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GMC Inspire

Anders Dyngbo, Nordic Enterprise Manager, [email protected] +45 6015 4012

Introduction to GMC Software 1

mailto:[email protected]

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About GMC Software655+ passionate and empowered employees

Offices across all regionsNorth America, Europe, Asia, Latin America, Pac Rim, Over 20 countries/locations

Strong partner ecosystem

Center of excellence

Multiple and global ISO certifications

A Neopost Digital Company


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Process-driven innovation 18 month major releases

Military-grade quality

Frequent quality audits

World’s largest CCM team Over 125 CCM

innovators

Release every 4-6 months

GMC positioned to innovate

Product Strategy & Roadmap Snapshot

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Awards and Accolades

Technology of the year (2015)

Application of the Year (2013)

Innovation of the Year (France 2014)

Innovator of the Year (2012)

Finalist: Best Mobile Development Solution (2015)

Finalist: Best Enterprise Mobile Application (2015)

Most Advanced Technology for Insurance

Document Automation (2014)


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Forrester ranks GMC as No. 1 in CCM

Source: Forrester Wave for DOCCM, Q1 2014

Forrester ranks GMC as

DOCCM market leader.

The best score combination in

terms of Current Offering and

Strategy.

“Forrester now believes

[GMC’s] CCM business is

growing faster than [the] overall

market.”


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IDC Opinion 2015

Source: IDC Insight #255598, “GMC Takes a Big Step for Business Users” Frazier, Terry, 2015

“With the formal release and general availability of GMC Inspire R10 in June 2015, GMC Software Technology will take a major step forward in advancing usability and functionality for business users involved in the complex world of designing and managing omni-channel communications.”

“While a number of vendors are working to provide multidevice emulation for viewing and proofing, GMC Inspire R10 is the first example we have seen where the user interface showed all devices and was fully functional with working tabs, links, pop-ups, scroll bars, rollovers and graphics.

“It is very impressive visually and represents a significant

advancement for line-of business users who need to manage messaging across multiple

digital media.”

IDC Insight by Terry Frazier


This is what Gartner said in 2015

Gartner Magic Quadrant for CCM Software, Nov 2014

GMC has good market understanding, a robust product strategy and deep geographic penetration. It understands the market's evolving requirements and translates those needs into products and services.


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Gartner recognizes GMC as leader for the 3rd time

Source: Gartner Magic Quadrant for CCM Software, Dec 2015

Gartner ranks GMC as a leading vendor.

Customers laud GMC's presales support as well as its ability to support on-demand communications.

GMC's new and unique multichannel proofing tool enables document creators, compliance personnel and others to easily see what the output will look like in every format and also to compare the different outputs side by side.

GMC is investing in customer journey mapping tools that connect CCM to customer experience tools in order to facilitate multichannel communications.


20+

Leader

LARGESTCCM-focusedR&D team on Earth

WINNERxCelent Advanced Technology

with over1600clients in production

years ofcontinuousinnovation

according to every analyst covering the CCM industry

Solve critical business issues with multichannel technology

DISRUPTOR!

<<Generic stats>>

over 2 Trillionpages


Dynamic Communications

2015 - © GMC Classification: CONFIDENTIAL

Anders Dyngbo

Digital disruption is pushingenterprises customer communication to shift from communication output to customer experience.


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CX & technology change the game

$100bnHeavily regulated

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FSI enterprises are facing disruption too


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Road blockers making IT very busy


Silos Legacy systems

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GMC is taking its clients from CCM output

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to deliver a brand new Customer Experience


Boursorama - La nouvelle banque du futur Created by Crea Banque

http://www.dailymotion.com/creabanque

Dynamic Communications &GMC omni-channels tools


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When a client converts from print to digital, a hip agency based in a loft gets the work Instantly turning 1 click a month into a click every time the

customer checks from a PC, tablet, or phone

Literally putting data sorting, filtering, and interactions at the consumers fingertips

Make it bidirectional, adding data capture and features that interact to make communication more frequent

Adding analytics to tell your client about the performance of the communication

Then, they make is social, pulling more of the print audience away through better experiences

When you lose a click, he finds 6

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• Customer Experience

• Interactive user interface (UI)

• Responsive UI

• On-demand / batch

• Data capture• Underwriting, digital signature

• Data collections

• Statements, forms, one-to-one correspondence

Add digital enablement to your portfolio with DC


http://innovation.gmc.net/dyncom/intropage.html

Dynamic Communications (DC)




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• Enhance customer experiencebeyond CCM output only

• Omni-channel proofing

• Complex rules management

• Repurpose Legacy content

• Process several feeds

Design customer experience


Use Designer to create customer experiences (DC)

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and let business users engage with customers


• Business user edits customer experience

• Business user publishes content

• Quick customer content turn around

• No IT support required

• Omni-channel proofing

• Validation workflows

Why Dynamic Communications?


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Why Dynamic Communications ?


Create engaging CX out of legacy CCM output

Address enterprise CC challenges on all channels

Leverage new business opportunities

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CCM multi-channel project outputs


Legacy & Core Systems

Print Web Mobemail SMS

System Integrators or Digital Agencies

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Omni-channel customer communications


Legacy & Core Systems

Print Web Mobemail SMSOmni-channel

Customer Experience

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Dynamic Communication types


On-demand &

batch output

Correspondences

& contracts

Forms to digital

processes

• Statements

• Welcome kits

• Invoices

• Video statements

• Life insurance

contracts

• Mortgages

• Notifications

• On-boarding

• Self-care

• Self-service

• Underwriting

• Feedback survey

Millions 100s of templates 100s of Forms

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R11 roadmap – subject to scope change


R11 will be delivered over 4 intermediate versions

Data quality integration

Mobile Solutions

Convenience

Thank you

Anders Dyngbo

Email : [email protected]

M: +45 6015 4012


internal presentation title goes here 1 · gmc inspire anders dyngbo, nordic enterprise manager,...

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