intended for km service engineers … · *1 if you exchange nvram when performing “repair”, ......

intended for KM Service Engineers

Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01

1

2008/05/28

Ver.1.01

KONICA MINOLTA Europe

SSD Division

bizhub C203/C253/C353/C451/C550/C650

LK-101 LK-102

License Operation Guide



2

Contents About this guidebook .......................................................................................4

Outlines of Functions.......................................................................................4

Enter / Display confirmation procedure for license management ..................7

About upgrade of firmware..............................................................................8

Upgrade instruction and “how to” use functions added from i-Option ...........8

Activation.........................................................................................................9

• Overview of Activation Operation......................................................................... 9

• Necessary Hardware .............................................................................................. 9

• Necessary Information ........................................................................................ 10

• Relation of Hardware, Requirement/ Condition, and Information ................... 10

• Flow chart for “Activation” ................................................................................. 11

• Activation using [License Install Utility] ............................................................ 12

• Activation Procedure ........................................................................................... 13

Deactivation ...................................................................................................29

• Overview of Deactivation operation ................................................................... 29

• Necessary Hardware ............................................................................................ 29



• Flow chart for Deactivation ................................................................................. 31

• Deactivation Procedure ....................................................................................... 33

Repair.............................................................................................................41

• Overview of “Repair” operation.......................................................................... 41






3

• Flow chart for Repair ........................................................................................... 43

Initialization ..................................................................................................50

• Overview of Initialization operation.................................................................... 50



• Relation of Hardware, Requirement/Condition, and information .................... 51

• Flow chart for Initialization.................................................................................. 52

Operation procedure when executing particular operation ..........................61



4

About this guidebook From Mosel / Thames onwards i-Option firmware and a new license activation system is newly

adopted. Some additional functions will be available after the license activation. This

guidebook explains outline and operation procedure of “License Management”.

i-Option firmware is also including some additional functions that can be used without

the activation. For the explanation of those new functions please refer to the PRI of the

firmware.

Outlines of Functions New “License Activation Base Functions” are included in Mosel / Thames i-Option

firmware. Activation base functions have several types of functions. (Please refer to the

functions listed below.) Those functions are included in the firmware. If you purchase

the license and activate the ““License Activation Base Functions”, the functions will be

available. Also some function enhancements are included in the firmware. About those

functions, please refer to the PRI distributed with the firmware or the following chapter.

“License Activation Base Functions”.

In this guidebook, the functions like “LK-101, LK-102” (You need to purchase the

license when using these functions.) are called ““License Activation Base Functions”.

LK-101

Web browser function, Image panel, and it is possible to register the picture

(thumbnail) in the address book on the image panel.

LK-102

Enhancement of PDF encryption (response to public key and AES, function that

can write title / creator when sending PDF file, etc.)

License Operations When you start, stop or repair using the “License Activation Base Functions”., those

operations “Activation”, “Deactivation”, “Repair” or “Initialization”, have to be performed.

There are 4 types of License Operations.

License Operations

Activation This is the operation to enable ““License Activation Base Functions” and

make the functions operational.

It is possible to execute this operation in Administrator Mode or Service

Mode.



5

Deactivation The operation to invalidate the activated ““License Activation Base Functions”.

It is possible to execute this operation in Service Mode.

Repair It is necessary to execute this operation when the error of license

management state is displayed on the control panel. If it occurs, the “License

Activation Base Functions” are temporarily disabled. To recover the condition,

“Repair” operation has to be performed.


Initialization Execute this operation when the error state is not resolved after performing

“Repair”. Basically, execute “Initialization” only when the error of license

management state occurs after performing “Repair”.

When performing the operation, please confirm that the error of license

management state occurs under what conditions (executed operations, parts

replacement, setting change and so on).


Necessary information to perform License operation You need to get necessary information for each operation and send it to MFP and LMS to

execute the license operations. Following chart shows information for each operation.

Activation Deactivation Repair Initialization To LMS From LMS

Serial Number X X X X X Token Number X X X(*1) X(*2) X Request Code X X X X License Code X X(*1) X(*2) X

Deactivation code X X Deactivation Complete Code X X

Repair Request Code X X Repair Code X X

Initialization Code X X(*3)

*1 If you exchange NVRAM when performing “Repair”, you need this information.

*2 Required when re-activate the functions after the initialization.

*3 Necessary to contact the support to acquire the code.



6

Explanation of those “numbers” used on those operations / codes are as follows.

Serial Number

Serial Number for MFP body.

Token Number

Token Number is printed on the Token Kit, or will be informed when purchasing the

license. You need this number to enable “License Activation Base Functions”.

Request Code

The ID Number created by the MFP. Serial Number information is also included in

the Request Code.

License Management Server (LMS)

The server performs license management. When you activate / deactivate or

make other operations for “License Activation Base functions”, you need to access

the “License Management Server (LMS)” from within “infohub“ website.

License Code

Use this code with the MFP when you activate “License Activation Base

Functions”. The “License Management Server (LMS)” issues this code.

Deactivation Code

This code is issued from LMS. This code is prepared on LMS when the necessary

information is entered in LMS. After receiving the code, you need to enter it in MFP

through the control panel to perform the deactivation.

Deactivation Complete Code

The information indicates to let LMS know the deactivation operation has been

complete properly. MFP issues this code.

Repair Request Code (Repair Demand Code)

If an error of license management state may be detected, and it is displayed on the

control panel. At this time, you need to issue “Repair Request” to LMS. The

information issued to request is the “Repair Code”.

Repair Code

When you enter the Repair Request Code to LMS, information to solve the error of

license management state is issued from LMS. This information is the “Repair

Code”.



7

Initialization Code

In the event that the error of license management state is not resolved, the license

has to be reset to the initial condition forcibly. The information used to do it is the

initialization code and issued from LMS. Needs to be requested to BEU. Contact

your local service organization first. After that, it is necessary to activate the

license again, to use the functions.

Enter / Display confirmation procedure for license management Details about the procedure are described below. You need to execute the license operation

on the LMS (infohub) / PC (Web browser) / MFP panel.

(Image)

It is possible to Enter / display information in the following ways.

Use the printout from MFP.

Display the information on the panel or enter the information from panel.

Display the information on the PC. Enter the information from (PageScope Web

Connection) or Web browser screen.

* Actual screen may be different from the operation procedure screen in this guidebook.

LMS

MFP PC



8

Requirements for using “License Activation Base Functions” Please prepare the following details prior “Activation”.

Firmware for i-Option

Additional Memory: included in Upgrade Kit (UK-201).

Token Certificate: included in License Kit (LK-101/102).

About upgrade of firmware You need to upgrade to firmware for i-Option to use functions of i-Option.

C650: DLBT0800064* - EFIGS languages



C353/C253/C203: DLBT0800114* - EFIGS languages

Mosel series FE3 (88) or higher / Thames series FE2 (88) or higher. For localized versions

please refer to infohub downloads.

For more details about the new Firmware scheme please refer to: TNEU0800005EN*

About firmware version for i-Option and upgrade procedure, please refer to

“Upgrade Procedure to i-Option” in PRI of above CSES numbers.

Without upgrade of firmware for i-Option, operation screen for activation is not

displayed on operation panel even if you purchase Token Certificate. Therefore,

you cannot use “License Activation Base Functions”!.

After upgrade is completed, please refer to “Activation Procedure” and perform

Activation of “License Activation Base Functions”.

Upgrade instruction and “how to” use functions added from i-Option

Please refer to “Cautions” in the PRI of above CSES numbers.



9

Activation You need to perform “Activation” to use “License Activation Base Functions”. The following

is the explanation about the “Activation”.

Overview of Activation Operation Find Token Number on Token Certificate, and get Serial Number and Request

Code from MFP. From PC, access to LMS using Web browser, and Enter Token

Number, Serial Number and Request Code to LMS. License Code is output from

LMS. If you enter the code to MFP, Activation will be completed.

Who performs this operation

MFP Administrator

Necessary Hardware MFP

Upgrade Kit (UK-201 additional memory etc.)

License Kit (LK-101/LK-102, Token Certificate)

PC

License Management Server (LMS) (BEU and BT are managing this server.)

MFP

Token Certificate

[Serial Number]

[Request Code]

[Token Number]

[License Code]

Activation

Enter

Output

Enter

LMS



10

Necessary Information Serial Number (13 digits)

Request Code (30 digits)

Token Number (20 digits)

License Code (30 digits)

Relation of Hardware, Requirement/ Condition, and Information

Necessary Hardware Requirement/ Condition Information

MFP

FW for i-Option is installed to

the MFP.

Additional memory (UK-201)

is installed.

[Serial Number]

[Request Code]

License Kit

(LK-101 / LK-102)

Token Certificate

[Token Number]

Upgrade Kit

(UK-201)

Additional memory,

Pen etc.

None

PC

Web browser

Internet Access environment

None

License Management Server

(LMS)

BT / BEU are managing this

Server.

[License Code]



11

Flow chart for “Activation” There are 3 steps to perform “Activation”.

1. Gather Information from MFP / Kit

2. Access to LMS

3. MFP Activation

The following is the flow chart for the Activation.

4.

Light blue

Yellow

Pink

Access to LMS using Web browser.

Get the [License Code] from LMS.

Confirm that access to LMS using Web browser is possible.

Prepare PC

Prepare the MFP (FW for i-Option)

(additional memory)

Get the [Serial Number] [Request Code] from MFP

Prepare License Kit.

Enter the following information to LMS. [Serial Number] [Request Code] [Token Number]

Enter [License Code] to MFP and activate the function (Activation).

Complete Activation

Find the [Token Number] on Token Certificate.



12

Activation using [License Install Utility] It is possible to issue the license code from LMS, and activate the MFP function using

“License Install Utility”. Please refer to the “Users Guide” of “License Install Utility” for the

detailed procedure.

Caution:

When you issue the License Code and activate the MFP function, you need to use the

same PC that installed “License Install Utility”.



13

Activation Procedure The following is the step by step procedure to activate “License Activation Base Functions”.

1. Gather information from MFP / Kit

1-1. Find [Token Number] from License Kit.

1-2. Get [Request Code] and [Serial Number] from MFP.

2. Access to LMS

2-1. Access to LMS and get [License Code].

3. MFP Activation

3-1. Enter [Function needs Activation] and [License Code] and activate the function.

When use each code, please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”.

“0 (Number)” is not used in [Request Code] and [License Code].

Necessary information (operation) and acquisition procedure in the above steps.

Information (operation) Acquisition Procedure Note

Token Number Token Certificate (License Kit) 20 digits alphanumeric

Request Code a) MFP panel

- Administrator Mode

- Service Mode

b) PSWC (Administrator Mode)

30 digits alphanumeric

Serial Number Get serial number taking Request

Code.

Serial Number Label


EG.) A00H020012345

License Code LMS (Web browser) 30 digits alphanumeric

Activation

(Enter License Code)

a) MFP panel


- Service Mode




14

1. Gather information from MFP/ Kit



2. Access to LMS

3. MFP Activation

a) Purchase License Kit and get Token

Certificate. • License Kit

(LK-101 / LK-102)

• Token Certificate

b) Token Number is described in Token

certificate.


EG.)1234-5678-90ab-1234-5678



15




Acquisition procedure: MFP panel •MFP panel •PSWC

2. Access to LMS

3. MFP Activation

• Get [Request Code] and [Serial Number] from MFP panel .

a) Login to Administrator Mode and press

[Forward].

b) Select [License Settings].

c) Select [Get Request Code].



16

d) Select [Yes] and press [OK].

e) Press [Print List] and print displayed

[Request Code] and [Serial Number].

Or write down [Request Code] and [Serial

Number].

*Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”. “0 (Number)” is

not used in [Request Code]. e’) When selecting [Print List], please press

[Start] or Start button after selecting the paper

tray.

When printing it, [Request Code] and [Serial Number] will be printed as sample below.

f) Exit from Administrator Mode and go on to

the next step [2. Access to LMS / infohub].



17





2. Access to LMS

3. MFP Activation

• Get [Request Code] and [Serial Number] from MFP .

a) Enter in Service Mode, and then press

“Stop”,”9”. The “Billing Setting” screen will

appear.

Select [License Management].

b) Select [Request Code].

c) Print displayed [Request Code] and [Serial

Number], or write them down.

Press Start button to print the information.



not used in [Request Code].

d) Exit from Service Mode and go on to the

next step [2. Access to LMS / infohub].



18





2. Access to LMS

3. MFP Activation

• Get [Request Code] and [Serial Number] from PSWC.

a) Login to PSWC in the Administrator mode.

b) Select [Maintenance] > [License Settings]

> [Get Request Code] and click [OK].

c) Write down displayed [Request Code] and

[Serial Number], or print this page.



not used in [Request Code].

(If you access LMS using the same PC that

access to PSWC, you can enter Request

Code using Copy-and-Paste.)

d) Go on to the next step [2. Access to LMS].



19


2. Access to LMS

2-1. Access to LMS / infohub and get [License Code].

3. MFP Activation

a) Access “infohub” from any PC connected to the internet using the URL below.

http://infohub.konicaminolta.eu

*During the procedure with LMS, when you need to return the previous screen, press the back

icon on the web browser.

b) Click [Connect to License Server].

c) Click [Generate License Code].

d) Enter Serial Number of MFP to [MFP Serial

Number] and click [Next].



20

e) Enter [Request Code] and click [Next].

* Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”.

“0 (Number)” is not used in [Request Code].

f) Enter [Token Number], select the License

Kit (Product Description) that needs

activation, and click [Add].

g) Click [OK].

h) Check [Token Number] and [Product

Description] and click [Next].

If you find a mistake, click [DEL] button and

start from the operation “g)” again.



21

i) Click [Generate License Code].

j) Write down displayed [License Code], or

print out this page.



“0 (Number)” is not used in [License Code].

(If you access MFP from PSWC using the

same PC that access to LMS, you can enter

License Code to MFP using

Copy-and-Paste.)

k) Close the window and go on to the next

step [3. MFP Activation].



22


2. Access to LMS

3. MFP Activation

3-1. Enter [Function needs Activation], [License Code] and activate the function.

Activation procedure: •MFP panel •MFP panel •PSWC

• Perform Activation from MFP panel

a) Enter Administrator Mode and press

[Forward].


c) Select [Install License].



23

d) Select [Select Function].

e) Select the License Kit that needs activation.

f) Select [Enable: Yes] and press [OK].

g) Select [License Code].



24

h) Enter [License Code] and press [OK].

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”. “0 (Number)” is not used in

[License Code].

i) After confirming [Select Function] and

[License Code], press [Install].

j) Select [Yes] and press [OK].

k) When this screen is displayed, reboot the

MFP.



25

l) After rebooting MFP, check the function was

activated.

Administrator Settings> License Settings> List

of enabled Functions

Confirm that activated function is displayed in

the [Enabled] field.

The activation operation completed.


2. Access to LMS

3. MFP Activation



• Perform Activation from MFP panel .



appear.


b) Select the License Kit that needs activation.



26

c) Select [License Code].

d) Enter License Code and press [END].



[License Code].

e) After checking the selected Kit and [License

Code], press [Apply].

f) When this message is displayed, reboot the

MFP.



27

g) After rebooting MFP, check the function was

activated.

Service Mode> Billing Setting> License

Management> List

Confirm that activated function is displayed in

the “Enable” field.

The Activation operation completed. 1. Gather information from MFP/ Kit

2. Access to LMS

3. MFP Activation



• Perform Activation from PSWC.


b) Select [Maintenance]> [License Settings]>

[Install License].



28

c) Select the License Kit that needs Activation

(Change the pull-down menu to “Not

Registered” except selected Kit.), Enter

License Code and press [OK].



[License Code].

d) When this screen is displayed, reboot the

MFP.

e) After rebooting MFP, check the function was

activated.

PSWC Administrator Mode> [Maintenance]>

[License Settings]> [Install License]

Activated function is grayed out and

“Registered” is displayed.

The Activation operation completed.



29

Deactivation This is the operation to deactivate the activated functions. Deactivated function will be

unavailable and not displayed on the panel. The following is the explanation about the

“Deactivation”.

Overview of Deactivation operation Register Serial Number of MFP and purchased Token Number from PC to LMS

using Web browser. LMS issues “Deactivation Code” to deactivate functions.

Register the “Deactivation Code” to MFP, and you can perform deactivation of

functions. After registration, “Deactivation Complete Code” is displayed on the

MFP. Please be sure to register the code to LMS using Web browser.

Who to perform the operation

Service engineer (Sales person)


License Kit (LK-101 / LK-102 Token Certificate)

PC

License Management Server (LMS) (BEU / BT are managing this server.)

MFP

Token Certificate

[Serial Number]

[Token Number]

[Deactivation Code]

Enter

Output

Ente

LMS

[Deactivation Completion Code]

Ente

Deactivation



30


Token Number (20 digits)

Deactivation Code (35 digits)

Deactivation Complete Code (35 digits)



MFP


the MFP.

“License Activation Base

Functions” are activated.

[Serial Number]

[Deactivation Complete Code]

License Kit

(LK-101 / LK-102)

Token Certificate

[Token Number]

- types of licenses

PC

Web browser


Note

License Management

Server (LMS)

BEU / BT are managing this

server.

[Deactivation Code]



31

Flow chart for Deactivation There are 3 steps to perform “Deactivation”.

1. Gather Information from MFP / Kit

2. Register deactivation code to MFP

3. Register deactivation information to LMS

The following is the flow chart for the deactivation.

Light blue

Yellow

Pink

Confirm that access to internet using Web browser is possible.

Prepare PC

Find [Serial Number] from MFP.

Prepare License Kit

Enter the following information to LMS. [Serial Number] [Token Number]

Find [Token Number] on Token Certificate


Get [Deactivation Code] from LMS.

Next Page

Prepare MFP



32

Complete Deactivation

Enter [Deactivation Code] to MFP and deactivate functions. Get [Deactivation Completion Code] from MFP.

Access to LMS from Web browser. After entering [Serial Number], register [Deactivation Complete Code] to LMS.

continued from previous page



33

Deactivation Procedure The following is a “step-by-step” procedure to deactivate “License Activate Base Functions”.



1-2. Find [Serial Number] from MFP.

2. Get Deactivation code

2-1. Access to LMS and get [Deactivation Code]

3. MFP Deactivation

3-1. Enter [Deactivation Code] to MFP and deactivate functions.

3-2. Enter [Deactivation Complete Code] to LMS.

When use each code, please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”.

“0 (Number)” is not used in [Deactivation Code] and [Deactivation Complete Code].

Helpful information (operation) and acquisition procedure in the above steps.


Token Number Token Certificate (License Kit) 20 digits alphanumeric

Check License Kit that needs

Deactivation.

Serial Number Serial Number Label 13 digits alphanumeric

Enter to LMS

Deactivation Code LMS (Web browser) 35 digits alphanumeric

Enter to MFP panel

Deactivation Enter to MFP panel

(Service Mode)

Deactivation Complete

Code

MFP panel (Service Mode) 35 digits alphanumeric

Enter to LMS



34




2. Get Deactivation Code

3. MFP Deactivation

a) Confirm Token Number that is described in

Token Certificate.

• License Kit

• LK-101 / LK-102

• Token Certificate


EG.)1234-5678-90ab-1234-5678





3. MFP Deactivation

a) Confirm the Serial Number Label of MFP

and find Serial Number.


EG.)A00H020012345



35



2-1. Access to LMS and get [Deactivation Code].

3. MFP Deactivation






c) Click [Deactivate License Code].

d) Enter [Serial Number] and click [Retrieve].



36

e) Activated function list of MFP (Serial

Number was Enter in the above step) is

displayed. Check the check box for License Kit

that needs Deactivation, and click

[Registration].

*Confirm that Token Number of function that

needs Deactivation is identical with Token

Number from [1. Gather information from

MFP/Kit] step.

f) Click [OK].

g) Write down displayed [Deactivation Code],

or print out this page.



[Deactivation Code].

h) Close the window and go on to the next step

[3. MFP Deactivation].



37



3. MFP Deactivation


Enter from: • MFP panel




appear.


b) Select [Deactivation].

c) Press [Deactivation Code].

d) Enter Deactivation Code and press [END].



“0 (Number)” is not used in [Deactivation

Code].



38

e) Select the License Kit that needs to be

deactivated.

f) Press [Apply] after checking the selected Kit

and “Deactivation Code” you entered.

g) Print out displayed [Deactivation Complete

Code] or write it down, and reboot MFP.

If you set A4 (SEF) to paper tray, you can

press Start button and print the code out.

You can check [Deactivation Complete Code]

from the following procedure “h)”.

h) After rebooting MFP, check the function was

deactivated.

Service Mode> Billing Setting> License

Management> List

Confirm that deactivated function is displayed

in the [Not Registered] field.

Deactivation procedure in MFP completed. i) Exit from Service Mode and go on to the

next step [3-2. Enter [Deactivation Complete

Code] to LMS].



39



3. MFP Deactivation







b) Click [Connect to License

Server].

c) Click [Deactivate License

Code in LMS].



40

d) Enter [Serial Number] and

[Deactivation Complete Code],

and click [Registration].

e) Click [OK].

By pressing [Cancel], it is

possible to correct what was

entered.

f) When this screen is

displayed, register of

Deactivation Complete Code to

LMS is completed.

The Deactivation operation

completed.



41

Repair After replacement of parts, the message “License Management Error occurred” may be

displayed on the control panel. When it the message appears, it is necessary to perform

repair operation.

The repair operation can be done with accessing LMS. When parts as listed below are

replaced, the message “License Management Error ” may be displayed.

When replacing those parts below, please replace them with new parts. When the

parts are replaced with used parts, the message condition can not be solved by

performing the repair operation.

NVRAM

Service EEPROM Board

If “License Activation Base Function” was already activated

While the error message is indicated on the control panel, the “License

Activation Base Function” will not be disabled.

When the error message is indicated after replacement of the NVRAM, License

Activation is required after the completion of the repair operation to use the

function again.

If “License Activation Base Function” was not activated

Even the function was not activated, the message may be indicated if those

parts mentioned before is replaced. MFP can be used without the repair

operation, but to solve it, the repair operation is required.

Overview of “Repair” operation With accessing LMS via “infohub”, it is necessary to enter the serialnumber,

“Request Code”, and “Repair Request Code”. LMS will issue the “Repair code”.

With using the “Repair Code” issued from LMS, the repair operation will be

preformed. To perform repair operation, the code has to be entered in the MFP

using the control panel.


Customer engineer or sales personMFP

[Serial Number]

[Repair request code]

[Request Code]

[Repair Code]

Ente

OutputEnte

LMS

Repair



42


PC

License Management Service (LMS) (BEU and BT are managing this server.)


Request Code (30 digits)

Repair Request Code (Repair Demand Code) (35 digits)

Repair Code (35 digits)



MFP


the MFP.

[Serial Number]

[Request Code]

[Repair Request Code]

PC

Web browser


None

License Management Server

(LMS)

BT and and BEU are

managing this server.

[Repair Code]



43

Flow chart for Repair There are 3 steps to perform Repair.

1. Gather information from MFP

2. Access to LMS

3. MFP Repair

The following is the flow chart for the Repair.

Light blue

Yellow

Pink

Complete Repair Operation If license management error displayed after the replacement of NVRAM, the activated functions before the replacement will be displayed. To use the function, please reactivate the function by performing activation operation.

Enter the [Repair Code] in MFP through the control panel.

Receive [Repair Code] from LMS.

Confirm that access to LMS using Web browser is possible.

Prepare PC

Get [Serial Number] [Request Code] [Repair Request Code] from MFP.

Enter the following information on LMS. [Serial Number] [Request Code] [Repair Request Code]


Prepare MFP



44

1. Gather information from MFP.

1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair

Request Code].

Acquisition procedure: From the control panel

2. Access to LMS

3. Repair the MFP (License Error)

• From the control panel, please acquire [Request Code], [Serial Number], and [Repair Request

Code] indicated in .

The message “License management error occurred”

as picture is displayed when turn on the main power.

The normal screen will be displayed when [OK]

button or when one minute passed after turning on

the main power.

The message is also displayed on the second line of

the message area. a) Enter Service Mode, then press “Stop”, then “9” to

display [Billing Setting] screen.

b) Select [Repair].



45

c) Select [Repair Request Code].

d) [Serial Number], [Repair Request Code], and

[Request Code] is displayed on the LCD. Print it or

write down the information. Press Start button to

print it.

* Request Code is not printed therefore, it is

necessary to write down the code.

Please pay attention “U” and “V”, “0 (number)” and

“O (alphabet)”.

“0 (number)” is not used in [Request Code] and

[Repair Request Code].

When printing it, [Repair Request Code] and [Serial Number] will be printed as sample below.

e) Exit from Service Mode, and then forward to

next step. [2. Access to LMS].


2. Access to LMS

2-1. Access to LMS to receive [Repair Code]


a) Access to the following URL from the PC connected to the internet.




46




c) Click [Repair License Code].

d) Enter [Serial Number], [Request Code], and

[Repair Request Code (Repair Demand

Code)].

After that, click [Registration].

e) Click [OK]. By pressing [Cancel], it is

possible to correct what was entered.



47

f) [Repair Code (Restoration Permission Code)] and

[License Code] is displayed. Print it or write down

the information. Press Start button to print it.

* License code is necessary to re-activate the

function after the repair operation.

* With some condition, the license code may not be

displayed. (Ex. When replacing the EEPROM

board.)

Please pay attention “U” and “V”, “0 (number)” and

“O (alphabet)”. “0 (Number)” is not used in [Repair

Code] and [License code].

g) Close the web browser and forward to next

step. [3. Repair the MFP]



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2. Access to LMS


3-1. Enter Repair Code to solve the License Error.

Enter from: •Control Panel

• Perform Repair in . a) Enter in Service Mode, and then press


appear.

Press [License Management].

b) Press [Repair] on the left side on LCD, and

then press [Repair Code].

c) Enter [Repair Code] the Press [OK].



not used in [Repair Code].

d) Make sure the repair code, and then press

[Apply].



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e) Turn the main switch OFF and ON.

f) The error condition will be resolved.

The repair operation completed.

Caution: When License Management error is detected on the MFP with the License activated after replacing NVRAM, it is necessary to perform License activation to enable the License Activation function after completion of the repair operation. Please refer to License Activation procedure for detail.



50

Initialization When the message “License Management Error” is displayed on the control panel, the

repair operation is first thing to do. However, in case the condition could not be solved after

repair operation, the license initialization operation necessary to be performed to clear the

condition.

Overview of Initialization operation LMS issue initialization codes, and then the initialization can be done by entering

the code in MFP through the control panel. To acquire an initialization code, it is

necessary to report the condition to your local service organization first. After the

initialization, “License Authentication Base Function” will be disabled. Therefore, to

use the function again, it is necessary to perform License activation operation.


Customer engineer or Sales person. To perform the initialization, it is

necessary to communicate to your local service organization (NOC) first to

acquire the initialization code.



Request code (30 digits)

MFP [Serial Number]

[Request Code]

[Result of Repair operation]

[Service history]

Information/ Request

Reply

[Initialization Code]

Support Contact

Initialization

Enter



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Initialization code (35 digits)

The service history, the result of the repair operation and parts replacement history

etc.

To activate the license, the information is also rewired as explained in License

Activation Operation.

Relation of Hardware, Requirement/Condition, and information


MFP

i-Option FW has to be

installed

[Serial Number]

[Request Code]

[Service history]

-Parts Replacement

-Result of Repair

operation

Communication method to

support contact such as Phone,

Fax or email to local service

organization.

[Initialization Code]



52

Flow chart for Initialization There are 3 steps to perform Initialization

1. Gather necessary information

2. Prepare initialization

3. Perform initialization

The following is the flow chart for the initialization.

Light Blue

Yellow

Pink

Inform the following to Service Contact [Serial Number]

[Request Code] [Service History] Receive [Initialization Code]

Enter the initialization code through the control panel.

Complete Initialization Perform license activation when necessary.

Prepare MFP

From MFP [Serial Number] [Request Code] Prepare when communicating with service contact [Service history] - Parts Replacement - Result of repair operation



53

[Initialization Procedure]

The following is the step by step procedure for initialization.


1-1. Get [Request Code], [Serial Number] and [Service history] from MFP.

2. Prepare Initialization

2-1. Contact the local service organization / NOC.

2-2. Get [Initialization Code] from the local service organization / NOC.

3. Perform Initialization

3-1. Enter [Initialization Code] to MFP and perform Initialization.

After performing Initialization, “License Activation Base” Function will be disabled.

Please refer to [Activation Procedure] and activate the “License Activation Base

Functions”. again.

When using each code, please pay attention “U” and “V”, “0 (number)” and “O

(alphabet)”.

“0 (Number)” is not used in [Request Code] and [Initialization Code].

Here are necessary information (operation) and acquisition procedure in the above steps.


Request Code a) MFP panel


- Service Mode



Serial Number Displayed on the same screen as

Request Code.

Serial Number Label


EG.)A00H020012345

.

[Service History]

-Parts replacement

-Result of Repair operation

etc..

Contact the local service

organization / NOC.

Initialization Code Customer engineer gets the code

from Support contact.


Initialization

(Enter Initialization

Code)

Enter to MFP panel.

Service Mode



54







a) Login to Administrator Mode and press

[Forward].


c) Select [Get Request Code].



55

d) Select [Yes] and press [OK].

e) Press [Print List] and print displayed

[Request Code] and [Serial Number].

Or write down [Request Code] and [Serial

Number].



[Request Code]. f) When selecting [Print List], please press

[Start] or Start button after selecting the paper

tray.

When printing it, [Request Code] and [Serial Number] will be printed as sample below.

g) Exit from Administrator Mode and go on to

the next [2. Prepare Initialization].



56









appear.


b) Select [Request Code].

c) Print out displayed [Request Code] and

[Serial Number], or write them down.

If you press Start button, they are printed out.


and “O (alphabet)”.

“0 (number)” is not used in [Request Code].

d) Exit from Service Mode and go on to the

next step [2. Prepare Initialization].



57




2. Prepare Initialization.


• Get [Request Code] and [Serial Number] from PSWC.


b) Select [Maintenance]> [License Settings]>

[Get Request Code] and click [OK].

c) Write down displayed [Request Code] and

[Serial Number], or print this page.



[Request Code].

(If you access LMS using the same PC that

access to PSWC, you can Enter Request

Code using Copy-and-Paste.)

d) Go on to the next [2.Prepare Initialization].



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2-1. Contact the Support contact.

2-2. Get [Initialization Code] from the Support contact.


• Contact the Support contact. (Customer engineer)

a) Contact the Support contact and inform [Serial Number] [Request Code] [Service history] to

get [Initialization Code].



2-1. Contact the Support contact

2-2. Get [Initialization Code] from the Support contact.


• Get [Initialization Code]. (Customer engineer)

a) When you get [Initialization Code] from the Support contact, please go on to the next [3.

Perform Initialization].



59




3-1. Enter [Initialization Code] to MFP and perform Initialization.

Initialization procedure: •MFP panel

• Perform Initialization from MFP panel .



appear.


b) Select [Initialize].

c) Enter Initialization Code and press [Apply].



“0 (number)” is not used in [Initialization

Code].



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d) When this screen appears, reboot MFP.

And Initialization is completed.

After performing Initialization, “License Activation Base Function” will be disabled.

Please refer to [Activation Procedure] and activate the “License Activation Base

Functions” again.



61

Operation procedure when executing particular operation 1. Using a license already activated on another MFP (Refer to fig. below),

a. Deactivate the license on the MFP A.

b. After the deactivation is performed MFP A, it is possible to activate the License again

on MFP B.

Do not execute “Initialization” for this purpose, especially on the MFP with License

activated. (MFP A) (Please make sure to execute “Deactivation”.) If executing

“Initialization”, the following operation is required to transfer the license to the

other MFP.

i. Activate the license on MFP A once. (The license needs to be activated on

MFP A.)

ii. Deactivate the license. Then it is possible to use deactivated license on the

other MFP B.

2. Replacing NVRAM

If replacing NVRAM, please make sure to use a new one.

“License Management error” might/will occur. The following operation is required to solve that

issue.

If the license is activated,

a. execute “Repair”

b. execute “Activation” after “Repair”

If the license is NOT activated,


b. If “Repair” is not completed correctly, execute “Initialization”.

Transfer

MFP A

License

Deactivation

MFP B

License

Activation

a b



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3. Replacing “Service EEPROM”,

If replacing “Service EEPROM”, please make sure to use a new one.

“License Management error” might/will occur. The following operation is required to solve

the issue.


b. If “Repair” is not completed correctly, execute “Initialization”.

NVRAM

MFP

New NVRAM

Replace

MFP

Service

EEPROM

New

Service EEPROM

Replace

intended for km service engineers … · *1 if you exchange nvram when performing “repair”, ......

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