C A P I T A L E T T E Ry o u r

Q U A R T E R L Y F O R C C T T E N A N T S

P O R T F O L I O

CapitaLand constantly str ives to innovate to enhance value

and experiences for their customers - some of these initiatives

are in their respective exciting pilot phases, which have been

selectively implemented within CapitaLand Commercial Trust

(CCT)’s office portfolio.

One such pilot project will start in Twenty Anson, a prime office

property strategically located in the Central Business District with

convenient access to public transport. Expected to be launched in 4Q

2017, the newly fitted space at Twenty Anson caters to increasing

corporate demands for workspaces offering flexibility, choice and

better value. These customisable and flexible workspaces offer private,

fitted-out suites for up to 30 occupants and are available for shorter

tenures from minimum of three months compared to a typical lease of

36 months. It can serve either as a working space for smaller

teams or an extension of a tenant’s workspace without long term

commitment. In other words, whether to accommodate project

teams, overseas colleagues or guests, staff of tenants will be able

to plug in and work immediately with common facilities provided

to ensure productivity and convenience.

CapitaLand is also testing sophisticated technology to allow

occupants to customise their workspace environment through

personalised lighting and adjustments for thermal comfort.

With technology l ike Power-over-Ethernet and on-demand

temperature setting via mobile applications, occupants would be

able to adjust and personalise their individual workplace settings

through their mobile devices or desktops.

P R O P E R T Y

Future Workspaces

I S S U E 1 8 S E P 2 0 1 7

To testbed new future-of-work concepts, CapitaLand is embarking on a few initiatives harnessing technology, creating connected and thriving environments.

For example, smart off ice l ight ing a l lows occupants

to achieve their preferred lighting levels. It also allows lighting

to be intelligently-controlled based on natural light along a

building’s perimeter (for example, whether or not the workspace

is located next to a window).

For on-demand thermal comfort, instead of the usual manual

feedback channel (via contacting the building management team)

to adjust office temperature settings, occupants can simply input

a “too hot” or “too cold” request through their mobile devices

or desktops. The application also utilises back-end data analytics

to learn about the different user preferences to optimise workplace

thermal comfort. Technology like this not only translates into energy

savings for buildings, but also creates a comfortable working

environment for occupants.

Another initiative to explore improving workplace productivity is the

use of an autonomous delivery robot, capable of performing simple

tasks like delivering items within the office. Currently, GIC is using it

for visitor hospitality management at their office in Capital Tower.

Harnessing technology and innovation, CapitaLand paves the way

towards creating future of work and delightful work experiences

with greater flexibility, efficiency and workspace personalisation for

the benefit of its customers.

An a r t i s t ’s impres s ion of the communa l a rea a t Twent y Anson’s f l e x ib l e space . ( Image: Cap i t aL and )

Steve Cou s i n s , C EO, S av i oke w i th Re l ay Rob ot . ( Pho to: S av i oke )

3 months

2017

V E N T U R E

F o r C a p g e m i n i , a g l o b a l l e a d e r i n

consu l t ing , techno logy and outsourc ing

se rv i ces , app ly ing innovat ion a t speed

and sca l e , sa fe l y and w i th ce r ta in t y,

and becoming p ro f i c i en t a t do ing so ,

a re the new market rea l i t i e s .

Leve rag ing on Capgemin i ’ s i nhe ren t

c u l t u re o f a p p l i e d i n n o v a t i o n , t h e

A p p l i e d I n n o v a t i o n E x c h a n g e ( A I E )

f r a m e w o r k h e l p s o r g a n i s a t i o n s

f o s t e r a s t r u c t u r e d a p p r o a c h t o

d r i ve the innova t ion p rocess , and compr i se s fou r phases - D i s cove r, Dev i se ,

Dep loy and Sus ta in . I t enab les compan ies to uncover and exper iment w i th new

c rea t i ve ideas , wh i l e s imu l taneous l y rema in ing ag i l e to re spond to cons tan t

market and techno logy sh i f t s .

As an innovat ion lab , the A IE dr i ves corporate innovat ion in the f ie lds of Ar t i f i c ia l

In te l l i gence , Data Ana ly t i c s , D ig i ta l App l i ca t ions , F in tech , Insu r tech and more .

I t i s the gateway to a g loba l ecosys tem of s ta r t -ups and emerg ing techno logy

pa r tne r s , among many o ther s . The A IE app l i e s emerg ing techno log ies ac ross

sec tors such as F inanc ia l Se rv i ces , Insurance , Ut i l i t i e s , Reta i l , Automot ive , Pub l i c

Se rv i ce , and more .

Ear l ie r th i s February, Capgemin i launched i t s f i r s t Southeast As ian AIE in S ingapore

a t i t s S ix Ba t te r y Road p re m i s e s . To l e a r n m o re a b o u t t h e A I E f r a m e w o r k ,

ema i l S te f fen Schacher, D i rec to r o f A IE , a t stef fen.schacher@capgemini .com ,

o r v i s i t www.capgemini .com/appl ied- innovat ion-exchange .

From Discovering to Sustaining Innovation

“Organisations can no longer innovate in isolation, or be content with development and deployment cycles measured in years, or months. The risks of not acting or acting in yesterday’s innovation paradigms are far too great.”

– Lanny Cohen, Global Chief Technology Officer and Member of the Group Executive Committee of Capgemini

Lef t to r ight: Lanny Cohen, Global Chief Technology Of f icer and Group Executive Commit tee Member, Capgemini; Patr ick Tay, Member of Par l iament and Secretary-General , NTUC; Yeoh Keat Chuan, Managing Director, Singapore Economic Development Board; and Luc-Francois Salvador, Chairman and Chief Executive Of f icer of APAC & Middle East and Group Executive Commit tee Member, Capgemini. (Photo: Capgemini )

“Using such available technology to personalise the workspace also allows building management teams to collect user data. Such insights can then be analysed to understand occupants’ preferences or for future improvements.”

– Chow Chee Khang, Senior Vice President, Product Development and Design

201720172017

36 percentEstimated energy

savings with change to LED lighting

27 percentAdditional energy

savings with lighting controls

Minimum tenure at Twenty

Anson’s upcoming flexible space

(da i l y ave rag e ene rg y consumpt i on p e r we e k

ove r 12 we e k s )

(mot i on and day l i gh t con t ro l s )

Fo r more in fo rmat ion about Twent y Anson’s f l e x ib l e space ,

ema i l cus t s vc - t a@cap i t a l and .com.

An ar t i s t ’s impress ion of the new integrated deve lopment on the s i te of the former Go lden Shoe Car Park . ( I mag e: C ap i t a L and )

C A P I T A L A N D N E W S

The site of the former Golden Shoe Car Park wi l l be transformed

into an iconic integrated development in Raff les P lace, at the

heart of S ingapore’s Centra l Bus iness Distr ict .

The stunning new 51-storey h igh development wi l l feature 29

f loors of premium Grade A off ice space on the top f loors, 299

serv iced res idence units to be managed by The Ascott L imited,

as wel l as 12,000 square feet of reta i l space. Complet ion of

the development is est imated to be in the f i rst hal f of 2021.

The development wi l l a lso boast of a Green Oasis with a height

of approx imate ly 30 metres , compr is ing four cont iguous and connected f loors

of open-a i r, landscaped and technology-enabled areas , where occupants can

enjoy a unique environment of shared spaces for bus iness and casual act iv i t ies .

Latest “future of work” innovat ions such as workspace personal isat ion, seamless

connect iv i ty and f lex ib le and col laborat ive workspaces wi l l a lso be featured. The

integrated development wi l l serve a new generat ion of dynamic profess ionals who

want to be part of v ibrant, v i r tual and phys ica l communit ies that enhance their

overa l l work- l i fe exper iences.

This exc i t ing new jo int venture (compris ing CapitaLand, CCT and Mitsubishi Estate

Co. , Ltd. ) i s test imony to CapitaLand’s phi losophy of “Bui ld ing People. Bui ld ing

Communit ies” and opens new doors for col laborat ion and innovat ion in the future.

A new $1.82 billion integrated development in Raffles Place

“CapitaLand is continually pushing the boundaries and exploring ways to future-proof our real estate products and services. As a pioneer in integrated developments, it is incumbent on CapitaLand to constantly assess opportunities that will allow us to stay ahead of the curve and seize first-mover advantages.”

– Lim Ming Yan, President & Group Chief Executive Officer, CapitaLand

C A L E N D A RBr ing Gifts of Joy to our benef ic iar ies th is November! Start ing ear l ier th is year,

CCT Gifts of Joy 2017, a char i ty dr ive to promote acts of k indness and compass ion

among CCT tenants and staff, wi l l see a refreshed volunteer schedule and act iv i ty.

From 16 October to 3 November, col lect ion areas wi l l be set up at Capital Tower ,

CapitaGreen and One George Street and CCT tenants are inv i ted to donate

brand new i tems to fu l f i l l the wishes of our benef ic iar ies f rom Rainbow Centre.

CCT wi l l a lso be organis ing a mini -sports day for the chi ldren at Rainbow Centre

and tenants are welcome to jo in CapitaLand staff to wrap gi f ts , prepare and run

game booths and present g i f ts to the students at their campus in Margaret Dr ive

over two volunteer days on 8 & 9 November 2017.

To l ea rn more , inc lud ing how to adopt a w i sh and vo luntee r your t ime ,

v is i t www.capi ta land.com/gi f tsof joy.

Gifts of Joy 2017

C A P I T A L E T T E Ry o u r

Q U A R T E R L Y F O R C C T T E N A N T S

P E R S P E C T I V E

Digita l d isrupt ion has pushed 52 percent of Fortune 500

compan ies out o f bus iness s ince 2000 and d i s rupt ion

i s acce lerat ing. We are in an unprecedented per iod of

technological innovat ion; Art i f ic ia l Inte l l igence (AI ) i s the

foundation of future business.

New research f rom Accenture (NYSE: ACN) revea ls that

art i f ic ia l inte l l igence (AI ) could near ly double S ingapore’s

annual economic growth rates , potent ia l ly increas ing i ts

annual growth rate from 3.2 percent to 5.4 percent by 2035.

That t rans lates to an addit ional US$215 b i l l ion in Gross

Va lue Added (GVA). With the adopt ion of AI , S ingapore

would require only 13 years for its economy to double in s ize,

whi le without AI, i t would take the country 22 years.

The potential to significantly boost the productivity of labour

will be driven by innovative AI technologies that enable people

to make more efficient use of their time and do what humans

do best - create, imagine and innovate new things. The increase

in product iv i ty dramat ica l ly reduces the number of years

required for the largest economies in the world to double in size.

This “doubling time” is an indicator of economic development and

The Future of Business powered by Artificial Intelligence(Article contributed by Nils Michaelis, Managing Director of APAC Digital & Innovation, Accenture)

T E C H N O L O G Y

I S S U E 1 8 S E P 2 0 1 7

the results are primarily driven by a country’s ability to diffuse

technological innovations into its wider economic infrastructure.

AI al lows you to do things differently, and do different things,

in 3 ways.

Intell igent Automation

Combining large, d isparate sets of information, advanced

models can make recommendations on the next best act ion;

AI supports you in making better decis ions.

Labour and Capital Augmentation

Gaining experience from the feedback loops, AI gets “smarter”

over t ime. It uses intel l igent algorithms to classify and automate

standard cases, channel ing to employees the unique cases that

require human judgement. As a result, employees get higher

value and more rewarding roles.

Innovation Diffusion

Accelerat ing the development of new products, AI helps to

increase innovation, el iminate redundant costs and generate

new revenue streams to increase profitabi l i ty.

(Article contributed by Nick Walton, Head of ASEAN, Amazon

Web Services)

Digital disruption brings opportunity as well as pressure for

businesses to stay ahead of competition. The question is no longer

when to transform, but instead, how to stay agile.

While employing cloud services has become the standard approach

for many businesses to stay relevant and ahead of competition,

maximising innovation that translates into new business models

and real-world outcomes has become the key objective.

Amazon Web Serv ices (AWS) is a secure c loud serv ices

platform, offering compute power, database storage, content

del ivery and other functional it ies to help businesses scale

and grow. Operating massive scale technology infrastructure

and data centres means AWS has the expertise to serve a

broader mission - one that enables developers and businesses

to innovate and build sophisticated, scalable applications with

reliability at the core.

Scaling Infrastructure while Ensuring Stability

With a mission to enable accessible transportation across multiple Southeast Asian countries, Grab recognises the need to scale

the infrastructure of its growing online transportation network. What AWS could offer was critical - an ability to effect change in

a matter of days and to anticipate future needs - allowing Grab to remain one step ahead in innovating their services.

Within four years, Grab has moved from using only a handful of AWS services to a fully-functional suite - particularly of Amazon

Redshift and Amazon ElastiCache, which have been key in supporting the 1.5 mill ion bookings that Grab manages daily in

the region. Using real-time data computation and data streams that identify real-time passenger demands and build predictive data

models, Grab consistently improves its efficiency in matching drivers to passengers and fulfils growing market demands.

Data management on AWS Cloud has freed up nearly 40% of Grab’s workforce, thereby reallocating these resources to better

focus on continuous analytical innovation, allowing Grab to accelerate its business at a more rapid pace than its counterparts - a

competitive edge that could make or break in the start-up environment.

Digitally Transforming the Banking Experience

The digital age has also seen competition in the banking industry, not only from its players, but also from conglomerates

and tech counterparts expanding into the banking and payments space. To consistently generate value-added content,

DBS has grown into a leading digital bank in pursuit of scale and technological growth, offering seamless banking experiences.

Central to re-architecting its technological infrastructure was the move to AWS Cloud. By 2018, DBS will be able to streamline

internet banking experiences, with 50% of its workload migrated to cloud. The diversified expertise of AWS also paves the way for

DBS to optimise their technology to better support internet banking transactions, quicken go-to-market speeds, strengthen security

and lower costs.

Successful businesses are discovering that AWS Cloud promotes adaptability in an ever-changing market by leveraging on IT to

promote development. The adoption of AWS Cloud is helping Grab, DBS and many other companies in Singapore and around the

world, creating value for these businesses.

To fulfi l the promise of AI as a new factor of production that

can reignite growth, Accenture encourages firms, consumers

and society to embrace emerging technologies by taking the

following steps to navigate the complexity of issues.

• Prepare the next generation - integrate human intell igence

with machine intel l igence so they can successful ly co-exist

in a two-way learning relationship and re-evaluate the type

of knowledge and skil ls required in the future.

• Encourage AI-powered regulat ion - update and create

adaptive, self-improving laws to close the gap between the pace

of technological change and the pace of regulatory response.

Customer Innovation Journey with AWS Cloud

T E C H N O L O G Y

• Advocate a Code of Ethics for AI - ethical debates should

be supplemented by tangible standards and best practices

in the development and use of intell igent machines.

• Address the redistr ibution effects - policymakers should

highl ight how AI can result in tangible benef its and pre-

emptively address any perceived downsides of AI, helping groups

disproportionately affected by the changes of employment

and incomes.

AI can help you drive digital innovation to unlock trapped

value in your core business and beyond. AI is Fuel For Growth,

f ind out more at www.accenture .com/Futureofa i .

Accenture bel ieves ar t i f ic ial intel l igence al lows you to do things dif ferently and do dif ferent things in 3 ways. ( Images: Accenture)

Amazon Web Services is a secure cloud services platform, offering compute power, database storage, content delivery and other functionalities to help businesses scale and grow. (Photo: Amazon Web Services)

CU

T A

ND

PA

ST

E

Th is contest i s for tenants of CCT propert ies only (exc luding

CapitaLand employees) . Emai l your responses to yourcapitaletter@

capitaland.com by 13 October 2017 . The f i rst 10 respondents with

the correct answers stand to receive 30,000 STAR$, credited to their

CapitaStar accounts. P lease inc lude your name, te lephone number,

and off ice bui ld ing to enable us to process responses. Winners wi l l

be not i f ied by emai l .

G R E E N T I P

A four-t ick air condit ioner saves you about $450 in electr ic ity

bi l ls annual ly, compared to a one-t ick model; a four-t ick refr igerator

saves you about $70 annual ly compared to a two-tick model.

Choose an energy-eff ic ient appl iance by checking the energy labels!

CHILL POINT

1. The newly fitted space at Twenty Anson caters to increasing

corporate demands for workspaces offering f lexibil ity.

True / False

2. The integration of Artificial Intelligence fosters a two-way

learning relationship between Human and Machine Intelligence.

True / False

3. Amazon Web Services is a secure cloud service that operates on large-

scale technology infrastructure, enabling developers and businesses

to build sophisticated and flexible applications.

True / False

R E A D E R S ’ C O N T E S T

The co ld room ( le f t ) , where kegs of draught beer are kept at minus two degrees Ce l s ius , i s one of the features of Rooker y ’s newest out le t at Cap i ta l Tower. (Photo: Rooker y )

Rookery’s restaurant operat ions have expanded into i ts second out let at

Capital Tower , boast ing of a generous seat ing capacity of 100 guests

and an exquis ite curat ion of dai ly specials, unique only to the new outlet.

As an avid craft beer enthusiast, Daniel Ong, Managing Director of Rookery,

combines innovat ion with gastronomy, working c losely with his team to

provide opt imal dr inking exper iences with

kegs o f c a r e f u l l y c r a f t e d d r a u g h t b e e r

mainta ined at minus two degrees Cels ius.

Th is on ly means that every p int of beer

served at Rookery i s en joyed at an ice-

cold temperature of zero degrees Cels ius -

perfect for the local humid c l imate.

The inventive team at Rookery takes their

customers very seriously, catering to diverse

palates with three different var iat ions of

E g g s B e n e d i c t : S m o k e d S a l m o n , P u l l e d

Po rk and Back Bacon. Highly-requested items

off the menu include the exquis ite Smoked

Salmon Cream Cheese Wrap, the del ightful

Crab Roll and a refreshing pint of Asahi Black

draught beer served at zero degrees Celsius.

G A L L E R Y

Good Times, Good Food

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168 Robinson Road #30-01 Capita l Tower S ingapore 068912www.cct .com.sg

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CapitaLand Commercia l Trust (CCT) i s S ingapore’s f i rs t l i s ted commercia l REIT with a marke t cap i ta l i sa t ion o f S$5 .4 b i l l i on a s o f 31 Augus t 2017 . The Manager o f CCT, CapitaLand Commercia l Trust Management L imited, i s an indirect whol ly owned subs id iary of CapitaLand L imited.

Last Issue’s Results1. True CCT’s focus on community bui lding includes both unlocking the value of shared spaces, and organis ing social events through par tnerships with tenants. 2. False Just Use, an enhanced plat form with expanded services to add value and convenience to the CCT office community, has been rebranded as gathr. 3. True ly f@SMU is the very f i r st l iv ing lab to test out co- l iv ing concepts, as wel l as to shape upcoming ly f proper t ies.

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For a l i s t ing of our ac t i v i t i e s , v i s i t : cc t .com.sg / for -tenants .

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I f you have any feedback or suggest ions about th is newsletter, p lease emai l us at yourcapitaletter@capitaland.com .

“With its location right in Singapore’s bustling Central Business District, we hope to better cater to the needs of our corporate customers. We believe in using fresh ingredients of great quality to create the best dishes for our customers – We don’t settle!”

– Daniel Ong, Managing Director of Rookery