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    INTRODUCTION TO MILKFED

    The Punjab state co-operative Milk Producers Federation Ltd. Popularly known as MILKFEDPunjab came into existence on 1st December 1973 with the twin objective of providing

    remunerative milk market to the milk producers in the state by value addition and marketing of

    produce on one hand and to provide technical inputs to the milk producers for enhancement of

    milk production on the other hand.

    The setup of the organization is a Two-Tier system.Milk producers Cooperatice Societies at the

    village level ,eleven Milk Unions at the District Level and the Federation as an Apex Body ath

    the State Level.Milkfed Punjab has continuously advanced towards its covered objectives well

    defined in its byelaws.

    Although the Federation was registered in 1973 but it came into its real self in the year 1979-

    1980 and at that time there were 448 Milk Producers Cooperative Societies at the village level

    with membership of 310000.The average Milk Procurement during that year was 70000 litre per

    day.

    The State was covered under Operation Flood in the year 1983 to give the Farmers a better

    deal and our valued customers better products.The turn over of the Federation along with its

    affiliated District Co-op.Milk Union was Rs. 523crore during the year 1999-2000.Today,the

    farmers are getting better prices because of increased turn over and there by making increased

    profits.

    MILKFEDS PROMISE

    Milk was always there in Punjab in plenty and lots to spare.So it flowed in to thousand of homes

    but a price not so good for toiling farmers.Milk exchanged hands through those of middlemen

    who took away a major part of the farmers profits.This was what made MILKFED to step in.

    We know that farmers deserve much more and the things could always be better with little more

    planning,controlling and with the aid of modern technology.

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    IN THE INTEREST OF FARMERS

    Milkfed with its network of 5800 village Milk Producers Cooperative Societies and over 3 lac

    milk producers from the strong network which not only provides assured market to milkproducers but also carries inputs to milk production enhancement at their doorsteps.

    EMPLOYMENT

    Milkfed and its unit has a work force of about 5000 employees.Every morning and evening milk

    is lifted from the village through private transport vehicles,which is providing a regular

    employment to about 600 transporters ,most of whom are self-employed people .Similarly,

    seminators and first aid workers are also finding employment and at the same time providing

    input service to Milk Producers right in the villages.More than 5000 village Cooperative

    societies are having 10000 workers to man there milk procurement and technical inputs etc.

    INPUT SERVICES TO MILK PRODUCERS

    In addition to milk procurement ,processing and marketing of milk and milk products the

    federation is also providing technical input services to the specific target group(Milk Producers

    Cooperative Members).In order to save milk animals form heat stress Animal cooling units have

    been provided to Milk Producers ,which have given good results.Usual fall in milk productionduring summer months has been fairly checked and controlled.

    TECHNICAL INPUT PROGRAM

    The federation and its affiliated Milk Unions are providing technical input services like animal

    health care,artificial imsemination services ,supply of balanced cattle feed,supply of quality

    fodder seeds and vaccination against diseases and prophylactics to the specific target group

    (Milk Producers Cooperative Members) at their doorsteps with a view to increase milk

    production and milk procurement.

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    BREED IMPROVEMENT PROGRAM

    The federation has strengthened the Frozen Semen station with the financial assistance from the

    Technology Mission on Dairy Development 986 elite buffaloes have been selected from various

    milk sheds for breeding them with the semen of progeny tested buffaloes.HI-Technology

    embryo transfer facilities have been produced.This facility in long run will make substantial

    improvement in the breed ok milch animals,thus contributing to the enhancement of milk

    production in the state.

    FODDER SEED DEVELOPMENT

    As a result of continuous extension of dairying,the farmer are fully convinced about the

    importance of high yielding forages for increasing the milk production at low cost,thereby

    getting a substantial margin for the trade.The fodder development activities initiated by milkfed

    have created a good demand of improved fodder seeds in Punjab.

    Milkfed established its own seed processing to grade fodder seed at production of 15-16 M.T.

    per day.

    TECHNOLOGY INFORMATION,FORCASTING AND ASSESSMENT

    COUNCIL(TIFAC) FOR IMPROVING QUALITY OF MILK

    Milked Punjab on behalf of milk union Ludhiana has started a project has started a project

    sponsored by Technology Information,forcasting and assessment council,a Govt. of India body

    for improvement of milk quality and yielding through better milk farm management in Punjab.A

    modern dairy demonstration and training center is also being setup for practical training of the

    farmers at Punjab Agriculture University at a total cost of Rs. One crore .Milkfed and its

    affiliated District Cooperative Milk Union,Ludhiana has taken a bold initiative by signing an

    agreement for a combined project with capital outlay of Rs.2 crore with TIFAC.The project has

    very fascinating possibilities ,as the project is first of its kind in the country.It is likely to serve as

    a model and direction for the entire country since we have to improve drastically,Theproductivity and quality in milk production to be globally competitive in the changed

    environment.

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    It is a composite project aimed at improving dairy farm practices include better housing,farm

    management and feeding to enhance the productivity of the live stock as well as to provide a

    clean environment for cleaner milk production.

    MARKETING ACTIVITIES

    Milkfed is serving the nation and the consumers through its network or regional offices and

    strong distribution channels.MILKFED markets a wide variety of products which includes

    liquid milk,skimmed milk powder,whole milk powder,ghee,butter,cheese,lassi,SFM,ice-cream

    etc.The annual turnover of verka has crossed 600 crores.Verka is a brand leader in milk powders

    particularly in north eastern sectors and the SMP marketed by competitors which includes

    multinational as well as private trade and other cooperative federations.New Verka has has

    survived on the sheer strength of its quality,freshness and purity and ofcourse its homemade taste

    nad all this at the most affordable prices.To people today ,Verka is a part of there everyday lives.

    THE EXTENSIONS OF THE BRAND

    After winning faith of countless customers.Verka did not stop,as there was scope for

    more,changing times brought new trends,needs,tastes and hopes.Verka dymanic as ever,tooacquired newer forms,by adding value to milk to satisfy a quality-conscious society.Milkfed is in

    its continuous effort to diversify from the traditional milk products to more value added products

    namely frozen dessert ,spiced cheese spread ,the flavoured fruit yogurt,processed cheddar

    cheese,cheese spread and there were milk powder like dairy whitener,skimmed milk

    powder.Health drinks like verka vigor,verka lassi,sweetened flavoured milk a mango frink called

    raseela.Then there were verka curd,and a whole lot of different flavoured ice-creams.Milk had

    never meant so much before.

    EXPORT OF MILK PRODUCTS

    With competition in the national market zooming ,efforts to export products have been

    made.MILKFED has established its ghee market in Middle East.Verka ghee reaches all the

    Emirates and is available in almost all supermarkets.The penetration is so deep that verka ghee is

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    available in far off labour camps.In addition to ghee,SMP was also exported to Asian countries

    like Philippines,Bangladesh and Sri Lanka.

    ADOPTION OF INTERNATIONAL QUALITY

    MANAGEMENT SYSTEMS

    During the post liberalization period,MILKFED in order to keep a pace with all-round

    development,decided to go in for certification of various Milk plants and Cattle feed plants under

    International Standards.The Milk Plant Ludhiana was the first dairy plant in the country to get an

    ISO-9002 certificate.Thereafter with the introduction of HACCP ,decision was taken that besides

    taking certificate under ISO-9002 ans IS-15000(HACCP).It is a matter of pride that till date six

    milk plants and two cattle feed plants have already obtained this certification.Rest of the

    cooperative sector milk plants are also in progress to get this honour.

    PAYMENT OF DIVIDEND

    Since 1993-1994 MILKFED is paying dividend to its share holders including the state govt. for

    the year 2007-08 with the approval of the administrator.The federation has already paid

    dividend@4% to its shareholders with the approval of the general body of MILKFED.

    ADOPTION OF INFORMATION TECHNOLOGY

    The computerization in MILKFED was started during 1987-88 with the installation of two main

    frame computer systems at Milk Unions,Jalandhar and Milkfed head office to process the data of

    nearby Milk Unions.With the introduction of personal computer during 1992-93 in milkfed,The

    data processing has been decentralized at milk unions level.The activities like Milk

    billing,payroll,financial accounting,marketing of liquid milk,sale of products through

    dealers/milk bars and different M.I.S reports to govt. and other quarters have so far been

    computerized.

    MILKFED is leading inn software development and providing training for handling the softwareapplication and software packages.The office automation packages on window based are being

    used in MILKFED and Milk Unions.More than 300 computers have been installed at Milkfed

    and Milk Union.The computer have been interlinked under local area network at Milkfed head

    office and Milk union ,Ropar,jalandhar,Ludhiana,Amritsar.For the faster communication and

    transfer of data,the computers at Milkfed and eight other Milk Unions have been interlinked

    through Modem.

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    The federation has also executed implementation of entrepreneur resources planning (ERP)

    solution on worlds one of the best software package SAP in Milk Unions,Mohali and Ludhiana.

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    PRODUCTS

    Range of verka Milk Products:

    MILK

    CHEESE AND PANEER

    GHEE AND BUTTER

    MILK BASED DRINKS

    MILK POWDER

    ICE-CREAM AND SWEETS

    CURD

    FRUIT DRINKS

    LASSI NAD WHAY DRINK

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    BRIEF HISTORY OF MILKPLANT AT CHANDIGARH

    Milk plant ,Chandigarh was established in the year 1962 by Punjab Govt. to provide hygienically

    prepared milk and milk products to the upcoming city of Chandigarh.The activity of liquid milk

    supply was shifted to milk plant,Mohali during 1979-80 .Punjab Dairy Development

    Corporation(PDDC) transferred the milk plant in the month of April 1983.Since then the history

    of Milk plant Chandigarh remained chequered one with the setting up of aseptic packaging

    station.

    In the month of march,1991 this milk plant was recommissioned and the production of icecream

    was started with substantial enhanced capacity.In order to introduce the verka Icecream in the

    market and to create awareness amongst the people of Chandigarh and its satellite towns,Mohali

    and Panchkula,aggressive market campaign was started with the planned marketing.Now

    position is that Verka icecream has become a favourite brand.

    PRESENT ACTIVITIES OF PLANT

    The major activities at the plant are manufacturing of icecream sweetened flavoured milk.Fruit

    drinks,lassi,raseela,manufacturing of large quantity of kajupinni and milkcake and are also

    sweets,marketing of products of other plants like ghee,table butter and processed cheese etc.

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    CHAPTER 2

    VERKA

    -ITS-

    NETWORK

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    VERKAITS NETWORK

    Verka is having an apex body at the state land known as Milkfed Punjab Chandigarh .To start

    with the function in various fields of different districts and to operate with dairying and dairy

    fields i.e. Operation flood- with the assistance of national dairy cooperation(NDC),delhi and later

    on it is launched to operation flood -2nd

    which is affiliated to Punjab Milkfed.It helps to its

    affiliated district Milk cooperations .These eleven District unions are:

    1.Ropar

    2.Patiala

    3.Ludhiana

    4.Faridkot

    5.Ferozpur

    6.Sangrur

    7.Bathinda

    8.Gurdaspur

    9.Hoshiarpur

    10.Jalandhar

    11.Amritsar

    The unions are in eleven district of the state carry out smooth functioning of marketing

    ,procurement cattle breeding programmed through district Co-operation Unions(DOC).

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    Milkfed is having two cattle-feed factories i.e.

    1.Khanna

    2.Ghaniyan ka Bangar,Gurdaspur

    It has its one seed production and processing plant at bassi(Fatehgarh sahib).

    Moreover it has got centralized exotic cattle farm and sperm stations at khanna which distribute

    semen straws to its affiliated unions and adjoining states.

    Under this programmed development in dairying and dairy technology i.e installation of plant

    ,Milk chilling centers and impartation of dairy equipments as well as know how of cattle

    breeding sytems was familiarized to the common man and advanced milk producers.

    So the whole development program is carried out through its own controlled factories realte to

    various fields.All units are having well equipped to maintain its good quality of products as par

    requirements laid down by ISI.

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    CHAPTER 3

    VERKA

    ORGANIZATION HIERARCHY

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    ORGANIZATIONAL NETWORK

    For the smooth running of the plant ,various sections are managed by the management.Each and

    every activity is delegated to particular section.It is impossible for top management to take

    decisions on every problem,so various tasks are delegated to various sections.These sections are

    interrelated to have frequent contacts with one another and its easy to share the information they

    need to coordinate their jobs.These integrated task teams handle there problems that makes the

    supervision easy.

    The following are the sections in Verka:

    a.Procurement section

    b.Production section

    c.Quality control section

    d.Marketing section

    e.Accounts section

    f.Personnel section

    g.Engineering section

    h.Purchases section

    i.Store section

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    CHAPTER 4

    VERKA

    PRODUCT RANGE

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    PRODUCT RANGE

    The milk Plant Chandigarh has the following line of products :-

    Product Quantity

    Milk

    Tonned 500 ml

    Skimmed 500 ml

    Premium 500 ml

    Standard 500 ml

    Lassi

    Plain 1 ltr

    Namkeen 250 ml

    Spicy 250 ml

    Cheese

    Cekatainer 250 gms

    Bricks 1 kg

    Kheer

    250 gms

    125 gms

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    Curd

    200 gms

    400 gms

    Curd premium

    400 gms

    Paneer

    200gms

    1 kg

    Ice-Cream

    Kulfi

    Lollies

    Bricks 500gms,250gms

    Gallons 5 ltr

    Ghee

    kg tin

    1 kg tin

    kg mom

    1 kg mom

    2kg tin

    5 kg tin

    15 kg tin

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    Gulab Jamun

    kg tin

    1kg tin

    3.7 kg tin

    Ras Gulla

    kg tin

    1kg tin

    3.7 kg tin

    Milk fruit Drink

    Mango Raseela 200ml tetra pack

    Pineapple 200ml tetra pack

    Lichi drink 200ml pack

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    CHAPTER 5

    VERKA

    TRAINING AND DEVELOPMENT

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    TRAINING AND DEVELOPMENT

    Training is a distinct form of development .Training is a short term process utilizing a systematic

    and organized procedure by which non-managerial personnel learn technical knowledge and

    skills for a definite purpose.Development is a long term educational process utilizing a

    systematic and organized procedure by which managerial personnel learn conceptual and

    theoretical knowledge for general purpose.

    Development is a future oriented training focusing on the personal

    growth of the employee.

    Training refers to instructions in technical and mechanical operations of a machine.It is designed

    primarily for non-managers.It is for a short duration and for a specific job related

    purpose.Development,on the other hand,involves philosophical and theoretical concepts and it is

    designed for managers.It involves broader education and its purpose is long term development.

    Training helps an individual learn how to perform his present job satisfactorily.Development

    involves preparing the individual for a future job and growth of individuals in all

    respects.Training is mostly the result of initiatives taken by the management.It is not the result of

    some outside motivation.It is a result of internal motivation.

    Development compliments training because human resources can exert there full potential only

    when the learning process goes far beyond simple routine.Training is,thus a reactive process

    whereas development is a proactive process.Development is future oriented training ,focusing on

    the personal growth of the employee.

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    OBJECTIVE OF TRAINING

    The training objectives are laid down,keeping in view the companys goals and objectives.But

    the general objectives of any training programme are as follows:

    1.The basic objective of training is to help develop capacities and capabilities of the employees-both new and old by upgrading there skillsand knowledge so that the organization couldgainfully avail of their services better for higher grade professional,technical,sales or production

    positions from within the organization.

    2.Training aims to help existing employees in improving the level of performance on there

    present job assignments.In case of new employees ,training has its objective to provide them

    with basic knowledge and skill they need for an intelligent performance of there specific tasks.

    3.The aim of training is not only providing new knowledge and job skills to the employees ,but

    creating in them self consciousness and a greater awareness to recognize there responsibilities

    and contribute there very best to the organization they serve.

    4.Sometimes,it may not be possible for the management to fill in some important work positions

    from the outside.Under such conditions ,the apprenticeship programmes aiming at improving the

    skills of the present employees come to the aid of the company to tide over the position by

    making available there requirements for the personnel from within the organization.

    5.The main objective of training is to bring about efficiency and effectiveness in an organization

    ,so that the organization may remain competitive in highly competitive market situations and for

    the achievement of organizational goals.

    6.Training plays a significant role in dynamic companies which are more than often on the run

    for there survival,to bring about technological changes like automation ,highly mechanized and

    computer oriented systems ,which may in there turn create new problems ,new methods,new

    procedures,new equipments,new skills and knowledge,new jobs,new products and service all

    these make the functioning of training a must in an organization as otherwise,the employees will

    find themselves to be helpless to handle new jobs and adapt themselves to the changes ,they may

    feel frustrated and compelled to leave there jobs.

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    NEED AND IMPORTANCE OF TRAINING

    Training of the employees is essential because work-force is an invaluable asset to the

    organization .Training is necessary for the following reasons:

    1.Increased productivity : Training improves the performance of the employees.Increased skilland efficiency results in better quantity and quality of production.A trained worker will use the

    materials in an economical way.

    2. Higher employee morale:A training worker derives happiness and job satisfaction from his

    work.He feels happy when his performance is upto the mark.This also gives him job security and

    ego satisfaction.the employees will probably look after a worker who performs well.All these

    factors will improve the employee morale.

    3.Less supervision:The degree of supervision for a trained worker would be less .He will not be

    dependent upon the supervisor for minute details and may carry on his work himself.On the other

    hand ,an untrained worker will need constant watch and he will require the guidance of the

    supervisor very often.

    4.Less wastage:Untrained workers may waste more materials as compared to the trained workers

    and may damage machineds and equipment.Accidents generally happen due to the deficiency of

    the worker and not the machine .A trained worker will know the art of operating the machine

    properly.He will use the machine and the material in a systematic way.

    5.Easy adaptability:The technological advancements will require new approach to work.The

    methods of work are constantly undergoing a change.This will necessitate the adaptability of the

    workers to changing work environment.A trained worker can be more adaptable to change to anuntrained worker.The former can easily learn new work related techniques with a little bit of

    guidance.

    6.Reduced turnover and absenteeism:Labour turnover and absenteeism are mainly due to job

    satisfaction.When a worker is properly trained he will take keen interest in his job and can derive

    satisfaction from it.A satisfied person may not like to leave his job and try at a new place.

    7.Employee development:Training also helps in the development of the employees.It first helps

    in locating talent in them and then developing it to the maximum.The adaptability of the worker

    will help him in working on new and improved job.If a worker learns fast then he would be ableto develop his talent and improve his performance.

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    M.J.Tessin has explained the following benefits of training in his paper Once again why

    training published in training Feb 1978.

    BENEFITS OF TRAINING TO THE ORGANIZATION

    1.Leads to improved profitability and more positive attitude towards profit orientation.

    2.Improves the job knowledge and skills at all levels of the organization.

    3.Improves the morale of the work force.

    4.Helps people identify with organizational goals.

    5.Helps create a better corporate image.

    6.Fosters authenticity,openness and trust.

    7.Improves relationship between Boss and subordinates.

    8.Aids in organizational development.

    9.Learns for the trainees.

    10.Helps prepare guidelines for work.

    11.Aids in understanding and carrying the organizational policies.

    12.Provides information for future needs in all areas of the organization.

    13.Organization gets more effective decision making and problem solving skills.

    14.Aids in development for promotion from within.

    15.Aids in developing leadership skills,motivation,loyalty,better attitudes and other aspects that

    successful workers and managers usually display.

    16.Aids in increasing productivity and quality of work.

    17.Helps keep the cost down in many areas.

    18.Develops a sense of responsibility to the organization for being competent and

    knowledgeable.

    19.Improves labour management relations.

    20.Reduces outside consulting costs by utilizing competent internal consultation.

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    BENEFITS OF TRAINING TO INDIVIDUALS

    These benefits will ultimately benefit the organization:

    1.Helps the individual in making better decisions and effective problem solving .

    2.Through training and development ,motivational variables of

    recognition,achievement,growth,responsibility and advancement are internalized and

    operationalized.

    3.Aids in encouraging and achieving self-development and self-confidence.

    4.Provides information for improving leadership,knowledge,communication skills and attitudes.

    5.Increases job satisfaction and recognition.

    6.Moves a person towards personal goals while improving interactive skills.

    7.Satisfies personal needs of the trainer and the trainee.

    8.Provied the trainee with an avenue for growth.

    9.Develops a sense of growth in learning.

    10.Helps a person develop speaking and listening skills,also writing skills when exercises are

    required.

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    BENEFITS IN PERSONAL AND HUMAN RELATIONS,INTRA-GROUP

    AND INTER-GROUPS RELATIONS AND POLICY IMPLEMENTATION

    1.Improves communication between groups and individuals.

    2.Aids in orientation for new employees and those taking new jobs through transfer and

    promotion.

    3.Provides information on equal opportunity and affirmative action.

    4.Provides information on other government laws and administrative policies.

    5.Improves interpersonal skills.

    6.Makes organizational policies,rules,regulations viable.

    7.Improves morale.

    8.Builds cohesiveness in groups.

    9.Provides a good climate for learning ,growth and coordination.

    10.Makes the organization a better place to work.

    STEPS IN SYSTEMATIC TRAINING PLAN

    A training plan essentially involves seven steps:

    1.Determing the training needs.

    2.Establishing the training policies.

    3.Setting goals and objectives of training.

    4.Preparing training budget.

    5.Deciding about the training.

    6.Deciding about the methods and techniques to be deployed in training.

    7.Determining methods of evaluating training.

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    CHAPTER 6

    VERKA

    OPPURTUNITIES AND THREATS

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    OPPURTUNITIES AND THREATS

    The major activities at the plant are manufacturing of ice-cream sweetened flavoured

    milk,lassi,raseela,sweets,manufacturing of large quantity of kaju pinni and milkcake and alsomarketing of products of other sister plants like ghee,table butter and processed cheese etc.

    OPPURTUNITIES:

    1.The milk plant is having a vast product range due to which the customers are satisfied in a very

    good manner.

    2.The milk produced has a goodwill due to which it can introduce various products without much

    difficulty.

    THREATS:

    1.There is extensive competition in the market.At present the major players in the dairy market

    are amul,Britannia,Milktime,Vita etc.

    2.The import is being made easy budget after budget.The sale of the plant is likely to be affected

    with availability of foreign products in the Indian market.

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    CHAPTER 7

    VERKA

    PLACEMENTS

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    PLACEMENTS

    The selection procedure ends with the placdement of the worker to the job.Placement is the

    process of assigning a specific job to a selected candidate.In simple words placement means

    sending an employee to a particular department for work.It also implies assigning rank and

    responsibility to an individual .Matching the requirements of the job with the qualification of the

    candidate is the essence of placement.

    According to Pigore and Myers Placement is the determination of the job to which an accepted

    candidate is to be assigned and his assignment to the job.

    PRINCIPLES OF PLACEMENT:

    A few basic principles should be followed at the time of placement of

    a worker on the job.Given below.

    1.Man should be placed on the job according to the requirements of the job.The job should not

    be adjusted according to the qualifications or requirements of the man.Job first ,man second

    should be the principle.

    2.The job should be offered to the man according to his qualification.The placement should not

    be higher nor lower than the qualification.

    3.The employee should be made conversant with the working conditions prevailing in the

    industry and all things relating to the job.He should also be made aware of the penalties if he

    commits any wrong.

    4.While introducing the job to the new employee ,an effort should be made to develop a sense a

    loyalty in the employee so that he may realize his responsibilities toward the job and the

    organization.

    5.The placement should be ready before the joining date of newly selected persons.

    6.The placement in the initial period may be temporary as changes would be made after the

    completion of the training.The employee may be later transferred to the job where he can do

    better justice.

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    Problems in Placement:

    The main problem with placement arises when the recruiters look at

    the individual but not at job.Often individual does not work independent of the others.Jobs in this

    context are classified into two categories:-

    1.Independent jobs: In independent jobs ,non-overlapping routes or territories are allotted to each

    employee e.g. In sales field.In such situation,The activities of one employee have little bearing

    on the activities of other workers.Independent jobs do not pose great problems in

    placement.Each employee has to be evaluated between his capabilities and interests and those

    required on the job.The objectives of placement will be:

    a.To fill the job with people who have atleat the minimum required qualification.

    b.People should be placed on the job that will make the best possible use of there

    talents.Given available job and HR constraints.

    2.Dependent jobs:Dependent jobs may be sequential or pooled .In sequential jobs the activities

    of one employee are dependent on the activities of the fellow employee .assembly lines are the

    best example of such jobs.

    Hr specialist must use assessment classification model for placing newly hired employees.In

    order to match individual with jobs,This model suggests the following steps:

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