jacqueline michelle brown ramirez-martinez
DESCRIPTION
CV'S-RESUMETRANSCRIPT
<FAYETTEVILLE OBSERVER NEWSPAPER
<FAYETTEVILLE OBSERVER NEWSPAPER
20JACQUELINE MICHELLE
BROWN RAMIREZ-MARTINEZ
SUMMARY OF QUALIFICATIONS:Performed and familiarity of various office equipment and skills in data entry and accountable receivable. Experience in 10-key by touch digital calculator. Ability to effectively perform all duties within this job description; overall, computer, data entry and processing knowledgeable; quality of worked finished and completed - accuracy and attention to details. Detail oriented and resourceful in completing projects; able to multi-tasked effectively. Excellent verbal communication skills with friendly and professional telephone manners. Consistently reliable and dependable at all times and flexible and performed duties with-in various job assignments.
Customer Service & Relations Computer OperationAccount Payable/Receivable Filing & Data AchievingGeneral Accounting Word Processing & Typing
JOB RELATED
EXPERIENCE:10
JACQUELINE MICHELLE BROWN RAMIREZ-MARTINEZ1136 Sleepy Hollow Drive, Fayetteville, NC 28311(910) 364-8734 – ALT: (910) 263-8028605 Oakridge Ave. Apt. 1, Fayetteville, NC 2830 5(910) 551-3303 ALT: (910) 433-2132Email: [email protected] [email protected]
458 Whitfield Street Fayetteville, NC 28302
April 19, 2010
Fayetteville Observer NewspaperHuman Resources Director (HR)458 Whitfield StreetFayetteville, NC [email protected]
Dear Mr. Fred Benson:
My interest for in a position wedged my interest, given that my background appears to apparel with the needs for a Online Traffic Coordinator at Fayetteville Observer Newspaper in the Fayetteville, North Carolina geographical area. Please refer to the enclosed resume for a summary of my qualifications. I am sure you have been flooded with numerous of qualified applicants, and allow me to tell you why you would have need of me first of all.
1. I am very self sufficient and able to work independently with not much supervision. With a small amount formal training, I have taken initiative to learn about the companies, process and their expectations. I also enjoy managing projects and planning and setting-up meetings, trips, and special events.
2. I am always looking for ways to streamline methods and become more efficient. I have developed systems using software’s available to automate rapid reporting, notify customers of changes, and inform the field staff of corporate rapid changes. When supervising clerical staffing, I always try to plan ahead to make the best use of their time.
3. For the most part I work to a great degree with executives, sales representatives, customers, vendors, and co-workers, and have demonstrated strong interpersonal communication and proficient judgment. I especially try to listen closely to feedback and identify with what others need, and next I look for ways to solve the problems. I have particularly found that listening is a great access, without interrupting, can disperse a stressful circumstance and allow the issue to be resolved more rapidly with a positive outcome.
I am very confident that I can deliver similar results with any of the organizations. I would appreciate the opportunity to work in your organization, and to schedule a phone or email appointed assignments. Thank you for your time and consideration; I look forward to hearing from you. Regards,
Jacqueline Michelle Brown Ramirez-Martinez jbrm Enclosure/attached
SUMMARY OF QUALIFICATIONS:
Performed and familiarity of various office equipment and skills in data entry and accountable receivable. Experience in 10-key by touch digital calculator. Ability to effectively perform all duties within this job description; overall, computer, data entry and processing knowledgeable; quality of worked finished and completed - accuracy and attention to details. Detail oriented and resourceful in completing projects; able to multi-tasked effectively. Excellent verbal communication skills with friendly and professional telephone manners. Consistently reliable and dependable at all times and flexible and performed duties with-in various job assignments.
Customer Service & Relations Computer Operation
Account Payable/Receivable Filing & Data Achieving
General Accounting Word Processing & Typing
Basic accounting and finance
• Filing/Internet research
• Collecting and recording statistical and confidential information.
07/96 Administrative / General Office / Tele-Sales
Adecco Placement Service;
Fayetteville Observer Newspaper; Telespectrum; Protect America; Nation
Best Financial Service
Managed, screened calls and conferred with customers by phone or person; completed forms, and related work documents on computers; taking periodic inventory; and substantiated excellent attendants.
Consistently reliable and dependable at all times and flexible and performed duties with-in various, office in the Fayetteville area.
07/97 Telemarketing/Sales Experience, Fayetteville, NC
Averaged 150 calls daily. Successfully resolved customers concerns. Expanded territorial sales by 400%, in campaign.
Received company’s sales award.
Solicited orders for goods or services over the telephone. Delivered and prepared sales talks, reading from scripts that describe products or
services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explained products or services and prices, and answer questions from customers. Obtained customer information such as name, address, and payment method, and enter orders into computers.
Two-day (2) Telemarketing Skills Training, 16 hrs. Required for each company; such as Fayetteville Observer Newspaper; Telespectrum; Protect America; Nation Best Financial Service:
To realize the importance of attitude in the customer service role. How to build rapport quickly with the customer. Focus on the use of positive language; how to develop a positive tonality. How to establish customers’ needs using some powerful questioning techniques;
how to demonstrate good listening skills. How to present your product on the phone; how to convert 70% of enquiries into
sales. How to handle difficult customers and complaints. How to put people on hold, answer the phone correctly, close professionally, avoid
telephone tag and handle voicemail.
JACQUELINE MICHELLE BROWN RAMIREZ-MARTINEZ
1136 Sleepy Hollow Drive, Fayetteville, NC 28311 PH: (910) 364-8734 – ALT: (910) 263-8028605 Oakridge Ave. Apt. 1, Fayetteville, NC 28305
(910) 551-3303Email:[email protected]
ObjectiveSeeking a challenging position utilizing my Office Coordinating abilities, and skills.
Key Skills
o Office Managemento Records Management o Database Administration
o MS Wordo MS Excelo MS PowerPoint
o Spreadsheets/Reportso Event Managemento Calendaring
o MS Outlooko MS Accesso MS Project
o Front-Desk Receptiono Executive Supporto Travel Coordination
o MS Publishero FileMaker Proo Windows
Work Experience:
10/10* Trust The Process, 2110 Murchison Road, Fayetteville, NC Administrative Assistant – Office Manager
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
Highlights:Communicated effectively with multiple departments to plan meetings and prepare welcome
packages for new students. Established strong relationships to gain support and effectively achieve results.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff.
Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
Earned marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
09/09
*Akima Logistics Fort Bragg, NC –
Civilian on the Battle Field (COBs) - Provided role playing as a female to the Army to help prepare soldiers for different
cultures, customs and war battle scenarios, and drawing upon the expertise of Iraqi and Afghani nationals as well as retired military professionals.
* Clarion Prince Charles Hotel, Fayetteville, NC 06/07
Sales Coordinator & Administrative Assistanto Prepared and administered, and accommodation business groups, quest speakers, seminars,
travelers, and banquets.o Assisted, the Sales Director in planning and execution of work orders, and sales,
accountable, receivable, contracts and bookkeeping.o Created formulas using Microsoft Excel; created Excel spreadsheets using company product
information.
o Adjusted errors and responded to complaints, to Manager.o Applied knowledge of Microsoft Word and Access.o Maintained my own calendars, and reviewing correspondence for the Hotel Managers
signature.o Received a particular number of 60-70 calls daily and successfully resolved customers
concerns while as the Front Desk Clerk.o During demanding hours reliable and dependable at all times.
o Tripled hotel revenues and sales. o Increased sales from $20 thousands to $56 thousands. o Expanded sales to include military and wedding receptions. o Expanded sales team from 50 to 100 representatives. o Developed strategic sale plans and budget to achieve corporate.
*Department Of Defense, (DOD) TM, ROTC Fort Bragg, NC 95/95Office Automation Clerk, GS- 326-05/04
o Greeted 30% personnel and individuals, and providing information to person or by phone in a complex army ROTC training.
o Assignment typically involved 40% advanced use in spreadsheets, databases, desktop publishing software, and other similar application forms for higher headquarters, colleges and commanders.
o Monitored work load, down-load data and resources information; retrieved, scanned and converted documents into large formative forms; distributed 20% work product assisting in oversee 5 data entry clerks.
o General clerical nature (typing, filing, faxing, coping and routine procedures. 50% in-processing ROTC cadets’ records. A qualified Computer Operator or Office Automation and typist were required. (Software application: MS, Excel, PowerPoint and Professional Write).
*Department Of Defense, (DOD) GS- , FT, Fort Bragg, NC 94/94Medical Automation Clerk, GS-04/06
o Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
o Created and maintained a centralized filing system for all project documents, manual and electronic by updating master filing index, electronic document files and folders in the project server.
*Veteran Administrated Library (VA), Fayetteville, NC 95/95Library Technician and Administrative Assistant – GS 1411-05/05o Facilitated orientation for Veteran Administrated Hospital, students for Internal Medicine Residency
Program.o Conferred with Chief of Library when implementing a format for various medical documents.o Formulated, write, and implement new employee orientation manuals.o Analyzed and prepare Infection Control Committee and Department of Medicine meeting minutes
for Chief, Assistant Chief, Program Directors and other Internal Medicine physicians.o Summarized type and edit letters of recommendation for Internal Medicine residents.o Applied knowledge of medical terminology when typing and bowdlerizing physician documentation.
*Department of Defense (DOD), Europe, Germany 89/91Public Library Community Manager - Administrative Coordinator – GS 1411-05-06/05
o Directed complex projects from concept to fully operational status; assess teamwork, flexibility, and adaptability, coordinating skills and common values and goals of the public army library.
o Communicated regularly with patrons, soldiers and management to address ongoing strategies and concerns; set up desktop tools, databases and schedules to ensure the successful implementation of the library programs.
o Attended Board Committee Meetings and produce and forward programs to all members’ peers and subordinates; compiled library statistics and data under requirements of the Program Director.
o Scheduled and maintained meetings for Chief Operating Officer, Program Director, Library Director and Staff Specialist; Train, supervise and evaluate staff and coach improvement management skills.
o Trained, supervised and evaluate staff and coach improvement library and management skills.o Knowledgeable and abilities to perform and manage a facility and a qualified 5yrs. Library
Technician and training in Administrative work was required. Experienced in general clerical nature (typing, filing, faxing, coping and routine office procedures as assigned).
*Cumberland County Schools, Fayetteville, NC 82/89 School Library Media/ Office Assistant
o Trained, supervised and evaluate students and coach improvement library skills.o Counseled students on defining career and work related goals and objectives.
Professional Volunteer Work: Administrative work was required. Experienced in general clerical nature; such as: (typing, filing, faxing, coping and routine office procedures as assigned).
o Presidential - Hillary Rodham Clinton, Fayetteville, NC. - /08
o Operation Blessing for Soldiers in Iraq, Fayetteville, NC. /06
o Girl Scouts Association, Charlotte, NC Planetarium. /95
o Guardian Ad Litem (GAL) Abuse and Neglect Children – /94
Cumberland County, Court System (CCCS), Fayetteville, NC. o Arts Council – Dogwood Festival - Fayetteville, NC.
97/98o Equal Employment Opportunity (EEO) - Fort Bragg, NC.
/93 o Gulf War- Desert Storm / Europe Germany GE.
/91o Rape Prevention for Women – Fort Bragg, NC.
/84
Relevant Courses:o Project Management for Executive Assistants
Finance for the Non-Financial Managero Microsoft Office Specialist (MOS), 2007o Administrated Professional, 2007o Professional Office Procedures
o MS Office for Professional Staffo Keyboarding and Document Formattingo Communication Skills for Executive
Assistants
EDUCATION:
07 - Professional Administrative, 81 hrs.- Management Training Skills, 18 hrs.,
Fayetteville Technical Community College (FTCC).
91 - Equal Employment Opportunity Counselor – (EEO) Management Training,
Department of Defense (DOD), United States -
81 - OIC Management/Accounting – Rockford, ILL, United States
79/82- Aug 1982 LAFAYETE BUSINESS COLLEGE –Easton, PA. BUSINESS/SECRETARY,
Major: Business; Minor: Secretary/Accounting - Bachelor (BSc/BA), GPA 3.45.
77 – 71st
Seventy First - High School – General Education Graduated (H.S. Diploma) – Major- English
Jacqueline Michelle Brown (Maiden Name) Military Army Brat
*References Furnished Upon Request
