it's all about the small things final
TRANSCRIPT
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It’s All About The Small Things
Resident Retention 101
Presented by FLY Apartment Leasing Ideas
& CallMaX
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When your leasing needs wings this is
the place to come to.
Connect with us:
Facebook:
FLYApartmentLeasingIdeas
Twitter: @FLYLeasingIdeas
Linkedin: FLY Apartment Leasing
Ideas A division of RPM National Solutions LLC
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All Things Communication!
11 Industry Specific services that will…
1. Increase Leasing Leads = More Traffic
2. Staff Accountability = Better Productivity and Better Customer Service
3. Mitigate Risk Exposure = Lower Liability
4. Increase Retention Rates = Reduced Turnover and Higher Occupancy Rates
5. Increase NOI = Improved Asset Value
www.callmax.us
The NEXT Generation of Call Services
The only Complete Family of call management solutions
Nationwide presence – over 500,000 units!
Founded in 2002 - Headquartered in Atlanta, GA, CallMaX is…
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It’s All About the Small Things
-Be Personable
-Be Social
-Our Challenge to YOU
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Personal Contact
O 70% of Customers are loss due to lack of
personal contact
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Change How You Interact
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Introduce New Residents
To The Community
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Introduce Residents to Employees
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Be Sociable Don’t just contact your residents when you
want something from them!
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Build Trust Via Communication
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Craft Clubs
Fitness Clubs
Book Clubs
Cooking Clubs
Kids Club
Networking Club
Wine Club
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May the force be with you
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We Need You We would like to work with 4 properties on
using these tips. We will set you up with a plan
of action & follow up calls weekly. The results
from these four properties will be feature in
our next webinar on May 22,2013
The first 4 properties to email us at
[email protected] with the subject line
The Fly Challenge will be our official
Challenge Properties.