interpersonal skills final tariq

8/7/2019 Interpersonal Skills Final Tariq

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Connecting People TheInterpersonal Excellence

Tariq Ali Panjwani

Asst. Manager T&OD


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Introduction

Lets Know Each Other


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Workshop Rules

Cell Phone in silent mode

15 minutes for tea

The only foolish question is the one that was not asked

If you are glad, sad, mad . . . tell us about it

Interaction is a MUST


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Workshop Objectives

Understanding Communication

Learning Interpersonal Communication

Learning Body Language

How to be a good listener

Be Effective


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What is Communication?

" The exchange of thoughts, messages, or

information, by speech, signals, writing,

or behavior "


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Principles of Interpersonal

Communication

Interpersonal communication is inescapable

We can't not communicate. The very attempt not to communicate

communicates something. Through not only words, but through tone of

voice and through gesture, posture, facial expression, etc.

Interpersonal communication is irreversibleYou can't really take back something once it has been said, A Russian

proverb says, "Once a word goes out of your mouth, you can neverswallow it again.

Interpersonal communication is Complicatedwhenever we communicate there are really at least six "people

involved


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Communication Process

b bSender /

Encoder

Receiver /

Decoder

Message

M e d i u m

Feedback


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Verbal Communication

Oral Communication

Involves Speaking & Listening

Written Communication

Involves Reading & Writing


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Non Verbal Communication

Vocal Communication

Sound

Body Language

Gestures

Postures

Expressions


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Gestures


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Gestures

Defensiveness: Crossing arms, glancing sideways, touching or rubbing

nose

Nervousness: Clearing throat, pinching flesh, tugging ears & wringing

hands

Cooperation: Leaning forward, opening hands, sitting on edge of chair,

hand to face gestures

Confidence: Making expansive movements, sitting upright, placing

hands behind back, sitting in relaxed position

Insecurity: Making small movements, biting fingernails, pinching flesh,chewing pen

Frustration: Taking short breaths, clenching fist, running fingers

through hair, rubbing back of neck


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Gestures Continued

1. Yawning/cupping chin in hands Boredom, fatigue

2. Frowning Annoyance, disagreement

3.Continued gaze, no head movement Not attentive, dislikes what is said, no cooperation

4. Drumming fingers, tapping foot Impatience, boredom

5. Looking over spectacles/Narrowing eyes Disapproval, disbelief, dislike

6. Glasses removed and put down No longer listening, already made the decision

7. Shifting position continually to avoid eye contact Not relaxed, disagreement

8. Stroking nose/rapid blinking Negotiations, defensive, exaggeration, lying

9. Tilting head Interested, listening

10. Stroking chin Great interest, concentration

11. Leaning forward Concentrating, increases emphasis

12. Leaning backward Looking for conclusion, thinking, inviting

13. Clasping both hands behind the neck Extreme confidence, relaxation


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Postures


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Expressions


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Identify Expressions


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Eye Contact

More Non Verbal Communication

Eye-to-eye confrontation-honest and direct

Eyes keep shifting-lack of concentration

Evasive eyes-lack of credibility

Stammering eyes-lack of confidence


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Space, Time & Territory


People convey meaning in how they structure

& organize time and how they order a space

around themselves

The way an office is arranged can send

nonverbal messages about the openness of its

occupants


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Space Zone for Social Interaction


Intimate

Family & loved

ones

0 to 1 feet

Personal

Friends

1 to 4 feet

Social Fellow Workers

4 to 12 feet

Public Speeches before

groups

12 feet & over


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A Communication Fact .

Words

Tone

Body

Language

38

7

55


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Body Language Video


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What is Listening ??????


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Listening

An active activity that involves receiving, decoding, and

perceiving a message with intent to respond. Planning ahead for a

conversation improves a receiver's ability to listen to a message.

Listening

Hearing

A passive activity that requires only partial awareness of noise with

no intent to respond. Listening is often inaccurately associated with

hearing.


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Face the speaker

Sit up straight or lean forward slightly to show your attentiveness

through body language.

Maintain eye contact

To the degree that you all remain comfortable.

Listening Tips


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Minimize external distractions

Turn off the TV. Put down your book or magazine, and ask the

speaker and other listeners to do the same.

Minimize internal distractionsIf your own thoughts keep horning in, simply let them go andcontinuously re-focus your attention on the speaker

Listening Tips Cont


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Respond appropriately

Murmur ("uh-huh" and "um-hmm") and nod. Raise your eyebrows.Say words such as "Really," "Interesting," as well as more direct

prompts: "What did you do then?" and "What did she say?"

Focus solely on what the speaker is sayingTry not to think about what you are going to say next.

Listening Tips Cont


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Barriers to Communication

Poor communication is the result of many factors:

Physical (time, environment, comfort, needs, physical medium)

Cultural (ethnic, religious, and social differences)

Perceptional (viewing what is said from your own mindset)

Motivational (mental inertia)

Experiential (lack of similar experience)

Emotional (personal feelings at the moment)

Linguistic (different languages or vocabulary)


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Channels of Communication

Formal Channels

Through hierarchy of command

Down ward Flow

Upward Flow

Lateral/ Horizontal Flow

Informal Channels

Grapevine


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Styles of Communication

Every time we speak, we choose and use one of four

basic communication styles:

Assertive

Aggressive

Passive Passive-Aggressive


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Interpersonal Communication Video


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Dont forget the Process

Know your receiver

Plan your Communication

Use Body Language

Make

Good Eye Contact

Use Appropriate Volume & Tone

Listen Actively

How to communicate effectively


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Thank you for your time !

interpersonal skills final tariq

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