it ops mgmt in the new virtualized, software-defined world
TRANSCRIPT
1 © Copyright 2013 EMC Corporation. All rights reserved.
IT Operations Management for your new Software-defined World
Challenges and Solutions to Prepare for the Next Wave of Innovation
Jim Frey, VP of Research, Enterprise Management Associates, Inc Tom Hayes, Product Director, EMC
2 © Copyright 2013 EMC Corporation. All rights reserved.
Agenda
Enterprise Management Associates Perspective
A Poll or Two
A Way Forward: Visualize, Analyze, Optimize
Key Takeaways
Q&A
Defining “Software-Defined”
Prime Objective: “Agility”
• Abstract app/service design & delivery away from details of the hosting/delivery
technologies
Slide 3 © 2013 Enterprise Management Associates, Inc.
Scope: All IT Domains
• Compute, Connectivity, Data
Technical Enablers
• Virtualization
• Programmability (APIs)
Macro Catalyst
• Cloud “Transformations”
Key Outcomes
• Transition to Services-Oriented IT
• Software Defined Integrated Infrastructure
Software-Defined: Impact on IT Operations
1. Increased Dependence/Demand for Highly Available, High Performing
Infrastructure
2. Loss of Traditional Visibility
• New virtual elements, infrastructure, overlays, topologies, protocols….
3. Increased Velocity, Volume of Change
• vMotion was just the start…..
4. Essential Shift towards
Service Orientation/Awareness
• End User Productivity
• Customer Satisfaction
• Business Impact
Slide 4 © 2013 Enterprise Management Associates, Inc.
Software-Defined: Operations Management Priorities
Traditional Best Practices Still Apply!!!
• Engineering and Operations “Must-Haves”
1. Understanding how physical infrastructure supports virtual infrastructure &
applications
2. Automation, to keep up with change
3. Service-awareness, to understand
impact at all times
• Three-Pronged Approach
1. Visualize
2. Analyze
3. Optimize
Slide 6 © 2012 Enterprise Management Associates, Inc.
Visualizing the Software-Defined Infrastructure
Requirements:
• Integrated/Converged/Cross-Domain
• Physical + Virtual components
• Comprehensive views + individual/contextual detail
• Availability + Performance
• Moving from break-fix to proactive assurance
• Adaptive / Automatically Keeping Pace with
Change
• Operational agility to match infrastructure agility
Slide 7 © 2012 Enterprise Management Associates, Inc.
Challenge:
Establish sufficiently granular awareness across a highly dynamic,
virtualized environment
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Visualize • Understand complex, fast-changing
relationships among IT infrastructure elements, and applications and services
Optimize • Maximize resources and control costs
with end-to-end performance and capacity management and reporting
Analyze • Access availability, performance, and
configuration insights needed to proactively identify and resolve issues
Storage Network Compute
Applications
Service Assurance
Physical and Virtual/SW-Defined
EMC Service Assurance Suite
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Visualize: Common Presentation Layer “Single Pane of Glass” for the Operator
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Visualize: New Watchlist New Operator Dashboard view
Monitor critical devices at a glance
Notification Summary from Smarts Notification Manager
Impact Summary from Group Health Dashboard
Compliance Info and Change History from NCM
Analyzing the Software-Defined Infrastructure
Requirements:
• Understand Relationships
• Between network/server/storage domains
• Between physical and virtual layers
• Recognize importance/relevance of change events and
activities
• Modeling for automated analysis
• Visual presentation for graphical/cognitive analysis
• Impact awareness for prioritization
Slide 11 © 2012 Enterprise Management Associates, Inc.
Challenge:
Process huge volumes of monitoring metrics and indicators to identify
actionable intelligence…..fast!
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Analyze – Root Cause and Impact
TRADITIONAL MTTR
MTTI MTTF
EMC MTTR
REPAIRED
MTTF MTTI
EMC MTTR
MTTF MTTI
FIND and FIX problems before your users are impacted
POINT OF BUSINESS IMPACT
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Storage
SAN Switches
ESX Server
Applications
VMs • Lost connectivity from
one of HBAs to SAN switch,
• Redundancy is reduced,
• Is there an impact to the applications?
Example: Server Lost Redundancy to Storage Array Automating the understanding the Issue and the Impact
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Analyze - Configuration Management
• Manage configuration changes and updates across the infrastructure
• Complements and enhances root-cause analysis
• Automated remediation and device updates
COMPUTE
NETWORK
STORAGE
Optimizing the Software-Defined Infrastructure
Requirements:
• Understand Usage – Expected vs. Unexpected
• Assess Impact & Success of New
Apps/Services/Technologies
• Prior state
• Pilot deployment
• Production rollout
• Share Operational Insights
• Dashboards, Portals, and Reports
• Cross-team, cross-org collaborative communications
Slide 19 © 2012 Enterprise Management Associates, Inc.
Challenge:
Continuously improve success throughout the lifecycle – planning,
deployment, and ongoing operations
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• Associate costs to resources
• Leverage Cloud Services Catalog
• Integrate with Enterprise CMDB
• Real-time resource utilization reports
• Scheduled views delivered automatically to BUs, Customers
Optimize – Performance Analysis and Reporting Real-time SLAs/KPIs/KQIs, Chargeback/Showback
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Customer Success: Verizon
Customer Profile Success Story
Industry: Service Provider
Businesses: Verizon provides superior broadband, video, wireless and wireline services to consumers, businesses, governments and wholesale customers across the globe.
Location: NY, NY
Using EMC Infrastructure management to provide industry-leading, time-to-repair, service-level agreements (SLAs) to customers in more than 2,700 cities and 150 countries.
Achieving exceptional levels of network availability and performance required Verizon Business to take a new approach to network management. The company needed to move beyond traditional event management and began looking for a new solution that offered both root-cause analysis and a platform for advanced automation.
Highlights:
• Multi vendor, multi technology environment
• More than 1000 networks under management
• Delivering the levels of network availability and performance their customers demand
Results: • 99.7 percent of alarms can be identified in real
time • Consistently meeting industry-leading SLAs • Reassigned 75% of NOC staff (2x efficiency
gain)
22 © Copyright 2013 EMC Corporation. All rights reserved.
Customer Profile Success Story
Industry: Application Software Businesses: Microsoft Corporation is the leading provider of software, services and solutions to businesses and consumers worldwide. Location: Redmond, WA
Using EMC Infrastructure management to identify the root cause of issues 80% faster, and exceed service-level agreements (SLAs) to their customers.
Microsoft IT is the linchpin in ensuring a superlative customer experience for over 90 thousand employees. These users depend on the availability and performance of the Microsoft network. EMC Service Assurance enables Microsoft IT to identify and act rapidly on network issues that can threaten customer satisfaction, and make informed decisions under dynamic business conditions.
Highlights:
• EMC Service Assurance integrates with Microsoft System Center to provide a complete management solution
• Using EMC Service Assurance to manage over 850,000 network ports, 100,000 servers, 55 petabytes of storage
Results: • Maximized user experience
• Informed planning decisions
• Substantial alarm reduction
EMA Key Takeaways: IT Operations for the Software-
Defined World
Extend Established/Proven Best Practices
• Expand/Deepen Visibility to cover combined
physical/virtual world
• Apply Analysis to accelerate root cause findings based on
context and relationships
• Seek Optimization across the full lifecycle to plan ahead,
understand impact of change, and collaborate throughout
• Leverage Automation to keep pace with change in
configurations and relationships
Slide 24 © 2013 Enterprise Management Associates, Inc.
25 © Copyright 2013 EMC Corporation. All rights reserved.
Additional Resources EMA Video: Proactive Management and the EMC Service Assurance Suite:
http://youtu.be/0-8Mcox9zj4
EMA Video: Solving Cross-Domain Management Problems Using EMC Service Assurance Suite: http://youtu.be/AiJrDsfX5Ck
EMA Video: Service Assurance Management Challenges and the EMC Service Assurance Suite: http://youtu.be/Y9E5LJeU79I
CompuCom Video: How CompuCom Systems Leverages the EMC Service Assurance Suite to Deliver Value to Customers: http://youtu.be/uGxfDDfAOPw
Service Assurance Weekly webcast: http://campaigns.emcionix.com/ServiceAssurance?source=Eloqua&elq=%3cspan%20class=eloquaemail%3erecipientid%3c/span%3e
Service Assurance Suite web page: http://emc.com/sa