iware logic, an oracle gold partner

8/9/2019 iWare Logic, An Oracle Gold Partner.

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enabling eBusiness



iWare Logic Technologies www.iwarelogic.com

Index

iWare Logic company profile

iWare Logic capabilities and services

± Oracle EBusiness Suite

± Oracle DBA and Apps DBA remote and onsite

± Oracle BI, OBIEE\ Siebel Analytics, Discoverer

± Oracle APEX custom development and support

± Siebel CRM

± Oracle Siebel CRM On Demand

± PeopleSoft, JD Edwards EnterpriseOne

iWare Logic Value Proposition




iWare Logic

iWare Logic is an Enterprise Business Application Servicescompany specializing in Oracle applications and technologyincluding ± Oracle eBusiness Suite

±

Oracle DBA and Apps DBA remote and onsite ± Oracle BI, OBIEE, OBISE

± PeopleSoft

± JD Edwards EnterpriseOne

± Siebel,

± Oracle Siebel CRM On Demand

± Oracle APEX We provide expertise to our customers in the efforts to

implement and support Oracle's enterprise businessapplications and technologies




Enterprise Business Application Services company specializing

Oracle Applications and Technologies

Enterprise Application Integration (EAI)

Oracle middleware

SUPPLIER ENTERPRISE CUSTOMER

ERP ± Enterprise Resource Planning, SCM ± Supply Chain Management, CRM ± Customer Relationship Management,SRM ± Supplier Relationship Management

SRM/SCM

Oracle

ERP

Oracle, PeopleSoft, JD EdwardsEnterpriseOne

CRM

Siebel, Oracle CRM,PeopleSoft, CRMOD

Business Intelligence (BI)

Oracle BI Enterprise Edition, Discoverer, BI Publisher

Human Capital Management (HCM)

Oracle HR, PeopleSoft HR




Certification and Partnership of iWare Logic




iWare Logic¶s Spread

USA

FranceUK

SpainGermany

CameroonNigeriaSouth AfricaZambiaGhanaTanzaniaEgypt

BahrainUAESaudiArabiaQatar

IndiaSingaporeHong KongPhilippinesAustraliaNew Zealand

iWare Logic is apart of

This company hasdelivered projectsacross the globe.




iWare Logic Service Offerings

We offer following services in Oracle Applications and

Technologies

± Consulting

Functional and Technical

± Outsourcing

Implementation, Upgrade, Application Administration,

Data Base Administration, Testing, Support and Staff

Augmentation

± Training

Delivery, User Adoption Services, Content

development, Custom Solution



Oracle

EBS

Oracle DB

& APEX

Siebel/

OBI EE

PeopleSoft,

JD Edwards

iWare Logic Service Offerings




Oracle DBA Capabilities

Backup, Restore, Clone ± Creating Backup and Recovery Processes

± Applying best practices Database activities.

Performance Management ± Proactive monitoring and activities for better performance.

±Help in identifying the Resource Hungry programs

Oracle database management ± Core Database and ERP databases

Management ± Installation, bug fixing, patching

± Oracle database upgrade

± Configuration of the software

± Cross Platform Migration

Advanced Management ± Standby Database

± Real Application Cluster (RAC)

± RMAN




Oracle DBA Services

We have highly experienced Oracle DBA and Apps DBAteam and we offer a range of Onsite and Remote Oracle DBAsupport and services, ± Installations, Configurations

±

Migrations ± Upgrades

± Onsite Support

± Remote Database Support

± AMC (Annual Maintenance Contracts)

± Performance Tuning

±Best Practices Implementations

± Database Audits and Recommendations.

± Integrations with different software

± Recoveries




Oracle Apps DBA Support

Our DBA team provides support for global E-Business Suitecustomers including: ± Performance tuning

± Clones and cloning automation

± Implementations, upgrades (releases 11.0, 11i, and R12)

± Patching

± Change management

± Core development (XML Publisher, Workflow, Concurrent Managers)

± Capacity and maintenance planning

± Team of Functional and Technical Consultants available to supportOracle Apps specific issues and solutions




Remote Oracle DBA support

Using Secured VPN Connection.

Using tested and certified tools like Toad, putty

Detailed documentation of the activities and logs.

With help of ITIL best practices

Primary DBA is assigned along with a backup

Single point of contact for all technical concerns Primary and backup DBAs provide ³second set of eyes´

DBA team provides collective intelligence gathered from supporting many client issues

Clear SLA¶s

Maintenance routinely performed through the use of proactive monitoring tools and best practices

Patching and cloning are done during ³best time´ for clients through global supportteams

Technology upgrades are done as part of contract

Remote DBA can free up your staff¶s time for strategic projects

Services are shared, which lowers your TCO

Savings of 30-50% can be generated through shared managed services




Oracle EBusiness Suite

Oracle E Business Suite Expertise

± Financials, Supply Chain, HRMS, CRM

Oracle E Business Suite Skills ± Functional, Technical, Apps DBA

Services

± Implementation Consultancy, Customization, Upgrade,

Support, Testing, Training




Siebel CRM

Siebel CRM Expertise

± Siebel Enterprise as well as Oracle Siebel CRM OnDemand

Siebel Skills ± Siebel Configuration, Siebel Scripting, Siebel Work Flow,

Reporting, EIM, EAI, Testing

Services

± Implementation Consultancy, Configuration, Reporting,Upgrade, Support, Testing, Training




Oracle Siebel CRM On Demand

iWare Logic is a specialized partner for implementing Oracle Siebel

CRM On Demand

We have a team of Certified Oracle CRM On Demand consultants and

well defined process expertise to help our clients get the most out of

CRM

Our Siebel On-demand team has a good exposure in the following area:

± Implementing & administering Easy-to-use subscription-based CRM for

sales, service, marketing, and contact-center operations.

± Creating Interactive dashboards and advanced analytics for real-time insight

and historical analysis

± Using Prebuilt integrations and flexible Web Services to help you integrateyour business processes




OBIEE

OBIEE\ Siebel Analytics expertise

± Oracle BI Presentation Services, Oracle BI Server Administration, Data Warehousing

OBIEE Skills ± Reports/Dashboards, Repositories, ETL, Oracle BI

Publisher

Services

± Implementation Consultancy, Configuration, Reporting,Upgrade, Support, Testing, Training




PeopleSoft

PeopleSoft Expertise

± HRMS, CRM, FSCM, Campus Solutions

PeopleSoft Skills

± PeopleSoft HRMS, PeopleSoft FSCM, Campus Solutions,

PeopleSoft CRM

± PeopleTools, PeopleCode, Application Engine, SQR «

Services

± Trainings, Support, Staff Augmentation




JD Edwards EanterpriseOne

JD Edwards EnterpriseOne Expertise

± Distribution, Manufacturing, Finance, HRMS, CRM

JD Edwards EnterpriseOne Skills

± Functional

Distribution, Manufacturing, Finance, HRMS, CRM,

Transportation Management

Services

± Trainings, Support, Staff Augmentation




Training, Education, UAS

Training ± Delivery

Oracle Approved Instructor lead trainings

OAEC

± User Adoption Services Training needs assessments

Educates sponsors on the new technology

Accelerate adoption across all user communities Reduce resistance to change

± Content Custom content development

± for end user training

± Process documentation creation

± Standard operating procedures

± Custom Solution Oracle Tutor, UPK, Siebel Sim Builder

iWare Logic has delivered trainings in New Zealand, Australia, Singapore, Hong Kong,

Philippines, UAE, Saudi Arabia, India, Egypt, South Af rica, Nigeria, Ghana, Tanzania

and Zambia etc




Oracle EBusiness Suite Case Studies

Project 1: Oracle EBusiness Suite upgrade from 11i to R12 for

a multinational company, manufacturing advanced engineering

products

Project 2: Oracle EBusiness Suite production support andApps Database Administration

Project 3: Integration of Oracle Financials and expense

management system Concur

Project 4: Oracle SCM testing of complete O2C global

implementation




Siebel Case Study

Project 1: Upgrade Siebel Applications from 7.5 version to 8.0 version. TheClient is financial services. This project had both Offshore and Onsitecomponents, where co-ordination and maintenance is taken care byOnsite. All development in enhancements and support is given fromoffshore. Offshore part was handled by Vyomlabs team along with Clientteam. The Team took care of the upgrade, testing & Support.

Project 2: Migrating reports to OBIEE Platform. The Client is a globalTelecom company. A very high level of analysis and reporting tools arerequired for voluminous data the client has decided to move to an efficientreporting tool which is Oracle Business Intelligence. We understood thecurrent reporting tool being used (Here Brio Intelligence). Migrated the

current reports to OBIEE platform. Task completed by the OBIEE offshoreteam.




iWare Logic Value Proposition

iWare Logic offers significant expertise in areas where offshore team canequip the Oracle Applications and Technologies onsite team

It can augment with the skills needed to effectively manage, configure,integrate, administer, and support the Oracle Applications and Technologiesimplementation project

On demand certified Oracle Applications and Technologies consultantsavailable ± Pool of inhouse Oracle Applications and Technologies certified professionals

Offshore setup and expertise needed for effective delivery Focused organization in Oracle Applications and Technologies Right size company to be agile for effective delivery capabilities Customized consulting services based on the needs of different phases in

Oracle Applications and Technologies Implementation Optimal costs Scalable

± Established model, processes, environment




Thank You

iWare Logic Technologies Pvt. Ltd.

Aditi Samruddhi,

Baner, Pune ,

India - 411045

Email: [email protected]

Website: www.iwarelogic.com

iware logic, an oracle gold partner

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