introducing profiles international

www.profilesinternational.com©2009 Profiles International, Inc. All rights reserved.

Introducing Profiles International



Table of Contents

Who We Are Profiles International – A High-level Overview 3

Global Reach 4Clients and industries 5

Research for management 6

What We Do Know your people at the deepest level 7 Benefits to your organization 8Creating real value for clients 9

How We Do ItHigh-tech 10High-touch 11Overview of assessments and solutions 12Assessment Descriptions 13

Contact Us 18



Profiles International: A High-level Overview

Profiles International develops employee assessments and talent management solutions to improve employee and manager performance and workforce productivity.

We help our clients gain a competitive advantage by understanding their people at the deepest levels. This includes how they think, natural tendencies, behaviors and preferences, and attitudes toward key workplace issues. This helps them select the right people, place them in the right roles, and manage them to their full potential.

Since our founding in 1991, we have delivered over 45,000,000 assessments to over 40,000 organizations in 122 countries. We do this through our team of nearly 200 direct employees and 1000 business partners with backgrounds in organizational psychology, human resource management, corporate training, education, and information technology.

Our business is both high-tech and high-touch, and laser-focused to help our clients succeed. Our assessments are grounded in advanced behavioral science that we continually validate through our team of PhD Psychologists and Psychometricians. Our dedicated client services team helps you deliver our assessments effortlessly through our state-of-the-art virtual assessment centers and is with you the entire way. Our assessment reports are written for managers with practical insight and advice to get the most from their people.

Introducing Profiles International | 3


Who We Are – Employee assessment specialists

Profiles International Founders Jim Sirbasku, CEO, and

Bud Haney, President



Global Reach – 122 Countries, 32 Languages

AfghanistanAlbaniaAlgeriaAntigua & BarbudaArgentinaAruba (Netherlands)AustraliaAustriaAzerbaijanBahamasBahrainBarbadosBelgiumBelizeBermuda (UK)Bosnia & HerzegovinaBotswanaBrazilBritish Virgin Islands (UK)BulgariaCanadaCayman Islands (UK)ChileChinaColombiaCosta Rica

CroatiaCyprusCzech RepublicDenmarkDominican RepublicEcuadorEgyptEl SalvadorEritreaEstoniaEthiopiaFinlandFranceGambia, TheGermanyGhanaGreeceGuam (US)GuatemalaHondurasHungaryIndiaIndonesiaIranIraqJamaica

LatviaIrelandIsraelItalyJordanKazakhstanKenyaKorea, SouthKosovoKuwaitLebanonLiberiaLibyaLithuaniaLuxembourgMacedoniaMalawiMalaysiaMauritiusMexicoMoldovaMontenegroMoroccoNetherlandsNew ZealandNicaragua

NigeriaNorwayOmanPakistanPanamaPeruPhilippinesPolandPortugalPuerto Rico (US)QatarRomaniaRussia/RussiaRwandaSaint Kitts & NevisSaint LuciaSaint Vincent & The Grenadines

Saudi ArabiaSerbiaSierra LeoneSlovakiaSloveniaSouth AfricaSpainSri Lanka

SudanSwazilandSwedenSwitzerlandSyriaTrinidad & TobagoTurkeyUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayVenezuelaVietnamYemenZambiaZimbabweTanzaniaTogoTongaTunisia

Oceania Europe South America

Asia Africa North America



Who We Are – Clients we serve


We have served over 40,000 organizations worldwide

Industries we serve• Financial services and insurance• Retail and consumer products• Travel and hospitality• Professional and business services• Healthcare and human services• Media, telecommunications and technology• Energy, utilities and natural resources • Manufacturing, transportation and automotive • Construction and real estate• Federal, state and local governments• K-12, for-profit and not-for-profit higher education

People we work with• Business leaders–CEOs, Presidents and General Managers• Small- and mid-sized business owners• Functional leaders–CFOs, CIOs, Sales and Marketing leaders, HR leaders• Functional specialists – Recruiting, Learning and Development • First and second line managers

Global reach• 122 countries; material translated into 32 languages



Who We Are – Research for management


We are passionate researchers and thought leaders in the area of applying employee assessments to solve important organizational challenges.


Our assessments provide you with deep, objective, comprehensive, and valid information about your people, far beyond what you could uncover through typical interviews or performance reviews. This includes:

How they think• The speed at which they learn and assimilate information • Verbal and numeric skills and reasoning abilities

Natural tendencies, behaviors and preferences • Energy level, assertiveness, sociability, manageability, attitude, decisiveness, ability

to accommodate, independence, objective judgment• Productivity, quality of work, initiative, teamwork, problem solving, adaptability• Response to job-related stress, frustration, and conflict• Customer service orientation, trust, tact, empathy, focus, and flexibility• Sales drive, competitiveness, persistence, call reluctance, closing sales, ability to

build and maintain relationships, and compensation preferences

Attitudes toward important performance-related issues• Personal integrity, substance abuse, reliability, and work ethic

How they interact with others, as a team and with their manager• Control, sociability, patience, persistence, precision, ambition, composure, positive

expectancy, analytical orientation, results orientation, emotional expressiveness, team player propensity, and quality orientation

• Overall team strengths, weaknesses, and balance• Fit with manager and preferred management style



What We Do – Know your people at the deepest level

• Only about 10% of a person can be described by what appears on the surface and can be observed by the untrained eye.

• Employees and managers are biased by many factors which impacts the quantity and quality of information.


We help you use this information to improve employee and manager performance, as well as overall workforce productivity

Select people best suited to succeed in a particular job in your organization• We help you repeat success by defining the characteristics of successful people in a

role and using this as a model to evaluate and select prospective candidates.

• According to the Harvard Business Review, this “job matching” approach more accurately predicts job success than any of the commonly accepted factors such as education, experience or job training.

Improve communication and relationships between employees and their managers• Imagine if every employee came with an operator’s manual that would help the

organization and manager get the most from that employee. Our assessments give you specialized reports for interviewing, selecting, coaching, and succession planning. This information is invaluable for managers to effectively communicate with and motivate the employee to peak performance.

Improve team performance and work place harmony• Profiles team and workforce analysis tools help leaders get the most from every

team member and effectively guide the way to achievement of shared goals by understanding team balance, strengths and weaknesses.

Build consistent culture and values throughout your organization• Understanding employees’ attitudes and beliefs towards their employers, managers

and job functions is a critical first step toward building a high-performance workforce. Our assessments can examine a company’s culture and provide insight into employee, managerial and team alignment and how these fit with the company’s strategic goals and objectives. This process helps to identify gaps in organizational alignment.



What We Do – Benefits to your organization



What We Do – Creating real value for clients


Why is it important?

Maximize each employee’s contribution to the organization• The rise and fall of many organizations is the direct result of the collective skill set,

emotional intelligence, teamwork, and talent of its individuals. By using our assessment solutions, you will see tangible results in terms of increased productivity, reduced stress and conflict, and a positive impact on your bottom line.

Reduce employee turnover and absenteeism• Better hiring decisions equals improved productivity and less disruption. Bringing the

right person on board in the right position leads to improved organizational efficiency and increased overall satisfaction among employees at all levels.

Reduce cost of theft• Attitudes towards integrity, substance abuse, reliability and work ethic are not listed

on the resume or divulged by references. Profiles provides easy-to-read reports covering these costly landmines and helping you reduce liability, costs and turnover.

Reduce workforce conflict and improve employee satisfaction• When you measure compatibility characteristics among your workforce,

communication is improved, conflict is reduced and leaders have actionable data to maximize individual and overall team performance.

More effectively focus training and development investments• All Profiles solutions address specific performance improvement goals for your

organization by providing you with reports for selection, development, training, promotion, managment, and succession planning to maximize your investment.



How We Do It – High-tech


Scientifically valid assessments• Profiles assessment validation study standards exceed those set by

The Association of Test Publishers • All Profiles solutions are validated in each language• EEOC compliant• Tailored to your specific needs

Delivered effortlessly online through a your branded Virtual Assessment Center, a customizable component of the Profiles Resource Center • Over 99% uptime and availability• Analytics dashboard• Unlimited simultaneous user access• Client-controlled assessment administration and scheduling• Data secured by firewall and site encryption• Generate reports that include actionable data• Update accounts• Build job match patterns based on high-performing incumbents• Prepare data exports• Monitor meter inventory



How We Do It – High-touch


Dedicated client service professionals fully vested in your success:• Proven implementation plan that includes deliverables and timetables to

help clients set and achieve clear objectives• Comprehensive training is provided to each client according to his or her

unique needs and objectives • Training is available in person, via interactive internet, on-site at the client

organization, or at Profiles International’s Corporate Training Center

Practical and actionable output written for your managers is available via the Profiles Assessment Center featuring:• Tracking reports: hired/terminated• Pattern analysis• Cost analysis• Performance reports – correlate performance with job mach and

assessment scores• Financial reports – Return on Investment reports*• Adverse Impact reports• Team Company Perspective Analysis• Correlation Studies for performance and competencies analysis



How We Do It – Overview of our assessments and solutions


Your Business Objective Our Common SolutionsHigh-level Strategic Workforce Management Identifying high-potential employees and managers PXT CP360 Strategic workforce and succession planning PXT PPI CP360Restructuring, reorganizing and downsizing PXT PPI PTA Post-merger integration of organizations PXTEveryday Workforce Management Basic pre-employment screening SOS Screening, interviewing and selecting job candidates PXT PSA CSP BGCOnboarding new employees PXT PPI PSA CSP Improving employee productivity and work quality PXT PPIImproving employee motivation and communication PPI Resolving conflict between co-workers PPI PTASelecting and managing teams PTA Evaluating management effectiveness PXT PPI CP360Prioritizing management development needs CP360 Sales and Customer-facing Workforce Management Screening, interviewing and selecting job candidates PSA CSP Retaining and growing customers and accounts PSA CSP PLP PPSImproving sales performance PPI CP360 PSA PLP PPS

Legend SOS Step One Survey PSA Profiles Sales AssesssmentPXT ProfileXT CSP Customer Service PerspectivePPI Profiles Performance Indicator PLP Profiles LoyaltyPro

CP360 CheckPoint360 PPS Profiles ProSellingPTA Profiles Team Analysis BGC Background Checks



How We Do It – Assessment Descriptions


Step One Survey II® (SOS)The SOS is a brief pre-hire assessment that measures an individual’s basic work-related values. It isused primarily as a screening tool early in the candidate selection process.

This assessment provides valid insight into an applicant’s work ethic, honesty, integrity, propensityfor substance abuse and attitudes toward theft — including property, data and time.

ProfileXT® (PXT)The PXT assessment measures how well an individual fits specific jobs in your organization. The “job

matching” feature of the PXT is unique, and enables you to evaluate an individual relative to the qualities required to perform successfully in a specific job. It is used primarily for employee selection, on-boarding, managing, and strategic workforce planning.

This assessment reveals deep, objective insight into an individual's thinking and reasoning style, relevant behavioral traits, occupational interests, and match to specific jobs in your organization. It helps your managers interview and select people who have the highest probability of being successful in a role, and provides practical recommendations for coaching them to maximum performance. It also gives your organization consistent language and metrics to support strategic workforce and succession planning, talent management, and re-organization efforts.

Risk Factors





CheckPoint 360°™

The CheckPoint Management System is a 360-degree assessment. It is used primarily to evaluate the effectiveness of your managers. This assessment combines feedback from direct reports, peers, supervisors, and even customers, with a personalized program for developing specific leadership skills based on that feedback. This process highlights a manager’s job performance in 8 skill clusters: leadership, communication, personal development, development of others, production task management, relationships, and adaptability. The CheckPoint 360 helps managers identify and prioritize their own development opportunities. And, it helps the organization to better focus management training and development investments, proactively uncover misaligned priorities between senior executives and front-line managers, and surface management issues that could lead to low employee productivity, morale, satisfaction, and turnover.

Profiles Performance Indicator™ (PPI)The Profiles Performance Indicator is a DISC-type assessment that reveals aspects of an individual's personality that could impact their fit with their manager, coworkers and team, and their job performance. It is used primarily for motivating and coaching employees, and resolving conflict and performance issues post hire. The PPI specifically measures an individual's motivational intensity and behaviors related to productivity, quality orientation, initiative, team work, problem solving, as well as response to conflict, stress and change. The output from this assessment serves as an "operator's manual" for an employee, and helps managers better motivate, coach, and communicate with the employee. It also helps to predict and minimize conflict among co-workers and provides crucial information to improve team selection and performance.





Profiles Team Analysis (PTA)The Profiles Team Analysis (PTA) is used to help managers form new teams, reduce team conflict, improve team communication, and improve ability to anticipate problems and better team leadership.

It helps evaluate overall team balance, strengths and weaknesses, and team members’ personality characteristics along 12 key factors: control, composure, sociability, analytical, patience, results orientation, precision, emotions, ambition, team player, positive expectancy, and quality orientation.

Profiles WorkForce Compatibility (PWC)Profiles WorkForce Compatibility (PWC) measures critical aspects of compatibility between a manager (executive, director, supervisor, team leader) and their employees.

It is used to increase productivity, identify and close compatibility gaps between manager and employee, improve communications between manager and employee, increase employee engagement, satisfaction, and productivity, and reduce employee turnover.





Profiles Sales Assessment™ (PSA)The Profiles Sales Assessment (PSA) measures how well a person fits specific sales jobs in your organization. It is used primarily for selecting, on-boarding and managing sales people and account managers.

The “job matching” feature of the PXT is unique, and can be customized by company, sales position, department, manager, geography, or any combination of these factors. This enables you to evaluate an individual relative to the qualities required to perform successfully in a specific sales job in your organization.

The PSA also indentifies people who have the five qualities that make salespeople successful: Competitiveness, Self-reliance, Persistence, Energy, and Sales Drive. It also predicts on-the-job performance in seven critical sales behaviors: Prospecting, Closing Sales, Call Reluctance, Self-starting, Teamwork, Building and Maintaining Relationships, and Compensation Preference.

Customer Service Profile™ (CSP)The Customer Service Profile (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, on-boarding, and managing customer service employees.

The CSP also looks at what your current and future employees believe is a high-level of customer service, while at the same time showing where they align (or not) with the company’s perspective. We have a general industry version of this assessment as well as vertical specialties in hospitality, health care, financial services, and retail.





Profiles Loyalty Pro™ (PLP)Profiles LoyaltyPro™ is a web-based customer loyalty surveying tool. Loyalty, as determined through the “voice of the customer”, is a leading indicator that predicts the “staying power” of an account.

Profiles LoyaltyPro™ offers companies a tool to gather ongoing, critical account intelligence that helps to assess the relationship between the buyer and the supplier, ultimately driving the action plan to improve customer service. Having insight into your customer’s perception of your relationship allows you to steer the strategic business efforts and initiatives of the account management teams to continually improve customer relationships and build a network of loyal customers.


Contact UsProfiles International


Profiles International – Who We Are

Profiles International helps organizations worldwide create high-performing workforces.

Through our comprehensive employment assessments and innovative talent management solutions, our clients gain a competitive advantage by selecting the right people and managing them to their full potential.

Where We AreProfiles serves 122 countries around the globe and has material in 32 languages.

www.profilesinternational.com(800) 960-9612


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introducing profiles international

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