it service agreement (glossary definition) (slides)
DESCRIPTION
http://ITServiceContractSecrets.com SUMMARY SLIDES: Take the time to hammer out a clear IT service agreement before committing to a service provider, or you risk being disappointed down the road. Copyright (C) SP Home Run Inc.TRANSCRIPT
![Page 1: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/1.jpg)
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Courtesy of the
Managed Computer Consulting Glossary
http://glossary.sphomerun.com
IT Service
Agreement (Glossary Definition)
![Page 2: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/2.jpg)
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Make Sure that
Your IT Service
Agreement Says,
and Means,
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![Page 3: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/3.jpg)
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Exactly What You
Have Agreed on
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![Page 4: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/4.jpg)
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Fee Structure
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![Page 5: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/5.jpg)
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If the Fee Structure
in Your IT Service
Agreement is in
Any Way Confusing
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![Page 6: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/6.jpg)
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Insist on
Clarification
Before Signing
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![Page 7: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/7.jpg)
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Knowing How
and When You Will
Be Charged May
be the Most
Important Part
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![Page 8: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/8.jpg)
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Services
Rendered
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![Page 9: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/9.jpg)
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Be Aware that if it
Isn’t Listed in the
IT Service
Agreement,
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![Page 10: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/10.jpg)
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Then You Can’t
Count on it
Happening
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![Page 11: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/11.jpg)
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Guarantees
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![Page 12: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/12.jpg)
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There Should be
Some Quality
Control Built into
the Contract
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![Page 13: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/13.jpg)
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• How Quickly will
the Company
Respond?
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![Page 14: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/14.jpg)
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• What’s the
Maximum Amount
of Unplanned
Downtime You
Will Experience?
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![Page 15: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/15.jpg)
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Measurable
Guarantees Hold
Service Providers
Accountable for the
Quality of their Work
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![Page 16: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/16.jpg)
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Has Your
Company Had
an Experience
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![Page 17: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/17.jpg)
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Where the
Language in
an IT Service
Agreement
Became Important?
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![Page 18: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/18.jpg)
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Tell Us
What Happened
in the Comments
Section Below
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![Page 19: IT Service Agreement (Glossary Definition) (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052619/555a87e4d8b42a98568b5220/html5/thumbnails/19.jpg)
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