ipsg presentation troika dg 1, 24 february jindřich Čermák
DESCRIPTION
IPSG meetings Troika DG 1, 24 February 2009 IPSG I – February 2009 IPSG II – May 2009 (Karlovy Vary) CAF expert group – 17 March 2009 CSM learning team – 17 April 2009 European Event on CSM – April 2009TRANSCRIPT
IPSG presentationTroika DG 1, 24 February
Jindřich Čermák
IPSG meetings
Troika DG 1, 24 February 2009
IPSG I – 12-13 February 2009
IPSG II – 11-12 May 2009 (Karlovy Vary)
CAF expert group – 17 March 2009
CSM learning team – 17 April 2009
European Event on CSM – 26-27 April 2009
Troika DG 1, 24 February 2009
Main topics of the IPSG I
QC ad hoc group
IPSG and EFQM partnership
Costumer satisfaction management and European Event on CSM
Measuring quality in Public Administration
Main conclusion of the IPSG I 1/2
Troika DG 1, 24 February 2009
QC Ad hoc group:
- to find solution about 6 QC
- EIPA leadership
- meeting at 14 April in Maastricht (Brussels)
Partnership between IPSG and EFQM:
- no solution on IPSG
- final decision will make CAF expert group
Main conclusion of the IPSG I 2/2
Troika DG 1, 24 February 2009
Costumer satisfaction management:
- widening and spreading – European Event on CSM
- 26-27 April in Prague
- deepening – continuation work of the learning team
- making a handbook of CSM
Measuring quality in Public Administration:
- praxis in Slovenia
- making learning team under IPSG; LT leader - Slovenia
Main conclusion to IPSG II
Troika DG 1, 24 February 2009
Draft Resolutions for 52nd DG Meeting
Conclusion of the European Event on CSM
Conclusion of QC ad hoc group
Karlovy Vary
Troika DG 1, 24 February 2009
Karlovy Vary – Hotel Thermal
Troika DG 1, 24 February 2009
Thank you for your attention!
IPSG Team – Jindřich Čermák & Lucie Šutoriková
