Instructional Plan – Phase IV

Lisa D. UseltonSeptember 15, 2014

CUR/516Gary Weiss

Instructional Plan – Phase IV

University of Phoenix; Phoenix Career Services Connecting Education to Careers Training

Active Duty Military & Veterans: Inform veteran and

active duty members of the military portal to apply for possible career changes

Finance Advisors: Provide financial service for students utilizing financial

aid and prepare students for their financial future

Enrollment Advisors: Acquire motivation of students and students

long term career goal

Academic Advisors: Provide continuous motivation for students and prepare them academically with tools and resources for

upcoming courses

Employees & Students: Employees can share their motivational skills from their personal student experience to prepare

students for the job market

Instructional Plan – Phase IV

Phoenix Career Services is a tool that students can utilize to assist them on their career journey. During this training finance advisors, enrollment advisors, academic advisors, employees in other departments as well as employees whom are attending the University of Phoenix, will become familiar with this resource for the career market. This training course is a six week training course in which we will focus on the overview of Phoenix Career Services, the career interest, planning a career, how to prepare a resume, and the employer portal for civilian and military parties and how each one of you can become a necessity for the University and our students. The goal for this course is to understand what the University has to offer for students and to gain knowledge on the resources that the University has partnered with to ensure a more successful job and career search for our students and employees.

Instructional Plan – Phase IV

University of Phoenix: Phoenix Career Services Connecting Education to Careers Training

Audience: Employees

Behavior: Cognitive

Condition: Social

Environment

Degree: Quarterly Review

Instructional Plan – Phase IV

Learning Objectives:

Employees within the Finance, Enrollment and Academic departments will be able to guide prospective and retained students within the University of Phoenix Career Services portal.

Employees will be able to understand competencies that employers are looking for that will assist the student on preparing their job search. Employees will be able to help identify areas of opportunity for the students by reviewing and maintaining successful support for students financially and academically.

Employees will gain use of the Phoenix Career Services to help increase retention by informing students of all communities and groups that align directly with the University of Phoenix for professional development opportunities.

Instructional Plan – Phase IV

RAPPORT IN THE MAKING Employees will be trained in a social collaborative

atmosphere. It is important for employees to be able to work together and apply the skills that they will acquire within this training to prepare our current students and Alumni, for the advancement of the professional careers. In order for the employees to have a full understanding, there will be a mix of finance, enrollment, and academic advisors within each training session. This will provide a clear lesson for the employees to understand all possibilities that can be applied, when working with a student in Phoenix Career Services from all employee departments. Experiential Learning will be the main focus throughout this training. Employees will be able to analyze certain situations and a scenario with student’s to be prepared for the engagement of Phoenix Career Services. The instructional technology will be focused upon teaching tutorials so that employees can have a visual on what the lesson is, the objectives, and how the practice of their actions will help students on their rapport with advisors and the University.

TrainingTraining:

One quarter / beginning of Fiscal Year 09/01/2014

Involvement:

Employees (Finance, Academics, Enrollment) ;

Management ; Facilitator; HR

Learning Resources:

Ecampus Training on Phoenix Career Services; Powerpoint

Reference ; Hard Copy Pamphlet

Weekly Training:

Training will take place amongst designated teams weekly (2 hours). Training will be held in a classroom,

followed continuously amongst WebEx training

Knowledge:

As the trainings are expressed to employees, employees will be able to

develop and provide consistent up to date information for students to help prepare

them for their career searches and interview trainings.

Instructional Plan – Phase IV

As we move forward on our design method for Phoenix Career Services, we will be able to assist employees on the knowledge needed to improvise and assist students through their career searches. University of Phoenix has contracted Phoenix Career Services with Jobing.com, Monster, Ranstadt, Indeed.com and Career Builder. This ensures our capability of offering services for students whom are seeking their career field based upon their degree and program. Our site will remain up to date with career postings due to our contract with each desired listing for 18 months. We have also linked up with the Department of Defense, which allow our veteran and active duty military students to utilize their current military experience for civilian careers.

  Our plan to communicate our new services with our employees is to provide an effective

training plan that will prepare our employees for knowledge and experience to help assist students on preparing for their dream job and chosen career. Our training will be held over a whole quarter starting at the beginning of the fiscal year, 09/01/2014. We will be hosting our training sessions in a live face to face environment for the first two training sessions. This will allow employees to understand why and what we are offering for students and provide clarity on each outside third party that we are contracted with. The first two face to face training sessions will provide the effectiveness for employees and build rapport and commitment with our staff. Our participants are focused on all participants that interact with students on a daily basis.

Instructional Plan – Phase IV The focus is on our enrollment,

academics and finance divisions and advisors. All parties will remain consistent with the training plans. After the first two live training sessions, we will then be implementing WebEx training sessions. This will keep the interaction live; however, employees will be able to utilize the necessary tools in a technological manner. The assessments that we have created are a Q&A example of what students may inquire on, and employees will have a technology based “classroom,” in which they can visually see what student’s see and will be tested on where to find certain items and answers for students. Employees will also be provided a hard copy of information to use for reference material as well.

Instructional Plan – Phase IV Employees will be able to

calculate and count the hours of training and provide them as professional hours logged through their HR portal. After each successful training session, employees will be given 250 EPIC points in which they will receive for their time during training. This will allow the employees to see the importance of their services and the how the University of Phoenix values their time and acceptance of the new professional skill.

 

Steps 1,2 & 3

Overview

•As employees, you will be assisting students on evaluating their careers and goals. Uniting students with their education and career possibilities by progressing and advancing them with career plans to motivate through the extent of their educational program.

Career

Interest

Profiler

•This tool creates a small activity that supports students on identifying skills that correlate with professional careers. This tool will assist on selecting the proper educational program, should the student choose to follow the career interest design. As an employee, you will work with the student on what programs are available and the benefits to each program.

Job Marke

t Resea

rch Tool

•After the career interest profiler has chosen or matched a student to a proper career(s), the job market research tool will provide a list of employers in the student’s designated area or other areas in which the student seeks. This tool obtains jobs and careers and information over a calendar year to measure the salary and need for the specified market of interest.

Steps 4, 5 & 6

My Career Plan

•After the student has become an official student for the University of Phoenix, they must create their “My Career Plan.” This section assists as a complete and inclusive map that will provide detailed information to contribute towards their career and professional goals. Students will review competencies and determine their personal power in which they can instill towards their program and course selection.

Resume

Builder Tool

& Career Resources

•Resume builder is a tool that will create, edit, and prepare students to become marketable in their career selection as well as searches.

•Career Resources is a tool that provides interactive interviews to prepare students for their professional career search as well as professional advice.

Communities

and Group

s & Emplo

yer Portal

•Students are able to connect and network with current and alumni students and inquire on careers, feedback from engaged employers in which the students focus is directed at that specific career category.

•The employer portal allows students to apply for jobs, upload their personal resume for employers to view and stay continuously active in the job and career market.

Instructional Plan – Phase IV

Preparing for Success Feedback from Student’s (retained, tenured and non continuing)

• The school appears to suffer a high turnover rate among its advisors. Some courses have gone smoothly, some haven't. For the ones that haven't, there doesn't seem to be any process in place to improve the situation. Just pretty much "ride it out", and move on to the next course. (Anonymous, Degree: Psychology, General)

• The program is great, I feel as though I have learned a great deal of information in the past three years. I received my Associates in Accounting and am working toward my Bachelors in Business Management. ( Anonymous, 2014)

• University of Phoenix has been an excellent experience for me. I was incapable to attend a traditional school, because I was working, and I am also a single mother. They made it possible for me to get an education while still maintaining all these things. I enjoyed the online environment. I learned a great deal, and feel I expanded my mind and my knowledge. (PhoenixStudent77, 2014)

• I have had issues with just about everyone I have had contact with. One class I took was ethics they teach about doing the right thing, but the school itself does just the opposite. I would highly recommend doing a ton of research before committing to this school.(Carol, 2014)

• Few academic advisors actually work for you. (Anonymous, 2014)• I did very well in the classes, and I was able to secure a job with the county Juvenile Probation Department

within 3 months of graduating! (S. Seifried, 2014)

Facts about University of Phoenix

News to pass around • Fact: Thousands of University of Phoenix graduates are credentialed

teachers.• Fact: Our programs are held to the same rigorous accreditation standards as

public four-year colleges and universities.• Fact: We are dedicated to ensuring that students understand what it takes to

succeed at University of Phoenix, before they enroll.• Fact: We are committed to ensuring that prospective students receive

factual, useful information about the University.

The Need… The need for this course it prepare students for the “real world,” but to provide internal and

external resources for support on their path towards graduation. Adult Learners tend to lose motivation, which is why with University of Phoenix linking up with outside resources as well as companies and organization, we can assist students on seeing their potential, prior to even starting class. Allowing students to view the support that the University of Phoenix receives and gives, is what we need to increase our graduation rates, but most importantly, allow students to meet their professional and personal needs in life.

This training is necessary if the University of Phoenix wants to pave a path that no other University or school has attempted to walk. We have made our name for the “online” world, but now it is time to change. It is time to create more skills for internal employees and prep students in a direction in which they will succeed academically.