©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

December, 2010

ISS SERVICES

Maximize ProLiant and Blade Server availability and minimize business disruption

Focus your people on your business − trust HP on even the most complex, ProLiant

scale out, cloud, or virtualized server problems, anywhere

Proactive recommendations to maximize the value

of your HP ProLiant and BladeSystem investment

Ability to easily align support service level to business needs worldwide

“Know my technology better than anyone. Fix it before it

breaks.”

Always on HP Support for ISSDelivering proven customer value

“Make it easy to keep my existing technology up to

date.”

“Give me the best customer support experience I can get

and good value for my investment.”

“Be easy to do business with. Make things simple.”

EXPECTATION

VALUE

EXPECTATION

VALUE

EXPECTATION

VALUE

EXPECTATION

VALUE

2

HP Technology Services

A DIFFERENTIATED HP PRODUCT EXPERIENCEALWAYS ON HP SUPPORT FOR ISSIMPROVED AVAILABILITY

MAXIMIZED PERFORMANCE

ACCOUNTABILITY

PROACTIVE SUPPORT

• Largest supplier of IT services in the world• Extensive service partner network• Strategic services engineering relationships

with key alliance partners (Microsoft, SAP, Oracle, Red Hat, SUSE, Citrix, etc.)

• IDC ranks HP as #1 in overall satisfaction with support services contract by service provider

• 6-hour Call-to-Repair regardless of severity level

• Single point of accountability for server storage, software, and networking

• Defined proactive services experience with flexible offerings to meet business needs

• 30 global multivendor labs to resolve complex issues

• 6000+ high availability experts

• 24x7 FREE remote monitoring• Industry-leading support automation

tools and processes• 1,600 best practices for service

improvement

HP Technology Services

c3000/c7000 BladeSystemCUSTOMER EXPERIENCE

• Installation and configuration of hardware and software (Operating System, Insight Control) including installation and configuration of HP Systems Insight Manager.

• Configuration and testing of BladeSystem and HP Virtual Connect modules and Ethernet interconnect switches.

• Proactive options available through purchase and usage of Proactive Select Credits

• HP Insight Remote Support for round the clock monitoring and problem diagnosis.

HP Technology Services

PROLIANT c3000 AND c7000 BladeSystemCustomer Value Proposition

Mitigate the business risks of unplanned downtime. Proven service solutions to keep your business running smoothly.

Insight Remote Support Available at no additional cost to all warranty, HP Care Pack Service and service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring, diagnosis and problem resolution. 

OPTIMIZED CareHP Start Up HP BladeSystem c-Class InfrastructureHP 3y Critical Advantage c3000/7000 Service + Critical Advantage blades ServiceHP Startup Blade System c-Class Enhanced Network Service

STANDARD CareHP Start Up HP BladeSystem c-Class InfrastructureHP Startup Blade System c-Cass Enhanced Network Service 3 year 6 hr Enclosure Call to Repair Hardware Support + 3 year 6 hr Call to Repair Blade Hardware Support (1 per blade)3 years 24x7 Software Support for Insight Control

BASIC CareHP Start Up HP BladeSystem c-Class Infrastructure3 year 24x7 Hardware Support 4 hour response + 3 year 24x7 Blade Hardware Service (1 per blade)3 years 24x7 Software Support for Insight Control

HP Technology Services

Additional Services to Consider PROLIANT c3000/c7000 BLADESYSTEM

Proactive Select– 7-10 Servers 60 Credits

• 20 Credits: BladeSystem Firmware Update Service – First Enclosure. This service reviews your BladeSystem (non-Matrix) firmware versions and then installs the appropriate firmware bundle.

• 40 Credits: Blade Technology and Toolset Review. Assesses the usage of one HP Blade enclosure and components, and related HP Blade management software, and provides recommendations for improvement.

– 4-6 Servers 30 Credits • 20 Credits: BladeSystem Firmware Update Service – First Enclosure. This service reviews your BladeSystem (non-Matrix)

firmware versions and then installs the appropriate firmware bundle.• 10 Credits: Blade Technology Bulletin. Semi-annual bulletin prepared by your Account Support Manager (ASM), providing

version and usage advice for the HP software, firmware, and drivers in the Customer’s HP Blade hardware and management software suit

– 1-3 Servers 10 credits • 10 Credits: Blade Technology Bulletin. Semi-annual bulletin prepared by your Account Support Manager (ASM), providing

version and usage advice for the HP software, firmware, and drivers in the Customer’s HP Blade hardware and management software suite

Startup and Software Support • HP Startup Virtual Connect Enterprise Manager • HP 3 year 24x7 Microsoft Operating Environment Software Support • HP 3 year 24x7 Microsoft Operating System only Software Support • HP 3 year 24x7 SUSE x86 2-32 CPU Software Support • HP 3 year 24x7 Software Support Unlimited Red Hat Enterprise Server-IA32 • HP custom factory build and configuration + on site deployment via Factory Express.

Virtualization Consulting Services• Data Centre Virtualization Strategy • Virtualization Accelerator Services• Data Centre Virtualization Design • Consolidation & Virtualization ROI Analysis • Data Centre Virtualization Transition • Microsoft Virtualization Infrastructure Service

HP Technology Services

ProLiant DL700/900 Series ServersCUSTOMER EXPERIENCE

DEPLOY SUPPORT MANAGE

OPTIMIZED

• Assigned account team that knows your environment and business requirements.

• Single Point of Accountability

• Unlimited rapid hardware and software support and updates (including Insight Control). Priority call handing to specialists trained to provide advanced technical support and who are familiar with your specific environment.

• Annual support reviews, virtual/physical technology reviews, firmware and driver analysis, patch analysis.

• Works with customer collaboratively as an extension of team.

• Provides Service Management best practice sharing and knowledge transfer

STANDARD

• Hardware repair within 6 hours of the initial service call.

• Remote software technical support and updates for Insight Control.

BASIC

• Hardware 24x7 response within 4 hours of the service request when required.

• Remote software technical support and updates for Insight Control

• Install, setup and test ProLiant hardware in a timely and professional manner.

• Installation and basic configuration of HP Insight Control on HP ProLiant server including installation and configuration of HP Systems Insight Manager.

• Proactive options available through purchase and usage of Proactive Select Credits

• HP Insight Remote Support for round the clock monitoring and problem diagnosis.

PROLIANT DL700/900 SERIES SERVERSTarget Customer EnterpriseCustomer Value

PropositionMitigate the business risks of unplanned downtime. We work with you to increase availability across all components of you ProLiant Servers infrastructure.

Insight Remote Support Available at no additional cost to all warranty, HP Care Pack Service and service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring, diagnosis and problem resolution. 

OPTIMIZED CareQty 1 HP Hardware Install + Install and Startup services for Insight ControlQty 1 3 years Critical Advantage which includes software support for Insight ControlUPSELL OPPORTUNITIES: Data Center Transformation Services

STANDARD CareQty 1 HP Hardware Install + Install and Startup services for Insight ControlQty 1 3 year 6 hr Call to Repair Hardware SupportQty 1 3 years 24x7 Software Support for Insight ControlUPSELL OPPORTUNITIES: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and Software Support); Microsoft or Linux or VMware education courses; +60 Proactive Select Credits

BASIC CareQty 1 HP Hardware Install + Install and Startup services for Insight ControlQty 1 3 year 24x7 Hardware Support 4 hour response Qty 1 3 years 24x7 Software Support for Insight ControlUPSELL OPPORTUNITIES: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and Software Support); +30 Proactive Select Credits, Factory Express

ADDITIONAL SERVICES TO CONSIDERPROLIANT DL700/900 SERIES SERVERS

Data Center Consulting Services• Data Center Consolidation Strategy, Discovery, Consolidation Design and Consolidation Transition

Proactive Select– 7-10 Servers Sell 60 Credits (UL520E)

• 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only

• 50 Credits: Quick Thermal Assessment. Assesses facility cooling conditions and capacities against industry best practices with recommendations for improvement.

– 4-6 Servers Sell 30 Credits (UL519E)• 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides

recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only

• 20 Credits: System Health Check (onsite) Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The Customer will receive a single (one-time) System Health Check Assessment (SHCA) report including an Executive Summary prepared by an HP consultant. Additionally, one day of onsite advisory consultation, including review of the findings and recommendations from the SHCA report.

– 1-3 Servers Sell 10 credits (Jan 2010, UV697E)• 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides

recommendations., but not installs. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers.

Startup and Software Support Opportunities• HP Startup Linux Server O/S Service (U8141E) • HP Microsoft Windows Server Operating System - Installation and Startup (U5717E) • HP Startup VMware Virtual Infrastructure Standard Service (UF366E) • HP 3 year 24x7 Microsoft Operating System only (UF108E) or Operating Environment Software Support (UB921E) • HP 3 year 24x7 SUSE x86 2-32 CPU Software Support (UE866E) • HP 3 year 24x7 Software Support Unlimited Red Hat Enterprise Server-IA3 (UA276E) • HP custom factory build and configuration + on site deployment via Factory Express.

ML/DL 300/500 Series ProLiant ServersCUSTOMER EXPERIENCE BY LEVEL

DEPLOY SUPPORT MANAGE

OPTIMIZED

• Assigned account team that knows your environment and business requirements.

• Single Point of Accountability

• Unlimited rapid hardware and software support and updates (including Insight Control). Priority call handing to specialists trained to provide advanced technical support and who are familiar with your specific environment.

• Annual support reviews, virtual/physical technology reviews, firmware and driver analysis, patch analysis.

• Works with customer collaboratively as an extension of team.

• Provides Service Management best practice sharing and knowledge transfer

STANDARD

• Onsite Hardware repair within 6 hours of the initial service call.

• Remote software technical support and updates for Insight Control

BASIC

• Onsite Hardware 24x7 response within 4 hours of the service request when required.

• Remote software technical support and updates for Insight Control

• Install, setup and test ProLiant hardware in a timely and professional manner.

• Installation and basic configuration of HP Insight Control on HP ProLiant server including installation and configuration of HP Systems Insight Manager

• Proactive options available through purchase and usage of Proactive Select Credits.

• HP Insight Remote Support for round the clock monitoring and problem diagnosis.

HP Technology Services

PROLIANT ML/DL 300/500 SERIES SERVERSCustomer Value Proposition

Reducing system downtime with integrated service support solution for increased server availability where business can only tolerate limited down time

Insight Remote Support Available at no additional cost to all warranty, HP Care Pack Service and service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring, diagnosis and problem resolution. 

OPTIMIZED Care HP Hardware Install + Install and Start-up Services for Insight Control 3 years Critical Advantage which includes software support for Insight Control

STANDARD Care HP Hardware Install + Install and Startup Services for Insight Control 3 year 6 hr Call to RepairHP 3 year 24x7 Insight Control ML-DL-BL SW Support

BASIC Care HP Hardware Install + Install and Startup Services for Insight Control 3 year 24x7 Hardware Support 4 hour response HP 3 year 24x7 Insight Control ML-DL-BL SW Support

HP Technology Services

Additional Services to Consider PROLIANT ML/DL 300/500 SERIES SERVERSProactive Select– 7-10 Servers 60 Credits

• 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only

• 50 Credits: Quick Thermal Assessment. Assesses facility cooling conditions and capacities against industry best practices with recommendations for improvement.

– 4-6 Servers 30 Credits• 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides

recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only

• 20 Credits: System Health Check (onsite) Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The Customer will receive a single (one-time) System Health Check Assessment (SHCA) report including an Executive Summary prepared by an HP consultant. Additionally, one day of onsite advisory consultation, including review of the findings and recommendations from the SHCA report.

– 1-3 Servers 10 credits• 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides

recommendations., but not installs. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers.

Startup and Software Support Opportunities• HP Startup ProLiant DL38x Service (includes Microsoft/Novell/Linux OS) • HP 3 year 24x7 Microsoft Operating Environment Software Support • HP 3 year 24x7 Microsoft Operating System only Software Support • HP 3 year 24x7 SUSE x86 2-32 CPU Software Support • HP 3 year 24x7 Software Support Unlimited Red Hat Enterprise Server-IA32• HP custom factory build and configuration + on site deployment via Factory Express.

HP Technology Services

ProLiant ML/DL 100 Series ServersCUSTOMER EXPERIENCE BY LEVEL

DEPLOY SUPPORT MANAGE

OPTIMIZED

• Onsite Hardware repair within 6 hours of the initial service call.

• Rapid remote support

STANDARD

• Onsite Hardware 24x7 response within 4 hours of the service request when required.

• Rapid remote support

BASIC

• Onsite Hardware 13x5 response within 4 hours of the service request when required.

• Rapid remote support

• Install, setup and test ProLiant hardware in a timely and professional manner.

• Proactive options available through purchase and usage of Proactive Select Credits.

• Remote monitoring and problem diagnosis and support

PROLIANT ML/DL 100 SERIES SERVERSTarget Customer SMBCustomer Value

PropositionCost-effective, installation and hardware and software repair for non critical server environments. Flexible service bundles to meet wide set of differing IT support needs.

Insight Remote Support Available at no additional cost to all warranty, HP Care Pack Service and service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring, diagnosis and problem resolution.  OPTIMIZED Care

Qty 1 HP Hardware InstallQty 1 3 year 6 hr Call To Repair Hardware SupportUPSELL OPPORTUNITIES: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and Software Support) plus Microsoft or Linux education courses +30 Proactive Select Credits, Factory Express.

STANDARD CareQty 1 HP Hardware InstallQty 1 3 year 24x7 Hardware Support 4 hour response UPSELL OPPORTUNITIES: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and Software Support); +10 Proactive Select Credits, Factory Express.

BASIC CareQty 1 HP Hardware InstallQty 1 3 year 13x5 Hardware Support 4 hour response UPSELL OPPORTUNITIES: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and Software Support), Factory

Express.

ADDITIONAL SERVICES TO CONSIDERPROLIANT ML/DL 100 SERIES SERVERSProactive Select– 7-10 Servers Sell 30 Credits (UL519E)

• 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only

• 5 Credits: Server Firmware Update Installation for Entry-Class Server – First Server Installation of system firmware updates as specified in the “Server Firmware Update Recommendations” Proactive Select activity, which is a pre-requisite. This service covers the first non-bladed HP-UX HP9000/Integrity Entry-Class Server in a customer engagement.

• 5 Credits: Server Firmware Update Installation for Entry-Class Server – Two Additional Servers. during the same engagement at the same location.

• 5 Credits: Operating System Patch Analysis. Provides patch analysis, available for HP-UX, MPE, Tru64 UNIX®, OpenVMS, Linux operating systems (OS), and Microsoft Windows for one operating system/operating environment instance.

• 5 Credits: Operating System Patch Analysis - 10 Additional Operating System Instances during the same engagement.

– 4-6 Servers Sell 10 credits (Jan 2010, UV697E)• 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes,

provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only

Startup and Software Support Opportunities• HP Startup Linux Server O/S Service (U8141E) • HP Microsoft Windows Server Operating System - Installation and Startup (U5717E) • HP 3 year 24x7 Microsoft Operating Environment Software Support (UB921E) • HP 3 year 24x7 Microsoft Operating System only Software Support (UF108E)• HP 3 year 24x7 SUSE x86 2-32 CPU Software Support (UE866E) • HP 3 year 24x7 Software Support Unlimited Red Hat Enterprise Server-IA32 (UA276E)

A-Series Mid Range SwitchesCUSTOMER EXPERIENCE

DEPLOY SUPPORT MANAGE

OPTIMIZED

• Hardware repair within 6 hours of the initial service call.

• 24x7 remote software technical support and updates.

10 proactive credits can be used to acquire services from an extensive menu.

STANDARD

• Hardware repair within 6 hours of the initial service call.

• 24x7 remote software technical support and updates.

BASIC

• Hardware 24x7 response within 4 hours of the service request when required.

• 24x7 remote software technical support and updates.

Installation and implementation services are determined based on specific customer needs. Installation and implementation services can include network design, configuration, installation, network documentation, testing, cutover support and training. Customer manages the

network themselves.

HP Technology Services

A-SERIES: A55XX SI/EI SWITCHCustomer Value Proposition

Mitigate the business risks of unplanned downtime. We work with you to increase availability across all components of your network infrastructure.

OPTIMIZED Care

•HP Installation

• 3 year 6 hour Call to Repair Hardware Support

• 3 year 24x7 Software Support

• HP Proactive Select 10 Credits

STANDARD Care

• HP Installation

• 3 year 6 hour Call to Repair Hardware Support

• 3 year 24x7 Software Support

BASIC Care• HP Installation• 3 year 24x7 Hardware Support 4 hour onsite response and 24x7 Software Support

HP Technology Services

FOR: Enterprise Virtual Array, EVA 4400P4000: Storage Area Network (SAN) SolutionsP2000: MSA SAN Storage Arrays

CUSTOMER EXPERIENCE

DEPLOY SUPPORT MANAGE

OPTIMIZED

For environments where downtime cannot be tolerated, HP will be monitoring your environment around-the-clock, 365 days a year—implementing improvement projects to mitigate risks and ensure incidents are minimized. If outages do occur they will be addressed immediately with access to all of HP’s dedicated critical support escalation resources.

Your assigned HP team will help you manage your environment to peak potential—they know your environment, business requirements and anticipate problems before they occur. Asset inventory management, enhanced performance tools & process planning are just a few of the deliverables available.

STANDARD

For environments where some downtime is acceptable, HP helps manage your IT environment for maximum performance, improved stability and availability. Your incidents will be addressed 24 hours, 7 days/week with a maximum 4 hour response 365 days a year.

HP’s assigned account manager will conduct on-site quarterly reviews with you to ensure patches and firmware are always up to date—all incidents are reviewed and improvement plans are on track.

BASIC

For environments where some downtime is expected, HP provides around-the-clock hardware and software support on-site, including 3rd party. HP can provide cost-saving software updates and monitors ongoing operations through state-of-the-art remote tools. There is no assigned HP account manager or team.

Choose from an extensive menu of consultancy and technical services—30 selectable credits to be used à-la-cart, such as—Onsite Firmware Upgrades, Health Checks,  Assessments and Education, etc.

HP installs, sets-up and test your hardware and software, on site—including configuration, delivers custom-tailored deployment of the storage so that it is properly integrated into your customer’s environment

HP Technology Services

P4000: STORAGE AREA NETWORK (SAN) SOLUTIONSCustomer Value Proposition

Technology must be expertly installed, supported, and managed for it to deliver the maximum benefits day after day, year after year—that can only be done with service expertise. Put the strategic and technical know-how of HP service experts to work for your customers.

Insight Remote Support Available at no additional cost to all warranty, HP Care Pack Service and service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring, diagnosis and problem resolution.OPTIMIZED Care

• BUNDLED SERVICES: San Solutions: HW Support: 3 year M-F, 8-5 Next Business Day onsite response; SW Support: 3 year M-F, 8-5 tech phone support; Storage Systems: SW Support: 3 year M-F, 8-5 tech phone support

• SUPPORT: 3- Year HP Critical Service• INSTALLATION: HP Installation & Startup for HP LeftHand P4000 SAN; Data Migration

STANDARD Care• BUNDLED SERVICES: San Solutions: HW Support: 3 year M-F, 8-5 Next Business Day onsite response; SW Support: 3 year M-F, 8-5 tech phone

support; Storage Systems: SW Support: 3 year M-F, 8-5 tech phone support• SUPPORT: 3-Year HP Proactive 24 Service (P24)• INSTALLATION: HP Installation & Startup for HP LeftHand P4000 SAN; Data Migration

BASIC Care• BUNDLED SERVICES: San Solutions: HW Support: 3 year M-F, 8-5 Next Business Day onsite response; SW Support: 3 year M-F, 8-5 tech phone

support; Storage Systems: SW Support: 3 year M-F, 8-5 tech phone support• SUPPORT: 3-Year HP Support Plus 24• INSTALLATION: HP Installation & Startup for HP LeftHand P4000 SAN; Data Migration• PROACTIVE CREDITS: HP Proactive Select, 30 creditsi.e.: 30 credits for Performance and Capacity Assessment for P4000 or SAN Supportability Assessment

HP Technology Services

ENTERPRISE VIRTUAL ARRAY, EVA 4400Customer Value Proposition

Technology must be expertly installed, supported, and managed for it to deliver the maximum benefits day after day, year after year—that can only be done with service expertise. Put the strategic and technical know-how of HP service experts to work for your customers.

Insight Remote Support Available at no additional cost to all warranty, HP Care Pack Service and service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring, diagnosis and problem resolution.OPTIMIZED Care

• BUNDLED SERVICES: SW Support: 1 year M-F, 8-5 technical phone support on all SW (SW Support not bundled with starter kit)• SUPPORT: 3-Year HP Critical Service• INSTALLATION: HP StorageWorks EVA 4400 Disk Array Installation & Startup; Data Replication Solution Service for BC and CA;

Data MigrationSTANDARD Care• BUNDLED SERVICES: SW Support: 1 year M-F, 8-5 technical phone support on all SW (SW Support not bundled with starter kit)• SUPPORT: 3-Year HP Proactive 24 Service (P24)• INSTALLATION: HP StorageWorks EVA 4400 Disk Array Installation & Startup*; Data Replication Solution Service for BC and CA;

Data MigrationBASIC Care• BUNDLED SERVICES: SW Support: 1 year M-F, 8-5 technical phone support on all SW (SW Support not bundled with starter kit)• SUPPORT: 3-Year HP Support Plus 24• INSTALLATION: HP StorageWorks EVA 4400 Disk Array Installation & Startup*; Data Replication Solution Service for BC and CA;

Data Migration• PROACTIVE CREDITS: HP Proactive Select, 30 credits:

i.e.: EVA Firmware Update Service; EVA Health Check Service

HP Technology Services

P2000: MSA SAN STORAGE ARRAYSCustomer Value Proposition

Technology must be expertly installed, supported, and managed for it to deliver the maximum benefits day after day, year after year—that can only be done with service expertise. Put the strategic and technical know-how of HP service experts to work for your customers.

Insight Remote Support Available at no additional cost to all warranty, HP Care Pack Service and service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring, diagnosis and problem resolution.

OPTIMIZED Care• SUPPORT: 3- Year HP Critical Service• INSTALLATION: HP StorageWorks MSA Family Disk Array Installation & Startup

STANDARD Care• SUPPORT: 3-Year HP Proactive 24 Service (P24)• INSTALLATION: HP StorageWorks MSA Family Disk Array Installation & Startup

BASIC Care• SUPPORT: 3-Year HP Support Plus 24• INSTALLATION: HP StorageWorks MSA Family Disk Array Installation & Startup• PROACTIVE CREDITS: HP Proactive Select, 30 creditsi.e.: 30 credits for Assessment Service for SANs or SAN Supportability Assessment

HP Technology Services

Let’s do amazing.