What is I.Q.?

IntelligenceIntelligence:

Problem-solving skills and the

ability to adapt to and learn from life’s everyday

experiences

IQ vs. EQ 

What is IQ?

What is EQ?

Making the Case for Emotional Intelligence

Descriptions

Cognitive capacities; Technical expertise; Educated; Know-how; Intellect; Smarts; Skills; Book-learning

IQ (the quotient component) tends not to change much past our teen

years.

Why?

IQ- Intelligence Quotient. This is usuallyexpressed as a standard score with a

mean of 100 ± 15 (85-115).

Measuring Intelligence

I.Q. (Intelligence Quotient)A number that shows the rating of a

person's intelligence. It is found by dividing the mental age, as shown in tests, by the

actual age (16 is the largest age used) and multiplying it by 100.

Intelligence TestAny test used to measure mental

development. Most intelligence tests include tasks involving memory, reasoning, definitions, numerical ability, and recalling

facts.

Interpretive Descriptions of IQ Scores

IQ Score Descriptions Used

>130 Very Superior, genius, gifted

120-130 Superior

110-120 Above average, high average

90-110 Average

80-90 Low Average

70-80 Delayed, borderline

<70 Very Delayed, range of mental retardation

What is E.I.? (Emotional Intelligence)?

Emotional IntelligenceAccording to Salovey and Mayer

(1990) emotional intelligence is the ability to:• monitor one’s own and others’

feelings and emotions, • to discriminate among them• to use this information to guide

one’s thinking and action.

E. I.– the ability to understand oneself and to empathize with others. Ex. The phrase "emotional intelligence" was coined ... to describe qualities like understanding one's own feelings ... and "the regulation of emotion in a way that enhances living" (Time)

What Then Is EI?

Developing emotional awareness

Managing emotionsReading emotionsHandling relationships

Emotional Skills

DescriptionsCharacter; personality; soft skills;

socially capable; self-confident; good communicator.

“IQ gets you the interview – EQ gets you the job.”

MisconceptionsEI does not merely mean “being nice”. Nor does it mean allowing free rein to your feelings – “letting it all hang out.”

Two Different Kinds of Intelligence

Intellectual and

Emotional

Gender Differences?Women tend to be more aware of their emotions, show more empathy and are

adept interpersonally.Men tend to be more self-confident and

optimistic, adapt more easily, and handle stress better.

However, on the whole, men and women are generally equal

in total emotional intelligence.

Further Research

Work focused around the nature and types of emotional competencies have evolved current thinking around expanding the personal and social nature of emotional intelligence.

Emotional intelligence can be learned and is enhanced with experiences –

maturing.

The Three Layers of the Brain

The Layers:

Rational Brain (thinking)cortex and neo-cortexanalytical & technical ability

Emotional Brain (feeling)limbic systemfeelings, impulses, drives

First Brainbrainstem

The Three Layers of the Brain

The Layers:

Rational Brain (thinking)cortex and neo-cortexanalytical & technical ability

Emotional Brain (feeling)limbic systemfeelings, impulses, drives

First Brainbrainstem

How Each Layer Learns:

Rational Brain (reading, studying)grasps concepts quicklyassociations, comprehension

Emotional Brain (experiencing)motivation, extended

practice,feedback, repetition

(breaking a habit)

The Emotional Competence Framework

Personal Competence

Social Competence

The Components of EI

Personal CompetenceThese competencies determine how we

manage ourselves. 

Social CompetenceThese competencies determine how we

handle relationships. 

*(from Working with Emotional Intelligence)

(Per Daniel Goleman*)

PERSONAL COMPETENCE

Self-awarenessKnowing one’s internal states,

preferences, resources and intuitions. 

Emotional AwarenessAccurate Self-assessment

Self-confidence

PERSONAL COMPETENCESelf-regulation

Managing one’s internal states, preferences and resources.

Self-controlTrustworthiness

ConscientiousnessAdaptabilityInnovation

PERSONAL COMPETENCEMotivation

Emotional tendencies that guide or facilitate reaching goals. 

Achievement DriveCommitment

InitiativeOptimism

SOCIAL COMPETENCEEmpathy

Awareness of others’ feelings, needs and concerns.

Understanding OthersDeveloping OthersService Orientation

Leveraging DiversityPolitical Awareness

SOCIAL COMPETENCESocial Skills

Adeptness at inducing desirable results

from others.

InfluenceCommunication

Conflict ManagementLeadership

Change CatalystBuilding Bonds

Self Awareness

Self Management Social Awareness

Relationship Management

SocialCompetencies

PersonalCompetencies

Four Domains of Emotional Intelligence

The Good and The Bad Exercise

Think of a leader for whom or with whom you worked - one that you would gladly work with or for again.

Think of a person in a leadership position that you try to avoid, or left you drained, or hoping for more.

How would you describe these people? How did they make you feel?

EXERCISE

The Good - DescriptionGood Boss

VisionaryHumorousKindAppreciativeGood communicatorClear, precise (communication)Hard workerEmpathetic

Good team builderPositiveEthicalResults-oriented (vs. process)

Good Experience

FriendlyApproachableGood ListenerCaringKnowledgeableTook TimeReflectiveConcernedResponsive

Above & BeyondSelf ConfidentTook OwnershipCheerfulHelpfulInsightfulAccommodatingPersonable

The Bad - DescriptionsBad Boss

DisrespectfulBelligerentDemeaningMoodyNegativeUnethicalIncompetentDiscouraging

Self-absorbedInconsistent directionVindictiveEgo-maniacPridefulManipulativeParanoid

Bad Experience

RudeHeadstrongInsensitiveClosedUnhelpfulUnprofessionalUnconcernedUntrained

IncompetentUnethicalLazy / BoredBlame othersSmarmyArrogantCondescendingNon-responsive

The Good - FeelingsGood Boss

EmpoweredEnthusiasticValuedEnergizedHopefulConfidentSafeRelaxedMutual admirationRespectedMotivated to excel

Good Experience

SatisfiedYou were importantValuedCustomer for lifeRelievedPleasantOpenGrateful

ImpressedWorthyValidatedHappyEqualEncouragedHopefulSpecial

The Bad - FeelingsBad Boss

Little, small, demeanedHopelessStupidDrainedVery StressedAngryFearfulDepressed

UnappreciatedIncompetentRebelliousWithdrawnUncooperativeUnproductiveEager to sabotage

Bad Experience

AngryIgnoredDevaluedUnimportantVengefulHelplessUnsatisfiedDisrespectedUnsafe / VulnerableUsed & Abused

FrustratedVictimizedDisappointedDiscontentStressedDistressedIn shockDisbeliefDrainedHopeless

Intent vs. ImpactPeople with highly-developed EI are

aware of their IMPACT.

They are acutely aware that the impact that behavior has on others can be different from what you intend or expect.

People respond to you based upon what they perceive about your behavior, not what you think they perceive.

INTENT = IMPACT

INTENT =/= IMPACT

Developing Your Emotional Intelligence

Acting With Integrity

Difficult choices occur

Align choices with core values

Negative impact from being “out of alignment”

Discussion

How does this information shape the way we guide and interact with others?

How does our understanding of behavior and motivations impact our EI?

How can we use this information to be better leaders?

Intellectual

Emotional

Intelligence

Suggested Reading

Working with Emotional Intelligence, Daniel Goleman

Primal Leadership, Daniel Goleman, Richard Boyatzis, and Annie McKee

The Manager’s Pocket Guide to Emotional Intelligence, Emily A. Sterrett