ITIL® PRACTITIONER GUIDE

Objectives of the course

THE NATURAL PROGRESSION IN YOURIT SERVICE MANAGEMENT CAREER

D I D Y O U K N O W T H A T . . .

You must be ITILFoundation

certified to sitITIL Practitioner.

3. The course structure follows theCSI approach in addressingguiding principles and key areascrucial to your initiatives

4. Preparation for the ITILexamination itself

2. Insight into how to improve yourservices, service provision andyour own work and workingenvironment

ITIL Practitioner focuses on 9 guiding principles:1. Focus on value 2. Work holistically 3. Design for

experience 4. Keep it simple 5. Progress iteratively6. Collaborate! 7. Start where you are 8. Observe directly9. Be transparent

ITIL stands forInformation TechnologyInfrastructure Library .

1. Demonstrate and providepractical examples in how toadopt and adapt the ITILframework within yourorganisation

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3 Expertcredits From Axelos 2 day course

Pass mark70% 40 questions 1 hr 45 mins

Improves

communication 

Drives

organisational

change 

Gives you

the metrics

for success 

More than 10,000organisations

worldwide have nowadopted ITIL Service

Management

ITIL is not projectmanagement butcontinual service

improvement .

Foundation .

Practitioner .

I T I L ® i s a r e g i s t e r e d t r a d e m a r k o f A X E L O S L i m i t e d