introduction to infoslips
TRANSCRIPT
www.InfoSlips.com
InfoSlips documents reinvented.
“Using my 11-year old’s favourite word: “It is “epic”! I did not even realise this was
possible.”Joanita Gerber - Finance Manager
“Wicked take on the Billing statement @vodacom ...Dig the
flip through mag & use of InfoSlips”
Tweeted by MaliniM @malinimoodley
“This initiative is awesome, a great idea and you all need a
great big high five from everyone in this business.”
Siglinda Lösch – Clicks Group
“Call centre calls has dropped by 28% in 1 year - so excellent that we
are doing 2 new projects & I suggested this product to Mercedes
Benz Singapore“ Rene Stander, Mercedes Benz
www.InfoSlips.com
We design most things in our livesHouses, cars, phones, traffic systems, televisions, cutlery, websites, presentations…
But not our documents
Documents look the same as they did in 1922
www.InfoSlips.com
And in a world like this…
This is not really good enough anymore
www.InfoSlips.com
What is a document, actually?Personalised content, delivered, at point in time.
“For a document to be a document, it must preserve fidelity by being non-changeable, encrypted and archived in compliance with risk and law.”
The first reason: The print paradigm
Fix: Replace it…Web / Portal
Desktop
SMS
Messaging
Mobile
The second reason: The inmates are running the asylum*
<!Wow! latestCode new superclever whatsit amazing code Awesome thingygreat !Wow!/>
Developer/Programmer Document Recipient
Customerdetails
Transactions
Company details
BusinessSystem
Document (Probably) a PDF
Fix: Involve design thinking
Designer
Recipient
UserResearch
Business
RequirementsAnalysis
Balance designed outcomes
RecipientBusiness
Designer
DesignedOutcomes
DesignedOutcomes
www.InfoSlips.com
Example designed outcomes - company• Increase revenue
– Expanding geographically– Expanding into different customer base– Expanding product offering– Brand or marketing change– Reduce customer churn– Compete against increased competition
• Reduce costs– Reduce debtors days– Reduce cost of sale– Reduce operational costs– Improve customer relationship management
www.InfoSlips.com
Example designed outcomes - recipient
• Am I getting value?– Receiving – Costs– Relativity
• What is my usage?– Exceptions– Patterns– Groupings
• What action do I need to take?– If we understand the recipient’s state of mind, we can
shape their behaviour
www.InfoSlips.com
Contact UpdateEmail & Mobile VerificationAdoption & Conversion
Journey Map
Workshop & Design
Build & Test
Deploy with
Change Manageme
nt
Measure
Designed Outcomes™ Methodology
www.InfoSlips.com
What makes InfoSlips?
Measure
• By measuring what recipients do and combining it with continual evaluation and improvement processes in order to continually drive the designed outcomes.
Process
• Deliver a seamless experience across desktop. mobile, web and print.
• Composite each document once regardless of device.
• Improve deliverability while not sending what cannot be delivered.
Method
• Brings methodology and science to document design.
• Deliver good, clear and recipient focused communication at every step of the customer journey.
• Comply with Treating Customers Fairly (TCF).
“Bringing documents to life.”
www.InfoSlips.com
Print Management
Back to Client
Print ProviderA
Print Provider B
Providing a managed print service allows us to optimise the quality, pricing and delivery of printed documents.
One place for all your Documents
Brandable Mobile Apps for all Platforms
Customers1st Contact Services,ABC Enterprises,ABC IT Solutions,Absolute Payroll Services,Accenture SA,Accsys,Accsys Bureau,Acushnet SA,Adcorp,ADP,ADP (Outsourcing),AdvanceNet,Advtech,Afric Oil,Africa Institute Of S A,African Clinic Research ,African Eagle,African Realty Trust,Afripex,Afrivet Business Mng,Afrizan ,ersonnel,Agfa Health,Aircom International,Albaraka Bank,Alcatel-Lucent SA,Alcon Laboritories,Alexander Forbes,All Payroll Solutions,Allan Gray Limited,Alliance ,ne Tabacco,Altiris,Amadwala Financial Sol,Amatenda Group,Ame Africa,American Express,AMSCO,Aon SA (Pty)Ltd,Arc,Arch Water Products,ArjoHuntleigh SA,Arlona ,ngineering,Ascent Technology,Assign Staffing,Astrazeneca Pharmaceutical,Atlas Finance,ATM Solutions,Automated Outs. Services,Avnic Trading,BA Business Services ,arko Financial Services,Barloworld,Barrick Africa,Bass Gordon,Bausch & Lomb,BDO Spencer - Dbn,BDO Spencer - Jhb,Beckman Coulter,Bedrock MS,Bestchoice Payrolls,Bestmed,Beyachad Jewish Community ,Beyond Outsourcing,Big Media,Bigen Africa Group Holding,Biotherm Energy,BKS,Blockbusters Entertainment,Blue Ink ,nvestments,BMW Financial Services,Bond Exchange of SA,Boston City Campus,Boston Scientific SA,Botswana AC,Botswana Ash,Botswana Building Society,Bravura Equity,Britehouse,Bromide Technologies,Broubart Security,Buckley HR & Payroll - Std,Buddingtrade 87,Building Ind Barg Council ,Bula Technologies,Burkert ,ontromatic,Business Edge Systems,Business Intelligence Alliance,Business Partner Limited,Capitec Bank,Cargo Carriers,Cedar Employee Benefits,Cellucity,Chavda & ,ssociates,Chemical Services,Chemimpo,Chep,Churchills,CIB Insurance Solutions,Cinemark,City Lodge Head Office,City Power,Clientele Life,Cohen Consulting,Colliers ,nternational,Colors Fruit SA,Columbia DBL,Common Ground,Communication Products,Compensation Technologies ,Conekt Business Group,Connection 42,Connex Travel,Consulta MC,Contract Management Soluti,Control Instruments Auto,Cool Chain Group,Cornastone Consulting Grp,Cornwall College,Council on HigherEducation,CQS ,echnologies,Cricket South Africa,CTI Education Group,Ctronsoft,Cullinan Holdings,Cyan ES,D Q & A South Africa,Danfoss,Data World,Dawn Medical Distributors,Dawn ,ing,DBSA,Debtmanager,Delheim Wines,Dell,Deloitte & Touche,Democratic Alliance,Denel Personnel Solutions,Derivco,Dialogue Group SA,Dimension Data,Direct Axis,Discovery,Discovery Life,Dole South Africa,Dormac,Doxa Deo,DPE International ,Duys Engineering Group,Eagle Financial Solutions,EDI Holdings,Elbroc Mining ,roducts (in,Elliott International,EMSS Trust (inactive),Endress & Hauser,Enhanced Benefits,Equipment Spare Parts Afri,Ernst & Young - Jhb,Ernst & Young Head ,ffice,Ernst & Young Windhoek,Europ Assistance,Everest,Exclusive Books,Execujet,Experian SA,Extra Expertise,FHBC,Fifth Quadrant,Fihrst,Finfokus,Finlogic Payroll ,olutions,Fire Control Systems,First National Bank,First World Trader,Fleet Africa,FLN Trust-Davis Langdon,Flywell Travel Agencies,Franklin Electric SA,Front Range ,olutions,Fugro Airborne Surveys,Fusell Management Services,G02Africa,G4S Intergrity Assesments,Gatewage,Gauteng Enterprise ,Gauteng Gambling Board,GBP T-A Clarins,Genesis Analytics,Gillard Auto Investments,Glocell,GLS Consulting,Goldfields,GP Retail Operations,Grant Thornton - Pta,Grant Thornton Jhb,Growthpoint,H R ,oncepts,Habari Media,Hannover-Reinsurance,Hans Merensky Holdings,Hatch Africa,Hellermann Tyton,Hermans & Roman Property ,Hirt & Carter,HL Hall & Sons,Hollard ,dmin,Hollard Insurance Botswana,Hopelands Cancer Centre,Howden Africa,HR Capital,HRD Health,Huge Telecom,Hulamin,Hunters,Hydro Door Gates ,I Q PC (inactive),IBM ,A - Proctor & Gamble,iBurst,iConnect,Imperial Bank,Imperial Log & Trans Exec,Imperial Log & Trans NExec,Inala Technologies,Indwe Risk Solutions,INEOS Silicas,InfoSlips,Infraburo,Ingersol Rand Company,INTCS,Integer,Integr8 IT,Integrasol (inactive),Integrated Cyber Solutions,Intervate,Investec,Invoicing Base - ,oftline VIP,Iritron,Isilumko Staffing,IT Master,Italtile,ITS,ITS - NMMU,Jacana Media,Jacaranda FM,JD Group,JHB Church of Christ,JHI,Johannesburg City Parks,Johnsons Controls,Jones & Wagener,JSE Limited,Juta,Karl Storz Endoscopy SA,KGA Life,Khumo Property,Kyoceramita,Labsol Consultants,Landbou Navorsingsraad,Larox,Lateral Dynamics,LCS Payroll Bureau,Leader Rubber Company,Leaf International Comm,Likusasa,Limited Editions,Linpac Packaging,Lion of Africa,Lizz Abrahams Acc & Salary,Logic Group,MA Manning & Associates,MacPhail Distributors,MacRobert Inc,Maitland Fund Services,Manhanttan Hotel,Manpower SA,Maranatha Record Co.,Markinor,Marmoran,Masetlaoka Scott Wilson,Masterfleet,Masthead,Matlejoane Staffing ,Mazars Moores Rowland CTN,Mazista,Mecs Africa,Medhold ,edical,Media Works,Medicover ,Medtronic Africa,Megastarter Biotech,Mercantile Bank,Merseta,Micro To Mainframe,Micromega Holdings,Microsoft,Miller Bosman Le Roux,Modfin Consulting,Modfin Systems,Mol - South Africa,Motion,Mott Macdonald,MTN,Mustek,Mvelaphanda Management,MW Administration Service,Nakatomi,Nat. Nuclear ,egulator,National Renal Care,Nedcor,Nemisa,NETgroup,Netpay Solutions & Service,Nissan Diesel,NMISA,Noah Financial Innovation,Noble HR Solutions,Novo Nordisk,NPC ,lec T/A Panasonic,nVisionIT,OCSA,Old Mutual,O-Line Support Systems,Omega Risk Solutions,One Digital Media,Open Outsourcing (Nike),Open Society Initiative,Origen ,A,Outsource Services,Outsurance,Ovations,Oxfam,P3 Business Solutions,Pangbourne,Pay Station,PayPack IT,PEAC,Pendula Trainers,Pentravel,People Practices,Petzetakis ,frica,Pfizer,Phakisa Labour Consultants,Pharmadynamics,Phukubje Pierce Masithela ,Pienaar & Partners,Placecol Cosmetics,Platinum Health,Plumblink ,Polmed,PPS,Praxis,PricewaterhouseCoopers,Primedia,Primedia Publishing,Primedia@Home ,Pro Solutions,Profert,Professional Make-up,Project Concern Int,Pronto - ,arrick,Protech Khuthele,Psion Teklogic Africa,Public Servant Association,PWC - Jhb,PWC Bloemfontein,PWC Cape Town,PWC Durban,PWC PE,PWC Pietermaritzburg,Ransome ,ussouw,Reckitt Benckiser,,Red Man Technologies,Regent,Remchannel,Rentokil,Resilient - Pangbourne,Resolution Health,Reutech Solutions ,Rfadministrator,RFS Holdings,Richmark Holdings,Rio Doce South Africa,Rio Tinto Management Servi,Risma,Rodel Financial Services,Rodio Rosond,Route 21 Corporate Park,Royal Malewane,S A , A,SA Home Loans,Sabic South Africa,SabMiller Africa & Asia,Saice Professional,SALT Essential IT,Samancor,Sanlam Developing Markets Limite,Satreno Consulting,Schenker SA,Schering Plough,Scor Africa,Sectional Trust,Seda,Sekoko Resources,Semikron,Services Seta,Seven Bridges,Sherwood,Shoe City,Singita Management ,ervice,,Siphethe Coal,Sithabile,Sizwe Ntsaluba,Small Business Accounting,SMB Solutions,SMC,Snc Lavalin South Africa ,Sodexo SA,Softline VIP,SoftwareAG,Solenta ,viation,Solenta Investment Holding,Solidarity,Solit Arms,Soma Initiative,Somerset College,South East Node,Spectrum Valuation Service,Spotlight Interactive,St Stithians College,STA Travel,Standard Bank ,Stefanutti Stocks Civils,Stonehage Financial Serv,,Stratcorp,Supercare,SuperGroup,Supergroup Fleet ,frica,Suzanne Steyn,Symplexity,SynergyGroup,TalentLine,Taquanta,Teba Limited,Templates Company,Tetra Pak,Thales Defence Systems (Pty) Ltd,Thawte Consulting,The ,ocus Group,The Jupiter Drawing Room,The People Business Group,The Phone House,The Talent Team,TheFirstHouse,Thompsons Africa,Thornybush,Thyssenkrupp Engineering,Time Quantum,Titan Trade,Tlhalefang,Tokologo Technical,Tomahee,Tongaat-Hulett,Top Admin Services,Tradebridge,Tradeskills 123,Transnat,Trencor Services,Trialpha (SA),Trialpha Investment,Trivector,Trudon,Tshikululu Social Inv,UCS,Umsinsi Health Care,USB Executive Development,Van De Wetering Engineer,Vastech SA,Vatit,Vela VKE Consulting,Venture Otto,Ventureweb,Vhumbanani Projects,Viglietti Motors,Viking Medical & Surgical,VIP Placements,Virgin Active,Virtually HR,VWSA,WAPPoint,Water Research Commission,Wireless Data Services,Wireless Hotspot,WK Wilton,Worldsview Technologies,WorleyParsonsSA,Worx HM,Xpert Group,Yum ,Zest Electric Motors; Vodacom, Johannesburg Stock Exchange.
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