Instructions for installing and configuring the new TEAMHealth email on iPhones & iPads

By registering your device, you implicitly agree to the Terms of Service. Please read the Terms of Service in its entirety for additional information.

Key points of the Terms of Service include:

TEAMHealth may remove TEAMHealth applications and content at any time. If your device is lost or stolen, you must notify TEAMHealth immediately.

If you have questions or need assistance with MobileIron, please contact the TEAMHealth Service Desk at 865-293-5600 or 800-678-3171.

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Step 1: Remove Old Profiles

Tap on “Settings” on the desktop, and then tap on “General” and “Profile”.

Please remove the TeamHealth ActiveSync Profile

You will probably only see the “TeamHealth ActiveSync” profile. If you have other profiles and are not sure if you need them, please contact the ServiceDesk to discuss.

If you do not see the profile section at all or if it is empty then proceed to Step 2.

 

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Step 3: Start MobileIron and Register Find the MobileIron app on your desktop and tap to open it. You might see a pop-up about Push Notifications. This setting determines if your iDevice will alert you to new mail and calendar items. You will most likely want to choose “OK”, but it can easily be changed if it gets too annoying.

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Then you will enter 1. Your TEAMHealth network username 2. The Server: smartreg.teamhealth.com 3. Your network password 4. Tap “Register”.

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When you tap Register, you might get this pop-up: Tap on “Yes” if you see it and proceed to Step 4. If you do not get the pop-up, then tap “Settings”

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And then “Check for Updates”

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And then “Update Configuration Profile”

And then tap “Yes” when this pops up.

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Step 4: Install the profile. Tap on “Install” twice.

Then enter your passcode. (If this box does not appear…it is OK. You can create a device Passcode later)

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Next tap “Install” yet again.

 

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