interacting with professionals and public via social platforms
DESCRIPTION
The use of social media as a platform for interaction between medical professionals as well as the public is not a new phenomenon. Interactions between professionals (Chretien & Kind, 2014) and public (Helve, 2014) have been discussed and trialed with varying degrees of success. The overall impression from these studies is one of cautious optimism with the benefits of faster and more efficient communication having to be weighed against privacy and confidentiality issues. The Sri Lanka Medical Association from 2012 to 2014 began the use of social media as a platform for communications with the Sri Lankan medical professionals and the public. Initially the objectives of the SLMA corporate plan (2009 – 2012) were analyzed to justify the use of these platforms. Social media was seen as fulfilling objectives 3, 5, 7 & 8 in “promoting professionalism, good medical practice and provide opportunities for continuous learning among doctors and indeed these online initiatives do this to an extent” and being able to “educate and tie in with the public and allied professionals respectively”. The SLMA created a social presence on multiple social platforms like Facebook, YouTube, Twitter, Twitter SMS and LinkedIn. All forms of medical news and events were hosted on a website and using link tracking software the demographic and behavior patterns were analyzed. Overall the social platforms have garnered over 13,000 followers with the information reaching over 1,000,000 views. The spread of age groups among all media indicates a spread of digital natives & immigrants. The SLMA’s venture into the online forum has been by all counts a resounding success and indeed a wake-up call to all medical societies wanting to educate and reach a modern, digital medical community. The SLMA plans to expand these ventures through online CPD, video conferencing for its valuable membership in the near future.TRANSCRIPT
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eHealth 2014
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Interacting with professionals and public via social platformsThe experience of the Sri Lanka Medical Association
Dr Rikaz SheriffMedical Officer in Health Informatics, PDHS, Western Province
Council Member, Sri Lanka Medical Association 2
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Outline
• The existing situation in 2012• Setting up the online platform• Methodology• Results via analytics• Conclusions• Recommendations• Future plans
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Existing situation in Late ‘11
• Website www.slma.lk• Official Email• No Social Media• No Mailing List• SLMA Newsletter was printed & distributed• CMJ was online via SLJOL
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Starting small. Thinking BIG.
• Planning in advance.• Build a team.• Minute everything.• Think of a comprehensive online cover.
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“But is it in line with SLMA policy?”
• SLMA Corporate Plan 2009-2012– Objective 3: Promote professionalism, good medical
practice and ethical conduct among doctors.– Objective 5: Provide opportunities for continuous
professional development…– Objective 7: Educate the public on health related
issues– Objective 8: Enhance closer professional and
scientific links between medical and professionals allied to health care
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“Would anyone use this?”
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Total PopulationInternet PenetrationFacebook Users
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Setting it up
• Email Mailing List• Website• Abstract Management System• Payment Gateway• Facebook• YouTube• Online SLMA Newsletter on ISSUU• Recent Innovation: Twitter SMS + DropBox
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News from SLMA & Others
Ratified by SLMA
Uploaded to website
Link tracking software
Social media publishing
Bulletin Production
Bulletin Moderation
Bulletin Publication
Production Cycle
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Facebook + Twitter
• The information was then posted to Facebook.
• Posting policy was at least seven per week.• All forms of inquiry aside from advertising and
‘colorful’ comments were welcome.• Scheduled posting.• We currently have 12,500+ fans on Facebook.• Twitter SMS
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12Facebook Page
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Source: www.socialbakers.com
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YouTube
• A mixture of educational videos and mini documentaries.
• Since producing, editing and uploading videos is time intensive we have posted infrequently.
• Requires knowledge in video editing.• Also requires a camera and tripod!• YouTube links were posted via email.• We have around 45 subscribers and 10,000
views.
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General Analytics
• The increase in memberships.• The increase in email subscribers.• The web view count per article.• Amount of visits to website.
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Link tracking
• Platform used Bitly.com• Free link tracking service• Will track time, source and location of clicks
from the Bit link• Useful in tracking in how many views actually
converted to clicks ( = increased interest)
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18A snapshot of Bitly analytics
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Facebook Analytics
• Once again gives excellent insights into both general demographics and particular posts
• As of September 2014– 90+ % of fans were from Sri Lanka– City wise Colombo were more than Kandy users for
example– Male:Female ratio was 2:1– 90% of users were below 35 years of age.– Through the 12000 fans we can reach 1 million users.
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20Facebook’s various analytic tools
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YouTube
• Despite the lack of videos Google’s analytic engine can deliver very precise stats.
• From our video views we learn:– That 75% of views were from Sri Lanka– Male: Female ratio was 3:1– The average viewer was above 35 years of age– Access was 75% by desktop and 15%from mobile
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Social posting frequency vs. reach
01/07/2
013
29/07/2
013
26/08/2
013
23/09/2
013
21/10/2
013
18/11/2
013
16/12/2
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13/01/2
014
10/02/2
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10/03/2
014
07/04/2
014
05/05/2
014
02/06/2
014
30/06/2
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Time of day vs. Reach
Morning Noon Night0
100
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700
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Is this reaching Sri Lankans?
Year 2013 Year 20140
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100
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Views by category
General Administration Medicine Obs & Gyn Paediatrics Public Health Surgery0
100
200
300
400
500
600
700
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SLMA posts vs. Non SLMA
SLMA Non SLMA0
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700
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Click conversion from Email & Social to Website
Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14
Email 376 2031 2444 952 1196 1120 904
Social 162 199 183 42 60 100 73
Organic / Other 11765 12722 10997 4802 4405 5339 4159
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Axis Title
Disruption in email service
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Social Activism
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Customer feedback
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+ve effects
• 8,000 + Email List.• 12,500 + Followers on Facebook.• 10,000 + Views on YouTube.• Better than average attendance in workshops.• Increasing attendance at a scientific sessions.• Improving membership numbers.
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Conclusions
• The social channel and especially the email channel seem to be directly associated with web traffic
• The posts were fairly well viewed whatever the discipline
• The views were improved when looking at Non SLMA news items rather than SLMA news items
• The social media channel has achieved its objective in being a public arm of the SLMA
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Recommendations• Building rapport with the professionals and public
should be in your corporate objectives.• Your annual budget should have a place for IT &
Social Media• A social media plan should include a top notch
website and very reliable email solution. Think about how you can get your membership to utilize these channels.
• Hire a person competent in IT in your staff.• Have council members responsible for the IT side of
things.
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Recommendations
• Train your in-house staff in social media & bulletin and better yet hire a company to do it for you.
• Have a clear email and social media policy• Use the analytic tools to the fullest• Learn how to use your smartphone to keep track of
all your emails and social media activity.• Have fun! After all its social media!
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Future Plans
• Online CPD• Streaming Lectures
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My thanks to…• Prof Vajira for breaking the dam.• Dr BJC Perera and Dr Palitha Abeykoon for
regulating the flood.• SLMA secretaries Dr Lasantha, Dr Samanmali
and Dr Ruvaiz • Deepal Wijesooriya and Prasad Ranatunga for
social team work.• SLMA Staff for sending the news on time.• UniverSL Software for dedicated bulletin
work.• Allah (swt) without which nothing is possible.