investigative interviewing: non-verbal communication
TRANSCRIPT
Interviewing Behaviors and Body Language
Start the interview right
INVESTIGATE. DISCOVER. LEARN. CHANGE
• Firm handshake • Eye contact • Good posture • Smile • Nice tone of voice • Mirroring
Watch for these cues
• Facial Expressions • Gestures • Touching • Physical Movements • Posture • Clothes, jewelry, hairstyle
DE-‐CODING NON-‐VERBAL BEHAVIOR
Pacifying Behaviors
Self-‐Comfort Ø Lowers blood pressure Ø Steady breathing Ø Lowers heart rate Ø Relieves stress
NON-‐VERBAL BEHAVIORS THAT INDICATE DISCOMFORT
Pacifying Behaviors
Ø Playing with hair, jewelry Ø Hugging self in (holding upper arms) Ø Hand on side of face Ø Leg cleansing -‐-‐ Rming, increase in vigor
Establish baseline -‐-‐ put it into context -‐-‐ noRce clusters – do verbals and non-‐verbals match?
Why is this person pacifying?
NON-‐VERBAL BEHAVIORS THAT INDICATE DISCOMFORT
Common Blocking Behaviors
Ø Crossing legs Ø Turning away Ø Placing an object (purse, laptop case) between you Ø Closing or rubbing eyes
Establish baseline -‐-‐ put it into context -‐-‐ noRce clusters – do verbals and non-‐verbals match?
What is this person blocking?
NON-‐VERBAL BEHAVIORS THAT INDICATE DISCOMFORT
PosiRve Gestures
Ø Palms showing Ø Arm extension with open palms Ø Steeple Ø Thumbs up -‐ Thumbs showing Ø Foot posiRons that defy gravity
NON-‐VERBAL BEHAVIORS THAT INDICATE COMFORT
Review NoRce if non-‐verbal communicaRon shows comfort or discomfort. To decide if it is reliable, determine if the behavior is ü in synchronicity with words ü right for the context ü appearing in clusters ü deviates from the baseline
INVESTIGATE. DISCOVER. LEARN. CHANGE
INVESTIGATE. DISCOVER. LEARN. CHANGE
Non-‐verbal communicaRon Rps are based on principles of science & concepts presented by Joe Navarro.