it at p&g: integrated into the businessit at p&g ...€¦ · the procter & gamble...
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IT at P&G: Integrated Into the BusinessIT at P&G: Integrated Into the Business
Jim FortnerVi P id t I f ti T h l D l t &Vice President, Information Technology Development &
Operations, Global Business ServicesThe Procter & Gamble Company
1 P&G/GBS Overview12
P&G/GBS Overview
23
Our Vision for IT
3 Recipe for Success
4 Where Next?4
Founded in 1837• Founded in 1837• HQ in Cincinnati• $76 7 Billion annual sales• $76.7 Billion annual sales• 135,00 employees• More than 300 brands sold in• More than 300 brands sold in
180 countries• Operations in more thanOperations in more than
80 countries• Gillette Expansion: October 2005
William Procter
p• 22 Billion Dollar Brands
James Gamble
red
egy
Touching and nspi
rtra
te
Touching and Improving More
Consumers’ Lives in More Parts of se
-Inw
th S
in More Parts of the World…More
Completely urpo
sG
row
’s P
u GP
&G
P
Global Business Services is one of the 4 Pillars of P&G By transforming the way business isof P&G. By transforming the way business is done we ensure that P&G can fulfill its Purpose.
globalbusiness
units
marketdevelopmentorganizations
corporatefunctions
globalbusiness
units gservices
Transforming the Way Business is DoneWhat we Stand For
1 P&G/GBS Overview12
P&G/GBS Overview
23
Our Vision for IT
3 Recipe for Success
4 Where Next?4
Innovation in Business Services&G’ C
Global Expansion
P&G’s Challenge
Global Expansion…• Entered 55 new markets
Increased operations to 86 countries• Increased operations to 86 countries
We SawWe Saw…• Duplicated services across regions
St t l i bilit t t k d t f i• Structural inability to take advantage of economies of scaleI ffi i tl ll t d t ffi d b d t• Inefficiently-allocated staffing and budgets
Innovation in Business Services Th IT Ch ll
We Knew:
The IT Challenge
We Knew:• Much of technology was becoming a commodity • Often, IT was seen as a cost,• IT had the potential to do so much more
TechnologicalCapabilityBusiness Needs IT Capability
• The business need was so much greater
We Had A Dream…
T f IT f B kTransform IT from Back Office Support to
B d R St t i tBoard Room Strategist and
Offer P&G a strong foundation for growthfoundation for growth...
We didn’t need to run fasterto run faster
We needed toWe needed to change the way
we ranwe ran
1 P&G/GBS Overview12
P&G/GBS Overview
23
Our Vision for IT
3 Recipe for Success
4 Where Next?4
Changing the Way We Ran
• Structuring for success without losing the local touch
• Thinking holistically about our services
G i i P hi• Growing in Partnership
• Running as a Business
• Measuring for success
Structuring for SuccessCentralized
One services
Global
6 hubs in low
Holistic
170 business and One services
organizationcost locations employee services
Ci i ti
Newcastle
BrusselsBrussels
Cincinnati
San Jose
Singapore
Manila
Singapore
Delivering Employee Services for 135,000 & Business Services across 80 countries
Structuring for SuccessStructuring for SuccessFlowing to the work
WHY? We wanted Scale AND AgilityWHY? We wanted Scale AND Agility• To enhance our contributions: more
with lesswith less• To empower our people with
meaningful workmeaningful work • To “flow” to priorities
Thinking HolisticallyNot just IT or HR… but all aspects of business support:
• Employee Services for 135,000• Business Services across 80 countries
Employee Services
Employee Services
Business Services
Strategic Sourcing & Procurement
People Management
Facilities
Computers & Communications
M ti S i
Financial Services & Solutions
Product Innovation
Supply Network Solutions
Consumer SolutionsMeeting Services
Travel Services
Consumer Solutions
Customer Solutions
Initiative Management
Business Performance Solutions
Growing in PartnershipWe could grow faster, stronger with the Traditional
Relationshipexpertise of our strategic partners
RelationshipCustomer to
Supplier basedWin-loseWin lose
relationship
Strategic PartnershipPartnership
Grows the pie and delivers a win-win
ps • $4.2 billion agreementsEmployee
rshi
p• 11 months start-to-finish
• Quality AND speed execution
Employee Services
tner
Q y p
• Shared measures for success
Par
t
Facilities Management
tial P
IT Infrastructure + Applications +Transactional
Accounts
Init
Accounts Payable3
… and now
15 Strategic Partners who are imbedded i t th f b i f b iinto the fabric of our business
A Network of Excellenceof Excellence
Partner and Flow-to-the-Work Example
Within 2 weeks, our partners added
700 full-time people to the P&Gpeople to the P&G
business
Together:1100 projects
Completed:in 15 months
Synergy S iSaving:
$1.2 Billion
“Running as a Business”Running as a Business• Focus on solutions• Connect innovation priorities to pre-aligned business needs• Borrow from P&G’s management practices
GBS EquivalentsP&G’s Approach GBS EquivalentsCost
Service Levels
P&G s ApproachProfit/Loss
Market Share
Value Creation
Service Management
“T t l U E i ”
Sales Volume
Brand Management
C B fit “Total User Experience”Consumer Benefits
“Running as a Business”gWhat This Transformation Meant to IT
• From technology to solutionsFrom what’s needed to what’s possible
IT St t i
Business • From what s needed to what s possible StrategiesNeeds IDS
And a new name for our IT organization:Information Our unique asset Decisions What we want to enableDecisions What we want to enableSolutions What we want to deliver
“Running as a Business”Running as a BusinessWhat This Transformation Meant to IT
3 New Innovation Priorities connected to pre-aligned business needs:p g• Digitize • Visualize• Simulate
Digitize - Video CollaborationEasy Collaboration – $4 return for each $1 spent
example
Visualize - Decision Cockpitsat
a
Faster – Better business decisions
Raw
Da
tsis
ion
Coc
kpit
Dec
i
example
Simulate - VirtualizationSpeed to Market – More than $10 million saved
example
Measuring for SuccessMeasuring for Success• Client Satisfaction• Client Satisfaction• Service Levels• User Sensing• User Sensing• Employee Survey
Scorecards• Scorecards• Top-to-Top Connections
To drive results…
Measuring for SuccessMeasuring for Success
$800 MM in cost savings
A 16% increase in user
satisfaction last yearg
to date.
Replaced more
last year
than 20,000 reports with
Decision CockpitsVirtualization tools
Client Satisfaction
CockpitsVirtualization tools on 79% of all
initiatives
at 9.2 (the highest ever
Maintain a top to bottom focus• Maintain a top-to-bottom focus on the missionTop management support• Top management support matters – running as a business helps secure ithelps secure it
• Communicate, communicate, communicate
• Commercialization is critical• New models need new skills andNew models need new skills and
capabilities
1 P&G/GBS Overview12
P&G/GBS Overview
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Our Vision for IT
3 Recipe for Success
4 Where Next?4
Scale Our Work• Continue to leverage scale to innovate,
standardize and simplify • Expand our Shared Services scope• Expand our Shared Services scope
Scale Our Network• Systemically move what is non-core to us to
an external provider for whom that work is core businesscore business
• Priority access to innovation capabilities of our partners
Design for Flow• Ability to ramp up our key priorities quicklyy p p y p q y• 50% of organization is designed to “flow-to-
the-work”
What Does NOT Change
Transforming the way business is done
33
Thank You
Questions?Questions?