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Assessment Guidelines for Trainers / Trainees SSC/Q2601 Analyst – Research

QP CODE: Q2601QP TITLE: Analyst – Research

OVERVIEW

Test Duration 140 minutesDuration - SSC/N2601

140 minutes

Duration - SSC/N2602Duration - SSC/N0703Duration - SSC/N9001Duration – SSC/N9002Duration – SSC/N9003Duration – SSC/N9004Duration – SSC/N9005

Natural Language Options English (Single language assessment at a time)Can be translated to vernacular languages as well.

Distribution of Marks As mentioned in the Qualification PackPass Criteria To be finalized Technology tools / Platforms Tested (Mandatory)

i) ii)iii) iv)

Technology tools / Platforms Tested (Select any one)i) NA ii)iii) iv)

Infrastructure Requirements As per standard list provided to Assessment CentersQP Specific Infrastructure Requirements (if any) – Not Applicable specific to QP

i) ii)

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SAMPLE QUESTIONS

SSC/N2601 (Carry out primary research for clients)

Q1. Type: Theory (Sampling) PC Tested: PC2 Level: Moderate

Given here is a list of populations and samples. Select the option in which the sample is most likely to be representative (rather than biased) of the population from which it is drawn.

A. Population: Adults from a single geographic area. Sample: Employees at a local factory.B. Population: The general population in a Legislative constituency in a city. Sample: All patients

registered at local general hospital.C. Population: Online shoppers. Sample: List of individuals who have web-based email.D. Population: Owners of luxury cars. Sample: BMW owners.

Correct Answer: B

Q2. Type: Skill (Primary Research Methods) PC Tested: PC1 Level: Difficult

Consider the below response item on a survey where respondents can rate different packages, being provided by a cell phone company, on various attributes. Which type of analysis can be conducted on the data captured from these responses to determine how the respondents value different features of the service package.

A. Linear RegressionB. Factor AnalysisC. Cluster AnalysisD. Conjoint Analysis

Correct Answer: D

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Q3. Type: Theory (Sampling) PC Tested: PC2 Level: Easy

Which of the following statements is generally true with respect to the sample size for analysis on a given dataset?

Ops. A. The larger the sampling size, the greater the sampling error

B. The more categories or breakdowns you want from your data analysis, the larger the sample needed

C. The fewer categories or breakdowns you want from your data analysis, the larger the sample needed

D. As sample size decreases, so does the size of the confidence interval

Correct answer: B

Q4. Type: Theory (Primary Research Methods) PC Tested: PC3 Level: Moderate

You need to design a rating scale to capture respondents’ desire to purchase your company’s product. Though you want to capture the different levels of respondent interests, you want to eliminate any neutral responses. Which of the following scales should you then choose?

A. 5-point scaleB. 4-point scaleC. 2-point scaleD. Open ended numerical response.

Correct Answer: B

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Q5. Type: Theory (Primary Research Methods) PC Tested: PC3 Level: Easy

You are supposed to create a survey to capture the key requirements of users for a Smart Class product meant for teaching in schools. To understand how to do this, you go through another similar survey created by your colleague. Match the Survey Item snapshots given below to their correct type in the list that follows.

Type 1

Type 2

Type 3

a. Single Answer Buttonb. Multiple Answer Checkboxesc. Open Response Comment Box

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Ops.

A. Type 3 – b, Type 2 – a, Type 1 – c B. Type 3 – a, Type 2 – c, Type 1 – bC. Type 3 – c, Type 2 – a, Type 1 – bD. Type 3 – b, Type 2 – c, Type 1 – a

Correct Answer: B

Q6. Type: Skill (Primary Research Methods) PC Tested: PC5 Level: Moderate

While constructing a questionnaire, which of the following guidelines should be followed:

I. Use "leading" or "loaded" questions

II. Use natural language

III. Understand your research participants

IV. Pilot your test questionnaire

V. Avoid using multiple items to measure a single construct

A. All of the aboveB. III, IV and V C. I, II and III D. II, III, IV and V

Correct Answer: D

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Q7. Type: Skill (Questionnaire) PC Tested: PC5 Level: Easy

You are supposed to create a survey to collect information about the work culture of an organization. Therefore, you need to create quality questions for understanding an employee's preferences and feedback for the management. Given below are 3 pairs of sample questions on different aspects of work culture. From each pair, choose the question that is appropriate to be include in the survey.

Question 1. (Likert scale based item)

I. How satisfied or dissatisfied are you with the pay and growth prospects in your current job?

OR

II. a. How satisfied or dissatisfied are you with the pay of your current job?

b. How satisfied or dissatisfied are you with the growth prospects of your current job?

Question 2.

I. How frequently do you take the advantage of “Work from Home” facility? (Twice or more in a week/Once a week/ Twice or more in a month/ Once a month/Less than once a month/Never)

OR

II. Do you take advantage of “Work from Home” facility? (Yes/No)

Question 3.

I. How awesome do you think the company’s Management is?

OR

II. How would you rate the Management of the company on a scale of 1 to 10?

A. Question 1 : II, Question 2: I, Question 3: II

B. Question 1 : I, Question 2: I, Question 3: II

C. Question 1 : II, Question 2: II, Question 3: I

D. Question 1 : I, Question 2: II, Question 3: I

Correct Answer: A

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Q8. Type: Skill (Primary Research Methods) PC Tested: PC5 Level: Easy

Which type of interviews allow the questions to emerge from the immediate context or course of things?

Ops. A. Interview guide approach

B. Informal conversational interview

C. Closed quantitative interview

D. Standardized open-ended interview

Correct answer: B

Q9. Type: Skill (Primary Research Methods) PC Tested:PC5 Level: Easy

What does the reliability of a questionnaire imply?

Ops. A. A Reliable questionnaire is one which is prepared and deployed within the expected timeline

B. A Reliable questionnaire is one which is favored or liked by respondents

C. Reliability is a measure of how consistent are the results of using the questionnaire.

D. A Reliable questionnaire is one which is conducted as planned without any process deviations

Correct answer: C

Q10. Type: Skill (Primary Research Methods) PC Tested:PC9 Level: Moderate

While conducting an interview, one often needs to go deeper into responses to find subliminal causes for actions and beliefs. This leads to interviewer asking questions like "Anything else?, What do you mean?, Why do you feel that way?" These types of questions are called:

A. Contingency questions

B. Probes

C. Protocols

D. Counter questions

Correct answer: B

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SSC/N2602 (Carry out secondary research for clients)

Q1. Type: Theory (Secondary Sources) PC Tested:PC2 Level: Easy

While going through secondary data for understanding the demand for a particular feature in an upcoming software product, you come across data sources that are reporting conflicting findings. Which of the following steps will you take to overcome this problem?

1. Decide if the source of the data in the reports is a primary or a secondary source and look for a citation for verification.

2. Look for more data sources covering the topic and determine the most widely held conclusion.3. Consult a local expert in the topic area.

Choose the correct answer from options below:

A. 1 and 2 only

B. 2 and 3 only

C. 1 and 3 only

D. All 1, 2 and 3

Correct answer: D

Q2. Type: Theory (Secondary Sources) PC Tested: PC5 Level: Easy

Which of the following should not be categorized as a secondary source of data for research?

Ops. A. Data obtained from the CENSUS of India website.

B. Data gathered through Surveys floated to a population of respondents

C. Data obtained from research reports

D. Data obtained from Government of India archives and documents.

Correct answer: B

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Q3. Type: Theory (Secondary Research) PC Tested:PC5 Level: Moderate

You need to use secondary data for a research project. Which of the following is not a disadvantage with respect to using secondary data?

A. You do not know why it was originally collected.

B. All of the needed data needed for your research will rarely be available.

C. It may not be useable for the original purpose of research.

D. It is difficult to gather primary data as compared to secondary data.

Correct answer: D

Q4. Type: Skill(Statistical Analysis) PC Tested: PC9/10 Level: Moderate

Consider the below results of Regression analysis performed on excel to determine whether Price and Advertising Expense explain the variation in Quantity Sold for a product. Choose the option that correctly explains the interpretation of the result.

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A. 98% of the variation in Quantity Sold is explained by the independent variables Price and Advertising; The results are statistically significant.

B. 96% of the variation in Quantity Sold is explained by the independent variables Price and Advertising; The results are NOT statistically significant.

C. 96% of the variation in Quantity Sold is explained by the independent variables Price and Advertising; The results are statistically significant.

D. 98% of the variation in Quantity Sold is explained by the independent variables Price and Advertising; The results are NOT statistically significant.

Correct Answer: C

Q5. Type: Skill (Statistical Analysis – SPSS) PC Tested: PC9/10 Level: Difficult

Consider the ANOVA table corresponding to a K-Means Cluster Analysis done on a set of companies using SPSS. Interpret this table to determine which factors have the most and least influence on forming of clusters.

A. Assets have the maximum influence in forming of clusters while Net Profit has the leastB. Net Profit has the maximum influence in forming of clusters while Assets have the leastC. Loans have the maximum influence in forming of clusters while Net Profit has the leastD. Net Profit has the maximum influence in forming of clusters while Loans have the least

Correct Answer: A

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Q6. Type: Skill (Statistical Analysis – Excel) PC Tested: PC9/10 Level: Moderate

Consider the result of a single factor ANOVA given below, run using MS excel on three different teams (each dataset taken in one column) of call center employees, to check whether the mean issues resolved by any two teams are significantly different. The Null Hypothesis is that all means are equal. Which of the given options is a valid interpretation from the below result.

A. The means of the three teams are not all equalB. The means of the three teams all equalC. The result is not conclusive to make any inferenceD. The means of all three teams are all different

Correct Answer: A

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Q7. Type: Skill (Data Manipulation - R) PC Tested: PC9 Level: Moderate

Write functions Func1 and Func2 such that if xVec is the vector (x1, x2, . . . , xn), then Func1(xVec) returns the vector ( x1, x2

2 , . . . , xnn ) and Func2(xVec) returns the vector ( x1, (x2

2)/2 , . . . , (xnn)/ n ).

Ops:

A. Func1 <- function(xVec) {

xVec ^(1:length(xVec)) } Func2 <- function(xVec) {

n <- length(xVec) (xVec^(1:n))/(1:n)

}

B. Func2 <- function(xVec) {


n <- length(xVec) (xVec^(1:n))/(1:n)

}

C. Func1 <- function(xVec) {


n <- length(xVec) (xVec^(n:1))/(n:1)

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}

D. Func2 <- function(xVec) {


n <- length(xVec) (xVec^(n:1))/(n:1)

}

Correct answer: A

Q8. Type: Skill (Data Analysis – Excel) PC Tested: PC8 Level: Moderate

Determine the result when following formula is used =VLOOKUP(B1,A4:B8,2) to get a particular match w.r.t. the below excel data.

Ops: A. A

B. B

C. C

D. D

Correct Answer: C

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Q9. Type: Skill (SPSS) PC Tested:PC9/10/11 Level: Moderate

Which of the following set of instructions should be given to SPSS to generate Spearman's rho test to measure the strength of association between two ranked variables?

A. Analyze; Crosstabs; Descriptive Statistics; Spearman; OK

B. Graphs; Frequencies; [select variables]; Spearman; OK

C. Analyze; Compare Means; ANOVA table; First layer; Spearman; OK

D. Analyze; Correlate; Bivariate; [select variables]; Spearman; OK

Correct Answer: D

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SSC/N0703 (Create documents for knowledge sharing)

Q1. Type: Skill PC Tested: PC2 Level: Easy

As an Analyst in an organization, you are asked to provide analysis on the growth rate of revenue corresponding to several ongoing projects in the company for the last 6 months. For obtaining information regarding these projects, you should:

Ops. A. Search online for information related to the company

B. Access existing documents by requesting appropriate permissions

C. Ask your colleagues for relevant documents

D. Use best estimations and approximations to create data you don’t have.

Correct answer: B

Q2. Type: Skill (Excel) PC Tested: PC 5 Level: ModerateConsider the Excel table given below. A person wants to showcase the Average Age of users of different brands of Cellphones for a particular selected Location using the PivotTable. Which of the given alternatives provides the correct mapping of the fields with the areas for the given PivotTable?

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A. Filters - Locations, Rows – Cellphone Brands, Values – Average of Age (in years)B. Filters - Cellphone Brands, Rows - Locations, Values – Average of Age (in years)C. Filters - Cellphone Brands, Rows - Name, Values – Average of Age (in years) D. Filters - Locations, Rows – Name, Values – Average of Age (in years)

Correct Answer: A

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Q3. Type: Skill PC Tested:PC 4 Level: Moderate

Consider the Content structure of a Research Report. Match the missing section numbers to the appropriate title in the given options.

A. 1 – Abstract, 2 - Conclusion, 3 – Appendices, 4 – ResultsB. 1 – Abstract, 2 - Results, 3 – Appendices, 4 – ConclusionC. 1 – Abstract, 2 - Results, 3 – Conclusion, 4 –AppendicesD. 1 – Appendices, 2 - Results, 3 – Conclusion, 4 –Abstract

Correct answer: C

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Q4. Type: Skill (MS Word) PC Tested: PC5 Level: Easy

Consider the following snapshot of the Font and Formatting Toolbar in Microsoft Word. Which of the following tools, highlighted in numbered Red Boxes, is used for text indentation.

A. 1B. 2C. 3D. 4

Correct Answer: D

Q5. Type: Skill PC Tested:PC 6 Level: Easy

While developing a knowledge sharing document, an analyst should have access to:

I. Pre-defined organizational templates

II. Reliable resources documenting organizational processes and guidelines

III. Utility tools required for process documentation and flowcharting

IV. Confidential documents including customer contracts

A. All of the mentioned optionsB. I, II & IV onlyC. II & III onlyD. I, II and III only

Correct answer: D

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Q6. Type: Theory PC Tested: PC8 Level: Moderate

Consider the below excerpt from a Research Report on “Effects of Stress on Employees”. Identify the most suitable section head from the below list of sections for this excerpt?

“Today, many organizations and employees are experiencing the effects of stress on work performance. The effects of stress can be either positive or negative. What is perceived as positive stress by one person may be perceived as negative stress by another, since everyone perceives situations differently. According to Barden (2001), negative stress is becoming a major illness in the work environment, and it can debilitate employees and be costly to employers. Managers need to identify those suffering from negative stress and implement programs as a defense against stress. These programs may reduce the impact stress has on employees' work performance.”

A. Problem Statement

B. Research Result

C. Introduction

D. Project Objectives

Correct answer: C

Q7. Type: Theory PC Tested: PC9 Level: Easy

Consider the following document updates entered by an IT Analyst in chronological sequence and answer the question that follows:

File Name Version Date ModifiedProcess_Doc 1.0 14-Jan-16Process_Doc 1.1 15-Jan-16Process_Doc 1.2 20-Jan-16Process_Doc 1.3 17-Jan-16Process_Doc 2.0 23-Jan-16

Which of the given entries has a logical error with respect to the ‘Date Modified’?

A. Process_Doc 2.0

B. Process_Doc 1.1

C. Process_Doc 1.0

D. Process_Doc 1.3

Correct answer: D

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SSC/N9001 (Manage your work to meet requirements)


Among the following points what should an office employee follow to ensure tidiness around his/her work area?

I. Establish daily, weekly and monthly cleaning procedures.

II. Implement a paper recycling program.

III. Have snacks and refreshments at the workspace.

Choose the correct answer from the options given below.

Ops.

A. Only (I)

B. Only (I) and (II)

C. Only (II) and (III)

D. All (I), (II) and (III)

Correct Answer: B

Q2. Type: Theory (Situational Judgement) PC Tested: PC2 Level: Easy

On a Monday morning, you enter the office and see that there is a lot of litter on the office floor. What will be the most appropriate response?

Ops. A. Ignore the litter and do your job

B. Scold the cleaner for not doing his job

C. Call the cleaner and ask him to clean the office immediately and warn him not to repeat such mistakes

D. Clean the office by yourself

Correct Answer: C

Q3. Type: Theory (Work Management) PC Tested: PC3 Level: Moderate

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Of all the following jobs what would be the correct order of priority for an office employee?

I. Work on a new assignment that your boss has given you to complete in 3 days.

II. Complete a report which is due in 4 hours.

III. Work on a monthly report that is to be discussed in a week.


Ops. A. I - II – III

B. III - II – I

C. I - III – II

D. II -I- III

Correct answer: D

Q4. Type: Theory (Statement and Conclusion) PC Tested: PC6 Level: Difficult

Below are given statements followed by two conclusions. Take the given statements to be true, even if they contradict commonly known facts, and determine the conclusion/s that logically follow/s from the statements.

Statements:

I. Some pants are trousers.

II. All the trousers are jeans.

Conclusions:

I. All the jeans are trousers.

II. Some pants are definitely jeans.

Ops. A. Only conclusion I follows

B. Only conclusion II follows

C. Either conclusion I or conclusion II follows

D. Neither conclusion I nor conclusion II follows

Correct answer: B

Q5. Type: Theory (Quant – Time and Work) PC Tested: PC5 Level: Moderate

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Amardeep was allotted a project which she would have completed in 5 days. But she asked for help of her team member Shreya so that they could complete the project within the deadline of 3 days. Determine the number of days that Shreya would have taken to complete the same project alone.

Ops. A. 5 days

B. 5(1/2) days

C. 7 days

D. 7(1/2) days

Correct Answer: D

SSC/ N9002 (Work effectively with colleagues)

Q1. Type: Theory (Statement and Conclusion) PC Tested: PC2 Level: Moderate

Which of the given conclusions logically follow(s) from the given statements?

Statement:

Akshay informed the client that the deadline of the project will not be met due to lack of manpower.

Conclusions:

I. The process followed by Akshay's team was not efficient.

II. There were not enough members in the Akshay's team.

Ops. A. Only conclusion I follows.

B. Only conclusion II follows.

C. Both conclusion I and conclusion II follow.

D. Neither conclusion I nor conclusion II follows.

Correct answer: B

Q2. Type: Theory (Verbal Ability) PC Tested: PC4 Level: Moderate

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Which of the phrases given below should replace the underlined phrase to make the sentence grammatically correct?

Preeti is tired as she is working since 6 o'clock in the morning.

Ops. A. she was working

B. she has been working

C. she have been working

D. she will be working

Correct answer: D

Q3. Type: Theory (Verbal Ability) PC Tested: PC4 Level: Easy

Fill in the blank(s) with the most suitable option.

Sir, would you _____ if I send you the presentation tomorrow?

Ops. A. hate

B. agreed

C. mind

D. might

Correct answer: C

Q4. Type: Theory (Situational Judgement) PC Tested: PC5 Level: Moderate

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Sheetal and Bhavnish are assigned a project together. Bhavnish was unable to complete his part of work on time due to which Sheetal was unable to complete the remaining work on time. Bhavnish was given a warning from their manager for the same. What should he do?

Ops. A. He should talk to the manager and apologize for his mistake

B. He should blame Sheetal for the delay as the remaining work was assigned to her

C. He should try to talk to Sheetal and convince her to take the blame on both of them

D. He should ignore the warning given by his manager

Correct answer: A

Q5. Type: Theory (Situational Judgement) PC Tested: PC7 Level: Easy

One of your team members is lazy and has a laid back attitude. What should you do to make him an active team player?

Ops. A. You should scold him in front of other team members so that he gets embarrassed

B. You should talk to him and motivate him to work hard in order to have professional growth in the organization

C. You should ask your manager to terminate him for some days

D. You should ask other team members to timely humiliate him

Correct answer: B

SSC/ N9003 (Maintain a healthy, safe and secure working environment)

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Which of the following should NOT be practiced in an office?

Ops. A.

B.

C.

D.

Correct answer: B

Q2. Type: Theory(Visual Reasoning) PC Tested: PC3 Level: Difficult

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Which one of the following images is most unlike the other three?

Ops. A. (1)

B. (2)

C. (3)

D. (4)

Correct answer: B


You notice that one of your colleagues is in a lot of stress because of being constantly bullied by another colleague. What should be the appropriate response from your part?

Ops. A. Report the issue to the higher authority

B. You should ignore the matter as you have no role to play in it

C. You should discuss the matter with your colleagues

D. You should confront the bully by yourself

Correct answer: A


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What is the correct course of action to deal with hazards at workplace?

I. Spot the hazard

II. Make the changes

III. Assess the risks


Ops. A. I - II – III

B. III - II – I

C. I - III- II

D. III - II – I

Correct answer: C


You are joining a new company and on the first day you find that there are no fire exits from the office. Among the following points what is/are the most appropriate thing to do:

I. Go to your supervisor and tell him about the problem and the necessity of fire exits.

II. Search other exit ways that would be helpful during emergencies and inform about it to everyone.

III. Register a complaint against the security department.

Choose the correct answer from the options given below:

Ops. A. Only (I)

B. Only (I) and (II)

C. Only (II) and (III)

D. All (I), (II) and (III)

Correct answer: B

SSC/ N9004 (Provide data/information in standard formats)

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You are required to submit a daily report in a tabular format. Which of the following applications is most appropriate to create such tables?

Ops. A. Adobe Photoshop

B. Notepad

C. Corel Draw

D. MS Excel

Correct answer: D

Q2. Type: Theory(Data Interpretation) PC Tested: PC3 Level: Moderate

Study the following graph and determine the percentage decrease (approximate) in number of work related fatal accidents from year 1975 to 2010.

Ops. A. 25%

B. 37%

C. 59%

D. 73%

Correct answer: C

Q3. Type: Theory(Data Interpretation) PC Tested: PC5 Level: Difficult

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Consider the following table that shows the percentage distribution of population of five states A, B, C, D and E on the basis of poverty line and also on the basis of gender and answer the question that follows.

What will be (approximately) the female population above poverty line for the state B if the male population below poverty line for state B is 3.15 million?

Ops. A. 6 million

B. 6.2 million

C. 6.39 million

D. 6.5 million

Correct answer: C


Which of the following program can open a file with an .html extension?

Ops. A. Photoshop

B. Adobe reader

C. Mozilla Firefox

D. MS Access

Correct answer: C


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Which department is to be contacted regarding the issues related to database of a website?

Ops. A. Analysis department

B. Design department

C. Development department

D. Content department

Correct answer: C

SSC/ N9005 (Develop your knowledge, skills and competence)

Q1. Type: Theory(Situational Judgement) PC Tested: PC1 Level: Moderate

You are stuck with some technical issues at an early stage of an important project, in such a case to ensure the completion of project in the timelines you will:

Ops. A. leave the assignment by giving excuses and get it assigned to someone else

B. complete the assignment by managing the issues on your own

C. go through the books and surf the internet to resolve the issues

D. get the help from your team members and seniors who are well versed with such issues

Correct answer: D


The assessment test of employees of a company gives all the information EXCEPT:

Ops. A. their performance

B. level of their knowledge

C. their skill set

D. their co-operation with team members

Correct answer: B

Q3. Type: Theory(Situational Judgement) PC Tested: PC6 Level: Moderate

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Consider a technology that you are interested in learning but you do not have the opportunity to apply this technology as a part of your current work. Which of the following is the most suitable course of action that you can take in this case?

Ops. A. Learn by working on the technology during your free time

B. Consider employment opportunities in that domain with your learning goals

C. Ignore your interests and learning goals and stick to your work

D. Discuss with your manager if there is any requirement related to the technology

Correct answer: D


To get a report on performance of employees, the testing criteria should NOT consist of:

Ops. A. knowledge of employee

B. professional development of employee

C. range of skills of an employee

D. salary of an employee

Correct answer: D


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In your company, there is a policy to test the performance of all the employees every 6 months. By looking at your evaluation, you come to know about some of your weak areas. What would you do then?

Ops. A. Claim that the evaluation is false and incorrect

B. Analyze your weak areas and try to improve on them

C. Ask for a re-evaluation

D. Blame your colleagues for your bad performance

Correct answer: B

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it-ites ssc nasscom · web viewwhile going through secondary data for understanding the demand...

Documents