internal go-to-market strategy - growthplayinternal go-to-market strategy sales engagement efforts...
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121W.WackerDr.Suite1750,Chicago,[email protected]©2016GROWTHPLAY
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sitekickoffsforalllocations,whichincludedsalesmaterialdistribution,engagementincentivesandinteractivesessionstodiscusstheproductpositioning.
•Daily/WeeklyCheckpoints–Forthefrontlinesalespeople,theprogramincludeddailyupdatesonamicrosite.Theupdatesincludedfeaturesonbestpracticesandannouncementsofprizing/rewardsfortopperformers.Fortheleadershipteams,GrowthPlayhostedweeklyconferencecallsforeachsalessitetoidentifysuccessesandhelpovercomechallenges.
Measurable Results
•35%increasewithsalesforproductcomparingto90daysafterprogramlaunchtoprevious90-daytrend.•90-dayprogramresultedinanimprovementinskillsandbehaviors,whichdroveasignificantROIfortheclient.
InternalGo-to-MarketStrategySales Engagement Efforts Produce 35% Increase in Sales
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The Client and Business Challenge
Theclient,aconsumertechnologyprovider,introducedanewsupportandwarrantyservicetosupportitscoreofferings.Thisancillaryservicewaslaunchedtoallchannels,buttherewasnostrategicvisionforenablingthechannelsormanagingperformance.Theservicehadsomeearlysalessuccess,butsaleshadstagnatedandstartedtodecline.
Driving Value for the Client
GrowthPlayfocusedonisolatingthemostcriticalsaleschannelsandcustomizinganengagementstrategytothespecificcustomertypesandconversations.Withthatstrategyinmind,thefollowingelementswerebuilttodriveengagement:
•CustomMessageandMaterials–GrowthPlayworkedwithfrontlineteamstoidentifythemostsuccessfulvaluemessagesfortheproduct.Thefocusshiftedfromfeaturesandbenefitstoidentifyingdistinct“painpoints”thecustomerswereexperiencing.Allmaterialswerecustomizedforthechannel(sales,customercare,etc.).Thetimingandmessagingweredifferentbasedonwhenandhowtheywereinteractingwithcustomers.
•BrandedCampaign–Theengagementefforthadacustomthemethattiedinwiththeyear-endholidayswhencustomerswouldbeplayingwithnewconsumerelectronics.Thethemeextendedtomultiplemedia,includingfliers,postersandmicrosites.
•ProgramLaunchEvents–Hostedon-
After 30 days, sustained performance indicated an improvement in skills and behaviors, which drove a significant ROI for the client.