international conference on interpretation · 2018-04-04 · sustainable tourism destinations and...

International Conference on

San Jose del Cabo, Mexico, March 19–23, 2017Interpretation

Conference Program Guide Sponsored By

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march 19–23, 2017, san jose del cabo, mexico 1

Schedule at a Glance

Friday–Saturday, March 17–18Optional Pre-Conference Trips (Pre-registered Attendees Only)Marine Park Cabo Pulmo

Sunday, March 19Registration OpensWelcome ReceptionMexican Fiesta Night Dinner

Monday, March 20Registration General Session – Keynote: Sam HamMorning Coffee/Snack BreakConcurrent SessionsLunch (on your own)Concurrent SessionsAfternoon Coffee/Snack BreakDinner (on your own)Explore Los Cabos (on your own)

tueSday, March 21Off-site Sessions (Pre-registered Attendees Only)Artisans and Galleries – Plaza Mijares, San Jose del Cabo

WedneSday, March 22RegistrationGeneral Session – Keynote: Benito Rafael Bermudez Almada Coffee/Snack BreakMorning Concurrent SessionsLunch (on your own)Afternoon Concurrent SessionsAfternoon Coffee/Snack BreakClosing Banquet on the Beach & Scholarship Auction

thurSday, March 23 Concurrent SessionsTown Hall MeetingDelegates Depart Post-Conference Tour (Pre-registered Attendees Only)

Sponsors & exhibitors

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board oF directorS

executive committeejay miller, PresidentTheresa coble, VP for administrationTodd bridgewater, VP for ProgramsTravis Williams, TreasurerTom mullin, secretary

director—emeritusjim covel

board Membersbradley blockjose chavezamy ericksonelista istre Terry joycebrenda lackeymary loanc. Parker mcmullen-bushman Tom medemajessica moore

StaFFmargo carlock, executive directorPaul caputo, deputy directorjamie King, membership managerEmily Jacobs, Certification & Training

Program managermichele Farmer, events managerKathy Evans, Certification & Training

Program Office Administratorjean Fleury, administrative assistant

NAI’s mission is to inspire leadership and excellence to advance heritage interpretation as a profession.

interpretation is a mission-based communication process that forges emotional and intellectual connections between the interests of the audience and the meanings inherent in the resource.

Display tables are located in the foyer.

International Conference2018Reims, France | Spring 2018

Montagne de ReimsLac de DerForest of ArgonneMuseum of the SurrenderFort de la PompelleChemin des DamesVerdun

Cathedral of ReimsPalace of TauCarnégie LibrarySaint-Remi BasilicSaint-Remi MuseumMars Gate

The NAI International Conference will return to Europe in 2018 for the first time since 2009. We’ll be in the historic cathedral town of Reims in France’s famous Champagne region. The area is rich with historical significance, and we’ll be there during the centennial commemoration of World War I.

NAI members at interpretive sites in France will help coordinate this exploration of an area replete with cultural heritage, from war history to architectural wonders to vineyards, as well as spectacular natural sites, including sprawling forests, picturesque lakes, and rolling mountains.

Possible Offsite Session Locations Include:


Sunday, March 19 Monday, March 20

registration12:00–6:00pmOutside the Salón Coral meeting room, Barceló Meeting CenterPlease be sure to turn in your auction items at the registration desk.

Welcome reception6:00–7:00pm Estrella Terraza

buffet dinner: Mexican Fiesta night & entertainment7:00–10:00pm Patio by the entrance of the Barceló HotelStay for the after-dinner show featuring a mariachi band, pre-Colombian dances and folklore. If you are not staying at the Barceló, please stop by our registration desk for a guest pass before 6:00pm. (Fees may apply.)

registration 7:00am–4:00pmOutside the Salón Coral meeting room, Barceló Meeting Center

General Session8:15–9:15amSalón Marina, Barceló Conference CenterWelcome from NAIKeynote Address: Sam H. Ham, Ph.D. (See sidebar)

coffee/Snack break9:15–9:30amFoyer, Barceló Meeting Center

concurrent Sessions9:30–11:00am (page 4)11:15–11:45am (page 4)Barceló Meeting Center

Lunch11:45am–1:15pmLunch is on your own. Please note that the resort starts its lunch buffet in the Los Olas restaurant at noon. You may also enjoy a casual lunch at La Isla by the pool. If you are not staying at the Barceló, please stop by our registration desk for a guest pass. (Fees may apply).

concurrent Sessions1:30–2:30pm (page 5)2:45–3:45pm (page 5)Barceló Meeting Center

coffee/Snack break3:45–4:00pmFoyer, Barceló Meeting Center

concurrent Sessions4:00–4:30pm (page 6)Barceló Meeting Center

dinner on your own Enjoy dinner in one of the many restaurants at the Barceló resorts, or explore Los Cabos. Be sure to check with the resort for dress code and serving times.

SaM haMthought Provoking is talk Provoking: a Starting Point for Making a differenceThe conference slogan, “Awakening Curiosity to Conserve and Protect,” is based on the simple idea that, done well, interpretation has a role to play in motivating people to care about and to take care of special places and important things. To some degree, “protection” of anything requires human beings who are motivated to do (or not do) certain things. In this presentation, Sam Ham shares his thoughts about a source of this motivation (where does “caring” come from?) and how real-world interpreters might harness it to make a difference with their work.

Dr. Sam Ham is Professor Emeritus of communication psychology and international conservation in the University of Idaho’s Department of Conservation Social Sciences. His research has focused on the role of interpretation in parks, protected areas, and sustainable tourism destinations and in applying communication theory to heritage and nature-based tour guiding, travelers’ philanthropy, and other free-choice learning settings.

Sam has authored two of the world’s leading texts on applied interpretation, including his newest book, Interpretation: Making a Difference on Purpose and the worldwide best-seller, Environmental Interpretation: A Practical Guide for People with Big Ideas and Small Budgets, both of which have been published in four languages.

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Full circle Messaging: aligning agency Mission, Site-specific Interpretive Themes, and TrainingKimberly High, USA

While most of us acknowledge our agency’s mission as quintessential, we sometimes fall short in efforts to align it with site-specific interpretive themes that are effectively translated to staff and volunteers. This session will offer suggestions for improving such shortcomings.

ARENA Track: Cultivating Leadership & Development

interpreting cultural Values as a Way to awake curiosity for ancient PeopleAntonieta Jimenez, Mexico

This session presents a way to recognize human values from archaeological data in order to use them on the construction of narratives about ancient people. We can use those values on dynamic stories using social change as a platform.

DUNA Track: Embracing Culture

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boost you interpretation repertoire: awaken curiosity About Butterflies (and Insects Too!)Janet Nagele, USA

See the benefits of programing for butterflies and participate in hands-on activities from the 4-H Project Butterfly WINGS curriculum. Bring your smart phone to experience interactive insect tutorials used to prepare students for field experiences. You can develop tutorials too!

PALMERA Track: Exploring Emerging Trends & Technologies

9:30–11:00aM

Sponsored Vendor demonstration

PERLA Track: Cultivating Leadership & Development

Leave No Child Inside! Interpreting Childhood’s Outdoor heritage: the connect to nature challenge for healthier, Happier, Smarter Kids and Communities!Cinda Hanbuch-Pinkerton, USA

Lead your community to be “The Best Community for Connecting Kids to Nature” where people are healthier, happier, environmentally smarter! Nature Play Places and Learning Spaces—this session offers powerful inspiration, innovative ideas and partnership success stories. Take the challenge!

ARENA Track: Making a Difference

evolution of heritage interpretation in Latin america and the role of the PuP Global heritage consortiumJon Kohl, Costa Rica

Latin American interpreters yearn for regional professional interpretive associations, publications, and university degrees, yet “interpretation” is still largely perceived as a non-professional discipline. This panel discusses where interpretation is going and how the PUP Consortium contributes to its growth.

DUNA Track: Powerful Partnerships & Collaborations

exploring the Stories: collaboration in the heart of Sydney’s Commercial DistrictNatalie Vinton, Australia

This presentation offers a close examination of how a key site in Sydney’s central business district has utilized art, technology, architecture, archaeology, and history to create a new building that exemplifies contemporary design, and embraces the site’s heritage as part of its long-term vision.

CORAL Track: Exploring Emerging Trends & Technologies

11:15–11:45aM

Partnerships from Little to big: Sustainable Seafood and connections for conservationKaren Burns, USA

Partnerships help conservation programs thrive and are essential for conservation advocacy. How do we cultivate those partnerships? Sustainable seafood programs provide a model for building both conventional and unexpected partnerships in order to foster public engagement in conservation.

PALMERA Track: Powerful Partnerships & Collaborations

case Study: how oSu Sea Grant extension helps develop interpretive Programs to impact Visitor Perceptions of Place and the increase the Value of an interpretive GuideMiles Phillips, USA

A goal of this presentation is to present usable techniques organizations can use to increase their triple bottom line. Increase revenue, increase the meaningful experience for visitors, and increase the positive effects on the natural resources of the destination.

PERLA Track: Promoting Conservation through Tourism

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1:30–2:30PM

the Future has other Plans: how to avoid barriers to interpretive Plan implementationJon Kohl, Costa Rica

Interpretive plans often end unimplemented. The reasons go much deeper than a simple lack of money, time, personnel, or political will. Learn about deep assumptions that cause plans to fail as well as specific, innovative approaches to overcome these barriers.

ARENA Track: Exploring Emerging Trends & Technologies

build Stronger Local relationships with a Multi-Session ProgramEmily Anderson, USA

Interpretive programming for youth in natural areas benefits families, the landscape, and your interpretive site. The Junior Master Naturalist program will help you build relationships with your local community by offering a multi-session program engaging participants with your site.


hearts First, then Minds: using emotion to connect People and PlacesCal Martin, Canada

Interpreters often say, “If people only knew more, they would behave differently.” However, studies show that knowledge about a subject is not necessarily connected to how much someone cares. This inspiring presentation will suggest a new approach for our craft.


Global alliance for interpretation updateChuck Lennox, USAMargo Carlock, USA

The idea for forming an international organization that would connect existing national interpretive associations around the world has been talked about for several years and at past international conferences. Drop by to learn of our (slow) progress and add your name to the mailing list. Stop by the infinity pool at the Barceló for a casual chat

INFINITY POOL Track: Powerful Partnerships & Collaborations

training non-tourists for tourism: the importance of capacity building in indigenous tourism ProjectsAmy Lethbridge, USA

The indigenous community of Embera Drua in Panama has offered cultural interpretation of their village for over 20 years. How do they develop their own capacity to grow their tourism product? What are the barriers and what are the opportunities?

ARENA Track: Embracing Culture

2:45–3:45PM

crafting themes With Sustainable tourism in MindDon Enright, Canada

Interpretive themes can be more than just an intellectual framework—they can become a manifesto for sustainable tourism. This presentation discusses interpretive theming through community Essence of Place exercises—and their potential to influence destination development, promotion, and conservation.

PERLA Track: Promoting Conservation through Tourism

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interpretation and restoration Go hand in hand: the restoration of anchialine Pools at kekaha kai State Park, hawaii islandDena Sedar, USA

The restoration of three anchialine pools within Kekaha Kai State Park on Hawaii Island provides an opportunity for educational outreach about an incredible natural resource while also providing community members with the chance to mālama 'āina (care for the land).

DUNA Track: Making a Difference

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offsite Sessions(Pre-registration required)All sessions depart from the Barceló parking lot. Please arrive at least 15 minutes before the scheduled departure time listed below.

Snorkel with Whale Sharks6:00am–5:30pm

Hiking Tropical Desert Oasis6:00am–5:30pm

Birding, Desert, Wetlands, and Sea6:30am–5:30pm

Two Bays: Kayak and Snorkel8:00am–12:00pm

Zodiac – Whale Watching9:15am–1:30pm

Special evening opportunity: artisans & GalleriesHistoric Mijares Plaza (Main Square) San Jose del Cabo5:00–9:00pm Enjoy an evening stroll through the Gallery District, visiting the art galleries, sipping wine, and dining at neighborhood restaurants on narrow cobblestone streets with local music in the background.

transportation: NAI will provide a bus that will loop every half hour. Please note that the first bus leaves the Barceló (meet in the lobby) at 5:00pm. Return trips to the hotel from the city center will pick up at Shooters sports bar. The last pickup from Shooters will be at 8:45pm.

If you would like alternative transportation, there are several ways to get to San Jose Mijares Plaza:

Walking: The main plaza is within a 20-minute walk from the Barceló. Please see the concierge for a map.

City Bus: The city bus departs right outside of the Barceló every 15 minutes. Be sure to check with the resort for the bus schedule.

Taxi: Please see the Barceló concierge for more information.

catalina island conservancy: bridging the Living Landscape with the Living LaboratoryHillary Holt, USAKristin Howland, USA

Catalina Island Conservancy’s longstanding history in education provides an opportunity to examine interpreting conservation through a different lens. Let us guide you through our experiences of making hard choices, overcoming resistance, dispelling myths, creating ecoliteracy and stewards of the island.

PALMERA Track: Making a Difference

4:00–4:30PM

Last Standing Giants trail: a collaborative ProjectXavier Rodriguez, Angelis Cantero, Marialexandra Addarich, Janeliz Torres, Dr. Sandra Bravo, Puerto Rico

Following Tinsley, Ham, and others, a group of University of Puerto Rico students provided interpretation at a property belonging to a community non profit. The Last Standing Giant Trail captures the mission and purpose of Casa Collores resources.


interpretation in the heart of the Wilderness: ethnographic research and Wilderness education on isle royale national ParkJoshua Hunter, USA

This presentation exhibits research conducted on Isle Royale National Park in the United States. This ethnographic study examined small group dynamics and interpretative lessons for 14-year-old campers and their trip leaders as they traversed the wilderness island.

ARENA Track: Illuminating Research

integrating interpretation, resource Management, and community engagement: hints from changing Views in Public Process, resource Management, brain ScienceGail Vander Stoep, USA

Explore how trends in resource management, public participation, and interpretation—informed by brain science and social psychology—are related. Discuss how interpretation can be used to more effectively engage citizens in becoming informed decision-makers and action-takers.

PERLA Track: Making a Difference

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WedneSday, March 22

registration 8:30am–3:30pmOutside the Salón Coral meeting room, Barceló Meeting Center

General Session9:15–10:15amSalón Marina, Barceló Conference CenterKeynote Address: Benito Rafael Bermudez Almada (See sidebar)

coffee/Snack break10:15–10:30amFoyer, Barceló Meeting Center

Poster Sessions10:15am–3:30pmFoyer, Barceló Meeting Center

Jane Goodall’s Roots & Shoots: A Global Network of Youth-led Community ActionS. Marisol Asselta Castro, Puerto Rico

Cute and Fuzzy as Gateway Drug: Sharing the Stories of Southern Sea Otters to Reveal the Recovery of the Monterey BayLauren Daly, USA

Check Out What NAI is Doing to Make Your Conference Sustainable and How You Can HelpDan Albro, USA

Public Archaeology: Inviting Visitors to Engage with SitesErnesto Perez, USA

Authenticity in World Heritage Sites: Research and Applications in InterpretationMarisol Mayorga, Costa RicaTed Cable, USA

NAI’s Zoos, Wildlife Parks, and Aquaria Section Connects Interpreters Virtually … You Can Too!Jess Reese, USA

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benito berMudezthe Value of interpretation to conservation and ProtectionMexico is a megadiverse, policultural country that hosts one of the largest biological global ecosystems, and is the center of origin and dispersion for thousands of species of flora and fauna. It contains 181 protected areas set aside for conservation, covering more than 90 million marine and terrestrial hectares.

Mexico is the fourth-most megadiverse country—it is second in diversity of reptiles, third in mammals, second in marine fish, fifth in vascular plants, fifth in amphibians, eleventh in birds, and first in pines.

The natural and cultural wealth of Mexico is threatened by factors that result from forms of life contrary to their conservation. Production and consumption models that generate increase of waste, greenhouse gases, use of transport that consumes non-renewable energies, and an increase of urban areas that exert a tremendous amount of pressure on life-sustainable properties where natural spaces and services are provided: water, energies, foods, medicines and consumable goods for shelter. For the attention of these problems we have conservation strategies, management, environmental education, and attention to climate change.

With the use of environmental interpretation, the language of nature will be translated to human language, as a necessary tool of management in areas with natural patrimony, in order to reduce to a minimum the impact of the visitation on natural resources, populations, and ecosystems.

Benito Bermudez is the director of the Comisión Nacional de Áreas Naturales Protegidas, Mexico.

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concurrent Sessions10:30am–12:00pm (page 8)Barceló Meeting Center

Lunch12:00–1:30pmLunch is on your own. Please note that the resort starts their lunch buffet in the Los Olas restaurant at noon. You may also enjoy a casual lunch at La Isla by the pool. If you are not staying at the Barceló, please stop by the hotel registration desk for a guest pass. (Fees may apply).

concurrent Sessions1:30–2:00pm (page 8)2:15–3:15pm (page 9) Barceló Meeting Center

coffee/Snack break3:15–3:30pmFoyer, Barceló Meeting Center

concurrent Sessions3:30–4:30pm (page 9)Barceló Meeting Center

closing banquet & Scholarship auction6:00–10:00pmInfinity Pool and Beach AreaJoin us on the beach for a lovely sit-down four-course meal while enjoying stunning views of the Sea of Cortez. This is a great opportunity to network with colleagues old and new. The Scholarship Auction will follow dinner; all proceeds from our auction go to our scholarship fund, so be sure to bid, bid, bid!

This event is sponsored by Wildlife Acoustics.

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interpretive techniques for communicating climate and ocean chemistry changeSimone Mortan, Sarah-Mae Nelson, Jessica Reese, USA

This workshop will introduce participants to a tested style of communication that helps interpreters and their audiences have positive, productive, and hopeful conversations about Climate and Ocean Chemistry Change. Participants will practice crafting strategically framed conservation messages.


10:30aM–12:00PM

Making Live Animal Collections Work for You!Rita Peralta, USANatalie Sutton, USA

Using live animals during interpretive programs is a wonderful tool to connect with audiences. How do you improve upon your collection? This interactive program will help small- to medium-sized nature centers enhance the quality of their live animal collections.

PERLA Track: Engaging Living Collections

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Write as an interpreterAlan Leftridge, USA

Enhance your writing talents. The ability to write clear, concise messages to advance agency goals is an essential professional competency. This session is an interactive exposition of the tenets of interpretive writing as they relate to all media.

PALMERA Track: Making a Difference

interpretation is Good for businessJim Covel, USA

New partnerships between interpreters and the hospitality industry are helping to create guest loyalty and strong destination brand identity, and add value to the guest experience. This brings new opportunities for partnerships and resources to interpreters in many destinations.

CORAL Track: Powerful Partnerships & Collaborations

interactive, issue-focused Whale Watching can Promote conservationRose Anne Everson, USA

Want practical ideas? Do you have a semi-captive audience (on a boat)? Is there travel time to and from a resource? Learn about teaching tools we use at Cape Ann Whale Watch that really make a difference for our visitors.

ARENA Track: Promoting Conservation through Tourism

1:30–2:00PM

interpretive curatorship: a teaching Strategy for the dissemination of heritageAlejandra Mosco Jaimes, Mexico

Interpretive Curatorship is a methodology designed for planning and development of scripts for exhibitions, with theoretical foundations of thematic interpretation. This session presents a teaching strategy for students from the postgraduate programs in museology and museography.

PALMERA Track: Embracing Culture

Protected areas as resources for knowledge in ScienceSeung-ho Shin, Republic of KoreaKye joong Cho, Republic of Korea

Using protected areas as resources for knowledge in interpretive and science programs is helping 22 national parks partner with local schools to embrace and implement the Republic of Korea’s National Interpretation and Science Education Standards. After the presentation, the audience should understand our parks.

DUNA Track: Promoting Conservation through Tourism

“Something There Is That Doesn’t Love a Wall”: interpreting borders and boundariesChristopher Bentley, USA

Borders and boundaries are more than political lines and barriers. Divisions and dividing lines offer an opportunity for the interpretation of timely, worldwide issues of migration, human movement, and the celebration of the ideas, cultures, and traditions that transcend borders.

PERLA Track: Embracing Culture

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Pokémon Go Figure: using Viral Media in interpretive SpacesAnna Turkett, USA

Have you experienced the worldwide phenomenon of Pokémon Go? We will discuss one case of using Pokémon Go to interpret at a zoo and how Pokémon Go and other viral media can be used in interpretive spaces.

DUNA Track: Exploring Emerging Trends & Technologies

effectively Presenting your Message to international audiencesGail Richard, USA

Certified Interpretive Trainer and multicultural cultural expert Gail Richard will demonstrate how cultural, rhetorical, and linguistic styles vary and share effective cross-cultural interpretation strategies.

ARENA Track: Embracing Culture

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the Franklin expedition outreach Project: Sharing Stories and building bridges with indigenous People north of 60Tamara Tarasoff, CanadaLeanna Ellsworth, Canada

How can meeting Inuit face-to-face in Canada’s far north help a team develop a computer interactive about a famous shipwreck? See what Parks Canada’s Franklin Outreach Team learned when they traveled to Nunavut in November 2016.

PERLA Track: Embracing Culture

2:15–3:15PM

You’ve Got a Friend in Me: Developing a Volunteer Corps to Support the Work of your organizationBrenda Lackey, USACatherine Scheder, USAMegan Espe, USA

Discover how your interpretive organization can form, develop, and nurture a corps of volunteers who can provide needed resources that supports your mission. Walk away with ideas to develop your own plan for implementing a volunteer corps.

DUNA Track: Cultivating Leadership & Development

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community building through interpretive PlanningAnne Ketz, USA

Interpretive planning processes can be effective means for community building. The processes help break down stereotypes and address disparities. We’ll present valuable lessons with two case studies involving an African American community in Virginia and an Ojibwe community in Minnesota.

CORAL Track: Embracing Culture

developing interpretation for developing countries: challenges and opportunities for interpreters in MesoamericaMariela García-Sánchez, Marisol Mayorga, Costa RicaOrly Peralta-Perez, Honduras

This interactive presentation uses examples from Mesoamerica to discuss needs and challenges in professional practice and opportunities to improve interpretation for visitors, communities, heritage sites, and, most of all, interpreters.

ARENA Track: Cultivating Leadership & Development

3:30–4:30PM

Protection is Just a StartRobert Peloquin, USAMindy Grabko, USA

Biodiversity and sustainability are in decline for many reasons in currently protected areas, including exemplary Costa Rica. Interpretation must address these declines. What can curious, motivated interpreters and tourists do to preserve threatened biodiversity? Interactive audience elements will be included.

PERLA Track: Making a Difference

Personal interpretation as a hub for training the Facilitators of Papalote’s Childrens MuseumAdán Fuentes, Mexico

Papalote’s Childrens Museum has integrated the principles of personal interpretation into the training program of its facilitators with positive results. What have been the challenges and achievements?

PALMERA Track: Cultivating Leadership & Development

interpretive Service Learning Projects for university international Study ProgramsWendy Walker, USA

University students studying ecotourism assisted local parks and organizations to develop interpretive experiences for tourists from their home country. Come hear about interpretive service projects on Mexican monarch butterflies, Spanish urban arboretum history, and English black plague cemeteries.

CORAL Track: Promoting Conservation through Tourism

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Working in international Settings: best PracticesChuck Lennox, USAGary Cook, USADr. Amy Lethbridge, USA

Do you have an interest in working internationally? How do you get started? What do you wish you knew ahead of time? What are the joys and perils? Join three panelists with international experience to gain their insight and advice.

DUNA Track: Cultivating Leadership & Development

interpreting conservation Science and StoriesSarena Gill, USA

This session shares how the Phoenix Zoo plans and facilitates a community event focusing on Conservation Science and local species. Using this information and interpretive strategies, we will work together to design interpretation about conservation issues important to your site.


thurSday, March 23

concurrent Sessions9:00–10:00am (see sidebar)Barceló Meeting Center

optional Post-conference trip: exploring baJa(Pre-registered attendees only)10:00am Departure

hotel checkout10:00–11:00amUse this break to checkout of your hotel. If you’re staying at the Barceló, checkout time is 11:00am. The hotel provides a location to store luggage.

conference Wrap-up: town hall Meeting 11:00am–12:00pmMarina Room, Barceló Conference CenterWhere would you like to see the NAI International Conference in the future? What role should NAI and other associations play in supporting interpretation around the world? Should NAI’s definition of interpretation be updated? Join NAI president Jay Miller and staff members to discuss these questions and more, and say goodbye to fellow conference attendees as we wrap up the conference.

kids care: engaging youth in coastal conservation by Promoting actionLeisyka Parrott, USASuzie Fortner, USA

Ocean Day engages youth in conservation by empowering them to act. Participants will brainstorm ideas on how to create and organize an Ocean Day event that inspires conservation and stewardship. Topics include organizing collaborative partners, logistics, and action plan development.


9:00–10:00aM

Satisfaction and the interpretive experienceJane Beattie, USA

What does visitor satisfaction look like when it comes to interpretation? What can it measure, what affects it, and why should you care? Let’s explore the research—what have we learned from it and how can we apply it?


Monarchs, bees, and the Power of Pollinators: expanding the idea of Living collection in zoosJess Reese, USAYvette Mendez, USA

Chicago Zoological Society expanded their definition of a living collection when interpretive staff delivered daily zoo chats about honeybees and monarch butterflies. Come make seed balls in this workshop and learn how everyday animals can be included in living collections.

CORAL Track: Engaging Living Collections

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conFerence ParticiPantS

daniel albroSenior TrainerMonterey Bay AquariumSand City, CaliforniaUnited [email protected]

emily andersonEugene, OregonUnited [email protected]

Sara arnettSP Interpreter ICA State ParksBig Sur, CaliforniaUnited [email protected]

S. Marisol asseltaRaleigh, North CarolinaUnited [email protected]

Jane beattieFreelance ConsultantJane BeattieMinneapolis, MinnesotaUnited [email protected]

Susan beckerFairfax County Park AuthorityVienna, VirginiaUnited [email protected]

christopher bentleyPark RangerCoronado National MemorialHereford, ArizonaUnited [email protected]

denise berkshireEducation and Interpretation CoordinatorTillamook Forest CenterHillsboro, OregonUnited [email protected]

heather biszakLead Keeper - Wild Kingdom PavilionOmaha’s Henry Doorly Zoo and AquariumOmaha, NebraskaUnited [email protected]

karen burnsEducation SpecialistVirginia Aquarium and Marine Science CenterVirginia Beach, VirginiaUnited [email protected]

Paul caputoDeputy Director National Association for InterpretationFort Collins, ColoradoUnited [email protected]

Margo carlockExecutive DirectorNational Association for InterpretationFort Collins, ColoradoUnited [email protected]

Jennifer carpenterTexas Parks & WildlifeAustin, TexasUnited [email protected]

eugene carrollNPS, Fish and WildlifeRidgefield, WashingtonUnited [email protected]

ken carrollProfessorKirkwood Community CollegeCedar Rapids, IowaUnited [email protected]

Monique cerutiChief, Knowledge ManagementAmerican Battle Monuments CommissionArlington, VirginiaUnited [email protected]

Jessie chambersNaturalist/ResearcherHoaloha 'Aina South MauiReno, NevadaUnited [email protected]

Gary cookTucson, ArizonaUnited [email protected]

Jim covelDirector, Guest ExperienceMonterey Bay AquariumMonterey, CaliforniaUnited [email protected]

heather cravenAlaska Wildland AdventuresGirdwood, AlaskaUnited [email protected]

Lauren dalyAquarium Adventures Program PresenterMonterey Bay AquariumMonterey, CaliforniaUnited [email protected]

John dorrancePark InterpreterSanta Clara County ParksLos Gatos, CaliforniaUnited [email protected]

donald enrightInterpretive Planner and VE AdvisorDon EnrightVancouver, British [email protected]

rose anne eversonChicago, IllinoisUnited [email protected]

Michele FarmerEvents ManagerNational Association for InterpretationFort Collins, ColoradoUnited [email protected]

kathryn FernandezBurke Museum of Natural History & CultureSeattle, WashingtonUnited [email protected]

Suzie FortnerEducation ManagerFriends Of The DunesArcata, CaliforniaUnited [email protected]

adán Fuentes MelendezPapalote Museo del NiñoMé[email protected]

tracey GageExecutive DirectorInterpretive Guides AssocationCanmore, [email protected]

Mariela Garcia SanchezNaturalist Guide/BiologistTirimbina Biological ReserveCosta [email protected]

Marijke GateFairfax County Park AuthorityResource Management DivisionReston, VirginiaUnited [email protected]

12 inTernaTional conFerence on inTerPreTaTion

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LiSt alejandra Jaimes

Instituto Nacional de Antropología e [email protected]

antonieta JimenezEl Colegio de Michoacan ACMorelia, [email protected]

robin Joy WellmanPark Interpreter IFort Ross SHPJenner, CaliforniaUnited [email protected]

anne ketzPresident106 GroupSaint Paul, MinnesotaUnited [email protected]

david ketzGeneral Manager106 GroupSaint Paul, MinnesotaUnited [email protected]

Jamie kingMembership ManagerNational Association for InterpretationFort Collins, ColoradoUnited [email protected]

Jon kohlCoordinatorPUP Global Heritage ConsortiumTres Rios, CartagoCosta [email protected]

Mandi krebsInteractive Animal Programs ManagerOmaha’s Henry Doorly Zoo and AquariumOmaha, NebraskaUnited [email protected]

brenda LackeyProfessorUniversity of Wisconsin-Stevens PointStevens Point, WisconsinUnited [email protected]

alan LeftridgeProfessorAlan Leftridge Writing & TrainingCondon, MontanaUnited [email protected]

chuck LennoxPrincipalLennox InsitesSeattle, WashingtonUnited [email protected]

amy LethbridgeDeputy Executive OfficerMRCALos Angeles, CaliforniaUnited [email protected]

cal MartinPrincipalFrog in the PocketMartintown, [email protected]

rose MaunderManager Of Guiding OperationsDiscover Banff ToursBanff, [email protected]

Marisol MayorgaPhD Student, Dpt Of Horticulture, Forestry and Recreation ResourcesKansas State UniversityTres Ríos, CartagoCosta [email protected]

yvette MendezInterpretive Programs CoordinatorChicago Zoological SocietyBrookfield, IllinoisUnited [email protected]

Jay MillerSpeaker, Trainer, ConsultantInterpretive CommunicationsLittle Rock, ArkansasUnited [email protected]

Simone MortanManager of Guide programsMonterey Bay AquariumMonterey, CaliforniaUnited [email protected]

Frank MosbacherChief Of InterpretationWonder Quest WonPlacerville, CaliforniaUnited [email protected]

Joan MullerEducation CoordinatorWaquoit Bay NERRTeaticket, MassachusettsUnited [email protected]

bob GierschickDirector of MarketingWildlife Acoustics, Inc.Maynard, MassachusettsUnited [email protected]

Sarena GillCommunity Engagement ManagerPhoenix ZooPhoenix, ArizonaUnited [email protected]

hollis GillespieRetired Museum DirectorNew Mexico Museum Of Natural History and ScienceHenderson, NevadaUnited [email protected]

Mindy GrabkoSussex, WisconsinUnited [email protected]

cinda hanbuch-PinkertonDirector Of EducationMiami County Park DistrictTroy, OhioUnited [email protected]

kimberly highNaturalist/Historical InterpreterMetroparks of the Toledo AreaToledo, OhioUnited [email protected]

deborah hillPark RangerOregon Parks and Recreation DepartmentPortland, OregonUnited [email protected]

hillary holtInterpretation and Outreach CoordinatorSanta Catalina Island ConservancyAvalon, CaliforniaUnited [email protected]

kristin howlandDirector Of EducationSanta Catalina Island ConservancyAvalon, CaliforniaUnited [email protected]

Joshua hunterUniversity of North DakotaGrand Forks, North DakotaUnited [email protected]


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Janet nagele4-H Youth Development EducatorOregon State Univ ExtensionOregon City, OregonUnited [email protected]

Sarah-Mae nelsonConservation Interpreter & Online Community Manager ClimateInterpreter.OrgMonterey Bay AquariumMonterey, CaliforniaUnited [email protected]

Renee O’NeillOregon State UniversityCorvallis, OregonUnited [email protected]

Leisyka ParrottInterpretive SpecialistBureau of Land Management, Arcata Field OfficeArcata, CaliforniaUnited [email protected]

robert PeloquinInterpretive NaturalistRed Rock Canyon Interpretive AssociationLas Vegas, NevadaUnited [email protected]

rita PeraltaNaturalistFairfax County Park AuthorityArlington, VirginiaUnited [email protected]

ernesto PerezSan Pablo, CaliforniaUnited [email protected]

Miles PhillipsOregon State University Sea Grant ExtensionBandon, OregonUnited [email protected]

Jessica reeseInterpretive Programs SupervisorBrookfield ZooBrookfield, IllinoisUnited [email protected]

Jerry reisingerInstructorKirkwood Community CollegeCedar Rapids, IowaUnited [email protected]

christine revelasMonterey Bay AquariumSeaside, CaliforniaUnited [email protected]

Gail richardFriday Harbor, WashingtonUnited [email protected]

robin robertsIdyllwild, CaliforniaUnited [email protected]

bonnie rodriguezLos Angeles, CaliforniaUnited [email protected]

Jackie SandersonNatural Resource SpecialistDouglas County Open SpaceCastle Rock, ColoradoUnited [email protected]

Sarah SargentThe Morton ArboretumLisle, IllinoisUnited [email protected]

catherine SchederUniversity of Wisconsin-Stevens PointStevens Point, WisconsinUnited [email protected]

Laurie SchwartzPublic Outreach Education OfficerParks CanadaBanff, [email protected]

Jasmine ScottTexas Parks & Wildlife DepartmentBurnet, TexasUnited [email protected]

kathy SearlSupervising State Park RangerCA State ParksTahoma, CaliforniaUnited [email protected]

dena SedarKailua Kona, HawaiiUnited [email protected]

trisha SejasChild & Family Programs SpecialistDenver ZooArvada, ColoradoUnited [email protected]

emily SimpsonProgram PresenterMonterey Bay AquariumSand City, CaliforniaUnited [email protected]

natalie SuttonLead InterpreterFairfax County Park AuthorityResource Management DivisionMcLean, VirginiaUnited [email protected]

tamara tarasoffSenior AdvisorParks CanadaGatineau, [email protected]

anna turkettLorikeet Keeper and InterpreterBirmingham Zoo, Inc.Birmingham, AlabamaUnited [email protected]

Gail Vander StoepAssociate ProfessorMichigan State UniversityEast Lansing, MichiganUnited [email protected]

natalie VintonCurio Projects Pty LtdSydney, New South [email protected]

Wendy WalkerAssistant ProfessorBlaine, WashingtonUnited [email protected]

brent WardRiggs Ward Design & CuratourRichmond, VirginiaUnited [email protected]

kate zyllandInterpretive RangerNational Park ServiceCoupeville, WashingtonUnited [email protected]

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international conference on interpretation · 2018-04-04 · sustainable tourism destinations and...

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