it- ites ssc nasscom - amazon web services...hr heads and their teams o recruitment professionals o...

Functional Analysis

for

Entry Level Job Roles

in the IT-BPM

Industry – Software

Products (SPD) Sub-

sector

Submitted to:

IT- ITeS SSC

NASSCOM

Functional Analysis for the IT-BPM Industry

2

Acknowledgements

We would like to thank the entire NASSCOM leadership: Mr. Som Mittal, President; Mr. Lakshmi

Narayanan, Chairman, SSC NASSCOM; Ms. Sangeeta Gupta, Sr. VP; KS Vishwanathan, VP & Head of

Industry Relations; Ameet Nivsarkar, VP; Rajiv Vaishnav, VP; Rama Vedashree, VP for their strategic

leadership and support to this important project.

We are grateful to the officers of Ministry of Communications and Information Technology, Ministry of

Labor and Employment (MoLE), Prime Minister’s Office (PMO), and National Skills Development

Corporation (NSDC), who willingly provided us with relevant information and support required for this

report.

We are grateful to the members of the Project Board; Mr. Srikantan Moorthy-Infosys, Mr.

Kothandaraman Karunagaran-CSC, Mr. Vidyut Navelkar-TCS, Mr. Arjun R-HCL, and Mr. Anil Menon-IBM

for their continued support.

We would also like to thank Mr. Prabhunandayya Kotur from the IT Services sub-sector, Mr. KNS

Acharya, Mr. Ashok G. and Mr. S. Selvan from the ER&D sub-sector council, Mr. Ashish Garg and Ms.

Gauri Puri from the BPM sub-sector and Mr. Sanjy Basu from Software Products sub-sector for their

continued support.

We want to acknowledge the regular support received from other members of SSC NASSCOM team and

NASSCOM Research Team for providing us direction on undertaking the quantitative and qualitative

research required for this report.

We would also like to thank all NASSCOM member organisations, who provided inputs for preparation

of this report.

Last but not the least we want to thank the Accenture team for conducting this exhaustive piece of

research and preparing this report


3

Table of Contents

Acknowledgements............................................................................................................................2

Table of Contents ...............................................................................................................................3

Executive Summary ............................................................................................................................5

Executive Summary ............................................................................................................................6

Objective of Functional Analysis and its role in NOS Development ......................................................8

Objective of Functional Analysis .........................................................................................................9

Objective of Functional Analysis Report ............................................................................................ 10

Functional Analysis as part of the NOS Development Process ............................................................ 11

Approach and Methodology for Functional Analysis ......................................................................... 23

Functional Analysis-Support Engineer ............................................................................................... 29

Functional Analysis- IP Executive ...................................................................................................... 33

Functional Analysis-Product Executive .............................................................................................. 37

Functional Analysis-Design Engineer ................................................................................................. 41

Functional Analysis- Software Developer .......................................................................................... 45

Functional Analysis-Media Developer ............................................................................................... 49

Functional Analysis-Technical Writer ................................................................................................ 53

Functional Analysis-Language Translator .......................................................................................... 57

Functional Analysis-Technical Support Executive - Non Voice ............................................................ 61

Functional Analysis-Technical Support Executive- Voice .................................................................... 65

Functional Analysis-Management Trainee ........................................................................................ 69

Functional Analysis-Market Research Associate ................................................................................ 73

Functional Analysis-Sales/Pre-Sales Executive .................................................................................. 77

Functional Analysis-Test Engineer ..................................................................................................... 81

Functional Analysis-Quality Assurance Engineer ............................................................................... 85

Functional Analysis-Engineer: Software Transition ............................................................................ 89

Functional Analysis-Communication Analyst ..................................................................................... 93

Functional Analysis-Engineer: Packaging ........................................................................................... 97

Generic Functions ................................................................................................................................. 101

Technical Functions for SPD Sub-sector ................................................................................................ 102

Annexure A: NVEQF level decsriptors ................................................................................................... 104


4


5

Executive Summary


6

Executive Summary

The Indian IT- BPM Industry has made an unparalleled impact on the Indian economy with its far

reaching impact on socio - economic spheres including revenue growth, livelihood generation,

infrastructure development and social transformation. As the pioneer of IT- BPM services Industry in

the world, the impetus is to maintain and sustain this leadership position in the long run. A key initiative

in this regard will be the development and up skilling of talent so that the industry is able to uphold its

global leadership.

To up skill talent and have a more employable workforce, IT-ITeS SSC NASSCOM has taken on an

initiative to develop National Occupational Standards (NOS) for all entry level unique Job-roles in the IT-

BPM Industry. These NOS are being developed in close association with the key member companies in

the IT- BPM Industry and in the long term, will provide a foundation for skill development training and

certification programs.

The first step in the development of NOS is Occupational Analysis. It entails an industry scan and a

process of identification of the different occupations in the various sub-sectors. Occupational Analysis

was undertaken for the four sub-sectors within IT- BPM Industry. The sub-sectors are:

IT Services

Business Process Management

Engineering and R&D

Software Products

The Occupational Analysis led to the identification of 67 unique entry level Job-roles across the IT- BPM

industry for which Functional Analysis was conducted.

Functional Analysis is the main tool used to develop National Occupational Standards. It involves

analyzing areas of work and identifying the outcomes that people should achieve. A detailed functional

map allows us to establish the unique contribution of each occupational area - what makes it different

from all others. Functional Analysis contributes to the identification and development of possible NOS

titles.

The Functional Analysis report covers the Functional Analysis template for all 67 unique Job-roles

identified across the four sub-sectors in the IT- BPM Industry. It also includes the following for each of

the 67 unique Job-roles-

Methodology for Functional Analysis

Functional Mapping Pictorial Representation

Functional Mapping


7

Structure of the Functional Analysis report

This document consists of the following sections:

Objective of Functional Analysis and its role in development of NOS: The objective and scope of

Functional Analysis and its role in NOS development is presented in this section.

Approach and Methodology: An overview of how the Functional Analysis has been conducted,

and links to other parts of the NOS development process is covered in this section.

About Functional Analysis: A brief description of the Functional Analysis – what it is, why it is

essential to the development of National Occupational Standards and how the results from

functional analysis will lead to the development of the NOS.

Functional Analysis for each of the four sub-sectors:

o IT Services

o Business Process Management

o Engineering and R&D

o Software Products


8

Objective of Functional Analysis and its role in NOS Development

Objective of Functional Analysis

Objective of the Functional Analysis Report

Functional Analysis as part of the NOS Development Process

Approach and Methodology for Functional Analysis


9

Objective of Functional Analysis

Functional Analysis is the main tool used to develop OS. NOS describe what individuals in any

occupation should be able to do, the standard they should achieve and the knowledge and

understanding they need. In order to develop OS, we need to analyse the area of work and identify the

functions that people perform.

Functional Analysis helps in identifying the tasks that an individual needs to perform as part of his/her

job. This helps in identifying the standard they should achieve and the knowledge they need – in other

words, the content of OS.


10

Objective of Functional Analysis Report

The Functional Analysis report aims to map out the functions or unique tasks that exist for the 67

identified unique job-roles available at the Entry Level in the IT- BPM industry.

The Functional Analysis Report does:

Give an accurate and detailed separation of the functions which have to be carried out in order

to achieve the key purpose of the sub-sector

Identify key functions in the four sub-sectors

Highlight key functions / tasks for the identified 67 entry level Job-roles across the four sub-

sectors

Establish the unique contribution of each occupational area in a sub-sector

Limitations

The Functional Analysis does not:

Include quantitative analysis around number of professionals in each occupation- This will be

performed as part of next set of deliverables

List out the typical career paths for identified occupations – Instead, the Occupational Analysis

report lists out the career paths for the identified occupations and Job-roles.

Describe the Performance Criteria, Knowledge and Skills required for each job-role-These will be

defined while writing National Occupational Standards for entry level job-roles

Functional analysis for the IT- BPM Industry

11

Functional Analysis as part of the NOS Development Process

In the context of the project, the key outcome of the exercise is the identification of functions and tasks

for the ~67 unique-entry level job-roles for NOS will be developed. This has been represented in the

illustrative below.

Figure 1: Functional Analysis as Part of NOS Development Process

Using this framework three main stages were identified for the development of the National

Occupational Standards –

Functional Analysis for the

identified 67 Entry Level job-roles

QP for the identified 67 Entry

Level job-roles

Iden

tify

th

e 6

7 E

ntr

y Le

vel J

ob

R

ole

s th

rou

gh O

ccu

pat

ion

al

An

alys

is


12

Figure 2: Stages for Development of National Occupational Standards

Step 1: Occupational Analysis

Step 2: Functional Analysis

Step 3: Development of National Occupational Standards


13

Step 1: Occupational Analysis The development of occupational maps and career paths was a result of the occupational analysis that

involved in depth inputs from SMEs across the industry. These inputs were collected through an online

survey and through personal interviews with SMEs across the four sub-sectors. This has been explained

in detail below. The information collected for occupational analysis was used for developing the

functional maps for each of the four sub-sectors.

Occupational Analysis comprises of understanding the Job-roles in each sub-sector, developing

occupational maps and career paths with inputs from subject matter experts. Inputs from subject

matter experts helped identify the typical job-roles at the entry, middle, and leadership levels and

possible vertical and horizontal career paths within or outside the sub-sector.

The following activities were undertaken for Occupational Analysis:

Figure 3: Approach for Primary and Secondary Research for Occupational Analysis


14

Primary and secondary research was undertaken to understand typical job-roles existing in organisations

across the four sub-sectors of the IT- BPM industry. Key Job-roles were identified within each occupation

including the entry level Job-roles through a mixed approach involving primary, secondary research and

industry inputs and validations.

Personal Interviews were conducted with industry leaders and senior professionals in the IT- BPM

Industry. These included but were not limited to -

Industry and Business Leaders

HR Heads and their teams

o Recruitment Professionals

o Learning and Development Professionals

Key subject matter experts (SMEs) and business/line managers in the respective sub-sector

Using these inputs and inputs gathered in occupational analysis, the functional analysis was developed.

The following inputs gathered simultaneously while conducting occupational, analysis were also used for

functional analysis.

Information Gathered Occupational

Analysis

Functional Analysis

Identify Job-roles across levels

Gather Job Descriptions

Identify entry level Job-roles

Table 1: Summary of Inputs for Occupational and Functional Analysis

The summary of occupations, tracks and roles across the four sub- sectors presented below:

Total Occupations, Tracks and Roles

Total Occupations / Horizontals 48

Total Tracks 104

Total Unique Entry Level Job-roles 67

Total Unique Middle Level Job-roles 313

Total Unique Leadership Level Job-roles 130

Table 2: Summary of Occupations, tracks and Job-roles across the IT – BPM Industry


15

Summary of Key Occupations within each Sub-sector

The figure below indicates the key occupations identified in the each sub-sector. These are

differentiated on the basis of the unique skill-set requirement for each. Each occupation is further

divided into tracks to highlight the specializations that exist. . Details of the tracks and the unique entry

level job-roles have been indicated further on in the document.

These occupations, tracks, and unique job-roles exist in various organisations under different

nomenclature and level of detail. The list tries to establish a balance between detail and brevity while

defining these basic ‘distinct’ skill-sets.

Application Development

Application Deployment

Application Maintenance

Data Scientists

IT Consulting

IT Support services/Help desk

Infrastructure Management Services (IMS)

Information-Security

IT Services Management

Project/Program Management

Sales and Pre-sales

Solution Architecting

Testing and QA

IT Services (ITS)

Analytics

Customer Relationship Management

Editorial and Desktop Publishing

Finance and Accounting

Health Services

Human Resource Outsourcing

Knowledge Services - Research

Learning

Legal Services

Supply Chain Management (SCM)

Business Process Management (BPM)

Engineering Analysis

Hardware Development

Software Development

Product Engineering Design

Product Marketing

Product Manufacturing Support

Product Lifecycle Management

R&D

Software Testing

Hardware Testing

Quality Assurance & Engineering

Technical Documentation/Writing

Technical Support

Engineering and R&D (ERD)

Integration & Deployment

Legal

Product Documentation

Product Development and Delivery

Project/Program Management

Product Lifecycle Management

Product Research and Design

Product Packaging

Product Support

Sales & Marketing/ Business Development

Testing & Quality Assurance

Transition

Software Products (SPD)


16

Summary of Number of Job-roles within each Sub-sector

The figure below indicates the Job-roles identified at the entry level, middle level and the leadership

level across each of the four sub-sectors in the IT-BPM Industry. These are differentiated on the basis of

the unique skill-set requirement for each.

The next few pages will explain the unique entry level Job-roles for each identified occupation across the

four sub-sectors that we used for functional analysis.

13 unique ‘Occupations / Horizontals’

39 unique ‘Tracks’

17 unique Job roles at the Entry Level

91 unique Job roles at the Middle Level

25 unique Job roles at the Leadership

Level




111 unique Job roles at the Middle

Level


Level




48 unique Job roles at the Middle Level


Level




63 unique Job roles at the Middle

Level


Level

Engineering and R&D (ERD) Software Products (SPD)

IT Services (ITS) Business Process Management (BPM)


17

IT Services Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles

Based on Industry research, the following Job-roles have been identified as unique Job-roles at the entry level:

Figure 4: IT Services Sub-sector: Summary of Occupations, Tracks and Entry Level Job Roles


18

BPM Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles

Based on Industry research, the following job-roles have been identified as unique Job-roles at the entry level:

Figure 5: BPM Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles


19

ER&D Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles

Based on industry research, the following Job-roles have been identified as unique Job-roles at the entry level:

Figure 7: ER&D Sub-sector: Summary of Occupations, Tracks and Entry Level Job Roles


20

SPD Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles

Based on Industry research, the following Job-roles have been identified as Unique Job-roles at the entry level:

Figure 8: SPD Sub-sector: Summary of Occupations, Tracks and Entry Level Job Roles


21

Step 2: Functional Analysis Functional Analysis helps in identifying the tasks that an individual needs to perform as part of his/her

job. This helps in identifying the standard they should achieve and the knowledge they need – in other

words, the content of OS. In the Occupational Analysis, key occupations were identified in each of the

four sub-sectors. These were differentiated on the basis of the unique skill-set requirement for each.

Each occupation was further divided into tracks to highlight the specializations that exist. For each of

these occupations unique entry level roles were identified. Using these unique 67 entry level Job-roles

across the four sub-sectors, functional analysis was conducted.

A sample functional map for an IT Services Helpdesk Attendant is shown below -

Figure 9: sample functional map for an IT Services Helpdesk Attendant

Functional Analysis for the IT- BPM Industry

22

Step 3: Development of National Occupational Standards

National Occupational Standards specify the standard of performance an individual must achieve when

carrying out a function in the workplace, together with the knowledge and understanding they need to

meet that standard consistently. Essentially NOS are benchmarks of good practice.

The outcome of Functional Analysis will feed into the next step viz. NOS development. For each NOS,

Performance (skills) and Knowledge criteria are identified by asking-

What are the activities in each NOS which are to be performed?’ (Performance/Skills)

What are the underpinning knowledge attributes which are to be understood to perform each

of above activities?’ (Knowledge Criteria)

These performance and skills will form a part of the Qualifications Pack (QP). A Qualifications Pack

contains a set of OS, educational qualifications, trainings and other requirements required for that

particular Job Role.


23

Approach and Methodology for Functional Analysis

Approach and Methodology followed for Functional Analysis is highlighted in the figure below:

Figure 10: Approach and Methodology for Functional Analysis


24

Step 1: Use Inputs from Occupational Analysis

The Indian IT- BPM industry has established itself as the pioneer with the range of services it offers, the

global customer base it serves and the numerous employment opportunities it has provided to the

workforce in India. It has received global recognition for its contribution as the growth engine for the

country and the sectors it services.

Occupational Analysis is the first step in the development of National Occupational Standards (NOS) for

any Industry or sector. It entails an industry scan and a process of identification of the different

occupations in the various Sub-sectors.

The objective of Occupational Analysis is to describe the main features and characteristics of an

occupation, sector, or Sub-sector. It provides a high-level overview of an occupation in terms of the

types of Job-roles that exist, workforce characteristics, key talent trends, and a review of available

education and training. This way, Occupational Analysis enables information on opportunities that exist

for progression through a career in a specific occupation.

As the first step for developing OS, Occupational Analysis was undertaken for the four Sub-sectors

within IT- BPM industry.

Figure 11: IT -BPM Industry - Four Sub-sectors

IT-BPM Industry

IT Services (ITS)

•Custom Application Development (CAD)

•Hardware Deployment and Support

•Software Deployment and Support

•Information Systems (IS) outsourcing

•IT Consulting

•System Integration

•Software Testing

•Network Consultation and Integration

•Education and Training

Business Process Management (BPM)

•Customer Interaction & Support (CIS)

•Finance & Accounting (F&A)

•Human Resource Management (HRM)

•Knowledge Services

•Procurement and Logistics

Engineering and R&D (ER&D)

•Engineering Services

•Embedded services

Software Products (SPD)

•Offshore Product Development

•On-shore Product Development


25

Step 2: Create Functional Maps for all four Sub-sectors

Using the information collected and processed during the Occupational Analysis of the IT- BPM industry,

the project team conducted the Functional Analysis of each of the four sub-sectors in the IT-BPM

Industry.

Figure 12: Key Stages of Functional Analysis,

Creating Functional Maps involves analysing areas of work and identifying the outcomes that people

should achieve. Functions mean the activities a person is expected to do as part of their job. They must

have a clear purpose and outcome. Thinking about the outcomes of work activities, as well as the

processes that go into achieving such outcomes, is a key principle of functional analysis.

Due to the wide-ranging scope and complexity of the IT- BPM sector, functional analysis has been

carried out independently for its four sub-sectors and all 67 entry level roles within:

- IT Services (ITS)

- Software Products (SPD)

Step 1• Begin with a Key Purpose of the occupational area

Step 2

• Identify Functions (tasks)by asking – “What needs to happen to achieve the Key Purpose?”

Step 3

• Identify possible NOS titles by asking- “What needs to happen to achieve each Function?”


26

- Engineering and R&D (ER&D)

- Business Process Management (BPM)

The number of levels of disaggregation in the functional map will depend on the size and nature of the

sector, occupation or area of work being analysed. Some parts of the functional map are disaggregated

to more levels than others to reach discrete functions that define unitized areas of competence required

to perform each entry level role.


27

Step 3: Create Functional Maps for 67 Entry Level Job-roles in the four

Sub-sectors

Figure 13: Create Functional Analysis Documents for 67 Entry Level Job-roles in the Four Sub-sectors

The outcome of functional analysis is a ‘functional map’ which shows all the functions which need to be

carried out to achieve the key purpose. Using this functional map which identifies all the unique

functions required for each entry level role across the four sub-sectors, the functional analysis templates

have been developed for 67 entry level Job-roles.

The template describes in detail about each unique job role and what it entails, along with the sub-

sector it is categorized under. It explains the unique functions associated with this job role along with

the sub-functions.

These unique functions and sub functions detailing the competency and skill sets required for adequate

performance of each job will be further used as possible titles for writing the National Occupational

Standards.

National Occupational Standards (NOS) Development for IT- BPM Industry- SPD sub-sector

28

Functional

Analysis Report

for IT- BPM

Industry

Sub-sector –

Software

Products (SPD)


29

Contents

1. Methodology for Functional Mapping

2. Functional Mapping (Pictorial)

3. Functional Mapping (Template)

Functional Analysis-Support Engineer

Why Functional Analysis?

Functional Analysis defines the nature of an occupation in a sector and the functions performed within it

Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do

Contact us:

IT-ITeS SSC NASSCOM

Email:

[email protected]

Functional Analysis, ‘Support Engineer’

SECTOR: IT- BPM

SUB-SECTOR: Software Products

OCCUPATION: Integration and Deployment

About the job role: Support Engineer is involved in development and implementation of

solutions and coordinating applications across the enterprise or its units/departments.

Support Engineers in this occupation are responsible for planning and managing project

related activities for the integration of new hardware and software to the client site as

well as migration to the desired platform.

About the sub-sector: Software Products are programs or code sets of any type,

commercially available through sale, lease, rental, or as a service. Packaged software

revenues typically include fees for initial and continued right-to-use packaged software

licenses. The IT Industry segment catering services to this area – through all or any of

the product lifecycles – is referred to as the Software Products sub-sector.

Introduction


30

Methodology for Functional Analysis- Support Engineer

Items Alternate Acceptable

Usage Example

Sector Industry IT- BPM

Sub-sector NA Software Products

Occupation NA Integration and Deployment

Function

Job role Support Engineer

Ensure that hardware and software systems are fully

deployed, implemented and functioning.

Sub-function(s) 1) Manage self, work and colleagues

2) Use information to take decisions

3) Integrate and support product deployment and/or

migration

Tasks/OS

i. Manage your work to meet requirements

ii. Work effectively with colleagues

iii. Maintain a healthy, safe and secure working

environment

iv. Develop your knowledge, skills and competence

v. Provide data/information in standard formats

vi. Co-ordinate the deployment of software

products/applications

vii. Migrate data to upgraded version of software

applications

viii. Verify operational readiness for software

product/application deployment

ix. Install simpler software products/applications


31

Manage your work to meet requirements

Key Purpose/

Function Sub-functions

What needs to happen to achieve the Key Purpose?

Tasks/Possible NOS

Specific Tasks/NOS mapping to the sub-function

Common Tasks/NOS mapping to the sub-function

Functional Mapping for Support Engineer (Pictorial)

***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.

Work effectively with colleagues

Maintain a healthy, safe and secure working environment

Develop your knowledge, skills and competence

Provide data/ information in standard formats

Install simpler software products/applications

Co-ordinate the deployment of software products/applications

Verify operational readiness for software product/application deployment

Migrate data to upgraded version of software applications

Use information to take decisions

Manage self, work and colleagues

Integrate and support product deployment and/or

migration

Ensure that hardware and

software systems are fully deployed, implemented and

functioning

What needs to happen to achieve each Sub-function?


32

Functional Mapping for Support Engineer

Key Purpose of the Job/

Function Sub-functions Tasks/National Occupational Standards (NOS)

Ensure that hardware and

software systems are fully

deployed, implemented and

functioning

Manage self, work and

colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:

Maintain a healthy, safe and secure

working environment

iv. SSC/ N 9005:

Develop your knowledge, skills and

competence

Use information to take

decisions

i. SSC/ N 9004:

Provide data/information in standard

formats

Integrate and support

product deployment

and/or migration

i. SSC/ N 0301:

Co-ordinate the deployment of software


ii. SSC/ N 0302:

Migrate data to upgraded version of

software applications

iii. SSC/ N 0303:

Verify operational readiness for software

product/application deployment

iv. SSC/ N 0304:

Install simpler software



33

Contents




Functional Analysis- IP Executive




Contact us:

IT- ITeS SSC NASSCOM

Email:

[email protected]

Functional Analysis, ‘Intellectual Property (IP) Executive’

SECTOR: IT- BPM


OCCUPATION: Legal

About the job role: IP Executive is responsible for drafting and maintaining licensing and

commercial agreements to ensure protection of the company's intellectual

property/patent. He or She provides legal support for different business entities and

contribute towards molding the business strategy by highlighting the legal aspects of the

options being considered.






Introduction


34

Methodology for Functional Analysis- IP Executive


Usage Example



Occupation NA Legal

Function

Job role IP Executive:

Provide legal support for business entities and highlighting

legal aspects



3) Ensure software applications comply with legal and

regulatory requirements

Tasks/OS




environment



vi. Research existing patents relating to software

products

vii. Complete patent applications for software products

under guidance


35

Provide legal support for

business entities and highlighting

legal aspects


Key Purpose/




Tasks/Possible NOS



Functional Mapping for IP Executive (Pictorial)







Complete patent applications for software products under guidance

Research existing patents relating to software products


Ensure software applications comply with

legal and regulatory requirements


36

Functional Mapping for Associate: IP Executive



Provide legal support for

business entities and

highlighting legal aspects


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Ensure software

applications comply with

legal and regulatory

requirements

i. SSC/ N 6201:

Research existing patents relating to

software products

ii. SSC/ N 6202:

Complete patent applications for software

products under guidance


37

Contents




Functional Analysis-Product Executive




Contact us:


Email:

[email protected]

Functional Analysis, ‘Product Executive’

SECTOR: IT- BPM


OCCUPATION: Product Lifecycle Management

About the job role: Product Executives manage different versions/releases of products

and support customers. They handle the product through the entire lifecycle – from

inception to its phasing out – performing associated tasks with each phase.






Introduction


38

Methodology for Functional Analysis-Product Executive


Usage Example



Occupation NA Product Lifecycle Management

Function

Job role Product Executive

Manage the entire lifecycle of a product.



3) Manage product lifecycle

Tasks/OS




environment



vi. Contribute to the design of software products and

applications

vii. Conduct marketing research and analysis for

products


39


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Product Executive (Pictorial)






Conduct marketing research and analysis for products

Contribute to the design of software products and applications

Manage the entire lifecycle of a

product.



Manage product lifecycle


40

Functional Mapping for Product Executive



Manage the entire lifecycle

of a product.


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Manage product lifecycle

i. SSC/ N 0501:

Contribute to the design of software

products and applications

ii. SSC/ N 4101:

Conduct marketing research and analysis

for products


41

Contents




Functional Analysis-Design Engineer




Contact us:


Email:

[email protected]

Functional Analysis, ‘Design Engineer’

SECTOR: IT- BPM


OCCUPATION: Product Research & Design About the job role: Design Engineers contribute during all aspects of software development lifecycles, including requirements analysis, design, implementation and testing. Their work involves conceptualizing and developing a product based on customer/market needs. About the sub-sector: Software Products are programs or code sets of any type,





Introduction


42

Methodology for Functional Analysis-Design Engineer


Usage Example



Occupation NA Product Research & Design

Function

Job role Design Engineer

Design software to meet the business process design and

application requirements.



3) Contribute to product module development

Tasks/OS




environment



vi. Conduct marketing research and analysis for

products

vii. Contribute to the design of software products and

applications

viii.


43


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Design Engineer (Pictorial)





Supply data and information in standard formats



Design software to meet the business process design and

application requirements


Contribute to product module development



44

Functional Mapping for Design Engineer



Design software to meet

the business process design

and application

requirements


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Contribute to product

module development

i. SSC/ N 0501:



ii. SSC/ N 4101:


for products


45

Contents




Functional Analysis- Software Developer




Contact us:


Email:

[email protected]

Functional Analysis, ‘Software Developer’

SECTOR: IT- BPM


OCCUPATION: Product Development and Delivery

About the job role: Software Developers are responsible for developing software

applications as well as enhancements to existing packaged applications as part of the

development of a software product. They use specialized knowledge of software

programming languages, software integration and delivery platforms to build Software

Products and deliver business solutions. The job also involves application enhancement,

debugging, maintenance and documentation






Introduction


46

Methodology for Functional Analysis- Software Developer


Usage Example



Occupation NA Product Development and Delivery

Function

Job role Software Developer

Build Software Products and deliver business solutions.



3) Develop software applications to meet technical

specifications

Tasks/OS




environment

iv. Develop your knowledge/ skills and competence

v. Provide data/ information in standard formats

vi. Develop software code to specification


47

Build Software Products and

deliver business solutions


Key Purpose/




Tasks/Possible NOS







Provide data/information in standard formats

Develop software code to specification



Develop software applications to meet

technical specifications

Functional Mapping for Software Developer (Pictorial)


48

Functional Mapping for Software Developer



Build Software Products

and deliver business

solutions


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Develop software

applications to meet

technical specifications

i. SSC/ N 0502:

Develop software code to specification


49

Contents




Functional Analysis-Media Developer




Contact us:


Email:

[email protected]

Functional Analysis, ‘Media Developer’

SECTOR: IT- BPM


OCCUPATION: Product Development and Delivery

About the job role: Media Developers are responsible for designing and improving the

look and feel, functionality and graphic appeal of the developed application. These may

work standalone or along with application/functional developers to improve the

aesthetics of the application being developed.






Introduction


50

Methodology for Functional Analysis- Media Developer


Usage Example



Occupation NA Product Development and Delivery

Function

Job role Media Developer

Improve and enhance the aesthetics of the application

being developed by adding media content



3) Enhance the functionality, usability and

attractiveness of software applications

Tasks/OS




environment

iv. Develop knowledge, skills and competence

required for your job


vi. Contribute to the design of software products and

applications

vii. Develop media content and graphic designs for

software products and applications


51

Improve and enhance the

aesthetics of the application being

developed by adding media

content


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Media Developer (Pictorial)




Develo your knowledge, skills and competence for your job


Develop media content and graphic designs for software products and applications



Enhance the functionality, usability and attractiveness of software applications



52

Functional Mapping for Media Developer



Improve and enhance the

aesthetics of the application

being developed by adding

media content


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:

Develop the knowledge and skills and

competence


decisions

i. SSC/ N 9004:


formats

Enhance the functionality,

usability and attractiveness

of software applications

i. SSC/ N 0501:



ii. SSC/ N 0503:

Develop media content and graphic

designs for software products and

applications


53

Contents


2. Functional Mapping (Pictoria)


Functional Analysis-Technical Writer




Contact us:


Email:

[email protected]

Functional Analysis, ‘Technical Writer’

SECTOR: IT- BPM


OCCUPATION: Product Documentation

About the job role: Technical Writers work using software like Adobe Captivate to

create job aids and other technical documents highlighting specifications and usability

features of the applications developed.

They provide product development, design and marketing documentation support.






Introduction


54

Methodology for Functional Analysis-Technical Writer


Usage Example



Occupation NA Product Documentation

Function

Job role Technical Writer:

Provide product development, design and marketing

documentation support



3) Develop documentation, help tools and training

materials to support applications

Tasks/OS




environment

iv. Develop knowledge, skills and competence



vi. Create documents to support the deployment and

use of software products/applications


55


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Technical Writer (Pictorial)




Develop the knowledge, skills and competence required for your job


Create documents to support the deployment and use of software products/applications



Develop documentation, help tools and training materials to support applications

Provide product development,

design and marketing

documentation support


56

Functional Mapping for Technical Writer



Provide product

development, design and

marketing documentation

support


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:

Develop the knowledge, skills and

competence


decisions

i. SSC/ N 9004:


formats

Develop documentation,

help tools and training

materials to support

applications

i. SSC/ N 0505:

Create documents to support the

deployment and use of software



57

Contents




Functional Analysis-Language Translator




Contact us:


Email:

[email protected]

Functional Analysis, ‘Language Translator’

SECTOR: IT- BPM


OCCUPATION: Product Documentation

About the job role: Language Translator roles are responsible for translating software

into different languages that end-users may be well-versed with. These extend beyond

regular Language Translatorroles as they require understanding of the software

languages and platforms.






Introduction


58

Methodology for Functional Analysis-Language Translator


Usage Example


Sub-sector NA IT Services

Occupation NA Product Documentation

Function

Job role Language Translator:

Translate codes in multiple end languages



3) Localize contents of the developed application

Tasks/OS




environment

iv. Develop the knowledge, skills and competence



vi. Contribute to customization of software



59


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Language Language

Translator(Pictorial)






Translate codes in multiple end

languages



Localize contents of the developed application

Contribute to translation/ localization of software applications and interfaces


60

Functional Mapping for Language Translator



Translate codes in multiple

end languages


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Localize contents of the

developed application

i. SSC/ N 0504:

Contribute to customization of software



61

Contents




Functional Analysis-Technical Support Executive - Non Voice




Contact us:


Email:

[email protected]

Functional Analysis, ‘Technical Support Executive-Non Voice’

SECTOR: IT- BPM


OCCUPATION: Product Support

About the job role: Technical Support Executive - Non Voice has to provide remote

maintenance support to customers the organization. IT Support Services professionals

provide system level support on multi-user operating systems, hardware and software

tools, including installation, configuration, maintenance and support of these systems.

He / She performs query resolution and customer care over web-chat or email.






Introduction


62

Methodology for Functional Analysis-Technical Support Executive – Non Voice


Usage Example



Occupation NA Product Support

Function

Job role Engineer Technical Support-

Provide IT related support to the end-users within or

outside the organization, including responding to

automated requests and query resolution.



3) Provide remote support for software applications

Tasks/OS




environment




vi. Deal remotely with basic IT service

requests/incidents-non voice


63


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Technical Support Executive – Non Voice (Pictorial)








Provide remote support for software applications

Deal remotely with basic IT service requests/incidents-non voice

Provide IT related support to the

end-users within or outside the organization,

including responding to

automated requests and

query resolution


64

Functional Mapping for Engineer Technical Support Executive – Non Voice



Provide IT related support

to the end-users within or

outside the organization,

including responding to

automated requests and

query resolution.


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Provide remote support for


i. SSC/ N 7201:

Deal remotely with basic IT service

requests/incidents-non voice


65

Contents




Functional Analysis-Technical Support Executive- Voice




Contact us:


Email:

[email protected]

Functional Analysis, ‘Technical Support Executive - Voice’

SECTOR: IT- BPM


OCCUPATION: Product Support

About the job role: Technical Support Executive - Voice has to provide remote

maintenance support to customers the organization. IT Support Services professionals

provide system level support on multi-user operating systems, hardware and software

tools, including installation, configuration, maintenance and support of these systems.

They manage and resolve client queries/issues primarily through telephonic calls. They

are required to resolve the queries/direct unresolved queries to the appropriate group.






Introduction


66

Methodology for Functional Analysis-Technical Support Executive – Voice


Usage Example



Occupation NA Product Support

Function

Job role Technical Support Executive - Voice:

Manage and resolve client queries/issues primarily through

telephonic calls



3) Provide remote support for software applications

Tasks/OS




environment




vi. Deal remotely with basic IT service

requests/incidents-voice


67


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Technical Support Executive – Voice (Pictorial)






Deal remotely with basic IT service requests/incidents-voice

Manage and resolve client queries/issues

primarily through telephonic calls



Provide remote support for software applications


68

Functional Mapping for Technical Support Executive – Voice



Manage and resolve client

queries/issues primarily

through telephonic calls


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Provide remote support for


i. SSC/ N 7301:

Deal remotely with basic IT service

requests/incidents-voice


69

Contents




Functional Analysis-Management Trainee




Contact us:


Email:

[email protected]

Functional Analysis, ‘Management Trainee’

SECTOR: IT- BPM


OCCUPATION: Sales and Marketing/ Business Development

About the job role: Management Trainees involved in assisting supervisors in

preparation and presentation of research reports and other market data in existing

formats.






Introduction


70

Methodology for Functional Analysis- Management Trainee


Usage Example



Occupation NA Sales and Marketing/ Business Development

Function

Job role Management Trainees

Assist supervisors in preparation and presentation of

research reports and other market data in existing formats.



3) Support primary and secondary research for

products

Tasks/OS




environment



vi. Create documents for knowledge sharing


products


71


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Management Trainee (Pictorial)





Assist supervisors in

preparation and presentation of research reports

and other market data in

existing formats.




Support primary and secondary research for

products

Create documents for knowledge sharing



72

Functional Mapping for Management Trainee



Assist supervisors in

preparation and

presentation of research

reports and other market

data in existing formats.


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Support primary and

secondary research for

products

i. SSC/ N 0703:


ii. SSC/ N 4101:


for products


73

Contents




Functional Analysis-Market Research Associate




Contact us:


Email:

[email protected]

Functional Analysis, ‘Market Research Associate’

SECTOR: IT- BPM


OCCUPATION: Sales and Marketing/Business Development

About the job role: Market Research Associates are involved in designing and carrying

out market research studies related to existing and proposed products and services.

They are involved in collecting, analysing and interpreting data and preparing reports

services.






Introduction


74

Methodology for Functional Analysis-Market Research Associate


Usage Example



Occupation NA Sales and Marketing/Business Development

Function

Job role Market Research Associate

Design and carry out market research studies related to

existing and proposed products and services.



3) Contribute to product marketing activities

4) Undertake market and product research

Tasks/OS




environment



vi. Create documents for knowledge sharing


products


75


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Market Research Associate (Pictorial)




Develop your knowledge, skills and competence Design and carry

out market research studies

related to existing and proposed products and

services.



Undertake market and product research


Undertake product / market research and insights, prepare reports and present findings

Contribute to product marketing activities




76

Functional Mapping for Market Research Associate



Design and carry out

market research studies

related to existing and

proposed products and

services.


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9004:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9003:


formats

Undertake market and

product research

i. SSC/ N 0703:


ii. SSC/ N 4101:

Undertake product / market research and

insights, prepare reports and present

findings


77

Contents




Functional Analysis-Sales/Pre-Sales Executive




Contact us:


Email:

[email protected]

Functional Analysis, ‘Sales/Pre-Sales Executive’

SECTOR: IT- BPM


OCCUPATION: Sales & Marketing/ Business Development

About the job role: Sales/Pre-Sales Executives develop and present technical products

and services of an organization to customers. They ensure the customers get a clear

understanding of the technical capabilities the product and organization can provide,

that their technical questions are answered, and that the presentation approach

demonstrates the technical excellence of the organization.






Introduction


78

Methodology for Functional Analysis-Sales / Pre Sales Executive


Usage Example



Occupation NA Sales & Marketing/ Business Development

Function

Job role Sales/Pre-Sales Executive

Generate and develop business for the organization.



3) Develop business opportunities

Tasks/OS



iii. Develop your knowledge, skills and competence

iv. Maintain a healthy, safe and secure working

environment


vi. Conduct marketing research and analysis for sales

vii. Contribute to new business generation

viii. Contribute to developing sales plans

ix. Contribute to development of responses to RFIs

and RFPs

x. Collect payment from clients


79


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Sales / Pre Sales Executive (Pictorial)






Contribute to development of responses to RFIs and RFPs

Conduct marketing research and analysis for sales

Contribute to developing sales plans

Contribute to new business generation

Generate and develop business

for the organization.



Develop business opportunities Collect payments from clients


80

Functional Mapping for Sales / Pre Sales Executive



Generate and develop

business for the

organization.


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Develop business

opportunities

i. SSC/ N 1101:


for sales

ii. SSC/ N 1102:

Contribute to new business generation

iii. SSC/ N 1103:

Contribute to developing sales plans

iv. SSC/ N 1104:

Contribute to development of response to

RFIs and RFPs

v. SSC/ N 1104:

Collect payments from clients


81

Contents




Functional Analysis-Test Engineer




Contact us:


Email:

[email protected]

Functional Analysis, ‘Test Engineer’

SECTOR: IT- BPM


OCCUPATION: Testing and Quality Assurance

About the job role: Test Engineer conducts scheduled and unscheduled tests in the

areas of Integration, Performance, Application and so on. They act as the final check

between the solution developed by the Application Developers and go-live.

The type of testing they do could be Functional Testing or Technical testing.

About the sub-sector: Software Products

Software Products are programs or code sets of any type, commercially available

through sale, lease, rental, or as a service. Packaged software revenues typically include

fees for initial and continued right-to-use packaged software licenses. The IT Industry

segment catering services to this area – through all or any of the product lifecycles – is

referred to as the Software Products sub-sector.

Introduction


82

Methodology for Functional Analysis-Tester / Test Engineer


Usage Example



Occupation NA Testing and Quality Assurance

Function

Job role Test Engineer -

Prepare and coordinate test plans to check applications and

software for defect and compatibility to standards



3) Test software applications

Tasks/OS




environment



vi. Design tests for software products/ applications/

modules

vii. Carry out automated tests on software

products/applications/modules

viii. Carry out manual tests on software



83


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Tester/ Test Engineer (Pictorial)






Carry out automated tests on software products/applications/modules

Design tests for software products/applications/ modules

Prepare and coordinate test plans to check

applications and software for defect and

compatibility to standards



Test software applications

Carry out manual tests on software products/applications/modules


84

Functional Mapping for Tester / Test Engineer



Prepare and coordinate test

plans to check applications

and software for defect and

compatibility to standards


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Test software applications

i. SSC/ N 1301:

Design tests for software products/

applications/ modules

ii. SSC/ N 1302:

Carry out automated tests on software


iii. SSC/ N 1303:

Carry out manual tests on software



85

Contents




Functional Analysis-Quality Assurance Engineer




Contact us:


Email:

[email protected]

Functional Analysis, ‘Quality Assurance Engineer’

SECTOR: IT- BPM


OCCUPATION: Testing and Quality Assurance

About the job role: Quality Assurance Engineer or QA Engineers are responsible for

setting quality standards for products, systems and processes within the organization.

They implement quality norms like TQM, ISO etc. and conduct audits and compliance

related activities. Depending upon the organization, they may be responsible for

conducting a final quality check on every application that is delivered to the client.






Introduction


86

Methodology for Functional Analysis- Quality Assurance Engineer


Usage Example



Occupation NA Testing and Quality Assurance

Function

Job role Quality Engineer:

Set quality standards for products, systems and processes

within the organisation



3) Manage quality

Tasks/OS




environment

iv. Develop the knowledge, skills and knowledge



vi. Contribute to quality assurance of projects

Contribute to quality assurance of projects


87


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Quality Assurance Engineer (Pictorial)






Set quality standards for

products, systems and processes

within the organization



Manage quality Contribute to quality assurance of projects


88

Functional Mapping for Quality Assurance Engineer



Set quality standards for

products, systems and

processes within the

organization


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Manage quality SSC/ N 1304:

Contribute to quality assurance of projects


89

Contents




Functional Analysis-Engineer: Software Transition




Contact us:


Email:

[email protected]

Functional Analysis, ‘Engineer: Software Transition’

SECTOR: IT- BPM


OCCUPATION: Transition

About the job role: Engineer-Software Transition is involved in the shifting or phasing

out of one process and the implementation of another. Transition professionals are

involved in the phasing out strategy creation, change management for implementing

new products and the intended communication to all stakeholders.






Introduction


90

Methodology for Functional Analysis-Engineer: Software Transition


Usage Example



Occupation NA Transition

Function

Job role Engineer: Software Transition -

Assist in shifting or phasing out of one process and the

implementation of another.



3) Manage change and transitions

Tasks/OS




environment




vi. Co-ordinate the deployment of software


vii. Migrate data to latest version of software

applications

viii. Install simpler software products/applications


91


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Engineer: Software Transition (Pictorial)






Install simpler software products / applications

Co-ordinate the deployment of software products/applications

Assist in shifting or phasing out of one

process and the implementation of

another



Manage change and transitions Migrate data to latest version of



92

Functional Mapping for Engineer: Software Transition



Assist in shifting or phasing

out of one process and the

implementation of another


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Manage change and

transitions

i. SSC/ N 0301:

Co-ordinate the deployment of software


ii. SSC/ N 0302:

Migrate data to upgraded version of


iii. SSC/ N 0304:

Install simpler software products /

applications


93

Contents




Functional Analysis-Communication Analyst




Contact us:


Email:

[email protected]

Functional Analysis, ‘Communication Analyst’

SECTOR: IT- BPM


OCCUPATION: Transition

About the job role: Communication Analysts involves the shifting or phasing out of one

process and the implementation of another. Transition professionals are involved in the

phasing out strategy creation, change management for implementing new products and

the intended communication to all stakeholders. A communication analyst will develop

communication plans for external and internal stakeholders






Introduction


94

Methodology for Functional Analysis-Communication Analyst


Usage Example

Sector IT- BPM


Occupation NA Transition

Function

Job role Communication Analyst

Develop communication plans for external and internal

stakeholders



3) Manage information and knowledge

Tasks/OS




environment



vi. Create documents to support the deployment and

use of software products/applications


95


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Communication Analyst (Pictorial)





Provide data/information in standard formats

Develop communication

plans for external and internal stakeholders



Manage information and knowledge

Create documents to support the deployment and use of software products/applications


96

Functional Mapping for Communication Analyst



Develop communication

plans for external and

internal stakeholders


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Manage information and

knowledge

i. SSC/ N 0505:

Create documents to support the

deployment and use of software



97

Contents







Contact us:


Email:

[email protected]

Functional Analysis, ‘Engineer: Packaging’

SECTOR: IT- BPM


OCCUPATION: Product Packaging

About the job role: Engineer: Packaging adds company-specific or industry vertical-

specific features and functionalities. Tests, fixes and packages software packages with

integrated software packaging tools for error-free deployments






Introduction

Functional Analysis-Engineer: Packaging


98

Methodology for Functional Analysis-Engineer: Packaging


Usage Example



Occupation NA Product Packaging

Function

Job role Engineer: Packaging

Add company-specific or industry vertical-specific features

and functionalities. Test, fix and package software with

integrated software packaging tools for error-free

deployments



3) Test, fix and package software

Tasks/OS




environment



vi. Package software products


99


Key Purpose/




Tasks/Possible NOS



Functional Mapping for Engineer: Packaging (Pictorial)






Add company-specific or industry

vertical-specific features and

functionalities. Test, fix and package software with

integrated software packaging tools for

error-free deployments



Test, fix and package software

Package software products


100

Functional Mapping for Engineer: Packaging



Adds company-specific or

industry vertical-specific

features and functionalities.

Tests, fixes and packages

software packages with

integrated software

packaging tools for error-

free deployments


colleagues

i. SSC/ N 9001:


ii. SSC/ N 9002:


iii. SSC/ N 9003:


working environment

iv. SSC/ N 9005:


competence


decisions

i. SSC/ N 9004:


formats

Test, fix and package

software

i. SSC/ N 6901:

Package software products


101

Next Steps

Functional Analysis leads to the identification of tasks/ activities / Functions for each of the 67 entry

level Job-roles across the IT- BPM industry. These entry level functions have been derived after

numerous levels of disaggregation from the occupation definitions, Job-roles and competencies and are

therefore indicative of the possible titles for the National Occupational Standards. They help identify the

skills and competencies required for these entry level Job-roles as well as the levels of knowledge

required.

The functions identified through the process of Functional Analysis have been listed below. For ease of

reference, these have been split into Generic functions or functions that are common across the IT- BPM

Industry and Technical functions or functions that are specific to each sub-sector of the IT- BPM

industry.

Generic Functions (Common across all four Sub-sectors)

No. NOS Code Function / Tasks

1 SSC/ N 9001 Manage your work to meet requirements

2 SSC/ N 9005 Develop your knowledge, skills and competence

3 SSC/ N 9002 Work effectively with colleagues

4 SSC/ N 9004 Provide data/information in standard formats

5 SSC/ N 9003 Maintain a healthy, safe and secure working environment


102

Technical Functions for SPD Sub-sector

S No. Function / Tasks

1 SSC/ N 1101 Conduct marketing research and analysis for sales

2 SSC/ N 1102 Contribute to new business generation

3 SSC/ N 1103 Contribute to developing sales plans

4 SSC/ N 1104 Contribute to development of responses to RFIs and RFPs

5 SSC/ N 1105 Collect payments from corporate clients

6 SSC/ N 4101 Conduct marketing research and analysis for products

7 SSC/ N 0501 Contribute to the design of software products and applications

8 SSC/ N 6004 Contribute to the design of embedded software modules

9 SSC/ N 0502 Develop software code to specification

10 SSC/ N 0503

Develop media content and graphic designs for software products and

applications

11 SSC/ N 0504

Contribute to translation/localization of software applications and

interfaces

12 SSC/ N 0505

Create documents to support the deployment and use of software


13 SSC/ N 1301 Design tests for software products/applications/modules

14 SSC/ N 1302 Carry out automated tests on software products/applications/modules

15 SSC/ N 1303 Carry out manual tests on software products/applications/modules

16 SSC/ N 6901 Package software products

17 SSC/ N 0301 Co-ordinate the deployment of software products/applications

18 SSC/ N 0302 Migrate data to latest version of software applications

19 SSC/ N 0303

Verify operational readiness for software product/application

deployment


103

S No. Function / Tasks

20 SSC/ N 0304 Install simpler software products/applications

21 SSC/ N 0101 Deal remotely with basic IT service requests/incidents

22 SSC/ N 1304 Contribute to quality assurance of projects

23 SSC/ N 6201 Research existing patents relating to software products

24 SSC/ N 6202 Complete patent applications for software products under guidance


104

Annexure A: NVEQF level decsriptors Level General Education

Qualifications MHRD-

AICTE , UGC

Process required Professional

knowledge

Professional skill

Core skill Responsibility

1

Class IX

(Pre-vocational)

prepares person to

carry out process that

are repetitive and

require no previous

practice

familiar with

common trade-

related

terminologies, words

meaning &

understanding

Routine and repetitive,

takes safety and security

measures.

reading and writing,

addition subtraction

personal financing,

familiarity with social and

religious diversity, hygiene

and environment

no responsibility,

always works under

continuous

instruction and close

supervision

2 Class X (Pre-vocational)

prepares person

to/carry out process

that are repetitive on

regular basis with little

application of

understanding, more of

practice

Material tools and

application in a

limited context,

understands context

of work and quality

limited service skill used

in limited context, select

and apply tools, assist in

professional works with

no variables differentiates

good and bad quality

receive and transmit

written and oral messages,

basic arithmetic personal

financing understanding of

social political and religious

diversity, hygiene and

environment

no responsibility

works under

instruction and close

supervision

3

Semi-

skilled

worker

Class XI (General

Academic/ Vocational

Education)

person may carry out a

job which may require

limited range of

activities routine and

predictable

Basic facts, process

and principle applied

in trade of

employment

recall and demonstrate

practical skill, routine and

repetitive in narrow range

of application

Communication written

and oral, with minimum

required clarity, skill of

basic arithmetic and

algebraic principles,

personal banking, basic

understanding of social

Under close

supervision.

Some responsibility

for own work within

defined limit.


105

Level General Education


AICTE , UGC


knowledge

Professional skill


and natural environment

4

Skilled-

worker

Class XII (General

Academic/Vocational

Education)

work in familiar,

predictable, routine,

situation of clear choice

factual knowledge of

field of knowledge or

study

recall and demonstrate

practical skill, routine and

repetitive in narrow range

of application, using

appropriate rule and tool,

using quality concepts

language to communicate

written or oral, with

required clarity, skill to

basic arithmetic and

algebraic principles, basic

understanding of social

political and natural

environment

Responsibility for own

work and learning

5

Supervisor

Diplomas job that require well

developed skill, with

clear choice of

procedures in familiar

context

Knowledge of facts,

principles,

processes and

general

concepts, in a field of

work or

study.

a range of cognitive and

practical skills required to

accomplish tasks and

solve problems by

selecting and applying

basic methods, tools,

materials and information

Desired mathematical skill,

understanding of social,

political and some skill of

collecting and organizing

information,

communication

responsibility for own

work and learning and

some responsibility

for other 's works and

learning


106



AICTE , UGC


knowledge

Professional skill


6

Master

technician/

trainer

Graduate

Certificates/Advanced

Diplomas

demands wide range of

specialized technical

skill, clarity of

knowledge and practice

in broad range of

activity involving

standard non-standard

practices

factual and

theoretical

knowledge in broad

contexts

within a field of work

or study

a range of cognitive and

practical skills required to

generate solutions to

specific problems in a

field of work or study

Reasonably good in

mathematical calculation,

understanding of social,

political and, reasonably

good in data collecting

organizing information,

and logical communication

Responsibility for own

work and learning

and full responsibility

for other 's works and

learning

7

Graduates

Bachelor Degrees and

Graduate Diplomas

requires a command of

wide ranging

specialized theoretical

and practical skill,

involving variable

routine and non-

routine context.

wide ranging , factual

and theoretical

knowledge in broad

contexts

within a field of work

or study

wide range of cognitive

and practical skills

required to generate

solutions to specific

problems in a field of

work or study

good logical and

mathematical skill, under-

standing of social political

and natural environment

good in collecting and

organizing information,

communication skill

full responsibility for

output of group and

development

8

Honours

Post Graduate

Certificates, Post

Graduate Diplomas and

Bachelor Degrees

(Honours)

Comprehensive, cognitive, theoretical knowledge and practical skills to

develop creative solutions, to abstract problem. Undertakes self-study,

demonstrates intellectual independence, analytical rigor and good

communication.

Exercise management and supervision in the

context of work/study having unpredictable

changes, responsible for development of self and

others.


107



AICTE , UGC


knowledge

Professional skill


9

Master

Masters Advanced Knowledge and skill. Critical understanding of the subject,

demonstrating mastery and innovation, completion of substantial

research and dissertation.

Responsible for decision making in complex

technical activities, involving unpredictable

study/work situations.

10

Doctorate

Doctorates Highly specialized knowledge and problem solving skill to provide original

contribution to knowledge through research and scholarship.

Responsible for strategic decisions in

unpredictable complex situations of work/study.

(Source: Report on NVQ of DGET, Ministry of

Labour and Employment, GOI).