IT at the University of Oxford

http://WelcometoIT.ox.ac.ukIT Services

13 Banbury RoadReception (2)73200Help Desk: (6)12345

help@it.ox.ac.uk

AgendaUniversity card

IT Services: what facilities and who can use them

Your Oxford account & your Email

Network connection, use, and remote access

What can go wrong?

Personal web space; OxFile

IT Learning Programme

WebLearn; Backup

Other resources; Useful web links

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Oxford University identity card

Sign the back NOW

Carry it with you at all times

Used to access

If lost report immediately to:College Office/Porters/College IT Dept/Library

Lost cards incur a £10 replacement fee

University Card

IT Services facilities libraries departments College facilities

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Backbone network, mail, web, UNIX serversYour department or College’s network is run by your local staff and we at IT Services cannot set up a connection to it for you

Remote access services (VPN & Eduroam)File backup and archive (not available to undergraduates)

Personal web space, exchange of large filesIT teaching, WebLearnHelpcentreHardware breakdown service - special ratesOnline shop: software, licences & services

IT Services provide

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Undergraduates

Postgraduates

University and college staff

Academic visitors

Who can use IT Services?

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Most of IT Services’ facilities are free to members of Oxford University

When your University Card was issued …IT Services created your Oxford account ...

and sent you an email containing your

ACTIVATION CODEJust follow the instructions and your account should be working within minutes …

https://webauth.ox.ac.uk

Your Oxford account gives you access to email and many other services including the self-service Oxford Student System

Activating your Oxford account

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https://webauth.ox.ac.uk

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Use your University account for ALL University correspondenceEmail addresses can be looked up via the web:

http://www.ox.ac.uk/contactor use the Global Address List within Exchange

Obey the University’s rules for computer useDO NOT disclose your password to anyoneBasic SPAM filtering available through the IT Services registration pages – please use it!

This is set to medium by default, so watch your Junk folder

You get a 2Gb email quota on Nexus

Email at Oxford

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University email addressesfirst.last@coll-or-dept.ox.ac.uk

All new students and staff have an e-mail address and account created when their University Card is issued

Graduates generally have addresses for both department and college.

Normally both go to the same Oxford account but …a few departments still run their own email servers

Email Addresses

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Main University mail service is called NexusOWA (Outlook Web App) is the web face of Nexus

https://nexus.ox.ac.uk

Can read e-mail using an e-mail clientOutlook, Thunderbird and others

need the client installed & configured on your computerConfiguration instructions for numerous clients at

http://help.it.ox.ac.uk/nexus/email/clients

Many colleges insist on undergraduates reading email daily during full term

If you don’t read your Nexus e-mail regularly please forward it to an account that you do read regularly

Reading Email

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Use your University (Single Sign-On) login to access OWA (Outlook Web App)

https://nexus.ox.ac.uk

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NB

The webauth or SSO (Single Sign-On) login screen is used for most services other than Nexus

Webauth/SSO login

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Login via www.it.ox.ac.uk

Set, update or view Nexus mailbox settings

SPAM filter settings

Email forwarding

Email usage and quota

Manage your IT Services Accounts

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Manage accounts

Local connections, run by college or department

IT services cannot set up a connection to a College or Department network for you as we do not run the network inside the college or department

You must:

have anti-virus software installed and kept up to date

(Sophos is free to all members of the University)

keep your OS updated (e.g. Windows Update)Wireless network connections

OWL (Oxford Wireless LAN); Eduroam

Connecting to the networkCollege or department specifics

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Peer-to-peer file sharing (e.g. BitTorrent, LimeWire) is frowned upon and may be forbidden by your college or department.

Non-permitted P2P activity may result in disconnection or a fine or even a visit to the Proctors

NB Skype is permitted.

Oxford backbone and JANET AUP

Email software

Network usage

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Remote Access uses a separate password, NOT your SSO password

http://help.it.ox.ac.uk/network/wireless/

VPN service– Needed for use of OWL, the Oxford Wireless LAN– Used for access to some resources that are restricted to the University

network when your computer is not directly connected to the OU network. e.g. on a commercial broadband service or via Eduroam (below).

Eduroam service– An international federation of academic institutions which allows its users

to visit other organizations and obtain WiFi access using the same username and password as they would use at their home institution.

– NB you may need to use VPN over Eduroam for access to some services

Remote Access

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Each user is allowed 100MB of web spaceActivate it on https://register.it.ox.ac.uk/accman/web

(‘Manage web space’ in IT Services Registration login)Access using Oxford username and passwordUse SCP, SFTP (unsecured FTP is not permitted) to place files on web spaceNeed to use “makeweblinks” command on linux server for SCP connectionDetails on IT Services web site

http://help.it.ox.ac.uk/web/personalwebpages/personalguideMay not be used for commercial purposes or to bring the University into disrepute

Personal Web Space

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OxFile: Large File Exchange Service

Sometimes you want to transfer a file to someone but it is too large to attach to an email or to put into your personal web space.

OxFile is the University’s “DropBox” service

Visit it on https://oxfile.ox.ac.uk/Limits: (file) 25Gb, (folder) 40GbAccess using Oxford username and passwordCan be used for receiving files as well as for passing them to othersData can be received from/passed to people outside the University

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Computer virus?protect your computersoftware & regular updates available from IT Services

http://help.it.ox.ac.uk/viruses/

Keep machines up to date!Windows Update

Corrupt/lost files? – Take regular backupsNo space for new email?

delete unwanted messages – watch for big attachments

Forgotten password for: Nexus/SSO? – reset it using your security questionCollege/dept network? – see College/dept IT Staff

What can go wrong?

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Look on college/dept. or IT Services web pageshttp://help.it.ox.ac.uk

Then ask college or department IT staffIf all else fails then use the IT Services Helpdesk

E-mail help@it.ox.ac.ukOr call (6)12345 (8.30am-8.30pm Mon-Fri)

Forgotten college or department network password? IT Services don’t control those so can’t help – see college or department IT Staff

Dealing with Problems

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Useful and cheap breakdown cover for your desktop, laptop, printer, or iPod

iPod cover includes accidental damage

For students registering a computer on breakdown cover for the first time, there is a 50% discount.

An iPod registered at the same time will also attract a 50% discount

http://help.it.ox.ac.uk/breakdown/

Hardware Breakdown Service

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The IT Learning Programme delivers over 200 classroom based IT courses.

We also offer online video courses via lynda.com Visit - http://courses.it.ox.ac.uk/lynda

From fundamental courses in the use of standard office packages through to programming, database design, academic use of office software, on-line presence, and digital media skills.

We engage industry-leading practitioners to teach a wide range of digital media skills including creating digital videos and podcasts, and how to look good in front of a camera.

IT Learning Programmehttp://courses.it.ox.ac.uk

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Attend hands-on, classroom-based course led by expert teachers or learn 24/7 from an online library of videos.

Courses are low cost, typically under £10 per module to cover resources and access to lynda.com is free

Also drop-in sessions, lunch-time ‘byte-size’ sessions, closed courses, tailored courses and more

Windows, Linux and Mac

Fully equipped teaching rooms available for hire

Book online http://courses.it.ox.ac.uk

IT Learning Programmehttp://courses.it.ox.ac.uk

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Many resources are available through the ITLP Portfolio for you to use in your own time http://portfolio.it.ox.ac.uk

Online video courses via lynda.com

http://courses.it.ox.ac.uk/lynda

lynda.com is free for Oxford University members

IT learning resources online

Virtual Learning Environment (VLE) Parts are on open access Parts require login to access

Login using your Oxford username & password https://weblearn.ox.ac.uk

WebLearn

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Backup and long-term archive services

Automated (robot) tape library

Available to staff and postgrads onlyScheduled and on-demand (24x7) backupThree copies of your data are made

One copy stored outside Oxford

Protect your data

The HFS(Hierarchical File Server)

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IT Services Shop:Online service ONLYFor software, licences and serviceshttp://www.it.ox.ac.uk/shop/

Libraries:SOLO (Not provided by IT Services)http://solo.bodleian.ox.ac.uk

Subject-specific …

Other Resources

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http://welcometoit.ox.ac.ukhttp://www.it.ox.ac.ukhttps://nexus.ox.ac.uk

https://webauth.ox.ac.ukhttps://register.it.ox.ac.uk

https://oxfile.ox.ac.ukhttp://help.it.ox.ac.uk/breakdown/

http://courses.it.ox.ac.ukhttps://weblearn.ox.ac.uk

http://www.it.ox.ac.uk/shop/http://www.ox.ac.uk/it/rules/

http://www.it.ox.ac.uk/email/config/http://www.it.ox.ac.uk/hfs/

http://www.studsys.ox.ac.uk

Useful Web Addresseshttp://www.it.ox.ac.uk

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