HealthStreamMultnomah County Health Department

Stacey Jannsen

Project Description

• Develop an improvement plan & Structure to ensure the HealthStream Management System is Optimally used to • Provide staff training to all ICS job

roles in clinics• Required training is monitored &

reported to appropriate leadership

Learning Objective(s)

• Acquire knowledge concerning the involvement in a system-wide quality improvement project using lean methodologies.

Key activities performed

• Prepare and attend quality improvement meetings to carry out charter deliverables

• Scribing• Organizing notes• Interact with cross-

functional work group• Creation of the SBAR

Healthcare Administration Learnings and Theories

• Leadership• Project Management• Lean • Healthcare Policies

• HS Contract• Work Policies

• Scope of practice

New Knowledge

• Reality: The Process of a Project • Being Detail Oriented• Analytical Skills • Kaizen Event • Leadership

Surprises

• Size of the project • Evolution of the project

• Written policies and manual

• Collaboration/ Teamwork• The amount of people

Thank you! Questions and Comments?