can’t put a value on that.”

Julie concludes: “I don’t think Juniper Events would be where it is today without Business Link. The service has given me the confidence to make decisions that I may not have made on my own and enabled me to make the most of every opportunity open to me.”

Business Link Northwest is an impartial support and information service that can help local businesses and individuals in Carlisle through difficult times, as well as more favourable economic conditions.

Offering a variety of tools and services, Business Link Northwest focuses on the things that small and medium sized enterprises (SMEs) have identified as their top priorities – cash flow, access to finance and training for staff.

For more details about the business support service or for a free company ‘health check’ contact Business Link Northwest on 0845 00 66 888 or log onto businesslink.gov.uk/northwest

Business link proves a

perfect match for CumbriaBusinesses in Cumbria, and the rest of the UK, are facing

challenging times over the coming months but Juniper

Events is bucking the trend and continuing to expand and

diversify using the help of Business Link Northwest.

YourCumbria 15

YourBusiness

YourRoads


YourRoads

Together ...we can

Cover storyInside: Free A-Z guide to council services


Together we canHighways Stewards work with Parish CouncilsInside this issue Useful emergency numbers for your wallet

Inside: Free A-Z guide to council services Spring 2009

for regular updates on the issues affecting you

cover.indd 1

19/1/09 10:13:11

problems on the highway, and are then able to pass this information on to Brian.

The highway problems that are reported to them can be very varied, from overflowing drains during periods of rain to trees overhanging the road and causing a danger to passing motorists.

Both Elizabeth and Michael have been very impressed with the service the community receives from their local Highways Steward, saying: “Brian often goes above and beyond the call

of duty in his work, and has a selfless dedication to the job he does so very well. Our Highways Steward has really helped to improve our local roads and is a vital link between local residents and the council.”

If you are experiencing problems with road defects, pavements, cycleways or street lighting call Cumbria Highways Hotline on 0845 609 6609. Lines are open 24 hours a day - 7 days a week or email [email protected]

Michael and Elizabeth are both Grasmere residents. Their roles on the Parish Council put them both at the heart of the local community, meaning they are often contacted by local residents with concerns over

Michael Johnson, Clerk to the Lakes Parish Council and Elizabeth Braithwaite, Lakes Parish Councillor for the Grasmere Ward.

Meet Brian Rollit. Brian is a Cumbria County Council Highways Steward. He’s responsible for an area including Grasmere, Ambleside and Bowness. Even though he’s only been doing the job for a few months he’s already winning awards and praise from the community he proudly serves.

Brian’s work involves fixing some of the small jobs that need doing on the highway – from clearing leaves and pathways to removing graffiti on road signs. The role of a Highways Steward is mainly to link to Cumbria’s

Parishes, so the jobs that Brian is asked to do come from the local Lakes Parish Council. They contact Brian and tell him what problems need his attention in the area. And because Brian spends his working day travelling up and down Cumbria’s roads, he’s best placed to ring in to the Highways Hotline when he spots some of the bigger jobs that he can’t fix from his own van – things like large potholes or damage to a road or pathway after bad weather.

And his talents aren’t restricted to the highway – he recently picked up an ‘Amey star’ (Amey is the county council’s contractor who carry out work on Cumbria’s highways) for the excellent customer service he provides and also his role in helping

firefighters onto the Windermere ferry to tackle a boat blaze. Brian’s commitment to his job has also won him recognition from the Grasmere Village Society. He recently gave an update on his work to the society at one of their meetings, and they were so impressed that they wrote to Cumbria Highways praising Brian for all he’s doing in the local community.

Brian, who was born and lives in Grasmere, told us: “I work with the community to fix small but important jobs on the highway. I feel really chuffed to have been awarded the Amey star and the letter from the village society. I love my job and being able to help people in the community.”

Brian Rollit, Highways Steward.

YourEnvironment

Each year Cumbria County Council awards

over £1.1m in community grants across the

county. Grants are available for voluntary,


Eco-schools turn education

green

Schools in Cumbria are rising to the challenge of creating

a greener more sustainable future through the recently

launched Eco-schools Award Scheme.

One of the most advanced eco- schools in the county is Cockermouth school who have recently completed work on a new eco-centre.

The £1.3 million project was funded through the government’s Teaching Environments for the Future Programme. Staff, pupils and the local community were closely involved in developing an innovative design that made significant use of recycled and locally sourced materials – like Cumbrian wool for insulation! The centre also has its own wind turbine, ground source heating, eco-pond and rain water collection system. All make the building one of the most sustainable around. And it is already creating a stir, winning national and regional awards.

Find out more online at cockermouth-ecocentre.org.uk

Cockermouth Eco-CentreThe national award scheme is run by Encams (formerly known as Keep Britain Tidy) and aims to help schools meet the government’s target for all schools to become “sustainable schools”.

This exciting scheme gets pupils, parents and teachers working together to transform their school, making it as eco-friendly as possible.

The scheme has 3 levels of award – Bronze, Sliver and Green Flag. To achieve the green award schools must meet some tough challenges:

• Having an Action Team including parents and governors with pupils taking significant responsibility for the team’s work.

• Completing an environmental review, creating an action plan, and showing progress against that plan.

• Covering environmental issues in the standard curriculum. • Publicising what they’re doing within the school and the wider community.

To get the final green award schools are assessed by external inspectors. The

county council’s Waste Prevention team have all been trained to carry out these assessments. But as well as assessing schools the team work with them to help them move through the awards. This includes things like running assemblies on waste prevention, recycling or climate change, practical sessions with small groups and training staff and governors.

So far out of 351 schools in Cumbria 115 have registered with the scheme, 62 have achieved Bronze level, 26 have achieved Silver and 8 have reached the top Green Flag status.

To find out more about the eco-schools scheme visit eco-schools.org.uk or contact senior waste education officer Ian Garrow on 07920 275408.

Diary

20 YourCumbria

YourDiary

YourCumbria 21

February8– Drama Club, Brigham Memorial Hall,dramaclubs2April for10-13and14-18yearsold.Gainingconfidence,

learningnewskillsandhavingfun!Dramagames,improvisationandcharacterwork.ContactEmmaRydalon01900-821983oremailblondieemma@btinternet.com

2–21 Seascale Library book sale,[email protected]

10– Solway Morris Dancers, Tuesdaypractice28April sessionsatWavertonVillageHallat8pm.Contact

[email protected]

12 Do you use the Library computersandneedsomeextraassistanceoradvicefromtimetotime?WhynotdropintoEgremontLibraryforacupofcoffeeandachat?AmemberofLibrarystaffwillbetheretogiveadviceonusingtheLibrarycomputers.1.30-3pm.Contactegremont.library@cumbriacc.gov.ukortel01946820464

16 Free one2one computer session, Barrow Library, 1-5pm,[email protected]

Ifyouhave01229407375neverusedacomputerbeforeorhaveverylittleknowledge,youwillfitinperfectly.Ourone2onesessionslast45minutesandwewillshowyouhoweasyitistopickupthebasics.

17–21 Rosehill Youth Theatre, WhitehavenpresentsthemusicalSouthPacific.SouthPacificisgenerallyconsideredtobeoneofthegreatestmusicalsinhistory.SetduringtheSecondWorldWaritisastoryofNavypersonnellivingonaSouthPacificisland.Itintroducesarichmixtureofcharacters,includingtheirresistibleBloodyMary,thevivaciousNellieandthecomicalLutherBillis.ContactRosehillTheatreon01946692422.

23– Dare to Dance Community Dance Classes30March (Mondays)variousdancesclassesforallages,contact

Forumtwentyeight,Barrowon01229820000orlogontoforumtwentyeight.co.uk

24 Free Move on with maths course, Hensingham Library,7–9pm.

Doyouneedamathsqualificationto‘Moveon’?Thisisyourchancetogainanationallyrecognisedqualificationinmathsinafriendlyandsupportivegroup,contacttheskillsteamon01900706111or01900706114oremailthalia.sparke@cumbriacc.gov.uk

26 Free Move on with English course, Hensingham Library,5.15–7.15pm.

DoyouneedanEnglishqualificationto‘MoveOn’?ThisisyourchancetogainanationallyrecognisedqualificationinEnglishinafriendlyandsupportivegroup,contacttheskillsteamon01900706111or01900706114oremailthalia.sparke@cumbriacc.gov.uk

School term dates

Half term

StartMonday16February

EndFriday20February

Easter holidays

StartMonday6April

EndsFriday17April

Forfurtherschooltermdatesvisit

cumbria.gov.uk/childrensservices

I t ’s easy to add your dates to the events ca lendarJustgotocumbria.gov.uk/eventscalendar

dates...

Farmers markets

Neighbourhood Forums

February

03 EgremontandStBees6.30pm

03 PenrithUrban7.30pm

05 CleatorMoor6.30pm

05 LowFurness&Ulverston7.30pm

09 DentonHolmeandLongsowerby7.00pm

10 EdenFells7.30pm

11 Morton2.00pm11 SouthWhitehaven7.00pm

11 Grange,Cartmel&LythValley7.30pm

12 Hillcrest&Hensingham6.30pm

16 BelleVue2.00pm

17 DerwentValley7.00pm

23 Millom7.00pm24 SolwayCoast7.00pm

24 Alston&EastFellside7.30pm

25 Longtown&Bewcastle7.00pm

25 Harrington&Salterbeck7.00pm

27 Harraby10.30am

March

02 Keswick&District7.00pm

02 Brampton&District7.00pm

03 Bransty&Harbour7.00pm

03 Maryport7.00pm

03 UpperKent7.00pm

04 Windermere&Staveley7.00pm

04 BelahandLowryHill7.00pm

09 Currock6.30pm09 StAidans7.00pm

10 KentEstuary7.00pm

10 Moorclose7.00pm

11 Kendal7.00pm11 Yewdale7.00pm

11 Castle7.00pm16 Dalston&Cummersdale

16 Lakes7.00pm16 Botcherby7.00pm

17 Sedbergh&KirkbyLonsdale

17 UpperEden7.30pm

18 HighFurness7.00pm

19 WorkingtonCentral7.00pm

Ful l Counci l meetings and cabinetFull council meetings

Thurs19FebruaryCountyOffices,KendalThurs23AprilCountyOffices,KendalThurs18JuneCountyOffices,Kendal

Cabinet

Tues3MarchCouncilChamber,CountyOffices,KendalTues7AprilCommitteeRoom2,TheCourts,CarlisleTues5MayCommitteeRoom2,theCourts,Carlisle

April

02 Mossbay7.00pm15 Morton-NeighbourhoodForum15April7.00pm

Foracompletelistofneighbourhoodforumsvisitouron-linediarycumbria.gov.uk/eventscalendar

February

06 Carlisle08 Greenhead09 Orton09 Milnthorpe14 Borderway17 Penrith20 Egremont21 Brough21 Ulverston27 Kendal28 Brampton

March

06 Carlisle07 Cockermouth07 Egremont08 Orton08 Greenhead13 Milnthorpe14 Borderway14 Whitehaven17 Penrith20 Egremont21 Brough21 Ulverston27 Kendal28 Brampton

April

03 Carlisle04 Cockermouth04 Egremont09 Kendal10 Milnthorpe11 Whitehaven11 Borderway12 Orton12 Greenhead15 Sedbergh17 Egremont18 Ulverston18 Brough21 Penrith24 Kendal26 PooleyBridge25 Brampton

AAbandoned vehicles advice line contact your district council Adoption and fostering – see Fostering and adoption Adult education 01228 227304 / 227303

Adult Social CareBarrow 01229 407894 Carlisle 01228 227000Kendal 01539 713377Penrith 01768 812242Whitehaven 01946 506352Workington 01900 706325Emergency out of hours service 01228 526690

Age Concern Carlisle 01228 536673Eden 01768 863618Northwest 01946 66669Barrow 01229 831425Millom 01229 774573South Lakeland 01539 728118

Allerdale Borough Council allerdale.gov.uk 01900 702702Allotments contact your district council Animal health and welfare 01539 713137Archaeology 01539 713428

Archives Barrow 01229 407377Carlisle 01228 227285Kendal 01539 713540Whitehaven 01946 506420

Arts and culture 01228 227306Aspatria Dreamscheme 0169073 20893 B Barrow Borough Council – barrowbc.gov.uk 01229 876300Barrow Youth Inclusion Project 01229 871420Basement Bar, Barrow 01229 894644Beach cleaning contact your district council

Benefits advice centre contact your district council Benefit enquiry line 0800 88 22 00Bereavement services contact your district council Birth, registration see registration of births and deathsBlue car parking badges for disabled people see Adult Social Care Botcherby Healthy Living Initiative 01228 543405 Brewery Arts Centre 01539 725133 Building regulations contact your district council Building planning applications contact your district council

Bus timetables 0871 200 2233* *Calls from landlines cost 10p per minute

How to...RegiSteR A BiRthYou can register a birth or death by appointment only at one of Cumbria’s Register offices. To view opening times and location of your local office visit cumbria.gov.uk/registration or phone 01228 226359 for further information.

yourcumbria.org.uk


Your updated guide now featuring additional useful numbers!

YourDiary

Any problems?If you are unsure of who to contact or experiencing difficulties in getting through to the numbers listed please phone our main switchboard on

01228 606060

March1 Swan Lake, Sands Centre, Carlisle. Contact the box

office on 01228 625222 for tickets. Ellen Kent productions

presents the Russian Clasical Ballet Theatre, Swan Lake.

Starring the outstanding Kristina Terentiev, grand prix winner

of the international dance competition, Vienna 2007.

2,16, 30 Free one2one computer session, Barrow Library, 1–5pm,

contact Karen McKenny on 01229 407375 or

email [email protected]

4 Free one2one computer session, Walney Library,

10am–12pm, contact Karen McKenny on 01229 471742 or

email [email protected]

If you have never used a computer before or have very little

knowledge, you will fit in perfectly. Our one2one sessions last

45 minutes and we will show you how easy it is to pick up

the basics.5 Free one2one computer session, Roose Library,

9.30am–12pm, contact Karen McKenny at

[email protected]

7-8 Spring Fair, Rheged, Penrith, Cumbria. 10–4pm contact

Rheged on 01768 868000 or email [email protected]

9 Free one2one computer session, Roose Library,

3.15–5pm, contact Karen McKenny at

[email protected]

14 Farmer and craft market, over 20 stalls offering locally

grown fruit, veg and plants, organic meats and cheeses,

home baked goods,artists work, crafts, furnishings and more.

On site cafe, free admission, United Reformed Church Hall,

Market Place, Whitehaven.

14 Social Care Careers Fair, Rheged, 10–4pm. If you are

interested in a career in social care, come and visit

Cumbria’s largest and only social care careers fair, for further

information and to register your details online for a free

information pack, please visit cumbria.gov.uk/careerfair

16–31 Walney Waves Homework Club every Monday afternoon

4.30–5.30pm. Refreshments provided as well as help

and support with homework. We have a “school project

collection” of books which can be borrowed and computer

use is available. Contact [email protected]

19 Silver Surfers, Barrow Library. 1–3pm If you are over 50

and would like some help using the computer or want to

learn something new, then this is the session for you. We

can help you create word processing documents, use the

internet, set up an email account or use publisher.

30– FAME the musical, Sands Centre, Carlisle. Seen by

4 April over 5 million people in the UK alone, FAME the musical

has captivated the country for over a decade. Packed

with breathtaking routines and unforgettable songs as the

students of New York’s high school for the performing arts

find themselves find themselves on an inspiring journey of

laughter, tears, heartache and romance. Contact the box

office on 01228 625222 for tickets.

A–ZGuideA–ZGuide

YourCumbria 2524 YourCumbria

Your A–Z guide to council services in Cumbriaimportant: For all services highlighted in blue please see district council section for your local council number

How to...CAtCh A BuSIf you are using the bus for the first time or using a bus away from home – the first step is the hardest!

When? Where? how much? – Answers to all these questions can be found in a number of places but the simplest way is to contact Traveline on 0871 200 22 33 – calls from landlines 10p a minute. If using a mobile dial 874 as soon as “Welcome” message starts to get straight through to Cumbria Call Centre. Or go online to traveline.info. This service is available daily 7.00 am to 10.00 pm.

information – Timetables etc can be obtained from a number of outlets eg Tourist Information Centres. If you have access to the internet these can be found on the county council’s website cumbria.gov.uk/buses. Copies of the Cumbria and Lakes Rider which gives information on bus timetables and maps of town services for the summer – available from your local library.

Something for nothing? – If you are over 60 you are entitled to travel free on all buses. Contact your local district/borough council for further information.

Most services in Cumbria are paid for by the fares collected on the bus. Where fares do not cover costs the county council can provide financial support. Cumbria County Council would be pleased to hear any suggestions to improve services and supply of information.

CC2 Enterprises recycle and refurbish IT equipment and provide

training for local disabled people, General enquiries 01228 606483Email [email protected]

Carlisle City Council – carlisle.gov.uk 01228 817000Carlisle Castle 01228 891922 Car parking contact your district council Cemeteries and crematorium contact your district council Children’s information service 08457 125737Provides you with details of early years childcare and educational facilitiesClient Services 01228 227747Including highways and waste managementCoast protection contact your district council Community centres support contact your district council Community events contact your district council Community Law Centre 01228 515129Complaints about county council services 0800 1218800Complaints about Adult Social Care and Children’s Services Contact local offices or ring 01228 227140 Complaints about district council services Contact your local district councilCommunity Action Furness 01229 832073 Concessionary fares contact your district council

Children’s ServicesHead Office, Portland Square, Carlisle 01228 226877Barrow – Market Street 01229 407894Barrow – Nan Tait Centre 01229 407400Carlisle – Alfred Street North 01228 227002Kendal – Busher House 01539 713456Kendal – Condor Block 01539 713377Penrith 01768 812242Whitehaven – Somerset House 01946 506352Whitehaven – Union Hall 01946 506200Workington 01900 706325Emergency out of hours service 01228 526690

Citizens Advice Bureaux Barrow 01229 830367Carlisle 01228 633909Grange 01539 533100Kendal 0870 1264061Keswick 017687 73472Millom 01229 772395Penrith 01768 863564Ulverston 01229 585585Whitehaven 01946 693321Windermere 01539 446464Workington 01900 604735

Connexions Cumbria Free phone number 0800 435709Partnership Office 01931 711300Barrow-in-Furness 01229 824052Carlisle 01228 596272Kendal 01539 730045Penrith (part time) 01768 865296Maryport 01900 815928Ulverston (part time) 01229 583466Whitehaven 01946 695541Workington 01900 604674

Consumer advice 0845 4040506Contaminated land contact your district councilCopeland Borough Council – copelandbc.gov.uk 01946 852585Councillors details 01228 226368Council meetings 01228 226368Council tax contact your district councilCountryside access 01228 221052

Countryside Rangers (outside the National Parks) Allerdale District outside the National Park 07773 819101Barrow-in-Furness District 07789 603435Carlisle District 07789 603253Copeland Borough outside the National Park 07773 819101Eden District outside the National Park 07789 602281South Lakeland outside the National Park 07789 603435


KEY: Party: C Conservative L Labour LD Liberal Democrats I Independent

AL

LE

RD

AL

EB

AR

RO

WC

OP

EL

AN

D

Eric Nicholson - 01900 827944Cockermouth East C

Joe Holliday - 01900 66319St John’s L

Gerald Humes - 01900 63976Moorclose L

Elizabeth Barraclough - 017687 72771Keswick & Derwent LD

Barbara Cannon - 01946 834702Moss Bay L

James Buchanan - 016973 21331Aspatria & Wharrels C

Alan Barry - 01900 604289St Michael’s L

John Crouch - 016973 42575Wigton L

Anthony Markley - 016973 31998Solway Coast C

Duncan Fairbairn - 016973 43160Bowness, Thursby & Caldbeck C

Trevor Fee - 01900 61635Seaton I

Bill Cameron - 01900 812783Maryport West L

Tim Heslop - 01900 823276Cockermouth West C

Alan Clark - 01900 601642Dearham & Broughton L

Allan Caine - 01946 831138Harrington, Clifton & Stainburn LD

Keith Little - 01900 812981Maryport East L

Wendy Skillicorn - 07935 360996Kells & Sandwith L

Norman Clarkson - 01946 841126Gosforth & Ennerdale C

Bernard Kirk - 01946 852962Bransty L

Ronnie Calvin - 01946 62802Hensingham & Arlecdon L

Judith Andersen - 01946 692343Hillcrest L

David Southward MBE - 01946 841476St Bees & Egremont L

Raymond Cole - 01229 774378Millom C

Simon Leyton - 01946 861468Cleator Moor S & Egremont L

Susan Brown - 01229 774666Seascale & Whicham C

Cam Ross - 01946 861552Distington & Moresby L

Tim Knowles - 01946 811687Cleator Moor N & Frizington L

John Woolley - 01946 695804Mirehouse L

Alan Nicholson - 01229 430887Parkside L

Jeffrey Garnett - 01229 825218Walney South L

Jack Richardson - 01229 838459Hawcoat C

Peter Phizacklea OBE - 01229 824256Dalton North L

Ernie Wilson - 01229 831517Ormsgill L

Bill Smith - 01229 463815Dalton South L

Kevin Hamilton - 01229 894535Risedale L

Jane Murphy - 01229 431204Walney North L

John Murphy - 01229 473746Newbarns L

Anne Burns - 01229 471824Hindpool L

Norman Shaw - 01229 828549Roosecote L

Patricia Bell - 01768 867826Penrith East

Philip G Chappelhow - 01768 898740Penrith North C

Mary Warburton - 017683 53230Appleby C

Roger Bird - 01931 714248Eden Lakes C

Gary B Strong - 01228 599435Penrith Rural C

Tim Stoddard - 017683 71313Kirkby Stephen C

Bert Richardson - 01768 483704Greystoke & Hesket C

Colin Nineham - 01768 863755Penrith West I

Isa Henderson - 01768 898500Alston & East Fellside CE

DE

N

Joe Nicholson - 015242 76377Sedbergh & Kirkby Lonsdale C

Geoff Cook - 01539 740133Kendal Highgate LD

John Hemingway - 01229 861072Low Furness LD

Ian Stewart - 015395 62391Kent Estuary LD

Stan Collins - 01539 821086Upper Kent LD

Les Lishman - 01539 728167Kendal Nether LD

Alan Bobbett - 015395 60422Kendal South C

Jim Bland - 015395 68576Lyth Valley C

Oliver Pearson - 01229 894492High Furness C

Brian Barton - 015394 32570Lakes C

Tom Clare - 01539 725946Kendal Castle LD

Roger Bingham - 015395 63694Lower Kentdale C

David Clarke - 01539 730023Kendal Strickland & Fell L

Joan Stocker - 015394 44403Windermere LD

Wendy Kolbe - 01229 585045Ulverston East L

Edward Walsh - 015395 30272Cartmel C

Pauline Halfpenny - 01229 584300Ulverston West C

Bill Wearing - 015395 32482Grange C

SOU

TH

LA

KE

LAN

D

John Collier - 01228 522510Dalston & Cummersdale C

Michael Richardson - 016973 31512Harraby L

Lawrence Fisher - 01228 529159Brampton & Gilsland C

Geoffrey Prest - 01697 741319Longtown & Bewcastle C

John Mallinson - 01228 533746Stanwix & Irthington C

Stewart Young - 01228 541905Upperby L

Heather Bradley - 01228 533162Currock L

Reg Watson - 01228 521676St Aidan’s L

John Bell - 01228 530388Morton L

Anne Glendinning - 01228 549035Botcherby L

Helen Horne - 01228 670475Yewdale L

Hugh McDevitt - 01228 530223Denton Holme L

Olwyn Luckley - 01228 539975Castle LD

Cyril Weber - 01228 539215Belle Vue L

Alan Toole - 01228 530681Belah C

John Robinson - 01228 710808Wetheral C

Liz Mallinson - 01228 533746Stanwix Urban C

CA

RL

ISL

E

Councillor contacts

Clive Kitchen - 01229 432429Old Barrow L

LD

How to...Find out ABout ChildCARe And FRee nuRSeRY eduCAtion

Cumbria County Council’s Children’s Information Service can give you this information and lots more. To find out about services, activities and entitlements, including the following contact 08457 125 737.

childcarefree nursery education and who provides itout of school and holiday clubssupport and advice groupsparent and toddler groupsactivities for children and young peoplelocal services, national helplines and websites financial help with childcare costsmaternity and paternity rights and benefitsparental leave and work-life balance

We also

Offer a brokerage service to anyone who has tried to find childcare without success. We will contact providers on your behalf to try to find suitable childcare!Produce a range of information leaflets.Provide information to anyone thinking about becoming a registered childminder. Maintain the Cumbria Children’s Services Web Directory – www.help4me.infoDevelop and maintains a website for 13–19 year olds www.wotson4u.com

••••••••••

•

••

•

•

Crime and Disorder Reduction Partnership 01228 226508 Cumbria Association of Local Councils 01768 242141Cumbria Care 01228 227790Cumbria Community Foundation 01900 820822Cumbria Chamber of Commerce (business advice) 01228 534120 Cycleways 01228 226735

Cumbria County CouncilComments, compliments and complaints For complaints 0800 121 8800Email: [email protected] For comments and compliments Email: [email protected] Write: Customer Services, Cumbria County Council, Freepost NWW6059A, The Courts, Carlisle, Cumbria, CA3 8NA.

dDangerous structures contact your district councilDay care services, older adults contact Adult Social CareDeaths, registration see registration of births and deathsDerelict land contact your district councilDevelopment control contact your district council

National Park authority within boundariesDevelopment control planning 01539 713066Dental Emergencies (Carlisle) 01228 603900 (Kendal) 01539 716822

district council’sAllerdale Borough Council – allerdale.gov.uk 01900 702702Barrow Borough Council – barrowbc.gov.uk 01229 876300Carlisle City Council – carlisle.gov.uk 01228 817000Copeland Borough Council – copelandbc.gov.uk 01946 852585Eden District Council – eden.gov.uk 01768 817817 South Lakeland District Council – southlakeland.gov.uk 01539 733333

Dogs – barking and fouling contact your district councilDrop Zone Café, Barrow 01229 812888Duke of Edinburgh Awards 01228 226937Dustbin emptying contact your district council

eEconomic development services contact your district councilEden Community Outdoors 017683 51640Eden District Council – eden.gov.uk 01768 817817 Eden Rural Foyer 01768 861650Eden Youth Work Project 01768 861404Education and Education Welfare – see Children’s ServicesEnergy efficiency advice centre contact your district councilEnvironment Agency advice, floodline 0845 9881188Environmental issues including: pest control, food safety, dog control (dirt), health and safety at work, noise pollution contact your district councilEnvironmental protection services contact your district council

FFire service 01900 822503Fly tipping contact your district councilFood inspection control contact your district council

How to...FoSteRInterested in fostering and adoption but need more information then contact your local office, see below for numbers or visit cumbria.gov.uk

Fostering and Adoption Carlisle 01228 607078Barrow 01229 407862Workington 01900 706356Kendal 01539 713312

gGirlguiding 01946 694868 Grants – community groupsSee Neighbourhood Development numbers Grants – student 01228 226774Gritting 0845 6096609




h

hARd oF heARing Contact Cumbria County Council via typetalk by dialling 18001 followed by the number of the service you wish to call.

For health care related matters contact:NHS Direct (24hrs) 0845 4647

highways hotline 0845 6096609 Email: [email protected] 24 hours a day – 7 days a week

Ring Cumbria highways hotline if you wantinformation on, or are experiencing problems with:Potholes and road defects, pavements and cycleways, streetlighting, road signs, flooding of roads, traffic management, traffic signals, skips, scaffolding, road closures, snow, ice androad gritting, grass verges, overhanging trees and hedges, highway improvements and Rights of Way.

Home care see Adult Social CareHomelessness contact your district councilHousehold Waste Recycling Centres 01228 227644Housing advice contact your district councilHousing benefit contact your district council

iImpact Housing 01946 833100

JJunk Mail (to stop junk mail) 0845 703 4599Or write to the Mailing Preference Service at: MPS, Freepost 22, London, WE1 7EZ.

KKendal Youth Work 07709 797534

lLake District National Park 01539 724555Land charges contact your district councilLitter and street cleaning contact your district councilLiving Well Trust, Carlisle 01228 599426 Local plans contact your district councilLocal Links - Alston 01434 382244Local Links - Wigton 01900 702890Longtown Youth Project 07780 688734

libraries Cumbria has 49 libraries around the county – the main six are listed below:Barrow 01229 407370Carlisle 01228 227310Kendal 01539 713520Penrith 01768 812100Whitehaven 01946 506400Workington 01900 706170Wigton 01228 223446

MMarkets contact your district council

Marriages, Civil Partnerships & copy certificates Community information including rural matters, neighbourhood forums, grants and funding, local councils, volunteering, voluntary sector support and multi-cultural centre.Barrow 01229 894511Carlisle 01228 607432 Cockermouth/Maryport/Workington 01900 325960Kendal 01539 713567Millom 01229 772357Penrith 01768 242120Ulverston 01229 894170Whitehaven 01946 852690Wigton 01228 223446

Meals on wheels see Adult Social CareMillom Youth Partnership 01229 777500 Minerals and waste planning 01593 713066Multi-cultural service 01229 894410

n

neighbourhood development Community information including rural matters, neighbourhood forums, grants and funding, local councils, volunteering, voluntary sector support and multi-cultural centre.Barrow 01229 407312Carlisle 01228 226315 Cleator Moor 01946 505020Alston 01434 382128Kendal 01539 713180Ulverston 01229 894100Workington 01900 706011

neighbourhood Watch development officersSouth Lakes 01539 818681West Cumbria 01900 873937Furness 07967 572135North Cumbria 01228 558250Cumbria Neighbourhood Watch Association cumbria-nhw.org


oOpen Access 01228 221052 Outdoor activities 017687 72816

PParish council – County Association of Local Councils For your parish council contact 01768 242141Parks, open spaces and play areas contact your district councilParish Paths Initiative 01228 226605 Petteril Bank Youth Project 01228 523380 Pest control contact your district councilPhoenix Youth Project 01946 814555 Planning contact your district councilPolice – non emergencies 0845 3300247Pollution contact your district councilPrint services and photocopying 01228 226420Product safety see trading standardsProperty contact your district councilPublic conveniences contact your district councilPublic rights of way 01228 226558Public transport 0871 2002233

R

Recycling contact your district councilGeneral information and advice 0845 0551118Email [email protected] waste recycling centres 01228 227644Household collections services contact your district councilRecycle points contact your district council(eg supermarkets, village halls, pubs etc)

Refuse and special collections contact your district council

Registration of births and deathsBarrow 01229 894510/894512Carlisle 01228 607433/607430Cockermouth/Maryport 01900 325961Kendal 01539 713566Millom 01229 772357Penrith 01768 242121Ulverston 01229 894171Whitehaven 01946 852691Wigton 01228 223447Workington 01900 325160

Residents parking permits contact your district councilRespite care see Adult Social Care and Children’s Services Residential homes see Cumbria Care and Adult Social CareRoad safety education/training 01768 812336For highways safety matters 0845 609 6609Road safety general 01228 221009Roads 0845 6096609Rural wheels 01228 226721

SSamaritans UK wide 08457 90 90 90Governor Support Team see Children’s Services

School Meals (free)Barrow 01229 407400Carlisle/Penrith 01228 226778Kendal 01539 713456Whitehaven/Workington 01946 506200

School places 01228 226930 / 226999 01228 221171 / 221198School transport – north 01228 226008To include Alston, Carlisle, Kirkby Stephen and Penrith

School transport – south 01228 226044To include Barrow, Kendal, Ulverston and Windermere School transport – west 01228 226045To include Aspatria, Cockermouth, Keswick, Millom and WhitehavenScouts Association 01768 862040Shopmobility contact your district councilSocial Services see Adult Social Care and Children’s Services South Cumbria Award Initiative 01539 742605South Lakeland District Council 01539 733333 Spirit of Youth in partnership with Young Cumbria 015395 36032Sport and recreation contact your district councilStreet cleaning contact your district councilStreet lighting 0845 609 6609Student support services 01228 226777Sure start 0845 712 5737Sustainability 01228 226314Swimming pools contact your district council

How to...Fit/CheCK A SMoKe AlARMCumbria Fire & Rescue Service carry out free home safety checks and will fit a smoke detector in your property completely free of charge. If you would like to arrange a check on your property contact their free telephone number 0800 3584777. Don’t forget to check your smoke alarm is working at least once per week, it takes less time than making a cup of tea and could save your life.



tTheatre by the lake 017687 74411Tourist information centres contact your district councilTown twinning contact your district councilTown council – County Association of Local CouncilsFor your parish council contact 01768 812141

trading standardsAnimal health licensing 01539 713137 Consumer advice 08454 040506(For other trading standard issues contact your local office)Headquarters 01539 713594Carlisle 01228 227447Cockermouth 01900 325980Kendal 01539 713577 Ulverston 01229 404040

Traveline (public transport) 0871 200 2233(Calls from landlines cost 10p per minute)Traffic lights 0845 6096609Tullie House 01228 534781

u United Utilities 0800 195 4141Unsafe goods see trading standards

VVOICES Project 01229 870150 Voluntary Action Cumbria 01768 242130

Council for Voluntary Service and Voluntary Centres Barrow 01229 823144Carlisle 01228 512513Eden 01768 242138 / 01768 352411South Lakes 01539 742627West Cumbria 01900 819191

Voting contact your district council

WWaste management 01228 227644 For household collection service enquiries please contact your district councilWebsite Cumbria County Council 01228 226325Wheels to Work 01946 820462

Whitehaven Harbour Youth Project 01946 690404 Wigton Youth Station 016973 44200 Windermere ferry enquiries 0845 6096609

YYMCA, Carlisle 01228 815412YWCA Cumbria Young Women’s Project 01228 525817

Prefer to write? With telephone systems and the convenience of emails it’s easy to forget that some people prefer to put things in writing. We’re happy to receive enquiries at:

Communications Department, Cumbria County Council, The Courts, Carlisle, Cumbria CA3 8NAor email: [email protected]

Young Carers Carlisle 01228 542156Eden 01768 890280Furness 01229 822822

Young Cumbria Allerdale 01900 325053Barrow 01229 836426Copeland 01946 820462Eden 01768 861669Egremont 01946 797537Keswick 017687 75085South Lakes 015395 36032Whitehaven 01946 65082Windermere 015394 42879

Young Farmers 01768 866550Youth forum contact your district council

Youth offending ServiceHeadquarters 01228 227179North office 01228 227090South office 01229 826080West office 01900 813531

Youthtastic, Workington 01900 842993

Youth Work development Co-ordinatorsAllerdale, Graham Bassett 01900 706052Barrow, Helen Bunting 01229 407952Carlisle, Joanne King 01228 226939Copeland, Paul McLoughlin 01946 506232Eden, Kath Calvert 01768 812071South Lakeland, Lynn Robinson 01529 713487



How to...APPlY FoR Student SuPPoRtTo enquire about applying for student maintenance loans and tuition fee loans for full-time and part-time Higher Education courses contact 01228 226774 or apply online at studentfinancedirect.co.uk

How to...RePoRt A StReet lAMPIf you have a fault with your streetlight, then Cumbria County Council can help you. Cumbria Highways is open 24 hours a day, 7 days a week – and you can report the fault online – cumbriahighways.org.uk, by phone – 0845 6096609 or by e-mail – [email protected]

A–ZGuide


Visit our talking website...Cumbria County Council’s website is speech enabled which means that you can now have the latest news and council information read aloud to you. It also has an excellent search facility, so you should be able to find what you need quickly.

Our website at cumbria.gov.uk now includes:

¸home Page From the home page you will be able to find: latest

news, quick links, YourCumbria online, what’s on, contact us, have your say and do it online.

¸Adult Social Care and health Social care services for adults including meals on

wheels, home care, residential homes, Cumbria Care and Supporting People. Request an assessment of social care needs by using the online referral facility.

¸Advice and Benefits Including advice from Trading Standards and

Freedom of Information. There’s also information about grants and funding.

¸Children’s Services A directorate that brings together the county

council’s responsibilities for education and social services for young people and their families.

¸Community and living Including Neighbourhood Forums, community

meetings and events and births, deaths, marriages and civil partnerships.

¸Council and democracy Including the structure of the council, how it works

and how it performs. Find out about your county councillor.

¸environment and Planning Including countryside and landscape, conservation

and waste and recycling. You can view, submit and comment on current planning applications.

¸Job opportunities All our current vacancies are available to view

online with the facility to apply online.

¸libraries and Archives Apply for your library membership online and view

the online interactive catalogue. Find out more about your family tree and the history of your town or village from the Archive Services.

¸transport and Roads Featuring the latest transport news, public

transport journey planner and link to the Highways Hotline where you can report a problem in your street or on the highway.

YourFeedback

1. how much do you agree or disagree with the following statements?

a. At 18p per copy per home YourCumbria represents good value for money.

Stronglyagree Agree Neither/NorDisagree Stronglydisagree

b. The information in YourCumbria is useful.

Stronglyagree Agree Neither/NorDisagree Stronglydisagree

2. how would you rate the different aspects of the magazine listed below:

a. A-Z service directory

Great Good OK Poor Verypoor

b. Events diary


c. Stories and articles


d. Writing style


e. Look and feel


3. have you ever visited the YourCumbria website yourcumbria.org.uk?

Yes No

4. Following feedback from Cumbrian residents the county council is considering changes to YourCumbria and generally to how we keep residents informed about what the council is doing for them. the questions below ask for you opinions of some of our ideas.

a. Increase the number of issues of YourCumbria to 6 a year.

Goodidea Badidea Noopinion

b. Increase the number of issues to 12 a year, but make the magazine significantly shorter as a result.


c. Include more about consultations and how you can have your say on council decisions that affect you.


5. how would you rate the Adult education Special sent last Autumn? this featured a directory of courses throughout the county.

Great Good OK Poor Verypoor Didn’treceive

6. how would you rate the ‘glovebox guide to winter driving’ sent with the Winter edition of YourCumbria?


7. how would you rate the ‘We’re ready, are you?’ guide to preparing for emergencies sent with the Winter edition of YourCumbria?


Your age?

Under 15

16-24

25-34

35-44

45-54

55-64

65-74

75+

Are you?

Male

Female

Which district?

Allerdale

Barrow

Eden

Carlisle

South Lakes

Copeland

YourCumbria readers’ survey

✃

Name: Telephone:

top publishing CLAIT e-citizenBiology Yoga T’ai Chi Beginners’

top publishing CLAIT e-citizenBiology Yoga T’ai Chi Beginners’

top publishing CLAIT e-citizenFrench Quilting Computing

Biology Yoga T’ai Chi Beginners’French Quilting Computing

Biology Yoga T’ai Chi Beginners’Knitting Navigation Guitar

French Quilting ComputingKnitting Navigation Guitar

French Quilting ComputingBelly dancing Latin EnglishLife painting Pilates Creative writing ECDL Maths

Life painting Pilates Creative writing ECDL Maths

Life painting Pilates Creative Web design Sign language

writing ECDL Maths Web design Sign language

writing ECDL Maths Sociology Japanese Roman

Web design Sign languageSociology Japanese Roman

Web design Sign languagehistory MeditationEmbroidery ReikiWoodwork Salsa Psychology

Latin Belly dancing Garden designRestoring antiques Japanese Desk-

Latin Belly dancing Garden designRestoring antiques Japanese Desk-

Latin Belly dancing Garden designtop publishing CLAIT e-citizen

Restoring antiques Japanese Desk-top publishing CLAIT e-citizen

Restoring antiques Japanese Desk-

Inside: Enrolment form Autumn 2008

Woodwork Salsa Psychology Family history Kayaking Family history Kayaking

Woodwork Salsa Psychology Family history Kayaking

Woodwork Salsa PsychologyPatchwork Family history Kayaking Patchwork Family history Kayaking Football refereeingChinese Quilting Spanish Aerobics Italian

Football refereeingChinese Quilting Spanish Aerobics Italian

Football refereeing

Family history Kayaking Patchwork Family history Kayaking Patchwork Family history Kayaking Football refereeing

Adult Education Specialvisit cumbriaadulteducation.org to search for courses throughout the year

v is i t cumbria.gov.uk for regular updates on the issues a f fect ing you

Your complete guide to courses in Cumbria 2008-2009

1 cover.indd 1

8/1/09 14:15:49

We’re ready, are you?Preparing for emergencies in Cumbria

999

Emergency Planning.indd 1

15/1/09 14:33:58

Return to: Freepost NWW 6059A, Cumbria County Council, The Communications Team, The Courts, Carlisle, CA3 8NA

What do you thinkof YourCumbria magazine?

It’s officially an award winning publication but we’re keen to know what you think of the magazine. In our last survey 83% agreed that the information in YourCumbria was useful and your feedback now means there are more articles in the magazine about our partners in health and the police.

Not only does your feedback help us to make improvements but you could also win yourself a luxury hamper courtesy of Made in Cumbria.

Simply complete the form opposite and return it to: Freepost NWW 6059ACumbria County CouncilThe Communications TeamThe CourtsCarlisleCA3 8NA The closing date for responses is 20 March 2009.


Blooming marvellous

Inside: Free A-Z guide to council services Summer 2008

A-Z of useful telephone numbersContact details for your councillorEvents diary

Inside:

cover.indd 1

15/1/09 15:28:56

top publishing CLAIT e-citizen

Biology Yoga T’ai Chi Beginners’



top publishing CLAIT e-citizenFrench Quilting Computing


French Quilting Computing

Biology Yoga T’ai Chi Beginners’Knitting Navigation Guitar

French Quilting Computing

Knitting Navigation Guitar

French Quilting ComputingBelly dancing Latin English

Life painting Pilates Creative

writing ECDL Maths

Life painting Pilates Creative

writing ECDL Maths

Life painting Pilates Creative Web design Sign language

writing ECDL Maths

Web design Sign language

writing ECDL Maths Sociology Japanese Roman

Web design Sign language

Sociology Japanese Roman

Web design Sign languagehistory Meditation

Embroidery Reiki

Woodwork Salsa Psychology

Latin Belly dancing Garden design


Latin Belly dancing Garden design


Latin Belly dancing Garden designtop publishing CLAIT e-citizen




Inside: Enrolment form

Autumn 2008


Family history Kayaking




Woodwork Salsa PsychologyPatchwork Family history Kayaking Patchwork Family history Kayaking Football refereeingChinese Quilting Spanish Aerobics Italian

Football refereeingChinese Quilting Spanish Aerobics Italian

Football refereeingPortuguese Sugar craft Family history Food

Chinese Quilting Spanish Aerobics Italian

Portuguese Sugar craft Family history Food

Chinese Quilting Spanish Aerobics Italian hygiene Navigation Spreadsheets Self-defence

Portuguese Sugar craft Family history Food

hygiene Navigation Spreadsheets Self-defence

Portuguese Sugar craft Family history Food Line dancing Plaster sculpture Pilates Sign

language Horse care Baby dance African

Line dancing Plaster sculpture Pilates Sign

language Horse care Baby dance African

Line dancing Plaster sculpture Pilates Sign

Adult Education Specialvisit cumbriaadulteducation.org to search for courses throughout the year


Your complete guide to courses in Cumbria 2008-2009


Making the local link

Your one stop shop for local services

Together we can

Celebrating our service users and employees

The clear plastic wrap used on this

issue of YourCumbria is biodegradable

Feeling

the crunch

Could Citizens Advice help you?

Winter 2008

“Helen helped us apply for funding to buy equipment and hire space to practise so that we didn’t

disturb our neighbours” The Relics from Barrow

“We’ve invested more than £1million on places to

go and things to do for young people”

Helen, youth work development co-ordinator

together we can build pride in Cumbriacumbria.gov.uk

happier_ext.indd 1 21/8/08 12:59:21

inside: free a-z guide to council services spring 2009 - cumbria · inside: free a-z guide to...

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