Information and Communication Technology Consultancy

Global Consultancy and Management Solutions

Global Consultancy and Management Solutions

GCMS was founded with the objective of being the one stop “Global Solution Provider” in the arena of

Management Consulting. We are professionals with a WINNING ATTITUDE and high levels of energy.

Mission Statement

“We see ourselves to be most sought after management consultants delivering qualitative, cost effective, time saving, process oriented services to our BUSINESS PARTNER and hence ensuring complete Value &

Return on investment “.

Vision Statement

“To be the most preferred Management Consulting Partner by delivering end-to-end solution in the entire

value chain of Business Transformation”

GCMS Principles

• ITIL Aligned Processes and Procedures: We stringently work as per ITIL Frameworks and Guidelines.

• Passion: We bring passion and positive energy to every relationship, challenge and opportunity.

• Empathy: We empathies, respect and care for all relationships and lives we touch.

• Honesty & Integrity: We commit absolute transparency and integrity to our every action and thought. We drive a ‘zero tolerance’ culture towards lack of integrity.

• Innovation: We thrive on innovate the status quo, situations and problems. We rise to every challenge with tenacity and determination. We learn every day and from everyone.

Our Service Portfolio

We provide “free consulting services till Service Strategy Phase” on all the aspects of Information and

Communication Technology with high level of expertise, processes and procedures which are aligned to ITSM and industry best practices to help companies

get best out of their IT infrastructure.

Information and Communication Technology

Information technology (IT) is the use of computers and telecommunications equipment to store, retrieve, transmit and manipulate data. The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones.

Information and communications technology or information and communication technology (ICT), is often used as an extended synonym for information technology (IT), but is a more specific term that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals), computers as well as necessary enterprise software, middleware, storage, and audio-visual systems, which enable users to access, store, transmit, and manipulate information.

ICT Consultancy as a Service

Information Technology consulting (also called IT consulting, Computer consultancy, Computing consultancy, technology consulting business and technology services or IT advisory) is a field that focuses on advising businesses on how best to use information technology to meet their business objectives and integrating IT and Business over all.

All we need is the “Problem Statement” from the customer, which we call as “Statement of Opportunity”, and we deliver services as per customers’ requirements, satisfying their and business requirements with Continual Service Improvement Scope and Mechanism.

ICT Consultancy Service Lifecycle Management

The ICT Consultancy Service Lifecycle starts with the “Statement of Opportunity”. This is the request or problem statement is raised by the customer. This is the input of the complete service lifecycle management with below mentioned phases:1. Service Strategy2. Service Design3. Service Transition4. Service Operation5. Continual Service Improvement

Statement of Opportunity

The ICT Consultancy Service Lifecycle starts with the Problem statement, which we call “Statement of Opportunity” (SoO). This is the request or problem statement is raised by the customer. This is the input of the complete service lifecycle management.

ICT Service Strategy

Service Strategy deals with the strategic analysis, planning, positioning, and implementation relating to IT service models, strategies, and objectives. It provides guidance on leveraging service management capabilities to effectively deliver value to customers and illustrate value for service providers.

Our objective in this phase will be to understand, analyze and evaluate the customers’ requirements in details with the valuable inputs from various stakeholders. The output in this phase will be detailed description of IT services that is being delivered to the customers, strategic plan for achieving the objective, financial budget and performance plan and service level package and warranty.

ICT Service Design

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers.

Our objective in this phase will be to present the addition, deletion, move and change of the existing state of the component to accommodate the workable, effective and long term resolution for the business requirement. The output of this phase will be below mentioned items:

• Business requirement for the planned service.• Service design document comprising of service functional, service level and

operational level requirements.• Service management plans• Service lifecycle plans

ICT Service Transition

Service Transition is the phase where new or changed services are transitioned into Service Operations while controlling the risks of service failure and business disruption.

In this phase, below mentioned activities are included:

• Planning and managing the capacity and resources needed to package, build, test, and deploy a release into production.

• Evaluating the service capability and risk profile prior to release.• Creating repeatable build and installation mechanisms that can be used to deploy releases into test

and production environments.• Ensuring that services can be managed, operated and supported in accordance with requirements

established in Service Design.

The primary output of Service Transition is the “Service Transition Package.” It includes the following documents: • An updated service portfolio consisting of all new or changed service components.• An updated service package that defines the services offered to the customer.• An updated transition plan that is used to move the planned services into operations.

ICT Service Operations

Service Operation is where the value of the services being provided is first realized by the customer. During Service Operation, the day-to-day operation of the processes that manage the services takes place. It is also where performance metrics for the services are gathered and reported.

The output of Service Operations is the “Service Performance Package” which includes:

• Technical management reports.• IT operations reports.• Service desk reports.• Application management reports

ICT Continual Service ImprovementContinual Service Improvement phase (CSI) is responsible for continually aligning IT services to changing business needs. CSI identifies and implements improvements to IT services that support business processes. These improvement activities support the lifecycle approach through Service Strategy, Service Design, Service Transition, and Service Operation. In effect, CSI is about looking for ways to improve process efficiency and cost effectiveness throughout the entire service lifecycle.

This is a continuous activity aimed to the service improvement and we help the customer in defining the processes and procedures so that he can run the services with high efficiency and RoI.

The outputs of Continual Service Improvement can be created in any of the phases of the ITIL Lifecycle. They make up the “Improvement Package” and include the following documents:

a. A service improvement plan.b. Lessons learned documents that identify how each process phase can be improved.

SoO

Service Strategy

Continual Service

Improvement

Service Operation

Service Design

Service Transition

Continual Service

Improvement

Service Operation

Service Design

Service Transition

Service Delivered

Services We Offer

IT Strategy Consultancy

These are the activities for finding solutions and uncovering opportunities which help in getting improved values and performance with enhanced returns on reducing cost.

• We help customers for execution and planning of those strategies are essential for the growth of their businesses.

• We help in the recruitment of administration people for IT staffs, who are are responsible not only for training, development and resource planning but also for hiring, mentoring and succession planning.

• We provide suggestions to customers to make sure their decisions towards technology investments are worth and productive enough.

• Guiding our customers to better off their returns on their investments.• We keep a watch over vendor service agreement and its productivity to give our customers best support.• Being supportive with our customers in terms of guiding them through on the way of delivering better

services and to establishing themselves over their competitors.• We take our customers’ needs and aims in dedicated way and help them on evaluation of their Investments

to make sure their investments must be appreciated in future.• We make our customers aware about new programs and make them adopt those over old programs for

betterment and growth.• We advise our customers on protection to be given for every important and required resource.

IT Operation Consultancy

These are the activities which are vital for enhancing long-term profitability with the implementation of present resources and effective management in an organization and these help in getting effective improvements. The Aspects are mentioned below:

• Service management• Application management• Infrastructure management• Helpdesk and service support• Capacity planning and management• Release planning and configuration management• Problem/incident management• IT security management

Network Management

For a continual development in any business, it is important to develop an effective network and understanding the importance of this, we come forward to knocking away all the barriers come on the way of network deployment and to ascertain the purpose is accomplished with following strategies :-

• Network Planning & Design• Network Build• Network Integration

System Integration

With the development of communication services and with the growing technologies, customers have started expecting more and more and in order to keep accomplishing their expectation , we have to keep below mentioned into consideration.

• Solution Development • Solution Integration• Solution Life Cycle Management• Project Management

Service Desk Services

GCMS is striving to redesign the end user service by:

• Professional Service• Predefined Service Commitment• Transparent Service Delivery• Proactive Feedback• Easy accessibility• Various mediums to submit service requests.

Contact Us

GCMS ICT ServicesMail – Technology@gcmsictservices.co.inWebsite – www.gcmsictservices.co.inFacebook: http://www.facebook.com/GcmsICTConsultancyTwitter: @GCMSICTConsult; @GCMSServiceDeskLinkedIn: http://www.linkedin.com/company/gcms-service-desk?trk=hb_tab_compy_id_3263869