Page | 1

Classes Instructors Session

Code Class Type

BMW Diesel Advanced Engine Testing Brian Chaffe S1BC027 BMW

Common Rail Fuel Systems

High Pressure Pump testing

Turbochargers Twin operating principle

Exhaust Treatment

Glow plugs principles

Sensor Testing plus oscilloscope data

CAN Testing

Fault Diagnosis

Common Fault code testing

BMW Hybrid Service and Technology Introduction Eric Scharping S1ES016 BMW

A brief History of BMW hybrid vehicles

An outline of the additions/changes to the N55 engine

An Overview of the Electrical Machine and the Electrical Machine Electronics

Energy Management of the High and Low voltage systems Safety and Service guidelines

BMW Naturally Aspirated NG Engines Luke Murray S1LM018 BMW

Covering N62, N52, N73

Mechanical And Engine Management System Overview

Variable Turbulent Intake Manifold Systems

Valvetronic Operation and Evolution

System Specific VANOS Overview and Diagnostic Strategies

Map Cooling and Electric Water Pump Operation

Common Problems and Solutions

ZF 6HP Transmission Operation and Diagnostic Class Mickey Figuroa Dirk Fuchs

Joe Laubinger

S1MF024 BMW ZF 6HP 6 speed Operation and Diagnostics

Torque Converter Operation and Diagnostics

Oil Change Service, Different Methods

Diagnostics and Servicing of a Mechtronic unit

Mechatronic Programming and Software Updates (Autologic)

Common Problems and Solutions

6HP Applications: Audi, BMW, Jaguar, Ford, Land Rover, Lincoln, Kia, Hyundai, Bentley and Maserati

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MINI R56LCI Update and Intro to R60 Drew Wolfe S1DW031 MINI

R56 LCI Body Changes

N16-N18 Engines

Infotainment Changes/Updates

Navigation & MINI Connected

R60 Body Overview

R60 ALL 4 Drive System

MINI Engine Management Systems and Driveability R50 & R56

Nick Czerula S1NC028 MINI

R50 Engine management system layout and components

R50 Individual components and testing

R50 Common issues and repairs

R50 Scan tool testing and communication

R56 Engine management system layout and components

R56 Individual components and testing (what's changed since R50)

R56 Common issues and repairs

Mercedes CLA Series 117 Steve Young S1SY042 Mercedes

M270 Engine Overview

M133 Engine Overview

7 Speed Dual Clutch Transmission Function and Overview

4-Matic Function and Layout

Overview of Drivers Assistance System

Overview of Audio, Communication, and Networking

Introduction to Diesel Service OM642 V-6 Nathan Canson S1NC046 Mercedes

OM651 Overview

Engine Design and Operation

Diagnosing "No Start' Conditions

Fuel System Operation and Diagnostics

Maintenance and Service

Exhaust System and Exhaust After Treatment

OM642 Common Failures and Solutions

Glow Plug operation, failures and repairs

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Porsche Cayenne (9PA) Engine Mechanical Tony Callas & Jake Raby

S1TC008 Porsche

Understanding the internal workings of the Cayenne power-plant

Setting camshaft timing with the Cayenne power-plant

Common Cayenne engine failure issues and solutions

Common engine oil leaks and necessary repairs

Understanding the Cayenne power-plant ancillary components

Cayenne only specific engine rebuild procedures

Cayenne Internal Engine Information available anywhere

A WTI Exclusive, first time offered technical information

Exploring Jaguar X351 New Technologies Steven White S1SW004 Jaguar

CAN Networks

Electronic Tailgate

Security System including Key Programming

Auto High Beam Assist

Air Suspension

Adaptive Damping

Common Faults

Infotainment

Volvo Short I-6 Service and Repair Jimmy Abercrombie

S1JA049 Volvo Special Features of engine

Modifications for Turbo versions

Crankcase Vent System Layout and Diagnosis

Serpentine Belt System Precautions and Service

Repairing Auxiliary and Cam Drive Gearbox

VW Gasoline Direct Injection John Thornton S1JT038 VW

GDI Components Function and Overview

Low Pressure Fuel system Operation and Diagnosis

High Pressure Fuel Injector Control

High Pressure Fuel Injector Firing Strategy

High Pressure Fuel Injector Service Tools

Extensive Diagnostic Process Examination using Scan Tool data blocks

Page | 4

Toyota, Lexus & Scion Ignition & Fuel Systems Kris Lewis S1KL092 Toyota

Simple and conclusive use of IGT, IGF, IGC & IGD ignition signals for multiple ignition system designs

CKP & CMP Sensors

IGC – Primary

Timing & Feedback

Distributor & DIS Systems

COP & DIS/COP Systems

Misfire Testing

Pressurization & Injection

Direct Injection

Adaptive Fuel Control

Other Sensors

Hyundai & Kia Air Management & Emissions Systems Wally Mouradian S1WM077 Hyundai

MAF, MAP & ISC (IAC)

Drive By Wire

Turbocharging

Variable Manifolds

EVAP Systems

DM-TL EVAP Systems

Vacuum EGR

Catalytic Converters

Logical Diagnostics Scot Manna S1SM084 Diagnostic

Systematic diagnostics with case studies

Advanced Scan Tool Diagnostics

Scope Testing Techniques

Resolving OBD Readiness Issues

Common Rail Diesel Operation and Diagnosis Frank Massey S1FM123 Diagnostic

Three Main Principles of Operation

Low Pressure Priming Systems

Measurement of Suction

Pressurized Systems Analysis

Testing of High Pressure Pumps

Evaluation of Rise Time and Maximum Pressure Proof Testing using an Oscilloscope

Pressure Storage and Injector Testing

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Diagnosing and Repairing Fuel Trim and Fuel Control Monitor Failures

Dave Hobbs S1DH120 Diagnostic

Fuel system control monitoring

Diagnostic strategy

Common problems and fixes

Verifying repair effectiveness

Fuel trim diagnostics

Fuel trim and mode $06 use

Intermittent Drivability Diagnostics Strategies Dean Parsons S1DP109 Diagnostic

Repeatable Diagnostics Strategies

Practical Testing Methods

DVOM, V, A, & Ω Testing, Probes & Jumpers, Homemade Tools

Diagnostic Worksheets

Case Studies

Flex Fuel Strategy Advanced Diagnostic Techniques Donny Seyfer S1DS098 Diagnostic

Flex Fuel vehicles have different fuel trim management strategies

Flex Fuel specific Parameters

System Initialization after battery replacement

Incorrect system diagnosis from gasoline only engine diagnostic assumptions

Scope Testing Made Simple Jeff Bach S1JB112 Diagnostic

Ignition Current Waveform Diagnostics

Fuel Injection Current Waveform Analysis

Electronic Transmission Diagnostics - Get it right the first time

Parasitic Loads - Measuring, Limits and Tracing

Short Circuit Diagnostics - Tracing, Analyzing and Intermittents

Diagnosing and Repairing Evaporative Monitor Failures Greg Moyers S1GM116 EVAP

Design and operation of current EVAP systems

Code set operation and criteria

Tools and techniques for leak finding

Scan tool diagnostics and parameter analysis

Page | 6

Working with Generations X and Y (and everyone else) Bill Haas S1BH059 Management

Is your team frustrated, tense, distracted, upset or unreasonable with other members of the team?

Learn the differences and understand what is important for each group

Gen Y thinks Gen X is a bunch of whiners

Gen X believes Gen Y is arrogant

Everyone thinks the Boomers are self-absorbed workaholics

Becoming a Master Negotiator Cecil Bullard S1CB070 Communication The 9 steps to successful negotiation

How to get your employees to set their own goals

How to create accountability with your employees

Tricks to gain High Value items when negotiating

The 12 Steps to perform when staff is not doing what you want

Hiring 101 Maylan Newton S1MN064 Hiring

Learn the basics of hiring the “right” employee.

What should you ask, what should you know to get the right person

Who are you hiring

Why you should be testing before you hire

Interview skills

Process & Procedure for hiring

Winning Women Customers Margie Seyfer S1MS053 Marketing

The influence of mothers in the workforce and what women buy. Truth in numbers

How much of the conversation should be directed to the woman when addressing a couple

Identify thirteen adjectives/phrases women use to describe how salesmen talk down to them

Sixteen tips for Winning Women Customers: From point of contact to post sale

How to increase your share of the largest market segment-Women

Page | 1

Classes Instructors Session

Code Class Type

BMW Chassis Diagnosis Eric Scharping S2ES015 BMW

An expert approach/understanding of basic suspension geometry

Set up is essential

Diagnosis by the numbers

Tires: where the rubber meets the road; Road Force service / diagnostic guidelines

F series model rear axle adjustment demystified

BMW Turbo Engine Technology Luke Murray S2LM019 BMW

Turbo and control strategy, diagnosis by application

Turbo charger variations

Covering N54, N63, N55, N74, M57TU

Mechanical And Engine Management System Overview

Engine Specific Turbo Charging Strategies

Direct Injection Operation and Evolution

Nominal Values and Diagnostic Routines

Introduction to Diesel Turbo Engines

Common Problems and Solutions

ZF 6HP Transmission Hands-on Overhaul and Technical Updates

Mickey Figuroa/Dirk

Fuchs/Joe Laubinger

S2MF025 BMW

Basic and evolved theory and principle of the torque converter

Power Transfer. Difference between "Clutches" & "Brakes". Planetary gears set, description, designs and function

Disassembly & Assembly Do’s and Don'ts

Valve body evolution to Mechatronics

Codes, descriptions, logic, diagnostic procedures

ABS, DSC, DME influence on EGS shifting and adaptations

Common repairs/ failures

6HP Applications: Audi, BMW, Jaguar, Ford, Land Rover, Lincoln, Kia, Hyundai, Bentley and Maserati

Page | 2

BMW/MINI Fuel Trim Operation and Diagnosis Nick Czerula S2NC022 BMW

Short Term Fuel trim (generic)

Long Term Fuel trim (generic)

Relationships between oxygen sensor and fuel trim

Fuel trim fault and control limits

European fuel trim (additive/multiplicative)

Additive and multiplicative relationships

BMW fuel trim fault specs

Fuel trim diagnosis: where to start

Case studies: cover different failure scenarios (generic) we review test techniques and apply what was discussed earlier

Case studies: cover different failure scenarios (BMW specific) we review test techniques and apply what was discussed earlier

MINI Convertible Class Drew Wolfe S2DW029 MINI

Convertible MINI body

Convertible Electronic System

R52 Hatch Components, Servicing

R52 Convertible Top Frame

R52 Hydraulic Components

R52 Electrical Components (CVM, BC1, K1, HHS, Sensors & Motors)

Microswitches and Top Operation

Emergency Top Closing and Opening

Adjusting Convertible Top

Convertible Top Replacing

R57 Convertible Top Overview and Common Issues

Page | 3

Mercedes Chassis Dynamics Ian Lebby & Nathan Canson

S2IL044 Mercedes

Mercedes-Benz steering - Servolectric Steering (Electronic Steering System)-Vehicle speed dependent steering - Basics of steering racks & Hydraulic steering rack

Mercedes-Benz Active Body Control (ABC), Function, repair and diagnosis

Active Curve System (ACS) & Active Roll Stabilization (ARS)

Mercedes-Benz Airmatic - Function, repair and diagnosis

Shock Absorbers - Damper, Spring damper module, McPherson strut & McPherson strut module

Mercedes-Benz Driving dynamics - Lateral dynamics, Principle design of suspension systems & Chassis materials

Mercedes-Benz suspension - Function, repair and diagnosis

Romess wheel alignment Overview

Porsche DFI (9A1) Engine Mechanical Jake Raby S2JR012 Porsche

Meet the 9A1

Differences between M96 engines and 9A1 engines

Engine configuration and layout illustrated

Oil system function, to include PWM oil pump design and operation

Unique 9A1 service and maintenance procedures

Engine disassembly and reassembly

What wears, what doesn't and why

DFI integration and how it has impacted engine mechanicals, combustion chamber, piston and port designs

Performance modifications

Porsche Cayenne Body Systems (9PA) Tony Callas &

Luke Cole

S2TC009 Porsche

LDP EVAP system diagnosis and repair

Scan tool comparison and diagnosis techniques

Camshaft deviation diagnosis utilizing a DSO scope

Cayenne Electrical issues with associated repairs

Rear brake rotor replacement with parking brake calibration

Diagnosis of faults - Where to find the information

Page | 4

Exploring the Jaguar XF (2008-2010) Steven White S2SW005 Jaguar

Vehicle electrics including

CAN

MOST

FET diagnostic

Body Systems

Blind spot monitoring

Jaguar sense

Pedestrian protection systems

Security

Petrol engines

Gear selector module

Volvo All Wheel Drive Systems Jimmy

Abercrombie

S2JA051 Volvo

Viscous Coupling System Design

Viscous Coupling Diagnosis

Viscous Coupling Traction Assists

Active On-Demand Coupling System Design

Active On-Demand Coupling Diagnosis

Active On-Demand Coupling Service and Repairs

Angle Gear System Design

Angle Gear Service and Repair

VW Pumpe Duse TDI Don Bonelli S2DB036 VW

Engine Mechanical Overview

Fuel System Overview and Diagnosis

Injector/Pump Operation & Service

Engine Management Theory & Controls

VTG Turbo Charger Operation

Scan Tool Diagnosis

Volkswagen / Audi Engine Performance Gary Machiros S2GM039 VW

Mastering ‘Current Track’ Wiring Diagrams

Great Aftermarket Scan Tool Options

Module ‘Coding’

Cryptic ‘Measuring Blocks’

Forcing Monitors with ‘Basic Setting’ Functions

Throttle Adaptation Procedures

Shortcuts for finding faults that are ‘flow chart resistant’

Page | 5

Asian Vehicle Diagnostic Strategies & Case Studies John Thornton S2JT095 Toyota

Scan Tool, Scopes, Service Information, and Strategies

Case Studies in Asian Diagnostics

2001 Hyundai Elantra Intermittent Stalling

2004 Mazda 3 CAN Bus Failure

2003 Kia Sorento Mechanical Misfire Concern

2010 Prius Starts, Runs and Stalls

2012 Hyundai Sonata GDI High Pressure Pump Failure

2009 Nissan Altima Steering Lock

2001 Toyota Celica Multiple Cylinder Misfires

2011 Altima Hybrid No Com to PCM

Toyota Hybrid Diagnostics & Service Dean Parsons S2DP094 Toyota

Hybrid Drive System

Batteries Operation and Service

Inverter Operation

Electric pumps & HVAC compressors

HC management systems: HCAC, Coolant Storage & Exhaust Heat Exchange

Advanced Lab Scope Voltage & Current Testing Wally

Mouradian

S2WM082 Diesel

Hand held and PC based Lab Scopes

Current probes

Current test alternatives

Lab Scope voltage drop tips & tricks

Circuit access tools

Inexpensive transducer-based testing

Specific sensor, motor & solenoid tests

Compression Waveforms

Vacuum & Flow Waveforms

Capacitor Filters

High Performance Engine Theory and Design Dr.OZ S2AO103 High

Performance Designing and modifying engines for increased performance

Cylinder Head Design considerations

Piston and Reciprocating assembly

Camshaft Design and Function

Turbo, Supercharger, Nitrous and Alternate Fuels

Overall Design Criteria

Page | 6

Hybrid Electric Vehicles Service and Maintenance Greg Moyers S2GM115 Hybrid

Safety Precautions & Equipment

Diagnostic techniques

High voltage power downs, no starts, A/C compressor issues, & shorted motor generators

Toyota Techstream operation

Diagnosing and Repairing Misfire Monitor Failures Dave Hobbs S2DH119 Diagnostics

Misfire detection

Misfire diagnostics

Misfire causes and diagnostic methods

Scope and low amp probe waveform diagnostics

Graphing and Mode $06 for misfire

Essential Electrical Checks You Should Know Dan Marinucci S2DM101 Diagnostic

Series Circuit Theory, Troubleshooting Tips

Measuring Amps and Volts Correctly

Vital Amps Tests such as Key-Off Battery Drain

Performing Voltage Drop Tests Correctly

Applying Voltage Drop to Computer and Sensor Circuits

Dealing with "Open-Load" Conditions

The Pressure is on Bernie

Thompson

S2BT087 Diagnostic

Identify misfiring cylinders through tail pipe pressure, making PO300 DTC’s a snap

Find camshaft to crankshaft timing problems through the sparkplug hole

How to test variable camshaft timing problems

Find intermittent valve sealing problems; Intake and Exhaust

Diagnose piston ring sealing problems

Find restricted exhaust problems through the sparkplug hole

Identify ignition timing problems on modern engines through the sparkplug hole

Modern Cooling Systems and Service Donny Seyfer S2DS080 Diagnostic

All about coolants and flushing techniques

Updated cooling systems and design

Diagnosing cooling system problems and solutions

Cooling system service - Don't leave money on the table

Avoiding cooling system come backs

Page | 7

Diesel Particulate Filter Filtration Frank Massey S2FM124 Diagnostics

Operation of Principles of Test Technique

Profiling the Customer and the Operation, Environment and use of the Vehicles

Introduction of EURO 6 additive systems SCR

Strategies for Waveform Analysis Jorge Menchu S2JM075 Diagnostic

Resistance, capacitors, and coils, affect the voltage waveform; understand how each affects the voltage waveform

If you know how each component affects a waveform you can deconstruct any waveform

Lead placement explained - where you place the leads in the circuit affects the waveform

How to find any circuit/waveform information on the internet

Novice or Pro scope user...this class is for you

Mass Airflow and Fuel Trim Analysis Scot Manna S2SM086 Diagnostic

VE Testing Procedure

Base Pulse Width Calculation

Fuel Trim Description and Usage

Mass Airflow Sensor Testing Options & Issues

Fuel Trim Diagnostic Case Studies

Mass Airflow Generic Code Analysis

Domestic & Import Mass Airflow Diagnostic Case Studies

Marketing Automotive Service to Generations X and Y Bill Haas S2BH058 Marketing

Communicating a message to attract and engage Gen X and Y

What makes them unique?

What influences their buying decisions

Understanding the obstacles of reaching them beyond their incredible filters

Creating loyalty from Gen X and Y

The Financial Bible for a Successful Business Cecil Bullard S2CB072 Financial

The 8 numbers that spell financial success or failure

How to determine your financial goals properly

How to set properly set your labor rate for success

The cost of low productivity and sales

3 Ways to improve profits – NOW!

Page | 8

It's not Just Service Maylan Newton

S2MN067 Process/Policy

Refining Shop procedures to keep customers coming back

Everyone is after your clients

Where is the market share going

Why they choose

Bring out the wow factor

The lifetime client

Page | 1

Class Instructor Session

Code Class Type

BMW Service and Technology Luke Murray S3LM021 BMW

Overview of BMW Specific Technology in Engine, Chassis and Body Systems

Energy Management

Bus System Troubleshooting

Condition Based Servicing

Electrical Diagnostics

BMW Immobilizer Systems

Diesel Servicing

Battery Registration and Retrofits

BMW CIP Coding and Programming & Whats New With Autologic

Justin Kidd S3JK013 BMW

Coding and Programming

CIP

Retrofit/Conversion

F-Series CIP

What’s new with Autologic

BMW SMG Transmission Eric Scharping

S3ES017 BMW

SMG II and SMG III overview

Electromechanical operation

Hydraulic systems

Dual Clutch Transmissions

Service and Re-learn procedures

Common Problems, Diagnostic Procedures, Repair Solutions

Mini Common Repair Solutions: Engine, Drivetrain & Convertible Top

Tom Morgan & Drew Wolfe

S3TM033 MINI

N14 Engine and Timing Chain Repair

Convertible Top Operation and Diagnosis

Turbocharger Theory and Operation

R-60 Mini Drive Train and All Wheel Drive Operation

Page | 2

S-Class (V222) Introduction, Getting to know the 2014 S-Class Ian Lebby S3IL043 Mercedes

On-board electrical management

MAGIC VISION CONTROL, new system operation

ECO stop/start, function and operation

Semiconductor switch quasi-diode and backup relay

FlexRay Bus system, On-board electrical system diagnosis

Stereo multifunction camera, new system operation

Assist Systems, operation and diagnosis

Porsche Type 991: An introduction to the new 911 David Phillips

S3DP007 Porsche

Model introduction

Chassis and body changes

Engine Management

Thermal energy management

Gear boxes

Networks systems

Porsche Type 970: An Introduction to the 4 Door Panamera Luke Cole & Tony Callas

S3TC006 Porsche

Servicing the PDK Transmission

Controller interrogation techniques

Removal of front bumper for air filter service

Properly checking the engine oil level via a scan tool

Scan tool comparison and diagnosis procedures

Diagnosis of faults - Where to find the information?

Panamera specific electrical issues with associated repairs

Rear brake rotor replacement with parking brake calibration

2013 Range Rover 4: Intro and Overview L405 Dave Meseck

S3DM002 Land Rover

Introduction to L405

Engine and Transmission

Key points and Changes

Chassis Dynamics and All Terrain System

Page | 3

Volvo Networks Jimmy Abercrombie

S3JA050 Volvo

High Speed and Low Speed network overview

Fiber Optics network overview

Single wire serial network overview

Monitoring Networks with VIDA

Network checks with DVOM

VIDA Network troubleshooting tools

Audi New Technology Don Bonelli S3DB034 VW/Audi

Night Vision

Adaptive Cruise Control

Dynamic Steering

Audi Select System

Lane Change Assist

Driver Information Systems

Sport Differential

Innovations in Air conditioning

Battery Energy Management

Networking/ Gateway Overview

Toyota, Lexus & Scion Air Induction and Emission Systems Kris Lewis S3KL093 Toyota

Intake Air Measurement

Idle Speed Controls

Drive By Wire (ETC)

Early & Late EVAP

LEV II & Pump EVAP

EGR Systems

Catalytic Converters

Variable Valve Timing

Hyundai & Kia Fuel and Ignition Systems Dean Parsons

S3DP076 Hyundai/Kia

Pressurization & Injection

Gasoline Direct Injection

Adaptive Fuel Control

Rear Fuel Trim

Oxygen Sensors

Wide Range HO2S

Timing Controls

CKP & CMP Sensors

Sensor Relationships

DIS & COP Ignition

Misfire Testing

Page | 4

Bosch Start/Stop and Energy Management Systems Dieter Lorentz

S3DL100 Hybrid

Overview of various types of Start/Stop systems

Safety systems integrated into Start/Stop systems

Starter, alternator, & battery changes involved with Start/Stop systems

Integration of these systems with vehicle networking systems

Case studies with diagnostic and testing procedures

Performance Weber Carburetor Tuning and Fuel System Design

Bud Pauge S3BP105 High Performance

Performance Tuning for Street and Track, and Economy Tuning

Fuel Management Principles

Ignition Programming and Control

Coil and Ignition Design Options - Waste Spark & Coil on Plug

Dwell Control and Timing Mapping

Fuel Supply System Design Elements

Fuel Trim Strategy Bernie Thompson

S3BT090 Fuel Management

Understanding Fuel Delivery Calculations and Control

Mass Air Flow Diagnostics and Volumetric Efficiency

Dynamic Fuel Trim Diagnostics

How to put dynamic Fuel Trim and Volumetric efficiency together so you can “diagnose the vehicle by just driving around the block”

Gasoline Direct Injection Systems and Service Scot Manna S3SM083 GDI

GDI Components Function and Overview

Low Pressure Fuel system Operation and Diagnosis

High Pressure Fuel Injector Control

High Pressure Fuel Injector Firing Strategy

High Pressure Fuel Injector Service Tools

Extensive Diagnostic Process Examination using Scan Tool data blocks

Page | 5

Vehicle Network Diagnosis Gary Machiros

S3GM107 Diagnostics

Networks Construction

Strategies & Tools

CAN

VW & Audi ISO 9141/ KW2000 & CAN

Domestic Networks-Chrysler CCD, SCI, PCI, CAN C, Diag. CAN C, CAN HIS & LIN-Ford SCP, ISO 9141, UBP, HSCAN & MSCANGM Class 2, Keyword, GMLAN & Global A-

Asian Networks-Toyota ISO 9141, BEAN, AVC LAN, CAN & LIN-Honda ISO 9141, F-CAN & B-CANNissan SCI, ISO 9141, Body, TCM/PCM Line & LAN CAN-

Case Studies

Mode $06 Data and Drive Cycle Diagnostic Greg Moyers S3GM117 Diagnostics

Understanding and Interpreting Mode $06 Data

Mode $06 identifying marginal or failing systems

Mode $06 challenges and issues

Diagnosing and Repairing Catalyst and O2 Monitor Failures Dave Hobbs S3DH118 Diagnostics

Sophisticated strategies of the oxygen sensors and its logic

Diagnosing O2 sensors

Catalyst failure modes and diagnosis

Common problems with case studies

Scan tool diagnostics and techniques

Advanced Sensor Simulation and Circuit Emulation Dave Scaler S3DS079 Diagnostic

Operation and testing of solid state components

Learn how to simulate and trigger circuits for testing

Confirm module operation with varying inputs

Diagnose cause and effect by simulation

Scope Testing Made Simple Jeff Bach S3JB113 Diagnostics

Ignition Current Waveform Diagnostics

Fuel Injection Current Waveform Analysis

Electronic Transmission Diagnostics - Get it right the first time

Parasitic Loads - Measuring, Limits and Tracing

Short Circuit Diagnostics - Tracing, Analyzing and Intermittent

Page | 6

Intermittent Electrical Diagnostics Wally Mouradian

S3WM108 Diagnostics

Repeatable Diagnostics Strategies

Practical Testing Methods

DVOM, V, A, & Ω Testing, Probes & Jumpers, Homemade Tools

Diagnostic Worksheets

Case Studies

Confident Selling Maylan Newton

S3MN066 Selling

Selling techniques

Selling 90% of recommended services

Believe in yourself to close more sales

10 steps to confidence

Handle the negatives

You are the difference

EMPLOYEES - A key to your business Success Steve Louden

S3SL056 Hiring

Understanding employee wants and needs

Best methods to motivate employees

How to retain present employees

How to find and attract new employees

Transitioning from boss to coach

Understanding the importance of a comprehensive benefit package

Why do good employees leave?

What is the best way to pay employees?

How to handle hot topics

Transaction from employee to team member

Comprehensive team member action plan for “your” shop

Lean Process Management for Technicians and Service Advisors Part #1

Donny Seyfer

S3DS060 Process/Policy

Process management is the application of knowledge, skills, tools, and techniques

Examining the process for fixing it right the first time

What goes wrong and why

Systems to define, visualize, measure, control, report and improve processes

Critical elements successful shops use to manage the diagnosis and repair process.

Page | 7

Becoming a Better Leader and Manager Cecil Bullard S3CB073 Leadership

The functions of Leadership

The primary role of Management

The 9 keys to getting what you want

12 Steps to manage employees successfully

How to get your employees to make the right decisions

Creating a Competitive Value Proposition Bill Haas S3BH062 Marketing

Turn phone calls into valuable conversations

Learn to ask POWERFUL questions

Become a better listener

Create presentations to communicate your value

Differentiate your solutions and never be compared on price again

Page | 1

Class Instructor Session

Code Class Type

BMW Energy Management and Power Management Brian Chaffe S4BC026 BMW

Energy Diagnosis Principles

Battery Drain (Sleep Preventer's)

Stationary profiles/ Driving Profiles

Power Management including (APM)

Intelligent Alternator Control

Intelligent Energy management

BMW Body Electronics 4 Eric Scharping S4ES014 BMW

The launch of the F- series vehicles (boardnet 2020)

Bus systems: What’s new? What you knew and what you should know.

Review some F01 and F10 features and service techniques.

Highlight the F30 body electrical changes

BMW Panorama Roof - Hands on Luke Murray S4LM020 BMW

Panorama Roofs used on X3, X5 and 5 Series Wagon

Electromechanical System Overview

Common Failures and Solutions

Identifying if Cassette is Repairable

Sunshade Repair Procedures

Front Glass Mechanism Repair & Adjustments

Rear Glass Mechanism Repair & Adjustments

MINI Servicing Tips and Tricks Drew Wolfe S4DW032 MINI

All Models R50 Through R60: Common Failures and Repairs

Service Intervals and CBS Vehicles

Automatic Transmission, AISIN F21 and CVT Adaption Procedures

Manual Transmission, Clutch Repairs, Updates and S.A.C. (self-adjusting clutch)

Supercharger and Turbo Services Including Common Issues

Page | 2

Mercedes Engine 272 Repair Live demo, Introduction to 276 Engine

Jeff Henschell S4JH048 Mercedes

M272/273 components function description

Fuel System Control unit function

Base Timing check and repair procedures

Live Balance shaft Demonstration

M272/273 Common Issues

M276/278 Introduction Key differences

Mercedes Hands-on Transmission 722.6 and 722.9 Nathan Canson

S4NC047 Mercedes

722.9 Introduction and diagnosis

722.9 Disassembly and Reassembly, hands on

Gear ratios, actuated shift elements

Electrohydraulic control

Torque converter with lockup clutch

Transmission SCN coding, Theft Relevant Parts

Diagnosing common failures

722.6 Refresher

Porsche M96 Engine Rebuild Tony Callas & Jake Raby

S4JR010 Porsche

Meet the M96, differences between the M96 and the engines that came before and after

Compete disassembly and reassembly for internal repair or rebuild

Oil system design and function explained

Strategy for early IMS failure detection

Understanding engine failures and how to avoid them

What causes cracked cylinder heads and intermix

Meet the IMS Bearing and understand its 4 stages of failure and how to avoid them

The Raby IMS Bearing Retrofit procedure step by step

Understanding the various forms of IMS Retrofit bearings, how they differ and how each is installed

Page | 3

New 2015 Volvo 4 cyl. Allen Osborne S4AO052 Volvo

Engine Structure Head, Block and Crank

Lubrication System

Balancing Systems

Supercharger and Turbo Systems

Direct Fuel Injection

Fuel Delivery System

Denso Fuel Management Systems

Range Rover, RR Sport and LR4: Drivetrain and Chassis 2010-2012

Dave Meseck S4DM003 Land Rover

Powertrain and Transmission

Electronic Rear Differential

Suspension/Terrain Response

Adaptive Dampening System

VW Common Rail Don Bonelli S4DB037 VW

Engine Mechanical Overview

Fuel System Overview (Low and High Pressure)

Piezo Injector Design, Operation and Servicing

Engine Management Theory & Controls

VTG Turbocharger Operation

Exhaust Gas Treatment including NOx Controls

Scan Tool Diagnostics

VW and Audi Chassis Dynamics and Steering Technology Gary Machiros & Dirk Fuchs

S4GM040 VW

Servotronic Steering System

Servoelectric Steering System

Active Front Steering System

Park Assist Steering System

Adaptive Cruise Control

Lane Assist Driving System

Side Assist Driving System

Front Assist Driving System

Honda IMA - Integrated Motor Assist Dave Macholz S4DM097 Honda

IMA motor service and diagnostic tips

Pulling the trigger on HV batteries- Condition, rebuild, or replace?

How the crank turns while the ICE is off: Variable Cylinder Management (VCM) Explained

IMA HV Air Conditioning System Service Tips

Parallel hybrid system explained

Page | 4

Toyota Smart Key (Smart entry and Smart Start) John Thornton S4JT091 Toyota

Smart key - Components, Operation, and Diagnostics

Scan Tool and Scope analysis

Certification ECU

Oscillators operation

Smart Key design and operation

Wireless door lock receiver (tuner)

Door handles and their electronic components

ID code box

Power button and brake switch

Main body ECU

Electronic Ignition and Fuel Injection Tuning for Performance

Bud Pauge S4BP104 High Performance

Performance and Economy Tuning

Fuel Control and Timing Control

Myths and Misinformation on Weber Tuning

Complete Fuel System Set-up, Including Fuel Delivery

Correct Tuning for Street and Track

Multiple Weber Carburetor Systems

Porsche 911 & 912 Common Problems and Solutions

BMW Dual Carburetor Common Problems and Solutions

Real World Scope Testing Scot Manna S4SM085 Diagnostic

Snap-on Scope Buffer Operation

Pico Scope Controls

Current Probe Testing

Synch Probe Testing

Scope Testing Case Studies

Air Conditioning Systems Dave Hobbs S4DH121 Diagnostics

Air Conditioning Service best Practices

Compressor updates

Clutchless Compressor Systems

Fixing foul odors

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Essential Oscilloscope Know How Dan Marinucci S4DM102 Scope

How to Choose Correct Time Base

How to Choose Correct Voltage Scales

Understanding Trigger Settings

How to set up a Scope for Common Tests

How to Scope Popular Sensors and Actuators

Diesel Drivability for Gas Guys Dave Scaler S4DS081 Diagnostic

No prior Diesel experience necessary

Operation, testing, and common problems

Sprinter

Ford Powerstroke

Duramax

Cummins

Hybrid Diagnosis and Repair Jeff Bach S4JB111 Diagnostics

Power Split Device (PSD) Operation and Repair

MG1, MG2 Operation and Diagnostics, Code and No-Code

Atkinson Cycle Engine Operation

Common Problems and Solutions

Strategies for Wiring Diagram Analysis Jorge Menchu S4JM074 Diagnostic

To diagnose a circuit you need a clear picture of the circuit

Color coding circuits with markers, power, grounds, switching circuits

Procedures for understanding basic and complex circuits

Develop a clear understanding for tracing circuits

Advanced Scan Tool Diagnosis Kris Lewis S4KL106 Diagnostics

Scan Tool Diagnostic Techniques

Daimler-Chrysler -PIDs & Graphing-Trouble Codes-ATM & Functional Testing

Ford Motor Company -PIDs & Graphing-Quick Tests-Functional Tests

General Motors -PIDs & Graphing-Trouble Codes & Types-Bi-directional Controls

Mode $06 Resources

Programming, OEM & Aftermarket, J2534 Programming

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Diesel Emissions & OBD II Greg Moyers S4GM114 Diesel

Exhaust treatment - Service and repair

Misfire diagnostics

Common failures - Input sensors and actuators

Fuel and comprehensive component monitoring

Brake Technology Update with Best Recommended Service Practices

Ryan Barr S4RB099 Brakes

Fundamentals of Braking Forces Review:

Anti-Lock Brake System (ABS) Overview:

Electronic Stability Control (ESP)

Best Recommended Practices for Brake Service:

Systematic brake inspection process

Top 10 tips to ensure a successful brake service

Internal Sales from Technician to Service Advisor Maylan Newton

S4MN065 Communication

Developing better Service Writer to technician communication

Eliminate the communication time wasters

Understand what we are selling

What is good communication

What the technician needs for best job performance

What does the Service advisor need for best job performance

Calming and Retaining Angry Customers Margie Seyfer S4MS054 Communication

What causes customers/us to become angry

The seven things angry customers want from service providers

The very first thing to do when someone "blows up"

Six steps to calming the angry customer

Active listening - it is hard work but worth it - Skill practice

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Building an Employee Training Program Cecil Bullard S4CB069 Management

How to create a culture of learning and success with your employees

How to grow your own highly performing employees

How to get your best employees to train the new guys

How to pay for mentorship without breaking the bank

Training programs for Technicians and Service Advisors

Forms and sign off sheets for your mentorship program

Lean Process Management for Technicians and Service Advisors Part #2

Bill Haas / Donny Seyfer

S4BH061 Process/Policy

Designed as the real world application of the Part 1 workshop in the series

Evaluate and create effective standard operating procedures using LEAN methodology

A short refresh course on LEAN, 5S and using your brain effectively from attitude to diagnosis

Work through instructor lead LEAN exercises

Create Standard Operating Procedures with instructor and peer input

Go home ready to implement the LEAN disciplines in your shop

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Class Instructor Session

Code Class Type

BMW Motorsports III Luke Murray S5LM023 BMW

Covering E6x M5, M6 & E9x M3

Model Overviews

S85 & S65 Engine Mechanical Systems

MS S65 & MS S60 Engine Electronics

M Specific Driveline and Chassis Changes

High and Low Pressure VANOS systems

Common Failures and Solutions

MINI Electrical Systems Drew Wolfe S5DW030 MINI

R50-R53 Body Electronics Overview

I-K BUS Diagnosis and tips

R56 Energy Diagnosis and Understanding

R56-R60 Battery Registration $ Retrofitting

Coding & Programming Guidelines

Infotainment Systems

Instrument Cluster Tests

CBS Resting and Changes

Mercedes Benz New Generation of V-Engines 6 and 8-cylinder M 276/M 278

Johann Chua S5JC045 Mercedes

Compete Fuel system Overview M278

Removal and installation procedures for injectors

Synchronization M278

Charge air system M278 components / function and chain tensioner

Ignition System M278

Porsche M97 Engine Management Tony Callas & Luke Cole

S5TC011 Porsche

Camshaft deviation diagnosis utilizing a DSO scope

Fuel trim diagnosis techniques simplified

Misfire fault evaluation and diagnosis techniques

Diagnosis of all faults - Where to find the information

Testing the AOS utilizing a Manometer

Variable camshaft timing and lift systems

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VW and Audi New Engine Technology Don Bonelli S5DB035 VW/Audi

Audi Valve System

Innovative Thermal Management

Demand Control Oil Pumps

Secondary Air System changes

Engine Start Stop System

Stronic Transmission Overview

Overview 2.0L Engine Technology

Overview 3.0L Supercharged Engine Technology

Overview 4.0L Twin Turbo Engine Technology

VW Variable Camshaft System Diagnostic Techniques John Thornton S5JT089 VW

Develop a game plan/testing approach for VW VCT Diagnostics

Understanding Measuring Blocks, Basic Settings and Output Tests for VCT diagnostics

VW VCT Operation

Case Studies on VCT

Covering: 2000 Passat 2.8L ATQ, 2002 Passat 2.8L ATQ, 2005 Jetta 2.5L BGP, 2006 Passat 2.0L BPY, 2005 Touareg 3.2L R6 BMX, 2010 CC 3.6L VR6 BLV, 2009 A4 2.0L CAEB

New Fiat Multi-Air Technology Scot Manna S5SM078 Fiat

The Holy Grail of engine design has always been full valve control-Lift and Duration

Fiat's electronic-hydraulic control redefines engine control

Complete component design and operation

System real world scan data and waveforms

Code & system diagnostics

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Toyota / Lexus Driveability Dave Macholz S5DM096 Toyota

Fail Safe Strategies: What they are and why you need to know about them

Lost in translation: A look at deceiving ECM wiring diagrams

How a simple ignition system fault can ruin your day

Quick MAF sensor diagnostic tips

Air / Fuel ratio sensor operation: What does amperage have to do with it?

How the ECM monitors the A/F sensor, Oxygen Sensor and Catalytic converter

Toyota /Lexus fuel trim: Looks can be deceiving

VVT-i : Not all about timing

Active Tests you need to know about

How a simple ignition system fault can ruin your day

Factory tooling may cost less than you think

Powertrain Torsional Damping Systems Dirk Fuchs & Joe Laubinger

S5DF110 Powertrain

Clutch Operation Pull and Push Type

Clutch Release System Operation and Diagnosis

Torsional Damping Systems Operation and Diagnosis (Dual Mass Flywheel)

Diesel Engine Operation and Diagnosis (Pump Nozzle and Common Rail)

Influence of Engine to DMF

Service Bulletins

ABS, Stability Control Systems And Traction Control Systems Dave Hobbs S5DH122 Diagnostics

Anti-lock brake system components and operation.

The differences between anti-lock brake hydraulic channel systems and how they are used

Correct methods for performing anti-lock brake diagnostics

Common electronic stability control problems and solutions

The traction control system components and operation

Correct methods for performing traction control system diagnostic

EVAP Diagnostics and Techniques Bernie Thompson

S5BT088 EVAP

Tools and techniques for EVAP failures

Finding the small leaks

The importance and use of the flow gauge

Using CO2 for leak detection

Foam detection for leaks

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Handling the Phone Shopper Maylan Newton

S5MN068 Communication

Build value before the car is in the shop

Why quoting price is not always a good thing

Understand your differential and how to use it

Use Consultive and Relationship selling to build trust

Convert callers into customers

If you do quote a price… do it right!

Lip Service Margie Seyfer S5MS055 Communication

How to deliver a "knock your socks off" telephone greeting

Voicemail - Enhancing your greeting and messages that sell

How to work your voice to improve your perceived image - Yours and your business

Simple no cost ways to enhance your business image

Thirteen positive phrases that pay

Up Your Image Steve Louden S5SL057 Marketing

Why your shop’s image is your most important asset and marketing tool

Realizing the importance of first impressions

View pictures of dozens of exceptional as well as poor shop examples—very motivating

Why you can’t afford a poor image

How to make your business appeal to females---approximately 65% of today’s customers

Realizing your image is actually a marketing tool

Realizing perception is reality to a potential customer

Recognizing the importance of “drive up appeal”

A compressive image roadmap for “your” shop

Motivate, Manage and Control with the Right Pay Plan Cecil Bullard S5CB071 Management

The key mistakes that are often made when building pay plans

The theory behind a successful pay plan

Balancing your margins and pay

The 60/40 Rule

12 Things you need to have a successful pay plan

How to get employees to buy into the new pay plan

Page | 5

Chemistry Lessons: Creating a Company Culture Bill Haas S5BH063 Process/Policy

Become a great manager of talent

Attract the right people before you need them

Avoid quality people leaving your company

Extend the employee life cycle with a culture that breeds success

Utilize tools to set expectations and improve internal communications