it areas of expertise (key words) – · pdf fileit areas of expertise (key words) –...

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Copyright 2004 CreativeImage Builders, Inc. All rights reserved.

CLIENT NAME: DATE:

338

IT AREAS OF EXPERTISE (Key Words) – General

Information Technology

3D Rendering

Administrative ComputerSystems

Account Management

Analog & Digital Technology

Animation

Application Development

Assembly Code

Assembly Language

Assembly Network Protocol

Audio & Video Editing

Automated Solutions

Automated Voice Response

Back-up Methods &Procedures

Beta Testing

Budget Development /Administration

Building StrategicRelationships

Business Liaison

Capability Maturity Model

Capacity Planning

Cellular Communications

Client Needs Assessment

Client Training

Compatibility Testing

Competitive Analysis

Complex Evaluations

Computer-assisted Systems

Computer Concepts

Computer Science

Computer System NeedsEvaluation

Concept Plan Development

Configuration

Conflict Resolution

Consultative Sales

Content Development

Corporate-wide IT Initiatives

Data Communications

Data Storage Methods

Data Recovery

Database Design

Database Administration

Database Management

Demographic / Psychographic Analysis

Demonstrations

Design Review

Directories

Disaster Recovery Plans

Documentation

e-Commerce / e-Business Applications

Email

Embedded SystemsDevelopment

End User Support

Extranet

Extreme Programming

Fagan Inspection Process

File Formats

Functional Overviews & Specifications

Formal Test (FQT)

Function Points

Hardware Configuration

Hardware Code Debugging

Hardware, Scopes & Logic Analyzers

Help Desk

Implementation Scheduling

IS Business Planning

IS Strategizing

IT Solutions

Information SystemsIntegration

Information TechnologySolutions

Innovative Delivery Methods

Installing, Upgrading &Maintaining Servers

Integration of Design, Content & Graphics

Integration Techniques

Interactive Design &Development

Interactive VisualPresentations

Internet / Web Tools

Intranet

Land-based Networks

Local Area Networks (LAN)

Large Screen Technology

Laserdisc Technology

Machinery Safety

Maintenance ServiceContracts

Management InformationSystems (MIS)

Market Research, Analysis & Assessment

MIS Systems

Monitoring

Multimedia Development

Multiple Operating Systems

Multitasking Functions

Multithreading

Multiuser Interface

Needs Assessment

Negotiations

New Business Development

Network Administration

Network Protocol & Standards

Office Automation

Online Procedure Database

Online Systems

On-site Visits

Operating Systems

Operations Management

Passwords

Playback Systems

Presentations

Procedure Development

Product Analysis &Development

Product Management

Product SpecificationsDevelopment

Productivity Improvement

Profit & Loss Management

Programming Languages

Programming Technology

Project Development

Project Evaluations

Project Life Cycle

Project Planning

Project Strategizing

Purchasing

Quality Assurance

Quality Control

Quality Engineering

Rapid Development

Rapid Prototyping

Real Time Environment

Relational DatabaseApplications & Structures

Relationship Building

Relocation/Crisis Management

Report Generation

Requirements Analysis

Research & Analysis

Resolution Follow-up

Resource Management

Satellite / Wideband

INFORMATION TECHNOLOGY – GENERAL AREAS OF EXPERTISE

INSTRUCTIONS:Review the list of key words and checkoff all skill areas inwhich you haveknowledge. Double-check those skills inwhich you are highlyproficient and directlytarget your resumeobjective.

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NOTE: Key words arecritical components ofyour resume especiallyfor firms who usescanning software tolook for these wordsand determine whetherto screen your resumein or out based ontheir presence or non -presence. Key wordsare also importantbecause they qualifyyour expertise.

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IT AREAS OF EXPERTISE – General( c o n t ’ d )

IT GENERAL AREAS OF EXPERTISE (cont’d)Information Technology

Account Management AcquisitionsAutomated Solutions DirectionBusiness Case DevelopmentBusiness Start-ups Business Strategizing Capacity PlanningCapital Equipment BudgetsCommunication TechnologyManagementCompetitive Edge inTechnologyContract Negotiations Data ManagementDatabase ManagementSystemsDiversified Services Forecasting Global IT ServicesHardware AcquisitionsInformation Delivery Systems Direction

Information ResourcesPolicies & ProceduresInformation SystemsManagementInformation TechnologyDirection Information TechnologyInitiatives Local Area Networks (LAN)ManagementLong-term IT PlanningMarket Strategy Multi-Million Dollar P&LDirectionMultiple Technology AreasManagement National IT ServicesNew Market Identification New Product Lines Policy Formulation Project Management Risk Management

Satellite / WidebandCommunications Direction

Strategic IT Vision

System RequirementsEstablishment

Technology Planning &Direction

Technology StandardsDevelopment

Telecommunications SystemsManagement

Training Direction

Visionary Strategies

Voice & Data CommunicationsManagement

Website Presence

Wide Area Networks (WAN)Management

Wireless NetworksManagement

IT MANAGEMENT AREAS OF EXPERTISE

Communications

Security Access

Server & ApplicationConfiguration

Server Administration

Server Operating Systems

Software ApplicationConsulting

Software Conversions

Software Customization

Software Design &Development

Software Document Reviews

Software / FirmwareDevelopment

Software / FirmwareEngineering

Software Integration

Software Lifecycles

Software Metrics

Software Programming

Software ReliabilityEngineering

Software Scheduling

Software Sizing

Software Testing

Software Upgrades

Special Effects

Staff Training

State-of-the-art ProgramEstablishment

Strategic Planning

Strategizing Client Needs

Structured Analysis

System CapabilityImprovement

System Configuration

System Integration

System Architecture

System Direction &Development

System / Software Testing

Systems Configuration

Systems Integration

Subsystems

TCP/IP Administration

Technical Assistance

Technical Priorities &Standards Setting

Technical Writing

Technology Integration

Telecommunications Systems

Teleconferencing Technology

Television Commercials

Test Equipment

Test Planning & Integration

Test Readiness Review

Timelines

Touch-screen Technology

Training Materials

Troubleshooting

Upgrades

User Demand Prioritization

User Needs Assessments

User Training / Support

Vendor Relations

Video

Video Card Technology

Video Tele-Conferencing

Visibility Control

Visual Image Processing

Vendor Relationships

Voice Communications

Waterfall Lifecycle

Web-based Products

Website Development

Website Security

Wide Area Networks (WAN)

Wireless NetworksManagement

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Information TechnologyAudit ExaminationsAudit Findings PreparationAudit Practices & ProcessesAudit ProgramsAudit ReportsAudit Testing & EvaluationProgram DevelopmentAutomation ToolsDevelopmentAutomated ControlsComplianceComplex Data ProcessingProblemsControl ProgramsCost ReductionsData Integrity AssuranceData Processing SystemAuditsExit Conferences

Exposure AssessmentFederal RegulationsComplianceFinancial Systems Evaluation Findings Reports Information Systems AuditsInformation TechnologyPracticesInternal & External ControlsOperating Practice AuditsPresentations Procedure ChangeRecommendationsProcessing ControlsProductivity Increases Quality AssuranceQuality Control Quality StandardsResearch & Analysis

Review of Written Responses Risk Assessment MethodologyRisk ManagementSecurity Controls & BreachesSecurity MeasuresSound RecommendationsSystem RiskTechnical Support & Guidance Test Procedures Time Management Transaction Verification User Training Work DirectionWorking PapersWritten Plans Other:___________________ Other:___________________

AUDIT CONTROLS / COMPLIANCE / QUALITY CONTROL

Call Management ReportsCoding & Scripting InstructionCommercial SoftwarePackagesComputer RepairConfiguration Training Course Development &ImplementationCourseware DevelopmentDatabase DevelopmentInstructionDebugging Development Tools Instruction Electrical Safety Checks Evaluation File Backup File Servers First-tier User Support Hardware UpdatesHelp Desk Support Installations SupportInstructor-Led Instruction

Learner PerformanceAssessmentsMainframe EnvironmentMicrocomputer EnvironmentNetwork EnvironmentsOn-the-job TrainingOngoing Staff DevelopmentProgramsOnline Procedure DatabaseProblem ResolutionProcedure Documentation Programming LanguageInstruction Research & Analysis Second-tier User SupportSelf-paced Instruction Service Logs Software UpdatesStep-by-step ProcessingProcedures Systems Analysis Technical Guidance

Technical SupportTechnical SupportManagement Technical Skills AssessmentTechnical Training Telephone Networks Testing Train-the-trainer ClassesTraining EffectivenessEvaluationTraining ManualsDevelopmentTraining Materials Evaluation /Update Training ProgramDevelopment Troubleshooting User InstructionVoice NetworksWeb-based Products Work StationsOther: _______________

IT USER TRAINING & TECHNICAL SUPPORT

Composing Computer ConversionsCopy / Content WritingDepartmental PolicyDevelopmentEditing End User Needs AssessmentIndexing & CatalogingInterpreting & TranslatingRegulations Network MigrationPolicies & ProceduresDocumentation

ProofreadingPublicationRegulations ComplianceReport WritingResearching & CompilingMaterials Rules& RegulationsStaff TrainingStandard OperatingProcedures DocumentationStatistical & AnalyticalTechniquesSummary Writing

Support DocumentationSystem RequirementsTechnical Support & AssistanceTechnical Procedure WritingTraining MaterialsTranslating End User NeedsTroubleshooting User Needs AssessmentsWriting & EditingOther:___________________Other:___________________

DOCUMENTATION / TECHNICAL WRITING

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3D BlueprintsCompressorsComputer-aided Design (CAD)SoftwareComputer-automatedManufacturing (CAM)Computer Network LinkingComputer ProgrammingComputer SimulationsCNC Programming, Design &

ProductionCommand InstructionsPlanningComputer NumericallyControlled (CNC) MachinesControl ModulesCutting & Finishing Operations Design TranslationsLathesMachinery Integrity

Maintenance

Milling MachinesMulti-axis Spindles Precision ProductsProductivity IncreaseProgram Modifications

Working Properties of Metals Other:___________________ Other:___________________

COMPUTER CONTROL PROGRAMMING / OPERATIONS

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Ancillary ServicesAutomated Inventory Control Programs Business Software Research Client RelationsElectronicsEquipment Purchasing Enterprise Technology Equipment Industry StandardsEthernet ConnectionsFast-packet TechnologyFirewallsFrame Relay Connections IPAddressesIT SolutionsInternational StandardsLocal Area Networks (LAN)LAN AdministrationLAN / WAN TechnologyMath AnalysisMicro Systems &

ConfigurationsMultiple Locations Network AdministrationNetwork ArchitectureNetwork ConfigurationNetwork Data Collection &Analysis MethodsDevelopmentNetwork DesignNetwork EquipmentNetwork InstallationNetwork Interface Network Operating SystemsNetwork ProcessesNetwork ResourcesNetwork SecurityNetwork & SystemEnvironments Network TestingNetwork TrainingNetwork Upgrading &

Maintenance Networking EssentialsOperating SystemsPasswordsSecond-tier Technical SupportSerial ConnectionsSoftware NetworkInfrastructureServer HardwareStaff TrainingStructured Wiring Systems Technical MathTechnical GuidanceToken Ring ConnectionsTrainingTroubleshootingUser Guides DocumentationWebsite Management Wide Area Networks (WAN)Other:___________________ Other:___________________

NETWORKING



Administration Client InteractionComputer Formats, variousData AnalysisData Coordination Data Dictionary Standards Data Integrity AssuranceData Modeling Concepts Data Standards DevelopmentDatabase AdministrationDatabase Analysis

Database Design &Installation Database MaintenanceDatabase ManagementSystemsDatabase Security Business ApplicationsGeographic InformationSystem Information ManagementInformation System PlanningLiaison with Federal & State

Agencies Operating Systems Priority AssessmentQuality Control Reporting Systems Specific Use DatabasesSystem Monitoring &EvaluationSystem Needs Evaluations System Testing Other:___________________

DATABASE

Alternative ApproachesApplications SoftwareClosed-loop Control Systems Conflicting User GoalsResolution Cost / Benefit AnalysesCross-functional Activities Diverse Applications, Tools &MethodologiesFeasibility Analyses Initialization Processes Installations Integrated Operating Systems

Integrated Systems SolutionsModeling & Technical Analysis Multi-architecture Multi-faceted Systems Multi-platform SystemsMulti-processing Environments Multiple Technologies Network Systems Presentations Problem Resolution Risk Analysis & ReductionRobotics System AnalysisSecurity Levels

Server Software Modules Software IntegrationSoftware RequirementsAnalysis SQA& SCM Functions System RequirementsAnalysis Systems IntegrationTechnical GuidanceTest Plans & Procedures Third Party Products Utilities

SOFTWARE & SYSTEMS INTEGRATION

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342

IT AREAS OF EXPERTISE – Hardware/ P r o g r a m m i n g / OS

Information TechnologyAlpha / PCAmdahl MainframeCablingCD WritersDell ComputersEthernet DevicesExpansion BoardsFirewallsGateway ComputersHard DrivesHandheld DevicesHardware Upgrades HP-UXHubs

IBM AS/400IBM DesktopsIBM MainframeIBM RS/6000KVM SwitchesLaptops LANsMacintosh ModemsMotherboardsMVSNetworkConfigurations Network Interfaces

NIC CardsPackard Bell PC HardwareConfigurationPeripheral Hookups PrintersRack Systems Random AccessMemory (RAM)RoutersSCSI SystemsScanners / Imaging DevicesServers

SGI

Siemens Rolm 9751PBX

SUN Solaris

Tandem

TCP/IP-basedNetworking

TSO / ISPF

Unisys Mainframe

USB Ports

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________________

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HARDWARE / OPERATING SYSTEM PLATFORMS

BoochBURH 90Gane & SarsenClient Server

OOPOMTMethod OneProductivity Plus

RumbaughSDMSSADSpectrum

WaterfallYourdonUML________________

METHODOLOGIES / ARCHITECTURES

Apple Macintosh OSDOSHP-UXMicrosoftProxy Server

Novell OSNucleus PlusOS/2PSOSQNX

Red Hat Linux RTOSTCLUNIX OSUNIX (Solaris)VRTX

VXWorks WindowsCE. uC/OS-IIWindows Family (3,4, NT, 95, 98, 2000)________________

OPERATING SYSTEMS

1860 DSPDEC AlphaIntel 8086/186, 80386, 80486, 8051

Motorola DSP 56800,68HC11/12, 683xx(CPU32)Power PCSharp DSP

TI DSP FamilyZilog: z80/180, CY8C25/26xx(SOC from Cypress)________________________

PROCESSORS

DB2 Family (DB2,DB2/2, DB2/6000,DB2/4000)DL/1DMSIIIDMS

IMS/DBIMS - Full FunctionIMS - FastpathInformixINGRESMS Access

MS SQL ServerMS VC++ Code OracleProgressSQL BaseSYBASE

Uniface

Unify

VSAM

________________

________________

DATA STRUCTURE / DATABASE

Telecommunications

Electronics

Website / Multimedia

ASSETEthereal

Network FirewallConfigurations

RACF SecuritySystems

SuperScanWindows XP Pro MMC

SECURITY

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Telecommunications

Electronics


IT AREAS OF EXPERTISE – Hardware/P r o g r a m m i n g /O S ( c o n t ’ d )

ActiveXADAADO.NETADS/OASPASP/VBScriptBorland C++ CC+C++ C#NETCICSCascadingStylesheets (CSS)C-Shell Script CGI ScriptingClarion for WindowsCOBOL / COBOL 2COM/ATL

Crystal ReportDCL Commands DDEDelphiFocusFortranGammaHypertext TransferProtocol (HTML) IBM AssemblerIDLICONIMS / DB / DCJavaJavaScriptJCLLINCMicrosoft AccessMicrosoft .NET

Framework, XMLMicrosoft VisualC++.NET MFCODBCOPCPascalPEM HoganPERLProgrammingPL/1PMD DSP MotionControl ProcessorLanguage PrologPowerBuilderMOTIFNet Class LibraryRadio BeaconShipping REXX

RPGSAS ProgrammingSmalltalk Structured QueryLanguage (SQL)Sybase TALTCLTelonVAX / Alpha VMS VAX MacroAssembly Language VAX VMS FortranExtensionsVisual AGE/GENVisual Basic VB.NETVisual CC Web Services

PROGRAMMING & ASSEMBLY LANGUAGES

AccessCadre/Teamwork-SACASE Tools CA/ HarvestCCC/ HarvestCGI ToolsCMVC

CodeWarriorCOSMIC IDEADynamic CG++GccGdbIntel / CAD-UL

WorkBenchMicrosoft IISMicrosoft InterdevMicrosoft StudioMicrosoftStudio.NETMicrosoft Visual

Source SafeMicrosoft Visio Paradigm C++PhotonRational Rose (UML)Requisite ProVisual Studio

DEVELOPMENT & REAL-TIME IDE TOOLS

Allen Bradley Remote I/O & Data Highway+BDM Internet Protocol (HTTP, ARP, ICMP, BOOTP,SNMP, SMTP, POP3, PPP) CAN Bus

ISDNJTAG ModBus / ModBusTCPOpto22ProfiBusRS232/485/UART

SNMPSONETTCP/IPUDPWin Socket, DeviceNetX.25 / X.400 / X.500________________________

PROTOCOLS / NETWORK PROTOCOLS & STANDARDS

ConcurrentProcessingEmulators /Debuggers

Firmware

Multitasking

Object Oriented

PCSProcessorArchitecturesRational

UNIX Workstations________________________________________________

DEVELOPMENT ENVIRONMENT

Application ProgrammingComputer-assisted SoftwareEngineering (CASE) Configuration ManagementTools Database Programming DebuggingDevelopment ToolsDiagnostic ProgramDevelopmentDigital Signal ProcessingDigital Sound Processing

EncodingEmbedded SystemsFirmwareInternet Programming Mainframe Programming PC-Based EnvironmentProgram Design &DevelopmentProgram TestingProgramming LanguagesProgramming Logic &Techniques

Programming Tools Program Updates & ExpansionsScripting & CodingStorage & Retrieval Methods DesignSystem ProgrammingTechnical DocumentationUser Acceptance Testing Other: __________________ Other: __________________

PROGRAMMING SKILLS / TECHNOLOGY

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IT AREAS OF EXPERTISE – Softw a r e

Adobe FreehandAdobe InDesignAdobe Illustrator Adobe PagemakerAdobe PhotoshopAdobe Type ManagerComputer-aided Design & Drafting (CADD)

Corel DrawDeneba Canvas

Extensis QX-Tools ProFontmongerFontographerFractal Design PainterKPT BryceKPT ConvolverKPT Power ToolsMicrosoft PublisherMulti-Ad CreatorPaint Shop Pro

PhotoVistaPhotoshop Plug-insSpyder Photo Suite ProStreamline SuitcaseTypestylerQuark Publishing SystemQuarkXpressXaos Paint Alchemy

Other: _________________

GRAPHIC DESIGN / DRAWING / PAINTING / DIGITAL IMAGING

Microsoft Works

Microsoft Office SuiteMicrosoft PowerPoint(Presentation)

Microsoft Word (Word Proc.)WordPerfect (Word Proc.)Claris Works (Word Proc.)Foxbase+ (Database)

Filemaker Pro (Database)Other: __________________Other: __________________Other: __________________

WORD PROCESSING / PRESENTATION / DATABASE PROGRAMS

Lexis Lotus 1-2-3Lotus SmartSuiteMicrosoft ExcelMYOB Account Edge

Quatro ProQuickBooks ProQuickenReal World Skyline Property Management

TurboTax DeluxeWest LawOther: __________________Other: __________________Other: __________________

ACCOUNTING / SPREADSHEET / LEGAL PROGRAMS

Adaptec Easy CD CreatorAdobe Acrobat Writer / ReaderACD ApplicationsAuthorware BAANDBSDaily Commerce ApplicationPlus SoftwareDragon Naturally Speaking EDIEdit BoxEPBXExchange GEAC

Great PlainsIllusionJD EdwardsLawsonLINCMS Proxy Server NetBeui ProtocolsNorton UtilitiesPeopleSoftROSSSound ForgeTimbuktu ProToast with Jam

SAPSASSpyder Photo Suite Pro

Translating PC to Mac FilesTritonVisio TechnicalWindows NT 4.0 Server &WorkstationWinZipWin 2000 Server & UpgradesWS FTPZone Alarm Other: __________________

MISCELLANEOUS PROGRAMS & UTILITIES

Aldus FetchExtensis

Fotolook

Image FinderiView MediaPro

Portfolio Browser

XPert Tools Pro for QuarkOther:_________________

Other:_________________

IMAGE FINDERS & BROWSERS


Telecommunications

Electronics



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INSTRUCTIONS:

Review the ActionVerbs list and circle allwords which relate toyour job functions and /or are important in yourtargeted profession.When you read each verb,explore your job dutiesto determine if you per-formed any task whichrelates to that word; andbe sure to include thosefunctions in your “JobResponsibilities.”

EXAMPLES:

• Software Designer –research, design, code,script, test, develop,install, configure, debug,program, t r o u b l e s h o o t ,d i a g n o s e …

• IT Executive – direct,manage, spearhead,oversee, implement,establish, forecast,strategize, increase,orchestrate, negotiate…

• Website Developer –design, develop, code,script, ensure, optimize,test, maximize, host,configure, program…

• Te l e c o m m u n i c a t i o n sM a n a g e r – c o n f i g u r e ,network, integrate, assess,forecast, converge,connect, distribute…

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AccessAccomplishAchieve Acquire AcknowledgeAct asActivate AdaptAdhere to AdjustAdminister AdviseAffiliate withAllocate Amend Analyze Answer Apply ApproachAppropriateApprove Archive Arrange ArticulateAscertain AssembleAssess Assign Assimilate Assist AssureAudit AuthorizeAutomateBalance Bill BrainstormBridge Bring about BroadcastBudgetBuild Bundle CalculateCalibrateCanvasCapitalize on Carry out CategorizeCentralize ChairChallengeChange Charge Chart Check ClassifyCo-chair Co-coordinateCo-createCo-designCo-developCo-direct

Co-handleCo-head Co-leadCo-manage Code Collaborate Collate Collect Combine Communicate

withCompare CompileCompleteComply with Compose CompositeCompressComputeConceptualizeCondition Conduct Confer with Configure Conform to ConnectConsider ConsolidateConsult withContact Contribute to ContriveControlConverge ConvertConveyCoordinate CorrectCreate Cross-checkCross-fileCross-indexCross-link Cross-

reference Cross-section Cross-sellCritiqueCycleDeactivateDebug Decide DeclassifyDecodeDecompressDecrease Delegate Deliver Demonstrate DeployDescribe Deselect Design

Designate Determine Develop DeviseDiagnose Digitize Direct DisassembleDisconnectDiscoverDiscuss DismantleDistill Distribute DisuniteDiversifyDivertDocument DenoteDraft EditEducate ElevateEliminateEmployEncourage Enforce EngineerEnhanceEnsureEnter EnumerateEquateEstablishEstimateEvaluateExamineExceedExecuteExerciseExhibit ExpandExpediteExplainExploreFabricateFacilitateFileFine-tuneFixFollow up onForecastFormulateFulfill GatherGenerateHandleHelpIdentifyIllustrateImpactImplementImprove

IncorporateIncreaseInformInitiateInspectInspireInstallInstructInstrumental inIntegrateInteract withInterface withInterpretInterviewIntroduceInvestigateInvolved inJoinJuggleLaunchLayoutLeadLearnedLendLessenLinkListLocateMaintainManufactureMarketMaximizeMeasureMeet MentorMinimize Modify Monitor MotivateNegotiateNetwork withObserveObtainOfferOpenOperateOptimizeOrderOrganizeOvercomeOverseeParticipate inPartitionPenetratePerformPerpetuatePersuadePlacePlanPostPrearrangePre-establishPrep

PreparePresentPreservePreventPrioritizeProblem-solveProcessProduceProjectPromoteProofread ProtectProveProvidePublishPurchasePursueQuestionRaiseRankRealignRearrangeReassembleReassessReassureRebuildRecheckRecalculateRecommendReconditionReconstructRecord RecreateRecruitRectifyRedesignRedevelopRedirectRedistributeReduceReengineerReevaluateRe-examineReferRegenerateReinstallReintroduceReinventRelayRelocateRenderRepairReplaceReportRepresentReprocessRerunRescheduleResearchResolveRespond toRestructureRetest

RetouchReviewRevisit RewriteRun SafeguardSampleSatisfySave ScanScheduleScreenScriptSearchServe (as)ServiceSelect Selected toServeSet upSimplifySolveSortSpearheadSpecialize inSplitStandardizeStrategizeStreamlineStructureSubstantiateSucceedSuccessful inSuperviseSupportSurpassSynchronizeSynthesizeTackleTailorTeachTestThwartTrackTransitionTranslateTransmitTrainTroubleshootTurn aroundUncover UnifyUseUtilizeValidateVerifyViewWork withWrite

ACTION VERBS for IT / Te l e c o m m u n i c a t i o n s

CLIENT NAME: DATE:

___________________


INSTRUCTIONS:Check off thoseattributes which youfeel come closest towho you are. Thenreview each checkeditem and determinewhich attributes helpyou the most in yourprofession. Underlinethose.

NOTE: Bolded itemsare deemed critical for managementpersonnel.

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P E R S O N A L ATTRIBUTES for IT / Te l e c o m m u n i c a t i o n s

AccountableAccurate Action-drivenLeadership Adaptable Analytical Approachable Articulate Attentive to Detail BalancedBudget ConsciousCalm / Level-headed Client Focused Client-Service-Oriented Collaborative CommandPresence Communicative Competent Comprehensive Computer LiterateConceptual ConciseConflictManagement Coordination Critical Thinker Customer Focused Deadline ConsciousDecisiveDealing withAmbiguity DelegationDetail-Oriented Developing Loyaltyin Staff

Diplomatic Directing HighProducingTeams DiversityManagement Easy to Get AlongWithEducated / Degreed Efficiency-Oriented EmployeeRetention Ethics & Values Flexible / VersatileFollow-upFocusedFriendly Goal-DrivenGood Judgment Good Listener Help Others SolveProblems ImplementerInclusive InitiatorInnovativeInsightfulInspires Team InstructorIntegrityInterpersonal SkillsIntuitiveLeadershipAbilities Listening Skills Logical Thinker MentoringMethodical

Meticulous Morale Building Multi-Skilled Negotiator / Mediator NonjudgmentalObservantObjective Open-mindedOpen to Change OrganizedOutcome FocusedOvercomingBoundaries OvercomingAdversity PerceptivePersistentPersonable Planning & C o n c e p t u a l i z i n gPositive AttitudePracticalPrecise PresenterPriority SettingProactive Problem-SolverProductive Project-OrientedProfessional Profitability-Conscious Provide Direction Quick LearnerRapport Builder RelationshipBuilding Resourceful

Respected byOthers Responsive Results-OrientedRevenue Growth Self-DisciplinedSelf-StarterSelf-Motivated Sensible Sound Decision-maker Straight Forward StreamlineOperations SupportiveSystematicTacklingChallenges & Obstacles TactfulTactical Action PlansTask-oriented Team Builder /Leader Team OrientedTechnicalThink Outside theBox Time ManagerThorough Trouble-ShooterTrusted by Others Visionary Willing to Learn Work EthicWork Well UnderPressure

CLIENT NAME: DATE:

CLIENT NAME: DATE:

352

1. What type of systems, software, or technologies have you conceptualized,designed, developed, and/or implemented? ________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

What did the process involve?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

What was the resultant benefit?________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

2. What type of IT or Telecommunications hardware, software, operating systems,or networks do you program, install, code, configure, test, integrate, or monitor? ________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

Is this for the firm, its clients, or both? ________________________________For what purpose?_________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

3. What type of programming languages and developing tools do you use?What do you use them for? (What do you script, code, program, or evaluate and forwhat purpose?)

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

IT / T E L E C O M M U N I C ATIONS A C H I E V E M E N T S


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4. What is your involvement with project timelines and associated functions?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

How do you ensure projects remain on task and timely?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

5. What do you research, troubleshoot, diagnose and/or correct?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

How have your efforts helped the company and/or its clients?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

6. For whom do you provide technical assistance, consultation, or advisementand for what purpose? ________________________________________________________________________

________________________________________________________________________

What types of assistance do you provide?________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

7. What type of programs or initiatives have you spearheaded?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

What was the purpose? Did you meet your / the company’s goals? ________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

Did you save the company money? How much and in what areas?________________________________________________________________________

________________________________________________________________________

IT / T E L E C O M M U N I C ATIONS A C H I E V E M E N T S ( c o n t ’ d )


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8. With whom do you work or meet regularly and for what purpose?________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

9. What type of technical procedures, support documentation, and/or usermanuals have you written / revised / edited and for what purpose?________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

10. What type of end user acceptance testing do you perform, develop, orcoordinate? Does it involve multiple technologies, platforms, operatingsystems, interfaces, protocols, languages, or locations? Explain in detail.________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

11. Have you directed and/or led any teams in the development of any newproducts or technologies? What was the result? Were they within time -frames and budget?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

12. Have you improved the performance or efficiency or any systems? ________

What systems? _____________________________________________________________________________________________________________________________

How did you accomplish this? _________________________________________________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

What were the results? Quantify in numbers, if possible._____________________________________________________________________________________________

________________________________________________________________________

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13. In what ways do you handle post-sales customer service and/or support?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

14. What type of technical support do you provide and to whom?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

15. Have you developed and/or implemented any support agreements? Yes NoExplain.

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

16. If you are involved in information / financial / data processing system audits,what do you examine and/or check for?

Data Processing Standards Dependability of Information SystemsIntegrity and Security of Data Effectiveness of Policies and ProceduresAudit Controls Compliance with Federal and State RegulationsUnauthorized Activities Mismanagement of Funds / DataData Records Adequacy of Security MeasuresSystem Documentation Transaction Input and OutputSystem Processes Internal and External ControlsBalancing of Accounts Management ProceduresOther: ________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

17. What methods do you use to evaluate automated operating practices to assessthe dependability of information systems and adequacy of security measures?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________


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18. Have you improved the performance or efficiency or any systems, increased productivity, or streamlined operations? ________________

How did you accomplish this?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

What were your results (quantify in numbers, if possible).

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

19. What type of training do you provide? To whom? What topics do you cover?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

20. Do you direct, manage, or supervise a technical staff? Ye s N o

How many direct reports and what titles? Indirect reports?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

21. Do you evaluate service quality or conduct cost of service analyses? Ye s N o

What is your involvement and the end result?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

22. If in management, how do you plan for the company’s growth and diversification?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

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What type of capacity planning measures do you take?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

23. Do you act as a corporate advisor or consultant? Ye s N o

To whom? _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _What type of advise do you provide?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

What are the benefits / end results?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

24. What quality assurance, compliance, and/or control measures do you take?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

How do you know they are effective?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

What are the results / benefits of these measures?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

25. What level / type of technical support do you provide and to whom?

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

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2 6 . Was there any very complex or difficult problem you solved that saved the

firm money? Ye s N o Explain the problem (challenge).

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What actions did you take to solve this problem?

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What were the results of your efforts / benefits to the company?

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27. What measures do you take to ensure the integrity and security of systemsand data? How do you know they are effective? Explain.

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28. What was the biggest project you ever worked on and for whom?

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What did it involve?

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What was the budget for this project or cost (sale) to client?

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29. Have you worked with any new or unique technologies, such as face-to-faceteleconferencing, touch screen, video card, or laserdisc technology?

Ye s No If so, what type of projects?

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What was it used for?

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How did the end result benefit the company?

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30. Do you perform any animation, multimedia, digital modeling, special effects, sound design, a u d i o /video editing or similar

projects? _________________________________________________________

What are these functions / processes used for?

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What are the results / benefits to the company?

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31. What other achievements, if any, have you performed and what was the result?

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Telecommunications

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