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Company Profile

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Contents

1. About Us .............................................................................................................. 3

2. Services ............................................................................................................... 3

3. Our Projects ......................................................................................................... 4

4. The Team .......................................................................................................... 17

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1. About Us

Isos Consultancy Services Pvt. Ltd. is an emerging Healthcare Solutions Provider which was

set up in October 2009. Isos Consultancy offers high quality customized services.

Isos Consultancy comprises a team of dynamic, dedicated and experienced healthcare

professionals, who aim to improve the availability and quality of health services. The team is

committed to provide world-class services by developing sustainable solutions adapted to

specific needs, and improving quality assurance. A fresh, flexible and customized approach to

each assignment is one of core strengths of Isos Consultancy. A number of specialist technical

strengths have been developed in line with our clients’ needs, and as a result emphasis on

service development has taken place in certain thematic areas, enlisted below:

• Strategic Planning & Financing

• Facility Design & Planning

• Process & Performance Consulting

• Public Health

• Healthcare IT

The Isos Consultancy team comprises experts from domain such as Hospital Planning,

Healthcare Quality, Public Health, Health Financing and Healthcare IT.

2. Services

Isos Consultancy provides services in the field of Health & Social Development. The services

have been broadly divided into four different headings.

A. Strategic Planning & Financing

1. Feasibility Studies – Technical & Financial

2. Strategic Business Planning

3. Service Mix and Space Planning

4. Financial Advisory Services

5. Joint Ventures and Alliances

6. Transaction Advisory Services

7. Business Development & Promotional Strategies

8. Tariff & Price Restructuring

B. Hospital Architecture & Designing

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1. Hospital Design & Layout Planning

2. Interior Designing

3. Architectural Designing

4. Green Building Design

C. Process, Standardization and Performance Consulting Practice

1. Accreditation Assistance (NABH, NAB and JCI)

2. Systems & Process Standardization

3. Systems Re-designing & Re-Engineering

4. Organizational Assessment & Strengthening

5. Performance Improvement Initiatives

6. Hospital Information Systems – Planning, Vendor / Product Analysis & Implementation

D. Public Health Technical Assistance Practice

1. Program Planning & Budgeting

2. Program Monitoring & Evaluation

3. Program Implementation Support

4. Public Health Facility / Infrastructure Assessment & Facility Planning

5. Quality Improvement

6. Health Financing & Insurance – Scheme Modeling & Evaluation Studies

7. Research Studies

3. Our Projects

Project Title Technical Assistance for NABH Accreditation of Amala Medical

College Hospital and Amala Ayurvedic Hospital, Thrissur

Client Amala Institute of Medical Sciences, Thrissur, Kerala

Brief Description

Isos Consultancy Services Pvt. Ltd is involved in supporting the Amala

Medical College Hospital and Amala Ayurvedic Hospital in the NABH

accreditation process. The scope of work includes :

• Self-Assessment against NABH Accreditation Standards, Gap

Analysis Report and Action Planning

• Standardization and Documentation of Clinical, Administrative and

Support Systems & Processes

• Implementation Support and Internal Audits and Development of

overall QMS Structure

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Duration November 2010 till date

Project Title Technical Assistance for NABH Accreditation of Lisie Hospital,

Kochi, Kerala

Client Lisie Hospital, Kochi, Kerala, 1080 bedded hospital having 16

Operation theatre, 10 Dialysis units, 8 Intensive Care Units

Brief Description

Isos Consultancy Services Pvt. Ltd is involved in supporting the Lisie

Hospital in the NABH accreditation process. The scope of work includes :

• Self-Assessment against NABH Accreditation Standards, Gap


• Standardization and Documentation of Clinical, Administrative

and Support Systems & Processes



Duration September 2011 Ongoing

Project Title

Technical Assistance for Systems & Process Development,

Hospital Commissioning Support and NABH Accreditation for a 50

Beds Hospital, Kottayam, Kerala

Client Muthoot Medicare Pvt. Ltd., Kerala

Brief Description

Isos Consultancy Services Pvt. Ltd has been assigned by Muthoot

Medicare Pvt. Ltd. to support in commission of their upcoming 50 beds

secondary care hospital at Kottyama. The scope of work includes :

• Systems & Process Development

• Hospital Operation & Commissioning Support

• NABH Accreditation Support

Duration May 2012 Ongoing

Project Title

Technical Assistance for NABH Accreditation of Sreedhareeyam

Ayurvedic Eye Hospital & Research Centre, Koothattukulam,

Ernakulam Dist, Kerala

Client Sreedhareeyam Ayurvedic Eye Hospital & Research Centre,

Koothattukulam, Ernakulam Dist, Kerala

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Brief Description

Isos Consultancy supporting Sreedhareeyam Eye Hospital & Research

Centre, an Ayurvedic hospital, in the NABH accreditation process. The

scope of work includes :

• Self-assessment against NABH Accreditation Standards, Gap



Support Systems and Processes



Duration April 2011 Ongoing

Project Title Technical Assistance for NABH Accreditation of Sanjeevani CBCC

USA Cancer Hospital, Raipur, Chattisgarh

Client Sanjeevani CBCC USA Cancer Hospital, Raipur

Brief Description

Isos Consultancy supporting Sanjivani CBCC USA Cancer Hospital in the

NABH accreditation process. The scope of work includes :







Duration June 2012 Ongoing

Project Title Technical Assistance for NABH Accreditation of CIMAR COCHIN,

Kochi, Kerala

Client CIMAR, Edappal Hospitals (P) Ltd, Kochi, Kerala

Brief Description

Isos Consultancy supporting CIMAR COCHIN in the NABH accreditation

process. The scope of work includes :







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Project Title Technical Assistance for NABH Accreditation of Asian Reproductive

Medicine Centre, Kozhikode, Kerala

Client Asian Reproductive Medicine Centre, Kozhikode

Brief Description

Isos Consultancy supporting ARMC in the NABH accreditation process.

The scope of work includes :







Duration Feb 2012 Ongoing

Project Title Technical Assistance for NABH Accreditation of Heal Wellness

Centre at Palarivattom, Kochi.

Client Heal Wellness Solutions Pvt. Ltd., Kochi

Brief Description

Isos Consultancy supporting Heal Wellness Centre at Palarivattom in

Kochi in the NABH accreditation process. The scope of work includes :







Duration March 2012 Ongoing

Project Title Technical Assistance for NABH Accreditation of Sunshine Hospital,

Hyderabad

Client Sunshine Hospital, Hyderabad - Andhra Pradesh

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Brief Description

Isos Consultancy supporting Sunshine Hospital, a 150-bed, multispecialty

hospital, in the NABH accreditation process. The scope of work includes :







Duration December 2009 Ongoing

Project Title Technical Assistance for NABH Accreditation of Shri Shankara

Nethralaya, Hyderabad

Client Shri Shankara Nethralaya, Hyderabad - Andhra Pradesh

Brief Description

Isos Consultancy in association with Dhii Health Tech Pvt. Ltd. supporting

Shri Shankara Nethralaya, a eye specialty hospital, in the NABH

accreditation process. The scope of work includes :







Duration March 2011 Ongoing

Project Title Planning & Commissioning Assistance for Optis Eye Hospitals

Client Optis Eye Hospitals Pvt. Ltd., Bangalore

Brief Description

Optis Eye Hospitals Pvt. Ltd. has assigned Isos Consultancy for

Commissioning of a Chain of Eye Hospitals in South India. The Scope of

Work include:

• Infrastructure Modification

• Equipment Planning and Purchase Assistance

• Manpower Planning, Recruitment, Selection and Induction

• Systems and Process Development, Documentation, Protocols

• Dry Run

Duration June 2011 Ongoing

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Project Title

Market Study, Feasibility Report and Business Model for

development of 4 Proposed super specialty hospitals in Bangalore

under the PPP format

Client KSIIDC – IL&FS Project Development Company Limited

Brief Description

Isos Consultancy worked as consultant for KIPDC to conduct a Market

Study and prepare a Business Plan for the 4 proposed super specialty

hospitals to be set up in Bangalore under the PPP format. The scope of

work includes:

• To conduct a market survey to determine the scope and potential

to establish a super specialty healthcare facility

• To ascertain the technical feasibility of the proposed super

specialty healthcare facility

• To develop a business model based on the market survey

analysis

Duration August 2010 – December 2010

Project Title

Conduct a Study on Market Potential Assessment for setting up ten

Polyclinics/Ambulatory Care Centres in different clusters / Towns /

Cities in Kerala

Client Kerala Institute of Medical Sciences, Trivandrum

Brief Description

Isos Consultancy has been assigned by Kerala Institute of Medical

Sciences, Trivandrum to conduct a study in 15 selected Cities/Towns in

Kerala for market potential assessment of setting up Multispecialty

polyclinics/Ambulatory care centres.

The scope of study includes:

• Study Demographic and economy of the selected Cities/Towns

• Healthcare Facility Availability

• Health seeking behaviour of people

• Referral Pattern

Duration April 2012 Ongoing

Project Title

Conduct a Study on Market Potential Assessment for setting up a

High-end Secondary Care Hospital at Pandalam in Pathanamthitta

District of Kerala


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Brief Description

Isos Consultancy has been assigned by Kerala Institute of Medical

Sciences, Trivandrum to conduct a market potential assessment of

setting up a High-end Multispecialty Hospital at Pandalam in Kerala.

The scope of study includes:

• Market Survey

• Site Survey

• Competitor Profiling

• Referral Pattern


Project Title Market Survey and DPR for a 100 bed Eye Hospital in North West &

North Bangalore

Client Sonovis Healthcare Limited, Warrington, United Kingdom

Brief Description

Isos Consultancy has been assigned by Sonovis Healthcare Limited to

conduct a market assessment and prepare a Detailed Project Report to

establish a 100 bed Eye Hospital in Bangalore

Duration September 2010 – January 2011

Project Title Techno Commercial Feasibility Report and Detailed Project Report

for Oncology Center at Trivandrum


Brief Description

Isos Consultancy was assigned to prepare a Detailed Project Report for

KIMS Oncology Centre in Trivandrum. This includes

1. Market Survey

2. Commercial Feasibility Report and Detail Project Report

Duration February 2010 – April 2010

Project Title Techno Commercial Feasibility Report and Detailed Project Report

for Trauma Center at Cochin


Brief Description


the Trauma Centre in Cochin.

1. Market Survey

2. Commercial Feasibility Report and Detailed Project Report

Duration April 2010 – July 2011

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Project Title Market Survey Report for an Oncology Centre in Bangalore


Brief Description

Isos Consultancy has been assigned by KIMS, Trivandrum to prepare a

Market Survey report for setting up an Oncology Centre in Bangalore.

The Market survey will determine the technical and financial viability of

the project.

Duration May 2011 – June 2011

Project Title

Techno Commercial Feasibility Report and Detailed Project Report

for a 300 Beds Multispecialty Hospital at Pathanampuram in Kollam

District, Kerala.


Brief Description

Isos Consultancy was assigned to prepare a Detailed Project Report for a

300 Beds Multispecialty Hospital at Pathanapuram in Kollam District,

Kerala. This includes

1. Market Survey


Duration May 2011 – August 2011

Project Title Market Survey Report for an Oncology Centre at Davangere in

Karnataka


Brief Description


KIMS Oncology Centre at Davangere, Karnataka. This includes

1. Market Survey


Duration November – December 2011

Project Title Brief Market Feasibility Report for a Multispecialty Hospital in

Hyderabad


Brief Description

Isos Consultancy was assigned to conduct a brief market assessment for

setting up a multispecialty hospital in Hyderabad. The scope of work also

includes the site analysis of the proposed hospital.

Duration May 2011

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Project Title Long term Technical Assistance for setting up a 500 beds Medical

College & Hospital in Keonjhar, Orissa

Client Sahyog Mediresearch Ltd. / Sahyog Medical, Education & Research

Foundation

Brief Description

Isos Consultancy supporting Sahyog to set up a 500 bed Medical College

& Hospital in Orissa.

• Pre-project Planning to Set up a Medical College & Hospital,

government licenses, NOCs, etc

• Preparation of DPR for Medical College, Dental College,

Paramedical and Nursing Institute

• Technical Support for establishment a Medical College and Hospital

– Facility Planning, Equipment Planning, Manpower Planning,

Systems & Process Development etc

Duration November 2009 Ongoing

Project Title Due Diligence for Operation and Management of a Private Nursing

Home in Bhadravathi, Karnataka for Proposed Optis Healthcare

Client Sonovis Healthcare Limited, Warrington, United Kingdom

Brief Description

Isos Consultancy has been assigned by Sonovis Healthcare Limited to

conduct a due diligence of a Private Nursing Home for Operation and

Management agreement. The Scope of the Work is as follows:

1. Assessment of Infrastructure, Equipment & Manpower

2. Assessment of Systems & Process

3. Financial Assessment

4. SWOT Analysis

5. Market Potential

6. Financial Projections

Duration November 2010 – December 2010

Project Title Developing a Project Concept Note for a Integrated Healthcare

Centre in Kolkata

Client Nopani Institute of Healthcare Studies, Kolkata

Brief Description

Isos Consultancy has been assigned by Nopani Institute of Healthcare

Studies to develop a Concept Note for an Integrated Healthcare and

Rehabilitation-cum-Wellness Centre in Kolkata. The aim of the project

concept note is to get land from the government to set up a centre at a

suitable location in Kolkata

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Duration October 2010 – December 2010

Project Title

Technical Assistance for Process Standardization and

Documentation for Assisted Reproductive Facility & ISO 9001: 2008

Certification

Client Asian Reproductive Medicine Centre, Kozhikode

Brief Description

Isos Consultancy Services Pvt. Ltd is supporting ARMC, an IVF Centre

in obtaining the ISO 9001:2008 certification .The scope of work includes

following:

• Gap Analysis Report and Action Planning

• Standardization and Documentation of Clinical, Administrative and,


• Implementation Support, Internal Audits and Development of overall

QMS Structure

Duration February 2010 – August 2010

Project Title

Technical Assistance for Process Standardization and

Documentation for Assisted Reproductive Facility & ISO 9001: 2008

Certification

Client Asian Reproductive Medicine Centre, Ayyanthole, Thrissur, Kerala

Brief Description

Isos Consultancy Services Pvt. Ltd is supporting ARMC, an IVF Centre

in obtaining the ISO 9001:2008 certification .The scope of work includes

following:


• Standardization and Documentation of Clinical, Administrative and,



QMS Structure

Duration February 2012 – Ongoing

Project Title Technical Assistance for Process Standardization and

Documentation & ISO 9001: 2008 Certification for Ayurcentre

Client Rajah Healthy Acres (P) Ltd., Chalissery, Palakkad, Kerala

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Brief Description

Isos Consultancy Services Pvt. Ltd is supporting Ayurcentre in obtaining

the ISO 9001:2008 certification .The scope of work includes following:


• Standardization and Documentation of Products, Administrative and



QMS Structure

Duration February 2012 – Ongoing

Project Title Prepare a DPR for establishing a Clinical Laboratory at Suguna

Hospital

Client Suguna Ramaiah Hospitals Pvt. Ltd.

Brief Description

Isos Consultancy has been appointed as consultant by Suguna Hospitals

to prepare a DPR to establish a clinical laboratory at Suguna Hospital.

The scope of work includes:

• Planning of space, equipment and Manpower planning for the

laboratory.

• Volume Projection

• Tariff Setting and Revenue Modeling

Duration September 2010

Project Title Technical Assistance for Developing Design & Specification for

Laundry System in Public Hospitals of Govt. of Madhya Pradesh

Client MP Technical Assistance Support Team (DFID Supported), Madhya

Pradesh

Brief Description

Isos has been entrusted by MPTAST for developing design and

specification of Laundry Systems for Public Hospital in Madhya Pradesh.

The Work include developing both in-house & outsource model of laundry

service, specification of equipments and Civil layout of laundry Dept.

Duration October 2010 – December 2010

Project Title

Technical Assistance for Developing Standards & Design

Specifications for Advanced Ambulances and Patient Transport

Vehicles

Client MP Technical Assistance Support Team (DFID Supported), Madhya

Pradesh

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Brief Description

Isos was entrusted by MPTAST to design & plan the regular purchase of

patient transport ambulances and advance life support ambulances for

the Dept. of Public Health & Family Welfare, Govt. of Madhya Pradesh.

Duration December 2009 – January 2010

Project Title Assessing the Inaccessibility of Public Health Facilities in Karnataka

Client National Health System Resource Centre (MoHFW, GoI), New Delhi

Brief Description NHSRC had assigned Isos Consultancy to assess the inaccessibility of

Public Health Facilities across the state of Karnataka.

Duration May 2010

Project Title Feasibility Report for Mobile Veterinary Service under PPP mode in

Karnataka

Client KSIIDC – IL&FS Project Development Company Limited

Brief Description

Isos Consultancy is working as consultant for KIPDC to conduct a

Feasibility Study and prepare a Business Concept for the Mobile

Veterinary services under PPP format. The scope of work includes:

• To conduct a market survey to determine the scope and potential

to establish MVCs

• To ascertain the technical feasibility of the proposed MVCs under

PPP mode

• To develop a business concept based on the market survey

analysis

Duration February 2011 to March 2011

Key projects in which the Isos Consultancy team was involved are:

A. Systems & Process and ; Quality & Accreditation

1. NABH Accreditation of the PSG Institute of Medical Sciences Hospital, Coimbatore

2. ISO Accreditation of PSG Institute Medical Sciences, Coimbatore

3. Technical Assistance for project on Quality Improvement and Certification/

Accreditation of Puri District Hospital, Orissa (A NHSRC, MoHFW Project)

4. Facilitation for NABL certification of the laboratory at Narayana Hrudayalaya,

Bangalore

5. Facilitation for NABH Accreditation of Suguna Hospital, Bangalore

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6. Facilitation for ISO Certification of Rabindranath Tagore Institute of Cardiac Sciences,

Kolkata.

7. Technical Consultancy Support for commissioning and providing Standard Operating

Procedures for an upcoming 210- bed Ayurvedic Hospital at Najafgarh, New Delhi (A

DSIIDC Project).

B. Hospital Planning & Hospital Strengthening

1. Patient-centric Master Plan Development for three medical colleges and Capital

Hospital, Orissa (A DFID Project)

2. Institutional Strengthening Plan for Seven District Hospital in Assam

3. Commissioning of R.C. Agarwal Memorial Hospital, Tinsukia, Assam

4. Commissioning of Armenian Church Trauma Centre, Kolkata

5. Health Infrastructure and Systems Assessment for three states of North East India,

RRC-NE (MoHFW)

6. Market Feasibility & DPR to set up a superspecialty care centre for Shri Sathya Sai

Narayana Hospitals Pvt. Ltd, Bangalore.

7. Market Fesibility and Detailed Project Report for a 200 beds Multispecialty Hospital at

Shillong.

C. Public Health

1. Decentralized Planning for the Development of District Action Plan 2007-08,

Meghalaya. (A Govt. of Meghalaya Project)

2. Decentralized Planning for the Development of District Action Plan 2007-08, Tripura.

(A Govt. of Tripura Project)

3. Decentralized Planning for the Development of District Action Plan 2008-09, Sikkim.

(A Govt. of Sikkim Project)

4. Development of District Action Plan for Vaishali and Nalanda District of Bihar, 2008-

09. (A Unicef Project)

5. Development and Implementation of Biomedical Waste Management System across

all the 74 PHCs in Tripura.

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4. The Team

Mr. Ranjith R Menon – Director & Sr. Consultant

Mr. Menon holds an MBA in Hospital Administration from D.A. University, Indore. He has over 12

years of broad-based experience in the field of healthcare, which cut across areas like hospital

planning and management, process standardisation, information technology and public health.

He is project lead of all the Healthcare Quality projects of Isos Consultancy.

Before setting up Isos Consultancy Services, Mr. Menon was a founding team member and Vice

President – Projects & Consultancy at MedicaSynergie Pvt. Ltd., Kolkata, an integrated

healthcare group involved in hospitals, pharmacy chains and consulting businesses. Prior to that

he headed Southern India-operations at EPOS Health Consultants, a global health consulting

organization, headquartered in Germany, with a presence in over 50 countries across the world

on a wide range of issues in the health sector.

He also worked with the Narayana Hrudayalaya/Asia Heart Foundation group as Group

Consultant responsible for Quality and Systems across the group hospitals and also with

Siemens, as a Domain Expert and Product Analyst for their Health Information Systems, with

implementation at East and Central Europe, Middle-East, South-East Asia and Latin American

markets.

Mr. Menon was consultant with leading hospitals in the country like Narayana Hrudayalaya,

Bangalore, Rabindaranath Tagore International Institute of Social Sciences, Kolkata, Fortis

Hospital, Noida, Mallya Hospital, Bangalore, Sri Ramachandra Medical Center, Chennai, PSG

Institute of Medical Sciences, Coimbatore and Kerala Institute of Medical Sciences. Mr. Menon

was also the Consultant for GIZ Europeran Commission Partnership Programme in Chattisgarh

for Quality Systems Development of Public Health Hospital

Mr. Akhtarul Munim – Director & Sr. Consultant

Mr. Munim is an expert in Hospital Management and Public Health Planning. He did his

Postgraduation in Health and Hospital Management from the Indian Institute of Health

Management Research, Jaipur. He has over ten years of experience in the Hospital and Public

Health sector in India. He started his career at the Rabindranath Tagore International Institute of

Cardiac Sciences in Kolkata, working in the area of Hospital Operation, Telemedicine, Purchase

and Hospital Projects. He was also a key member of the team, which commissioned the

Armenian Church Trauma Centre, Kolkata and the R.C. Agarwal Memorial Hospital and

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Research Centre, Tinsukia, Assam. After the commissioning of the R.C. Agarwal Memorial

Hospital, Mr Munim managed the hospital for over a period of two years.

Mr. Munim is Project Lead of all the Hospital Planning and Management projects of Isos

Consultancy.

Mr. Munim was the Project Manager of the Project Team, which facilitated the Decentralised

Planning process under the NRHM in Meghalaya. As a technical expert, he also supported the

preparation of District Action Plans and the State Program Implementation Plan for Tripura and

Sikkim. He was the project lead for the preparation of District Action Plan under NRHM for

Nalanda, Bihar. Mr. Munim has also supported the Bihar government for the Preparation of the

State Program Implementation Plan, 2008-09. Mr. Munim was instrumental in preparing the plan

for up gradation of the district hospitals to IPHS in Assam and Meghalaya under NRHM. He also

worked as an expert in Hospital Planning for Health Infrastructure and Systems Assessment for

three states in the North East for MoHFW, the government of India

Mr. Munim was involved in preparing the DPRs for a Non-Invasive Cardiac Centre with ICCU

facility in Assam and the setting up a 200-bed Multispecialty Hospital in Shillong. He is trained in

the NABH Implementation Programme, conducted by the Quality Council of India.

Mr. M.S. Panicker, Sr. Consultant – Quality Management

Mr. Panicker is a Management Systems expert with a post graduate degree in Metallurgical

Engineering from the Indian Institute of Metals, Kolkata. Mr. Panicker has an experience of over

30 years in Quality Management in the field of Engineering and Service sector.

Early in his career, Mr. Panicker held several positions related to industrial quality management

practices at the Integral Coach Factory, Madras, he was the Laboratory Superintendent and at

the Steel and Industrial Forgings Ltd., Kerala he was DGM – Quality Control. Mr. Panicker

shifted his focus to quality management practices in the services sectors specializing in the

verticals of healthcare, education and hospitality. He has been a consultant with some of the

leading hospitals, educational institutes and hotels in Kerala and Tamil Nadu. Mr. Panicker was

formerly the General Manager and Principal Consultant at ACME (India) Quality Management

Service a leading quality management consultancy.

Some of the major hospital project he worked on includes:

- NABH Accreditation of PSG Institute of Medical Science Hospital, Coimbatore

- NABH Accreditation of Amala Medical College Hospital, Thrissur

- ISO Certification of Asian Reproductive Medicine Centre, Calicut

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- ISO Certification of S.P. Fort Hospital, Thiruvananthapuram

- ISO Certification of Maulana Hospital, Perithalmanna

- ISO Certification of KIMS Hospital, Thiruvananthapuram

Dr R.Tharakeswari – Sr. Consultant

Dr. Thara has an MBBS degree from the JSS Medical College, Mysore University and an MD in

Physiology from the PSG Institute of Medical Sciences and Research, Coimbatore. She has

been an administrator in various capacities. Dr. Thara was RMO for two years at the

Gastroenterology and Endoscopy Center (GEC), currently called MEDINDIA Hospitals. Dr. Thra

also has an M Phil in Hospital and Health care Management from BITS Pilani and CMC Vellore

She is also a qualified NABH assessor. At PSG IMSR where she has held positions as PG tutor

for three years and Assistant professor till date and is shortly due to promoted as Associate

professor. Her contributions include being department in-charge for ISO work. She has

spearheaded the Quality management initiative of the PSG Hospitals, in her capacity as the

Head of the department of Quality Management. She is also well trained for GI Motility testing at

SGPGI Lucknow, on patients for diagnostic and therapeutic purpose.

Dr. Thara is extensively involved in the NABH Accreditation process of Amala Medical College

Hospital, Thrissur

Mr. Yogesh Choubey – Associate Consultant

Mr. Choubey has BHM (Hospital Management) degree from the NSHM College of Management

& Technology; Durgapur (WB) and PGDHM from Angamally University. He has four years of

experience working in the area of healthcare administration. His focus area includes Quality

Management Systems Implementation, Process Mapping, Feasibility studies and commissioning

of healthcare centers.

Before joining the Isos Consultancy services Pvt. Ltd. Mr. Choubey was involved in handholding

the District Headquarter Hospital, Puri, Orissa, in obtaining ISO 9001 certification.

He has also worked on the following projects:

• Commissioning Assistance – Optis Eye Hospitals Mysore

• Feasibility Studies for KIMS Oncology, Trivandrum and KIMS Trauma Centre, Cochin

• School Health Screening and Child Immunization, Durgapur

• Bio-Medical Waste Management at District Headquarter Hospital, Puri, Orissa

• Facility Management at Yashoda Hospital, Secunderabad.

• Gap Analysis on International Patient Safety Goals, Yashoda Hospital, Secunderabad

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Mr. Syam Thomas- Associate Consultant

Mr. Syam Thomas has a Post Graduate Diploma in Health Care Management (2 years full time

residential Program Curriculum Approved by Public Health Foundation of India) from Marian

Institute of Health Care Management. Before PGDM he did his Bachelors in Nursing under Rajiv

Gandhi University of Health Sciences, Bangalore. He has handful experience with health and

wellness industry players. He did his summer internship with Marico Limited where he designed

a checklist for commercial control and cost cutting. He was involved in developing two

comprehensive business plans for setting up an Accident and trauma center and geriatric home

cum respite care center. The second project was presented in a business plan competition

conducted by Goa Chamber of Commerce and Connect London (A group of venture capitalists

from London). This project won an award and was able to secure various investment

commitments. His areas of interest are Healthcare Quality, Health Operations Management,

Management Research and Health Costing.

Mr Syam is involved in Technical Support of NABH Accreditation for following projects:

• NABH Accreditation of Amala Ayurvedic Hospital, Thrissur, Kerala

• NABH Accreditation of Sreedhareeyam Ayurvedic Eye Hospital & Research Centre

• NABH Accreditation of Amala Medical College Hospital, Thrissur, Kerala

Some projects, which he was involved in, are

• Comprehensive business plan for Accident and Trauma Center

• Employee relation laws checklist for Apollo Victor Hospital Margao

• Evaluation of Revised National Tuberculosis Control program in Goa.

• Survey on patients to assess factors affecting their choices for elective surgery.

• Health Sector Analysis - Developed & Developing country comparison

• Analyzed the ill effects of health tourism by a study using secondary data

• Review of existing VAT and service tax regulatory framework to identify the issues in

planned introduction of GST and possible impact on health care industry.

• Process improvement project at assembly lines at ACGL, Goa

• Ware house Project Evaluation for Machado and Sons, Agents& Stevedores Pvt. Ltd.

Ms. Anija Joseph – Project Associate

Ms. Anija Joseph has completed her Post Graduation in Hospital Administration (MHA) from

Amrita Institute of Medical Science and Research Centre, Amrita Vishwavidyapeetham, Cochin

in 2011. She was involved in the project on “Developing a System of tracking the Key

Performance Indicators of NABH through HIS in Amrita Institute of Medical Sciences”. She is

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also currently doing PG Diploma in Medical Law and Ethics from National Law School of India

University.

Ms. Anija is presently involved in the process of NABH Accreditation of Lisie Hospital, Kochi.

Ms. Shweta Verma- Project Associate

Ms. Shweta Verma has completed her MBA in Hospital Administration (5 years integrated

course) in the year 2012, from Institute of Management Studies, Devi Ahilya University, Indore

(M.P.). She holds Green belt six sigma certification from a well recognized Denmark consultancy

ANEXAS, Bangalore. She has also undergone training and attended workshops in ORACLE

(SQL, Database Administration-1, 2), by ORACLE Certified System Domain Consultancy,

Bangalore. Her strong attributes are being well versed with various statistical software’s like

SPSS (Statistical package for social sciences), Minitab and interest in quality.

She was involved in the following projects -

• Calculation of TAT conducted in OPD consultation, Pharmacy and Laboratory and

Business process re-engineering in the same departments to effectively reduce the TAT

form Manipal Hospital, Bangalore

• Measurement of Service Quality using SERVQUAL Scale (GAP Analysis Study) form

Choithram Hospital, Indore

• Catheterization Lab Utilization Study form Max Heart and Vascular Institute, New Delhi

• General Hospital Administration Study from Nazareth Hospital, Allahabad

Dr. S. Sundarakumar – Sr. Consultant

Dr. Sundarakumar graduated from the PSG Institute of Medical Sciences & Research,

Coimbatore in 1993. He started his career as the Junior Resident in the Department of

Emergency Medicine and stayed in the same institute till 1998. Later, he earned a Post graduate

degree in Respiratory Medicine (Diploma in TB & Chest Diseases) from the Madras Medical

College. He joined as the Senior Resident in the department of Respiratory & Critical Care

Medicine, PSG Hospitals Coimbatore, during which he did DNB in the same speciality.

In 2002, Dr. Sundarakumar was entrusted to develop the science of Emergency Medicine at

PSG Hospitals. He established the Department of Emergency Medicine with full infrastructure,

protocols and SOPs. The team at PSG has been trained in BLS, ACLS, ATLS and Prehospital

care, as per international guidelines. In 2005 he was made the Head of the Department of

Emergency Medicine and then made the Resident Medical Officer. The team in the department

of Emergency Medicine saw the complete structured Emergency Department in the year 2008

with its subdivisions into Triage point, Trauma room, Medical ER, Paediatric Resuscitation beds,

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Fast track Op and a well-placed Prehospital system with Basic Life Support and Advanced Life

Support Ambulances. The Team has been put into intensive training into the concept of ER and

Prehospital care. He has been selected for a Fellowship by FAIMER to do a project on

“Designing an Academic Curriculum for Emergency Medicine as a PG Programme”, which

intensifies his focus in Emergency Medicine. He has been instrumental in preparing the “Hospital

Disaster Preparedness Plan” for PSG Hospitals, Coimbatore.

Dr. Sundarakumar’s commitment to develop the field of academic Emergency Medicine in India

has been recognized by the INDO-US Collaboration for Emergency & Trauma. He was

appointed as the Secretary General to organize the INDUSEM 2009, a level-1 International

Congress on Emergency, Trauma & Disaster Medicine, which was held at the PSG institute of

Medical Sciences & Research, Coimbatore, INDIA.

Dr. Sundarakumar has been included in the nationwide consultation committee initiated by ICMR

& National Disaster Management Authority, New Delhi, to create a teaching module for disaster

preparedness among health care workers in India. He also acts as an administrator and handles

Medico Legal cases, Health Insurance, Hospital Infection Control and Quality Control.

Dr. Shripria.V - Sr. Consultant

Dr. Shripria has an MBA degree from Bharathiar University. She did a brief stint in management

consulting, where she handled assignments in marketing, branding advertising and HR. She has

ten years of academic experience, having worked as a Lecturer/ Assistant Professor at the GRG

School of Management. During her tenure Dr. Shripria convened and organized national level

seminars and conferences initiated alumni meets and guided students’ affairs. She was

instrumental in setting up an entrepreneurial center on campus She has also trained at the

Entrepreneurial Development Institute, Ahmedabad. She has presented 40 papers in various

international, national and regional conferences and seminars. She has published around 10

papers in refereed Journals. She has been actively involved in consulting in the area of

marketing, which includes retail and competency mapping in HR. She has been a resource

person for various colleges and forums, and has conducted executive training programmes for

corporate. Some of her clients include Hay Market Advertising, the South Indian Bank, IDBI

Bank, Chandra Hyundai, Shanthi Ashram and the Arya Vaidhya Pharmacy. Dr. Shripria has

Doctorate in Management with a specialization in HR.

Currently Dr. Shripria is the Manager HR for the PSG group of Hospitals, where she has

implemented systems and processes like online appraisals, training, skill matrix, etc.

Mr. Pradeep Shenoy, Sr. Consultant – Healthcare Finance

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Mr. Shenoy, a Chartered Accountant by profession has 16 years of experience in the Hospital

Finance and in field of contract Management. Mr. Shenoy held several positions in leading

corporate hospital chains like KIMS (Kerala Institute of Medical Sciences) as Chief Finance

Officer, Manipal Hospital and Mallya Hospital as Finance Controller.

He has wide experience in matters like hospital project finance, project debt and equity

management, Investor management, Credit management, contracts, agreements with vendors,

suppliers, legal & taxation matters for company. During his tenure with corporate hospitals, he

had dealt issues related to outsourcing of services, contracts with outsourcing agency etc.

Mr. Sankar Lall Banerjee, Sr. Consultant – Public Health & Human Resource

Mr. Banerjee has over 30 years of experience in Health and Social Development sector. He

began his career as a HR professional and later shifted to institutional development in the

development sector, focusing on public health.

He has worked in various capacities as Industrial Relations and HRD Executive in the industry

and as an Adviser in the Secretariat of the Chamber of Commerce. Mr. Banerjee has been

working in the development sector, working with organisations like IIHMR Jaipur, IHEM Kolkata,

SPSRC, DHFW and associations with UNFPA, UNICEF, WHO, ILO, DFID, BMZ, NORAD,

USAID, EU, etc. Several of his assignments include conducting surveys, designing and

developing capacity building processes, preparing PCNs, carrying out open system process

planning, designing strategic framework, facilitating policy review/formulation and designing

PIPs. He has participated in MIS development for planning and monitoring, conducting

pedagogic research for institutionalizing operation research in the field of mother and child

health, at the district and sub district level. He has also participated in design the MPH

programme of IIHMR, Jaipur, with the North Carolina University, USA.

He is a faculty member at handling the Post Graduate Diploma course in Rehabilitation Centre

Management conducted by the National Institute of Orthopedically Handicapped (NIOH),

Bonhooghly, Kolkata in collaboration with the Tata Institute of Social Sciences (TISS), Mumbai.

Mr. Rashid Uddin, Consultant - Civil Engineer

Mr. Rashid has 15 years of experience in Construction of Hospitals, Educational Institutes and

Residential Complexes. He is currently doing M.E. in Construction Management from National

Institute of Technical Teacher’s Training and Research, Chandigarh.

Some of his projects are given below:

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• 220 Beds HAMM Hospital & Research Centre, Extension Building & Housing Complex for

Staffs, HAMM Charitable Trust, Hojai, Assam

• Al Salam Hospital, 30 bedded Secondary Care Hospital, Goalpara, Assam for HAMM

Charitable Trust, Assam

• 30 bedded Rural Hospital, Moirabari, Assam for HAMM Charitable Trust, Assam

• 30 bedded Rural Hospital, Badarpur, Assam for HAMM Charitable Trust, Assam

• Mariam Ajmal College of Science & Technology, HAMM Charitable Trust, Assam

• Land Development for 200 acre land near Bangalore, Ajmal India

• Residential Complex for Hisgrace Real Estate Development in Mangalore, Beary Estate

& Property Pvt. Ltd.

Mr. Ajay Mishra, Sr. Consultant – Finance

Mr. Mishra is a Chartered Accountant by profession having experience of more than 16 years in

Finance and Accounts. He has worked with some repute organization like Reliance Jute

Industries, Medica Hospitals, Kolkata. He has rich experience in Preparation of bank proposal for

term loan & project finance, Preparation/compilation of various information/documents for

onward submission to PE investors, credit rating agencies, banks and others, Preparation of

Consolidated accounts as per Accounting Standard, TAX and audit matters etc.

Dr. (Prof) JSS Sharma - Advisor

Dr. Sharma is a senior, highly skilled and accomplished medical doctor and teacher, with vast

professional and academic national and international experience, having premium academic

qualifications from India and abroad.

Education and Qualifications

MRCOG Member of the Royal College of London, UK Jan 1978

Obstetrics and Gynecology

FRCOG Fellow of the Royal College of London, UK June 1995

Obstetrics and Gynecology

FICS Fellow of International College Chicago, USA May 1986

of Surgeons

FICOG Fellow of International College of Bombay, India Sep 1987

Obstetricians & Gynecology

MD * Doctor of Medicine Poona University May 1972

DGO* Diploma in Obstetrics & Gynecology Poona University Nov 1969

MBBS Bachelor of Medicine and Bachelor Osmania University Mar 1963

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Of Surgery

Teaching Experience

• Associate Professor of Obstetrics and Gynecology, Armed Forces Medical College,

Poona, from 1981 to 1985

• Chairman Board of Examiners, Poona University from 1981 to 1985

• Teacher and examiner, Poona University from 1975 to 1987.

• Recognized undergraduate teacher for medical and nursing students, Poona University,

India, from 1972 to 1987

• Professor and HOD (Obst. & Gynec,), College of Medicine, International; Medical and

Technological University, Dar es Salaam, Tanzania, 2000-Jul 2001.

• Professor of Obstetrics and Gynecology, Chelmada Anand Rao Medical college,

Karimnagar, Andhra Pradesh

Leadership and Managerial Experience

• Administrative and Technical Head of Obstetrics and Gynecological units in different referral

and teaching hospitals of Armed Forces of India.

• Senior Consultant and Chief of Department of Obstetrics and Gynecology at different referral

hospitals in Kingdom of Saudi Arabia, for 10 years

• Dean and Director, College of Medicine, International Medical and Technological University,

Dar es Salaam, Tanzania.

• Officiating Vice Chancellor, International Medical and Technological University, Dar – es –

Salaam, Tanzania.

• Professor and HOD of Obstetrics and Gynecology, Chelmada Anand Rao Medical College,

Karimnagar, Andhrapradesh.

• Hospital Medical Superintendent and Vice-president (Operations) Sunshine Hospitals,

Secunderabad

Research Experience

• Researched “Immunology in Ovarian Cancer” at Glasgow University under Professor

Calman, 1976 – 1978

• Researched “Continuous Electronic Fetal Monitoring” at Royal Maternity Hospital, Glasgow,

UK, 1977 under Prof. Sir Malcolm Macnaughton.

• Member, survey team for endometrial cancer at West Scotland Chairperson by Dr. Colin

Hodge.

• Colposcopy: Head of the colposcopy unit, Armed Forces Medical College, Poona, India.

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Academic Qualifications

• Fellow of the Royal College of Obstetricians and Gynecologists, London

• Member of the royal College of Obstetricians and Gynecologists, London

• Life Member, Federation of Obstetrics and Gynecological Societies of India.

• Life member, Indian Medical Association.

• Life member, Indian Academy of Medical Specialties

• Member, Continuity of Medical Education, Federation of Obstetric and Gynecological

Societies of India.

• Fellow of the International College of Surgeons.

• Fellow of the Indian College of Obstetricians and Gynecologists

Publications

• Intrapartum continuous fetal monitoring

• Arrest of pre-term labor

• Value of Radiology in Obstetrics and Gynecology

• Role of oxytocin in Neonatal Jaundice

• Role of Pyridoxine in neonatal hyperbilirubinaemia.

• Active Management of labor

• Colposcopic evaluation of unhealthy cervix

• Colposcopic evaluation of pregnant cervix

• MAP and its impact on perinatal outcome

• Evaluation of methods of antenatal assessment of fetal weight.

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isos consultancy services pvt. ltd. No. 217, 10th A Main, H.R.B.R Layout, No. 38 – 2161/A , Survey No. 329/4,

Bangalore – 560043 Plakkattu Colony, Kaloor, Kochi - 682017

Ph: +91-80-65461403 Ph: +91-484-2208843

Fax: +91-80-25458750

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Website: www.isosconsultancy.com

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