internship report on punjab bank, pakistan

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History of banking in Pakistan

Pakistan came into being on 14th August, 1947; sufficient banking services were

available in the areas forming Pakistan. Out of the total branches of the nearly 3,500 in the

undivided India, as many as about 1,500 branches were existing in these areas.

It was agreed between the two countries that reserve bank of India shall continue to

function in the Pakistan territory until 30th September 1948 and that Indian notes would continue

to be legal tender at Pakistan until 30th September 1948. Unfortunately, relationship between the

two countries became most strained immediately after independence; banking was mostly in the

lands of Hindus who immediately started transferring their offices and assets into India. As a

result most of the banks in Pakistan were closed down and even those which were open were not

doing any effective business.

The number of banking office in Pakistan came down to about 200 on 30th June 1948.

Branches of some European banks were also functioning in a limited manner, financing in export

of crops, and their number was limited to about 20.

It was only the Habib bank, which transferred its office from Bombay to Karachi Austral

Asia bank was another bank, which was in existence in the Pakistan territory at the time of

independence. Despite of best efforts on the part of government of Pakistan, no heady way could

be made on this behalf and reserve bank of India was in no mood to help the new country.

Imperial bank of India, agent of the reserve bank of India also started closing down its branches

in Pakistan.

Banks in Pakistan

Public sector commercial banks

National bank of Pakistan

First women bank limited

The bank of Khyber

The bank of Punjab

1University of Management and Technology

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Local private banks

Askari Commercial Bank Limited

Bank Al-Falah Limited

Bank Al Habib Limited

Meezan Bank Limited

Faysal Bank Limited

Silk Bank Limited

Soneri Bank Limited

Union Bank Limited

Muslim Commercial Bank Limited

Allied bank of Pakistan

Union bank limited

Foreign Banks

ABN Amro Bank

CITI Bank

Habib Bank A. G. Zurich

Mashreq Bank PJSC

Oman Bank

Barclays Bank

Standard Chartered Bank

Specialized Banks

Zari Tarqiati Bank Ltd.

Industrial Development Bank of Pakistan

Punjab Provincial Cooperative Bank limited


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The Bank of Punjab

Vision

“To be a customer focused bank with service excellence.”

Mission

“To exceed the expectations of our stakeholders by leveraging our relationship with the

Government of Punjab and delivering a complete range of professional solutions with a focus on

programmed driven products & services in the Agriculture and Middle Tier Markets through a

motivated team”

Introduction

Established in 1989, in pursuance of The Bank of Punjab Act 1989 and was given the

status of scheduled bank in 1994. The Bank of Punjab is working as a scheduled commercial

bank with its network of 273 branches at all major business centers in the country. The Bank

provides all types of banking services such as Deposit in Local Currency, Client Deposit in

Foreign Currency, Remittances, and Advances to Business, Trade, Industry and Agriculture A

wholly owned subsidiary of BOP First Punjab Modaraba (FPM) was established in 1992 and

is being managed by Punjab Modaraba Services (Pvt) Ltd.

Lending under Islamic mode of finance, main vehicles are Morabaha, Ijarah & Musharika

to encompass requirements of corporate, commercial and individual customers.

Liability generation through COM’s (Certificate of Musharika) offers attractive returns to

individuals and institutional depositors for fixed tenure instruments. FPM is working to introduce

new and innovative products to enhance its

range of services.

The Bank of Punjab. BOP which is also known as the Bank of Punjab this is the best

bank regarding the customer point of view. The Bank of Punjab (BOP) is only the bank that’s

modifies its products and services regarding the Customers of The Bank of Punjab (BOP).

Customer is always true and your totally business is depend upon the Customer. Customer is


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satisfied you can imagine that Business is growing. The Bank of Punjab (BOP) works for to

exceed the expectations of our stakeholders by leveraging our relationship with the Government

of Punjab and delivering a complete range of professional solutions with a focus on programme

driven products & services in the Agriculture and Middle Tier Markets through a motivated

team.

AWARDS AND ACHIEVEMENTS

The bank of Punjab is performing excellently in the banking sector and also playing a

vital role in the economy for which it has be awarded with many awards. Some of them are as

follow:

Excellence Award by the Central Board of Revenue

The Central Board of Revenue presented "Excellence Award" to the Bank of Punjab in

recognition of the contribution made by the bank towards Government exchequer.

3rd Kissan Time Awards

In recognition of Bank's contribution in development and growth of agricultural sector,

the Bank honored with "Top Bank for Agriculture Loans" and "Best Bank Crop Insurance" under

3rd Kissan Time Awards year 2006.

Best Corporate Report Award

Annual Report of the Bank for the year 2005 won 5th position for "The Best Corporate

Report Award" for the financial sector, adjudicated jointly by the Institute of Chartered

Accountants of Pakistan and the Institute of Cost and Management Accountants of Pakistan.

16th Bolan Excellence Award

The Bank was awarded Best Bank Award under 15th Bolan Excellence Awards

distributed in 2006.


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Branches network

Regional network of branches

Lahore Central-I Region Multan Region

Lahore Central-II Region Faisalabad Region

Lahore North Region Gujranwala Region


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Lahore South Region Gujrat Region

Peshawar Region Bahawalpur Region

Islamabad Region D.G. Khan Region

Rawalpindi Region Jhelum Region

Sialkot Region Sheikhupura Region

Bahawalnagar Region Sahiwal Region

Jhang Region Khushab Region

Karachi Region

ProductsThe main products offered by the bank are as followed and categorized according to their

nature and category.

Deposit Products

Current Accounts

BOP Basic Banking Account

BOP Tijarat Account (LCY)

BOP FCY Supreme Current Account

Profit Loss Sharing Term Accounts

BOP Pehlay Munafa Scheme

Corporate Premier Term Account

Munafa Hi Munafa Term Account - III

Bai Misaal Term Deposit Account

Profit Loss Sharing Chequing Accounts

PLS Saving Account

Senior Citizens Saving Account

Gharayloo Saving Account

Ziada Munafa saving Account

PLS-Saving Profit Plus Account

Corporate Premier Account


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BOP PLS Supreme Saving Account

Commercial Finance

Running Finance

Demand Finance

Cash Finance

CNG Filling Station Scheme

Auto Lease Financing Scheme

Car Dealers Financing scheme

Karobar Barhao Scheme

Fertilizer Dealers Financing Scheme

Ali Akbar Group - Franchise Financing Scheme

Atlas honda Limited - Authorized Dealers Financing Scheme

Financing Scheme - Purchase of Office/Shops

Consumer Finance

Quick cash

Car Loan

House Loan

Smart Cash Personal Loan

BOP Motorcycle Loan

Agriculture Credit

The products offered by the Punjab bank for the agriculture sector are much more than any

other bank except specialized agriculture banks:

Green Tractor Lease Finance Scheme

Agri Finance Branches

Agricultural Finance Scheme

Kissan Dost Tractor Scheme

Second Hand Tractor Lease Finance Scheme

Kissan Dost Aabiari Scheme

Kissan Dost Mechanization Support Scheme


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Kissan Dost Farm Transport Scheme

Kissan Dost Eslah-E-Arazi Scheme

Kissan Dost Live Stock Development Scheme

Livestock Breed Improvement Trough VVW

Kissan Dost Commercial Agro Services

Kissan Dost Agri Mall Finance Scheme

Corporate Farming Finance Scheme

Commercial Lease Finance Tractor Scheme

Demand Finance-Sheds Construction and Civil Works

Lease Finance Facility for Milch Animals

Running Finance-Livestock/Poultry and Fish Farms

Kissan Dost Model Dairy Farms (PDDC)

Kissan Dost Model Milk Collection Center (PDDC)

Kissan Dost Green House Finance Facility

Kissan Dost Cold Storage Finance Facility

Scheme for Controlled Sheds

Lease Finance Facility for Installation of Biogas Plant

Group Financing to Small Farmers

Clean Credit Facility through Syngenta Franchisees

Zarkaashat Drip Irrigation System

Markup of Schemes

Services

The major services offered by the bank are as follow and categorized according to their

functions and category.

1. Commercial Banking

2. Corporate & Investment

3. Cash Management Services

4. Utility Bills


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5. Lockers

6. Treasury

7. Trade Finance

Trade Processing Centers

Functions of Trade Processing Centers

Functions of Trade Processing Centers

Hierarchy of the Bank

President

Group Head

4 Heads

Regional Chief

Area Manager

Branch Manager

Manager Operations

Working of the Bank’s Departments (Products)

DEPOSIT DEPARTMENT

In modern times very few business enterprises are carried out solely with the capital of

the owners. Borrowing funds from different sources has becomes an essential feature of today

business enterprise. But in the case of a entire banking system is based on it. The borrowed

capital of the bank is much greater than their own capital. Banks borrowing is mostly in the form

of deposits.

These deposits are lent out to different parties. The larger the difference between the rate

at which the deposits are borrowed and the rate at which they is lent out the greater of the profit

margin of the bank. Furthermore, the larger the deposit the larger will be the funds available for

employment; larger the funds lent out the greater will be the profit of the bank.


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To receive the deposit is the basic function of all commercial banks. The bank does not

receive these deposits for save keeping purpose only, but they accept deposits as debts. When

banks receive deposit from a customer, the relationship of a debtor and creditor is established

where by the customer become the creditor and the bank a debtor. When the bank receives

amount of deposit as a debtor, it becomes the owner of it. It may, therefore use it as deems

appropriate. But there is an implicit agreement that the amount owned would be paid back by the

bank to the depositor after a specified period.

Nature of Deposit

Current or demand Deposits

Saving Deposit

Short Notice Term Deposit

Call Deposits

Fixed or Term Deposits

Current Deposit

Current deposit are those which are payable to bank whenever demand by the customer.

Bank doesn’t pay any profit on current deposits. There are of different scheme of saving

deposits, which are classified under different duration purpose and rate of interest. Fixed deposits

are those which are by the bank under the conditions that will not be payable on demand but will

be payable under fixed or determinate future time date.

Saving Deposit

This type of accounts is one step towards the Islamization of banking system in Pakistan.

There are two types of PLS Accounts.

1. PLS Saving Account

2. PLS-TDR (Profit & Loss Sharing Term Deposit Receipts).

PLS saving accounts can be opened with the minimum sum of Rs. 100 and PLS-TDR

account can be opened for a sum of Rs. 1000 or above. Profit is paid on both types of the PLS


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account on half yearly basis. Under PLS saving account the depositor undertakes to share profit

or loss on the deposits earned or sustained by the bank. Secondly the bank is at the liberty to

invest the funds of the deposits in any avenue, it deems fit. The PLS deposits are invested in non-

interested channels.

Short Notice Term Deposits

This kind of deposit is for a short period. The depositor may withdraw his deposit at any

time by giving seven days notice to the bank. This type of deposit facilitates the depositor to

withdrawn his amount with interest of the deposited period.

Call Deposit

Call deposits are the sorts of deposits, which are deposited with the banker against any

tender. This is without interest deposit. This may be with interest provided the depositor has

agreed to keep this amount with the bank for some fixed period.

Term Deposit Receipts

This type of deposit is same as the SNTD. The difference is that SNTD is for short period

(7- 30 days) while TDR is for long period (1 month up to 5 years).

ACCOUNT OPENING

Account opening is the first step towards establishing a relationship between the

customer and the bank. The Bank of Punjab is offering basically two types of account:

1. Current Deposit Account

2. Profit and Loss Sharing Account

The necessary condition for a customer, who wants to open an account with the bank, is

introduction, which is preferably by the bank officers or any account holder of the bank. The

different categories of accounts that are available are as under.

Individual Account

Joint Account

Partnership Account


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Limited Company Account

Clubs, Society, Association, or Trust Account

SNTD

TDR

Foreign Currency Deposit

Account Opening Procedure

The general banking department performs various functions among them the first and most

important function is Account Opening. The bank reserves the right to open any account, which

in its opinion is suitable as a customer. The process of opening an account is very simple and

anybody that would like to open his account could do it easily without any difficulty.

The person would like to open his account is required to meet with the manager or second

officer, who will give him an Application form specifically used for account opening. Along

with the form a card for specimen signature is also supplied to the customer. Manager has every

right not to accept this contract if he is not satisfied with the details provided by the customer.

But in case the contract is acceptable to both, the next step is official account opening.

This begins with the Account Opening Register which can be thought as a customer’s

master file. The manager records the necessary details into this register5 and allots an “Account

Number” from this account opening register. This register is maintained for each type of

accounts and the account numbers are allotted serially. After opening the account every

applicant’s date is entered in the computer to maintain the safe record and application form is

also safely put off, so that it can be available whenever it is needed. Checking officer is

responsible to tally the manual data with computerized account opening file. For fix deposit only

the application form is needed, which is prepared manually, because most of the procedures of

fix deposit is done manually. Signature specimen card contains three signatures of the applicant,

applicant account number, account type, branch code, and title of account. It will be attached

with the account opening form. Banker uses this card when he receives the cheque, he compares

signature on the cheque with the Specimen card, for avoiding the frauds.


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Maintain the safe record and application form is also safely put off, so that it can be available

whenever it is needed. Checking officer is responsible to tally the manual data with

computerized account opening file. For fix deposit only the application form is needed, which is

prepared manually, because most of the procedures of fix deposit is done manually. Signature

specimen card contains three signatures of the applicant, applicant account number, account

type, branch code, and title of account. It will be attached with the account opening form. Banker

uses this card when he receives the cheque, he compares signature on the cheque with the

Specimen card, for avoiding the frauds.

CLEARING DEPARTMENT

This department receives the cheque and other negotiable instruments drawn on local

branches of other banks. State bank of Pakistan has clearing house, in which cheque, and other

negotiable instruments are brought by each local bank representatives and the mutual claims of

each bank on other and offset and a settlement is made by the payment of difference. Clearing

system is help full for both the customer and saving currency, time and labor. Clearance is done

through different negotiable instruments some of them are as follow

Cheques

Demand Drafts

Telegraphic transfers

Mail Transfers

Pay Order

Clearing

Any instruments which drawn on BOP branches and other banks in same city that’s

instruments are called clearing. A clearing and date stamp is a fixed on these instruments these

are two types of clearing.

1. Outward Clearing

2. Inward Clearing

Inward clearing means the cheque drawn on BOP and outward clearing means the

Cheques drawn on others.

Outward clearing


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The instrument collected or stored bank wise and a schedules is prepared separately for

each bank mentioning the total number of instruments and the amount of the instruments. Then

these are recorded in a register called “OUTWARD CLEARING REGISTER” then a main

schedule is prepared showing the total number of cheque and their aggregate amount being

presented in the clearing.

The cheque/instruments are handed over the clearing branch. Central clearing branch

issue CREDIT ADVICE to the branch for passing credit to its customer immediately. The branch

on receiving credit advice debits the clearing account and credits the respective customer

accounts.

Inward clearing

On receiving cheque/instruments from central clearing branch, the in charge checks the

number and amount of cheque received in clearing must tally with the main schedule received

from central clearing branch.

These cheque/instrument are entered in “INWARD CLEARING REGISTER” for the

cheque/instrument passed in clearing is a credit advice for the aggregate amount of cheque

passed in clearing is prepared, drawn on central clearing branch.

REMITTANCE DEPARTMENT

Remittance is a major function of the bank. It is the transfer of money from one place to

another place. The need for remittance is commonly felt in commercial life particularly and in

everyday life generally. By proving this service to the customers the Bank of Punjab earns a lot

of income in the form of service charges.

Types of Remittance

The Bank of Punjab deals with the following type of remittances:

Demand Draft (DD)

Mail Transfer (MT)


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Telegraphic Transfer (TT)

Pay Order

ACCOUNT DEPARTMENT

Account department is the backbone of a bank. It plays a vital in performing different

functions of a bank. The account department of is computerized as well as manual. Accounting

books of different departments are maintained under this department and with the help of these,

accountant prepare the monthly quarterly, semiannually and yearly financial statement and order

statement of the whole bank. All the transaction taking place is recorded daily in the books of

accounts and in computerized ledgers.

For every transaction there is Voucher prepared and through these vouchers contra

entries are passed under different head. Good working of accounts mainly depends on the

voucher system. Accounts department is responsible for proper handling and maintenance of

vouchers of different department.

Manual Functions of Accounts Department

Accountant prepares vouchers for all daily activities of different departments. Checking

officer checks and tallies these vouchers with their daily transactions and posts their entries

under proper heads.

Types of Vouchers

1. Debit Voucher

2. Credit Voucher

These two types of vouchers are again classified under following types:

Cash voucher

Transfer voucher

Clearing voucher

All the daily transaction in cash, transfer and clearing is done through these vouchers. A

sheet is prepared on which all the vouchers passed during one day are consolidated and

summarized. This sheet is called supplementary sheet. There are two types of supplementary

sheet.


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1. Daily paid voucher sheet

2. Cash Book

Paid sheet is used for all debit vouchers and receipt sheet is used for all credit vouchers.

Cash book is prepared daily to keep the record of daily paid vouchers. Cash book contains the

opening balance and the closing balance of a working day. Before writing and balance the cash

book firstly there is needed to properly arrange all the vouchers of that day.

Maintaining & Updating Ledgers

One of the functions of accounts department is to maintain and update the term deposit

ledgers and books manually. Term deposit receipt or TDR ledger is updated after every month

for estimating profit on customer’s accounts. Accountant prepares different ledger for all

schemes of term deposit. With the help of TDR ledger accountant prepares “provisional ledger”.

From this ledger accountant calculate the monthly product of each account and estimate the

profit for a half-year. The semiannual profit on each account will be the expenses of branch.

Computerized Functions of Accounts Department

Most of the daily working is done through ledgers. In BOP all the daily transaction in

deposit, cash, clearing, transfer, remittance and advance are performed these daily ledgers;

accounts department receives the following output of general ledger:

Daily general ledger expense

Daily general ledger income

Daily general ledger assets

Daily general ledger liability

Daily general ledger circle expense

Daily general ledger audit expense

The formats of all these ledgers are same. They contain the following head account no.

description, previous balance. Codes are assigned to all these items. Income will be credited in

the branch account and expenses will be debited I the branch at the month end.


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All the expenses of circle, regional, audit, inspection office is debited in the head office

account, because it is the responsibility of the head office to bear the expenses of its offices. For

all the heads of general ledger there is closing balance and opening balance. These ledgers are

helpful in preparing the daily, monthly, semiannually and yearly statements. Some of these

statements are prepare for the purpose of record keeping of branches and some are prepared to

send to the circle office, head office and state bank of Pakistan. Some of these statements are:

Statement of provisional income

Statement of provisional expense

Statement of head office account

Summary of income and expense

Statement of profit and loss on PLS account

Statement of profit and loss PLS 365 account

Balance confirmation report

Statement of affairs

BILLS DEPARTMENT

This department deals in bills for collection for all kinks such as cheque, draft, and pay

orders, call deposits etc. with outstation branches of BOP or with other banks. It provides service

to their customer to get payment from the nearer bank at nominal charges. The four main heads

of bill department are:

1. Outward Bill for Collection (OBC)

2. Inward Bills for Collection (IBC)

3. Outward Documentary Bills for Collection (ODBFC)

4. Inward Documentary Bills for Collection (IDBFC)

ADVANCES/CREDIT DEPARTMENT

It is the loan function, which produces the major person of bank’s income, and as such it

is the major areas of professional banker’s concern and attention.


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Principles While Advancing

Basically there are five principles that must be duly observed while advancing money to

the borrowers, which are as follow:

1. Safety

2. Liquidity

3. Disposal

4. Remuneration

5. Suitability

Forms of Lending

Mainly there are two types of advances which are as follow:

1. Short-term (maturity within one year)

2. Long term (maturity with the period of more than one year)

These two types of advances are further divided into different categories:

Running Finance

Demand Finance

Cash Finance

Letter of Guarantee

Working of the Bank’s Departments (Services)

Commercial Banking

The Commercial Banking Group has been formed to cater the needs of small & medium

size customers for increasing Bank’s business significantly with clear focus, repositioning of

resources and active marketing to improve Bank’s profitability. Commercial Banking will deal

with customers having sales turnover and aggregate credit exposure as per benchmarks

prescribed in the SBP’s Prudential Regulations.

This Group’s emphasis will be to meet necessary business needs of customers which are

numerous as compared to CIB clients but their individual credit requirements are relatively much

smaller. In view of this peculiar nature of this business segment that involves a higher turn over a


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much wider network is needed. The SME will concentrate on rebuilding its set up which suits to

its peculiar needs on all locations.

CORPORATE & INVESTMENT BANKING

Corporate Banking

The BOP Corporate Banking endeavors to market new clients and retain the existing

relationships and build market share by offering superior services, competitive pricing and wide

product range to valued corporate clients including Public Sector Entities and Multi National

Companies. BOP facilitates its customers for all sorts of their banking needs including working

capital, trade finance, BMR and project financing etc. BOP has worked on some of the local

markets’ largest and most complex transactions and infrastructure projects.

The BOP Corporate Banking Group comprises of seasoned relationship management team to

meet the demanding service standards of large corporations. The group delivers a full range of

high quality advisory, financing and operational service solutions tailored according to

customers’ needs.

Investment banking

The investment Banking Group is entrusted with the prime responsibility of developing

and executing investment banking strategy to enhance and maximize shareholder value and

customer confidence. IBG specializes in providing innovative and unique advice to its clients to

assist them in meeting challenges in an ever- changing market. The team of qualified

professionals operates under a strict risk management framework, following best practices within

their fields and continuously striving for excellence.

Cash Management Service

Cash Management is a process of collections & payments on behalf of the Customers

using the Bank Network. The objective is to facilitate organizations with multiple collection

points in gathering Cash / Funds and making them available in the customer operating Account.

Similarly it facilitates disbursement of frequent and or Bulk payment to multiple locations. This

should be accomplished with minimal supervision by the customer, supported by an automated

system to provide timely and requisite MIS / Reconciliation under agreed Service Levels


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Utility Service

Customers can pay their utility bills e.g. electricity, water gas, telephone, mobile, at any

of our 272 branches across Pakistan. For your convenience bills are collected on all working

days from 9:00 am to 5:00 pm (Monday to Friday) except lunch & prayer breaks and from 9:00

am to 1:30 pm on Saturday.

Bop Locker

Discover peace of mind, enjoy personalized service and operate your locker in a friendly

and pleasant environment at The Bank of Punjab.

Small locker for Rs 1200 per annum

Medium locker for Rs 1800 per annum

Large locker for Rs 3000 per annum

Extra large locker for Rs 6500 per annum

Other services

These are the other services provided by the BOP.

ATM Facility

On-Line Banking

Lockers Facility

Demand Drafts

Letter of Credit

Pay Order

Mail Transfer

Debit Card

Collection of Utility

Hierarchy of my Branch


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Branch Manager: MR. Arif chauhdary

Manager Operations: MR. Khalid Tanveer

Assistant operations manager: MR. Muhammad Usman Aslam

Credit officer: MR. Sajid Mobeen

Creditor: MR. Nabeel Hussain

System administrator: MR. Asad Waheed

Cashiers:

1. MR. Sohaib Farooq

2. MR. Mahar Zahoor

Office boy: MR. Imran Ashraf

Security guards:

1. MR. Muhammad Ali

2. MR. Usama


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My Experience and Learning

1. The first and the foremost thing that I have learned is that I am able to understand the

environment of the banking system and their workings.

2. I have understood the cash receiving and withdrawal process that how cash is received

and what are the processes when the cash is withdrawn by the customer.

3. I have also learned that how checkbooks, credit cards, debit cards etc are issued to the

customers.

4. Most importantly not only from a banker’s point of view but from a customer’s point of

view as well I have learned to check the cheque as well.

5. I have also learned how to work in the corporate environment and practically experienced

the team work.

6. I have also enhanced my interpersonal skills because I have spent most of the time during

my internship on the help desk dealing and communicating with majority all the people

coming in the bank.

7. I have also learned about the operations behind the counters after the bank is closed for

the public service.

8. I have learned that how to close the daily accounts after checking all the transaction and

entries.

9. I also understood that how state bank controls all these banks.

10. Each branch has assigned a specific code along with its name; the branch communicates

with the head office with its name and most importantly its code as well.


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Recommendations

1. I have some recommendations after what I have learned while working in the Punjab

bank. These recommendations are as follow:

2. First of all Punjab bank has to revitalize its structure and should look upon its working

criteria.

3. Punjab bank is competing in the banking sector and we know that there are a lot of well

establish private banks as well in market with strong financial positions. So in order to

compete with these banks Punjab banks needs to improve its working standards.

4. Punjab bank should focus on its customers and should introduce new packages to attract

and retain their customers.

5. They should focus on the technological trends as well that are shaping in the in industry

and also adopt new technologies to make transactions and other banking process easier

for the customers.

6. Punjab bank should also focus on its employees along with focusing on their customers.

7. They should also improve their internal systems to make the processes easier for their

employees as well.

8. They should give their employees benefits and incentives and should raise the pay of

their employees at least up to the level of private sector so that they will not fell

dissatisfied.

9. They should also use different mode of promotions to aware their customers about their

products and new packages.

10. One of the most important issues is that Punjab bank is run by the Punjab government

and like other government its performance is highly affected because of the corruption as

we know about the different cases in the recent past.

11. They should develop a clean and strong system that no one will be able to exploit the

bank’s reputation, effectiveness and efficiency as well.


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Conclusion

In the light of my experience, working and my recommendations my conclusion of this

report will be that Punjab bank is one of the biggest players in the banking sector of Pakistan and

is also serving as a backbone of Punjab government as well. I order to excel in the current

intense competitive environment Punjab bank has to streamline its process and develop new

systems not only for its customers but for its employees as well. As we know that both these

entities are the most important asset and key driver of any business.

Secondly they should have a check and balance to keep an eye so that no one can exploit

or take advantage of its rank, seat or power as it’s a government so there is high involvement of

government officials in the bank.

No matter how better the bank is performing or will perform until and unless it will not

develop tight systems to eliminate the corruption it will not be able to excel, grow and compete

in the market.


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References

1. MR. Muhammad Arif Chauhdary branch manager bank of Punjab, shahra e Quaid e

Azam Lahore.

2. www.bop.com.pk


http://www.bop.com.pk/

internship report on punjab bank, pakistan

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