installation and on-site services
TRANSCRIPT
Sales: 0800 978 8988
Service: 0845 519 3611
We offer a comprehensive range of
on-site services associated with power
protection, energy management and
cooling, from delivery to decommissioning
- and a whole lot in between.
We are a third-party provider of
maintenance management plans, structured
according to the level of criticality your
business requires (or your client’s business
if you’re an energy installer).
Contents- Delivery
- Installation
- Commissioning
- Maintenance
- Upgrade
- Repair
- Decommissioning
- Preventative Maintenance
- Emergency Call Out Plans
- Fixed Cost Maintenance Pricing
- Battery Maintenance
- BACS Battery Monitoring
- Diverse Field Estate Management
- Remote Monitoring
- Crash Kits Onsite
- Remote Fault Logging System
- Call Centre Fault Call Logging
- Progress Updates
- Online Portal for Maintenance
We support different classes
of maintenance plan and this can also
include bespoke packages and individual
payment schedules designed to suit
specific requirements that fall outside
of the standard offering.
We work hard to get it right – from the
initial relationship and understanding
your needs to the actual work itself.
We are a company you can trust, an
experienced supplier who doesn’t charge
the earth and offers real value for money.
This brochure outlines our on-site services
and maintenance management plans.
Installation andOn-site Services
If you’d like further information,please get in touch:
WE POWER IT
Visit us at: www.criticalpowersupplies.co.uk
Complete solutions for: IT Industrial MOD Marine Retail Telecom Health
DeliveryWe supply a range of products – from power cables to 800kVA UPS
(uninterruptible power supply). Our customers rely on our fast order and
delivery service. We offer several delivery options for online orders, from
2-3 business days to same day delivery during the hours of 6am to 9pm,
plus Saturday mornings and up to 4am on Sunday morning.
Our most popular items are ex-stock, including out-of-the-box UPS up
to 3kVA. We also supply and deliver a range of products up to 800kVA
UPS and generators. Products can be easily ordered online, over the phone
and delivered quickly.
Delivery of large-scale equipment (such as UPS and generators) demands
care, attention and skill. Such items may be robust but they require careful
handling and transportation to ensure they arrive on-site, in perfect
condition and at the right time. Our experience and logistics ensure all
such units arrive as expected.
Delivery Options for larger items:
Standard Boxed: kerb-side delivery to your door using a standard courier
service. Single boxes are classed as within a one person-lift limit.
Standard Palletised: as above but with multiple boxes secured to Euro
Pallets (possibly banded and shrink-wrapped). The delivery vehicle may
be larger and you may be required to provide off-loading facilities (fork lift)
to remove the pallets from the vehicle unless a vehicle with a tail-lift is
available or requested in advance.
Delivery, Siting and Positioning: this is a premium service whereby the
Critical Power Supplies logistics team deliver the goods to your chosen
delivery point. Pallets and packaging can be removed and recycled as
part of this service.
InstallationThe way equipment is installed has a huge bearing on its reliability,
operation, how long it will last, lifetime costs and its impact on
upstream equipment.
Whether it’s low-voltage switchgear or output UPS and metering, we have
the knowledge, expertise and accreditation to get it right so that your
power protection installation will offer the highest levels of availability
(appropriate to your application), reliability and optimised performance.
We will also ensure the electrical installation follows recognised (and
applicable) standards and procedures, that it conforms to regulations
and that its impact on downstream equipment is minimised.
All of our installations receive a certification of works and date carried
out report, clients also receive a comprehensive installation drawing and
relevant manuals in hard and soft copy.
CommissioningCommissioning is a specialist
service that ensures newly installed
equipment is powered up and operating
correctly, as it should, and to the
manufacturer’s exact specifications.
Most power protection manufacturers
insist that only their service engineers
(or approved service partners like us)
provide this service in order to guard
against warranty infringements. It also
has to be done by a qualified electrical
contractor in order to meet regulations.
Within our commissioning service,
our engineers inspect the equipment
(and all accessories supplied);
install and connect the battery set
(if applicable); safety check; configure
and set up the UPS (in accordance
with the manufacturer’s specifications
and client’s exact requirements);
test any bypass equipment; perform
UPS discharge test (if applicable);
offer onsite training and handover
to the client.
MaintenanceWe offer managed maintenance plans
for a wide variety of requirements,
which are tailored to meet criticality
demands at three levels (see page 3
for more details). We can also work
within a bespoke structured package
for customers whose needs
fall outside of these specifications.
UpgradeUpgrading equipment can seem a difficult task, unless you have
the right support from an impartial expert – and acquiring that
knowledge can be expensive!
Whether it’s a full or partial UPS upgrade, in-warranty or out-of-warranty,
we can offer totally impartial advice and recommend the right products to
meet your requirements. We can do this because we are manufacturer-
independent and accredited to supply and support products and equipment
from many of the leading providers in the market today.
Our dedicated upgrade service means you only have to deal with one
supplier for all your needs. We will work with you to fully understand
your aims and suggest products and solutions to fit. This saves you
time that you would otherwise spend scouting round all the different
manufacturers yourself.
Once you are happy to go ahead, we can supply, install and commission
the products alongside tailoring ongoing plans (warranty, maintenance
and service) that will ensure your upgrade returns the value you expect.
RepairSometimes things are not worth repairing, but sometimes they are. The
problem is, you need to know this before you rip out and replace existing
equipment or before you suffer hours of downtime and spend money on
expensive reparations.
At Critical Power Supplies, our repair service ensures you suffer only minimal
downtime (or none at all) when something breaks down. Depending upon
the topology of your installation (whether you have built-in redundancy or a
bypass), we can remove the broken down equipment from site, take it to our
UK centre where we diagnose the problem and give you all the information
you need to decide whether it will be worth repairing or not. We can then
arrange for the repair to be carried out and the equipment be delivered back
to site, tested and commissioned.
DecommissioningEverything reaches the end of its
working life at some point but you
want to be sure that when it does,
its removal does not cause problems
for you – or the environment.
Whether it’s reached the end of its
working life or it is part of a facility-
wide decommissioning project,
decommissioning requires time and
expertise from specialists who
understand how to decommission
equipment so that it does not cause
problems for people, other equipment
onsite or elsewhere.
There are many regulations to follow
in terms of dismantling, disposing of
and recycling electrical equipment
and they must be followed stringently.
We are accredited, approved and
certified to decommission electrical
equipment and we offer this as a
service associated with power
protection, energy management
and cooling systems. We project
manage the process and help you
to liquidate assets (if applicable)
against the cost of new equipment
or to offset the cost of your
demolition / decommission.
Complete solutions for: IT Industrial MOD Marine Retail Telecom Health
Maintenance should be routine and regular. Its purpose is to keep
equipment in the best possible condition, prolong its working life (to
achieve maximum payback) and prevent problems before they result in
a complete breakdown. Regular maintenance will also avoid unnecessary
downtime and save time and costs.
Critical power protection systems contain consumable parts such as
batteries, fans, filters, capacitors and so on, that will wear out over time
and will need to be replaced. Higher level maintenance plans can cover
this so that customers do not have to worry about scheduling checks or
sourcing spares last minute.
The Key to Maintenance –make it routine and regular
On-site services and maintenance are what we specialise in – from a single
repair to 24/7 third-party management of the support contract you have
with manufacturers and suppliers.
There are two types of Service and Maintenance cover in the critical power
business: proactive (preventative maintenance) and reactive (emergency
call out). We can provide a managed service for both.
Every customer of
Critical Power Supplies
has access to our 24/7
telephone support
hotline – for the lifetime
of the product/s
you purchase from
us, irrespective of
the length of the
manufacturer’s warranty.
Maintenance Visits
Response to site
24/7 Technical Support Line
Online contract information
Labour included
Parts included
24/7 remote monitoring
Monthly Reporting
of alarms / call status
Preferential parts and
battery pricing
Standard
Annual PM during hours
2 working day response to site
4
4
8
8
8
8
8
Standard Plus
Annual PM outside hours
8 working hours
4
4
4
4
4
8
8
Standard Plus Premier
Annual PM any time
Same day response to site
4
4
4
4
4
4
4
We work with a nationwide network (including Northern Ireland) of service engineers who are factory-trained, qualified
and accredited to provide expert and certified repair, maintenance and support for the leading brands in our business.
We can help you construct and/or acquire a maintenance plan outlined specifically for your installation, budget and
response time requirements. We can also offer guaranteed response times of 4, 8 or 12 working-hours and out of
hours if needed.
Preventative Maintenance plans include:
Your power protection systems are critical to
your business, our maintenance and onsite
services will ensure they never let you down.
Access to our round-the-clock technical support to
help you deal with alarm conditions, questions
regarding operation and system design.
Environmental checks to ensure your system is not
being compromised by avoidable hazards such as
dampness, chemical leakage, temperature and so on.
An annual preventative maintenance visit.
Visual inspection where we check the condition of
equipment, including dust, dirt, signs of wear and tear,
battery leakage, cables, connectors, plugs and so on.
Electrical and mechanical testing of all functionality.
We will also check the history of the equipment and
compare our findings to spot any anomalies that
should be flagged up.
Bypass and batteries checked and tested.
We will also utilise diagnostic software and carry out
further in-depth testing. And we will ensure your
software is up-to-date and current.
You will be provided with a full report of our findings,
which will record all measurements and data and
highlight any potential problems, action points and
recommendations for further investigation.
Emergency Call out plans include:
Access to a nationwide (the whole of the UK including
Northern Ireland) team of specialist engineers and a
rapid onsite response in accordance with the service
level you have chosen.
Both of the above can also include 24/7 remote
monitoring from our dedicated service centre to enable
immediate notification of alarm conditions, problems,
incident diagnostics and despatch of a certified service
engineer to site when required.
SMS: we can also arrange for text alerts to be sent to
up to five mobile phone numbers of your choice,
including our own 24/7 service number so that we
can immediately provide assistance.
Complete solutions for: IT Industrial MOD Marine Retail Telecom Health
Our service and pricing is also convenient; it means you do not
have to raise paperwork in an emergency.
It also means you are not waiting around for visits to be scheduled
or for parts to turn up.
Battery maintenanceUPS batteries are the primary consumable within a power protection
system. Generators have starter batteries too and all batteries in a
system need to be checked and maintained in peak condition. One
failed battery could bring down a whole UPS battery string.
We provide battery maintenance as a stand-alone service or as part
of a preventative maintenance solution. We also provide battery testing,
replacement and disposal.
BACS Battery MonitoringWe offer the BACS (Battery Analysis and Care System) from Hamburg-
based GENEREX because it is able to monitor UPS batteries at an
individual cell level, something that has not been possible in the past.
Historically, monitoring of UPS battery charge voltage was only possible
across whole strings and if it was shown to be weak, it required an
engineer and many man-hours of analysing each battery to find the one
(or more) that were about to fail. Battery failure has been one of the
primary causes of UPS breakdown in the past. With BACS Battery
Monitoring, that is no longer the case.
Fixed cost maintenance pricingOur fixed cost maintenance pricing offers peace of mind for
customers who can rely on the fact that the systems they rely on
are being kept in top condition and that they know exactly how
much it is costing each month.
There are no hidden surprises or shocking repair bills.
Peace of mind: something that
you rely on is being looked after. Diverse Field EstateManagementThere are few customer sites, where
power protection plays a critical role,
that are not comprised of equipment
and solutions from many different
suppliers. Quite often, managing
relationships with these various sources
can become fraught with difficulty
- and something of a fulltime job.
At Critical Power Supplies, we have
geared ourselves up to offer such a
service on behalf of customers. We deal
with these suppliers on a daily basis so
Diversified Field Estate Management is
a core service and it saves our
customers a great deal of time, effort
and headaches. We act as a central
hub, through which communication
can be received, acknowledged and
actioned thus offering a tidy solution
for the end customer.
Remote MonitoringRemote Monitoring is the ability by which UPS (and other power protection
equipment) can be screened from an offsite location via software that allows
two-way communication. This means alerts (such as alarms and messages) can
be received and immediately responded to by engineers working remotely.
The system also allows them to interrogate for further details and/or initiate a
course of action, such as a controlled shutdown of connected loads or a switch
to bypass supplies should either become necessary.
At Critical Power Supplies, we offer Remote Monitoring equipment and we offer
it as part of our maintenance service.
Crash kits OnsiteWhen something goes wrong, it’s good to know that what you need is close
to hand. UPS crash kits are held within our supply chain and can be accessed
quickly through our network of specialist engineers as part or our managed
maintenance service.
They can also be purchased from us and held onsite so that they are even closer
to hand. Combined with our ability to call up locally available engineers quickly
on behalf of customers, our Crash Kits Onsite makes for a valuable service.
Remote Fault Logging SystemIf a fault occurs within your power protection system, you need to be sure that
the techniques and equipment you use to monitor it are set up to log and store
all applicable and relevant data for analysis and reporting.
Remote Fault Logging is part of our Remote Monitoring service.
Call Centre Fault Call Logging andProgress UpdatesThis, again, is critical for anyone tasked with managing and operating power
protection and UPS systems. You need to be sure that communications are getting
through (whether they come directly from you, your representative, or your UPS
system’s monitoring software). You need to be sure they are being dealt with
and that someone or something is keeping on top of it throughout the process
– all the way from initial call right up to when the problem is solved.
Our systems ensure an end-to-end logging, tracking and progress update service.
Maintenance reports about
your UPS and batteries.
The latest update reports
about your system.
Access to electronic
worksheets.
Your specific contract
and account details.
Quote and order details,
including order history.
Dates for scheduled visits
and contract renewals
(the system will also send
a message to alert you to
imminent renewal dates).
You can send service visit
requests by email.
Online Portal for MaintenanceThese days, the quickest way to
access the information you need
and the latest updates about
system maintenance is through
the Internet. We have developed
a user-friendly and yet inclusive
online portal for customers,
giving them access to:
Follow us on Twitter: critical_ups
Follow us on facebook:facebook.com/CriticalPowerSuppliesLtd
Connect onFacebook and you couldwin an iPad 2
Visit us at: www.criticalpowersupplies.co.uk
We’re here to help
For a no nonsense, informal chat about yourcritical power supply requirements, you can get in touch with us in one of several ways:
Call sales: 0800 978 898824-hour Service: 0845 519 3928Fax: 0845 519 3639Email: [email protected]
QMS135/29.2.2012
UPS Service/Installation Checklist:
Logistics and Delivery - we offer delivery options to suit needs and budget and our expertise ensuresproducts arrive as expected and in perfect condition.
Installation and commissioning - get it right first time is our motto - and we have the experience to deliver.
Maintenance - our maintenance management servicemakes things simpler for you, ensures maintenanceplans are executed as and when they should be andbrings peace of mind. We support proactive andpreventative maintenance and emergency call outs.
Upgrade and Repair - before you decide whether or not something is worth hanging onto, repairing or ripping out and replacing, come to us for impartialadvice. We’ll tell you honestly which option is best and potentially save you money.
Decommissioning - when something definitely needsto go, we’ll ensure it’s done properly, in accordancewith required laws and with minimal disruption. We’llalso help to liquidate assets where we can and offsetcosts against new equipment.
Battery Maintenance and Monitoring - our cell-levelUPS battery monitoring service is designed to increasesystem availability, offer peace of mind and delivercost savings in the long-term.
Diversified Field Management - means we manageeverything for you so you only have to deal with onesupplier – us!
Remote Monitoring - this service reduces downtime,offers ultimate control over your installation andmassively helps minimise MTTR (meantime to repair).
Crash Kits Onsite - offers a belt and braces approachto mission critical power protection.
Fault Logging and an Online Portal - gives youaccess to the information you need at the click of a mouse.
WE POWER IT