internal communication for hospitals with snapcomms
TRANSCRIPT
SnapComms
• Over 1.3 million users
• Over 450+ customers in 45+ countries
• Used by Fortune 50 companies
• Enterprise platform, global usage
• Premium service and support
Customer testimonials “SnapComms enables us to reach more personnel instantaneously where radios or pagers may lose connectivity in some areas of the plant or may have been disabled.” – Major Manufacturing Company
“We needed something that was flexible, easy to use, that could target the whole organization, parts of it or individuals. If they see an alert they know it is worth reading.” – IT Service Management, Towers Watson
“It allows us to get a message out very easily.”“It’s a very good tool. For me it’s a complete no-brainer.” – Global Head of Marketing, Citi Bank
SnapComms Overview Video (Double Click image below
to play)
Positioning
SnapComms for:• Urgent messages• Important messages• Where guaranteed readership is important• Where readership reporting and acknowledgement is important
SnapComms helps organizations "Get
Employee Attention" for important
messages and to help organizations
measure that attention.
SnapComms Head O
fficeOpCo's &
Regional Management
Business Units
Employees in multiple locations
Collaboration tools, e.g. Slack, Yammer
Delivery mechanism for any content type
• Validation Message supported by Nurture Messages
• Desktop Alert • Ticker• Screensaver • Desktop Wallpaper
• Staff Quiz • Staff Survey• RSVP Invites• Video Alerts
How does it work?
SnapComms Servers
Content Manager
Administrator (Sender)
SnapComms Client
SnapComms Client
A Microsoft Installation File (msi) is installed on all employee computers. This
acts as the Receiver.
OR
On-premise Server
Key product attributes
• Engaging visual channels• Targeted communications• Recurrence and escalation • Delivery to mobile devices• Detailed reporting• Cloud or on premise
• Multiple delegated admins• Simple to deploy• SMS, digital signage, email add-ons• Comprehensive Knowledge Base • Campaign tool with compliance
validation
SnapCommsHelping Improve
Hospital Internal Communication
Typical pain points for hospitals• Reaching physicians, doctors and medical staff not on the network or working remotely.
• Gathering pertinent information from staff in a timely manner
• Communicating informative critical messages
• Attendance and reinforcement of training sessions
• Being able to contact all staff quickly across devices, shared logins and shifts.
• Ability to consistently reinforce health and safety messages to staff and patients throughout the hospital.
• Communicating Information with Patients
• Diverse computing infrastructure (Thin Clients)
• Communicating with staff in a loud environment & reducing the noise in hospitals
Reach remote staff and staff not on the network
• Bypass email• Reach remote staff via
mobile communication
Gather pertinent information from staff• Surveys to get information from staff• Validations to ensure staff adhere to Ethics
& Compliance requirements
Communicate informative critical messages
Improve attendance & reinforce training
• Quiz tool to reinforce training• RSVP Alerts to encourage attendance
Fast Communication at Short Notice with Quick Publish
• Publish content to targeted users in 3 clicks.
Reinforce health and safety messages to staff and patients
Communicating with patients
Overcome diverse computing infrastructures• Reach all desktops & laptops (Target both Thin & Thick
Clients)
Thin client Thick client
Reach staff in loud environments & reduce noise throughout hospitals• Achieve high readership in loud environments when OHA are often missed.
• Achieve message cut through.• Recurrence & Escalation to ensure readership.• Success Reporting displays readership rates.
• Reduces/replaces need for Over-Head-Announcements (reducing noise).• Code Alerts• Communicating Events
• Increase HCAHPS quiet score
Add ons available:• Digital signage extension• Send to SMS• Send to email• API integration & with other systems
Demonstration
Next steps• Engage wider team
• IT discussion and approval
• Trial / proof of concept / Customization
• Purchase and deploy
• On-boarding
• On-going training and world class support
What is your usual process?
“I've received nothing but excellent support from the sales and technical staff at SnapComms.”
“Product accomplished the tasks it was made to do. Support from SnapComms is exceptional.”
“Leaving this feedback because I was extremely satisfied with the SnapComms team and their response to the situation at hand. Thank you SnapComms!”
“I appreciate the support I received today! It was a huge help in a tight time frame.”
“I received a call from the Helpdesk today in the morning. Because of 13 hours time difference this was not expected from me. And they had reviewed my questions before they called me and had a solution on their hands”
Value to other Departments
Health & Safety Manager• Reaching all staff not on the network or working remotely.
• Fast communication to all staff members at short notice.
• Ensuring staff are informed of H&S issues in a timely manner.
• Attendance and reinforcement of training sessions.
• Encouraging the adoption of new processes and impacting the behaviour of staff around H&S.
• Ability to measure readership of H&S messages.
Helpdesk Manager• Reaching all staff not on the network or working remotely.
• Reaching all staff when email is unavailable.
• Fast communication to all staff members at short notice.
• Proactively communicate planned and unplanned system events to all staff.
• Impacting staff behaviour and awareness of security issues and system events.
• Attendance and reinforcement of training sessions.
• Establish positive interactions between IT and other staff/departments.
Contact us to learn more
• Sign up for our free 30 day trial here
• Click here to see our contact details
• Request a personalised demonstration here.
Supporting Slides
Fast and simple
• Quick Publish
• API for other systems to send
messages
• Easy to use
• Private Hospital Example
Gather Important Information
• Conduct Quizzes & Surveys
• Gather Important Information
• Quiz & Survey Results
Reach mobile devices
• Mobile Communication
• Vast Range of Content
• High Readership• Fast Communication• Guardian Group Example
Educate staff
• 80% training often forgotten
• SnapComms Quiz tool
• Collects responses
• Identify weak areas
Detailed reporting
• Measure Success
• Learn and Improve
• Quiz & Survey Results
• What is included in reporting
Targeted Communications
• Target teams, mobile staff, and departments independently
• Target via:
• Users & groups
• Machine based targeting
• Naming conventions
