Bank Innovation, a two-day event hosted in San Jose, California, is dedicated to inspiring innovators and

executives within global banks and fintechs to think beyond current boundaries—to embrace new technologies

and strategies to better position their products and brands for success.

This year’s 6th annual event took place March 6 – 7 and featured chats, panels, and presentations from some of

the most forward-thinking minds in the industry, covering the need for enhanced client experience, competitive

differentiation, and operational efficiency through digital innovation. The conference also featured demos from

select startups looking to disrupt the financial services industry.

While fintechs have been successful in “unbundling” the bank, not a single fintech has reached an

Uber-level scale. At SapientRazorfish, we believe the “Uber” moment is yet to come—and banks are

poised to win.

We do not want to become a bank. The only people who want to be banks were never bankers.”

–Kahina Van Dyke Global Director of Commerce & Payment Partnerships

Facebook, @kahinavandyke

There is an Uber of financial services—it’s

Capital One, and they’ve been around (for some

time).” –Daniel Kimerling

Head of API Banking and Platform Silicon Valley Bank

“Banks are slowly but surely becoming digital companies…

We don’t let fintech dictate our strategy.”

–Adam Carson Head of Digital Partnerships

Chase

Fintechs have gone from competing with banks, to partnering, to powering.”

–Adam CarsonHead of Digital Partnerships

Chase

“Let’s think about humans interacting with humans.”

–Marie FloydSenior Vice President, Head of Digital Customer Experience

Wells Fargo

“The only thing that's changing faster than technology is consumer expectation.”

–Jeff YabukiCEO

Fiserve, @jeffyabuki

“Money is very emotional.”–Brian Ascher@VCsurferDAD

“In any mobile experience, consumers expect personalization and rewards.”

–EJ AchnterHead of Digital Banking - Strategy, Platforms, Innovation, and Partnerships

Bank of America

Banks are working with fintechs by buying, investing,

licensing, or building in-house solutions. The best option is

often a mixed approach. We recommend understanding your

customer’s pain points, internal needs, and developing a

digital strategy before engaging fintechs.

BUY? BUILD? OR PARTNER?

Shifting customer expectations are forcing banks to innovate

in digital experiences. Through experience design, strategy,

and technology implementation, SapientRazorfish takes a

radically customer-centric approach to helping banks keep up

with evolving technologies and needs.

CUSTOMER EXPERIENCE

“I dream of a future where you can send money to anyone in the world safely, securely, and instantly.”

–Kahina Van DykeGlobal Director of Commerce & Payment Partnerships

Facebook, @kahinavandyke

“Success in payments comes not from being top of mind, but out of mind.”

–Michael PanzarellaSVP Product

Green Dot Corporation

“KPIs for digital payment experience should be rooted in what matters to customers, not just clicks or latency.”

–Marie Floyd Senior Vice Presidentand Head of Digital Customer Experience

Wells Fargo

The connected, mobile, and always-on consumer is having a

profound impact on the payments ecosystem. Conversational

commerce, the blockchain, and new regulations are bringing

new opportunities for banks to improve the payments

experience.

PAYMENTS

To help us lead our banking clients to what’s next, SapientRazorfish attended Bank Innovation 2017 to bring you highlights related to the industry at large, AI, open banking, and next-gen customer experiences. Highlighted here are top tweets, quotes, and news covering different perspectives from the event.

BANKING IS IN

“We are still yet to see an Uber or

WhatsApp or Facebook of the

Fintech industry.”

–Ruth PolachekCEO & Co-founder

FinCheck

“America is too diverse for one banking technology experience to fit all needs.”

–Jeff YabukiCEO

Fiserve, @jeffyabuki

“IBM Watson: it’s not a kid anymore. It’s a full grown millennial that thinks it knows everything.”

– Avin ArumuganSVP, Internet of Things (IoT)

Visa

We’re only at the beginning, but artificial and decision

intelligence will fundamentally change customer experience

and operations, improving security, efficiency, and of course

relationships.

ARTIFICIAL INTELLIGENCE“You know the scene has changed when @IBMWatson is a bigger buzzword than #Blockchain.”

–Jane BarrattFounder & CEO

Goldbean, @Jane_Barratt“The future is conversational

commerce.”–Fazir Ali

SVP, Digital Strategy & InnovationKeyBank, @ThatDudeF

Open banking initiatives are driven by new technologies like blockchain, new regulations like PSD2 in Europe,

and industry adoption of APIs. These factors will bring more innovation, competition, diversity of supply, and the

inclusion of the underbanked.

Rebuilding financial systems with a new ‘lego’

isn’t going to happen overnight. We need to

experiment a lot.”–Marco Bosma

SVP Fintech & Innovation Rabobank

“We’re moving into a world of functional APIs where you can do things—move money, open

an account, issue cards.”–Adam Carson

Head of Digital PartnershipsChase

OPEN BANKING, APIs, and BLOCKCHAIN

If blockchain can reduce cost, it

may expand access to the 27% of

Americans that must use

alternative financial services.”

–Asad RamzanaliSenior Manager, Financial Solutions Lab

Center for Financial Services Innovation @asad09

Would you like to learn more about the insights and discussions from Bank Innovation 2017, or SapientRazorfish’s transformation

solutions for banksfacing customer-driven disruption? Contact us today.