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ITEM G10 REPORTS 30/05/11 N O R T H S Y D N E Y C O U N C I L R E P O R T S

Report of the General Manager Attachments:

1: Operational Plan 2010/2011 3rd Quarter Review 1 Jan-31 Mar 2011 2: EPS Capital Works Report 1 Jan-31 Mar 2011

SUBJECT: 3rd Quarter Review of the Operational Plan 2010/2011 AUTHOR: Penny Holloway, General Manager, 25 May 2011 EXECUTIVE SUMMARY: The 3rd Quarter Review reports on the progress towards the achievement of Council’s Operational Plan 2010/2011 as at 31 March 2011. An overview is provided of Council’s progress towards performance indicators and progress of current projects by Division as contained in the Operational Plan. The report should be considered in conjunction with the Quarterly Budget Review Statement. RECOMMENDATION: THAT the report be received. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 31 March, as outlined in the Quarterly Review attached. Signed ____________________________

Report of Penny Holloway, General Manager – 25 May 2011 Re: 3rd Quarter Review of the Operational Plan 2010/2011 (2)

LINK TO DELIVERY PROGRAM The relationship with the Delivery Program is as follows: Direction: 5. Our Civic Leadership Goal: 5.1 Lead North Sydney into a sustainable future BACKGROUND The progress of the Operational Plan is monitored and reported to Council within two months after the end of each quarter. This ensures that the community is updated on the achievement of the projects and services outlined in the Operational Plan. The 2nd Quarter Review was adopted by Council at its meeting 28 February 2011. SUSTAINABILITY STATEMENT The following table provides a summary of the key sustainability implications which are addressed in full in this report: QBL Pillar Implications Environment • An assessment using environmental indicators applies to individual

projects and services and therefore an overall assessment is not required.Social • An assessment using social indicators applies to individual projects and

services and therefore an overall assessment is not required. Economic • An assessment using economic indicators applies to individual projects

and services and therefore an overall assessment is not required. • The activities outlined in the Operational Plan are funded in accordance

with Council’s 2010/11 budget. • The detailed financial report on the quarterly progress with Council’s

adopted budget is contained in the Budget Review Statement in this business paper.

Governance • The quarterly review has been prepared following input and assistance from all Divisions of the organisation.

• Community consultation is not specifically required for this report, however, ongoing community consultation is undertaken in order to meet the aims and objectives of the various individual activities.

• This quarterly review has been prepared to ensure that the community is updated on the achievement of the projects and services outlined in the Operational Plan.

DETAIL The 3rd quarter review of the Operational Plan for 2010/11 shows that we have progressed well on our major objectives.

Report of Penny Holloway, General Manager – 25 May 2011 Re: 3rd Quarter Review of the Operational Plan 2010/2011 (3)

The quarterly review details progress against 457 activities (projects and services) of which 98% are progressing in accordance with agreed timeframes (either completed or within 10% of target). Two percent are behind schedule. Attachment 1 details actual performance against each target. The report has been prepared in the format previously used in 2010/11 following reinstallation of Council’s performance reporting software. Attachment 2 highlights progress of capital works programs/projects within the Engineering and Property Services Division.

OPERATIONAL PLAN

2010/2011

3rd Quarter Review

1 January-31 March 2011

ATTACHMENT TO G10 - 30/05/11

North Sydney Council Operational Plan 2010/2011 – 3rd Quarter Review – 1 January-31 March 2011

Contents Guide to Reading this Report .................................................................................. 3 Performance Summary............................................................................................. 5 Performance Detail: Operational Reports............................................................. 11 General Manager’s Office ......................................................................................... 13

Community and Library Services .............................................................................. 15

Community Development .............................................................................. 15

Library Services............................................................................................. 24

Corporate Services ................................................................................................... 27

Communications............................................................................................ 27

Corporate Administration............................................................................... 28

Corporate Planning and Governance............................................................ 31

Customer Services ........................................................................................ 33

Human Resources......................................................................................... 35

Ranger and Parking Services........................................................................ 38

Engineering and Property Services........................................................................... 40

Engineering Infrastructure ............................................................................. 40

Project Management ..................................................................................... 43

Property Assets ............................................................................................. 44

Traffic Services.............................................................................................. 46

Works Engineering ........................................................................................ 49

Finance and Information Management ..................................................................... 51

Document Management Services ................................................................. 51

Financial Services ......................................................................................... 53

Information Technology................................................................................. 55

Risk Management ......................................................................................... 57

Open Space and Environmental Services ................................................................ 59

Aboriginal Heritage Office ............................................................................. 59

Environmental Services................................................................................. 60

Landscape Planning and Design................................................................... 65

Mollie Dive Function Centre/Event Management .......................................... 67

North Sydney Olympic Pool .......................................................................... 68

Parks and Reserves ...................................................................................... 69

Recreation Planning ...................................................................................... 70

Planning and Development Services ........................................................................ 71

Administration Services................................................................................. 71

1



Development Services .................................................................................. 72

Environmental and Building Compliance....................................................... 73

Strategic Planning ......................................................................................... 74

2



Guide to Reading this Report The following information explains how to read and understand this report. Row and Column Information Term Definition

Projects A specific initiative that Council proposes to

implement to achieve an objective. Projects have a short term focus, generally within a set budget and having a finite duration defined by planned start and finish dates.

Services The services Council carries out on an ongoing basis. How the outputs (the actual deliverables of services) will be achieved.

Start Date Start date of project.

Target Date Proposed finish date of project.

YTD Progress The percentage of items completed. This figure is cumulative for this and previous quarter(s) for the financial year.

“This project is complete”

The project was completed in a previous period.

Green Traffic Light

Project: Performance status (timeframe/scope) for quarter is on track in terms of deliverables, scope, and timeframe. Normally indicates completion of 90%+ of the scheduled requirements for quarter. Service: Targets for the KPIs have been met (90%+) or exceeded.

Amber Traffic Light Project: Performance status for this quarter delayed but can get back on track in the next reporting period. Remedial action needs to be taken. Normally indicates completion of 75%-89% of the scheduled requirements for quarter. Service: Targets for the KPIs were 75%-89% met.

Red Traffic Light Project: Performance status for this quarter: project is in danger of not finishing on time or may not be delivered. This should be addressed by responsible Director’s commentary. Performance is normally rated as less than 75% of the scheduled requirements for quarter. Service: Targets for the KPIs were not met (<75%).

“This project is not yet scheduled to commence”

Item was not scheduled to commence this period.

3



Term Definition

KPI Details of each Key Performance Indicator (performance

measures) for services.

“n/a” Indicator measured once a year or not measured this quarter.

Overall Performance Overall performance of activities (projects and services): Performance status of projects and targets for services met for this quarter.

Acronyms CLS Community and Library Services CS Corporate Services Eco Economic Env Environmental EPS Engineering and Property Services FIM Finance and Information Management GM General Manager’s Office Gov Governance OSES Open Space and Environmental Services PDS Planning and Development Services Soc Social

4



Performance Summary

5



The quarterly review details progress against 457 activities (projects and services) of which 98% are progressing in accordance with agreed timeframes (either completed or within 10% of target). Two percent are behind schedule.

Status of Activities3rd Quarter 2010/11

Note: Projects not scheduled to commence or no longer relevant due to Council resolution not included.

2%

96%

2%

Total Completed in previous

period

Green

traffic light

Amber

traffic light

Red

traffic light

Not scheduled to commence/ Not measured

this quarter

No longer required due

to Council resolution

Status of Activities

457

10

423

7

0

17

0

Of the projects due to be undertaken in the 3rd quarter 99% are complete or on track and 1% are delayed but can get back on track in the next reporting period. Five projects were deferred to 2011/12 in the previous quarter.

6



Status of Projects3rd Quarter 2010/11


3%

96%

1%


period

Green traffic light On track: at least 68% of project

complete

Amber

traffic light Behind target:

between 51% and 67% of target

achieved

Red traffic light

Significantly not on track:

less than 51% of project

complete

Not scheduled to

commence/ Not measured

this quarter



Status of Projects

302

10

275

3

0

14

0

During the 3rd quarter 97% percent of services were either achieved or on track (ie targets for the KPIs have been met (90%+) or exceeded) during the quarter. A further 3% were 75-89% met. One service was deferred to 2011/12 in the previous quarter.

7



Status of Services3rd Quarter 2010/11


97%

3%

Total

Green

traffic light On target:

at least 90% of target

achieved

Amber

traffic light Behind target:

between 75% and 89% of target

achieved

Red traffic light

Significantly not on target:

less than 75% of target

achieved

Service indicator

not measured this quarter



Status of Services

155

148

4

0

3

0

An explanation of those items requiring remedial action or at risk of not finishing on time or not being delivered is outlined in the exception report provided on page 10. The following table provides overall performance of each Division.

Division

Overall performance


period

Green traffic light: On track/

target

Amber traffic light: Delayed/ behind target

Red traffic light: Significantly

not on track/target

Project not

scheduled to commence/

Service indicator not

measured this quarter



GM

Green traffic

light

16

0

15

0

0

1

0

CLS

Green traffic

light

102

4

96

0

0

2

0

CS

Green traffic

light

95

2

86

4

0

3

0

8



Division

Overall performance


period

Green traffic light: On track/

target

Amber traffic light: Delayed/ behind target

Red traffic light: Significantly

not on track/target

Project not

scheduled to commence/

Service indicator not

measured this quarter



EPS

Green traffic

light

74

0

68

1

0

5

0

FIM

Green traffic

light

58

3

54

1

0

0

0

OSES

Green traffic

light

76

1

69

1

0

5

0

PDS

Green traffic

light

44

0

39

0

0

5

0

Note: As some activities fall into more than one Division, the components exceed the total number of activities. The results show that all Divisions were on track during the period. Quadruple bottom line represents a framework for measuring and reporting performance against environmental, economic, social and governance parameters. The graph below shows how we have performed in each of the four elements.

Status of Activties by Quadruple Bottom Line

3rd Quarter 2010/11Note: Activities not scheduled to commence or no longer

relevant due to Council resolution not included.

0%

25%

50%

75%

100%

Envi

ronm

enta

l

Econ

omic

Soci

al

Gov

erna

nce

9



Status of Items

Total

Completed in previous

period

Green traffic light

Amber traffic light

Red traffic light

Project not scheduled to commence/

Service indicator not measured

this quarter

No longer required due to

Council resolution

Environmental

80

0

76

0

0

4

0

Economic

38

0

35

0

0

3

0

Social

205

5

192

2

0

6

0

Governance

134

5

120

5

0

4

0

The following exception report provides details of projects and services that were not on track/target for this quarter, the reason why and what action Council will take in regard to these items. Traffic Light

Project/Service Comment/Reason/Remedial Action Function

PA110 Internal communication (Gov)

Internal communication strategies documented and approved following staff consultation. Implementation pending.

Communications

5.4.2.4.1

Privacy Management Plan (Gov)

Delayed pending DLG review of Model Privacy Plan.

Corporate Planning and Governance

PA98 Community engagement (Gov)

Development of Engagement Strategy behind schedule due to re-prioritisation of other projects.

Corporate Planning and Governance

PA129

Human resources management (Gov)

Contingency planning not yet commenced due to other priorities and resource limitations.

Human Resources

2.1.2.1.1

Stormwater Capital Works Program (Soc)

Progress is slightly behind projected. This is due to staff shortages early in the financial year. Designs are progressing well, however construction will be delayed due to contractor availability. Works progressing well with new staff member.

Engineering Infrastructure

PA141

IT support services (Gov) The reduction in the resolution times is a combination of an increase in requests and no increase in internal resources. These issues are currently being attended to.

Information Technology

1.4.1.1.8

Lighting on sporting fields at Forsyth Park (Soc)

Development application now approved and tender package prepared for advertising. Construction will commence 4th quarter.

Recreation Planning

10



Performance Detail: Operational Reports

11



12



13

Code Generic Name PerformanceName Target DateStart Date

1 General Manager's Office Division

1.1 General Manager's Office Dept/Function

Performance Project/Service Target Date Start Date

NSROC (Northern Sydney Region of Councils) Sub Regional Planning Strategy (Soc)

2.2.2.5.1 Project 75%30-Jun-14 01-Jul-10

Tourism within the LGA (Eco) 3.2.2.1.4 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing

Internal Working Group to oversee the implementation of Council’s Integrated Planning and Reporting Framework (Gov)

5.1.1.1.1 Project 100%30-Jun-14 01-Oct-10

Comments

Requirements have been met with respect to the review of IPR plans and preparation of the Draft 2011/12 Operation Plan and Budget. Group has fulfilled requirements as per review of existing suite of IPR plans and preparation of the Draft 2011/12 Operational Plan and Budget. Working Group linked to SRV application. Draft/Amended plans to be reported to Council in April for endorsement for public exhibition.

Partnerships (Gov) 5.1.3.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing

Regional government partnerships through the Northern Sydney Regional Organisation of Councils (NSROC) (Gov)

5.1.3.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing

Partnerships (Gov) 5.1.3.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing

Local government in NSW (Gov) 5.1.4.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing

Allocation of funding (cost shifting) (Gov) 5.1.5.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing

Internal Audit Plan implementation (Gov) 5.4.2.2.11 Project 75%30-Jun-14 01-Jul-10

Comments

Progressing as planned. This project is not yet scheduled to commence.

Service level agreements (Gov) 5.4.3.3.1 Project 0%30-Jun-11 01-Apr-11



14

This project is not yet scheduled to commence.

Delegations of Authority (Gov) PA108 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Delegations Register reviewed and adopted

Disclosure of interest returns (Gov) PA109 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Compliance with statutory requirements for content and

timeliness

Legal advice (Gov) PA111 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Advice provided within 28 workings days of request

Litigation (Gov) PA112 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Meet or not exceed overall budgeted expenditure

Administrative and Executive support (Gov) PA117 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Correspondence, inquiries and meeting requests addressed in

accordance with service standards

Citizenship ceremonies (Soc) PA60 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Compliance with citizenship guidelines



15


2 Community and Library Services Division

2.1 Community Development Dept/Function


Skate Plaza refurbishment (Soc) 1.4.1.1.11 Project 90%30-Jun-11 01-Jan-11

Community projects and cultural activities (Soc)

4.1.1.1.1 Project 75%30-Jun-14 01-Jul-10

Local markets promotion (Soc) 4.1.2.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Markets brochure reprinted and distributed via Stanton Library, Customer Service, community centres and at selected events. Website and LINCS listings for each market up to date. Markets in North Sydney information featured in "North Shore Seniors and Aged Care Guide".

Professional/regional programs and networks (Soc)

4.1.3.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Community networks maintained through MOUs and working parties.

Translated information to the community (Soc)

4.1.3.3.1 Project 100%30-Jun-14 01-Jul-10

Performing arts facilities and programs promotion (Soc)

4.1.5.2.1 Project 75%30-Jun-14 01-Jul-10

Opportunities for temporary use of unused commercial spaces as exhibition spaces (Soc)

4.1.5.4.1 Project 75%30-Jun-14 01-Jan-11

Comments

Opportunities investigated as they arise.


4.1.5.5.1 Project 75%30-Jun-14 01-Jul-10

Comments

Project on track. Community and Library networks maintained through MOUs and working parties.

Public Art Policy (Soc) 4.1.5.6.1 Project 75%30-Jun-14 01-Jul-10

Comments

Applied as part of DA process where relevant.


4.1.5.7.1 Project 75%30-Jun-14 01-Jul-10

Comments


Activities and programs that address the educational needs of the community (Soc)

4.2.1.1.2 Project 75%30-Jun-14 01-Jul-10



16

Courses and activities available through community centres and other educational institutions (Soc)

4.2.1.2.1 Project 75%30-Jun-14 01-Jul-10


4.2.1.3.1 Project 75%30-Jun-14 01-Jul-10

Comments


Primary and secondary school choices (Soc) 4.2.2.1.1 Project 75%30-Jun-14 01-Jul-10

Partnership opportunities with educational institutions within North Sydney (Soc)

4.2.2.2.1 Project 75%30-Jun-14 01-Jul-10

Volunteering opportunities promotion (Soc) 4.2.4.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

CNC and KNC volunteering opportunities promoted in January through Community Noticeboard program and Civic Centre noticeboards. LINCS volunteering listings updated.

Volunteer Week (Soc) 4.2.4.1.2 Project 100%30-Jun-14 01-Jul-10

Volunteer awards program and functions (Soc)

4.2.4.2.1 Project 100%30-Jun-14 01-Jan-11

Comments

Awards program and functions to recognise outstanding members of the community (Soc)

4.3.1.2.1 Project 100%30-Jun-14 01-Jul-10

Access to health and medical services (Soc) 4.3.1.3.1 Project 100%30-Jun-14 01-Jan-11

Comments

Northern Sydney Aboriginal Social Plan (Soc)4.3.1.4.1 Project 75%30-Jun-12 01-Jul-10

Health and wellbeing activities (Soc) 4.3.1.5.3 Project 75%30-Jun-14 01-Jul-10

Creative Wellbeing Program (Soc) 4.3.1.5.4 Project 75%30-Jun-14 01-Jul-10

Comments

All programs on track.

Wellbeing Centre at Bradfield Park (Soc) 4.3.1.5.5 Project 75%30-Jun-14 01-Jul-10



17

Comments

Programs on track. Funding for next three years secured.

Community transport contract (Soc) 4.3.1.7.1 Project 95%30-Jun-11 01-Jul-10

Comments

Review complete. Details for renewal being negotiated.

Accessible information on support services (Soc)

4.4.1.1.1 Project 75%30-Jun-14 01-Jul-10

Professional development workshops for community groups (Soc)

4.4.1.1.2 Project 75%30-Jun-14 01-Jan-11

National Childcare Accreditation Council quality assurance process (Soc)

4.4.1.2.2 Project 75%30-Jun-14 01-Jul-10

Community centre furniture and children’s playground equipment (Soc)

4.4.1.2.3 Project 75%30-Jun-14 01-Jan-11

Community Centres, Cultural and Recreational Facilities Policy (Soc)

4.4.1.3.1 Project 0%30-Jun-11 01-Apr-11


Provision of community information (Soc) 4.4.1.4.1 Project 75%30-Jun-14 01-Oct-10

Comments

Immunisation brochure redesigned and reprinted. Children's Services Guide 2011 edited and printed. Seniors and Aged Care Guide edited and printed for launch during Seniors Week. Schools in North Sydney reprinted. Youth Card information updated for redesign.

Lower North Shore Youth Interagency (Soc) 4.4.1.4.2 Project 100%30-Jun-14 01-Jul-10

Comments

All meetings attended during the quarter.

Counselling services for young people (Soc) 4.4.1.4.3 Project 100%30-Jun-14 01-Jul-10

Information sessions/information on children’s services and family services in North Sydney (Soc)

4.4.1.4.4 Project 75%30-Jun-14 01-Jul-10

Comments

Several sessions held with Family Day Care educators.

Lower North Shore Families NSW Network projects (Soc)

4.4.1.4.5 Project 75%30-Jun-14 01-Jul-10

Comments

Social Plan (Soc) 4.4.1.5.1 Project 50%30-Jun-12 01-Jul-10



18

Comments

The progress of the Social Plan is continually monitored. A final report will be produced in 2011-2012.

Family and childcare services lobbying (Soc)4.4.1.6.1 Project 75%30-Jun-14 01-Jul-10

Comments

Representations made on staff to child ratios.

External funding and support (Soc) 4.4.1.6.2 Project 75%30-Jun-14 01-Jul-10

Comments

Significant assistance given to community centres (eg Kirribilli Neighbourhood centre and Crows nest occasional Care).

Community Safety Action Plan (Soc) 4.5.1.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Alcohol free zones; CCTV; ranger services; graffiti cleanup program; anti-drug and alcohol programs in Youth Centre; footpath repair program; street lighting programs all on track.

Community Safety Action Plan funding (Soc) 4.5.1.1.2 Project 75%30-Jun-14 01-Jul-10

Comments

Application made for additional CCTV. Funding reduced and as a consequence application unsuccessful.

Information for Gay, Lesbian, Bisexual and Transgender (GLBT) people (Soc)

4.5.1.2.1 Project 100%30-Jun-14 01-Jul-10

Comments

A suite of information from ACON, Gay and Lesbian Health Victoria (GLHV) and Twenty10 on display in Civic Centre noticeboards.

Council buildings as safe and inclusive spaces (Soc)

4.5.1.2.2 Project 75%30-Jun-12 01-Jul-10

Lower North Shore Domestic Violence Committee (Soc)

4.5.1.3.1 Project 100%30-Jun-14 01-Jul-10

Comments

Meeting attended in February 2011.

Youth project in local schools (Soc) 4.5.1.3.2 Project 0%30-Jun-11 01-Apr-11


Domestic violence information (Soc) 4.5.1.3.3 Project 75%30-Jun-14 01-Jul-10

Comments

Council continues to distribute brochures about domestic violence, and to make referrals to local services.

Dealing with Domestic Squalor Information Guidelines (Soc)

4.5.1.3.4 Project 75%30-Jun-14 01-Jul-10

Comments

Guidelines promoted.

Systems for monitoring CCTV (Soc) 4.5.1.4.2 Project 75%30-Jun-14 01-Jul-10



19

Falls prevention awareness program (Soc) 4.5.1.6.1 Project 75%30-Jun-14 01-Jan-11

Comments

Light audits of Ennis Road Neutral Bay and some parts of the Council building taken.

Disability Access Action Plan (Soc) 4.5.3.1.1 Project 75%30-Jun-14 01-Jul-10

Pedestrian Access and Mobility Plans (Soc) 4.5.3.1.2 Project 75%30-Jun-14 01-Jul-10

Accessible paths of travel (Soc) 4.5.3.1.3 Project 75%30-Jun-14 01-Jul-10

Universal Access Protocol (Soc) 4.5.3.1.4 Project 75%30-Jun-12 01-Jan-11

Comments

Access training planned. Mobility information updated. Filming for mobility DVD undertaken.

North Sydney Affordable Housing Strategy (Soc)

4.6.1.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

All strategies being pursued. Funding partnerships with State Government unlikely at this stage.

Social housing and housing affordability lobbying (Soc)

4.6.1.1.2 Project 75%30-Jun-14 01-Jul-10

Comments

Representations made on Affordable housing SEPP and Section 94 Levy being diverted.

Level of affordable housing in North Sydney (Soc)

4.6.1.1.3 Project 75%30-Jun-14 01-Jul-10

Comments

While expenditure does not reflect the work at this stage (due to amalgamation of community housing providers) funds expected to be completed for the year.

Community housing (Soc) 4.6.1.1.4 Project 100%30-Jun-14 01-Jul-10

Comments

All projects on target - no new beds established in current climate

Affordable housing stock within North Sydney (Soc)

4.6.1.1.5 Project 75%30-Jun-14 01-Jul-10

Nursing homes and retirement villages promotion (Soc)

4.6.1.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

North Sydney nursing homes and retirements villages featured in North Shore Seniors and Aged Care Guide. LINCS listings for each up to date. Retirement Village information included in January and February Noticeboard Program.

Support people in public housing (Soc) 4.6.1.4.1 Project 75%30-Jun-14 01-Jul-10

Comments

Photography workshops were held at Greenway housing complex in February and March 2011.



20

Community housing lobbying (Soc) 4.6.1.5.1 Project 75%30-Jun-14 01-Jul-10

Comments

Representations made on Affordable housing SEPP.

Community impact statements (Soc) PA55 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Referrals completed and supplied to applicants within 30 days

Comments

Council continues to comment on liquor licence applications.

Community events (Soc) PA59 Service 75%

KPI Target Units Achieved Score 6,500 100 6,000 people 1 Attendance at Australia Day event

100 100 100 % 2 What’s On Guide distributed 3,000 100 2,000 people 3 Attendance at Carols by Candlelight 4,000 100 3,000 people 4 Attendance at Children's Festival

0 0 150 people 5 Attendance at Guringai Festival

Multicultural events (Soc) PA61 Service 75%

KPI Target Units Achieved Score 150 100 100 people 1 Attendance at Harmony Day

Arts and cultural events (Soc) PA65 Service 67%

KPI Target Units Achieved Score 190 100 150 people 1 Participants in North Sydney Art Prize

1,000 100 500 people 2 Attendance at North Sydney Art Prize exhibition 0 0 50 pupils 3 Pupils participating in Page to Schools Program

Comments

Page to Stage still in development for this year.

Primrose Park Artists in Residence Program (Soc) PA66 Service 75%

KPI Target Units Achieved Score 2 100 1 % 1 Exhibitions per year 4 100 4 participants 2 Participants in program

Public art (Soc) PA67 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Public art prepared (% of identified for quarter)

Community bus coordination (Soc) PA75 Service 67%

KPI Target Units Achieved Score 100 100 100 % 1 Availability of community bus

0 0 1,850 people 2 Patronage of community bus 4 100 4 groups 3 Target groups serviced



21

Health and wellbeing programs (Soc) PA76 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Health and wellbeing projects completed (% of identified for

quarter) 1 100 1 event 2 Mental Health Week events held

n/a n/a 4 groups 3 Wellness project groups supported

Immunisation program (Soc) PA77 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Immunisation clinics held monthly 100 100 75 % 2 Clients satisfied with the immunisation program

Comments

The immunisation clinic continues to attract large numbers of participants and feedback on the service given indicates positive satisfaction.

Planet X Youth Centre (Soc) PA78 Service 61%

KPI Target Units Achieved Score 100 100 100 % 1 Youth outreach activities held in accordance with schedule and

within budget 25 66 38 people 2 Average weekly attendance at youth centre n/a n/a 500 people 3 Attendance at Youth Week events

100 100 100 % 4 Young people experiencing abuse enquiries responded to within 48 hours

Children's Services (Soc) PA80 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Services successfully accredited by National Childcare

Accreditation Council 75 100 75 % 2 Users satisfied with children's centres

Community donations (Soc) PA81 Service 75%

KPI Target Units Achieved Score 100 100 10 groups 1 Community, arts, cultural and sporting groups funded 100 100 3 groups 2 Grants provided to community centres who work with

volunteers

Community information (Soc) PA82 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Community information directories and publications updated

100 100 100 % 2 Community noticeboards updated in accordance with schedule

100 100 97 % 3 Online Local Information Network for Community Services (LINCS) available

Comments

Immunisation brochure printed and distributed. Children's Services Guide 2011 printed and distributed. Schools in North Sydney 2011 printed and distributed. Two community noticeboard program changeovers completed (January and February) in accordance with schedule - approximately 2,400 notices displayed. LINCS availability 97%.

Home and community care (Soc) PA83 Service 75%



22

KPI Target Units Achieved Score 90 10 0 40 carers 1 Attendance at Carers Forum

2 100 1 project 2 Home and Community Care Projects supported

Occasional care (Soc) PA84 Service 74%

KPI Target Units Achieved Score 80 100 80 % 1 Utilisation of occasional care service 75 100 75 % 2 Parents satisfied with occasional care

Comments

Occasional care services fully utilised.

Outside school hours care (Soc) PA85 Service 75%

KPI Target Units Achieved Score 80 100 80 % 1 Utilisation of outside school care 75 100 75 % 2 Parents satisfied with outside school hours care

Seniors (Soc) PA87 Service 74%

KPI Target Units Achieved Score 100 100 100 % 1 Seniors projects completed (% of identified for quarter) 300 100 150 people 2 Attendance at Seniors Week events 50 100 40 people 3 Average weekly participants in Men's Shed program 50 100 50 people 4 Average weekly participants in Neutral Bay Seniors program

Vacation care programs (Soc) PA88 Service 75%

KPI Target Units Achieved Score 100 10 0 100 % 1 Vacation care program held in accordance with schedule 80 10 0 80 % 2 Utilisation of vacation care

3 100 2 centres 3 Centres participating in vacation care program

Alcohol free zones (Soc) PA89 Service 72%

KPI Target Units Achieved Score 95 95 100 % 1 Zones and areas managed in accordance with schedule

Comments

Sergeants Lane needs renewing.

Anti-domestic violence programs (Soc) PA90 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Domestic violence projects completed (% of identified for

quarter)

Comments

The Faith Leaders' Forum On Family Harmony was held in December.

Access inspections (Soc) PA93 Service 75%



23

KPI Target Units Achieved Score 100 100 100 % 1 Inspection results reported to Community Access and Safety

Reference Group meetings 100 100 100 % 2 Council buildings and facilities audited in accordance with

schedule

Disability and discrimination action plan implementation (Soc) PA94 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Disability and access projects completed (% of identified for

quarter) 100 100 100 % 2 Accessible mobility maps provided on Council’s website

Comments

Information prepared for publication in different formats. Filming of major facilities undertaken. Input into RTA consultation and access audit of Ennis Road area.

Community housing (Soc) PA95 Service 74%

KPI Target Units Achieved Score 100 100 100 % 1 Community housing strategies completed (% of identified for

quarter) 95 100 90 % 2 Occupancy rate of community housing stock 53 90 59 beds 3 Community housing beds provided

100 100 100 % 4 Section 94 funds collected

Comments

Six beds lost through sale of Oak Street properties. Means of replacing them still being investigated.



24


2.2 Library Services Dept/Function


Don Bank Conservation Plan of Management (Soc)

4.1.4.1.1 Project 100%30-Jun-11 01-Jul-10

Comments

Manuscript received, reviewed and finalised.

Historical and cultural icons promotion (Soc)4.1.4.5.1 Project 75%30-Jun-11 01-Jul-10

Comments

Historical leaflets and databases all present on Council homepage and promoted through Stanton News.

Climate control for archives (Soc) 4.2.3.1.1 Project 67%30-Jun-11 01-Oct-10

Accessibility at Stanton Library (Soc) 4.2.3.2.1 Project 75%30-Jun-11 01-Jul-10

Comments

PA upgraded. New personal computer for sight impaired installed.

Library equipment (Soc) 4.2.3.2.3 Project 75%30-Jun-11 01-Jul-10

Comments

Equipment replaced progressively.

Stanton Library promotion (Soc) 4.2.3.2.5 Project 75%30-Jun-14 01-Jul-10

Comments

Writers at Stanton and historical exhibitions received wide local press coverage. Stanton News published quarterly.

Shorelink Library Network services (Soc) 4.2.3.3.1 Project 75%30-Jun-11 01-Jul-10

Comments

All services maintained. Cost control on track. All committee meetings held and minuted.

Shorelink Technology Plan (Soc) 4.2.3.4.1 Project 75%30-Jun-12 01-Jul-10

Comments

Shorelink Strategic Plan including upgrade path revised and adopted by the Committee.

Library and Historical Services Strategic Plan (Soc)

4.2.3.5.1 Project 75%30-Jun-11 01-Jul-10

Comments

Review underway.

Community input for stock selection from youth and seniors (Soc)

4.2.3.5.2 Project 75%30-Jun-14 01-Jul-10

Local history and heritage events (Soc) PA63 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Events held in accordance with schedule and within budget



25

North Sydney Heritage Centre and museums (Soc) PA64 Service 73%

KPI Target Units Achieved Score 3,582 100 2,500 people 1 Attendance at Heritage Centre

48 64 75 people 2 Participants in local studies programs 149 100 20 items 3 Additional items preserved in local studies collection 157 100 110 plaques 4 Historical plaques maintained per year

Author talks (Soc) PA68 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Author talks

Comments

4, 520 people have attended year to date (43 authors).

Collection development (Soc) PA69 Service 75%

KPI Target Units Achieved Score 46 100 46 % 1 Collection <5 years 11 100 11.0 % 2 Circulation stock

7 100 6 % 3 Stock replaced

Exhibition program (Soc) PA70 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Displays to library visitors held in accordance with schedule

Comments

30 displays mounted for Adult and Children’s Services year to date.

Home library service (Soc) PA71 Service 65%

KPI Target Units Achieved Score 119 82 146 residents 1 Residents serviced by Home Library Service

2,488 83 3,000 loans 2 Home Library Service loans

Information service (Soc) PA72 Service 75%

KPI Target Units Achieved Score 100 100 90 % 1 Enquiries answered on the same day

Lending service (Soc) PA73 Service 75%

KPI Target Units Achieved Score 311,293 98 318,750 people 1 Library attendance

46,700 100 40,000 members 2 Library members 509,728 100 480,000 loans 3 Library loans

Specialised programs (CALD, children, seniors and people with a disability and young adults) (Soc)

PA74 Service 75%

Comments: KPI 2 - Decrease in Home Library Service loans due to closure of local aged facility.



26

KPI Target Units Achieved Score 100 100 100 % 1 Programs held in accordance with schedule and within budget

454 100 0 people 2 Attendance at programs



27


3 Corporate Services Division

3.1 Communications Dept/Function


External Communications Strategy (Gov) 5.3.1.1.1 Project 75%30-Jun-14 01-Oct-10

Social media (Gov) 5.3.1.3.1 Project 100%30-Jun-14 01-Jul-10

Internal Communications Plan (Gov) 5.4.2.2.12 Project 75%30-Jun-14 01-Jul-10

External communication (Gov) PA101 Service 74%

KPI Target Units Achieved Score 100 100 100 % 1 Community newsletter editions distributed in accordance with

schedule 100 100 100 % 2 Council advertisements prepared within timeframe required

95 95 100 % 3 Media releases published 100 100 100 % 4 Media enquiries responded to within 24 hours of receipt 78 100 75 % 5 Residents satisfied with communication from Council 59 98 60 % 6 Businesses satisfied with communication from Council

Graphic design (Gov) PA102 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Graphic design prepared within priority based timeframe

Website and intranet management (Gov) PA103 Service 75%

KPI Target Units Achieved Score 104,094 100 50,000 visitors 1 Visitors to Council's website

0 0 60 % 2 Staff satisfaction with content on intranet

Comments Strategy has been drafted.

Comments Strategies documented and approved following staff consultation. Implementation pending. Comments KPI 1 - The number of visitors to Council's website remain high, with more than half a million pages viewed during the quarter. The average length of visit is 2minutes 20 seconds. The most frequent reason for visiting includes a search for information about the library catalogue, pool opening hours and class timetables, market dates and times. KPI 2 - Survey completed but not yet analysed due to staff shortages and priority given to external communications. Comments Baseline data not surveyed yet for satisfaction level. However, survey did reveal issues with speed of intranet. This is being addressed and staff will be surveyed once intranet speed issue is resolved.

Internal communication (Gov) PA110 Service 65%

KPI Target Units Achieved Score 100 100 100 % 1 Staff newsletter editions distributed in accordance with

schedule 2 20 10 % 2 Increase in staff satisfaction with availability/sharing of

information

Printing (Gov) PA114 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Print jobs produced within priority based timeframe



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3.2 Corporate Administration Note: Dept merged with Corporate Planning and Governance Dept/Function


Public attendance at Council Meetings promotion (Gov)

5.4.1.2.1 Project 100%30-Jun-14 01-Jul-10

Payment of Expenses and Provision of Facilities to Councillors Policy (Gov)

5.4.2.1.1 Project 100%30-Jun-14 01-Oct-10

Comments

This project is complete. This project not yet scheduled to commence.

Annual training needs for councillors (Gov) 5.4.2.2.7 Project 0%30-Jun-14 01-Apr-11

Council and committee meetings (Gov) PA104 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Council meeting business paper and agenda compliance with

statutory and policy requirements 100 100 100 % 2 Committee meeting business paper and agenda compliance

with statutory and policy requirements 100 100 100 % 3 Attendance at Council meetings 100 100 100 % 4 Council meetings held (% of adopted schedule) 100 100 100 % 5 Council meeting minutes produced and published within 2

working days; distributed within 4 working days 100 100 100 % 6 Committee meeting minutes presented to first available

Council meeting for adoption 100 100 100 % 7 Councillor requests responded to within 2 working days 100 100 100 % 8 Business papers delivered to councillors in accordance with

schedule

Comments

Note: change to Department structure effective from March 2011.

Reference groups administration (Gov) PA105 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Meetings held (% of adopted schedule) 100 100 100 % 2 Agenda issued at least 3 days before Reference Group

meeting 100 100 100 % 3 Minutes submitted to first available Council meeting

Councillor support (Gov) PA107 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Councillor diary issued weekly

Policy register maintenance (Gov) PA113 Service 75%

KPI Target Units Achieved Score 4 100 4 years 1 Currency of policies (average age in years)

Word processing (Gov) PA116 Service 75%



29

KPI Target Units Achieved Score 100 100 100 % 1 Documents word processed within priority based timeframe



30


3.3 Corporate Planning and Governance Dept/Function


Local Chambers of Commerce support (Eco) 3.1.1.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Harbourside Chamber Group's application for State Government funding was successful. Council to provide dollar for dollar match funding. Funding to be used to establish new functions on their website including a job exchange, office accommodation listing and mentor program.

Partnership with Chambers of Commerce (Eco)

3.1.1.3.2 Project 75%30-Jun-14 01-Jul-10

Comments

Business Forums series established. Project partners include Better Business Partnership, Harbourside Chamber Group and Success Women's Network. First Forum held 31 March. 56 people attended.

Business After Hours Function (Eco) 3.1.1.3.3 Project 100%30-Jun-14 01-Jul-10

Comments

This project is complete.

Good Neighbour Day (Gov) 4.1.1.2.1 Project 100%30-Jun-14 01-Jan-11

Comments

Thank You Barbecue held for Precinct Office Bearers as part of Precinct System Implementation Plan. Approximately 50 attendees.

Community Strategic Plan promotion to Council, staff and the community (Gov)

5.1.1.1.3 Project 75%30-Jun-14 01-Jul-10

Comments

2010 Community Report highlighting achievements during 2009/10 implementation of 2020 Vision was publicly distributed.

Resourcing Strategy including Long Term Financial Plan (Gov)

5.1.1.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Group has fulfilled requirements as per review of existing suite of IPR plans and preparation of the Draft 2011/12 Operational Plan and Budget. Working Group linked to SRV application. Draft/Amended plans to be reported to Council in April for endorsement for public exhibition.

Organisational Sustainability (QBL) program (Gov)

5.1.2.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Continuing to use Sustainability Assessment Toolkit. Internal User Survey conducted Dec 2010-Feb 2011 and Feedback session conducted with Extended MANEX. Results analysed. Currently preparing pilot period evaluation report. Comments Investigation of online engagement opportunities underway. Development of Engagement Strategy behind schedule due to re-

prioritisation of other projects. Comments Seven of the remaining eight strategies of the action plan remain outstanding due to budget restrictions. Thank you event held in conjunction with Neighbour Day March 2011. All high priority strategies now complete.

Community Engagement Strategy (Gov) 5.2.1.1.1 Project 75%30-Jun-14 01-Jul-10

Precinct System Action Plan (Gov) 5.2.1.3.1 Project 75%30-Jun-11 01-Jul-10

Education/development opportunities for Precinct members (Gov)

5.2.1.3.3 Project 75%30-Jun-14 01-Oct-10

Comments

Publicity Training to be delivered by TAFE scheduled for April 2011.

Public registers (Gov) 5.4.2.2.5 Project 100%30-Jun-11 01-Jul-10



31

Complaints Handling Policy and Procedures (Gov)

5.4.2.3.1 Project 75%30-Jun-11 01-Jul-10

Comments

Staff informed about the amended Complaints Policy and reminded about the need to register all complaints regardless of the method in which they are received. Launched revised online customer feedback form on Council’s website. Commenced monitoring mode of complaint. Information about complaints included in Council's e-learning induction program. Training of staff, letter templates to guide staff when making decisions, information on intranet, review of complaint/feedback form, designated section on Council's website, complaint handling skills incorporated into selection criteria and position descriptions with complaint handling responsibilities are yet to be completed. Program behind schedule due to reprioritisation of other projects. Recommend project deferred to 2011/12.

Privacy Management Plan (Gov) 5.4.2.4.1 Project 0%30-Jun-11 01-Oct-10

Comments

Delayed pending DLG review of Model Privacy Plan.

Customer Satisfaction Survey (Gov) 5.4.3.4.1 Project 100%30-Jun-11 01-Oct-10

Comments

Biennial survey conducted November 2010. Results presented to Council February 2011. Feedback used to inform preparation of Draft 2011/12 Operational Plan and Budget as well as SRV application.

Community sustainability education programs (Gov)

655.1.2.3.1 Project 75%30-Jun-14 01-Jan-11

Comments

Communicated and promoted the Community Strategic Plan to staff and the community. Report on implementation of Community Strategic Plan published and made publicly available.

Precinct System administration (Gov) PA100 Service 68%

KPI Target Units Achieved Score 100 100 100 % 1 Meeting minutes distributed for action within 5 working days

93 93 100 % 2 Precinct requests actioned within 14 working days 514 n/aTrend people 3 Attendance at precinct committee meetings n/a n/a 0 % 4 Precinct committee members satisfied with the community

engagement process n/a n/a 70 % 5 Residents aware that they had a local precinct committee

Comments KPI 3 - Only 28 meetings for the quarter with only one held in January. Average attendance per meeting was 18 people. An increase of 50 people from the previous quarter. KPI 5 - Awareness of North Sydney Precinct System and satisfaction with communication from Council remains consistently high.

Statutory reporting (Gov) PA115 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Statutory reports prepared and submitted within statutory

timeframes

Complaints reporting (Gov) PA119 Service 75%

KPI Target Units Achieved Scoren/a n/a 100 % 1 Complaints responded to within 10 working days

Customer requests (Gov) PA122 Service n/a

KPI Target Units Achieved Score n/a n/a 100 % 1 Requests for service responded to within defined service level



32

n/a n/a 100 % 2 Correspondence responded to within 10 working days

KPIs not measured at this time.

Business enews (Eco) PA54 Service 58%

KPI Target Units Achieved Score 100 100 100 % 1 Business e-news editions distributed monthly

Comments

January, February and March issues published as per schedule.

Annual Report (Gov) PA96 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Annual Report prepared and submitted within statutory

timeframes

Organisational performance (Gov) PA97 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Corporate performance reports prepared and issued on time

85 100 85 % 2 Residents satisfied with overall performance of Council 76 100 70 % 3 Businesses satisfied with overall performance of Council n/a n/a 75 % 4 Residents that believe Council balances social, economic and

environmental objectives n/a n/a 75 % 5 Businesses that believe Council balances social, economic

and environmental objectives

Comments

KPIs 4 and 5 could not be measured at this time.

Community engagement (Gov) PA98 Service 69%

KPI Target Units Achieved Score 55 71 78 % 1 Residents satisfied with the consultation by Council 47 78 60 % 2 Businesses satisfied with the consultation by Council

Comments

55% of residents surveyed were either extremely satisfied, very satisfied or quiet satisfied with current level of engagement with Council, whilst 22% of residents were neither satisfied/dissatisfied. 47% of businesses surveyed were either extremely satisfied, very satisfied or quiet satisfied with current level of engagement with Council, whilst 38% of businesses were neither satisfied/dissatisfied. Development of Community Engagement Strategy/Toolkit has been deferred but is necessary to enhance community awareness of engagement opportunities.

Community ward forums (Gov) PA99 Service 68%

KPI Target Units Achieved Score 70 100 60 people 1 Community ward forums attendance

Comments

Tunks Ward Forum held 28 March at North Sydney Leagues Club. Positive feedback received. Attendance exceeded target.



33


3.4 Customer Services Dept/Function


Service delivery in the Customer Service Centre (Gov)

5.4.3.1.1 Project 75%30-Jun-14 01-Jul-10

Customer feedback processes (Gov) 5.4.3.1.2 Project 75%30-Jun-14 01-Jul-10

Online community and sporting facilities booking system (Gov)

5.4.3.2.1 Project 75%30-Jun-14 01-Jul-10

Council services online (Gov) 5.4.3.2.2 Project 75%30-Jun-14 01-Jul-10

Customer Request Management (CRM) system (Gov)

5.4.3.2.3 Project 75%30-Jun-14 01-Jul-10

Mystery Shopper Audits (Gov) 5.4.3.2.4 Project 0%30-Jun-14 01-Apr-11


After hours telephone service (Gov) PA118 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Service delivered to Council in accordance with contract 100 100 100 % 2 Enquiries resolved in accordance with service level agreement

Call centre (telephone enquiry handling) (Gov) PA120 Service 69%

KPI Target Units Achieved Score 27 93 25 secs 1 Average wait time

2 100 3 mins 2 Average call handling time 82 100 80 % 3 Enquiries resolved on the first call (first time call resolution

rate) 98 100 90 % 4 Call centre telephone calls answered and not abandoned

Counter service (counter enquiry handling) (Gov) PA121 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Development applications forwarded to Development Services

Department complete for assessment 95 100 80 % 2 Enquiries resolved at customer service counter 95 100 90 % 3 First contact resolution

100 100 100 % 4 Resident Parking Renewals completed by April each year

Filming applications (Gov) PA123 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Applications responded to within same working day

Seasonal and casual bookings of sportsfields and facilities (Soc) PA86 Service 75%

Comments Trialed opinionmeter. Cost and service comparison of alternate After Hours Services has been conducted. Current provider to be retained pending further analysis of conducting the service in-house. Phone system alerts introduced to improve Call Centre service and Voice Response introduced. Comments Upgrade issues identified with Centamann prohibiting moving to online bookings. Reviewed alternate systems but provided to be cost prohibitive. Comments Work continues towards making certificates available online. Comments Improvements made with CRM on the website. Additional workflows added and subject list has been streamlined.



34

KPI Target Units Achieved Score 100 100 100 % 1 Winter seasonal bookings completed by August each year 100 100 100 % 2 Summer seasonal bookings completed by February each year

100 100 100 % 3 Applications responded to within 2 working days 100 100 100 % 4 Bookings provided in accordance with policy requirements



35


3.5 Human Resources Dept/Function


Health and Wellbeing Program (Gov) 5.4.4.1.1 Project 75%30-Dec-10 01-Jul-10

Comments

Ongoing. Health assessment commenced. Comments Data entry of incidents is continuing. Once finalised reports will be developed.

Online incident reporting (Gov) 5.4.4.1.10 Project 75%30-Jun-14 01-Jul-10

Reward and Recognition Program review (Gov)

5.4.4.1.2 Project 100%31-Dec-10 01-Oct-10

This project is complete. Comments Research undertaken.

Reward and Recognition Program implementation (Gov)

5.4.4.1.3 Project 100%30-Jun-14 01-Jul-10

Organisational Culture project (Gov) 5.4.4.1.4 Project 25%30-Jun-14 01-Jan-11

Collaborative Safety Program (Gov) 5.4.4.1.5 Project 75%30-Jun-14 01-Jul-10

Comments

Safety Collaboration Program has now been implemented across all of Council's outdoor teams. The training for the 3 Parks and Reserves teams and Pools was completed in December 2010. The official program launch for these teams is 3 May 2011. Council is trialling automated weekly reports for each team. Next financial year a one day (delivered over 2 half days) introductory course will be trialled to introduce new staff to the program and provide a refresher as needed.

OHS Management Plan and system (Gov) 5.4.4.1.6 Project 100%30-Jun-14 01-Jul-10

OHS training plan for managers and staff (Gov)

5.4.4.1.7 Project 75%30-Jun-14 01-Jul-10

Comments

Consultation has now been completed with all the Directors and Managers. Council now has an OHS training matrix that can be used. The next stage is to link the data with each position description and set up reports in the Authority HRIS. Comments Research undertaken. Comments Pilot course conducted. Comments Research undertaken Comments Continuing to monitor Comments Review underway Comments Complete Comments Review completed. Numerous strategies underway.

Pre-placement health assessments (Gov) 5.4.4.1.8 Project 75%30-Jun-14 01-Jul-10

Resilience Program (Gov) 5.4.4.1.9 Project 75%30-Jun-14 01-Jan-11

Career development program (Gov) 5.4.4.2.10 Project 75%30-Jun-14 01-Oct-10

e-learning opportunities (Gov) 5.4.4.2.11 Project 100%30-Jun-14 01-Jul-10

Online induction program (Gov) 5.4.4.2.12 Project 75%30-Jun-14 01-Jul-10

Employee Opinion Survey (Gov) 5.4.4.2.1 Project 100%30-Jun-11 01-Jul-10

Workforce Strategy (Gov) 5.4.4.2.2 Project 75%30-Jun-14 01-Jul-10



36

Human Resources Information System (HRIS)(Gov)

5.4.4.2.3 Project 75%30-Jun-14 01-Jul-10

Equal Employment Opportunity (EEO) Plan (Gov)

5.4.4.2.4 Project 100%30-Jun-14 01-Jul-10

Benchmarking of Human Resources performance between councils (Gov)

5.4.4.2.5 Project 75%30-Jun-14 01-Jul-10

Staff policies and procedures (Gov) 5.4.4.2.8 Project 75%30-Jun-14 01-Jul-10

Performance Planning and Assessment (PPA) System (Gov)

5.4.4.2.9 Project 100%31-Dec-10 01-Oct-10

Attraction and retention (Gov) PA125 Service 73%

KPI Target Units Achieved Score 100 100 100 % 1 Market relativity survey result 100 100 100 % 2 Health Matters Program implemented in accordance with

schedule 100 100 100 % 3 Money Matters Program implemented in accordance with

schedule 100 100 100 % 4 Participation in agreed number of skills expos

Employee assistance program (Gov) PA126 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Program promoted to staff biannually and new employees on

commencement

Employee engagement (Gov) PA127 Service 75%

KPI Target Units Achieved Score 72 100 70 % 1 Employees satisfied with North Sydney Council

Exit process (Gov) PA128 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Exit process commenced prior to resignation date 100 100 70 % 2 Staff on exit who recommend NSC as a “good organisation to

work for”

Human resources management (Gov) PA129 Service 53%

KPI Target Units Achieved Score 6 100 10 % 1 Staff turnover

81 81 100 % 2 Induction for new employees completed within 10 working days

0 0 100 % 3 Contingency plans for high risk positions prepared (% identified for quarter)

100 100 100 % 4 Grievances settled

Comments Development and testing of software continuing. Comments Plan reviewed and implemented. Comments A number of staff policies have been reviewed. This project is complete.



37

Comments

Contingency planning not yet commenced due to other priorities and resource limitations. Remind employees of the deadline.

Injury management (Gov) PA130 Service 75%

Learning and development program (Gov) PA131 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Identified training delivered in accordance with schedule 100 100 100 % 2 Statutory training delivered in accordance with schedule 100 100 100 % 3 Higher education assistance applications supported

OHS risk management (Gov) PA132 Service 75%

KPI Target Units Achieved Score n/a n/a 100 % 1 OHS risk assessments completed and documented in

accordance with schedule n/a n/a 10 % 2 Reduction in number of annual workers’ compensation

non-journey claims n/a n/a 100 % 3 OHS site inspections completed in accordance with schedule

Comments

KPI data not available this quarter. WorkCover Authority of NSW conducted a random manual handling audit in April 2011. WorkCover randomly selected a number of city and country councils to audit. The Parks and Gardens team were the focus of the North Sydney Council audit and passed with very positive comments from WorkCover.

OHS committee support (Gov) PA133 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 OHS Committee agenda and minutes prepared and distributed

in accordance with schedule

Performance planning and assessment appraisals (Gov) PA134 Service 68%

KPI Target Units Achieved Score 100 100 100 % 1 PPA plan developed within 1 month of employee’s

commencement date 33 35 95 % 2 Performance appraisals completed in accordance with

schedule

Comments

Most PPA Assessments were late being completed due to revised assessment procedures.



38


3.6 Ranger and Parking Services Dept/Function


Management of waste containers, skips and skip bins placed on public roads (Soc)

2.3.2.1.1 Project 75%30-Jun-14 01-Jul-10

Review and implement Companion Animal Management Plan (Soc)

2.3.3.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Draft written. Departmental consultation planned in final quarter.

Review companion animal owners education program (Soc)

2.3.3.1.2 Project 75%30-Jun-11 01-Jan-11

Comments

Included in Draft Companion Animals Management Plan.

Develop and implement parking patrol operational strategy (Soc)

2.5.2.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Patrol strategy developed and under assessment prior to implementation.

Technology improvements in parking management (Soc)

2.5.2.2.2 Project 75%30-Jun-12 01-Jul-10

Comments

Tender currently being developed.

Develop parking offence profiles of commercial centres (Soc)

2.5.2.3.1 Project 67%30-Jun-11 01-Oct-10

Comments

Data collected. To be assessed in final quarter.

Environmental pollution enforcement (Env) PA05 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Environmental pollution incidences responded to immediately

Parks general enforcement (Soc) PA16 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Park patrols carried out bi-weekly

Abandoned vehicles (Soc) PA36 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Requests responded to within 5 working days

Building works enforcement (Soc) PA42 Service 75%



39

KPI Target Units Achieved Score 100 100 100 % 1 Building works compliance requests responded to within

defined service level

Outdoor dining inspections (Soc) PA46 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Outdoor dining areas inspected in accordance with schedule

100 100 100 % 2 All complaints responded within 12 hours of receipt

Animal control (Soc) PA49 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Dog attacks responded to within 30 minutes of notification 100 100 100 % 2 Premises with dangerous or restricted breed dogs inspected in

accordance with schedule

Dumped articles (Soc) PA50 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 General requests responded to in priority order

Parking enforcement (Soc) PA52 Service 74%

KPI Target Units Achieved Score 52 95 55 % 1 Residents satisfied with Council's overall policing of parking

58 100 55 % 2 Businesses satisfied with Council's overall policing of parking

100 100 100 % 3 Designated patrols carried out 3 times per week n/a n/a 75 % 4 Compliance achieved at parking meters

100 100 100 % 5 School zone patrols carried out 3 times per week per school

100 100 100 % 6 CBD and commercial areas patrolled daily

Comments

KPI 1 - No significant statistical difference from previous years KPI 2 - A significant improvement compared with previous years KPI 3 - No survey undertaken this quarter



40


4 Engineering and Property Services Division

4.1 Engineering Infrastructure Dept/Function


Stage 4 Stormwater Recycling Program (Tunks Park) (Env)

1.2.1.4.2 Project 75%30-Jun-12 01-Jul-10

Stage 4 Stormwater Recycling Program (Tunks Park) (Repeats 1.2.1.4.2) (Env)

1.3.2.4.1 Project 75%30-Jun-12 01-Jul-10

Condition surveys for all classes of public infrastructure (Soc)

2.1.1.1.1 Project 75%30-Jun-14 01-Jul-10

Infrastructure Renewal Capital Works Program (Gov)

2.1.1.1.2 Project 75%30-Jun-14 01-Jul-10

Comments

Works programs are progressing in line with expectations.

ANZAC Club (Soc) 2.1.1.2.4 Project 0%30-Jun-11 01-Apr-11


Asset Management Strategy and Policy (Gov)2.1.1.3.1 Project 100%30-Jun-14 01-Jul-10

Comments

Significant work has been completed in regard to updating Council's Asset Management Plans and Strategy in line with the Integrated Planning Framework.

Stormwater Capital Works Program (Soc) 2.1.2.1.1 Project 67%30-Jun-14 01-Jul-10

Comments

Progress is slightly behind projected. This is due to staff shortages early in the financial year. Designs are progressing well, however construction will be delayed due to contractor availability. Works progressing well with new staff member.

Pollution control device cleaning (Env) PA06 Service 63%

KPI Target Units Achieved Score 100 100 100 % 1 Devices inspected in accordance with schedule and cleaned

as required n/a n/an/a tonnes 2 Stormwater litter captured



41

Design project management (Soc) PA21 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Inhouse designs prepared within agreed timeframes

Drainage infrastructure management (Soc) PA22 Service 69%

KPI Target Units Achieved Score 100 100 100 % 1 Designs and specifications for drainage program completed (%

of identified for quarter) 100 100 100 % 2 Drainage construction program completed on time, within

budget and to adopted standard (% of identified for this quarter)

100 100 100 % 3 Drainage maintenance program completed on time, within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 4 Maintenance requests responded to within 3 working days

Footpath and cycleway infrastructure management (Soc) PA23 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Designs and specifications for footpath and cycleway program

completed (% of identified for quarter) 100 100 100 % 2 Pedestrian and cycling construction program completed on

time, within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 3 Pedestrian and cycling maintenance program completed on time, within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 4 Maintenance requests responded to within 2 working days 100 100 60 % 5 Residents satisfied with Council's overall maintenance of roads

and footpaths 100 100 78 % 6 Residents satisfied with the cleanliness of local roads and

footpaths

Engineering investigations (Soc) PA24 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 General investigations investigated within 5 working days

Infrastructure levy program administration (Soc) PA25 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Compliance with grant program conditions

Stormwater investigations (Soc) PA31 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Review of plans in accordance with LEMC requirements

complete 100 100 100 % 2 Facilities provided in accordance with agreement

Comments

All stormwater complaints are investigated promptly and actions programmed in line with the Asset Management Plan.

Local emergency management (Soc) PA91 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Review of plans in accordance with LEMC requirements

complete



42

100 100 100 % 2 Facilities provided in accordance with agreement



43


4.2 Project Management Dept/Function


Design for the redevelopment of the Parraween Street Car Park, Crows Nest (Soc)

2.1.1.2.1 Project 75%30-Jun-12 01-Jul-10

Funding for the redevelopment of the Parraween Street Car Park, Crows Nest (Soc)

2.1.1.2.2 Project 75%30-Jun-12 01-Jul-10

Streetscape Capital Works Programs (Soc) 2.2.4.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing implementation of the underawning lighting program to Cremorne (Stage 1), then Cammeray (Stage 1), then Neutral Bay (Stage 4). Military Road Neutral Bay street tree and kerbside planting commenced on site February and will be completed 4th quarter.

Public domain program for commercial centres (Soc)

2.2.4.1.2 Project 75%30-Jun-14 01-Jul-10

Comments

Continuation of implementation of the underawning lighting program for shopping centres within the municipality, street tree and kerbside planting works to Military Road Neutral Bay, detail design and tender documentation of the Stage 1 upgrade to Ernest Place Crows Nest, and concept design of feature lighting upgrade to street trees and buildings within the Grosvenor/Young Lanes/Streets dining precinct Neutral Bay.

Mainstreet Coordinators support in Crows Nest and Neutral Bay (Soc)

2.2.4.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing support and cooperation with Mainstreet coordinators for both the Crows Nest and Neutral Bay Mainstreet Special Levy programs.

Under awning lighting program (Cammeray, Cremorne, Crows Nest, Kirribilli, Neutral Bay) (Soc)

2.2.4.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Stage 1 Cremorne near completion. Stage 1 Cammeray due to start 4th quarter, followed by Stage 4 Neutral Bay.

Streetscape improvements (Soc) PA39 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Designs and specifications for streetscape program completed

(% of identified for quarter) 100 100 100 % 2 Streetscape improvements capital works program completed

on time, within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 3 Streetscape Committee meeting agendas issued 7 working days prior to meeting

100 100 100 % 4 Place management inspections undertaken in accordance with agreed schedule

58 97 60 % 5 Residents satisfied with Council's overall maintenance of roads and footpaths

82 100 78 % 6 Residents satisfied with the cleanliness of local roads and footpaths



44


4.3 Property Assets Dept/Function


Sustainable water, energy and waste reduction measures in Council's buildings (Env)

1.3.2.1.1 Project 75%30-Jun-14 01-Jul-10

Strategic land purchase or require dedication of land to implement public domain strategy (Eco)

3.1.3.4.2 Project 75%30-Jun-14 01-Jul-10

Comments

Negotiations regarding land dedications for 88 Walker Street development have been completed and DA approval has been granted.

Commercial opportunities on Council’s land and building assets (Eco)

5.5.1.3.1 Project 95%30-Jun-14 01-Jul-10

Comments

Overall vacancy rate remains low at 5%.

North Sydney Indoor Sports Centre (Soc) PA13 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Indoor Sports Centre availability 100 100 100 % 2 Indoor Sports Centre utilisation

Comments

Facilities have been leased to NSBA and managed via PRP. No problems with availability and utilisation.

Commercial property portfolio management (Eco) PA146 Service 75%

KPI Target Units Achieved Score 95 95 100 % 1 Utilisation of commercial property 99 99 100 % 2 Meet or exceed overall budgeted income

Comments

Vacancy rate at about 5 % with actual income to budget for the quarter at 99%.

Asset Management (Soc) PA18 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Statutory asset reports prepared and submitted within statutory

timeframes 100 100 100 % 2 Asset information ready for mapping to GIS in the year it is

collected 100 100 100 % 3 Review of Asset Management Plans as necessary completed

Comments

All statutory reports have been submitted within required timeframe. Review of Property Asset Management Plan has been completed.

Community facilities management (Soc) PA19 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Community facilities construction projects completed on time,

within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 2 Planned community facilities refurbishments completed in accordance with schedule

100 100 100 % 3 Facilities comply with condition standards

32



45

100 100 100 % 4 Community facilities cleaned in accordance with adopted cleaning standards

Comments

Community assets maintenance and renewal have been carried out in accordance with the Property Asset Management Plan, within agreed timeframe, budget and service level.

Council premises management (Soc) PA20 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Council building construction projects completed on time,

within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 2 Planned building refurbishments completed in accordance with schedule

100 100 100 % 3 Buildings comply with condition standards 100 100 100 % 4 Council buildings cleaned in accordance with adopted cleaning

standards 100 100 100 % 5 Service providers compliance with contract

Comments

Council properties are being managed in accordance with the Property Asset Management Plan.

Outdoor dining applications (Soc) PA56 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Applications processed within 5 working days

Comments

Outdoor dining applications are processed within agreed timeframe.



46


4.4 Traffic Services Dept/Function


Public domain lighting energy consumption initiatives (Env)

1.3.2.2.1 Project 75%30-Jun-14 01-Jul-10

Energy efficiency measures in lighting capital upgrades (Env)

1.3.2.2.2 Project 75%30-Jun-14 01-Jul-10

On-street spaces to support car share schemes (Env)

2.4.1.1.2 Project 75%30-Jun-14 01-Jul-10

Comments

There are 827 car share members in North Sydney. The number of on-street car share parking spaces has increased from 2 to 53 since 2005. Car share membership has resulted in a reduction of 502 vehicles owned by North Sydney Council residents and a net reduction of 465 vehicles parked on North Sydney Council streets.

Lobbying for incentives for public transport (Soc)

2.4.1.2.1 Project 75%30-Jun-14 01-Jul-10

Lobbying for changes to fringe benefits tax (Env)

2.4.1.2.2 Project 75%30-Jun-14 01-Jul-10

Bike Strategy (Soc) 2.4.1.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Designs have been prepared in consultation with the Bicycle Committee. To be installed 4th quarter.

Pedestrian Strategy (Soc) 2.4.1.3.2 Project 75%30-Jun-14 01-Jul-10

Comments

Designs have been completed in consultation with the Pedestrian Committee. To be installed 4th quarter.

Lobbying for improved after hours and transport services (Soc)

2.4.1.4.1 Project 75%30-Jun-11 01-Jul-10

‘End of trip’ facilities for pedestrians and cyclists (Env)

2.4.2.1.1 Project 75%30-Jun-14 01-Jul-10

New walking/cycling tracks (Soc) 2.4.3.1.1 Project 75%30-Jun-14 01-Jul-10

Lobbying for increased funding for walking/cycling paths (Soc)

2.4.3.2.1 Project 75%30-Jun-14 01-Jul-10

Bike Strategy (Repeats 2.4.1.3.1) (Soc) 2.4.3.3.1 Project 75%30-Jun-14 01-Jul-10



47

Pedestrian Strategy (Repeats 2.4.1.3.2) (Soc) 2.4.3.3.2 Project 75%30-Jun-14 01-Jul-10

Traffic Facilities Strategy (Soc) 2.5.1.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Designs have been completed and community consultation undertaken. To be constructed in 4th quarter.

Northern Sydney Regional Organisation of Councils (NSROC) Transport Forums (Soc)

2.5.1.1.2 Project 75%30-Jun-14 01-Jul-10

Comments

All meetings attended.

North Sydney Traffic Committee projects (Soc)

2.5.1.1.3 Project 75%30-Jun-14 01-Jul-10

Lobbying for improved public transport on Military Road/Spit Road transport corridor to the Warringah Peninsula and Northern Beaches (Soc)

2.5.1.2.1 Project 75%30-Jun-14 01-Jul-10

Lobbying for improved public transport networks (Soc)

2.5.1.2.2 Project 75%30-Jun-14 01-Jul-10

Additional funding for traffic facilities (Soc) 2.5.1.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Relevant grant applications submitted.

Parking Strategy and parking restrictions (Soc)

2.5.2.1.1 Project 75%30-Jun-14 01-Jul-10

Off street parking in DCP (Soc) 2.5.2.4.1 Project 75%30-Jun-12 01-Jul-10

Northern Sydney Regional Organisation of Councils (NSROC) street lighting improvement project (Soc)

4.5.1.5.1 Project 75%30-Jun-14 01-Jul-10

Energy efficiency, compliance and operating cost of street lighting network (Soc)

4.5.1.5.2 Project 75%30-Jun-14 01-Jul-10

Road Safety Action Plan (Soc) 4.5.2.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Six of the eight major road safety projects have been completed. Road safety campaign around schools ongoing.

Road safety education programs (Soc) 4.5.2.1.2 Project 75%30-Jun-14 01-Jul-10



48

Traffic infrastructure improvements lobbying (Soc)

4.5.2.2.1 Project 75%30-Jun-14 01-Jul-10

Traffic management (Soc) PA51 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Concept designs prepared (% of identified for quarter) 100 100 100 % 2 Traffic and parking management activities completed on time,

within budget and to adopted standard (% of identified for quarter)

95 95 100 % 3 Traffic requests responded to within 10 working days 100 100 100 % 4 Applications for all suitable projects submitted on time 100 100 100 % 5 Traffic committee meeting agenda and minutes prepared and

distributed in accordance with agreed schedule 62 93 67 % 6 Residents satisfied with Council's overall management of

traffic 69 100 64 % 7 Businesses satisfied with Council's overall management of

traffic

Street lighting (Soc) PA92 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Investigations for street lighting completed within 10 working

days



49


4.5 Works Engineering Dept/Function


Fleet management (Env) 1.3.2.6.1 Project 75%30-Jun-14 01-Jul-10

Off street car parks (Soc) 2.4.2.2.4 Project 75%30-Jun-14 01-Jul-10

Comments

Casual income on target. Permanent parking occupancy 83%. Highest for 18 months.

Parking Meter and Parking Meter Contract (Soc)

2.5.2.2.3 Project 75%30-Jun-14 01-Jul-10

Contracts and tenders (Eco) PA147 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Contracts and tenders dealt with in accordance with policy

Line marking and signage infrastructure (Soc) PA26 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Street sign replacement completed in accordance with

schedule 100 100 100 % 2 Street signs repaired within 10 working days of notification

Plant and fleet management (Gov) PA27 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Vehicles, plant and equipment serviced in accordance with

schedule 99 100 98 % 2 Plant and equipment operation

100 100 100 % 3 Plant utilisation 100 100 100 % 4 Orders for identified plant replacements placed within the

specified year

Recoverable works reinstatements (Soc) PA28 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Restoration requests inspected within 7 days 100 100 100 % 2 Works completed in accordance with schedule

Roads infrastructure management (Soc) PA29 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Designs and specifications for roads program completed (% of

identified for quarter) 100 100 100 % 2 Roads program completed on time, within budget and to

adopted standard (% of identified for this quarter) 100 100 100 % 3 Requests for road maintenance responded to within 3 working

days 100 100 100 % 4 Bus shelters cleaned in accordance with schedule 100 100 100 % 5 Street furniture in designated commercial centres cleaned in

accordance with schedule 100 100 100 % 6 Residents satisfied with Council's overall maintenance of roads

and footpaths



50

100 100 100 % 7 Residents satisfied with the cleanliness of local roads and footpaths

Commercial centres cleaning (Soc) PA37 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Commercial areas cleaned in accordance with schedule

Graffiti removal/management (Soc) PA38 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Graffiti removed within 3 working days of notification

Parking meter management (Soc) PA53 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Up time for meters 100 100 100 % 2 Up time for parking stations



51


5 Finance and Information Management Division

5.1 Document Management Services Dept/Function


Access to Council information (Gov) 5.4.1.1.1 Project 100%30-Jun-11 01-Jul-10

Document management solution (Gov) 5.4.6.1.1 Project 100%30-Jun-14 01-Jul-10

Comments


Off site storage and archival of council records (Gov)

5.4.6.1.2 Project 100%30-Jun-14 01-Jul-10

Comments


Historical building records (Gov) 5.4.6.1.3 Project 100%30-Jun-13 01-Oct-10

Comments

Project completed for 2010/11. All the 'building' record cards have been digitised ie text searchable CDs.

Electronic lodgement of information (Gov) 5.4.6.1.4 Project 75%30-Jun-14 01-Jul-10

Comments

Progressing as planned. Significant increases in the electronic presentation capture of information.

Records management policies and procedures (Gov)

5.4.6.1.5 Project 75%30-Jun-14 01-Jul-10

Comments

Progressing as planned.

Performance reporting across document management solution (Gov)

5.4.6.1.6 Project 75%30-Jun-14 01-Jul-10

Comments

Progressing as planned. Performance reporting has led to improvements in task management.

Knowledge Management Plan (Gov) 5.4.6.3.2 Project 75%30-Jun-14 01-Oct-10

Comments


Access to information (Gov) PA106 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Compliance with statutory requirements (Section 12 and GIPA)

100 100 100 % 2 Informal GIPA requests processed within 7 working days

Comments

Achieved as per service levels.

Document archiving and disposal (Gov) PA139 Service 75%



52

KPI Target Units Achieved Score 100 100 95 % 1 Files retrieved from archive within 5 working days of receipt

Comments


Incoming document processing (Gov) PA140 Service 74%

KPI Target Units Achieved Score 90 95 95 % 1 Documents scanned and registered within 1 working day of

receipt 90 95 95 % 2 Documents distributed within 1 working day of receipt

Comments

Service levels have been negatively affected by the substantial increases in workloads from implementing GIPA.



53


5.2 Financial Services Dept/Function


Sustainability provisions in the Purchasing Policy and Procedures (Env)

1.3.2.7.1 Project 75%30-Jun-12 01-Jul-10

Comments

Proceeding as planned. This is reflected through our continued commitment to the 'green purchasing' program. On hold pending improvements to software.

Asset and Infrastructure Management (AIM) system developments (Gov)

2.1.1.3.2 Project 75%30-Jun-14 01-Jul-10

Local Government Managers Australia Best Practice Toolkits (Gov)

5.1.2.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

As opportunities arise.

Payment Card Industry Data Security Standards (Gov)

5.4.2.4.2 Project 75%30-Jun-13 01-Jul-10

Comments

Progressing as planned. As an example, the implementation of the new parking meter solution (GPRS) will substantially improve our compliance issues.

Investment Policy (Eco) 5.5.1.1.1 Project 75%30-Jun-14 01-Jan-11

Comments

No activity this quarter.

Management and financial reports (Eco) 5.5.1.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Reports prepared in accordance with requirements.

Long Term Financial Plan (Eco) 5.5.1.2.2 Project 100%30-Jun-14 01-Oct-10

Program that identifies and evaluates business opportunities (Eco)

5.5.1.3.2 Project 75%30-Jun-14 01-Jul-10

Comments

Opportunities identified as they become available.

Fee structure for service delivery (Eco) 5.5.1.4.1 Project 100%30-Jun-14 01-Jul-10

Rating structure (Eco) 5.5.1.5.1 Project 100%30-Jun-11 01-Jul-10

Administration of approved suppliers (Eco) PA145 Service 75%

KPI Target Units Achieved Score 95 100 95 % 1 Approved vendor listing up to date

Comments

Achieved as per service level.



54

Creditor and payment services (Eco) PA148 Service 75%

KPI Target Units Achieved Score 95 100 95 % 1 Creditors paid within agreed payment terms

Debtor services (Eco) PA149 Service 75%

KPI Target Units Achieved Score 95 100 90 % 1 Debtors (excluding rates) collected within agreed payment

terms

External auditing (Eco) PA150 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 High risk actions completed (% of identified for quarter)

Comments


Financial reporting (Eco) PA151 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Statutory budget reporting and financial reports prepared and

submitted within statutory timeframes 100 100 95 % 2 Budget reporting prepared in accordance with schedule

Comments


Investment portfolio management (Eco) PA152 Service 75%

KPI Target Units Achieved Score 2.5 100 0.2 % 1 Investment rate of return above the 90 day UBSA Bank Bill

Index n/a n/a 5 % 2 Debt service ratio

3 1001.5 times 3 Unrestricted current ratio

Comments

KPI 1 - Interest earned from investments continue to out perform the index due to improved returns from managed funds (cash enhanced). KPI 2 - The debt service ratio will remain at zero for 2010/11 ie Council will remain debt free (a positive result) KPI 3 - The unrestricted current ratio will sit between 2 and 3, which is greater than the minimum of 1.5 (a positive result)

Payroll (Eco) PA153 Service 75%

KPI Target Units Achieved Score 98 98 98 % 1 Correct payments issued weekly

Purchasing (Eco) PA154 Service 75%

KPI Target Units Achieved Score 98 100 95 % 1 Purchase orders issued within two working days of an

approved requisition

Rates collection (Eco) PA155 Service 50%

KPI Target Units Achieved Score 100 100 100 % 1 Rates notices issued on time n/a n/a 4 % 2 Rates and charges overdue



55


5.3 Information Technology Dept/Function


Mobile solutions for the Asset Information Management (AIM) system (Gov)

2.1.1.3.3 Project 75%30-Jun-11 01-Jul-10

Comments

Configuration of the mobile device (tablet) and software (Authority) has been completed. Testing of the solution is programmed to be completed by the end of May.

Web forms (Gov) 5.4.3.2.5 Project 75%30-Jun-14 01-Jul-10

Comments

"Online certificates" is progressing as planned and will be "live" by the end for the 4th quarter.

Corporate systems (Gov) 5.4.6.3.1 Project 75%30-Jun-12 01-Jul-10

Comments

Progressing as planned. Note that this is very dependent on the functionality offered by web-based solutions.

Information technology hardware and software (Gov)

5.4.6.4.1 Project 75%30-Jun-14 01-Jul-10

Comments

Progressing as planned. A large portion of Council's PC fleet is in the planning stages of their replacement as well as the upgrading of 'Office' and operating systems.

Mobile information technology solutions (Gov)

5.4.6.4.2 Project 75%30-Jun-14 01-Jul-10

Comments

New hardware devices such as iPads have just been purchased and will undergo investigations over the coming months.

Virtualisation of servers (Gov) 5.4.6.4.3 Project 75%30-Jun-14 01-Jul-10

Comments

This project is ongoing and best suits the long term sustainability of technology.

Telecommunications solution (voice and data) (Gov)

5.4.6.4.4 Project 100%30-Jun-11 01-Jul-10

Comments


Authority software (Gov) 5.4.6.4.5 Project 100%30-Jun-14 01-Oct-10

Parcel addressing in Council’s property system (Gov)

5.4.6.4.6 Project 75%30-Jun-11 01-Oct-10

Comments

Enhanced software has been implemented and provides improved methods of data capture. The next steps will involve the GIS staff validating data and updating the system.

Information Technology Strategic Plan (Gov) 5.4.6.4.7 Project 75%30-Jun-14 01-Jul-10

Comments

Progressing as planned. Due for completion by the 30 June 2011.



56

IT policies and procedures (Gov) 5.4.6.4.8 Project 75%30-Jun-14 01-Jul-10

Comments


Telecommunications equipment administration (Gov) PA124 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Critical requests responded to within 2 hours

Comments

Requests responded to as per the service agreement.

IT support services (Gov) PA141 Service 70%

KPI Target Units Achieved Score 82 86 95 % 1 IT service requests resolved within priority based timeframe

Comments

The reduction in resolution times is a combination of an increase in requests and no increase in internal resources. These issues are currently being attended to.

Mapping and GIS information (Gov) PA142 Service 75%

KPI Target Units Achieved Score 95 100 95 % 1 Mapping and GIS information provided within 5 working days

Comments

Achieved as per service agreement.

Network and software management (Gov) PA143 Service 75%

KPI Target Units Achieved Score 98 100 95 % 1 Service availability during core hours

Comments


System backups (Gov) PA144 Service 72%

KPI Target Units Achieved Score 95 100 95 % 1 Back ups outside core hours completed

Comments




57


5.4 Risk Management Dept/Function


Internal audit action plan (Gov) 5.4.2.2.10 Project 100%30-Jun-14 01-Jul-10

Comments


Risk Management Strategy (Gov) 5.4.5.1.1 Project 75%30-Jun-14 01-Jul-10

Comments


Risk Management Guidelines (Gov) 5.4.5.1.2 Project 75%30-Jun-14 01-Jul-10

Comments


Risk Register (Gov) 5.4.5.1.3 Project 75%30-Jun-14 01-Jul-10

Comments


Training and education awareness programs regarding risk management (Gov)

5.4.5.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Progressing as planned. As an example, a number of workshops were undertaken with staff concerning enterprise risk management.

Insurance arrangements (Gov) 5.4.5.3.1 Project 75%30-Jun-14 01-Jan-11

Comments


Climate Change Adaptation Plan (Gov) 5.4.5.3.2 Project 75%30-Jun-14 01-Jul-10

Comments

Progressing as planned. A climate change adaptation was completed with Council's insurers, reviewed by staff and incorporated into the enterprise risk assessments.

Business Continuity Plan (Gov) 5.4.6.2.1 Project 75%30-Jun-11 01-Jul-10

Comments

Review completed in previous quarters. A test is programmed for the 4th quarter.

Insurance (Gov) PA135 Service 45%

KPI Target Units Achieved Score 100 100 100 % 1 Investigations for insurance claims completed within 5 working

days 57 100 80 claims 2 Number of claims processed

100 100 100 % 3 Council’s property and assets insured 98 100 95 % 4 Customers contacted by Council within 2 working days of

claim being received

Comments

The number of claims within an acceptable range and funding is available from existing resources.



58

Risk management (Gov) PA136 Service 75%

KPI Target Units Achieved Score 99 100 90 % 1 Compliance with liability risk management audit

100 100 95 % 2 Risk management training and awareness activities completed in accordance with schedule

Comments


Site and activity risk assessments (Gov) PA137 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Site and activity risk assessments completed in accordance

with schedule

Comments


Business continuity planning (Gov) PA138 Service 0%

KPI Target Units Achieved Scoren/a n/a 100 % 1 Business continuity test completed

Comments

Not due in this quarter.



59


6 Open Space and Environmental Services Division

6.1 Aboriginal Heritage Office Dept/Function

Performance Project/Service

Aboriginal heritage preservation (Soc) PA62 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Aboriginal heritage sites preserved

Comments

All known heritage sites preserved.



60


6.2 Environmental Services Dept/Function


Bushland vegetation and asset data (Env) 1.1.1.1.1 Project 50%30-Jun-12 01-Jul-10

Comments

Natural Area Survey data has been uploaded to GIS and is being used regularly by staff. Planned training workshops for Bushcare volunteers and staff in next quarter.

Biodiversity rehabilitation assessment program (Env)

1.1.1.1.2 Project 0%30-Jun-14 01-Apr-11


Flora and fauna database (Env) 1.1.1.1.3 Project 75%30-Jun-14 01-Jul-10

Comments

Flora and fauna database update is progressing to plan and on target for current point in project.

Bushcare community partnerships (Env) 1.1.1.2.4 Project 75%30-Jun-14 01-Jul-10

Comments

Annual program of Bushcare workshops and events is being delivered as scheduled.

Wildlife corridor strategy (Env) 1.1.1.2.5 Project 75%30-Jun-14 01-Jul-10

Comments

Baseline planning completed and corridor development programs are being delivered in line with project timeline.

Bushland walking track system and upgrade projects (Env)

1.1.1.2.7 Project 75%30-Jun-14 01-Jul-10

Comments

Stage 1 upgrade works completed in Brightmore Reserve and Tunks Park (east). Stage 2 and 3 upgrade works in Primrose Park completed. Planning for Badangi Reserve upgrades is on track.

Regional climate change programs (Env) 1.1.1.4.1 Project 75%30-Jun-14 01-Jul-10

Comments

Council's Wildlife Watch program provides regular species record updates to the NSW Wildlife Atlas. Volunteers involved in Wildlife Watch are also involved in the Climate Watch Program.

Feral animal management program (Env) 1.1.1.4.2 Project 75%30-Jun-14 01-Jul-10

Comments

Regional Fox Baiting Program conducted in Balls Head Reserve, Badangi Reserve and Berry Island Reserve during March 2011. Confirmed bait takes by foxes resulted in successful population reduction in Waverton and Wollstonecraft areas.

Coal Loader Community Bushcare Nursery project (Env)

1.1.1.5.1 Project 75%30-Jun-14 01-Jul-10

Comments

Main nursery structures and infrastructure are in place. Overall progress of project is on track.

Companion animals in bushland education project (Env)

1.1.1.5.2 Project n/a30-Jun-11 01-Jul-10

No planned activity. This project has been deferred to the 2011/12 Operational Plan.

Adopt-a-Plot community engagement program (Env)

1.1.1.5.3 Project 75%30-Jun-14 01-Jul-10



61

Comments

Adopt a Plot Project progressing well and on target. Participant social event held in February 2011 was well received and attended.

Community gardens (Env) 1.1.2.4.1 Project 75%30-Jun-14 01-Jul-10

Comments

Council continues to support well established and popular community gardens at Kirribilli and Waverton. There is one small garden under way in Kurraba Point and another planned in Crows Nest.

Sustainable food program (Env) 1.1.2.4.2 Project 75%30-Jun-14 01-Jul-10

Comments

The Sustainable Food Program this year includes Farm Gate tours, one of which was held in March. Further tour to be held in April. They have proved very popular and more can be expected due to demand.

Native Haven’s and Wildlife Watch programs (Env)

1.1.2.5.1 Project 75%30-Jun-14 01-Jul-10

Comments

Native Havens and Wildlife Watch programs progressing on track. Over last quarter, 7 new participants joined the Native Havens Program and 42 Wildlife Watch observations were received from volunteers and entered in to the Bushcare Database.

Catchment education program (Env) 1.2.1.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Catchment education program focussing on Berry Creek progressing well in accordance with grant program. Community Planting Day held on the 12 March successfully achieved over 2,000 locally native species planted in a creekline buffer area.

Bioretention trial (Env) 1.2.1.4.4 Project 75%30-Jun-11 01-Oct-10

Comments

Planning for the Berry Creek Bio-retention System is progressing well. Consultants are currently preparing the scoping study and potential system specifications for Council's consideration. A grant funding application made to supplement the project is still awaiting a decision.

Lobbying for sewage infrastructure improvements (Env)

1.2.1.6.1 Project 75%30-Jun-14 01-Jul-10

Comments

Contacts in Sydney Water Sewer fix Program are being engaged with to encourage involvement in Council's Urban Sustainability Project in the Berry Creek catchment, where water quality is affected by poor sewer infrastructure.

Greenhouse Action Plan (Env) 1.3.1.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Solar PV at Council Chambers. Order has been raised with Solgen Energy, now awaiting equipment delivery. Cogeneration system at NS Olympic Pool. Councillors briefing has been arranged for 24 May and a report will be submitted to Council subsequent to the briefing session.

Energy conservation community education and capacity building projects (Env)

1.3.1.1.2 Project 75%30-Jun-14 01-Jul-10

Comments

Community engagement programs being delivered through Green Events project.

Community, business and school sustainability champions (Env)

1.3.1.10.1 Project 0%30-Jun-14 01-Apr-11


Professional/regional local government cooperatives to address climate change (Env)

1.3.1.11.1 Project 75%30-Jun-14 01-Jul-10



62

Comments

Council staff actively involved in Sydney Coastal Councils Group, NSROC and other regional coordination committees working to address climate change.

Local impacts of climate change lobbying (Env)

1.3.1.11.2 Project 75%30-Jun-14 01-Jul-10

Comments

Lobbying of State and Federal Government regarding local impacts of climate change policy being delivered by Council in cooperation with Sydney Coastal Councils Group.

Water Management Plan (Env) 1.3.1.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Successful $20,000 Water for Life grant awarded by Sydney Water for community education and promotion of the Cammeray Dam stormwater re-use project.

Lobbying for container deposit legislation and extended producer responsibility (Env)

1.3.1.4.1 Project 75%30-Jun-14 01-Jul-10

Comments

Action progressing as planned.

Waste treatment technologies (Env) 1.3.1.5.1 Project 75%30-Jun-14 01-Jul-10

Comments

Information on waste treatment technologies is sought and reviewed on an ongoing basis.

Waste reduction community education programs (Env)

1.3.1.6.1 Project 75%30-Jun-14 01-Jul-10

Comments

Community waste education program continuing to be implemented.

Real Estate Agents Kit (Env) 1.3.1.6.2 Project 75%30-Jun-11 01-Jul-10

Comments

Education materials developed and being finalised for inclusion in new Residents Kit.

National Waste Recycling Week (Env) 1.3.1.6.3 Project 75%30-Jun-14 01-Oct-10

Comments

National Recycling Week activities planned for November 2011.

Clean Up Australia Day (Env) 1.3.1.6.4 Project 100%30-Jun-14 01-Jan-11

Comments

2011 Clean Up Australia Day volunteer groups supported and waste removed promptly.

Household Chemical Collection program (Env)

1.3.1.6.5 Project 75%30-Jun-14 01-Jan-11

e-waste collection service (Env) 1.3.1.6.6 Project 0%30-Jun-14 01-Apr-11


Public place recycling facilities (Env) 1.3.1.6.7 Project 75%30-Jun-14 01-Jul-10



63

Comments

Council continues to provide public place recycling facilities in existing locations. Demand for new services is assessed as needed.

Funding for energy cogeneration at North Sydney Olympic Pool, Council Chambers and Stanton Library (Env)

1.3.2.3.2 Project 75%30-Jun-14 01-Jul-10

Comments

Continuing to seek funding opportunities.

Council energy, water consumption and waste production (Env)

1.3.2.5.1 Project 75%30-Jun-14 01-Jul-10

Comments

Planet Footprint data received and assessed. Improvements to data management system are currently being investigated.

Retrofitting of local businesses for better environmental performance (Env)

2.2.3.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Council's CitySwitch and Better Business Partnerships projects progressing well.

Undergrounding of powerlines (Env) 2.2.5.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Opportunities to advocate for undergrounding power lines are pursued as they become available.

Bushland regeneration (Env) PA01 Service 68%

KPI Target Units Achieved Score 100 100 100 % 1 Bushland reserves actively rehabilitated

6 100 6 species 2 Threatened and vulnerable species 100 100 100 % 3 Bushcare education program completed (% of identified for

quarter) 212 100 200 volunteers 4 Active Bushcare volunteers 80 100 80 people 5 Attendance at Bushcare workshops and events

100 100 100 % 6 Bushfire management activities (% of identified for quarter)

Comments

Bushland rehabilitation programs including community Bushcare activities being delivered effectively and on target.

Tree Preservation Order administration (Env) PA03 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Applications responded to within 7 working days

Water quality monitoring (Env) PA07 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Water quality condition compliance

Comments

Ongoing monitoring of water quality being conducted and reported.

Environmental sustainability education (Env) PA08 Service 75%

KPI Target Units Achieved Score 346 100 300 people 1 Residents participating in sustainability programs



64

6 100 5 schools 2 Schools participating in greeNSchool program 83 100 30 businesses 3 Businesses participating in sustainability programs

Comments

Sustainability education programs are being delivered to the community effectively.

Waste contract management (Env) PA09 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Missed services responded to within 24 hours

Waste removal service (Env) PA10 Service 75%

KPI Target Units Achieved Score 401 100 275 tonnes 1 Greenwaste collected 207 100 195 tonnes 2 Recycling collected 85 100 80 % 3 Residents satisfied with waste collection services

100 100 100 % 4 Dumped rubbish removed within 3 working days 100 100 100 % 5 Pre-booked waste collected as scheduled 100 100 100 % 6 Litter bins serviced in accordance with schedule

Comments

KPIs either met or exceeded.

Council sustainability (Env) PA11 Service 56%

KPI Target Units Achieved Score 7,482 22 33,626 gigajoules 1 Council energy use

23,510 20 118,569 kilolitres 2 Council water use

Comments

Note: these figures relate to the previous quarter due to Planet Footprint lag period in collating data and reporting. The targets are annual figures hence the positive quarterly KPI results. KPI 1 - exceeded for quarterly energy use Oct-Dec 2010 KPI 2 - exceeded for quarterly water use Oct-Dec 2010

Street cleaning (Env) PA30 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Residential areas swept monthly 100 100 100 % 2 Commercial areas swept daily



65


6.3 Landscape Planning and Design Dept/Function


Centre for Sustainability (Env) 1.3.1.7.1 Project 75%30-Jun-14 01-Jul-10

Comments

Project due to be completed in June.

New park on Uniting Church land at corner of Shirley Road and Nicholson Street, Wollstonecraft (Env)

1.4.1.1.10 Project 75%30-Jun-11 01-Jul-10

Comments

Construction well underway and will be completed 4th quarter.

Parks Plans of Management (Env) 1.4.1.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Review of plans of management being undertaken to schedule.

Grant funding for relevant projects (Env) 1.4.1.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Applications have been submitted for all relevant grant programs.

Accessibility of capital works upgrades for change/toilet facilities (Env)

1.4.1.5.1 Project 75%30-Jun-14 01-Jul-10

Comments

All funded toilet facility upgrade projects have been completed to relevant accessibility standards.

Additional public open space opportunities through redundant crown land uses (Env)

1.4.2.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

The review of all opportunities are considered as they become relevant.

Open Space Provision Strategy (Env) 1.4.2.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

The Open Space Provision Strategy has been adopted and is being implemented.

Lease of land with potential for public use (Env)

1.4.2.3.2 Project 75%30-Jun-14 01-Jul-10

Comments

No additional leases have been entered into this quarter, however negotiations with the RTA and Railcorp continue for some small parcels of land.

Liaise with owners of private property who offer land as open space (Env)

1.4.2.3.3 Project 75%30-Jun-14 01-Jul-10

Comments

Opportunities negotiated as they become available.

Dinghy storage facilities, pedestrian access and dedicated water access point for non-motorised craft (Env)

1.4.2.4.1 Project 75%30-Jun-11 01-Jul-10



66

Comments

Planning works progressing for Folly Point dinghy storage project.



67


6.4 Mollie Dive Function Centre/Event Management Dept/Function


Visitor numbers to North Sydney during key events (Eco)

3.2.2.2.1 Project 75%30-Jun-14 01-Oct-10

North Sydney as a world-class conferences and events destination (Eco)

3.2.2.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing

Major regional and sporting events in North Sydney (Eco)

3.2.2.3.2 Project 75%30-Jun-14 01-Jul-10

Comments

Queensland played NSW in a One Day first class cricket match in February.

State and national sporting titles (Eco) 3.2.2.3.3 Project 75%30-Jun-14 01-Jul-10

Comments

North Sydney hosted the Australian skiff championships.

Mollie Dive Function Centre (Eco) PA58 Service 75%

KPI Target Units Achieved Score n/a n/a 160 functions 1 Functions held in function centre

101 100 85 % 2 Expenditure recovery



68


6.5 North Sydney Olympic Pool Dept/Function


Gymnasium equipment at North Sydney Olympic Pool (Soc)

1.4.1.1.9 Project 100%30-Jun-11 01-Oct-10


North Sydney Olympic Pool (Soc) PA14 Service 72%

KPI Target Units Achieved Score 103,160 100 97,600 % 1 Pool attendance

85 100 85 % 2 Expenditure recovery 55 73 75 % 3 Residents satisfied with North Sydney Olympic Pool

514 100 480 memberships 4 Gymnasium memberships



69


6.6 Parks and Reserves Dept/Function


Canopy enhancement program (Env) 1.1.2.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Street tree plantings continue.

Street Tree Strategy (Env) 1.1.2.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Strategy review planning underway.

Urban Forest Policy and Action Plan (Env) 1.1.2.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

Draft Urban Forest Plan prepared.

Irrigation systems within sports fields (Env) 1.3.1.2.2 Project 75%30-Jun-13 01-Jul-10

Comments

Funding from Sydney Water has allowed for irrigation upgrades to go ahead.

Street tree management (Env) PA02 Service 50%

KPI Target Units Achieved Score 100 100 100 % 1 Street trees maintained in accordance with schedule

Weed control (Env) PA04 Service 50%

KPI Target Units Achieved Score 100 100 100 % 1 Weeds treated monthly

North Sydney Oval (Soc) PA15 Service Not measured until 4th quarter.

n/a

Recreation facilities maintenance (Soc) PA17 Service 74%

KPI Target Units Achieved Score 90 90 100 % 1 Recreational facilities meet condition standards 85 100 80 % 2 Residents satisfied with open space maintenance

Comments

A number of toilet facilities are in need of refurbishment.

Verge mowing (Soc) PA40 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Verges mowed in accordance with schedule



70


6.7 Recreation Planning Dept/Function


Opportunities to increase cross linkage with State Government recreational programs and assets (Soc)

1.4.1.1.3 Project 75%30-Jun-14 01-Jul-10

Comments

Opportunities are being investigated with the Department of Sport and Recreation.

Lighting on sporting fields at Forsyth Park (Soc)

1.4.1.1.8 Project 50%30-Jun-11 01-Jan-11

Comments

Development application now approved and tender package prepared for advertising. Construction will commence 4th quarter.

NSROC Regional Sports Strategy preparation (Env)

1.4.1.4.1 Project 75%30-Jun-11 01-Jul-10

Comments

Draft strategy completed.

Lease of public schools and private facilities for public use (Env)

1.4.2.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

No additional lease opportunities available this quarter.

Recreation planning (Soc) PA79 Service 50%

KPI Target Units Achieved Score 100 100 100 % 1 Recreational planning projects completed (% of identified for

quarter)

Comments

Program currently being implemented to schedule.



71


7 Property and Development Services Division

7.1 Administration Services Dept/Function

Performance Project/Service

Section 149 certificates (zoning information) (Soc) PA32 Service 50%

KPI Target Units Achieved Score 100 100 100 % 1 Section 149 certificates (zoning information) issued within 5

working days

Comments

1056 certificates issued this quarter.



72


7.2 Development Services Dept/Function


Improvements to business development approval processes (Eco)

2.3.1.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

Review undertaken of content of Development web pages of Council's website.

Opportunities for better informing the community about development (Soc)

2.3.1.1.3 Project 75%30-Jun-14 01-Jul-10

Comments

Councils website updated with Development Applications received and determined. An e-bulletin is sent to all Precincts on a weekly basis with updates.

Improvements to business development approval processes (Eco)

3.1.2.2.1 Project 75%30-Jun-14 01-Jul-10

Comments

Review of the Business web pages of Council's website February 2011.

Development assessment (Soc) PA43 Service n/a

KPI Target Units Achieved Score 130 n/aTrend working days 1 Average turnaround time DA and Section 96 (Council matters)

177 n/aTrend development applications 2 DAs received 27 n/aTrend working days 3 Average turnaround time construction certificates

173 n/aTrend development applications 4 DAs determined 18 n/aTrend working days 5 Average turnaround time complying development certificates

75 n/aTrend working days 6 Average turnaround time DA and Section 96 (Delegated matters)

38 n/aTrend working days 7 Average turnaround time building certificates 6 n/aTrend working days 8 Average turnaround time occupation certificates



73


7.3 Environmental Building and Compliance Dept/Function


Environmental audits of businesses (Env) 1.3.3.3.1 Project 75%30-Jun-14 01-Jul-10

Comments

39 Development Application Erosion and Sediment Control Plans have been received this quarter. An Environmental audit of Cammeray marina was carried out in March 2011.

Noise and air quality monitoring (Env) PA12 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Environment and health requests responded to within 21 days

Cooling tower inspections (Soc) PA44 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Regulated premises inspected in accordance with schedule

Comments

12 cooling tower inspections completed this quarter.

Food premises inspections (Soc) PA45 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Food premises inspected in accordance with schedule

Comments

42 food shop inspections this quarter.

Skin penetration premises inspections (Soc) PA47 Service 75%

KPI Target Units Achieved Score100 100 100 % 1 Skin penetration premises inspection requests responded to

within 21 working days

Comments

No skin penetration inspection requests this quarter.

Swimming pool inspections (Soc) PA48 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Swimming pool inspection requests responded to within 21

working days

Comments

5 inspections undertaken for compliance.



74


7.4 Strategic Planning Dept/Function


Biodiversity controls - Council's LEP and DCP (Env)

1.1.1.3.1 Project 75%30-Jun-12 01-Jul-10

Comments

This project to be addressed in the Draft LEP/DCP post exhibition report June 2011.

Development controls and conditions regarding landscape vegetation and bushland management (Env)

1.1.1.3.2 Project 75%30-Jun-12 01-Jul-10

Comments

This matter to be addressed in the Draft LEP/DCP post exhibition report June 2011.

Landscape criteria in Council's LEP and DCP (Env)

1.1.2.8.1 Project 75%30-Jun-12 01-Jul-10

Comments


Water sensitive urban design considerations in Council's LEP and DCP (Env)

1.2.1.4.1 Project 75%30-Jun-12 01-Jul-10

Comments


Sustainable energy, water and waste management practices in LEP and DCP (Env)

1.3.1.8.1 Project 75%30-Jun-11 01-Jul-10

Comments


Recreational spaces and opportunities in Council’s LEP and DCP (Soc)

1.4.1.1.2 Project 75%30-Jun-12 01-Jul-10

Comments


Residential Development Strategy (Soc) 2.2.1.1.1 Project 75%30-Jun-11 01-Jul-10

Comments

Draft Residential Development Strategy exhibited with Draft LEP 2009 January to March 2011.

Local Development Strategy (Soc) 2.2.1.1.2 Project 75%30-Jun-11 01-Jul-10

Comments

Draft Local Development Strategy exhibited with Draft LEP 2009 January to March 2011.

New North Sydney Local Environmental Plan (LEP) (Soc)

2.2.1.2.1 Project 75%30-Jun-12 01-Jul-10

Comments

Exhibited January to March 2011. Draft LEP/DCP post exhibition report June 2011.



75

New DCP (Soc) 2.2.1.2.2 Project 75%30-Jun-12 01-Jul-10

Comments

Exhibited January to March 2011. Draft LEP/DCP post exhibition report June 2011.

Section 94 Contributions Plan (Soc) 2.2.1.3.1 Project 75%30-Jun-14 01-Jan-11

Comments


LEP reflects community priorities as reflected in the Community Strategic Plan (Soc)

2.2.2.1.1 Project 75%30-Jun-12 01-Jul-10

Comments

Consultation January 2011. This matter to be addressed in the Draft LEP/DCP report June 2011.

Draft Inner North Sub Regional Strategy (Soc)2.2.2.2.1 Project 75%30-Jun-12 01-Jul-10

Comments

NSW State Government Plan. Still in draft form. Local Development Strategy, Residential Development Strategy and Draft LEP 2009 reflects provisions of the draft plan.

Reforms in planning process (Soc) 2.2.2.4.1 Project 75%30-Jun-14 01-Jul-10

Comments

Ongoing. Possible re-write of EP&A Act by new State Government.

NSROC (Northern Sydney Region of Councils) Sub Regional Planning Strategy (Soc)

2.2.3.2.1 Project 75%30-Jun-12 01-Jul-10

Comments

No meetings this quarter.

Review of residential heritage inventory (Soc)2.2.5.2.1 Project 75%30-Jun-11 01-Jul-10

Comments

North Sydney Heritage Review 2007/2008 adopted and incorporated into the DLEP 2009 and DDCP 2010.

DCP considers greater adaptation of heritage and other existing buildings (Soc)

2.2.5.3.1 Project 75%30-Jun-12 01-Jul-10

Comments

New heritage section in DDCP 2010 publicly exhibited January to March 2011. Incentive controls contained within DLEP 2009.

Undertake a tenant and demand study for North Sydney CBD (Eco)



Review the commercial development capacity of the North Sydney CBD as required by the Local Environmental Plan (Eco)





76

Decision making in reference to the CBD (Eco)

3.1.1.4.3 Project 75%30-Jun-14 01-Jul-10

Comments

Review of North Sydney Centre to be undertaken once trigger is reached under LEP 2001.

Existing planning controls for CBD and commercial centres (Eco)

3.1.2.1.1 Project 75%30-Jun-14 01-Jul-10

Comments

DLEP 2009 exhibited January to March 2011. Since NSLEP Amendment No.9 (28/02/2003) Council has approved 176, 742 square metres of additional floor space.

Mix of businesses (Eco) 3.1.3.2.1 Project 75%30-Jun-12 01-Jul-10

Comments

DDCP 2010 exhibited January to March 2011.

Trading hours in the CBD (Eco) 3.1.3.3.1 Project 75%30-Jun-12 01-Jul-10

Comments


Opportunities for commercial centre growth (Eco)



Trading hours in the CBD (Repeats 3.1.3.3.1) (Eco)

3.2.1.2.1 Project 75%30-Jun-12 01-Jul-10

Comments


Crime prevention through urban design principles in DCP (Soc)



Diversity in housing choice (Soc) 4.6.1.1.6 Project 75%30-Jun-12 01-Jul-10

Comments

Draft Residential Development Strategy exhibited with DLEP 2009, January to March 2011.

Development controls to improve housing diversity (Soc)

4.6.1.2.1 Project 75%30-Jun-12 01-Jul-10

Comments

Draft RDS exhibited with DLEP 2009, January to March 2011.

Strategic Planning (Soc) PA33 Service 75%

KPI Target Units Achieved Score 100 100 100 % 1 Major strategic planning projects completed (% of identified for

quarter)

Comments

Exhibition of DLEP 2009 and DDCP 2010 January to March 2011.

Design Excellence Panel (DEP) (Soc) PA34 Service n/a



77

KPI Target Units Achieved Score 6 n/aTrend development applications 1 DAs reviewed by Panel

Comments

The Design Excellence Panel has met on the 3 February and 23 February 2011. Six Development Application referrals have been reviewed.

Urban Design Advisory Panel (UDAP) (Soc) PA35 Service n/a

KPI Target Units Achieved Score 2 n/aTrend development applications 1 DAs reviewed by Panel

Comments

The Urban Design Panel met on the 2 February 2011. Two Development Application referrals have been reviewed.

Heritage preservation (Soc) PA41 Service n/a

KPI Target Units Achieved Score 1,200 n/aTrend items 1 Items on the heritage schedule

36 n/aTrend development applications 2 Development applications where appropriate considered for heritage value/impact

Comments

Recommendations of the Heritage Review adopted by Council May 2009. Exhibited as part of the Draft LEP 2009 (January to March 2011). 36 Heritage Referrals for Development Applications in this quarter.

"Where Business Happens" website maintenance (Soc) PA57 Service n/a

KPI Target Units Achieved Score n/a n/aTrend % 1 Content updated

No planned activity. This service has been deferred to the 2011/12 Operational Plan.



78

Tonnes of Greenwaste Collected 2010/11 (Cumulative)

255

672

1073

0

200

400

600

800

1000

1200

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Tonnes of Recycling Collected 2010/11(Cumulative)

1989

4158 4365

0

2000

4000

6000

8000

10000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

North Sydney Olympic Pool Attendance 2010/11(Cumulative)

60000

144590

247750

0

50000

100000

150000200000

250000

300000

350000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target



79

Development Applications Received 2010/11

193 181 177

0

50

100

150

200

250

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Development Applications Received 2010/11

172 169 173

0

50

100

150

200

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Average Working Days Turnaround of a DAand Section 96 (Delegated Matters)

2010/11

56

75

55

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter



80

Average Working Days Turnaround of a DAand Section 96 (Council Matters)

2010/11

121

93

129

0

25

50

75

100

125

150

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Stanton Library Attendance 2010/11(Cumulative)

106250

228715

311293

0

100000

200000

300000

400000

500000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Stanton Library Members 2010/11

46677 46677 46700

0

10000

20000

30000

40000

50000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target



81

Stanton Library Loans 2010/11(Cumulative)

181316

341249

509728

0

100000

200000

300000400000

500000

600000

700000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Occasional Care Utilisation (%) 2010/11

75

9080

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Outside School Hours Care Utilisation (%) 2010/11

80 80 80

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target



82

Vacation Care Utilisation (%) 2010/11

80 80 80

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Visitors to Council's Website 2010/11

89045 89405104094

0

20000

40000

60000

80000

100000

120000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Council and Committee Meeting Business Papers and Agendas Compliance 2010/11

100 100100

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target



83

Call Centre Average Wait Time (<secs) 2010/11

34

2724

0

10

20

30

40

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Call Centre First Time Call Resolution Rate (%) 2010/11

82 81 82

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Call Centre Telephone Calls Answeredand not Abandoned (%) 2010/11

96 97 97

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target



84

Enquiries Resolved at Customer Service Counter (%) 2010/11

95 98 95

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Counter Service First Contact Resolution (%) 2010/11

95 100 95

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Staff Turnover (<%) 2010/11

4 4

6

0

2

4

6

8

10

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target



85

Creditors Paid w ithin Agreed Payment Terms (%) 2010/11

95 95 95

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target

Investment Rate of Return Above Bank Bill Index (%) 2010/11

43.5

2.7

0

1

2

3

4

5

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

Target


Based on GL Report 4/04/2011 76%

Project or Program Current Estimate

Expenditure YTD 04/04/11

Recommend C/F 11/12

Comments / Status Funding Adjustments

Drainage WorksWater Reuse Scheme - Forsyth, Primrose & Tunks Parks

$188,758 $190,180 All works complete and water is being used to irrigate parks.

Drainage Program. (Includes the CCTV inspection of the drainage system, Cleaning of identified blockages, repairs and upgrades to the drainage system.

$1,686,123 $777,580 $500,000 2010/11 works commenced at a number of sites. Approximately 75% of program have designs complete. Possibility of carry-over of works dependent on contractor availability and performance.

Footpath Footpath Reconstruction Program includes 34 Projects.

$400,419 $234,430 Program Adopted by Council. Thirteen of the 24 projects have been completed. Program will be completed in 4th quarter.

Marine StructuresTunks Park Boat Ramp $2,060 $0 Project Completed

Sea Walls & misc Marine Structures $347,878 $312,933 2010/11Works Complete - trials in early 2011 of an alternate void-filling material. Projects for 2011/12 - tenders have been called - expected to commence works in 4th quarter

Miscellaneous Structures ProgramRetaining wall program has been finalised. A number of projects have been identified for design and repair.

$220,974 $148,519 Works Complete on The Boulevard and Glen Street Retaining Walls. Tenders for the remaining projects, including Whatmore/Tunks Street, Glen Street and the rockface in Milson Road adjacent to Ferry Wharf have been called - works expected to be completed in 4th Quarter. Possibility of carry-over of works dependent on contractor availability and performance.

Parking MetersParking Meter installation and upgrade $30,000 $47,130 Expression of Interest for the On Street Parking Management

system has been called. Interviews have been held with respondents. Selective tenders will be sent on 16/5/11. Submissions will be received by mid June with assessment completed in July, 2011.

Engineering & Property Services2010/2011 Capital Works Program 3rd Quarter Report

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Recommend C/F 11/12



Roads and Street FurnitureRoad Pavement Program includes 22 individual projects

$1,764,992 $1,280,735 Program Complete. NSROC tender assessment complete. Works will start in 3rd quarter

Bus Shelter Upgrades $15,000 $0 Work is practically complete. Invoices expected in late April, 2011.

Advertising on Council InfrastructureBush Shelters and Pacific Hwy Bridge

$244,566 $127,658 Contract to advertise on Bus Shelter Complete. Advertising in place for all but 2 of the original shelters. Planning approval for advertising on the pedestrian bridge over the highway was refused by Council.

Street Furniture Program.Program consisted mainly of fencing upgrades.

$443,656 $114,256 Fence program commenced. Expect completion in 4th quarter. Works include safety upgrade of fence on retaining wall adjacent to Ennis Road, Kirribilli.

Streetscape WorksNorth Sydney CBD $1,934,276 $373,544 There are continuing delays obtaing RTA approval for the Miller St

Traffic light design and Layout. The program of works was adjusted to accommodate these delays. Works on Little Walker St, Pacific Hwy and Mount St were reprioritised and will be undertaken prior to the Miller St works. Mount Street has been completed. Little Walker Street works have been awarded and due to commence in the near future. Miller St is now programed to comence in the last quarter pending RTA approval. Miller Street works expected to be carried over

Other Street Scape Works $131,000 $71,571 Underawning lighting for Cremorne(Stage1) and Cammeray (Stage1) have been delayed whilst investigation into LED lighting as an alternative. Cremorne is 90% complete; due for 100% early in 4th quarter. Cammeray due for installation 4th quarter 2011.

Crows Nest Mainstreet $343,289 $109,188 Burlington Stret Upgrade placed on hold pending outcome of whether Council enters a PPP with Woolworths for the joint redevelopment of the Alexander St Carpark and adjacent Woolworths store . A consultant team has been appointed to design & document the Stage 1 Upgrade of Ernest Place with some works intended to be constructed prior to the annual Crows Nest Fair 16.10.11, and the balance later.

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Recommend C/F 11/12



Neutral Bay Mainstreet Program -Includes Military Rd Street Trees and Stage 4 of under awning lighting.

$422,501 $52,166 Stage 4 underawning lighting north side Military Road between Young St and Waters Rd due for installation 4th quarter 2011. Contract 6-2011 Military Rd Street Trees & Kerbside Planting commenced 28.2.11 for 3-4 months: currently on program. Lighting consultant engaged for proposed lighting upgrade to Grosvenor/Young/Streets/Lanes dining precinct: concepts due 4th quarter.Shared zone proposed for part of Grosvenor Lane & part Young Lane to Traffic Committee 4th quarter: if approved will commence construction end 4th quarter.

Traffic Bike & PedestriansBike & Pedestrian Facilities program. Includes Harbourlink, signage, line marking, Walking maps

$110,709 $83,496 Harbourlink consultant's report complete.

Traffic Facilities program. Includes 6 projects. Including Christie St Traffic Lights

$298,555 $1,276 $150,000 Council awaiting Approval of pedestrian lights at Christie St. Other traffic facility designs and public consultation completed. Works to be undertaken 4th quarter.

Car ParksAlexander Street Crows Nest Redevelopment - Woolworths PPP$125,000 $104,197 Joint redevelopment needing DLG approval and Council

resolution. Councillors requested further financial investigation and reporting. Consultants (CBRE) have been engaged to undertake these investigations. Additional funding needed from Income Producing Project Reserve to cover additional consultancy and legal costs.

$ 35,000

Parraween St Cremorne Mixed Use Concept

$234,135 $9,769 Outcome of Nov '09 concept Public Exhibition reported to Council Feb '10 : Council resolved to proceed with DA and re-zoning application. Report to Council Jan '11 recommending fresh tenders be called just for DA preparation ( significant delay in LEP gazettal). There will be significant savings with reduced scope of works. Savings to be returned to Reserves.

44,000-$

Replacement of Parking Control Equipment.

$550,000 $50,653 Installation completed for Alexander Street Lower. Remaining work will be completed by end of April, 2011.

Car Park Barrier Upgrade. The barriers need to be upgraded around the edges of the car parks.

$304,758 $147,924 Holterman Street completed. Alexander Street Car Park work awaiting outcome of redevelopment proposal.

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Recommend C/F 11/12



Community FacilitiesProgram works include; improvements at Neutral Bay, McMahons Point and Crows Nest

$156,500 $108,010 Air-conditioning units have been installed at McMahons Point CC. Neutral Bay Community Centre toilets upgrade have been completed. Lift modernisation tender has been let at Crows Nest Centre.

SES New Accommodation $1,007 $1,007 Project completed: remaining funds back to reserves.Rental PropertiesProgram includes, continued works on propertied leased to Lower North Shore Community Housing, James Place Air Conditioning, 35-41 Ridge Street.

$957,330 $893,310 James Place Air Conditioning work completed. Re-painting at 35-51 Ridge Street in progress.

Council PremisesProjects include Council Chambers AC renewal, various repainting and continuation of Green Business program.

$400,817 $100,483 Design complete. Music Shell repainting also complete. AC renewal at Council Chambers completed on 28/3/11, awaiting invoice from contractor.

Council Depot Fire Safety and Emergency Egress Upgrade

$75,000 $87,770 Upgrade works completed 3rd quarter,and certification in train.Additional funding required for recycling water and to rectify old windows.

Olympic Pool Repair Works $54,690 $24,595 Work in progress.

Summary Position $11,443,993 $5,452,380 $650,000

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