INTERNSHIP

101

MANAGEMENT

ORIENTA

TION W

EEK, CLA

SS OF

2014

OBJECTIVES

• Describe Food Service Management rotation• Describe Patient Services and Clinical

Management Length of each part of the rotation Competencies and Assignments

• Name at least one way to prepare for the rotations

• Access assignment guidelines and resources • State 2 tips for making this a successful

rotation

HOW CAN I BE READY?

• Communicate with the GM at your facility• Are safety shoes required?• Is there a Dress Code?

• Management and food service texts handy• Complete pre-orientation assignments

• Review assignments for the rotations on web page www.distanceinterns.weebly.com

• Print out time line and bring to rotation

WHAT IS THIS ROTATION ALL ABOUT?

• Food Service Management (200 hours) at corporate, campus, school or healthcare site

• Patient Services (40 hours) at healthcare site

• Clinical Management—with CNM at healthcare site (40 hours)

COMPETENCY EVALUATIONS

Three Competency Evaluation Forms (CEFs) are used for the rotations:

• Food Service Management CEF• Patient Services CEF• Clinical Management CEF

All competencies and hours must be achieved to pass the rotation

Bring the CEFs with you to your facilities

FOOD SERVICE MANAGEMENT

Corporate, Campus, School, Healthcare or Leisure

General Manager generally your preceptor• Will assign a manager to be your go-to person

Work with managers and foodservice staff

Complete marketing and sustainability projects

Participate as an assistant manager trainee

Every account is slightly different

PATIENT SERVICES

At your healthcare site

Patient service manager generally your preceptor

Work with diet office and trayline staff

Visit patients during tray passing and meal rounds

Complete Patient Services Diagnostic assignment

Participate in test tray assessments

CLINICAL MANAGEMENT

Gain experience performing clinical management functionsPersonnel management (org chart, performance eval, hiring, scheduling, job description)

Policies and procedures Communications (facilitate part of a staff or department mtg, attend hospital wide committee)

Regulatory agencies (learn how to get ready for a survey)

Quality assurance / performance improvement (patient satisfaction, quality improvement activity)

MANAGEMENT ASSIGNMENTS

Guided Reflective Journals (3)

Budget Summary

Menu Cost

Policy: develop or revise

System Analysis

Specialty Menu

Employee Inservice

MANAGEMENT ASSIGNMENTS

Equipment Proposal

Sustainability Assessment

Marketing Project

Patient Service Diagnostic

Management Quiz

MANAGEMENT ASSIGNMENTS

• Organize assignments—use timeline as a guide• Access assignments on the intern website:

www.distanceinterns.weebly.com

• All assignments are listed on the Assignment Checklist

MANAGEMENT ASSIGNMENTS

In the First week, start planning the

InserviceSystem Analysis Research ProjectSustainability AssessmentMarketing Project

MANAGEMENT ASSIGNMENTS

Access the assignments before starting rotation

Each assignment provides the instructions and forms you will need

E-mail assignments to reviewers as listed on Assignment Checklist

MARKETING PROJECT

• Decide on your project early• Conduct a needs assessment• Use the Detailed Development

Guide (DDG) to guide your planning

• Write and send the Process Development Sheet (PDS), supporting photos and marketing materials to your reviewer

MARKETING PROJECT

• The focus of Marketing Project is retail operation

• Can be combined with Community Nutrition Education Project if it includes nutrition education and marketing--needs approval first.

• Consider Mindful as a topic for your marketing project: can be a combined marketing/nutrition education project.

SUSTAINABILITY ASSESSMENT

Use form on the website

START EARLY!

View the webinar before starting—this will guide you.

TIPS FOR A SUCCESSFUL ROTATION

• Be prepared when starting

• Do your assignments during the rotation

Many assignments can be at least partially completed during your

rotation hours

TIPS FOR A SUCCESSFUL ROTATION

Try to do your patient services before clinicalbetter understanding of departmentlearn how patients order food how trays are deliveredseveral days in a row or throughout clinical rotation

Review Clinical Management rotation guidelines

checklist with your preceptor to see how this rotation

will be completed

TIPS FOR A SUCCESSFUL ROTATION

Plan a time daily to meet with your preceptor

Print out and use the suggested timeline as a guide

REMEMBER….

• Prepare for rotations before starting

• Review assignments on the website before starting

• Do something every day!

QUESTIONS?

THANK YOU!