FERNANDO ANTUNES

16278 NW 8th Dr. Fernando.antunes@outlook.com Pembroke Pines, FL 33028 954-558-8846

Information Technology Director

SUMMARY OF QUALIFICATIONS

6+ years of Information Technology experience specializing in Networking, Internet Technology, Computer Repair, Database Management, and Project Management. A+ Certified. Knowledge in a diverse range of technologies within various industry settings. Well-organized, detailed and result driven individual with proven ability to implement policies, procedures, and processes within the organization. Sound analytical and management skills, capable of leading and motivating individuals to maximize levels of productivity and creating a cohesive team environment. Strong communicator, focused on building strong relationships. Bi-lingual: English/Spanish.

PROFESSIONAL STRENGTHS

Operating Systems: Windows: 7/8/8.1/10 Server 2003/2008/2012 OS: Mac OS X

Networking: VPN TCP/IP DHCP LAN/WAN Management: Microsoft Exchange Active Directory Microsoft Office: Word Excel Powerpoint Visio

PROFESSIONAL EXPERIENCE

I.T. DIRECTOR

POTENTIAL CHURCH, COOPER CITY, FL

12/2013 TO PRESENT

Directed I.T. Operations for Potential Church, a multi-site church with seven simultaneous locations and one of the top 100 fastest and largest growing churches with a growing weekly attendance of nearly 12,000 people.

• Manage I.T. Operations globally across the seven locations leading an I.T. team of 12 and providing support to over 100 staff members.

• Established Standards, Quality Assurance, Documentation, and Methods that improved internal processes and enhanced productivity across the various ministry teams.

• Proposed and executed the integration of a Cloud Storage and Disaster Recovery solution over local storage saving the company close to $15,000 in expenses.

• Successfully implemented and managed a secondary backup WAN with configurations for load balancing and fail-safe solution that improved network stability and productivity.

• Proficient experience in network routing including installing, accessing, configuring and maintaining: VPNs, servers, access points, Cisco routers/switches, and LAN connections.

• Supervised and performed a server upgrade and migration that vastly improved performance and stability.

• Leveraged relationships with various contacts to renegotiate contracts for different accounts that saved money on budget

• Reduced I.T. expenditures by close to 25% while still improving on the equipment and performance for each of our locations.

• Oversaw more than 275 projects of various sizes resulting in an on-time/on-budget completion rate of close to 95%.

• Decreased inventory, application pricing, and licensing expenses by establishing standardization for applications, PC desktops, and networking systems.

• Improved network security by upgrading the system, applying patches and vigilant monitoring.

• Increased network efficiency by 15% by re-configuring routers between sites, IP Sec LAN-to-LAN VPN tunnels.

I.T. TECHNICIAN

TELEPERFORMANCE USA, NORTH LAUDERDALE, FL

2/2010 TO 11/2013

Worked with a team of I.T. technicians at Teleperformance, the worldwide leader in outsourced omnichannel customer experience management.

• Planned, designed, installed, troubleshot, and repaired LAN, WAN, and telecommunication hardware and software, and fiber and copper media.

• Provided helpdesk support on technical issues for those working in center and remote assistance to the work at home agents.

• Documented solutions to I.T. problems on our ticketing system. • Collaborated with and assisted the team to ensure our project scope was delivered on target

date. • Worked with customers, project managers, supervisors, and sometimes agents on specific

problems related to computers and on the correct usage of software and hardware. • Developed and maintained interoperable network and telecommunications systems and

ensured network and data security. • Continuously evaluated new technologies as they applied to district needs. • Analyzed complex network telecommunications issues or problems, evaluated alternative

solutions and made sound recommendations. • Analyzed and defined user problems and/or requirements and developed efficient, cost-

effective network systems solutions, while communicating options and ramifications to stakeholders.

• Personally managed Active Directory & MS Exchange services for over 1,000 end users.

EDUCATION & CERTIFICATIONS

University of Central Florida, Orlando, FL Bachelor of Arts: Information Technology Focus Area: Computer Networking

A+ Certified