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Introducing Citizen Space . . .

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Citizen Space in a nutshell

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• A consultation platform built for government by government.

• Designed as a collaborative project between Delib and the UK government between 2009/10.

• Open source - meaning the code is freely available to be developed + innovated on.

“Built on time and on budget. Unusual in government!”

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Citizen Space in numbers

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• Involved 20+ government agencies and 80+ stakeholders in development process.

• Cost £400,000+ to build. £140,000 from the UK government. £300,000 from Delib.

• Took 14 months to develop, and 1500 man hours.

• Used by 30+ government departments to date.

“A serious piece of consultation kit. Very robust.”

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Who uses Citizen Space

people to do X, Y or Z”30+ Local and central government, to NGOs (like BBC).

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Problems we set out to solve

• Efficiencies - create a central consultation platform designed to address *core* government consultation needs.

• Cross-departmental collaboration - to make it easy for multiple partners to set-up consultations together.

• Address legal challenges - create standard functionality to *minimise* legal challenges.

• Future-proof platform - provide an open-source platform that can be built on in the future.

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Our vision - beyond function“Making it easy to connect people to

decision-making”

44,000 participants BBC Radio 6 saved!

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So, what does Citizen Space do?

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Core Citizen Space functions

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• Consultation management: manage all consultations in one place, across multiple departments.

• Consultation set-up / creation: create your own consultations (deliberative surveys to simple .pdfs)

• Respondent management and tracking: see who’s been taking part; unique user IDs.

• Analysis + reporting: quantitative cross-tabbing and qualitative coding.

• Syndication: RSS syndication.

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1. Consultation hub

All consultationinformation in

one place

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2. Detailed search

Detailed searchacross all

consultations

Create customRSS feeds for

syndication

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3. Feedback

Feedback once consultation’s

closed in standardformat

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4. Manage (via admin mode)

Consultationsmanaged bydepartment

Manage allConsultations in

one place

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5. Control (via dashboard)

Individual consultationDashboard - allowing

you to set up . . .

Monitor responses,And manage respondents

Tag and analyse openresponses

Add responseManually

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6. Add any question you like

Pick any selectionof question types

you like,

Structure your consultationwith as many sections

as you like.

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7. Linear or non-linear formats

Structure your consultationwith as many sections

as you like.

For lengthy documents, divideinto Chapters, and let peopleconsult on specific sections

Indication of whether you’ve responded to a Chapter or not

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8. Filter + analyse responses

Filter response and createCross-tabs of results, to dig

In-depth into results.

Export data for reporting andFurther analysis.

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9. Tag open responses

Add tags, and tag each responseto help analyse open text

Responses.

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10. Monitor respondents

Check to see who’s responded to ensure the right people have

taken part. Tailor outreachStrategies accordingly.

Associate / link Respondents if

Related.

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11. Auto-close

On close date, consultation automatically closes, and when

ready results can be added. This is important from a legal perspective.

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12. Preview mode

Preview mode allows youTo view the consultation in

Development in various statesparticularly useful for getting

internal sign-off.

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13. RSS syndication

RSS feed syndicates content Into any website, blog and

even Facebook and Twitter.

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14. Save and return

If the participant wants to saveand return their responses

then they can by clicking this button.

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15. Auto-email .pdf records

The participant is given a .pdf oftheir responses for their

records.

Participant’s unique ID

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Wow, sounds awesome,what’s next?

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Quick + easy implementation

• Quick and easy to implement, taking roughly 7 days to implement (including Quality Assurance testing)

• Costs between $10,000 to $15,000 to set up. Additional costs include: 1) Servers 2) Service Level Agreement (SLA) to support you.

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Building on the core (the exciting bit)

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Finally, secrets to success

• Made for government by government• Designed to get the simple things right, so

you can innovate and invest on top• Quick and easy to implement• Low-cost• Robust - penetration tested, and over 200

hours of testing• Open source and future proof

It does the essential bits, so you can do the exciting bits!

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So there you go. That’s Deliband Citizen Space. We hope you

help build on our work so far!

; - )

www.Delib.co.ukwww.CitizenSpace.com

Chris@Delib.co.uk