Introduction

Welcome to our DDC OS Partners’ Day, hopefully today will prove to be informative and insightful. The effort you have made to attend this event is greatly appreciated and we look forward to working together today.

Our PartnersWe have compiled yours and our other partners’ details to help as a brief.

Agenda• 2.00 Arrival, refreshments• 2.30 Welcome/ Overview of the Event /Introductions

• 3.00 Overview of DDC OS services• 3.30 Tour of facility• 4.00 Break• 4.15 Working in Partnership with DDC OS: Case Study• 4.30 Commercial Partnership with DDC OS• 4.45 Q and A• 5.00 Networking Discussions• 6.30 Drinks at Lion Hotel• 7.00 Dinner at Lion Hotel

Colin Gray - Managing DirectorResponsible for the strategic direction of the company, Colin sets the culture of our business. He ensures that the services provided by DDC OS and the manner in which they are delivered, keep in step with client needs and surpass their expectations. Colin leads by example, seeing the company from all perspectives and is accountable to every stakeholder in the business. He has been in senior management since the mid 1990s acquiring skills in key areas including general management, finance, client management, and operations.

John Callachan - Solutions DirectorWorking in the BPO sector since 1995, John has significant experience in leading projects and delivering robust solutions to a wide array of clients in numerous industry sectors. John manages a multi-sector portfolio and has a proven track record of bespoke process design, particularly within the response handling and datacapture arena.

Simon Keeler - Operations DirectorSimon brings a breadth of experience to DDC OS with over 20 years’ in BPO and Operations Management, in both Blue Chip companies and SMEs across many different sectors. Simon is responsible for the operational side of the business including Digital Mailroom, Customer Contact and Acquisition, and IT.

Partnership??.........

“A partnership is an arrangement where parties agree to cooperate to advance their mutual interests”

Mutual Interests??.........

• Knowledge Sharing:- Products- Services- People/contacts

• Association with Quality Partners• Extension to Service Portfolio• Networking between Partners• Access to new markets/sectors• An extended salesforce• Cross-referral of business• Joint Pitching: 1+1 =3

About Us

DDC OS was established in 1987 and is part of the international DDC Group. The company has grown to service a wide range of customers in sectors such as Finance, Charities, Data Acquisition, Utilities, Consumer and Public Sector.

We believe our approach is what makes us different; we spend time getting to know your business to create a truly unique proposition that we know will stand the test of time.

About Our Group

DDC OS is part of the DDC Group, an international Business Process Outsourcing services business covering an extensive geographic spread. With a strong presence in the USA, Western and Central Europe and the Philippines in addition to affiliates in India, Australia, Morocco, Brazil, Hungary and Ireland, the DDC Group provides a comprehensive range of onshore and offshore business processing services.

What do we specialise in?

SOLUTIONS- Digital Mail Room- Customer Acquisition- Multi media response handling- Account Payable Processing

Services- Data Capture- Scanning- Document Classification - Document Hosting- Tele – Lead Generation, Customer Acquisition- Data Cleansing - Inbound

We also have the capabilities to provide our services:- Onshore- Offshore- Combined with technologies such as OCR, ICR, OMR and auto categorisation

We make sure the services we offer are in accordance with any compliance or regulatory requirements.

Digital Mailroom

- Our Digital Mailroom solutions are designed to eliminate the handling of inbound paper, email, fax and web communications. - By pushing or pulling the receipt handling in to our secure facility, DDCOS can digitise all inbound communication for you.- With the intelligent use of the right technologies we can track, identify, categorise and capture the received information.

Key Benefits:- Up to 60% cost saving - Standardised and efficient Decision Cycle- Greater flexibility on resource management - Process efficiency- Improved customer experience - Greater quality & compliance

Customer Acquisition

At DDC OS we pride ourselves on a partnership approach and investment in their people. The two key elements for any customer acquisition project.

Training on compliance with individual sector regulation is rigorous and visibly tested.

We work closely with you to get maximum benefit from your solution by: - Understanding the proposition - Ensuring collection of the right data- Testing and helping build the positioning

Consequently, this will ensure your offering, product or service, is given the right foundation to deliver the right results.

Multimedia Response Handling

We provide a complete multi-media BPO solution to manage campaign response handling, whether responses are submitted on paper, by phone or electronically: • Inbound call handling• Document scanning • Email handling and management• Web response handling• Postal receipt opening and batching• Secure cash and reconciliation handling• Donation payment and processing• Gone away processing• Storage and archiving We use our multi-channel capability to select the best communication methods to cost effectively follow up customer response.

Accounts Payable Processing

• AccreditationsAccreditations

At DDC OS we have certifications and the stamp of approval from various accrediting bodies. We always and will continue to work to an approved standard and our clients interest is of upmost priority to us.

Facility Tour

freedom to move your business forward

Working in Partnership with DDC Outsourcing Solutions

Sean Liversidge

July 2013

freedom to move your business forward

An Introduction to ikara Business Solutions We provide a cost effective modular approach to creating back office accounting and administrative solutions such as accounting, HR, payroll and other business support functions, in a way that helps businesses grow profitably.

Our range of services include:

• Online Management Accounting

• Credit Management and Billing Services

• VAT reporting

• Cash Flow Management

• HR and Payroll Services

• Purchase Ledger and Supplier Management

• Business Support

freedom to move your business forward

How ikara and DDC OS work together:

Ikara

Provision of back office services includes:

• Payroll

• Credit Control

• Sales Invoicing

• Accounts Payable

• Reporting

DDC OS

Provision of back office services includes:

• E-Payables

• Scanning

• Digital Mail Room

• Workflow Tools

• Offshore facilities

freedom to move your business forward

Benefits of working together:

• Comprehensive service to clients creating a virtual back office solution

• By combining our strengths we can achieve significant cost savings for our clients

• Provide access to the latest technologies for the back office

• Highly scalable and robust solution

• Access to broad range of skills and expertise

freedom to move your business forward

Sean Liversidge

Managing Director

Ikara Business Solutions Ltd

Direct Dial: 01246 283132

Mobile: 07710 120614

E-mail: sean.liversidge@ikaragroup.co.uk

Web: www.ikaragroup.co.uk

“WHAT’S IN IT FOR ME?”

Mutual Interests??.........

More Business…….

££££’s

Commercials….

• Range of Options…- Introducer’s Agreement- Referral Fees- Commissions- Preferential pricing for buying direct

• Negotiable on a partner-by-partner basis

“We pride ourselves on relieving our clients’ business headaches

and exceeding expectations”

Mark Craddock - Managing Director - Sidestep 4 LimitedWith key data partners Sidestep 4 Limited has built an extensive database resource for clearer profiling and targeting. Mark has a ‘hands-on’ knowledge from his previous line management responsibilities in both consumer and business-to-business direct marketing. But Mark has then built on this expertise to establish a range of services delivering results to clients over 20 years. His expertise bridges commercial and not-for-profit initiatives.

Sean Liversidge - Managing Director - Ikara Business SolutionsIkara Business Solutions is a provider of outsourced finance and accounting solutions for the SME sector. Sean is a qualified accountant with over 25 years’ experience delivering financial support to both global and local businesses. He specialises in finance and accounting solutions including outsourcing, offshoring, shared service centres and centres of excellence.

Mike Wolfenden - Operations Director - Winterhill Chase SolutionsMike has 11 years’ experience within debt recovery and field services, managed field forces, call centres, client relationships, business development, tender completion, all aspects of performance, IT and system development including hand held technology. As a true Operations Director Mike is involved in the day to day running of a field services business, dealing with blue chip clients.

Rob Purdie - Managing Director – Campaign SolutionsCampaign Solutions is a direct marketing and distribution business providing a range of marketing services to both large and small clients. Rob has previously worked as a Commercial Director at Wegener, DM at a European data solutions business and Marketing Strategy Director at Carlson Marketing a loyalty management agency. Rob also has experience on the client side of business when working for Granada within the marketing department.

David Million - Independent Management Consultant & Bid Management SpecialistDavid has a wide experience of working in the public and private sectors in a number of senior management posts encompassing commercial management, business development and service delivery. David now works with a range of industry and public sector clients on various projects involving compliance management, strategic planning, route to market and internal process improvement.

Andrew Tailby - Managing Director - The Really Excellent Sales Company Ltd.Andrew has a number of key skills and has used these to develop four product offerings designed to build, drive and maintain sales growth and competitive edge. These four products include: Innovative Sales Training and Success Coaching, Sales Team Development, Specialist Consulting and Specialist Services. Each of these products is designed to enhance your business and the employees within it.

Kevin Blackman - Technical Project Manager - PBMSAn adaptable, dynamic, accomplished professional with over 20 years’ experience in the project management/transformation industry in client relationship, account management, requirements gathering, solution implementation, project management and business strategy process analysis and design. Articulate, with a capacity to think analytically under pressure, while offering persuasive and practical solutions to organisational challenges utilising advanced business processes and applications.

Mark Smith - Managing Director - Winterhill Risk SolutionsMark is a business consultant specialising in restructure and growth strategies including mergers, acquisitions and business development with particular sector expertise in legal, financial services and outsourcing services. Mark has held a number of senior positions including Operations Director at Aon, Managing Director at Capita Insurance Services and CEO at Destiny Legal Services.

Mark Iveson - Director – CapgeminiMark has a clear and strong understanding of the performance and commercial needs of organisations operating in today’s economic climate. As a trusted advisor, Mark works closely with his clients helping them adopt strategies designed to deliver peak operational performance. His specialist areas include outsourcing and BPO solutions, managing global sales and engagement teams, and SaaS / Cloud computing.

Ceri Jones - Connected Software Solutions Ltd.Ceri has worked in IT for twenty years and is the vital bridge between techies and the commercial world. He genuinely enjoys the moment when IT is seen by businesses as an enabler and not a day to day frustration! Ceri strives to transform the contents of the paperwork into accessible information, as well as working with customers to use the advances in tablet and smart phone technology to cut out paper altogether.

Justin Morshead - Chairman - Dexter IntelligenceDexter was founded as a MBO of a previous company in January 2012 and is run from the University of Manchester campus and from Marlborough, Wiltshire. Dexter’s forensic technology allows investigators to work rapidly with data from diverse devices. It creates indices of all available data and relates common entities such as people’s names, telephone numbers etc., to rapidly resolve conspiracy crime.

Tim Chisnall- Director - The Really Excellent Sales Company LtdTim has more than 15 years' experience working with many of the UK's top companies, specialising in business improvement; business change and driving business benefit. Building solutions that deliver real value through effective design, development and delivery.