it services summary

Summary of

IT Support Services

Unit 12 Epsom Business Park Kiln Lane Epsom Surrey KT17 1JFTel: 0844 770 7000 [email protected] www.intralan.co.uk

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The following 3 approximate business

sizes will help guide you towards the most

appropriate NetCare package for you:

Larger businesses (100 - 250 users) Largelyindependent

Smaller businesses (5 - 25 users) Extensivesupport,builtonMicrosoft’sOffice365

Medium businesses (5 - 100 users) Mediumtohighsupport

NetCareLITE

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NetCareSERVER

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NetCareMOBILE

NetCareON-SITE

NetCare365

Business Continuum

NetCareLITE

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NetCare365

Business Continuum

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Business Continuum

CHOOSE

CHOOSE

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ADD

This datasheet sets out a summary of all IT services from

IntraLAN Group Ltd.

IntraLAN’s NetCare support packages are

modular, offering great flexibility to accommodate

your business’ changing needs as you grow –

with predictable monthly costs.

Central to our NetCare support is IAMS (IntraLAN Advanced

Monitoring System) web portal that monitors, tracks and

raises alerts for all Windows servers, workstations, mobiles,

failed back-ups etc.

Allcostsshownarepermonth,excludingVAT

1

2

3


Sample IAMS dashboard (server tab)

IntraLAN NOC

Bottom panel provides details for the specific server highlighted in the top panel

Alert type

Click on ‘All Monitored Servers’ Top panel lists all your servers (by geographic site)

Check type

For more information, click on the description in the ‘Extra’ column

Legend

Server

Workstation

24x7 Frequency

DailyChecks

Anti-virus Update Check

Backup Check

Critical Events Check

Drive Space Change Check

Event Log Check

Exchange Store Size

File Size Check

Hacker Check

Physical Disk Health Check

SNMP Check

Vulnerability Check

WSUS Check

24x7Checks

Bandwidth Monitoring

Disk Space Check

Event Log Check

File Size Check

Performance Monitoring Check

PING Check

Script Check

SNMP Check

TCP Service Check

Web Page Check

Windows Service Check

NetCareLITE

NetCareLAN

NetCareSERVER

NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

NetCare365

Business Continuum

This package is designed for customers with strong in-house IT skills looking for

self-managed network tools and occasional 3rd line PAYG help-desk support.

Includes

IAMS dashboard

3rd line help-desk support

Asset tracking + remote takeover + patching

Costs

• Retainer £100

• Server £20

• Workstations £2

• Per incident £100 (PAYG, includes first 30 minutes)

Optional

• Anti virus/anti spam/malware prefiltering £3 (includes Kaspersky + Vipre licenses)

• Office365 (E3) £15

• On-line backups (servers + workstations) £2/Gb (min. 2Gb/device)

Contract

• £250 one-off set-up fee

• Rolling 3 months

1


Includes

LAN infrastructure (switches, printers, wireless etc.)

IAMS dashboard (servers, PCs, laptops + mobiles)

Help-desk + fault fix (all IAMS devices)

Firewall (requires at least 1 WAN line through us)

Connectivity* of all IAMS devices (including VPNs)

Account management and support

Costs

• Head office £200

• Branch £50

• Home (1-2 users) £25

Ifyouhavenoin-houseITskillsandrequireadministration+non-faultsupport,usecombinationof regularvisits,toppedupwithinterimadhochelp-deskdial-insasneeded

Contract

• Site survey acceptance

• £250 one-off set-up fee

• Rolling 3 months

For customers with less in-house IT skills looking to outsource their IT support.

We will monitor and look after all IAMS alerts and faults. This is the “base module” so

that you can then selectively add servers, workstations, mobiles and regular on-site

engineering to your IAMS dashboard.

NetCareLITE

NetCareLAN

NetCareSERVER

NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

NetCare365

Business Continuum

*Thisensurestheinfrastructureiscapablefortheconnectionofdevices.Supportforthedevices themselves is offered within and

NetCareLITE

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NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

NetCare365

Business Continuum

NetCareLITE

NetCareLAN

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NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

NetCare365

Business Continuum

NetCareLITE

NetCareLAN

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NetCareWORKSTATION

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NetCareON-SITE

NetCare365

Business Continuum

NetCareLAN

NetCareSERVER

NetCareWORKSTATION

NetCareMOBILE

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Business Continuum

2


Full monitoring

All fault-fixes

Weekly management reports

Optional

• Server back-up/DR (see Business Continuum)

Monitor your BYOD + company mobile devices in the same

central dashboard as your servers and workstations

Basic

Asset tracking

Location tracking

Threshold spend alerts

Advanced

Remote management (push commands)

Policies

Help-desk support

Full monitoring and fault-fixes

Asset tracking (hardware + licensing)

Remote takeover

Anti-virus/anti-spam/anti-malware prefiltering

On-site Kaspersky + Vipre licenses

Full patching + reports

Emergency email access

Optional

• Microsoft Office365 At cost +£1

NetCareLAN

NetCareSERVER

NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

NetCareLAN

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NetCareMOBILE

NetCareON-SITE

NetCareLAN

NetCareSERVER

NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

Nowselectfromthefollowing4modules:

For customers who want additional peace of mind through

regular on-site engineering visits at a fixed monthly cost,

just add to

Prescheduled on-site engineering*

36% discounted engineering rate

£350half day on-site

NetCareLAN

NetCareSERVER

NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

NetCareLITE

NetCareLAN

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NetCare365

Business Continuum

£2per mobile

basic

£4per mobile advanced

Site: Partners Wealth Management (HQ

Device: PWMSRV1 ( 04-Mar-2011 06:00 AM ) Fri Sat Sun Mon Tue Wed Thu

Anti-virus Update Check - McAfee GroupShield

Anti-virus Update Check - McAfee Viruscan

Backup Check - Acronis Backup

Drive Space Change Check - drive C:

Drive Space Change Check - drive D:

Drive Space Change Check - drive E:

Drive Space Change Check - drive F:

Drive Space Change Check - drive G:

Exchange Store Size - First Storage Group\Mailbox Store (PWMSRV1)

Exchange Store Size - First Storage Group\Public Folder Store (PWMSRV1)

Physical Disk Health Check

Vulnerability Check

February 2011 25 26 27 28 1 2 3 March 2011

£75per server

Weekly workstation

report

Weeklymanagement

report

£10per workstation

(*minhalfday)


on-premise server:

When you have 5 or more users in an office, we recommend an on-premise server:

•Localfilestorageforinstantnon-OneDrivefileaccess(backeduptoIAMSon-line)

•Localdomaincontrols(security,centralupdates,printing)

•Localapplicationfileshare(e.g.forSage)

•IncludesHPserver+Windows2012Essentials+SQLExpress2012

•Includes+monitoring&support

Contract

• One-off installation charge per user to upload emails, files, install Office & initial training

• Annual contract (users added mid-term will be pro-rata to maintain synchronised end-point)

• Can substitute users throughout term

• Can seamlessly grow to >25 users to , including Active Directory integration

Whilst Microsoft’s Office365 is supported for any number of users under ,

the ≤25 business generally needs a closer “support wrap”. therefore

provides each user:

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NetCareLITE

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3

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Business Continuum

Office 2013 (Word, Excel, PPT, Outlook) license installonupto5PCs/MACs •

50Gb Office365 hosted Email + Calendar + Tasks includeallyourarchivedemail •

Anti-virus (email) + anti-spam prefiltering •

Lync (Presence + IM) •

Office mobile apps useOfficeoniPad+Android •

1TbGb shared file space (OneDrive) allfilesauto-synctoalluser-authorisedPCs •

Anti-virus (PCs + files) •

SafeSend sendasecure/recordedfileattachment •

2Gb IAMS on-line autoback-upnon-SkyDrivefiles+roll-backs •

support 1PCperuser •

Dedicated account manager + Office365 administration + 99.9% uptime SLA •

£125 + £25 per user

NetCareLITE

NetCareLAN

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NetCareON-SITE

NetCare365

Business Continuum

£175per month


BC provides a fully managed server protection and Disaster Recovery service.

It includes complete server images, with server suite testing every 6 months

and off-site hosting if the worse should happen.

Fully managed back-ups:

• All fault management

•IntegratedintoIAMSdashboard

•DedicatedNAShardware+Acronissoftware(includingversionupdates)

•Simultaneousoff-siteTestRestoresofallservers(2xperyear)

•Fullserverimages(100%portabletonewhardware)

•Upto28dayroll-backsforinstantdrag-&-droprestore

• Removable drive for off-site

•All256AESencrypted

•Certificationfor3rdparties

Contract

• One-off set-up fee of £1,000 + £500 per server

• Rolling 12 months (pre-requisite + )

in the event of a full DR scenario, we will provide:

•Dedicatedprojectmanager(IT&Tel)

•Loanserversandhardware/softwareprocurement

• Total end-to-end engineering cover

• DataCentre hosting

Custom built NAS

NetCareLITE

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NetCareON-SITE

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Business Continuum

NetCareLITE

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Business Continuum

2. IAMS on-lineAuto-sync PC and laptop files and folders. Take real-time

snap-shots of server data. Includes up to 28 days

roll-backs.

Contract

• Useage per month

Back-ups & Disaster Recovery

1. Business Continuum

We offer two solutions to all our NetCare customers.

• Full server + DR: Business Continuum

• Individual files: IAMS on-line

£75per server

£2per Gb


Telephony • On-site PBX (Avaya + SpliceCom) • Hosted • LCR/SIP/ISDN

Managed lines • aDSL • EFM • Fibre • Private networks

Mobiles • Handsets • Group contracts

Cloud Services • Hosted servers (our clusters or your hardware) • DNS + web-sites • Office365

Disaster Recovery • Full server DR including bi-annual off-site test restores • Online cloud back-up

Cloud ServicesIntraLAN runs a full datacentre suite in Sovereign House, Canary Wharf with all

the benefits of multiple Gb Internet links, independent power supplies, high security,

fire suppressant gases etc.

There are volume discounts available on most Cloud services

ISP services

• DNS hosting £5

• Web-sites £40

Private Cloud

• Your hardware in a datacentre environment £250/Amp

•Optional:BusinessContinuum £75

•Optional: £50

• Virtual servers on one of our clustered HP servers + external SAN.

Alsoincludesback-ups,Windowslicensesand

•Small(2Gbmemory,100Gbdisk) £200

•Medium(8Gbmemory,200Gbdisk) £450

•Large(16Gbmemory,500Gbdisk) £750

•Customisedmemory+disk available on request

Public Cloud

• Based on Microsoft Office365

•For≤25users,see •For>25users(pre-requisite+) £15 (Office365 E3)

NetCareLITE

NetCareLAN

NetCareSERVER

NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

NetCare365

Business Continuum

NetCareLITE

NetCareLAN

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NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

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Business Continuum

NetCareLITE

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NetCareWORKSTATION

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Business Continuum

NetCareLITE

NetCareLAN

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NetCareWORKSTATION

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NetCareON-SITE

NetCare365

Business Continuum

NetCareLITE

NetCareLAN

NetCareSERVER

NetCareWORKSTATION

NetCareMOBILE

NetCareON-SITE

NetCare365

Business Continuum

IntraLAN has been a Microsoft Partner since 1995, based in Epsom and Maidstone.

For further information, please call us on 0844 770 7000.

Other Services from IntraLAN

IntraLAN Customer Services


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