intro to help desk
DESCRIPTION
Start organizing, logging, & tracking your help tickets with Spiceworks Help Desk & User Portal!TRANSCRIPT
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An Introduction to The Spiceworks Help Desk
& User Portal
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Intro to Help Desk • Why Use a Help Desk?
• Understanding Ticket Workflow
• Ticket Creation & Organization
• Working a Ticket in Spiceworks
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Intro to The User Portal • What is it, And Why Use it?
• Managing Communication - In & Out
• Setting Up Your User Portal
• Managing Your Content
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Name that Quote:
If you ever need a helping hand, youʼll find one at the end of your arm... as you grow older you
discover that you have two hands - one for helping yourself, the other for helping others...
- Audrey HepburnAmerican Actress
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Name that Quote:
You cannot help men permanentlyby doing for them what they coulddo for
themselves.
- Abraham Lincoln16th US President
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Name that Quote:
An integrated help desk solution isan imperative part of any modern information system. It yields healthier
networks, happier users, and saner systems administrators.
- Sir Winston ChurchillBritish Prime Minister
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Hello.
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Note to self.
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Note to self.
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Help!.
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Ticket Resolution
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Ticket
Resolution
Response Collaboration
Reporting Change
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Help Desk
How Tickets are Submitted
User Portal
Admin