internet access management solutions · 24online radius is well integrated with major 3rd party...

TM

www.24onlinebilling.com

MULTI-TENANTINTERNET CLOUD

SOLUTION

INTERNET BILLING & SUBSCRIBER MANAGEMENT

ISPs | TELCOS | BROADBAND INTERNET ACCESS MANAGEMENT SOLUTIONS

NETWORK SECURITY

www.24onlinebilling.comEmail: [email protected]

TM

Web Filtering• Web Categories : Default (37+)

• Protocols supported: HTTP, HTTPS

• Block Malware, Adult sites

• Custom Denied Message per Web Category

• Block Domains and Ports

• Field Management

• CRM Dashboard

CRM• Profile Management

• Sales Management

• Customer Verification

• Trouble Ticketing

• Collection Management

• Lead Management

! On hours, days, data transfer

! Create|Activate|Suspend|Renew|Archive Users

! Supports Oracle Database

! Re-Authorization Functionality

Features

Inbuilt RADIUS Server

Bandwidth Management

Package Management

! Auto Renewal System

! MAC Based Auto Login

! Based on MAC and IP address

Authorization

! Interoperability

! Committed and Burstable Bandwidth

! PAP/CHAP/EAP-TLS, EAP-TTLS support

! Based on username and password

! Tiered Bandwidth Management

! Priority based bandwidth & contention ratio

! 802.16d & 802.16e Compatible

Authentication

! Bandwidth Scheduling & Fair Usage Policy

! Individual and Shared Bandwidth Quota

! Bandwidth capping using firewall rule

! Account ID based User Credentials

! Login through mobile app/PPPoE/web-based

Access Management

Accounting

Subscriber Management

! Offers inbuilt Database

! User Life Cycle Management

! User Management Based Reports! User My Account! User Account Wallet

! Prepaid & Postpaid packages! Create Hourly and Day based plans! Registration, Renewal & Topup packages! Advance Renewal System (ARS)

Internet Billing! Data Billing

! Pulse Based Rating! Pre-paid and Post-paid Billing

! Tax, Ancillary and Discount Facility

! Charge overwriting on Post Paid Billing! Discount facility on both Package level & User

Level

! Currency Converter Facility

Franchisee Management*! Create Multiple Franchisees In Network

! Peak & Off-peak Billing

! Customizable Multi-Service Invoice Template

! Create Single or Multiple Franchisee Operators! Franchisee Based: Package | Vouchers |

Invoice | MIS Reports

! Allow Billing Grace Periods

! Create Package & Zone wise Coupons

Coupon Management*

! Franchisee Based Payment Tracking

! Branding & Customizable Coupon Templates

! Comprehensive Dashboard Format

! Alert users in-case of login/logout/package expiry etc

Email Based Alerts

! Dunning (Configuration Dynamic Templates & forward various level of alert Messages over Mail)

! Easy Control & Configuration Options

! Integrated with 20+ SMS gateways

High Availability*

! Send message at different events – Register/Renew/Login/Logout etc

! Rich look and feel of admin GUI

! Avoids Data Loss and Downtime

! Multi-lingual GUI option

! Facilitates different message templates

Attractive & User Friendly Admin Interface

! Alert users on bandwidth switch over

! Schedule alerts for renewal/package expiry

! Offers complete log of SMS sent

! Detect Failure and Redirect Traffic to Secondary Server

! Demographic Field Option

Alert Management

! Event based customizable email templates

SMS Based Alerts*! Click-n-Configure SMS Gateway

! SMPP Support

Pop-up window for Live Users

! Offers High Availability Active-Passive Mode

! Frequently used options

! Manage, Try and Create Facility

! Pop-up live message for network or technical problems

! Create Page for SMS OTP based login

! Social Media Based Authentication

Multiple Gateway Load Balancing*! Supports Multiple ISP Links

! Promotions and Branding options

! Weight Based Round Robin Traffic Balancing! High Connectivity Even During Peak Hours! Immediate Failure Detection

! User Self Registration

! Create Customizable Login Pages – HTTP enabled

Captive Portal Capabilities

! Device Based Login Pages – Mobile/Laptop! BYOD Support

! Intelligently Redirect Traffic to Active Gateways

! Deployment Modes – Access Gateway | AAA | Standalone

Administration

! Network Management Options

! Quick configuration options

! NetKapture*| Weblogger* | Syslog Integration

! IP Pool Management

! SNAT Management*

! HTTP/HTTPS Usage Log

Third Party Integrations*

! Diagnostic Tools

! Basic Firewall System

! Change Password Options

System Management

! DNS, DHCP & PPPoE client & server! SmartNat*

! Demographic Field Option

! Syslog Configurations

! Walled Garden

! Swift User Migration Facility! Data backup and restore

! Console & Secured Access (SSH)

! Factory Reset! Network packet capture option for admin

! Role Based Multiple Level Administration – Console & Admin GUI (ACL)

! Multi-functionality Dashboard Facility! Ease of admin interface

Reporting! Admin GUI Usage Log - Audit Reports*

! Reports in CSV/Printable/Graphical/PDF! Diagnostic and System Health Check Tools! MIS & BI Reports! Realtime Pin Reports

! CRM Integration! Ticketing System Integration! API Based Integration

Payment Gateway*! Integrated with major secured payment

gateways! Facilitates online payment receivables! Flexible to integrate with any payment gateway! Integrated with 24online payment tracking

• Video-Ad scheduling for HTTP traffic while browsing

• All video type file supported

Video Ad on Captive Portal

• Video-Ad at the time of login/logout

Upto 100K + Users concurrency in RADIUS & Upto 10GBPS throughput in NAS


TM

CRM is a basic need of all organizations for customer details and work flow management. With the increasing demand in the

market for CRM and Trouble Ticketing features, 24online is powered with 24online CRM and 24online Trouble ticketing

solutions. The CRM features of 24online are integrated with 24online SMS solution which enables customers to enhance

business operations and performance effectively designed and developed for ISPs, considering the business requirements

and processes.

> Lead generation to service installation,

In the multi-vendor environment, 24online tends to offer a comprehensive ISP solution which includes Service Management

System (SMS) and CRM solutions on the same platform. This is to reduce time, effort and cost stipulating customer

requirement with a bundle of tailored features.

> Customer management to business workflow > Ticket generation for incendent reporting and new request> Comprehensive reporting for business analysis

Overview

Network Diagram

Email: [email protected]

Support for varied network topologies

Integrated BSS/AAA and Access Gateway in a

single box

Industry-standard andAPIs

Ease of integrationwith third party system

RAS

PMS

CRM

CRM

Admin, User & Field Force Mobile App

© Reset Password

Admin Mobile App

© Current day user count, user count

by status report, and revenue report

© User Registration and Renewal

© Change User Package and Status

© Status for different services and

hard-disk

© Search User and Edit user details

© Search live user details

User Mobile App

© Modify, renew, and purchase

internet package

© Users can login through app

to access Wi-Fi

© View payment history,

password and usage details

© Contact ISP support team and

generate tickets for queries

© Access My Account through

mobile app© Unique order ID for tracking

© Add or access customer

documents

© Customer account bound with

sales executives

© Complete reporting of orders

Field Force App

© Capture Customer Orders

© Check feasibility

© Edit or Update customer order

details

TM

© Customer Acquisition Form (CAF) Support

© Create User Types

© Assign Access Control

© Edit / Delete Manage Users

Profile Management**

© Lead Status Reports

© Build Customer Contact Information

© Churn-out Sales Ready Contacts

© Align and Allocate Leads

© Maintain Uniformity of Customer Information

© Import or Export Customer Information

Lead Management**

Sales Management**© Lead Status Details

© Target potential customers

© Focused Sales Approach

© Opportunity Reports

© Complete reporting of orders

© Add or access customer documents

Field Management**

© Unique order ID for tracking

© Customer account bound with sales executives

© Check feasibility

© Capture Customer Orders

© Edit or Update customer order details

Customer Verification & Collection Management**© Design, implement and evaluate business workflow

© Payment collection management

© Track due and advance payments

© Verify customer documents and payment

© Generate tickets via email, call and online form

© Periodical reports of issues registered

© Different types of issue registered reports

© Track, detect, report and resolve issues

Trouble Ticketing

© Associated with customer my account

© Allocate, escalate and close tickets from TT

© Unique ticket ID generated to track tickets

App

CRM Dashboard**

© Real-time control panel

© Add/remove widgets as needed

© View graphs and reports from control panel

© Interactive dashboard with frequently used menus

End User App Field Force App Admin and Franchise app

© Purchase order and return

© Supplier and Customer Management

© Role based access control

© Receipt and Receipt Return

© Multi Location Inventory

© Product transfer between locations

© Report Generation

© Product Issue, Issue return management

© Invoice Generation and Management

Inventory Management© Advance Product Categorization

© Stock Tracking and Alert

Finance Module

© Finance Billing Report

© Account Statement Report

© User Status History

© Finance Ageing Report

© Finance Payment Report

© Finance Adjusment Report

© Security Deposit Report

© Finance Unpaid Invoice Report


TM

Multi-Tenant Managed Internet Cloud Solution

24online has designed a Multi-Tenant Solution which is deployed at the centralized NOC of the internet service providers.

With built-in AAA and Access Gateway functionalities, 24online also enables the features to support multiple networks

(hotels, hotspots, universities, airports, etc.) on the same platform.

There can be multiple users in different networks, but 24online is smart enough to identify the network, user and usage

details of the user and accordingly authenticate or perform accounting of the users. With the help of this features, ISPs can

offer more than just bandwidth and on-board existing customer base with new offerings. It opens a completely new segment

for the ISPs to tap and generate more revenue.

Overview


Internet

ISP NOC

Additional revenue generation platform

Innovative Business Models

Increase Business Reach and Enhance Customer Experience ISPs has enhanced their business reach among the enterprise, hospitality and hotspot customers with unique offerings. The

innovative business model also enhances the experience of property owners as the entire management of the services and

components ensured by the service provider.

Network Competency and Quality of ServiceIntegrating with the right solutions and products in the market like 24online, service provider get the best in class features,

functionality and support round the clock. If there are any customization or additional features required for large scale

deployment then the open architecture of the solution is capable of supporting it.

With the solution partnership with 24online, service provider can offer value added services to the customer on top of vanilla

internet faclities.

TM

AD / LDAP integration for different tenant

Individual customize captive Portal for tenant

Subscriber Management System (SMS) & Hospitality Internet Access (HIA) in a Single appliance.

Manage Multiple Property Management System (PMS) from Centrally for Multi location properties.

Separate Interface / Portal

Individual Report for different tenant

Individual customized SMS / Email alert for tenant

Individual User Management for different tenant

SMS Series

Sr. No Hardware Model

Data Throughput (Standalone-Mbps)

Data Throughput (NAS Mode-Mbps)

Concurrent Users (Standalone-No.)

Concurrent Users (NAS-No.)

Concurrent Users (RADIUS-No.)

1 500iX 200-300 250-350 500-550 600-650 1000-1100

2 1000iX 500-550 600-650 1200-1500 2000 3000

3 1500iX 1200-1500 1800-2000 2000-2500 2800-3500 9000

4 2500iX 2000-2400 2800-3000 4000-4500 5000-5500 15000

5 5000iX 4000-5000 5000-5500 7000-8000 9000-10000 40000

6 10000iX 6000 6500 15000 15000 50000

SMS 500iX SMS 1000iX SMS 1500iX

SMS 2500iX SMS 5000iX SMS 10000iX


TM

24online RADIUS is well integrated with major 3rd party BRAS/BNG/DPI/Access Gateway as

well as 3rd party WIFI Access Point/ Controller


3rd Party Integration & Future Roadmap

Future Road Map

Diameter stack

WI-FI SMP &

LTE billing

Multi QoS

12

4

6

Triple Play

Billing

Application wise filter & band. Mgmt.

5

SDWAN

6

6

Lawful Interception

7 6

Data Analytics

8

6

Carrier Grade NAT

9

6

Over the Top media services

10

3

3rd Party Integration

WIFI Access Point/ Controller

BRAS/BNG/ DPI/ Access Gateway

Clientele

[email protected]

+91-79-61562600

TM

www.24onlinebilling.com

Registered Office Center of Excellence

24online Info Technologies Private LimitedAdvantage Tower, 1st Floor, EN-27, Sector 5, Salt Lake, Kolkatta-700091

24online Info Technologies Private Limited502, 5th Floor, Silicon Tower, Off. C.G Road,Ahmedabad-380006. India.

Toll Free: 18002588099,

India: +91 796156 2600-Ext-2008

+91 9909045352

Africa: +254786579240

ME: +254738692764

APAC: +919727746643

internet access management solutions · 24online radius is well integrated with major 3rd party...

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