INTER VALLEY MEMBER ROBIN RING

Music & Memories

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Sixty-five year-old, Claremont resident Robin Ring knew she would be an Inter Valley

Health Plan member even before she was eligible. “My mother was so well taken care of by her doctor and Inter Valley,” she remembers. “I didn’t have to make any decisions about which plan I was picking. I picked Inter Valley Health Plan.”

A Special EducationFor 34 years, Ring was a teacher for the Alta Loma School District. Of those 34 years, she spent 20 teaching fourth, fifth and sixth graders in Special Education classes, and 14 teaching second grade. Though challenging at times, she remembers her teach-ing experience fondly. “I especially loved teaching Special Education,” she says. “I think it came naturally to me.” When you hear her patient and melodic voice, it’s easy to understand.

She earned her first teaching credential from Cal Poly, Pomona in 1974 and served as a long-term substitute teacher for several years. After receiving one of the first Learning Handicapped credentials from the University of California Irvine in 1977 she became a Special Day Class teacher.

In 1985 she completed her masters’ thesis project titled Early Swimming for Children with Myelo. She worked with newborns to six-year-olds born with spina bifida

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myelomeningocele which is a severe form of spina bifida that requires surgery.

Although she loved teaching, when Ring retired in 2010 at the age of 60, she knew it was time. “I was ready,” she remembers. In addition to a full-time teaching job, she had also been taking care of her aging mother as she lived in various assisted living homes over seven years. She remembers caring for her mother in the mornings and evenings, while still working and creating lesson plans. “That was one of my biggest challenges, holding down a teaching job and caring for her.”

Ring is a gifted entertainer with a love of music, singing and wearing costumes. Her closet is filled with costumes, which she wears when she performs. She has learned to play several instruments by ear, beginning with piano when she was only four years old. “I credit my Nana with ear-training me,” she says. Her grandmother would ask her to turn her back while she played different notes and then ask Ring to identify them. “In my imagination, I could see the keyboard and which note she pressed.”

Ring also plays the harp, the ukulele, and the accordion. She currently has two pianos (a spinet and baby grand), three ukuleles, three accordions, and a six foot orchestra pedal harp.

Which piano is her favorite depends on her mood and the style of music she’s playing. “I love my baby grand for playing classical and romance. I love my grandma’s spinet for playing rock ‘n’ roll and bright, fun songs.”

From 1990 to 1997, Ring moon lighted at Claremont’s Candlelight Pavilion Dinner Theater, playing her harp for an hour before the show, seven shows a week. She remembers it as her “happiest job.” Now Ring is an avid entertainer, playing and sometimes singing at weddings, funerals, dinner parties, baptisms, and wherever else music is needed.

She also often performs in Memory Care Units for people with Alzheimer’s disease and dementia. For this audience, she plays older songs, the ones she remembers learning from her

grandmother and hearing on episodes of the Lawrence Welk Show. Sometimes friends come along to help, offering to sing or perform or turn the participants’ lyric packets. “It’s one of my most satisfying jobs,” she says. “It makes me want to cry. You start the music and see them switch” as they begin to smile and sing along. She fondly remembers one woman who had not spoken in some time coming up to her at the end of one of her performances. “She grabbed my shoulders and said ‘I like the music.’” From then on

she sat right next to the piano whenever Ring came to play she always smiled with joy.

“ We make a

living by

what we get.

We make a

life by what

we give.” Winston Churchill

Ring dressed in one of her own costume creations for a roaring twenties themed dinner dance. Another is an authentic Hawaiian wedding dress (see cover)

that she wears when playing her

ukulele.

Music & Memories…continued

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VOLUNTEER FOR MEALS ON WHEELSThe Claremont Meals on Wheels program, operating since 1972, relies on volunteers to help deliver nutritious, hot meals to older adults, those with disabilities or who are recovering from operations, and others who may not be able to leave their homes. Volunteers pack and deliver meals to individuals throughout the city of Claremont, bringing sustenance and a friendly face to everyone they serve.

How can you help? The Claremont Meals on Wheels program is looking for reliable, friendly volunteers to serve as:

Day captains Packers Delivery drivers Routing intake specialists

Call 909-621-4018 or visit claremontmealsonwheels.org to find out more. To find a Meals on Wheels organization in your own community you can visit their website at mealsonwheels.org or contact your local senior center.

Mind and BodyRing is very energetic and loves to keep active through a variety of activities. She attends themed dinner dances, at Claremont’s Joslyn Center, to which she often wears her own costumes. She also attends various classes at the five Claremont colleges, which offer a free auditing program for older adults. So far she has taken step-aerobics, swimming, weight lifting, tennis, and some music and movement classes. “This is the best city in which to retire…It’s a happy place,” she says with a smile in her voice.

She is also in her second year of taking Pilates classes taught by a volunteer instructor at the Joslyn Center. She credits her practice of Pilates with improving her breathing and singing. When speaking of her Pilates teacher, who also teaches classes at Claremont’s Alexander Hughes Center, her voice fills with emotion. “She gives us a gift, and calls us her gift,” she says with a catch in her voice, and you can hear how much it means to her.

In addition to all her other activities, Ring loves to dance with her friend Jenny, one of the children she met while researching spina bifida for her Masters thesis. Ring takes Jenny, now 36 years old, to her holiday dances. Ring also volunteers for the Claremont Meals on Wheels program run by Jenny’s mother. “I can’t cook, but I can pack,” Ring laughs.

When asked where all her positivity, effervescence, and kindness come from, Ring credits overcoming personal hardships and challenges and the love of “some really great friends.”

A Balanced Exercise Program Gains the Most Benefits

Research has shown that people who exercise in their later years improve the health of their bodies and minds. A sound exercise program requires balancing all three

types of exercise (flexibility, cardio and strength) to get the most benefits for your efforts.

FLEXIBILITY: Be sure to warm up and stretch before you work out and always stretch after exercise. Stretching can improve blood circulation and help prevent injuries. When you stretch, don’t bounce; instead, move gently through the stretch. You should only feel a gentle pull on your muscles. If it hurts slow down and work up to a full stretch.

CARDIO: Cardio gets the heart pumping, and that makes it stronger. Start with a daily 10-minute walk or swim a lap around the pool. Once you get the hang of it, go for longer walks or swim more laps.

STRENGTH: Strength training is made up of simple exercises that help keep your muscles strong. Arm presses, bicep curls, lunges, and squats can help you build muscle, improve balance and reduce your risk for falls.

Before you start any exercise plan, always check with your doctor. They may have recommendations specific to your health condition.

All members of Inter Valley Health Plan have access to a fitness program. If you are not sure what your fitness plan offers—please call our Member Services Team, Monday through Friday, from 8 am to 5 pm, at 800-251-8191 or for hearing impaired, use TTY/TDD 800-505-7150. We can answer your questions and explain how your fitness benefits work.

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Sit Up Straighter & Breath Deeper With Pilates

Pilates, developed by Joseph Pilates in the early 1900s, consists of various movements designed to improve the flexibility, strength, and endurance of the “core” muscles—those in the abdominals, lower back, hips, and thighs.

Pilates is low impact and the risk of injury is less than with many other forms of exercise, which can make it a safer choice for those with limited mobility or who are not as fit. Pilates engages the whole body, strengthening or stretching the muscles depending on the movement.

Many Pilates studios have special equipment to assist with different poses, but Pilates can be done at home or in a studio with nothing more than a yoga mat. A standard Pilates routine

generally includes 25 to 50 repetitive strength training exercises.

Pilates, much like yoga, focuses on strengthening the body’s core muscles to improve: strength, flexibility, muscular endurance, coordination, balance posture and breathing.

Many community centers and colleges offer senior-friendly Pilates classes, sometimes free of charge. Call your local senior center or log on to their website to find out what kind of Pilates classes they offer.

Managing Heart Failure Symptoms

Most people who develop heart failure usually have (or had) another heart condition first. The most common

conditions that can lead to heart failure are coronary artery disease, high blood pressure or a previous heart attack. If you’ve been diagnosed with one of these conditions, it’s critical that you manage it carefully to help prevent the onset of heart failure.

Heart Failure (HF) is a chronic (ongoing) condition that — if not managed — will get worse over time. Heart failure means that the heart muscle isn’t pumping blood as well as it should. In some cases, the heart can then become enlarged because it has to work extra hard.

There are many factors that can cause HF, including damage to the heart muscle from a heart attack or high blood pressure.

Early symptoms of heart failureThe following symptoms could indicate that some-one may have the beginnings of heart failure.

Swelling of feet, ankles and/or legs Constant or worsening fatigue

Serious symptoms of heart failure Shortness of breath and/or Rapid weight gain of two to three pounds

If you suspect that you have heart failure, call your doctor immediately. You may be retain-ing water which can put more of a burden on your heart.

How to manage the symptoms Follow a prescribed diet

Monitor water and salt consumed per day (A no added salt diet can still contain four to six grams of sodium per day) Understand the medications you are taking and

know when to take them. Monitor fluid intake. A physician-monitored aerobic exercise program

and weight maintenanceDepending on the underlying cause of

congestive heart failure, potentially reversible factors should be explored. Please talk to your doctor about creating a custom HF Action Plan tailored to your situation. Get the plan in writing to help remind you how to manage your condition.

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Managing Heart Failure Symptoms

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Decisions that Save Lives: Organ Donations

Have you considered signing up as an organ donor, but just haven’t gotten around to it? Recent statistics show

that more than 57,000 people are on the waiting lists for organ transplants. Organ donation is not limited by age, anyone can sign up. Your decision to donate organs could save lives.

For more information on how to become an organ donor or how to obtain a donor card, go to the website organdonor.gov or call your local California State Department of Motor Vehicles. You can also contact the Southern California Organ Procurement Center. Southern California Organ Procurement Center 800-786-4077.

Womens’ Health and Cancer Rights Act

Did you know that your Plan, as required by the Women’s Health and Cancer rights Act of 1998, provides

benefits for mastectomy-related services including reconstruction and surgery to achieve symmetry between the breast, prosthesis, and complications resulting from a mastectomy (including lymphedema). Contact the Plan’s Member Services Department for more information.

Your Opinion Matters…We Need Your Feedback

During the months of March and April Medicare mails out a survey to members of Medicare health plans. Once the surveys

are returned to Medicare, the responses and other measures are tabulated to rate Inter Valley Health Plan’s Star Quality rating for the coming year. Medicare uses only a small sample of members to represent each health plan. If you receive a

survey, you are representing thousands of Inter Valley Health Plan members. That’s why it’s so important for you to fill out and return this survey if you receive it.

You don’t have to wait for a survey to give us your feedback. If we can help with any issue or problem you are having, please don’t hesitate to call and ask for the Member Care Team at 800-251-8191, or TTY/TDD 800-505-7150, Monday through Friday, 8 am to 5 pm. Or you can email us any time at info@ivhp.com. We want to hear from you how we can better serve you!

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Know Your & Lower

is for cholesterolWhen your cholesterol is high, it builds up in the walls of the blood vessels. This makes the vessels

narrower and blood flow decreases. You are then at greater risk for having a heart attack or stroke.

A Mix of Different FatsCholesterol is made up of different kinds of fats, or lipids.

HDL (the good cholesterol) moves fat out of the bloodstream and does not block your blood vessels. HDL levels are affected by how much you exercise and what you eat. For most people, the HDL level should be 40 or higher if you’re a male — and 50 or higher if you’re a female.

LDL (the bad cholesterol) is fat that can stick to your artery walls and block blood flow. LDL levels are most affected by what you eat. The LDL level should be lower than 100.

Triglyceride is a type of fat the body uses to store energy. Too much triglyceride can increase your risk for heart disease. Triglyceride levels should be under 150.

Control Cholesterol LevelsIt is recommended that your total cholesterol score is less than 200. If your score is 200 or higher, follow the steps below to help lower your total cholesterol level.Make Healthy Food Choices. Cut back on saturated fats and transfats (hydrogenated fats).

Eat more whole grains and soluble fiber. Oatmeal or oat bran are the kinds of food that lower overall cholesterol.

Get Active. Choose an activity you enjoy like walking, swimming, and riding a bike — 30 minutes a day is ideal.

Quit Smoking. Smoking affects choles-terol levels by dramatically increasing bad cholesterol (LDL), and decreasing good cholesterol (HDL).

Take Medication as Directed. Ask your doctor if you might benefit from a cholesterol-lowering medication.

A1c Control: This long-term blood sugar measurement should be less than 7%.

Aspirin therapy: Prescribed dosages can prevent blood clots & artery blockage.

Blood pressure control: Keep pressure lower than 140/90 mmHg for ages 18-59 and 150/90 mmHg for age 60+

Cholesterol management: Your LDL (bad cholesterol) should be less than 100mg/dl.

Stop Smoking: Ask your doctor about medications or treatments to help you quit.

& Lower your risk for Cardio Vascular Disease

stands for Stop smokingSmoking affects your heart, as well as your

lungs, increasing your risk for heart disease and stroke.

How Smoking Affects Your BodySmoking has been linked with many serious illnesses. A few of the negative effects of smoking are listed below.

Decreases oxygen level in the blood, causing respiratory issues

Raises blood pressure, which increases your risk of heart attack or stroke.

Reduces blood flow, which can slow healing and cause wrinkles.

In men, problems with erections.

Stop Smoking with SupportWhen you decide to quit, come up with a plan that’s right for you. Discuss your game plan to quit smoking with your doctor and report your progress and challenges.

Some medications can help curb your cravings and withdrawal symptoms, while others slowly decrease the level of nicotine your body absorbs.

You could join a quit-smoking class that coaches people through the process. Get to know others in a class, and support each other outside of class.

RESOURCES FOR HELPAmerican Cancer Association, Guide to Quitting Smoking, www.cancer.org American Lung Association,

Stop Smoking, www.lung.org

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Inter Valley Offers an entIre HealtH Care team

We want to ensure you have access to the benefits and services we offer. Sometimes navigating these services is complicated or you just don’t feel well enough to do it

yourself. We have a skilled team of specialists that will assist you. Your Personal Care Team is made up of a Member Care

Specialist, Dental Care Specialist, Personal Care Advocate (PCA), Social Worker, Nurse Care Managers and Pharmacy Technicians.

A Member Care Specialist can explain your health benefits and how to navigate through all the extra benefits we offer, including vision and gym benefits. If you want to change doctors or need to find a specialist, call one of our skilled team members.

Our in-house Dental Care Specialists will give you information about your treatment plans as well as the differences between a polish and a deep-cleaning procedure.

Personal Care Advocates (PCAs) are available when you are experiencing complex care needs and need help accessing those services. For example, if you can’t find transportation or need assistance getting needed care, we want to ensure that you do not get frustrated accessing services. A PCA will act as your personal guide through the health care system.

Social Workers compliment your medical care. Inter Valley’s Social Workers will look for ways to lessen the impact of illness by ensuring your basic needs are met like housings, transportation, meals and other community resources.

A Nurse Care Manager is available to answer your medical questions and can explain treatment plans as well as follow-up on your care after you have been hospitalized.

Pharmacy Technicians are certified and trained to understand the complex world of pharmaceuticals.

Our skilled staff will review your current medications and explain the formulary. If you can’t afford a

medication, they will work with you and your doctor to find alternatives.

Our team is available from 7:30 am to 8 pm. And, you can always speak to

a nurse 24 hours a day. Because our staff lives and works in your

community, you will have a spe-cialist that knows the area.

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Your Personal Care Team Phone Numbers

MEMBER CARE SPECIALISTS SOCIAL WORKERS & CARE MANAGERS: 800-251-8191

DENTAL HEALTH CARE SPECIALISTS: 844-237-2228

PERSONAL CARE ADVOCATE (PCA): 800-578-7526

PHARMACY TECHNICIANS:

Service To Seniors or OC Preferred Plan Members call 800-523-3142Desert Preferred Plan members call 866-632-7890

According to the World Health Organ-ization, 50% of people with chronic disease do not take their medication.

Those who don’t take the medicine they need are putting themselves at risk.

The drugs that people fail to take the most are those that treat conditions with no symp -toms, such as high blood pressure or cholesterol. If you don’t feel sick, why take medicine? Taking the medication prescribed by a doctor can be crucial in avoiding future more serious and sometimes incurable health problems.

Some people don’t take their medications because they feel overwhelmed by the number of different medications they are on. The American Heart Association reports that 60% of patients taking five or more medications aren’t taking them properly.

Common reasons for not taking prescribed medication:

Forgetfulness. Sometimes people just need a reminder.

Believing that they don’t need the medication, or that it doesn’t help.

Fear of, or experience with negative side effects.

Financial burden of cost.

Symptoms cleared up, so the medication must no longer be needed.

Confusion and not understanding the medication instructions.

The container is difficult to open.

Difficulty swallowing the medication.

Don’t Risk it – Take your Medication

How You Can Stay on Track

Try to stick to a routine. Take your medicine at the same time every day. If the medication allows, time it with your meals or some daily activity such as brushing your teeth.

Use packaging aids. Plastic daily-dosing containers can help keep you on schedule. They also help you avoid questioning whether you took your medication each day. Also check with your pharmacy to see if they have individualized packaging services.

Ask questions. Your doctor or pharmacist is there to help, so be sure to ask them as many questions about your medication as you need to. If you don’t understand something, don’t be afraid to ask them for clarification.

Get a reminder. Some pharmacies offer programs designed to alert you when you need to get a prescription refilled.

Inter Valley Offers an entIre HealtH Care team

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RSVPs a must to all Classes & Events @ 800-251-8191, ext. 625 or forhealthandliving.com12

Investing In theVitality of our

Medicare Information & Vitality Center Pomona Valley Health Center Building 1601 Monte Vista, Suite 275, Claremont

Tuesday, February 23 @ 1 pm Bee Brainy Movie: Still Alice

Thursday, February 25 @ 10 am Alexander Method (Pain Relief)

Wednesday, March 16 @ 2 pm Talking About the Blues

Tuesday, March 22 @ 10 am BEE BRAINY: Memory Loss and Aging

Thursday, March 31 @ 10 am Bee Brainy: Tour the Louvre

Wednesday, April 6 @ 1 pm Bee Brainy: Armchair Travel to Ireland

Wednesday, April 13 @ 10 am Bee Brainy: Maintain a Healthy Brain

Tuesday, April 26 @ 10 am BEE BRAINY: Alzheimer’s – Early Detection Matters

C L A R E M O N T

A Z U S A

Medicare Information & Vitality Center Valleydale Park Center, 5525 N Lark Ellen Ave

Tuesday, April 12 @ 12:30 pm Memory: Unraveling the Mystery

Tuesday, May 17 @ 12:30 am Maintain a Healthy Brain

Medicare Information & Vitality Center Sun Lakes Village Center (Suite 10-J) 300 S. Highland Springs Ave, Banning

Wednesday, February 24 @ 11 am Bee Brainy Movie: The Notebook

Friday, February 26 @ 10 am Focus on Your Heart

Tuesday, March 15 @ 10 am Easter Craft

Thursday, March 17 @ 2 pm Edible Flowers

Tuesday, March 22 @ 11 am Healthy Smoothies

Friday, March 25 @ 10 am Osteoporosis & You

Tuesday, April 5 @ 11 am Bee Brainy: Laughing Yoga

Tuesday, April 12 @ 10 am Transforming Stress

Friday, April 15 @ 10 am Oh, My Achin’ Bones (Arthritis)

Friday, April 20 @ 11 am Satisfy Your Sweet Tooth (Naturally)

Thursday, April 26 @ 2 pm Let’s Talk Tomatoes

B A N N I N G

NEW Location

Class Information may change — be sure to check when you RSVP.RSVPs a must to all Classes & Events @ 800-251-8191, ext. 625 or forhealthandliving.com13

Members and the Community C H I N O

Medicare Information & Vitality Center Superior Grocery Store (inside) 12375 Central Ave

Wednesday, February 24 @ 11 am Conquer Your Clutter

Wednesday, March 16 @ 1 pm Ice Cream Social

Thursday, April 14 @ 10 am Memories to Memoirs

Medicare Information & Vitality Center Stater Brothers Shopping Center 214 E. Stetson Ave (at State St), Hemet

Wednesday, February 24 @ 10 am Remain Independent in Your Own Home

Friday, March 11 @ 10 am Brainy BINGO

Thursday March 17 @ 10 am Master Gardener: Edible Flowers

Wednesday, March 23 @ 10 am Nutrition Label Reading

Tuesday, March 29 @ 10 am Armchair Travel: Tour the Louvre

H E M E T

From Inter Valley Health Plan

P A L M S P R I N G S

Medicare Information & Vitality Center Plaza at Sunrise, 555 South Sunrise Way, Ste 105

Tuesdays, March 1 & April 5 @ 1 pm Storyteller’s Writing Workshop

February, 26, March 4, 11, 18, 25, April 1, 8, 15, 22 & 29 @ 10 am Meditative Yoga

Wednesdays, March 9 and April 13 @ 1 pm Water Color Painting

R A N C H O C U C A M O N G A

Medicare Information & Vitality Center Rancho Cucamonga Family Resource Center 9791 Arrow Route, Rancho Cucamonga

Wednesday, March 23 @ 2 pm Memories to Memoirs

Wednesday, April 20 @ 2 pm Conflict Resolution

RSVPs a must to all Classes & Events @ 800-251-8191, ext. 625 or forhealthandliving.com14

Investing in the Vitality of our members & the community

HEALTHY BRAIN CONFERENCE The Meeting House @ Hillcrest, 2705 Mountain View Dr, La VerneRefreshments, raffle prizes* and discussions on the following topics:

R I V E R S I D E

Medicare Information & Vitality Center Lincoln Plaza Shopping Center 2995 Van Buren Blvd, Suite A-13, Riverside

Thursday, February 25 @ 2 pm Love Language

Friday, February 26 @ 1 pm Focus on the Heart

Tuesday, March 15 @ 2 pm Easter Craft

Friday, March 25 @ 1 pm Osteoporosis & You

Tuesday, March 29 @ 10 am Edible Flowers

Thursday, March 31 @ 2 pm Acid Reflux, Heartburn & GERD

Thursday, April 7 @ 2 pm Sinfully Sweet

Tuesday, April 12 @ 3 pm Bee Brainy: Laughing Yoga

Friday, April 15 @ 1 pm Oh, My Achin’ Bones (Arthritis)

Tuesday, April 19 @ 1 pm Medicare Step by Step (Spanish)

Wednesday, April 20 @ 10 am Let’s Talk Tomatoes

V I C T O R V I L L E

Medicare Information & Vitality Center Victor Valley Town Center 12209 Hesperia Rd, Suite E, Victorville

Tuesday, February 23 @ 10 am Better Hearing is Better Living & FREE Hearing Screening

Wednesday, March 9 @ 1 pm Bee Brainy Movie: Still Alice

Thursday, March 24 @ 10 am Bee Brainy: Maintain a Healthy Brain

Wednesday, March 30 @ 1 pm Bee Brainy: Tour the Louvre

Thursday, April 14 @ 1 pm Bee Brainy: Armchair Travel to Ireland

Tuesday, April 19 @ 10 am 5 Wishes: An Alternative to the Advance Directive

Wednesday, April 20 @ 10 am Oh My Achin’ Bones (Arthritis)

Tuesday, April 26 @ 10 am Medication Management

C O M M U N I T Y W I D E E V E N T

What Is Memory? How It Works Music & Memory Brain Foods

HEALTHY AGING Saturday March 199 am to 12 pmRegistration begins at 8:30 am

*No obligationFrom Inter Valley Health Plan

RSVPs a must to all Classes & Events @ 800-251-8191, ext. 625 or forhealthandliving.com 15

LAST ISSUE WINNERS: Minnie Flanders, Palm Desert, Howard J. Perry, San Bernardino, & Marilyn Plumb, Claremont. *By entering this contest, you give Inter Valley Health Plan permission to publish your name and city in this magazine, should you win.

Keeping track of vitamins, OTC (over-the-counter) and prescription medications are an important part of maintaining good health. And with the

right tools it is easy to manage a medication routine. The contest prize is a “Medication Management Tool Kit” that includes: Deluxe 7-day pill organizer with four daily compartments

Wallet- size quick reference card for vitamins, OTC and prescription medication all in one place

An Inter Valley magnet with a list of important phone numbers

If you are an Inter Valley member, and fill in the blanks correctly, you’re eligible to be selected as a winner. If there is more than one member per house hold, a photo copied entry is acceptable. Contest entries must be post marked by Friday, March 25, 2016. Mail your

entry to: Inter Valley Health Plan, Attention: Communications

Dept, InterView contest, PO Box 6002, Pomona CA 91769-6002.

1. Your Personal Health Care Team is made up of a Member _______ Specialist, __________ Care Specialist,

___________ ___________ ___________ (PCA), ___________ Worker, Nurse Care ___________ and

Pharmacy ___________. 

2. Member Care Specialists can explain your health _________ and how to ______________ through all

the extra __________ we offer including ___________ and ______ benefits. If you want to change

___________ or need to find a ______________, call one of our Member Care Specialists. 

3. Personal Care Advocates (PCAs) are available when you are experiencing __________ care needs and need

help ___________ those services. 

4. A Nurse Care ______________ is available to answer your medical questions and can explain

______________ plans as well as follow-up on your care after you have been hospitalized.

Win a Medication Management Tool Kit

INTER VALLEY HEALTH PLAN’S COMPANY OBSERVED HOLIDAYS

Our offices will be closed:

Memorial Day ..................................Monday, May 30, 2016

Independence Day .............................Monday, July 4, 2016

To become a member of any of our Plan’s programs and receive all our benefits, including this magazine call 800-500-7018 or TTY/TDD 800-505-7150 for hearing impaired.

Have you moved? Please contact Member Care Services if you have recently moved. It is important that we have your correct address on file.

We are here for you! If you have questions, concerns or any problems getting access to your health care needs, we want to hear from you. Call Member Care Services at 800-251-8191 or TTY/TDD 800-505-7150 for hearing impaired. Our hours of operation are 7:30 am to 8 pm seven days a week.

This publication is printed with soy based ink.

Inter Valley Health Plan is a not-for-profit HMO with a Medicare contract. Enrollment in Inter Valley Health Plan depends on contract renewal.

INTER VALLEY HEALTH PLAN300 South Park Avenue

PO Box 6002Pomona CA 91769-6002

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Cyndie M. O’Brien, EditorMarion Schmid, EditorFor article information,

or additional copies, please call the Editor

at 909-623-6333.