J. H. Clippard, Jr.J. H. Clippard, Jr.

Vice PresidentInvestor RelationsFedEx Corporation

Vice PresidentInvestor RelationsFedEx Corporation

2004 Investors and Lenders MeetingAgenda2004 Investors and Lenders MeetingAgenda

Frederick W. SmithFrederick W. SmithChairman, President and Chief Executive Officer Chairman, President and Chief Executive Officer FedEx CorporationFedEx Corporation

T. Michael GlennT. Michael GlennExecutive Vice PresidentExecutive Vice PresidentMarket Development and Corporate CommunicationsMarket Development and Corporate CommunicationsFedEx CorporationFedEx Corporation

Gary M. Gary M. KusinKusinPresident and Chief Executive OfficerPresident and Chief Executive OfficerKinkoKinko��ss

Robert B. CarterRobert B. CarterExecutive Vice President and Chief Executive Vice President and Chief Information OfficerInformation OfficerFedEx CorporationFedEx Corporation

Break

2004 Investors and Lenders MeetingAgenda2004 Investors and Lenders MeetingAgenda

David J. David J. BronczekBronczekPresident and Chief Executive Officer President and Chief Executive Officer FedEx ExpressFedEx Express

Daniel J. SullivanDaniel J. SullivanPresident and Chief Executive Officer President and Chief Executive Officer FedEx GroundFedEx Ground

Douglas G. DuncanDouglas G. DuncanPresident and Chief Executive Officer President and Chief Executive Officer FedEx FreightFedEx Freight

LunchAlan B. Graf, Jr.Alan B. Graf, Jr.

Executive Vice President and Chief Financial OfficerExecutive Vice President and Chief Financial OfficerFedEx CorporationFedEx Corporation

Q&A Panel Hosted by Frederick W. Smith

Safe HarborSafe HarborCertain statements during this meeting may be considered forwardCertain statements during this meeting may be considered forward--looking statements, such as looking statements, such as statements relating to management's views with respect to futurestatements relating to management's views with respect to future events and financial performance. events and financial performance. Such forwardSuch forward--looking statements are subject to risks, uncertainties and otherlooking statements are subject to risks, uncertainties and other factors which could factors which could cause actual results to differ materially from historical expericause actual results to differ materially from historical experience or from future results expressed or ence or from future results expressed or implied by such forwardimplied by such forward--looking statements. Potential risks and uncertainties include, blooking statements. Potential risks and uncertainties include, but are not ut are not limited to, any impacts on the company's business resulting fromlimited to, any impacts on the company's business resulting from the timing, speed and magnitude of the timing, speed and magnitude of the U.S. domestic economic recovery, the number, timing, mix andthe U.S. domestic economic recovery, the number, timing, mix and relocation costs of replacement relocation costs of replacement personnel required as a result of the company's early retirementpersonnel required as a result of the company's early retirement and severance programs, new U.S. and severance programs, new U.S. domestic or international government regulation, the impact fromdomestic or international government regulation, the impact from any terrorist activities or any terrorist activities or international conflicts, our ability to effectively operate, intinternational conflicts, our ability to effectively operate, integrate and leverage the Kinko's business, egrate and leverage the Kinko's business, the impact of changes in fuel prices and currency exchange ratesthe impact of changes in fuel prices and currency exchange rates, our ability to match capacity to , our ability to match capacity to shifting volume levels, the timing and amount of any money that shifting volume levels, the timing and amount of any money that FedEx is entitled to receive under FedEx is entitled to receive under the Air Transportation Safety and System Stabilization Act and othe Air Transportation Safety and System Stabilization Act and other factors which can be found in ther factors which can be found in FedEx Corp.'s and its subsidiaries' press releases and filings wFedEx Corp.'s and its subsidiaries' press releases and filings with the SEC.ith the SEC.

Frederick W. SmithFrederick W. SmithChairman, President and Chairman, President and Chief Executive OfficerChief Executive OfficerFedEx CorporationFedEx Corporation

Improving Shareholder ValueImproving Shareholder Value�� Cost / cap ex reductionCost / cap ex reduction�� Network calibrationNetwork calibration�� Technology innovationTechnology innovation�� Service superiorityService superiority

Stock Price Since IPO (CAGR 4/78 � 2/04)Stock Price Since IPO (CAGR 4/78 � 2/04)

19.1%

14.0%

0%

5%

10%

15%

20%

FDX S&P 500

Source: Zacks Investment Research

$100$117

$166$147

$64$83

$92

$50

$100

$150

$200

2000 2001 2002 2003 2004

FedEx Total Return vs. S&P 500FedEx Total Return vs. S&P 500

FedExS&P 500

Source: Zacks Investment Research

$197$197

$89$89

Business-to-business, mostly large retailers

Residential customers

Large-to-medium retail and technology customers

Mainly large-to-medium customers, with some small

Large high-tech, high-value, and manufacturing customers

High-tech, retailautomotive and health care customers

Small-to-medium customers; mobile professionals; corporations (often large) with document-outsourcing needs

Large-to-medium retail, industrial, automotive, medical technology customers

Why Kinko�s? Why Now?Why Kinko�s? Why Now?�� Prior relationship, strong awarenessPrior relationship, strong awareness�� Solid strategySolid strategy�� Growing markets, profitable storesGrowing markets, profitable stores�� Direct access to small and medium Direct access to small and medium

customerscustomers�� Excellent managementExcellent management�� Tremendous service cultureTremendous service culture

Kinko�s Strategic FitKinko�s Strategic Fit�� Supports small and medium Supports small and medium

customer focuscustomer focus�� Expands retail presence in Expands retail presence in

KinkoKinko��s U.S. locationss U.S. locations�� Adds hundreds of Adds hundreds of

salespeoplesalespeople�� Supports international strategySupports international strategy

FedEx Express International Volume GrowthFedEx Express International Volume Growth�� Serves more cities in China; Serves more cities in China;

100 more to come100 more to come�� Launched first direct express Launched first direct express

cargo service from S. China to cargo service from S. China to the United Statesthe United States�� Opened regional Shanghai Opened regional Shanghai

headquartersheadquarters

Growth in Asia

Growth in Europe

Growth in Asia

Growth in Europe

The Competitive Landscape

The Competitive Landscape

FedEx Express Margin GrowthFedEx Express Margin Growth�� Lowered cap ex, streamlined Lowered cap ex, streamlined

operations, reduced staffoperations, reduced staff�� Targeting industries with Targeting industries with

potential for Ground and potential for Ground and ExpressExpress

FedEx GroundFedEx Ground�� Growth momentum and Growth momentum and

continued expansioncontinued expansion�� Strong performance in several Strong performance in several

areasareas�� Improved serviceImproved service

FedEx FreightFedEx Freight�� #1 regional, less#1 regional, less--thanthan--truckload truckload

carrier and gaining sharecarrier and gaining share�� IndustryIndustry��s first nos first no--fee, fee,

moneymoney--back guaranteeback guarantee�� Enhanced, integrated Enhanced, integrated

technologytechnology

Recent Honors (2003-2004)Recent Honors (2003-2004)�� AmericaAmerica��s Most Admired Companiess Most Admired Companies�� WorldWorld��s Most Admired Companiess Most Admired Companies�� 100 Best Companies to Work for 100 Best Companies to Work for

in Americain America�� 50 Best Companies for Minorities50 Best Companies for Minorities�� FORTUNE Blue Ribbon Company FORTUNE Blue Ribbon Company �� among 31 among 31

companies that appear on five or more indicescompanies that appear on five or more indices�� Best Places to Work by Far Eastern Economic ReviewBest Places to Work by Far Eastern Economic Review�� Top 10 Great Places to Work in FranceTop 10 Great Places to Work in France

WidespreadEconomicRecovery

WidespreadEconomicRecovery

T. Michael GlennT. Michael GlennExecutive Vice President Executive Vice President Market Development andMarket Development andCorporate CommunicationsCorporate Communications

FedEx CorporationFedEx Corporation

CY2004 GDP Outlook is StrongCY2004 GDP Outlook is Strong

� Blue Chip Panel consensus 4.7%� Most conservative prediction 3.8%

� FedEx expectation is 4.3%

� FedEx CY05 expectation is 3.3%

� Blue Chip Panel consensus 4.7%� Most conservative prediction 3.8%

� FedEx expectation is 4.3%

� FedEx CY05 expectation is 3.3%

Blue Chip: March 2004FedEx: April 2004

Parcel Market vs. GDP Domestic Express + Ground (Average Daily Volume)Parcel Market vs. GDP Domestic Express + Ground (Average Daily Volume)

Source: The Colography Group (FedEx numbers adjusted to calendar quarters); Bureau of Economic Analysis

2.2

-2.6

5.7

2.0

3.5

0.0

3.03.6

-4

-2

0

2

4

6

Q3'00 Q3'01 Q3'02 Q3'03

% Parcel Growth % GDP (Real)

Volume Market ShareDomestic ExpressVolume Market ShareDomestic Express

Source: The Colography Group (FedEx numbers adjusted to calendar quarters)

5.3

43.843.4 42.8 43.6

32.930.630.729.5

20.0 19.9 19.8

18.25.86.57.1

0

10

20

30

40

50

60

Q3 CY'00 Q3 CY'01 Q3 CY'02 Q3 CY'03

FedEx UPS DHL Other

Volume Market ShareGroundVolume Market ShareGround

Source: The Colography Group (FedEx numbers adjusted to calendar quarters)

15.511.2

12.115.3

69.770.073.876.4

0.2 0.7 2.1 2.512.512.4

13.312.3

0

20

40

60

80

Q3 CY'00 Q3 CY'01 Q3 CY'02 Q3 CY'03

FedEx UPS DHL Other

Volume Market ShareSmall Parcel (Domestic Express + Ground)Volume Market ShareSmall Parcel (Domestic Express + Ground)

Source: The Colography Group (FedEx numbers adjusted to calendar quarters)

23.921.721.8 24.2

60.8 60.3 57.9 58.5

7.37.66.76.8

10.5 11.2 10.3 10.3

0

10

20

30

40

50

60

70

Q3 CY'00 Q3 CY'01 Q3 CY'02 Q3 CY'03

FedEx UPS DHL Other

ObjectivesObjectives

�� Maintain / grow domestic express shareMaintain / grow domestic express share

�� Grow ground shareGrow ground share

�� Grow international express shareGrow international express share

Focus on Achieving GrowthFocus on Achieving Growth

�� Leverage the FedEx brandLeverage the FedEx brand

�� Sales efficiency and effectivenessSales efficiency and effectiveness

�� Precision marketingPrecision marketing

�� Customer experienceCustomer experience

�� Customer accessCustomer access

Leverage the Power of the Brand and ReputationLeverage the Power of the Brand and ReputationTop Ten for Three Consecutive Years:Top Ten for Three Consecutive Years:��FortuneFortune��s s ��Global Most AdmiredGlobal Most Admired����FortuneFortune��s s ��AmericaAmerica��s Most Admireds Most Admired����Harris Interactive/Harris Interactive/Reputation InstituteReputation Institute

2003 Air Cargo Quality Survey2003 Air Cargo Quality Survey

Source: 2003 Air Cargo Quality Survey

FedEx Ranked #1 in Quality and Performance

Attribute RankingService Reliability #1Transit Times #1Coverage #1Customer Service #1Tech/Admin Services #1Rates #4

FedEx Ranked #1 in Quality and PerformanceFedEx Ranked #1 in Quality and Performance

AttributeAttribute RankingRankingService ReliabilityService Reliability #1#1Transit TimesTransit Times #1#1CoverageCoverage #1#1Customer ServiceCustomer Service #1#1Tech/Admin ServicesTech/Admin Services #1#1RatesRates #4#4

Sales OrganizationImproving Efficiency and EffectivenessSales OrganizationImproving Efficiency and Effectiveness

�� Better AlignmentBetter Alignment

�� Better Call Cycle Better Call Cycle

�� Better PricingBetter Pricing

�� Better SupportBetter Support

� Measuring Performance

Better Tools and Value PropositionsBetter Tools and Value Propositions

� Dashboard Review

� Measuring Performance

Better Tools and Value PropositionsBetter Tools and Value Propositions

� Diagnostic Questions

� Dashboard Review

� Measuring Performance

Better Tools and Value PropositionsBetter Tools and Value Propositions

Precision MarketingPrecision Marketing

�� Targeting underserved marketsTargeting underserved markets

�� Customized business solutionsCustomized business solutions

�� Tailored communicationsTailored communications

�� Online discount campaignOnline discount campaign

�� 10% discount10% discount

�� Over 350,000 Over 350,000 total accounts total accounts

Successful Promotion:Online Express SavingsSuccessful Promotion:Online Express Savings

Successful Alliance ProgramSuccessful Alliance Program

�� Target small businessesTarget small businesses

�� Customized discount programsCustomized discount programs

�� Over 120 participatingOver 120 participating

�� Over 483,000 accountsOver 483,000 accounts

Addressing Price Perceptions and Reality Addressing Price Perceptions and Reality

� Customers expect to pay more for FedEx� Perception has been transferred to FedEx Ground

Price Reality� Express rates more competitive� Ground rates equal to or below competition

� Customers expect to pay more for FedEx� Perception has been transferred to FedEx Ground

Price Reality� Express rates more competitive� Ground rates equal to or below competition

Focus on Customer ExperienceFocus on Customer ExperienceProviding customers with the Providing customers with the best possible experiencebest possible experience�� Think Think ��outside inoutside in���� Simplify processesSimplify processes��Reduce Reduce touchpointstouchpoints��Minimize complaintsMinimize complaints

Better Experience Higher Loyalty Lower CostsBetter Experience Higher Loyalty Lower Costs

Focus on Customer ExperienceFocus on Customer Experience

�� Improved call experienceImproved call experience

�� Better claims processBetter claims process

�� Improved automation solutionsImproved automation solutions

Customer AccessCustomer Access�� 49,000 locations in the United States including:49,000 locations in the United States including:

�� 1,100 FedEx World Service Centers 1,100 FedEx World Service Centers �� 42,000 FedEx Drop Boxes42,000 FedEx Drop Boxes�� 6,200 FedEx Authorized 6,200 FedEx Authorized ShipCentersShipCenters

�� 96% of U.S. customers within96% of U.S. customers within6 minutes6 minutes�� Over 80% of all customers accessOver 80% of all customers access

the network the network �� Over 745,000 packages / dayOver 745,000 packages / day

The Retail Network Supplementsthe Needs of Large and Medium Businesses The Retail Network Supplementsthe Needs of Large and Medium Businesses

�� Decision Criteria:Decision Criteria:�� Account numberAccount number

�� Carrier relationship Carrier relationship

�� Service perceptionService perception

�� Pickup timesPickup times

�� ProximityProximity

�� Decision Criteria:Decision Criteria:�� Convenience of locationConvenience of location�� Availability of packing servicesAvailability of packing services�� Ability to Ability to ��multitaskmultitask���� Service perceptionService perception�� PricePrice

The Retail Network is a Primary Point of Access for Small BusinessesThe Retail Network is a Primary Point of Access for Small Businesses

Growth Strategy: Increase FedEx GroundGrowth Strategy: Increase FedEx Ground

�� Capture significant share of the 1.2M Capture significant share of the 1.2M daily retail network ground packages daily retail network ground packages �� Increase awareness and availabilityIncrease awareness and availability�� Expand access pointsExpand access points�� Offer more services Offer more services

�� Packaging sales Packaging sales �� Packing servicesPacking services

�� Customers prefer to ship packages from Customers prefer to ship packages from ��copy centerscopy centers��

�� Hours of operationHours of operation�� Proximity / convenienceProximity / convenience�� Product / service adjacency Product / service adjacency

�� Strong identification with KinkoStrong identification with Kinko��s brands brand�� Customers want bundled FedEx and KinkoCustomers want bundled FedEx and Kinko��s s

servicesservices

Kinko�s�Right Fit for FedEx StrategyKinko�s�Right Fit for FedEx Strategy

�� 1,000 new FedEx Ground access points1,000 new FedEx Ground access points

�� Replace FedEx Express Drop Boxes Replace FedEx Express Drop Boxes with fullwith full--service countersservice counters

�� 30% of customers require personal service30% of customers require personal service

�� Known for customerKnown for customer--friendly approachfriendly approach

�� Represents international growth opportunityRepresents international growth opportunity

Kinko�s�Right Fit for FedEx StrategyKinko�s�Right Fit for FedEx Strategy

The Work has Started The Work has Started 60 days 60 days �� FedEx Ground, FedEx Home Delivery, FedEx Ground, FedEx Home Delivery,

and FedEx Domestic and International and FedEx Domestic and International Express services availableExpress services available

90 days90 days�� FedEx Consolidated Returns availableFedEx Consolidated Returns available

PrePre--PeakPeak�� Packaging and packing services availablePackaging and packing services available

FedEx � Kinko�s FutureFedEx � Kinko�s Future�� Strategy fits FedEx plans Strategy fits FedEx plans

for retail growthfor retail growth�� Stronger togetherStronger together�� Maximizes relationshipsMaximizes relationships�� Satisfies more consumer Satisfies more consumer

and businessand business--toto--consumer consumer needs todayneeds today�� Will satisfy unmet needsWill satisfy unmet needs

of tomorrowof tomorrow

Gary M. KusinGary M. Kusin

President and President and Chief Executive OfficerChief Executive OfficerKinkoKinko��ss

Kinko�s OverviewKinko�s Overview1. Kinko�s transformation

2. Wide range of products and services

3. Diverse customer mix

4. Growth opportunities

1.1. KinkoKinko��s transformations transformation

2.2. Wide range of products Wide range of products and servicesand services

3.3. Diverse customer mixDiverse customer mix

4.4. Growth opportunitiesGrowth opportunities

To a digitally-connected network� About 1,200 stores worldwide� Over 100 million transactions a year� Over 800,000 charge accounts

To a digitallyTo a digitally--connected networkconnected network�� About 1,200 stores worldwideAbout 1,200 stores worldwide�� Over 100 million transactions a yearOver 100 million transactions a year�� Over 800,000 charge accountsOver 800,000 charge accounts

From a Single Copy Shop�From a Single Copy Shop�

Kinko�s Transforms ItselfKinko�s Transforms ItselfThen NowStand-alone stores only Hub-and-spoke storesMinimal technology Superior technologyLimited product offerings Broad product / service offerings

ThenThen NowNowStand-alone stores only Hub-and-spoke storesMinimal technology Superior technologyLimited product offerings Broad product / service offerings

The Transformation ContinuesThe Transformation Continues�� Brought in strong management teamBrought in strong management team

�� Relocated corporate headquartersRelocated corporate headquarters

�� Reinvested in worldReinvested in world--class sales forceclass sales force

�� Optimized hubOptimized hub--andand--spoke networkspoke network

More Convenient HoursMore Convenient HoursKinko�s UPS Stores24 / 7 access in 400+ stores No 24 / 7 operationsMost stores open 7 days Typically open Monday-Saturday

KinkoKinko��ss UPS StoresUPS Stores24 / 7 access in 400+ stores24 / 7 access in 400+ stores No 24 / 7 operationsNo 24 / 7 operationsMost stores open 7 daysMost stores open 7 days Typically open MondayTypically open Monday--SaturdaySaturday

Bigger, Better Staffed StoresBigger, Better Staffed StoresKinko�s UPS StoresAverage 12-18 employees Average 2 or more full-timeAverage 6,000+ sq. ft. 1,200 to 1,800 sq. ft.Wide range of services Primarily pack and ship

KinkoKinko��ss UPS StoresUPS StoresAverage 12Average 12--18 employees18 employees Average 2 or more fullAverage 2 or more full--timetimeAverage 6,000+ sq. ft.Average 6,000+ sq. ft. 1,200 to 1,800 sq. ft.1,200 to 1,800 sq. ft.Wide range of servicesWide range of services Primarily pack and shipPrimarily pack and ship

Kinko�s U.S. NetworkKinko�s U.S. Network

24/7 (60%)24/7 (60%)16/7 (15%)16/7 (15%)

24/7 (50%)24/7 (50%)16/7 (20%)16/7 (20%)

24/7 (15%)24/7 (15%)16/7 (40%)16/7 (40%)

24/7 (90%)24/7 (90%)Hours of OperationHours of Operation

3,0583,0585,8145,8145,5175,5176,7726,772Avg. Store Size (sq. ft.)Avg. Store Size (sq. ft.)3737308308472472317317LocationsLocations

CPCsCPCs**StandStand--alonealoneSpokeSpokeHubHub

Commercial Production Centers*

Revenues by Product TypeRevenues by Product Type

Retail Retail Services Services

Document Document ServicesServices

Large Large FormatFormat

Other Other

53%53%31%31%

6%6%10%10%

Revenues by Customer TypeRevenues by Customer TypeCommercial Commercial Solutions Solutions

Local Local MarketMarket

ConsumerConsumer

50%50%20%20%

30%30%

Customer Segments: ConsumerCustomer Segments: Consumer�� Estimated market Estimated market

size: $1 to $5 billionsize: $1 to $5 billion�� Individual walkIndividual walk--up up

customerscustomers�� Served by branch Served by branch

locationslocations

Customer Segments: Local MarketCustomer Segments: Local Market�� Estimated market size: Estimated market size:

$5 to $10 billion$5 to $10 billion�� Services for small, medium Services for small, medium

and large businessesand large businesses�� Served by branch locations Served by branch locations

or local sales forceor local sales force

Customer Segments: Commercial SolutionsCustomer Segments: Commercial Solutions�� Estimated market size: $10 to $20 billionEstimated market size: $10 to $20 billion�� Corporations, government and educationCorporations, government and education�� Served by direct sales forceServed by direct sales force

Product Mix by Customer SegmentProduct Mix by Customer Segment

Facilities managementFacilities managementMobile professionalMobile professional

VideoconferencingVideoconferencingOtherOther

Signs & bannersSigns & bannersSigns & bannersSigns & bannersLarge FormatLarge Format

Office productsOffice productsFedEx shippingFedEx shippingComputer rentalComputer rentalFaxFax

Retail productsRetail productsDigital photoDigital photoFedEx shippingFedEx shippingComputer rentalComputer rentalFaxFax

Retail ServicesRetail Services

CopyingCopyingDocStoreDocStoreBusiness stationeryBusiness stationery

CopyingCopyingBusiness stationeryBusiness stationeryBrochures & manualsBrochures & manuals

CopyingCopyingDocument Document ServicesServices

Commercial SolutionsCommercial SolutionsLocal MarketLocal MarketConsumerConsumer

Facilities Management Meets a NeedFacilities Management Meets a NeedBusinesses and organizations spend millions per Businesses and organizations spend millions per year on printyear on print--related servicesrelated services��Need to cut costsNeed to cut costs��Need to reduce obsolescenceNeed to reduce obsolescence

Kinko�s: An �Office on the Road�for Mobile ProfessionalsKinko�s: An �Office on the Road�for Mobile Professionals�� EE--mail accessmail access�� Network accessNetwork access�� Print capabilityPrint capability�� Office services and Office services and

productsproducts

Kinko�s and BPKinko�s and BP

�� Reduced overheadReduced overhead�� Increased technologyIncreased technology�� Improved mobilityImproved mobility

E-Commerce Orders are GrowingE-Commerce Orders are Growing

25% of revenues are e25% of revenues are e--commerce relatedcommerce related

DocStore: From Virtual to Physical DocumentsDocStore: From Virtual to Physical DocumentsCustomers order and print from a secure online Customers order and print from a secure online library of business documents.library of business documents.�� Saves money:Saves money: Reduces documentReduces document--related costsrelated costs

�� Saves time:Saves time: Distributes documents fasterDistributes documents faster

�� Improves quality:Improves quality: Allows for customizable contentAllows for customizable content

�� Reduces obsolescence:Reduces obsolescence: Distribute and print rather than Distribute and print rather than print and distributeprint and distribute

Canada 19Canada 19

U.S. 1,097U.S. 1,097

Mexico 1Mexico 1

U.K. 4U.K. 4

China 2China 2

U.A.E. 2U.A.E. 2

Australia 10Australia 10

Korea 14Korea 14

Japan 60Japan 60

Netherlands 2Netherlands 2

International GrowthInternational Growth

Kinko�s Financial GoalsKinko�s Financial GoalsIncrease revenue 5% to 10% Increase revenue 5% to 10% per yearper yearOperating margin of Operating margin of 8% to 12%8% to 12%

FedEx and Kinko�s: A Great FitFedEx and Kinko�s: A Great Fit

Robert B. CarterRobert B. CarterExecutive Vice PresidentExecutive Vice Presidentand Chief Information Officerand Chief Information OfficerFedEx CorporationFedEx Corporation

FedEx ITLeading the Way by Providing�FedEx ITLeading the Way by Providing��� Innovative use of technologyInnovative use of technology

to deliver superior customer to deliver superior customer experiencesexperiences�� Leadership valued and Leadership valued and

respected in the corporation, the respected in the corporation, the marketplace, the IT industry and marketplace, the IT industry and the communitythe community�� Business value for FedEx that Business value for FedEx that

adds to the bottom line adds to the bottom line

www.fedex.comStill Simply Among the Bestwww.fedex.comStill Simply Among the Best

�� More than 150 consecutive weeks in top tenMore than 150 consecutive weeks in top tenof Keynote Internet Performance Indexof Keynote Internet Performance Index�� Almost 3 million daily tracking requestsAlmost 3 million daily tracking requests�� 600,000 daily shipping transactions 600,000 daily shipping transactions �� FedEx InSight FedEx InSight �� 80,000 enrolled users80,000 enrolled users

One FedEx Through FUSIONOne FedEx Through FUSION

�� Shipment FUSIONShipment FUSIONSingle interface for FedEx shipment Single interface for FedEx shipment informationinformation

�� Customer FUSIONCustomer FUSIONConsolidated account managementConsolidated account management

�� Revenue FUSIONRevenue FUSIONSimplified billing and collectionsSimplified billing and collections

FedEx Wireless Initiatives A Legacy of Practical InnovationFedEx Wireless Initiatives A Legacy of Practical Innovation�� FedEx FedEx PowerPadPowerPad handheld devicehandheld device�� 7,000 7,000 WiFiWiFi ��hot spotshot spots���� Keyless RFID entry and ignitionKeyless RFID entry and ignition

system on 2,000 delivery vehiclessystem on 2,000 delivery vehicles�� RFID Yard Control and AssetRFID Yard Control and Asset

Management system with Management system with 28,000 tagged FedEx Ground28,000 tagged FedEx Groundand FedEx Freight trailersand FedEx Freight trailers

Kinko�s: Where Digital Meets PhysicalKinko�s: Where Digital Meets Physical

Key Service applications featured more prominently

Primary navigation common between kinkos.com and fedex.com

Secondary navigation organized

by core service

categories

Welcome Center to direct new visitors to breadth of

Kinko�s services

Primary navigation common between kinkos.com and fedex.com

Improved Welcome Center to

more intuitively

guide customers

through the online shipping process

Core tracking capability featured even more prominently

FedEx Technology ConferenceA Deep Look at Key Issues and ProjectsFedEx Technology ConferenceA Deep Look at Key Issues and Projects

�� IT Transformation StrategyIT Transformation Strategy�� File Print KinkoFile Print Kinko��ss�� Information Information SuperHubSuperHub�� FedEx Global Trade ManagerFedEx Global Trade Manager�� Customs Clearance IS upgradesCustoms Clearance IS upgrades�� Customer Relationship ManagementCustomer Relationship Management�� Information SecurityInformation Security

FedEx Technology ConferenceFedEx Technology Conference�� June 28 June 28 �� 29 in Colorado Springs29 in Colorado Springs�� Keynotes by Craig A. Conway, president and CEO of Keynotes by Craig A. Conway, president and CEO of

PeopleSoft, and George F. Colony, founder and CEO PeopleSoft, and George F. Colony, founder and CEO of Forrester Researchof Forrester Research�� Conference at The Conference at The BroadmoorBroadmoor ResortResort�� Reception at FedEx RockyReception at FedEx Rocky

Mountain Technology CenterMountain Technology Center�� Invite your technology Invite your technology

partners to join you partners to join you