it enabled services in the elite league
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IT Enabled Services In the elite league. IT Enabled Services. India - An Overview Market and Growth Potential Players Opportunities Why India? Contact in India. India - An Introduction. Population States/UTs Geographical Area Languages recognised Business language - PowerPoint PPT PresentationTRANSCRIPT
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March 2005
IT Enabled ServicesIn the elite league
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March 2005
IT Enabled Services
India - An Overview
Market and Growth Potential
Players
Opportunities
Why India?
Contact in India
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March 2005
India - An Introduction
Over 1 bn
35
3.3 mn sq kms
22
English
US$ 534
US$ 650 bn
Population
States/UTs
Geographical Area
Languages recognised
Business language
Per Capita Income**
GDP****(at factor cost & at current prices)
1USD=43.54 INR (as on July 4, 2005)Source:CSO Statistics
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March 2005
India - Fast pace Growth
Largest democracy
4th largest economy by PPP index
6th largest energy consumer
ForEx reserves skyrocket from US$ 42 bn (2001) to
USD 133 bn (February, 2005)
GDP growth to continue between 6-8%
3rd largest economy by 2050: Goldman Sachs
Leading in IT & BPO
Oil & Gas and Biotechnology sunrise industries
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March 2005
India - Leading the world
Hero Honda - largest manufacturer of motorcycles
Moser Baer - 3rd largest optical media
manufacturer in world
Pharmaceutical Industry - 4th largest in world
Walmart, GAP, Hilfiger sources more than
USD 1bn worth apparel from India
100 Fortune 500 have set R&D facilities in India
including GE, Delphi, Eli Lilly, HP, Heinz and Daimler
Chrysler
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March 2005
IT Enabled Services
India - An Overview
Market and Growth Potential
Players
Opportunities
Why India?
Contact in India
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March 2005
IT Enabled Services
Key driver of growth for Indian IT industry
Market Size
2002-03 US$ 2.3 billion
2003-04 US$ 3.6 billion
Growth 52%
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March 2005
IT and ITeS Market
2002 - 03
2.4% of GDP
16% of exports
2008
7% of GDP
35% of exports
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March 2005
Segments in ITES-BPO Sector
Medical transcription
Legal database processing
Digital content development
or animation
Online education
Remote maintenance
Engineering and Design
Specialised-Vertical specific
Contact centres
Telemarketing/pre-sales
Consumer care
Technical support
Back office operations
Data processing
General
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March 2005
BPO Services
Sales to grow2003 US$ 709 million2006 US$ 2572 millionCAGR 52%
Marketing to grow2003 US$ 609 million2006 US$ 2188 millionCAGR 62%
Source: International Data Corporation (IDC)
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March 2005
Changing Revenue Streams R
elat
ive
impo
rtanc e
thre
e ye
ars
late
r Banking / Finance Insurance
eCommerce Telecom Software
Airlines Medical/Entertainment FMCG/
RetailComputerManufacturing Pharmaceuticals
Chemicals Utilities Energy Equipment
Steel
Current relative importance
Low
Low High
High
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March 2005
IT Enabled Services
India - An Overview
Market and Growth Potential
Players
Opportunities
Why India?
Contact in India
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March 2005
Domestic ITES-BPO Service Providers
Wipro Spectramind
HCL Technologies BPO
EXL Services
Hinduja TMT
Sutherland Technologies
ICICI OneSource
Datamatics Technologies
Epicenter Technologies
Hero Mindmine
24/7 Customer
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March 2005
Global ITES-BPO Players
GE Capital International Services (GECIS)
Standard Chartered
American Express
HSBC BPO unitHughes BPO Services
e-Serve International Ltd
IBM
Dakshe-services PvtLtd.(a part of IBM)
AOL
JP Morgan Chase
Computer AssociatesHewlett Packard
eFunds
HealthScribeIndia
ADP Wilco
CapMarkOverseas Processing India
Dell
Microsoft
OracleDeloitte Consulting
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March 2005
IT Enabled Services
India - An Overview
Market and Growth Potential
Players
Opportunities
Why India?
Contact in India
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March 2005
Outsourcing Destination
Offering best combination of cost-quality-scalability
Global quality standards -Six sigma, COPC, ISO 9001
Healthy mix of MNCs and Indian companies
More than 210 companies registered with NASSCOM
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March 2005
BPO on the rise
Share of ITES-BPO sector in total revenues of India`s
IT software & services industry has increased
1998-99 6.5%
2003-04 29%
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March 2005
Grow with India
Contribution of IT Enabled Services in total ITexports
1999-200020%
2000-200120%
2002-200333%
2001-200227%
ITES-BPO sector
2004 -05 ( Projected) US$ 5.1 billion Growth of 40%
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March 2005
IT Enabled Services
India - An Overview
Market and Growth Potential
Players
Opportunities
Why India?
Contact in India
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March 2005
India Advantage
Low manpower costs
High qualityLow
real estatecosts
Capitalise on time zonedifference
Proficiency in English
Reliable infrastructure
Vast pool of knowledge
professionalsPrestigious institutes like IITs
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March 2005
Competitive Cost
Breakup of Costs for India (USD Cost/ FTE)
52%
8%
20%
7%13%
Personnel
G&A Expense
Telecom
Property Rentals
Depreciation
Breakup of Costs for USA (USD Cost/ FTE)
73%
15%
3% 4% 5%Personnel
G&A Expense
Telecom
Property Rentals
Depreciation
Source: Industry Sources, Merrill Lynch, 2003
Manpower costs
70 - 80% lower
than
in US/UK
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March 2005
ISO:9001:2000
Partnership Driver - Skilled Manpower
Global Growth in Working-AgePopulation (15~64) Over the Next
Six Years (Mln)
3 7 5
8 3
7 3
5 6
4 1
3 8
2 0
1 3
0 .0 4-3
Availability of SkilledManpower, 2003
7.47.37.27.17.17.06.6
5.75.3
4.3
8.97.9
7.36.9
6.45.8
3.9
6.76.7
Growing Knowledge Pool
Source: IMD Competitiveness Yearbook 2003Source: UN, Morgan Stanley
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March 2005
India Competitiveness
Productivity
20%higher
Quality
30%higher
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March 2005
Central Policy Advantage
Tax breaks
Bandwidth sharing between multiple entities
Internet and IPLC connectivity on same LAN
Duty-free imports of capital goods
Income tax exemption on exports
Fast track approval for projects
Relaxation in regulations
100% FDI in Call Centers
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March 2005
State Policy Advantage
Assignment of priority sector status
Cheap power and real estate
Concessions in taxes and various fees
Latest technology for infrastructure
Favourable legislation
IT parks
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March 2005
India - An offshore destination
73%
4% 4% 4% 2% 2% 2%
20%
0%
25%
50%
75%
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March 2005
IT Enabled Services
India - An Overview
Market and Growth Potential
Players
Opportunities
Why India?
Contact in India
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March 2005
Contact in India
National Association of Software and Service Companies (NASSCOM)
International Youth CentreTeen Murti MargChanakyapuriNew Delhi - 110021
Tel 91 11 23010199Fax 91 11 23015452 Email [email protected]
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March 2005
Contact in India
MAIT
4th Floor, PHD HouseOpp. Asian Games VillageNew Delhi 110 016
Tel 26855487/26866976/26866976Fax 26851321Email [email protected]
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March 2005
Contact in India
Confederation of Indian Industry (CII)
249-F, Sector 18, Udyog Vihar Phase IVGurgaon 122015
Tel 0091 124 5014060-67Fax 0091 124 5014080/5013874E mail [email protected]