integrated accessibility standards how-to workshop [read-only]
TRANSCRIPT
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AODA Integrated Accessibility Standards: How-to Workshop
Leola W. PonNovember 23, 2011
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OMHRA November 23, 2011
Today’s Plan…
• In-depth review of each IAS requirement:
• group work and interactive discussions
• Special topics: Information and Communication
Standards
• Special topics: Employment Standards
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OMHRA November 23, 2011
The Outcome…
• Map out your compliance strategy
• Develop your IAS accessibility policy
• Develop your IAS/human rights training program
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OMHRA November 23, 2011
Status of the Standards
• Customer Service
• Integrated Accessibility Standard
• Built Environment???
• etc.
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OMHRA November 23, 2011
Overview: Other Statutes
• AODA sets the floor
• Human Rights Code continues to apply
• If there is a conflict, the provision that provides the
highest level of accessibility for persons with
disabilities…shall prevail
• How determine or enforce?
• No AODA complaint mechanism for individuals
• Grievance? HRTO? Litigation?
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OMHRA November 23, 2011
Government Oversight & Enforcement
• Accessibility Directorate of Ontario
• Directors
• Licence Appeal Tribunal
• Court
• Fines ($50K/$100k)
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OMHRA November 23, 2011
“Integrated” Accessibility Standards
• Information and Communication
• Employment
• Transportation
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OMHRA November 23, 2011
Integrated Accessibility Standards
• Government of Ontario
• Large designated public sector organizations (50+
employees)
• Small designated public sector organizations (<50
employees)
• Large private / not-for-profit sector organizations (50+)
• Small private or not-for-profit sector organizations (<50)
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OMHRA November 23, 2011
AODA Dictionary: Selected Terms
• “accessible formats” may include, but are not limited
to, large print, recorded audio and electronic formats,
braille and other formats usable by persons with
disabilities;
• “communication supports” may include, but are not
limited to, captioning, alternative and augmentative
communication supports, plain language, sign language
and other supports that facilitate effective
communications
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OMHRA November 23, 2011
AODA Dictionary: Selected Terms
• “conversion ready” means an electronic or digital
format that facilitates conversion into an accessible
format
• “information” includes data, facts and knowledge that
exists in any format, including text, audio, digital or
images, and that conveys meaning
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OMHRA November 23, 2011
AODA Dictionary: Selected Terms
• “kiosk” means an interactive electronic terminal,
including a point-of-sale device, intended for public use
that allows users to access one or more services or
products or both
• “new internet website” means either a website with a
new domain name or a website with an existing domain
name undergoing a significant refresh
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OMHRA November 23, 2011
Integrated Standards (General) – Accessibility policies
• how the organization (will) achieve(s) accessibility
• statement of organizational commitment to meet needs
in a timely manner
• written policies, publicly available, accessible format
upon request
• January 1, 2013
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OMHRA November 23, 2011
Integrated Standards (General): Accessibility Plan
• multi-year, post on website and provide in an
accessible format upon request
• review and update at least once every five years in
consultation with persons with disabilities/ accessibility
advisory committee
• annual status report, post on website, provide in an
accessible format upon request
• January 1, 2013
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OMHRA November 23, 2011
Integrated Standards (General): Procurement of goods, services or facilities
• incorporate accessibility criteria and features
• if not practicable to do so, provide explanation upon
request
• January 1, 2013
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OMHRA November 23, 2011
Integrated Standards (General): Self-serve kiosks
• incorporate accessibility features when designing,
procuring or acquiring self-service kiosks
• January 1, 2013
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OMHRA November 23, 2011
Integrated Standards (General): Training
• IAS and Human Rights Code training to:
• all employees, and volunteers;
• all persons who participate in developing the
organization’s policies; and
• all other persons who provide goods, services or
facilities on behalf of the organization
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OMHRA November 23, 2011
Integrated Standards (General): Training
• appropriate to the duties of the employees, volunteers
and other persons
• as soon as practicable and ongoing (with changes to
policy)
• training records: date of training, number of trainees
• January 1, 2014
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OMHRA November 23, 2011
Integrated Standards (General): Accessibility reports
• Section 14 AODA
• “annually or at such other times”
• available to the public
• (electronically) signed by a director, senior officer or
other responsible person with authority to bind the
organization
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OMHRA November 23, 2011
Information and Communication
• exemptions:
• Products and product labels
• Unconvertible information or communications
• Information that the obligated organization does
not control directly or indirectly through a
contractual relationship (with exceptions)
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OMHRA November 23, 2011
Information and Communication
• If unconvertible, provide requester:
• an explanation as to why the information or
communications are unconvertible; and
• a summary of the unconvertible information or
communications
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OMHRA November 23, 2011
Information and Communications: FeedbackProcesses
• existing feedback processes must be accessible
• provide or arrange to provide accessible formats and
communications supports, upon request
• notify the public about their availability
• January 1, 2014
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OMHRA November 23, 2011
Information and Communication: Accessible formats and communication supports
• general obligation to provide or arrange for the
provision of accessible formats and communications
supports, upon request
• In a timely manner and based on specific needs
• At no additional cost (when compared to others)
• Consult with the individual
• Notify public of availability
• January 1, 2015
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OMHRA November 23, 2011
Information and Communication: Emergency plans/procedures and public safety
• information made available to the public
• Must provide in accessible format or with appropriate
communications supports, upon request
• January 1, 2012
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OMHRA November 23, 2011
Information and Communication: Websites and Web content
• Websites, web content (published after January 1,
2012), web-based applications, unless not “practicable”
• that an organization controls directly or through a
contractual relationship that allows for modification of
the product
• not “intranets”
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OMHRA November 23, 2011
Information and Communication: Websites and Web content
• January 1, 2014, new internet websites and web
content on those sites must conform with WCAG 2.0
Level A.
• January 1, 2021, all internet websites and web content
must conform with WCAG 2.0 Level AA (exceptions)
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OMHRA November 23, 2011
Information and Communication: Public Libraries
• Must provide access or arrange for the provision of
access to accessible materials where they exist
• Information on availability of accessible materials
• Optional for archival materials, special collections, etc.
• January 1, 2013
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OMHRA November 23, 2011
Employment
• employers and employees;
• does not apply to “volunteers” and other “non-paid”
• who is an “employee”?
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OMHRA November 23, 2011
Employment
• Compliance timeframes – with 1 exception
• January 1 2013 – Government
• January 1 2014 – Large public sector
• January 1 2015 – Small public sector
• January 1 2016 – Large private/non-profit
• January 1 2017 – Small private/non-profit
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OMHRA November 23, 2011
Employment
• Recruitment
• Must notify employees and the public about
availability of accommodation for applicants with
disabilities
• Applies to “recruitment processes”
• External advertisements
• Internal job postings
• interviews, etc.
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OMHRA November 23, 2011
Employment
• Recruitment, assessment or selection process
• notify accommodations are available upon request in
relation to the materials or processes to be used in
the recruitment process
• consult with the selected applicant
• provide or arrange to provide suitable
accommodation - take into account the applicant’s
accessibility needs
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OMHRA November 23, 2011
Employment
• Notify successful applicants
• the policies for accommodating employees with
disabilities
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OMHRA November 23, 2011
Employment
• Inform employees on disability policies (e.g.,
accommodation, human rights, return to work)
• provide info to new employees as soon as practicable
after starting job
• update if job accommodation policies change
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OMHRA November 23, 2011
Employment
• Accessible formats and communication supports for
employees
• consult (re: suitability of) and provide accessible
formats and communication supports for (a)
information that is needed in order to perform the
employee’s job; and (b) information that is generally
available to employees in the workplace.
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OMHRA November 23, 2011
Employment
• Workplace emergency response information
• individualized workplace emergency response
information
• if individualized information is necessary based on
type of disability
• if employer is aware of the need for accommodation
due to the employee’s disability
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OMHRA November 23, 2011
Employment
• Workplace emergency response information
• with the employee’s consent, the employer can
share information to designated person
• as soon as practicable after the employer becomes
aware of the need
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OMHRA November 23, 2011
Employment
• Workplace emergency response information
• review the information when:
• employee moves to a different work location;
• employee’s overall accommodations needs or plans are reviewed; and
• employer reviews its general emergency response policies.
• January 1, 2012
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OMHRA November 23, 2011
Employment
• Documented individual accommodation plans
• written process for the development of documented
individual accommodation, including:
• participation
• means for individualized assessment
• evaluation by an outside medical or other expert, at the employer’s expense
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OMHRA November 23, 2011
Employment
• written process for the development of documented
individual accommodation, including (…cont’d)
• representative or bargaining agent
• privacy
• frequency of review and updates, and how done
• reasons for denial of plan
• plan in a format that takes into account the employee’s
accessibility needs
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OMHRA November 23, 2011
Employment
• Documented individual accommodation plans shall,
• if requested, include any information regarding
accessible formats and communications supports
provided,
• if required, include individualized workplace
emergency response information
• identify any other accommodation that is to be
provided
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OMHRA November 23, 2011
Employment
• Return to work process
• outline the steps the employer will take; and
• use documented individual accommodation plans,
as part of the process
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OMHRA November 23, 2011
Employment
• Performance Management, Career Development and
Advancement, and Redeployment
• “shall take into account the accessibility needs of
employees with disabilities, as well as individual
accommodation plans”
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OMHRA November 23, 2011
Transportation
• Wide range of application from urban transit systems to
taxis to school buses
• Will also apply to organizations that provide
transportation on a less formal basis – universities,
colleges, hospitals, etc.
• Very technical specifications – 35 pages of the
regulation plus amended regulations under the HTA
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AODA Integrated Accessibility Standards: How-to Workshop
Leola W. PonNovember 23, 2011