INSIDE THIS ISSUE My View 2

Operationally Speaking 2

The Bottom Line 3

Kentuckiana Chronicle 3

Insight Into Aaron’s 4

KY/IN Recap 4

CNY Crunch 5

ENY News 5

Northstar News 6

Empire State News 6

Boston Banter 7

Buffalo News 7

Maine Moose News 8

Rochester Recap 9

In This Corner 9

SNY News 10

Central MASS News 10

NH/ME News 11

Coastal Flow News 11

SEI/Aaron’s • A Faster Company Issue 178, August 2014

CONTACT US! Atlanta Store Support

3108 Piedmont Rd Ste 202 Atlanta, GA 30305

404-495-9707

Operational Support Office 100 Prestige Park Rd E. Hartford, CT 06108

860-290-6670 contactus@seiaarons.com

Free Lemonade at Lucky’s Lemonade Stands!

My View By Charles Smithgall Chairman and CEO

I just returned from Boliv-ia, a remote country in South America, the ma-jority of which is covered

by dense jungle. While there, I read the book “River of Doubt,” the story about Theodore Roosevelt descending an un-marked, unmapped river for 1,000 miles through the jungle of Brazil. In 1914, the river was filled with poisonous snakes, crocodiles, piranha (flesh-eating fish), and insects carrying malaria and other diseas-es. Roosevelt survived the trip, but, he returned to New York with malaria and

screen Panasonic and nobody had a mo-bile phone. In fact, pagers had not be-come main stream enough for us to carry them in our stores. Each store had one computer that needed to be shared as we entered information. Very few of our cus-tomers had cable television and cell phones, personal computers, and the in-ternet seemed more like science fiction than a few years away from being com-mon place. Again, change is inevitable. We can either adapt to it and look for opportunities to capitalize on it, or we can fight it, which is a waste of energy.

There are a couple things that I have not seen change over the twenty four years I have been in the industry. The vast ma-jority of associates still get up every morning with the desire to do a good job. I have a positive view of human nature. I believe that an overwhelming majority of people want to succeed and contribute positively to the team they work with. I also believe that most people want to help others. I know that was true of the associates I worked with in Baltimore on my first day, and I know it is true now. We are in the business of making dreams come true. Customers have not changed much over the last twenty four years. They are still credit and cash constrained and they still want and deserve to be

By Dave Edwards President and COO

Due to another successful Christmas in July promo-tion, SEI\Aaron’s was again able to grow during a time of the year where others in

our industry are struggling. The fourth quarter, the best leasing time of the year, is only a few short months away and we are implementing some new promotions to help us deliver merchandise in August and September.

There seem to be a lot of changes taking place all around us. Our franchisor has gone through massive changes in senior management over the past several years. The industry is changing as consumers are able to enter into the rent-to-own transac-tion over the internet or through tradition-al retailers offering the transaction as an alternative to credit. Consolidation has reduced the number of store fronts in our industry. Change is inevitable. It happens in every aspect of our lives. Just think of the technological advancements that have occurred over the past twenty four years. VCRs were one of our best sellers when I got into the business in 1990. Nineteen inch TVs were also popular. The biggest television we carried was a forty inch

Operationally Speaking

Issue 175, Page 2

injuries that eventually led to his demise at the rather young age of 60. Theodore Roo-sevelt was an amazing man; one that I ad-mire as much as any other man in history. He went on this dangerous trip after he had served two terms as President of the United States. He had nothing to prove to anyone except himself. He believed that true success and fulfillment came from living a strenuous life while attempting to accomplish great tasks that had over-whelming obstacles. He truly believed that there was nothing worthwhile accom-plished except through pain, dirt, sweat, and raw effort. Just think about obstacles

treated with a high level of respect. Most importantly, I know the values we have at SEI/Aaron’s are not going to change as we move forward.

Those values are:

1. A reputation for quality, integrity, and responsibility.

2. Treating our associates and customers as we would want to be treated.

3. Development of an outstanding lead-ership team.

4. Planned financial growth.

I still spend fifteen minutes with each new associate I meet as I travel stores talking about the values. I know that the moral compass that guides our decision making process will see us through good and bad times.

I am excited about our opportunity at SEI/Aaron’s. I believe we are going to have a positive end to 2014 and build momentum going into 2015. The fourth quarter is ap-proaching rapidly. Take advantage of eve-ry sales opportunity in August and Sep-tember and keep nonrenewals tight.

Until September, Make Each Minute Count.

facing us every single day in our SEI/Aaron’s stores. We have a difficult job, in fact, the most difficult and challenging that I know of in retailing. Every day, our store teams grind it out to gain customers and gap, serve our wonderful customers, and help them get to ownership. Each store basically, has the same challenges. Those that are successful overcome and fight through challenges constantly, never giv-ing up. There is no rest for the weary. If we want to succeed in our business, we need to come to work prepared to accept difficult challenges and keep on pushing until we are victorious.

Issue 178 Page 2

Issue 175, Page 3

Page 3 Issue 178

By Robert Barnes Director of Eastern Operations

Our focus on inventory depre-ciation is still a priority. In the last article, we demonstrated how you can immediately im-

pact your inventory depreciation percent-age by increasing your percent collected. This month let’s look at how the pricing and leasing of merchandise can affect your inventory depreciation. In the example below, we show the impact a 18 month or 12 month term can have on the deprecia-tion. As you can see, the cost of the TV is the same regardless of term you lease it on. The amount of revenue generated each month changes dramatically depending on

the term. Which would you rather have, $99.99 per month or $164.99 per month? This example looks at the pricing on a new piece of merchandise. Another part of the pricing decisions we make have to do with pre-leased merchandise. The cost we pay for a piece of merchandise each month is the same regardless of its condition. So, how do we generate more money from pre-leased product? The answer is how we treat that product. When we transport merchandise to and from customers’ homes, is it wrapped and strapped to prevent damage? Do we train our associates how to correctly move the merchandise in and out of homes to prevent damage? Do we clean,

Lease A Lease B Lease C

TV Cost $862 $862 $862

Deprec. Cost $35.92 $35.92 $35.92

Lease Rate $99.99 $124.99 $164.99

ASP $9.99 $12.49 $16.49

Total Rev $109.98 $137.48 $181.48

Term Mos. 24 18 12

Effective Deprecation % 32.7% 26.1% 19.8%

and quality assure our merchandise to the best possible condition before placing it on our showroom floors and make a pric-ing decision? If you can answer yes to all of these questions you should be generat-ing the maximum revenue from our pre-leased merchandise. Pricing and terming our merchandise better will improve our inventory depreciation, although not as quickly as improving percent collected. If you make good pricing and terming deci-sions, each one will begin to improve your inventory depreciation, and you can make small incremental improvement each month.

The Bottom Line

Kentuckiana Chronicle By Zack Noorani District Manager

Time flies when you are having fun! And with a successful Christmas in

July behind us we’ve now got some work that needs to get done. We’ve got our August customer and agreement delivery goals and we are planning to beat and better them! It’s going take a team effort and I’m confident in our ability to do what SEI/Aaron’s does best...Flow deals! Congratulations to F1175 New Albany, IN for achieving Store of the Month and also winning

our district contest for the Christmas in July event. David Gomes along with Robert Blake, Keysha Maniloff, Jessica Densford, Corey Minton, Ky-ron Collier and Matt Wallace did an outstanding job. I want to congratulate F315 Broadway on working hard to wrestle back our CAM cup from F1175 by having the best nons close in our district. Brad Griffith, Demetrius Dow-dell, Jimmie Heath (now with F095) and Billie Payne worked really hard to achieve this win. Smart money is on them to be store of the month in Au-gust 2014!

Pictured above is Brittany Pitteard in F315 manning the Lucky’s Lemonade stand!

Issue 178 Page 4

KY/IN Recap By Charlie Brown General Manager F071

Everyone was rockin' and rollin' for our Christmas in July this year. We built a lot of team excitement and our stores and associates were

pumped!

Great job to David Lewis and the F046 team for a clean sweep on Store of the Month, Sales and Nons Team of the Month. They collected 98% and flowed 81 new customer deliveries.

Keep up the great work into August!

Insight Into Aaron’s By Nick Serafini GM F235 E. Hartford, CT

While most are dreaming of success, winners wake up and work hard to achieve it!

My favorite part about com-ing to work every day is that I get to express my competitive nature. SEI/Aaron’s is a highly competitive company that has a promote-from-within culture based on great performances. Whether it be working hard to get a front bucket be-low 3.9% or flowing a massive amount of deals (like we did this month with Christ-mas in July), we are always competing to deliver the best results.

This month we saw F243 Bridgeport pro-duce some excellent results on both sides of the business. F243, led by GM David Zarnowski, won both CT Store of the Month honors as well as the CT nons tro-phy for the second consecutive month! F243's nons team is led by CAM Clayton Banks, CAA Ethan Simmel and CAA Va-nesa Saez! This crew collected 97.72% of revenue and finished with an excellent 1.24 write off percentage. New sales manag-er Jose Rodriguez Jr. and the veteran Rosemary Abraham led the sales team

which grew 22 customers and finished up $2,100 in GAP! Making all these great deliveries happen were PTs Jean Matias, Jose Luis Ortiz and Juan Mar-tinez! Great job, Bridgeport!

On the sales side of things, team F215 led by GM Manny Correia, Sales Man-ager Brenda Melendez and CSRs Hector Torres and Madeline Figueroa won the CT Sales Cup! Not only did they win the sales cup, they also won a great

lunch with DM Marc Debroisse for pro-ducing the most GAP Gain through Christmas in July!

Pictured below is the F243 Bridgeport team enjoying their Store of the Month Dinner. From left to right around table are: Carlos Martinez, Vanesa Saez, Dave Edwards, Ethan Simmel, David Zar-nowski, Marc Debroisse, Clayton Banks, Jose Rodriguez Jr. and Rosemary Abra-ham. 

Pictured from left to right from F046 are: Chuck White, Mark Tamburo and David Stone.

ENY News By Brett Pronti District Manager

All I can say is WOW! What a great Christ-mas in July promo-tion! ENY ended up

growing 49 customers for the month of July and gained over $7,800 in GAP! I would like to congratulate the team in F586 Utica, NY for be-ing ENY's top sales store for the

Page 5 Issue 178

By Rick Gates District Manager

Another Christmas in July is in the books. It was an exciting time in

the North Pole where so many great prizes were given away. I would like to congratulate Zack Noorani and his Kentucky crew by flowing the most dollars written per store during the week.

F804 Fulton’s SM Craig Trude has captured his second straight SM of the Month title in just his second month! Craig’s sidekick CSR Amy Kush has also captured her second straight CSR of the Month title in dominating fashion. Together they flowed 9% new customer deliveries,

Pictured above is the CNY Crunch District’s Sales Manager of the Month, Craig Trude and CSR of the Month. Amy Kush. Both work in F804 Fulton, NY! What a team!

month of July! They ended the month up 26 customers and 144.77% GAP!

ENY's top nonrenewal store has to go to the nons team at F480 Ticonderoga, NY. F480 ended the month by collect-ing 96.5% revenue, and their write offs were -.63% for the month!

Traditionally, August has always been a tougher month to flow deals than July, but everyone in ENY is bringing the momentum from July into August and

CNY Crunch almost 24% agreement deliveries dur-ing the month of July. F493 Water-town CAM Brad Halladay is no stranger to winning CAM of the Month. Brad has some work to do to catch F522 Auburn CAM Jeff Thomp-son for the annual title, however; he has been known to go on some streaks in the past. Brad and his team collected 94.56% of their revenue, while keeping write-off dollars to 1.61%. F493 Watertown SM Pearl Backes flowed the most agreements in all of SEI/Aaron’s last month. This performance, in addition to Brad’s performance put Watertown back on top for Store of the Month honors. Good job to GM Jason Lane and the rest of his team!

we are all focused on flowing like mani-acs! Let's all have a great August!

Pictured below left is F480 Ticonder-oga’s Nons Team: Cliff Woods (MT) and Teresa Jackson (CAM) “showing us the money!”

Pictured below right: The Sales Team in F586 Utica ready to start the day and flow like maniacs: Angel Byars (CSR) and Carlos Torres (SM).

Issue 175, Page 6

By Tennille McGregor GM F481 Burlington, VT

I would first like to recog-nize the outstanding per-formers for July 2014. F601 Barre, VT aka

"The Fancy" closed out July up $1,849 in GAP, with a gain of six customers. F601 closed their front bucket at 21 customers 2.3% Great job! F481 Burlington, VT aka "The Flowing Dutchmen" gained $1,784 in GAP with 94.60% collected and closed out the middle bucket at 14 cus-tomers at 1.5% Congratulations to these two ships for a job well done! Sailing in to take the Store of the Month is F759 Platts-burg aka "The Ironsides.” F759 grew 16 customers, closed nons at 30.3% and kept charge offs at .82%. Congratula-

Empire State News

Issue 178 Page 6

Northstar News

Pictured above: F480 GM Dennis Piper poses with first round PT Win-ner Jason Evens. Nicely done!

tions, Ironsides! Each month here in our district we honor an associate who ex-cels and we award him/her with the Shipmate of the Month Award. For the month of July we honor Ethan Shaw from F936 St Albans. Congratulations on a job well done, Ethan! As you are reading this newsletter, parents and chil-dren across the country will be prepar-ing for the new school year. As a parent myself I know how important it is to have your child prepared for their educa-tion! What a great time to give back to your customers by having a Back Pack Giveaway! We here at F481 are filling two backpacks with school supplies and a laptop/tablet. Our customers are en-tering to win all month with the drawing to be held August 23rd. We

are definitely creating some excitement with this promotion and look forward to drawing day!

By David Phillips Regional Manager

As you read this we will be almost through the month of August. With September 1st comes the best 4 months of the year to add on both

new customers and additional agreements to existing customers. Between the weath-er changing, school starting back up, and the holiday season we all need to be ready to FLOW! When I started in the industry a short 20 years ago (September 15, 1994) somebody told me that the point of any business it to move forward from last year. As long as you are doing that the business will succeed. This is 100% aligned with our push for these next months to BEAT last year’s delivery numbers. The GM as well as the Sales Teams have big incentives to beat last year’s numbers by just 1 New Customer and 1 Agreement. Not a 10% increase. Not by 10 New Customers. The challenge is to beat it by 1. If you do not have a Store Performance Report as your GM, DM, or even me so everyone knows the target. If we can help you hit that target let us know. Good luck!

More Lucky Lemonade Stands!

Issue 175, Page 7

Buffalo News

Page 7 Issue 178

Boston Banter By Tim Gierszewksi District Manager

Wow! Is it August already? This summer is flying by. The NFL preseason has be-gun and our Buffalo Bills are unlikely to give the dominat-

ing Pats a run for their money winning the AFC East title this year. Some people call Bills fans optimistic or delusional, I call it loyalty and passion to keep tradi-tions alive. I don’t know which of those two I am, but I think the Bills will domi-nate the AFC East and make it to the NFL playoffs for the first time since 1999. This year has been a struggle to grow lease potential and customer's at SEI/Aaron's. The passion of being the best in the world at flowing lease agreements is still alive. I live it everyday, and believe we are better than the results produced the first half of 2014. Every store that is down on the year must act now and make it happen each day for the remainder of 2014. One store that believes in being the

best in the world at flowing agreements is F057 Grant Street in Buffalo NY. This is their fourth consecutive top gun sales tro-phy in a row! SM Mildred Vazquez, CSR Evelynn Gonzalez, and GM Marcus Ban-dalan has F057 in position to be the largest store in Buffalo creeping up on F834 at 1,000 customers. Top gun CAM goes to Jasen Erick in F775 Jamestown, NY. He is no stranger to the trophy and has been chomping at the bit ever since he lost it earlier in the year. Store of the Month goes to GM Chris Busch F775. He has gained the first two months in posi-tion. Fantastic job, Chris and team! Before you know it fall will be here. Take time to appreciate everything you have and be grateful towards customers. They are the reason we're able to do what we do and work for such a great company.

Pictured below: Congrats to Steve Moreson, the Lead PT in F834 Broad-way! He was the winner of the Buffalo PT rodeo! Hope to see you get through the next round!

By Lisa Smith GM F723 Taunton, MA

Hard to believe that we are already in August! Where do the days go? Congratu-lations to our recently pro-moted Sales Manager, Je-

sus Chinea, in Taunton F723 for being crowned the Flowmaster of our Christmas in July promotion. Congratulations also go out to F1096’s Joe Blake and Team Dor-chester. Led by Sales Manager Cheline Garcia, F1096 captured the Sales trophy by gaining nine customers and $4,300 in GAP. Not to be forgotten, Bryan Hiden-felter and the nons team in F974 Hyan-nis, led by the CAM Deron Jackson, closed nons at 35.1%. Let's not forget to welcome our new associates: Henry Del Christo CST in F223, Brian Varatta MT in F723, and Tanya Joseph CSR in F1093.

Pictured above: Congratulations to F974’s Deron Jackson and mother Mercy Mtoko on the birth of his daughter, Naimi Mtoko Jackson. She was born June 8th and weighed 7 lbs 5 ounces and was 20” long.

Issue 171, Page 8 Issue 175, Page 8

Maine Moose News

Issue 178 Page 8

By Eric Pacheco District Manager

Another successful Christ-mas in July has come and gone. One team stood above the rest. F582 Waterville,

Maine flowed 118 agreements that week, which is a new record for the store. Year in and year out Team Waterville is either #1, or very close to it, (in all of SEI/Aaron's) in agreements and GAP flowed during Christmas in July. It's no wonder that hav-

ing a great week like that would help them win the district Store of the Month trophy. It goes to show that when you put your 100% effort into hitting a specific goal, it can be achieved...even during the "so called" tough times. It was a great team effort. Great job to GM Phil Harding, SM Chris "Flowmaster" Rivera and the entire Waterville Team on another awesome XMAS in July!

Recently, all Maine Moose PTs got togeth-er for the annual PT Rodeo.

Franchise Consultants Art Troisi and Mike Haskell did a great job and it was a fun day for all. I would like to give a big con-gratulations to PT Tristan Fowler from Augusta, Maine. Tristan is our 2014 Maine Moose PT Rodeo Champ!

Good luck in the next round.

Let’s have fun and keep the flowing going in the Maine Moose District!

Pictured at left is the Maine Dis-trict First Round PT Rodeo Win-ner, Tristan Fowler, from F1269 Augusta, ME! Nicely done, Tris-tan!. Wishing you success in the next round. Pictured below are the PTs at the Maine PT Rodeo. From left to right are: Eric Pacheco, Dennis Curtis, Gene Alberts, Jon Addi-son, Mike Bean, Brian Thomp-son, Nick Emerson, Mike Hews, Mark Kidwell, James Libby, Hor-ace Crawford, Jeff Fulcher, Shawn Boutilier and Mike Haskell. Kneeling is champ Tristan Fowler.

Rochester Recap

Issue 175, Page 9

Page 9 Issue 178

By John Saladin District Manager

The customer experience. Eve-ry customer in front of you or on the phone is to be greeted with a warm welcome and a

smile on your face and a sincere thank you when the transaction is completed.

Taking payments in F116 Springfield on the 1st of the month is intense! Those of you who have spent some time there on the 1st understand the intensity. You have to make sure you give every customer the same experience, even though it can be overwhelming at times. Sincere apprecia-tion for doing business, asking if you can help them with anything else, along with

In This Corner thanking them for their timely payments are all very important. And you have to do this over and over and over again. We are human and the process can be-come monotonous but we are providing a service. The same PLEASANT experi-ence for every customer. Even when it is 7 o'clock and you are tired and want to go home. When the customer calls, I expect the same energy and enthusiasm as if they were the first customer of the day. It makes a difference. I promise you! Congratulations to some associ-ates recently promoted in Western Mass: Mike Suprenant CAM F328 Springfield #2, Alexis Ramirez CAM F468 Fitchburg, MA, Felicia Laboy SM

F468 Fitchburg, MA, Tommy Lamutte CAM F173 Holyoke, and last, but not least, Adam Guertin CAM Framingham (Good luck in your new district). Hard work, effort, energy and results all pay-off. Good luck in August, everyone! Fight on!

Pictured below are the PTs that attended the Rodeo in East Hartford, CT. Con-gratulations to Lee Farmer on taking the honors during the first round. Good luck in the next round! From left to right are: Kelvin Suarez, Matt Pupka, Anthony Corteau, Luis Padilla, Juan Torres, Anthony Courteau, Lee Farmer, Sean Skidmore, and Mike Haskell.

By Josh Nichter GM F042 Niagara Falls, NY With Christmas in July in our rear view mirrors and the start of the third quarter un-der way, its now time to do

all we can to retain what was gained! Even though the hula skirts and beach balls have been packed away, who says we still can't

have fun in our stores while flowing a massive amount of deals? Holding your associates accountable for their daily goals, always challenging them to do bet-ter everyday and a fun work environment while celebrating victories is the recipe for success. A quote from Henry Ford I often find myself thinking as I turn the key to open my store each morning is

“Whether you think you can, or you think you can't—you're right.” And if you think about it, he’s right! I'd like to congratulate Jamie Kremer and her team at F302 for their victory in July. Not only did they flow 104 new customers, but the team gained 24 customers and $3,120 in GAP! Awesome job!

SNY Round Up

Issue 175, Page 10

Issue 178 Page 10

Central MASS News

By Mike Balch GM F1305 Sayre, PA

Ahhh…lemonade! A cool and refreshing drink! I hope everyone is enjoying serving our customers.

They deserve it! Christmas in July has come and gone and at this point our chil-dren are preparing to go back to school. Folks, we also have an assignment. We need to FLOW LIKE MANIACS! The chal-lenge has been issued, goals have been set. Let's do this! "Don't wish it were easier, wish you were better!" as Jim Rohn has said.

Now for some notables: Tony Colliti and his team in F362 collected 97% to lead our

By Josh Connor GM F262 Lawrence, MA

July came and went with some serious intensity! With another successful X-mas in July under our belts a clear winner was

defined for the month. F825 Woonsocket led by GM Scott MacLaughlin finished out the month up 14 customers and $983 in GAP. Jamie Bouvier (SM) finished the month strong with a total of 81 new cus-tomer deliveries and 150 agreements.

With July in the books the CMASS team got together to take a look at perfor-mance during our monthly P&L meeting. With such a great event behind us we focused a lot on what we could do to keep the momentum going in our stores. I'll ask you the same question. How can we keep the energy alive on our show-room floors day in and day out to per-form and win on a daily basis? In what ways can you think out of the box to con-tinue to drive your business on a daily basis? Revert to our second value and the answers are simple. Create an environ-ment you enjoy, have fun, and always

guide your customers through the FLOW process exactly how you would want to be treated.

As we close the month out we are com-mitted, as a team, to take a look at our stores environments and make them continue to be alive, inviting and fun! We have refocused towards our flow process and committed to fine tuning our stores so our customers can enjoy themselves fully in our stores. Lastly, we

district, and placed 6th in the SEI/Aaron’s store rankings. Nice job, Tony! A couple got away, but with nons in line, I am sure F362 will follow with an even stronger month. Todd Vanduzer (he used to work for in F1305) is settling in as GM of F1243 Middletown and having a blast! We wish Todd and his team success! F1305 gained 15, and is pushing hard to-wards 700 customers and profitability. “The most unprofitable item ever manu-factured is an excuse." -John Mason.

Pictured at left: Congratulations to Stefan Geiger from F362 Elmira, NY for winning the PT Rodeo in New-ark, NY!

want to continue to think outside of the box to overcome any and all barriers to assist in customer deliveries and the enhancement of our stores experience.

Pictured below: Natacha Oliveras and Joan Rodrigues are ready to sell some icy cold lemonade in F1267 Willimantic! Great stand, ladies!

Issue 175, Page 11

Page 11 Issue 178

NH/ME News

Coastal Flow News

By Rob Lospennato GM F1214 Sanford, ME

I am so unbelievably pleased to be writing this article. Last month was my first month as a GM of F1214 Sanford, Maine and

what a great month it was! We had the Christmas in July promotion, which was a huge boost for the store. My Sales team of Lisa Margolias and Sonya Soucy rose to the occasion. They were able to out pro-duce last years output and kept a positive attitude throughout the whole promotion. I am also extremely luck to have inherited an amazing Nons team with last year’s CAM of the Year Jason Lee and his part-ner in crime Brett Castner. They were number one in the Best of the Best for nons the last two months! With a perfor-mance like that, they were a lock to take

Above: congratulations to the NH PT Rodeo winner Josh Fortier from F624 Belmont.

By Jeremy Doria District Manager

Here is another addition of the Coastal Flow News. The “Dog Days” of sum-mer are here and the per-

formances are heating up as well as squeezing lemons to make lemonade in the Coastal Flow District. The Top Gun CAM for July went to a perennial top performer in F214's Mike Furtado and his nons team. This is their third title in a row! The Top Gun Sales Manager went to F326's DJ Encarnacion. She led the district flowing $18,434 in potential lease income. It is the third title in row for DJ and Lymarie. The Store of the Month goes to (for the second time in a row) F214 New Bedford. Congratula-tions to GM Dave Deluca, CAM Mike Furtado, CAA Chris Perez, MIT Matt Cardi, CSR Neily Ramos, CSR Wil-dana Cruz, PT Chino Casanas and PT Pedro Lopez. Lastly, for the summer months we are focused on customer appreciation as a team. Asking 3 ques-

tions of our customers at all contacts. Are you satisfied with the product you are leasing? Are we treating you well? If so, send someone our way to be a customer. You are pre approved for another item, what can we get you today? And of course thanking them for their business.

That's all the news fit to print today. Until next month, have fun in the sun and keep on the lookout for the Coastal Flow District.

home the nons title for NH also. Lastly, this store would not be complete without my rock, Jody Gomes. He is our lead PT and an amazing individual. Jody makes magic happen in the QAC area, and is like a surgeon on deliveries I have an out-standing team and look forward to many more store of the month titles. Congrats also go out to the sales team in F1274(Concord) who led by Justin Fostier (SM), and Amanda Cleveland (CSR) took home anoth-er sales title. Great Job!

Pictured at right is Jason Lee, CAM in F1214 Sanford, ME.

Picture below left is Chris Perez in F214 New Bedford. Below right are Greg Negron, Paul Yankee, Lisandra Cabrera and Terence Bain in F249.

100 Prestige Park Rd E. Hartford, CT 06108

Name: Mark Tamburo Store: F046 Position: Customer Accounts Manager Years of Service: Over 3 years Family: Two beautiful daughters, 5 and 8 years old. What Mark Likes about Working for SEI/Aaron’s: I enjoy the challenges I am presented with daily in renewals. I strive to assist to get our customers to ownership. Along with the CAA, Kevin Pride, we have achieved this goal successfully over the past year. I like most being a leader, coach, and support system for team in F046 so that we may provide the best customer experience possible. Quote from District Manager, Joey Jacola: Mark is one of the MVPs of the Kentucky district. He is always at the top of the nons rankings. Mark is as competitive as they come, and that drives he and his team to outstanding results month after month. F046 is the top performing store in the district this year and Mark has been a major contributor to that success. Mark was CAM of the Year last year and I have little doubt Mark will reign again as top CAM.

Mark Tamburo

The associate spotlight is given to an outstanding associate that represents the SEI/Aaron’s values and deserves to be recognized for their contribu-tion to the organization!

Associate Spotlight